Yesterday while browsing the internet, I clicked on a link, which brought up a virus page, which looked like my norton antivirus, so I clicked SCAN. Once it scanned (approximately 8 seconds), it said "26 infected files found" and "register now". I realized then that it was a scam and it was not norton that popped up, but a virus. My computer is now running really slow and every 2 to 5 minutes a screen pops up, stating that more infected files have been found and that I need to fix now, which I choose NO and then I can proceed for a while. Also, while browsing the internet it will block certain sites and a grey website will appear, which states the internet site is not secure. Again, I can click "ignore" and I will be able to proceed for a little while longer. I have a current Norton Antivirus and SpyDoctor on my computer, but neither one has been able to remove it. I have attempted to delete it, but when I restart my computer it shows up again on my desktop and running in the background.
Here is the log from HIJACK THIS:
Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 3:25:54 PM, on 5/21/2009
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16827)
Boot mode: Normal
Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\csrss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe
C:\WINDOWS\eHome\ehRecvr.exe
C:\WINDOWS\eHome\ehSched.exe
C:\Program Files\Common Files\LightScribe\LSSrvc.exe
C:\Program Files\Common Files\Symantec Shared\PIF\{B8E1DD85-8582-4c61-B58F-2F227FCA9A08}\PIFSvc.exe
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
C:\Program Files\Norton AntiVirus\Norton AntiVirus\Engine\16.5.0.134\ccSvcHst.exe
C:\Program Files\Spyware Doctor\pctsAuxs.exe
C:\Program Files\Spyware Doctor\pctsSvc.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
C:\WINDOWS\system32\dllhost.exe
C:\WINDOWS\System32\alg.exe
C:\Program Files\Norton AntiVirus\Norton AntiVirus\Engine\16.5.0.134\ccSvcHst.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\Program Files\Spyware Doctor\pctsTray.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\ehome\ehtray.exe
C:\WINDOWS\eHome\ehmsas.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\Program Files\HP\HP Software Update\HPWuSchd2.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\Java\jre1.6.0_05\bin\jusched.exe
C:\HP\KBD\KBD.EXE
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files\Common Files\Symantec Shared\PIF\{B8E1DD85-8582-4c61-B58F-2F227FCA9A08}\PIFSvc.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
C:\Documents and Settings\All Users\Application Data\b42df42\MCb42d.exe
C:\Program Files\Updates from HP\9972322\Program\Updates from HP.exe
C:\Program Files\Skype\Phone\Skype.exe
C:\Program Files\Skype\Plugin Manager\skypePM.exe
C:\Program Files\Java\jre1.6.0_05\bin\jucheck.exe
C:\WINDOWS\ALCXMNTR.EXE
C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe
c:\windows\system\hpsysdrv.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe
C:\WINDOWS\system32\wbem\wmiprvse.exe
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://ie.redirect.hp.com/svs/rdr?TYPE= ... seconduser
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = http://ie.redirect.hp.com/svs/rdr?TYPE= ... seconduser
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://ie.redirect.hp.com/svs/rdr?TYPE= ... seconduser
R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://ie.redirect.hp.com/svs/rdr?TYPE= ... seconduser
O1 - Hosts: 206.53.61.77 google.ba
O1 - Hosts: 206.53.61.77 google.bg
O1 - Hosts: 206.53.61.77 google.bs
O1 - Hosts: 206.53.61.77 google.com.gh
O1 - Hosts: 206.53.61.77 google.com.gi
O1 - Hosts: 206.53.61.77 google.com.hk
O1 - Hosts: 206.53.61.77 google.com.jm
O1 - Hosts: 206.53.61.77 google.com.ly
O1 - Hosts: 206.53.61.77 google.com.mx
O1 - Hosts: 206.53.61.77 google.com.my
O1 - Hosts: 206.53.61.77 google.com.na
O1 - Hosts: 206.53.61.77 google.com.nf
O1 - Hosts: 206.53.61.77 google.com.ng
O1 - Hosts: 206.53.61.77 google.com.np
O1 - Hosts: 206.53.61.77 google.com.om
O1 - Hosts: 206.53.61.77 google.com.pa
O1 - Hosts: 206.53.61.77 google.com.pr
O1 - Hosts: 206.53.61.77 google.com.qa
O1 - Hosts: 206.53.61.77 google.com.sg
O1 - Hosts: 206.53.61.77 google.com.tj
O1 - Hosts: 206.53.61.77 google.com.tr
O1 - Hosts: 206.53.61.77 google.com.tw
O1 - Hosts: 206.53.61.77 google.com.ua
O1 - Hosts: 206.53.61.77 google.com.vc
O1 - Hosts: 206.53.61.77 google.it.ao
O1 - Hosts: 206.53.61.77 google.dm
O1 - Hosts: 206.53.61.77 google.dz
O1 - Hosts: 206.53.61.77 google.ee
O1 - Hosts: 206.53.61.77 google.ge
O1 - Hosts: 206.53.61.77 google.gr
O1 - Hosts: 206.53.61.77 google.gy
O1 - Hosts: 206.53.61.77 google.ht
O1 - Hosts: 206.53.61.77 google.im
O1 - Hosts: 206.53.61.77 google.in
O1 - Hosts: 206.53.61.77 google.ki
O1 - Hosts: 206.53.61.77 google.la
O1 - Hosts: 206.53.61.77 google.lk
O1 - Hosts: 206.53.61.77 google.ma
O1 - Hosts: 206.53.61.77 google.md
O1 - Hosts: 206.53.61.77 google.mv
O1 - Hosts: 206.53.61.77 google.nr
O1 - Hosts: 206.53.61.77 google.nu
O1 - Hosts: 206.53.61.77 google.pl
O1 - Hosts: 206.53.61.77 google.pn
O1 - Hosts: 206.53.61.77 google.pt
O1 - Hosts: 206.53.61.77 google.ro
O1 - Hosts: 206.53.61.77 google.ru
O1 - Hosts: 206.53.61.77 google.rw
O1 - Hosts: 206.53.61.77 google.sc
O1 - Hosts: 206.53.61.77 google.se
O1 - Hosts: 206.53.61.77 google.sh
O1 - Hosts: 206.53.61.77 google.si
O1 - Hosts: 206.53.61.77 google.sm
O1 - Hosts: 206.53.61.77 google.sn
O1 - Hosts: 206.53.61.77 google.st
O1 - Hosts: 206.53.61.77 google.tl
O1 - Hosts: 206.53.61.77 google.tm
O1 - Hosts: 206.53.61.77 google.tt
O1 - Hosts: 206.53.61.77 google.us
O1 - Hosts: 206.53.61.77 google.vg
O1 - Hosts: 206.53.61.77 google.vu
O1 - Hosts: 206.53.61.77 google.ws
O1 - Hosts: 206.53.61.77 google.co.bw
O1 - Hosts: 206.53.61.77 google.co.ck
O1 - Hosts: 206.53.61.77 google.co.id
O1 - Hosts: 206.53.61.77 google.co.il
O1 - Hosts: 206.53.61.77 google.co.in
O1 - Hosts: 206.53.61.77 google.co.jp
O1 - Hosts: 206.53.61.77 google.co.ke
O1 - Hosts: 206.53.61.77 google.co.kr
O1 - Hosts: 206.53.61.77 google.co.ls
O1 - Hosts: 206.53.61.77 google.co.ma
O1 - Hosts: 206.53.61.77 google.co.mz
O1 - Hosts: 206.53.61.77 google.co.nz
O1 - Hosts: 206.53.61.77 google.co.th
O1 - Hosts: 206.53.61.77 google.co.tz
O1 - Hosts: 206.53.61.77 google.co.ug
O1 - Hosts: 206.53.61.77 google.co.uk
O1 - Hosts: 206.53.61.77 google.co.za
O1 - Hosts: 206.53.61.77 google.co.zm
O1 - Hosts: 206.53.61.77 google.co.zw
O1 - Hosts: 206.53.61.77 google.com
O1 - Hosts: 206.53.61.77 google.com.af
O1 - Hosts: 206.53.61.77 google.com.ag
O1 - Hosts: 206.53.61.77 google.com.ai
O1 - Hosts: 206.53.61.77 google.com.ar
O1 - Hosts: 206.53.61.77 google.com.au
O1 - Hosts: 206.53.61.77 google.com.bn
O1 - Hosts: 206.53.61.77 google.com.br
O1 - Hosts: 206.53.61.77 google.com.by
O1 - Hosts: 206.53.61.77 google.com.bz
O1 - Hosts: 206.53.61.77 google.com.co
O1 - Hosts: 206.53.61.77 google.com.cu
O1 - Hosts: 206.53.61.77 google.com.ec
O1 - Hosts: 206.53.61.77 google.com.et
O1 - Hosts: 206.53.61.77 google.com.fj
O1 - Hosts: 206.53.61.77 www.google.ae
O1 - Hosts: 206.53.61.77 www.google.as
O1 - Hosts: 206.53.61.77 www.google.at
O1 - Hosts: 206.53.61.77 www.google.az
O1 - Hosts: 206.53.61.77 www.google.ba
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
O2 - BHO: Skype add-on (mastermind) - {22BF413B-C6D2-4d91-82A9-A0F997BA588C} - C:\Program Files\Skype\Toolbars\Internet Explorer\SkypeIEPlugin.dll
O2 - BHO: Symantec Intrusion Prevention - {6D53EC84-6AAE-4787-AEEE-F4628F01010C} - C:\Program Files\Norton AntiVirus\Norton AntiVirus\Engine\16.5.0.134\IPSBHO.DLL
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_05\bin\ssv.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - C:\Program Files\Google\Google Toolbar\GoogleToolbar.dll
O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\5.1.1309.3572\swg.dll
O2 - BHO: Google Dictionary Compression sdch - {C84D72FE-E17D-4195-BB24-76C02E2E7C4E} - C:\Program Files\Google\Google Toolbar\Component\fastsearch_A8904FB862BD9564.dll
O3 - Toolbar: Google Toolbar - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - C:\Program Files\Google\Google Toolbar\GoogleToolbar.dll
O4 - HKLM\..\Run: [ehTray] C:\WINDOWS\ehome\ehtray.exe
O4 - HKLM\..\Run: [HPHUPD08] c:\Program Files\HP\Digital Imaging\{33D6CC28-9F75-4d1b-A11D-98895B3A3729}\hphupd08.exe
O4 - HKLM\..\Run: [HPBootOp] "C:\Program Files\Hewlett-Packard\HP Boot Optimizer\HPBootOp.exe" /run
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [HP Software Update] C:\Program Files\HP\HP Software Update\HPWuSchd2.exe
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.6.0_05\bin\jusched.exe"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [KBD] C:\HP\KBD\KBD.EXE
O4 - HKLM\..\Run: [D-Link AirPlus G] C:\Program Files\D-Link\AirPlus G\AirGCFG.exe
O4 - HKLM\..\Run: [ANIWZCS2Service] C:\Program Files\ANI\ANIWZCS2 Service\WZCSLDR2.exe
O4 - HKLM\..\Run: [Symantec PIF AlertEng] "C:\Program Files\Common Files\Symantec Shared\PIF\{B8E1DD85-8582-4c61-B58F-2F227FCA9A08}\PIFSvc.exe" /a /m "C:\Program Files\Common Files\Symantec Shared\PIF\{B8E1DD85-8582-4c61-B58F-2F227FCA9A08}\AlertEng.dll"
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 8.0\Reader\Reader_sl.exe"
O4 - HKLM\..\Run: [ISTray] "C:\Program Files\Spyware Doctor\pctsTray.exe"
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [BitTorrent] "C:\Program Files\BitTorrent\bittorrent.exe" --force_start_minimized
O4 - HKCU\..\Run: [Aim6] "C:\Program Files\AIM6\aim6.exe" /d locale=en-US ee://aol/imApp
O4 - HKCU\..\Run: [swg] C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
O4 - HKCU\..\Run: [cdloader] "C:\Documents and Settings\HP_Administrator\Application Data\mjusbsp\cdloader2.exe" MAGICJACK
O4 - HKCU\..\Run: [Malware Catcher 2009] "C:\Documents and Settings\All Users\Application Data\b42df42\MCb42d.exe" /s /d
O4 - HKCU\..\Run: [Loaris Trojan Remover] "C:\Program Files\Loaris Trojan Remover\TrojanRemover.exe" 0
O4 - HKUS\S-1-5-18\..\Run: [DWQueuedReporting] "C:\PROGRA~1\COMMON~1\MICROS~1\DW\dwtrig20.exe" -t (User 'SYSTEM')
O4 - HKUS\.DEFAULT\..\Run: [DWQueuedReporting] "C:\PROGRA~1\COMMON~1\MICROS~1\DW\dwtrig20.exe" -t (User 'Default user')
O4 - Global Startup: HP Digital Imaging Monitor.lnk = C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE
O4 - Global Startup: Updates from HP.lnk = C:\Program Files\Updates from HP\9972322\Program\Updates from HP.exe
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MI1933~1\Office10\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_05\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_05\bin\ssv.dll
O9 - Extra button: Skype - {77BF5300-1474-4EC7-9980-D32B190E9B07} - C:\Program Files\Skype\Toolbars\Internet Explorer\SkypeIEPlugin.dll
O9 - Extra button: PartyPoker.com - {B7FE5D70-9AA2-40F1-9C6B-12A255F085E1} - C:\Program Files\PartyGaming\PartyPoker\RunApp.exe (file missing)
O9 - Extra 'Tools' menuitem: PartyPoker.com - {B7FE5D70-9AA2-40F1-9C6B-12A255F085E1} - C:\Program Files\PartyGaming\PartyPoker\RunApp.exe (file missing)
O9 - Extra button: Connection Help - {E2D4D26B-0180-43a4-B05F-462D6D54C789} - C:\WINDOWS\PCHEALTH\HELPCTR\Vendors\CN=Hewlett-Packard,L=Cupertino,S=Ca,C=US\IEButton\support.htm
O9 - Extra 'Tools' menuitem: Connection Help - {E2D4D26B-0180-43a4-B05F-462D6D54C789} - C:\WINDOWS\PCHEALTH\HELPCTR\Vendors\CN=Hewlett-Packard,L=Cupertino,S=Ca,C=US\IEButton\support.htm
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {406B5949-7190-4245-91A9-30A17DE16AD0} (Snapfish Activia) - http://www2.snapfish.com/SnapfishActivia.cab
O16 - DPF: {48DD0448-9209-4F81-9F6D-D83562940134} (MySpace Uploader Control) - http://lads.myspace.com/upload/MySpaceUploader1005.cab
O16 - DPF: {5F8469B4-B055-49DD-83F7-62B522420ECC} (Facebook Photo Uploader Control) - http://upload.facebook.com/controls/Fac ... loader.cab
O16 - DPF: {6A344D34-5231-452A-8A57-D064AC9B7862} (Symantec Download Manager) - https://webdl.symantec.com/activex/symdlmgr.cab
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://update.microsoft.com/microsoftup ... 4650697562
O16 - DPF: {B020B534-4AA2-4B99-BD6D-5F6EE286DF5C} - http://a248.e.akamai.net/f/248/5462/2h/ ... mDlBrg.cab
O18 - Protocol: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\PROGRA~1\COMMON~1\Skype\SKYPE4~1.DLL
O18 - Filter: x-sdch - {B1759355-3EEC-4C1E-B0F1-B719FE26E377} - C:\Program Files\Google\Google Toolbar\Component\fastsearch_A8904FB862BD9564.dll
O23 - Service: ANIWZCSd Service (ANIWZCSdService) - Alpha Networks Inc. - C:\Program Files\ANI\ANIWZCS2 Service\ANIWZCSdS.exe
O23 - Service: Ati HotKey Poller - ATI Technologies Inc. - C:\WINDOWS\system32\Ati2evxx.exe
O23 - Service: Automatic LiveUpdate Scheduler - Symantec Corporation - C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe
O23 - Service: Google Software Updater (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: iPodService - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: LightScribeService Direct Disc Labeling Service (LightScribeService) - Hewlett-Packard Company - C:\Program Files\Common Files\LightScribe\LSSrvc.exe
O23 - Service: LiveUpdate - Symantec Corporation - C:\PROGRA~1\Symantec\LIVEUP~1\LUCOMS~1.EXE
O23 - Service: LiveUpdate Notice Service Ex (LiveUpdate Notice Ex) - Unknown owner - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe (file missing)
O23 - Service: LiveUpdate Notice Service - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\PIF\{B8E1DD85-8582-4c61-B58F-2F227FCA9A08}\PIFSvc.exe
O23 - Service: Norton AntiVirus - Symantec Corporation - C:\Program Files\Norton AntiVirus\Norton AntiVirus\Engine\16.5.0.134\ccSvcHst.exe
O23 - Service: Pml Driver HPZ12 - HP - C:\WINDOWS\system32\HPZipm12.exe
O23 - Service: PC Tools Auxiliary Service (sdAuxService) - PC Tools - C:\Program Files\Spyware Doctor\pctsAuxs.exe
O23 - Service: PC Tools Security Service (sdCoreService) - PC Tools - C:\Program Files\Spyware Doctor\pctsSvc.exe
O23 - Service: Symantec Core LC - Unknown owner - C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
--
End of file - 16013 bytes
Thanks for any and all help!
Pamela