Laptop Performance Issue

[Shaba]

How old is your windows installation?

[Gazzaman]

Bought the laptop in 2005 with Windows XP Home Edition preloaded. Currently it is at SP3 level.

[Shaba]

So that might explain some as windows gets slower by age.

It might hardware issue as well. Have you lately added any hardware?

[Gazzaman]

No, no new hardware added.

[Shaba]

We can then run some scans but reason might be windows itself.

Download gmer.zip and save to your desktop.
alternate download site

• Unzip/extract the file to its own folder. (Click here for information on how to do this if not sure. Win 2000 users click here.
• When you have done this, disconnect from the Internet and close all running programs.
  There is a small chance this application may crash your computer so save any work you have open.
• Double-click on Gmer.exe to start the program.
• Allow the gmer.sys driver to load if asked.
• If it gives you a warning at program start about rootkit activity and asks if you want to run a scan...click NO.
• Click on the Rootkit tab.
• Look at the right hand side (under Files) and uncheck all drives with the exception of your C drive.
• Make sure all other boxes on the right of the screen are checked, EXCEPT for "Show All".
• Click on the "Scan" and wait for the scan to finish.
  Note: Before scanning, make sure all other running programs are closed and no other actions like a scheduled antivirus scan will occur while this scan completes. Also do not use your computer during the scan.
• When completed, click on the Copy button and right-click on your Desktop, choose "New" > Text document. Once the file is created, open it and right-click again and choose Paste or Ctrl+V. Save the file as gmer.txt and copy the information in your next reply.
• Note: If you have any problems, try running GMER in SAFE MODE"

Important! Please do not select the "Show all" checkbox during the scan..

[Gazzaman]

GMER.TXT attached

[Shaba]

That is fine.

Please go to Kaspersky website and perform an online antivirus scan.

1. Read through the requirements and privacy statement and click on Accept button.
2. It will start downloading and installing the scanner and virus definitions. You will be prompted to install an application from Kaspersky. Click Run.
3. When the downloads have finished, click on Settings.
4. Make sure these boxes are checked (ticked). If they are not, please tick them and click on the Save button:
   Spyware, Adware, Dialers, and other potentially dangerous programs
   Archives
   
5. Click on My Computer under Scan.
6. Once the scan is complete, it will display the results. Click on View Scan Report.
7. You will see a list of infected items there. Click on Save Report As....
8. Save this report to a convenient place. Change the Files of type to Text file (.txt) before clicking on the Save button.
9. Please post this log in your next reply along with a fresh HijackThis log.

[Gazzaman]

Hi Shaba

Tried this but Kapersky fails with the following message:-

Starting java applet has failed. Please go online to use this program.

At the time I was online. I had also disabled McAfee as per the instructions. I tried again but got the same message.

Regards

Gary

[Shaba]

Then please try this instead:

Please go to ESET Online Scanner - © ESET All Rights Reserved... to run an online scan.
Note: You - will - need to use Internet Explorer for this scan!

1. Check the box next to "YES, I accept the Terms of Use."
2. Click "Start"
3. Click Yes... at the run ActiveX prompt. Click Install... at the install ActiveX prompt.
   Once installed, the scanner will be initialized.
4. Click "Start". Make sure that the options:
   • Remove found threats is UNCHECKED
   • Scan unwanted applications is CHECKED
5. Click "Scan"
6. Wait for the scan to finish... it may take a while... please be patient. When the scan is finished...
7. Use Notepad to open the log file located at C:\Program Files\EsetOnlineScanner\log.txt
8. Copy and paste the contents of log.txt in your next reply.

[Gazzaman]

ESET scan log

ESETSmartInstaller@High as CAB hook log:
OnlineScanner.ocx - registred OK
# version=6
# iexplore.exe=7.00.6000.16827 (vista_gdr.090226-1506)
# OnlineScanner.ocx=1.0.0.5863
# api_version=3.0.2
# EOSSerial=2eb6da98251f474cac371f5212f76078
# end=finished
# remove_checked=false
# archives_checked=false
# unwanted_checked=true
# unsafe_checked=true
# antistealth_checked=true
# utc_time=2009-05-22 02:59:34
# local_time=2009-05-22 03:59:34 (+0000, GMT Standard Time)
# country="United Kingdom"
# lang=9
# osver=5.1.2600 NT Service Pack 3
# compatibility_mode=3585 63 50 0 0
# compatibility_mode=5121 63 259 1 128874779588864180
# scanned=79287
# found=0
# cleaned=0
# scan_time=8753

[Shaba]

OK, that is fine.

Is it OK to redirect you to some windows forum?

[Gazzaman]

Yes please. The more information and help the better.

[Shaba]

I recommend this place.

[Gazzaman]

There is no link in your reply.

[Shaba]

There is, click "this"