1) I succesfully removed an email virus titled "Ink Supercenter."
2) With the Dell Technical support, the man sharing my screen installed malwarebytes and I am pretty sure he managed to remove the "cannot find reSycled/ntldr.com virus," which prevents me from opening the hard drive folder. It turns out there were 9 infected registry files (Trojan) that hopefully were fixed.
3) Yet these are problems still occuring. First, the MSN search engine is not functioning correctly. Let's say I type in dog, I get strange, unrelated search results, and I am led to a compltely irrelevant site (One site had something to with cows
). Second, with the url bar (I am using MSN) I would normally type in a word t6o search, and I would get those results, yet now I am always led to a "program cannot display this webpage" error. Thirdly, there are some MSN affiliated sites, such as fosports.com, where I'd click on an article, and I'd here constant "clicking" sounds. The pointer and hourglass would appear, then reappear and so on. The page would browse so slowly and jittery that the memory usage of MSN would fluctuate to around 280,000 K. Oddly enough, there is an ad on each article which appears to be a cutout of the FoxSports website "toolbar." I'd click on it, it would refresh, and the page would work normally again. Lastly, at every website, there are Vimax ads, which frankly are quite annoying to see everywhere.4) While MSN search doesn't work, google works fine, so that's a relief.
Logfile of HijackThis v1.99.1
Scan saved at 12:17:19 PM, on 1/30/2009
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16762)
Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Windows Defender\MsMpEng.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Verizon\Verizon Internet Security Suite\Fws.exe
C:\Program Files\Lavasoft\Ad-Aware\AAWService.exe
C:\WINDOWS\system32\LEXBCES.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\system32\LEXPPS.EXE
C:\WINDOWS\Explorer.EXE
C:\Program Files\Common Files\Apple\Mobile Device
Support\bin\AppleMobileDeviceService.exe
C:\Program Files\Verizon\Verizon Internet Security Suite\rps.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Program Files\Raxco\PerfectDisk\PDAgent.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\dla\tfswctrl.exe
C:\Program Files\Raxco\PerfectDisk\PDEngine.exe
C:\WINDOWS\System32\DSentry.exe
C:\Program Files\Dell\Media Experience\PCMService.exe
C:\Program Files\Dell AIO Printer A940\dlbabmgr.exe
C:\Program Files\Common Files\Microsoft Shared\Works
Shared\WkUFind.exe
C:\WINDOWS\system32\hkcmd.exe
C:\WINDOWS\system32\igfxpers.exe
C:\Program Files\Windows Defender\MSASCui.exe
C:\Program Files\Dell AIO Printer A940\dlbabmon.exe
C:\Program Files\Java\jre1.6.0_05\bin\jusched.exe
C:\Program Files\Dell Support Center\bin\sprtcmd.exe
C:\Program Files\Verizon\VSP\VerizonServicepoint.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\Lavasoft\Ad-Aware\AAWTray.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files\Verizon\VSP\VerizonServicepointComHandler.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Verizon\Verizon Internet Security
Suite\RpsSecurityAwareR.exe
C:\Program Files\MSN Messenger\msnmsgr.exe
C:\Program Files\MSN Messenger\usnsvc.exe
C:\WINDOWS\system32\notepad.exe
C:\Program Files\MSN\MSNCoreFiles\MSN.EXE
C:\Program Files\Hijackthis\HijackThis.exe
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page =
http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page =
R1 - HKLM\Software\Microsoft\Internet
Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?
LinkId=69157
R1 - HKLM\Software\Microsoft\Internet
Explorer\Main,Default_Search_URL =
http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page =
http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page =
http://go.microsoft.com/fwlink/?LinkId=69157
R0 - HKLM\Software\Microsoft\Internet
Explorer\Search,SearchAssistant =
R0 - HKLM\Software\Microsoft\Internet
Explorer\Search,CustomizeSearch =
R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext
= http://shell.windows.com/fileassoc/0409 ... sp?Ext=pdf
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet
Settings,ProxyOverride = *.local
O2 - BHO: (no name) - AutorunsDisabled - (no file)
O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-
FA578C2EBDC3} - C:\Program Files\Common
Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
O2 - BHO: Pop-Up Blocker BHO - {3C060EA2-E6A9-4E49-A530-
D4657B8C449A} - C:\Program Files\Verizon\Verizon Internet Security
Suite\pkR.dll
O2 - BHO: (no name) - {58154FDF-6406-4527-90E7-F58DDF89A878} -
(no file)
O2 - BHO: DriveLetterAccess - {5CA3D70E-1895-11CF-8E15-
001234567890} - C:\WINDOWS\system32\dla\tfswshx.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-
D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_05\bin\ssv.dll
O2 - BHO: (no name) - {7E853D72-626A-48EC-A868-BA8D5E23E045} -
(no file)
O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC
-5164760863C6} - C:\Program Files\Common Files\Microsoft
Shared\Windows Live\WindowsLiveLogin.dll
O3 - Toolbar: (no name) - {0BF43445-2F28-4351-9252-17FE6E806AA0}
- (no file)
O4 - HKLM\..\Run: [dla] C:\WINDOWS\system32\dla\tfswctrl.exe
O4 - HKLM\..\Run: [DVDSentry] C:\WINDOWS\System32\DSentry.exe
O4 - HKLM\..\Run: [PCMService] "C:\Program Files\Dell\Media
Experience\PCMService.exe"
O4 - HKLM\..\Run: [Dell AIO Printer A940] "C:\Program Files\Dell AIO
Printer A940\dlbabmgr.exe"
O4 - HKLM\..\Run: [UpdateManager] "C:\Program Files\Common
Files\Sonic\Update Manager\sgtray.exe" /r
O4 - HKLM\..\Run: [Microsoft Works Update Detection] C:\Program
Files\Common Files\Microsoft Shared\Works Shared\WkUFind.exe
O4 - HKLM\..\Run: [igfxtray] C:\WINDOWS\system32\igfxtray.exe
O4 - HKLM\..\Run: [igfxhkcmd] C:\WINDOWS\system32\hkcmd.exe
O4 - HKLM\..\Run: [igfxpers] C:\WINDOWS\system32\igfxpers.exe
O4 - HKLM\..\Run: [Windows Defender] "C:\Program Files\Windows
Defender\MSASCui.exe" -hide
O4 - HKLM\..\Run: [SunJavaUpdateSched] C:\Program
Files\Java\jre1.6.0_05\bin\jusched.exe
O4 - HKLM\..\Run: [DellSupportCenter] "C:\Program Files\Dell Support
Center\bin\sprtcmd.exe" /P DellSupportCenter
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program
Files\Adobe\Reader 9.0\Reader\Reader_sl.exe"
O4 - HKLM\..\Run: [VerizonServicepoint.exe] "C:\Program
Files\Verizon\VSP\VerizonServicepoint.exe" /AUTORUN
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program
Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [Ad-Watch] C:\Program Files\Lavasoft\Ad-
Aware\AAWTray.exe
O4 - HKLM\..\Run: [RpsInstall] C:\Program Files\InstallShield
Installation Information\{6D01DFC8-AEA9-4F8F-B7C7-
205E75F758D5}\RpsPackage.exe USE_DEFAULTS CADR_RESTART
IIGUID={EACD7CAE-8115-4A2C-9C3C-5EF27214909D}
BB_USE_UPGRADE UPDATE_FINISH
O4 - HKLM\..\Run: [MSConfig]
C:\WINDOWS\PCHealth\HelpCtr\Binaries\MSConfig.exe /auto
O4 - HKLM\..\RunOnce: [IndexCleaner] "C:\Program
Files\Verizon\Verizon Internet Security Suite\IdxClnR.exe"
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\RunOnce: [IndexCleaner] "C:\Program
Files\Verizon\Verizon Internet Security Suite\IdxClnR.exe"
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft
Office\Office\OSA9.EXE
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-
00401C608501} - C:\Program Files\Java\jre1.6.0_05\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-
11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_05
\bin\ssv.dll
O9 - Extra button: (no name) - {CD67F990-D8E9-11d2-98FE-
00C0F0318AFE} - (no file)
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-
f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe (file
missing)
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088
-4134-82b7-f2ba38496583} - %windir%\Network
Diagnostic\xpnetdiag.exe (file missing)
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-
00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-
11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O10 - Unknown file in Winsock LSP: c:\program
files\bonjour\mdnsnsp.dll
O11 - Options group: [INTERNATIONAL] International*
O16 - DPF: {1239CC52-59EF-4DFA-8C61-90FFA846DF7E} (Musicnotes
Viewer) - http://www.musicnotes.com/download/mnviewer.cab
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3}
(MUWebControl Class) -
http://update.microsoft.com/microsoftup ... s/en/x86/c
lient/muweb_site.cab?1132062053250
O16 - DPF: {77E32299-629F-43C6-AB77-6A1E6D7663F6} (Groove
Control) - http://www.nick.com/common/groove/gx/GrooveAX27.cab
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave
Flash Object) -
http://fpdownload2.macromedia.com/get/s ... lash/swfla
sh.cab
O16 - DPF: {D4323BF2-006A-4440-A2F5-27E3E7AB25F8} -
http://a532.g.akamai.net/f/532/6712/5m/ ... .akamai.co
m/6712/player/install/installer.exe
O18 - Protocol: livecall - {828030A1-22C1-4009-854F-8E305202313F}
- C:\PROGRA~1\MSNMES~1\MSGRAP~1.DLL
O18 - Protocol: msnim - {828030A1-22C1-4009-854F-8E305202313F} -
C:\PROGRA~1\MSNMES~1\MSGRAP~1.DLL
O20 - Winlogon Notify: dimsntfy - %SystemRoot%\System32
\dimsntfy.dll (file missing)
O20 - Winlogon Notify: GoToAssist - C:\Program
Files\Citrix\GoToAssist\514\G2AWinLogon.dll
O20 - Winlogon Notify: igfxcui - C:\WINDOWS\SYSTEM32\igfxdev.dll
O20 - Winlogon Notify: WgaLogon - C:\WINDOWS\SYSTEM32
\WgaLogon.dll
O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program
Files\Common Files\Apple\Mobile Device
Support\bin\AppleMobileDeviceService.exe
O23 - Service: Bonjour Service - Apple Inc. - C:\Program
Files\Bonjour\mDNSResponder.exe
O23 - Service: getPlus(R) Helper - NOS Microsystems Ltd. -
C:\Program Files\NOS\bin\getPlus_HelperSvc.exe
O23 - Service: GoToAssist - Unknown owner - C:\Program
Files\Citrix\GoToAssist\514\g2aservice.exe" Start=service (file
missing)
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision
Corporation - C:\Program Files\Common Files\InstallShield\Driver\11
\Intel 32\IDriverT.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program
Files\iPod\bin\iPodService.exe
O23 - Service: Lavasoft Ad-Aware Service - Lavasoft - C:\Program
Files\Lavasoft\Ad-Aware\AAWService.exe
O23 - Service: LexBce Server (LexBceS) - Lexmark International,
Inc. - C:\WINDOWS\system32\LEXBCES.EXE
O23 - Service: Intel NCS NetService (NetSvc) - Intel(R) Corporation -
C:\Program Files\Intel\NCS\Sync\NetSvc.exe
O23 - Service: PDAgent - Raxco Software, Inc. - C:\Program
Files\Raxco\PerfectDisk\PDAgent.exe
O23 - Service: PDEngine - Raxco Software, Inc. - C:\Program
Files\Raxco\PerfectDisk\PDEngine.exe
O23 - Service: Verizon Internet Security Suite (Radialpoint Security
Services) - Verizon - C:\Program Files\Verizon\Verizon Internet
Security Suite\RpsSecurityAwareR.exe
O23 - Service: Verizon Internet Security Suite Firewall (RP_FWS) -
Verizon - C:\Program Files\Verizon\Verizon Internet Security
Suite\Fws.exe
O23 - Service: SupportSoft Sprocket Service (dellsupportcenter)
(sprtsvc_dellsupportcenter) - SupportSoft, Inc. - C:\Program Files\Dell
Support Center\bin\sprtsvc.exe
