- Run HijackThis
- Click on the Scan button
- Put a check beside all of the items listed below (if present):
O4 - HKUS\S-1-5-18\..\Run: [Symantec Network Driver Update Warning] C:\PROGRA~1\Symantec\LIVEUP~1\SNDWarn.EXE (User 'SYSTEM')
O4 - HKUS\S-1-5-18\..\Run: [Symantec NetDriver Warning] C:\PROGRA~1\Symantec\LIVEUP~1\SNDWarn.EXE (User 'SYSTEM')
O4 - HKUS\.DEFAULT\..\Run: [Symantec Network Driver Update Warning] C:\PROGRA~1\Symantec\LIVEUP~1\SNDWarn.EXE (User 'Default user') - Close all open windows and browsers/email etc...
- Click on the Fix Checked button
- When completed close the application.
Update Adobe Reader
Please uninstall older version of Adobe Reader before installing the latest version
- Click Start
- Control Panel
- Double clicking on Add/Remove Programs
- Locate older version of Adobe Reader and click on Change/Remove to uninstall it
- Click HERE to download the latest version of Adobe Acrobat Reader.
- Select your Windows version and click on Download. If you are using Internet Explorer, you will receive prompts. Allow the installation to be ran and it will be installed automatically for you. If you are using other browsers, it will prompt you to save a file. Save this file to your desktop and run it to install the latest version of Adobe Reader.
- Close your Internet browser and open it again.
Your log now appears to be clean. Congratulations!
You can get rid of the tools we used:
- ATF cleaner (You can just delete the exe file from your desktop)
- RSIT (You can just delete the exe file from your desktop) and the folder C:/rsit
- ERUNT(You can uninstall it from Add/Remove Programs)
Clean up with OTMoveIt3
- Double-click OTMoveIt3.exe to start the program.
- Close all other programs apart from OTMoveIt3 as this step will require a reboot
- On the OTMoveIt main screen, press the CleanUp! button
- Say Yes to the prompt and then allow the program to reboot your computer.
Please take the time to tell us what you would like to be done about the people who are behind all the problems you have had. We can only get something done about this if the people that we help, like you, are prepared to complain. We have a dedicated forum for collecting these complaints Malware Complaints. You need to be registered to post as, unfortunately, we were hit with too many spam posts to allow guest posting to continue. Just find your country room and register your complaint.
- General Security and Computer Health
- Clear Infected System Restore Points
- Turn System Restore off
- On the Desktop, right click on the My Computer icon.
- Click Properties.
- Click the System Restore tab.
- Check Turn off System Restore.
- Click Apply, and then click OK.
Restart your computer - Turn System Restore on
- On the Desktop, right click on the My Computer icon.
- Click Properties.
- Click the System Restore tab.
- Uncheck *Turn off System Restore*.
- Click Apply, and then click OK.
- Turn System Restore off
- Set correct settings for files
- Click Start > My Computer > Tools menu (at top of page) > Folder Options > View tab.
- Under Hidden files and folders if necessary select Do not show hidden files and folders.
- If unchecked please check Hide protected operating system files (Recommended)
- If necessary check Display content of system folders
- If necessary Uncheck Hide file extensions for known file types.
- Click OK
- Make sure that you keep your antivirus updated
New viruses come out every minute, so it is essential that you have the latest signatures for your antivirus program to provide you with the best possible protection from malicious software.
NOTE:You should only have one antivirus installed at a time. Having more than one antivirus program installed at once is likely to cause conflicts and may well decrease your overall protection as well as impairing the performance of your PC. - Security Updates for Windows, Internet Explorer & Microsoft Office
Whenever a security problem in its software is found, Microsoft will usually create a patch so that after the patch is installed, attackers can't use the vulnerability to install malicious software on your PC. Keeping up with these patches will help to prevent malicious software being installed on your PC. Ensure you are registered for Windows updates via Start > right-click on My Computer > Properties > Automatic Updates tab or visit the Microsoft Update site on a regular basis.
NOTE: The update process uses ActiveX, so you will need to use internet explorer for it and allow the ActiveX control to install. - Update Non-Microsoft Programs
Microsoft isn't the only company whose products can contain security vulnerabilities. To check whether other programs running on your PC are in need of an update, you can use the Secunia Software Inspector or F-secure Health Check. I suggest that you run one of them at least once a month. - Make Internet Explorer More Secure
You are using Internet Explorer v.6.- From within Internet Explorer click on the Tools menu and then click on Options.
- Click once on the Security tab
- Click once on the Internet icon so it becomes highlighted.
- Click once on the Custom Level button.
- Change the Download signed ActiveX controls to Prompt
- Change the Download unsigned ActiveX controls to Disable
- Change the Initialise and script ActiveX controls not marked as safe to Disable
- Change the Installation of desktop items to Prompt
- Change the Launching programs and files in an IFRAME to Prompt
- Change the Navigate sub-frames across different domains to Prompt
- When all these settings have been made, click on the OK button.
- If it prompts you as to whether or not you want to save the settings, press the Yes button.
Next press the Apply button and then the OK to exit the Internet Properties page.
- WinPatrol
As a robust security monitor, WinPatrol will alert you to hijackings, malware attacks and critical changes made to your computer without your permission. WinPatrol takes snapshot of your critical system resources and alerts you to any changes that may occur without your knowledge. For more information, please visit HERE. - SpywareBlaster
SpywareBlaster sets killbits in the registry to prevent known malicious ActiveX controls from installing on your computer. If you don't know what ActiveX controls are, see HERE. You can download SpywareBlaster from HERE. - Malwarebytes' Anti-Malware
Malwarebytes' Anti-Malware is an anti-malware application that can thoroughly remove even the most advanced malware. It includes a number of features, including a built in protection monitor that blocks malicious processes before they even start.You can download Malwarebytes' Anti-Malware from HERE. Here are two tutorials: Malwarebytes' Anti-Malware Setup Guide and Malwarebytes' Anti-Malware Scanning Guide. - Hosts File
For added protection you may also like to add a host file. A simple explanation of what a Hosts file does is HERE and for more information regarding host files read HERE. - Use an alternative Internet Browser
Many of the exploits are directed to users of Internet Explorer. Try using a different browser instead:Firefox or Opera
Below are some steps to follow in order to dramatically lower the chances of reinfection. You may have already implemented some of the steps below, however you should follow any steps that you have not already implemented.
Recommended Programs
I would recommend the download and installation of some or all of the following programs (if not already present), and the updating of them on a regular basis.
Finally I am trying to make one point very clear. It is ABSOLUTELY ESSENTIAL to keep all of your security programs up to date.
I'd be grateful if you could reply to this post so that I know you have read it and, if you've no other questions, the thread can be closed.
Happy surfing and stay clean!
Bio-Hazard
