need help in cleaning the pc. Not sure exactly how infected it is but pretty sure it's not zestfully clean...
Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 15:38:32, on 2008-12-18
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16762)
Boot mode: Normal
Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\System32\Novell\XTAgent.exe
C:\WINDOWS\system32\ibmpmsvc.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\CA\SharedComponents\CA_LIC\lic98rmt.exe
C:\WINDOWS\system32\cisvc.exe
C:\Program Files\Network Associates\McAfee Desktop Firewall for Windows XP\FireSvc.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\CA\SharedComponents\CA_LIC\LogWatNT.exe
C:\Program Files\Network Associates\Common Framework\FrameworkService.exe
C:\Program Files\Network Associates\VirusScan\mcshield.exe
C:\Program Files\Network Associates\VirusScan\vstskmgr.exe
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
C:\WINDOWS\system32\mnmsrvc.exe
C:\Program Files\lotus\notes\ntmulti.exe
C:\Program Files\Novell\ZENworks\nalntsrv.exe
C:\WINDOWS\system32\rundll32.exe
C:\Program Files\Novell\ZENworks\RemoteManagement\RMAgent\ZenRem32.exe
C:\Program Files\Sierra Wireless\3G Wireless Module\Generic\Components\SWAutoLaunch.exe
C:\Program Files\Novell\ZENworks\wm.exe
C:\Program Files\Novell\ZENworks\WMRUNDLL.EXE
C:\Program Files\FaronicsAE\Faronics Anti-Executable\AEManager.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\igfxtray.exe
C:\WINDOWS\system32\hkcmd.exe
C:\Program Files\Network Associates\VirusScan\SHSTAT.EXE
C:\Program Files\Network Associates\Common Framework\UdaterUI.exe
C:\Program Files\Java\jre1.6.0_07\bin\jusched.exe
C:\WINDOWS\system32\BAMPrintScreen.exe
C:\Program Files\Network Associates\Common Framework\McTray.exe
C:\Apps\TeleDirect\System.VA\RestartSFAPrintAgents.exe
C:\Apps\TeleDirect\System.VA\RXAPI.EXE
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Network Associates\McAfee Desktop Firewall for Windows XP\FireTray.exe
C:\Program Files\Novell\ZENworks\NalAgent.exe
C:\WINDOWS\system32\cidaemon.exe
C:\WINDOWS\system32\cidaemon.exe
C:\WINDOWS\system32\svchost.exe
c:\apps\teledirect\System.VA\REXXAgnt.exe
c:\apps\teledirect\System.VA\REXXPrnt.exe
c:\apps\teledirect\system.va\REXXAgtP.exe
C:\Program Files\lotus\notes\NLNOTES.EXE
C:\Program Files\lotus\notes\NCDaemon.exe
C:\Program Files\lotus\notes\ntaskldr.EXE
C:\WINDOWS\system32\wuauclt.exe
C:\Program Files\Common Files\Adobe\Updater5\AdobeUpdater.exe
C:\Program Files\Microsoft Office\OFFICE11\WINWORD.EXE
C:\Program Files\Microsoft Office\OFFICE11\POWERPNT.EXE
C:\Program Files\Quest Software\Toad for Oracle\toad.exe
C:\PROGRA~1\QUESTS~1\KNOWLE~1\KXpert.exe
C:\Program Files\IDM Computer Solutions\UltraEdit-32\uedit32.exe
C:\WINDOWS\system32\cls.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://evolution.ad.ypg.com/portal/fra/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
O1 - Hosts: 172.27.80.37 TDIPSERVER
O1 - Hosts: 172.27.80.37 SCRDB2D1 SCRDB2D1.tdpub.com # DB2D DDCS - Scarborough
O1 - Hosts: 172.27.80.37 SCRDDCS1 SCRDDCS1.tdpub.com # DB2 DDCS - Scarborough
O1 - Hosts: 172.27.80.37 KITDDCS1 KITDDCS1.tdpub.com # DB2 DDCS - Kitchener
O1 - Hosts: 172.27.80.37 ETODDCS1 ETODDCS1.tdpub.com # DB2 DDCS - Etobicoke
O1 - Hosts: 172.27.12.88 YPGIDSSUNF03
O1 - Hosts: 142.182.194.184 dm3cel.on.bell.ca
O2 - BHO: HelperObject Class - {00C6482D-C502-44C8-8409-FCE54AD9C208} - C:\Program Files\TechSmith\SnagIt 7\SnagItBHO.dll
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_07\bin\ssv.dll
O3 - Toolbar: SnagIt - {8FF5E183-ABDE-46EB-B09E-D2AAB95CABE3} - C:\Program Files\TechSmith\SnagIt 7\SnagItIEAddin.dll
O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\system32\igfxtray.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\system32\hkcmd.exe
O4 - HKLM\..\Run: [ShStatEXE] "C:\Program Files\Network Associates\VirusScan\SHSTAT.EXE" /STANDALONE
O4 - HKLM\..\Run: [McAfeeUpdaterUI] "C:\Program Files\Network Associates\Common Framework\UdaterUI.exe" /StartedFromRunKey
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.6.0_07\bin\jusched.exe"
O4 - HKLM\..\Run: [BAMPrintScreen] BAMPrintScreen.exe
O4 - HKLM\..\Run: [SFA_Agent] C:\Apps\TeleDirect\System.VA\rexxagnt.exe C:\Apps\TeleDirect\Ica\Agent\Agent.rex
O4 - HKLM\..\Run: [SFA_Print_Agent] C:\Apps\TeleDirect\PrintContract\startprintdriver.cmd
O4 - HKLM\..\Run: [SFA_Agent_Check] C:\Apps\TeleDirect\System.VA\RestartSFAPrintAgents.exe
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 8.0\Reader\Reader_sl.exe"
O4 - HKCU\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [MsnMsgr] "C:\Program Files\MSN Messenger\MsnMsgr.Exe" /background
O4 - HKCU\..\Run: [Facilis BYS] "C:\Program Files\Facilis BYS\FacilisBYS.exe"
O4 - HKCU\..\RunOnce: [FlashPlayerUpdate] C:\WINDOWS\system32\Macromed\Flash\NPSWF32_FlashUtil.exe -p
O4 - HKUS\S-1-5-19\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-20\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'NETWORK SERVICE')
O4 - HKUS\S-1-5-18\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'SYSTEM')
O4 - HKUS\.DEFAULT\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'Default user')
O4 - Global Startup: Application Explorer.lnk = C:\Program Files\Novell\ZENworks\NalView.exe
O4 - Global Startup: McAfee Desktop Firewall Tray.lnk = ?
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_07\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_07\bin\ssv.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
O9 - Extra button: Novell delivered applications - {C1994287-422F-47aa-8E5E-6323E210A125} - C:\Program Files\Novell\ZENworks\AxNalServer.dll
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O10 - Unknown file in Winsock LSP: c:\windows\system32\nwprovau.dll
O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O15 - Trusted Zone: http://clientdabord-customerfirst-lc.intranet.ypg.com
O15 - Trusted Zone: http://clientdabord-customerfirst-os.intranet.ypg.com
O15 - Trusted Zone: *.ypg.com
O15 - Trusted IP range: http://172.27.142.62
O16 - DPF: {00D9C306-6B11-492A-9AFC-C53CE30849CF} (Siebel SmartScript) - file:///C:/Program%20Files/Siebel/7.8/web%20client/PUBLIC/enu/19213/applets/SiebelAx_Smartscript.cab
O16 - DPF: {0D68687A-A2A3-46EB-9ED9-956C83875A6C} (Siebel Marketing HTML Editor) - file:///C:/Program%20Files/Siebel/7.8/web%20client/PUBLIC/enu/19213/applets/SiebelAx_Marketing_HTML_Editor.cab
O16 - DPF: {169ADD4B-EE8B-4B27-B332-2941A82DA7E2} (Siebel Microsite Layout Designer) - file:///C:/Program%20Files/Siebel/7.8/web%20client/PUBLIC/fra/19213/applets/SiebelAx_Microsite_Layout.cab
O16 - DPF: {16C7BBB7-738A-47D7-956E-52DD9A166A9A} (Siebel Event Calendar) - file:///C:/Program%20Files/Siebel/7.8/web%20client/PUBLIC/enu/19213/applets/SiebelAx_Marketing_Calendar.cab
O16 - DPF: {1D922C61-16AB-4179-8302-6B8A688C88D0} (CSSAxContainerCtrl Class) - file:///C:/Program%20Files/Siebel/7.8/web%20client/PUBLIC/fra/19213/applets/SiebelAx_Container_Control.cab
O16 - DPF: {353F130D-72DB-4F14-B750-625F90D75D1B} (Siebel Test Automation) - file:///C:/Program%20Files/Siebel/7.8/web%20client/PUBLIC/fra/19213/applets/SiebelAx_Test_Automation.cab
O16 - DPF: {35B19FD9-097D-4D6D-AF85-5A02946816BA} (Siebel Callcenter Communications Toolbar) - http://clientdabord-customerfirst-os.in ... oolbar.cab
O16 - DPF: {3E8C4740-70C5-439E-AE2F-16234083E248} (Siebel High Interactivity Framework) - file:///C:/Program%20Files/Siebel/7.8/web%20client/PUBLIC/enu/19213/applets/SiebelAx_HI_Client.cab
O16 - DPF: {48CE1C1F-092D-461C-A385-A0C3D19FE052} (Siebel iHelp) - file:///C:/Program%20Files/Siebel/7.8/web%20client/PUBLIC/fra/19213/applets/SiebelAx_iHelp.cab
O16 - DPF: {5F8469B4-B055-49DD-83F7-62B522420ECC} (Facebook Photo Uploader Control) - http://upload.facebook.com/controls/Fac ... loader.cab
O16 - DPF: {5FCAD8CF-85C1-4FD9-BD04-995CBEBA5BEB} (Siebel Hospitality Gantt Chart) - file:///C:/Program%20Files/Siebel/7.8/web%20client/PUBLIC/fra/19213/applets/SiebelAx_Hospitality_Gantt.cab
O16 - DPF: {60CD4076-F4B6-4F8B-AF3E-61B200346DD9} (Siebel High Interactivity Framework) - http://clientdabord-customerfirst-t2.in ... Client.cab
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://update.microsoft.com/windowsupda ... 4652127515
O16 - DPF: {73EF83D1-DA75-4F58-8DB6-1CD6D8F9C8A1} (Siebel Calendar) - file:///C:/Program%20Files/Siebel/7.8/web%20client/PUBLIC/enu/19213/applets/SiebelAx_Calendar.cab
O16 - DPF: {756E01C3-2CF9-4364-8724-B8C850CB0D50} (UInboxDynBtn Class) - file:///C:/Program%20Files/Siebel/7.8/web%20client/PUBLIC/fra/19213/applets/SiebelAx_UInbox.cab
O16 - DPF: {8C244272-1DC1-4CE7-9C6C-FABCA09EB543} (Siebel Desktop Integration) - http://clientdabord-customerfirst.intra ... ration.cab
O16 - DPF: {96A3E5AB-C228-4D1D-B31F-712BA35EE470} (Siebel Gantt Chart) - file:///C:/Program%20Files/Siebel/7.8/web%20client/PUBLIC/enu/19213/applets/SiebelAx_Gantt_Chart.cab
O16 - DPF: {98C53984-8BF8-4D11-9B1C-C324FCA9CADE} (Loader Class v3) - http://172.27.13.186:8080/qcbin/Spider90.ocx
O16 - DPF: {A40BF088-6281-40F9-A3FF-29DF08424620} (Siebel Gantt Chart) - http://clientdabord-customerfirst.intra ... _Chart.cab
O16 - DPF: {B16D2716-DE8D-4557-B118-6F7E6C4EEDFE} (Siebel High Interactivity Framework) - http://clientdabord-customerfirst-lc.in ... Client.cab
O16 - DPF: {B8BE5E93-A60C-4D26-A2DC-220313175592} (MSN Games - Installer) - http://cdn2.zone.msn.com/binFramework/v ... b55579.cab
O16 - DPF: {C5FEEC93-506D-4B41-A38B-3A59BF5B41AB} (Siebel Callcenter Communications Toolbar) - file:///C:/Program%20Files/Siebel/7.8/web%20client/PUBLIC/enu/19213/applets/SiebelAx_CTI_Toolbar.cab
O16 - DPF: {C657D5D2-D725-4F0E-91A9-EA74647DCF84} (Siebel Marketing Allocation) - file:///C:/Program%20Files/Siebel/7.8/web%20client/PUBLIC/enu/19213/applets/SiebelAx_Marketing_Allocation.cab
O16 - DPF: {D6CC2526-859B-40C0-8515-1A47946478B6} (Siebel Email Support for Microsoft Outlook and Lotus Notes) - file:///C:/Program%20Files/Siebel/7.8/web%20client/PUBLIC/enu/19213/applets/SiebelAx_OutBound_mail.cab
O16 - DPF: {DB9581FB-C302-46DE-A0B6-24CF90C7BE44} (Siebel High Interactivity Framework) - http://epmenard.ad.ypg.com/19230/applet ... Client.cab
O16 - DPF: {DE2C7216-C882-400E-BB47-EBB90237CAD1} (Siebel High Interactivity Framework) - http://clientdabord-customerfirst.intra ... Client.cab
O16 - DPF: {EFB7D763-97A3-11CF-AE19-00608CEADE00} (CIC Ink Control) - file:///C:/Program%20Files/Siebel/7.8/web%20client/PUBLIC/fra/19213/applets/iTools.cab
O16 - DPF: {EFCDF4EB-7CA2-4FAD-8718-765355FE29C9} (Siebel High Interactivity Framework) - http://clientdabord-customerfirst-dv.in ... Client.cab
O17 - HKLM\System\CCS\Services\Tcpip\Parameters: Domain = ad.ypg.com
O17 - HKLM\Software\..\Telephony: DomainName = ad.ypg.com
O17 - HKLM\System\CS1\Services\Tcpip\Parameters: Domain = ad.ypg.com
O17 - HKLM\System\CS2\Services\Tcpip\Parameters: Domain = ad.ypg.com
O20 - Winlogon Notify: LogonLauncher - C:\WINDOWS\SYSTEM32\LogLaun.dll
O23 - Service: CA License Client (CA_LIC_CLNT) - Computer Associates International Inc. - C:\Program Files\CA\SharedComponents\CA_LIC\\lic98rmt.exe
O23 - Service: DB2 JDBC Applet Server (DB2JDS) - Unknown owner - C:\Program Files\SQLLIB\bin\db2jds.exe
O23 - Service: DB2 Security Server (DB2NTSECSERVER) - International Business Machines Corporation - C:\Program Files\SQLLIB\bin\db2sec.exe
O23 - Service: McAfee Desktop Firewall Service (FireSvc) - Networks Associates Technology, Inc. - C:\Program Files\Network Associates\McAfee Desktop Firewall for Windows XP\FireSvc.exe
O23 - Service: ThinkPad PM Service (IBMPMSVC) - Unknown owner - C:\WINDOWS\system32\ibmpmsvc.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\1150\Intel 32\IDriverT.exe
O23 - Service: Event Log Watch (LogWatch) - Computer Associates - C:\Program Files\CA\SharedComponents\CA_LIC\LogWatNT.exe
O23 - Service: McAfee Framework Service (McAfeeFramework) - McAfee, Inc. - C:\Program Files\Network Associates\Common Framework\FrameworkService.exe
O23 - Service: Network Associates McShield (McShield) - Network Associates, Inc. - C:\Program Files\Network Associates\VirusScan\mcshield.exe
O23 - Service: Network Associates Task Manager (McTaskManager) - Network Associates, Inc. - C:\Program Files\Network Associates\VirusScan\vstskmgr.exe
O23 - Service: Multi-user Cleanup Service - IBM Corp - C:\Program Files\lotus\notes\ntmulti.exe
O23 - Service: Novell Application Launcher (NALNTSERVICE) - Novell, Inc. - C:\Program Files\Novell\ZENworks\nalntsrv.exe
O23 - Service: Novell ZENworks Remote Management Agent (Remote Management Agent) - Novell, Inc. - C:\Program Files\Novell\ZENworks\RemoteManagement\RMAgent\ZenRem32.exe
O23 - Service: SWAutoLaunch - Unknown owner - C:\Program Files\Sierra Wireless\3G Wireless Module\Generic\Components\SWAutoLaunch.exe
O23 - Service: Novell XTier Agent Services (XTAgent) - Novell, Inc. - C:\WINDOWS\System32\Novell\XTAgent.exe
O23 - Service: Workstation Manager (ZFDWM) - Novell, Inc. - C:\Program Files\Novell\ZENworks\wm.exe
O24 - Desktop Component 1: TSX Group - Java Ticker - http://www.tsx.com/HttpController?GetPa ... 2CXLX-T%2C
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End of file - 15495 bytes
thanks!
