When I try to open the AutoRun.exe or any other installation file (setup.exe) from the DVD disk I receive the error message "Application failed to properly initialize (0xc0000005)" error message with the instruction to click OK to close the application.
I am running Windows XP SP2 on a Pentium 4 computer with a decent video card and 1 meg of ram. My computer meets the specs for the program.
I have closed all programs including anti-virus and deleted all temp and %tem% files before trying to install the program.
Event Viewer (System) labels this as an Event 26 which indicates insufficient privileges or a missing driver. I am the admin on my machine and would seem that the proper drivers should be on the DVD or in Windows.
Internet search for this type of error brings up all kinds of issues but malware seems to be a consistent theme. I have used several softwares (SpyBot and AdAware -- separately) to scan my machine and have removed some malware and spyware. I have also done a new virus scan (no infections found). (I use Verizon [phone company internet provider] anti-virus, spyware and firewall).
The problem persists. A copy of HajackThis log follows. Please review and see if there is anything that has been missed.
Thank you.
Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 10:41:10 PM, on 11/3/2008
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16735)
Boot mode: Normal
Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Verizon\Verizon Internet Security Suite\Fws.exe
C:\WINDOWS\system32\brsvc01a.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\system32\brss01a.exe
C:\Program Files\BinarySense\HDDlife 3\hldasvc.exe
C:\Program Files\BinarySense\HDDlife 3\hldasvc.exe
C:\Program Files\CA\PPRT\bin\ITMRTSVC.exe
C:\WINDOWS\system32\nvsvc32.exe
C:\Program Files\Raxco\PerfectDisk\PDAgent.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Raxco\PerfectDisk\PDEngine.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\RunDll32.exe
C:\Program Files\Verizon\McciTrayApp.exe
C:\Program Files\Verizon\VSP\VerizonServicepoint.exe
C:\Program Files\Java\jre1.6.0_07\bin\jusched.exe
C:\WINDOWS\system32\RUNDLL32.EXE
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
C:\Program Files\Verizon\Verizon Internet Security Suite\rpsupdaterR.exe
C:\Program Files\Common Files\Authentium\AntiVirus\dvpapi.exe
C:\Program Files\Logitech\MouseWare\System\Em_exec.exe
C:\Program Files\Verizon\Verizon Internet Security Suite\RPS.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Program Files\PowerPro\powerpro.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe
C:\Program Files\Internet Explorer\IEXPLORE.EXE
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
O2 - BHO: RealPlayer Download and Record Plugin for Internet Explorer - {3049C3E9-B461-4BC5-8870-4C09146192CA} - C:\Program Files\Real\RealPlayer\rpbrowserrecordplugin.dll
O2 - BHO: Pop-Up Blocker BHO - {3C060EA2-E6A9-4E49-A530-D4657B8C449A} - C:\Program Files\Verizon\Verizon Internet Security Suite\pkR.dll
O2 - BHO: WormRadar.com IESiteBlocker.NavFilter - {3CA2F312-6F6E-4B53-A66E-4E65E497C8C0} - C:\Program Files\AVG\AVG8\avgssie.dll (file missing)
O2 - BHO: bxNewFolder - {51C8BCA8-2524-4523-BF09-738C4EEBFC58} - C:\PROGRA~1\BXNEWF~1\BXNEWF~1.DLL
O2 - BHO: Spybot-S&D IE Protection - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_07\bin\ssv.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar2.dll
O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\3.1.807.1746\swg.dll
O3 - Toolbar: eSnips - {ED1184DA-E57E-4480-99D0-A16809037F54} - C:\Program Files\eSnips\SnipBar.dll
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar2.dll
O4 - HKLM\..\Run: [Cmaudio] RunDll32 cmicnfg.cpl,CMICtrlWnd
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\system32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [Verizon_McciTrayApp] C:\Program Files\Verizon\McciTrayApp.exe
O4 - HKLM\..\Run: [VerizonServicepoint.exe] "C:\Program Files\Verizon\VSP\VerizonServicepoint.exe" /AUTORUN
O4 - HKLM\..\Run: [Verizon Internet Security Suite] "C:\Program Files\Verizon\Verizon Internet Security Suite\Rps.exe"
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.6.0_07\bin\jusched.exe"
O4 - HKLM\..\Run: [NvMediaCenter] RUNDLL32.EXE C:\WINDOWS\system32\NvMcTray.dll,NvTaskbarInit
O4 - HKLM\..\Run: [-FreedomNeedsReboot] "C:\Program Files\Verizon\Verizon Internet Security Suite\ZkRunOnceR.exe"
O4 - HKLM\..\RunOnce: [IndexCleaner] "C:\Program Files\Verizon\Verizon Internet Security Suite\IdxClnR.exe"
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [swg] C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
O4 - HKCU\..\Run: [SpybotSD TeaTimer] C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
O4 - HKCU\..\RunOnce: [IndexCleaner] "C:\Program Files\Verizon\Verizon Internet Security Suite\IdxClnR.exe"
O4 - Startup: Evernote.lnk = C:\Program Files\Evernote\Evernote3\EvernoteTray.exe
O4 - Startup: PowerPro.lnk = C:\Program Files\PowerPro\powerpro.exe
O4 - Global Startup: Button Manager v1.874.lnk = ?
O4 - Global Startup: TotalMedia Backup Monitor.lnk = C:\Program Files\ArcSoft\TotalMedia Backup & Record\uBBMonitor.exe
O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Control Panel present
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_07\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_07\bin\ssv.dll
O9 - Extra button: Express Cleanup - {5E638779-1818-4754-A595-EF1C63B87A56} - C:\Program Files\Norton SystemWorks Basic Edition\Norton Cleanup\WCQuick.lnk (file missing)
O9 - Extra 'Tools' menuitem: Express Cleanup - {5E638779-1818-4754-A595-EF1C63B87A56} - C:\Program Files\Norton SystemWorks Basic Edition\Norton Cleanup\WCQuick.lnk (file missing)
O9 - Extra button: (no name) - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O9 - Extra 'Tools' menuitem: Spybot - Search & Destroy Configuration - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O9 - Extra button: Add to Evernote - {E0B8C461-F8FB-49b4-8373-FE32E9252800} - C:\Program Files\Evernote\Evernote3\enbar.dll
O9 - Extra 'Tools' menuitem: Add to Evernote - {E0B8C461-F8FB-49b4-8373-FE32E9252800} - C:\Program Files\Evernote\Evernote3\enbar.dll
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra button: iSiloX Clipper - {C86027A6-12A1-4298-B6EA-A42AC6EE6C7C} - C:\Program Files\iSilo\iSiloX\iSiloXIE.dll (HKCU)
O9 - Extra 'Tools' menuitem: iSiloX Clipper... - {C86027A6-12A1-4298-B6EA-A42AC6EE6C7C} - C:\Program Files\iSilo\iSiloX\iSiloXIE.dll (HKCU)
O16 - DPF: {01113300-3E00-11D2-8470-0060089874ED} - https://activatemydsl.verizon.net/sdcCo ... gctlcm.cab
O16 - DPF: {56336BCB-3D8A-11D6-A00B-0050DA18DE71} - http://software-dl.real.com/08e2c15f59d ... xIE601.cab
O18 - Protocol: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\PROGRA~1\COMMON~1\Skype\SKYPE4~1.DLL
O23 - Service: BrSplService (Brother XP spl Service) - brother Industries Ltd - C:\WINDOWS\system32\brsvc01a.exe
O23 - Service: Symantec Lic NetConnect service (CLTNetCnService) - Unknown owner - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe (file missing)
O23 - Service: DvpApi (dvpapi) - Authentium, Inc. - C:\Program Files\Common Files\Authentium\AntiVirus\dvpapi.exe
O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: HBService - Unknown owner - C:\Program Files\PC Magazine Utilities\HD HeartBeat 2\HBSrvApp.exe (file missing)
O23 - Service: HDDlife HDD Access service - BinarySense, Inc. - C:\Program Files\BinarySense\HDDlife 3\hldasvc.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Unknown owner - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe (file missing)
O23 - Service: InCD Helper (InCDsrv) - Unknown owner - C:\Program Files\Ahead\InCD\InCDsrv.exe (file missing)
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: CA Pest Patrol Realtime Protection Service (ITMRTSVC) - CA, Inc. - C:\Program Files\CA\PPRT\bin\ITMRTSVC.exe
O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\system32\nvsvc32.exe
O23 - Service: PDAgent - Raxco Software, Inc. - C:\Program Files\Raxco\PerfectDisk\PDAgent.exe
O23 - Service: PDEngine - Raxco Software, Inc. - C:\Program Files\Raxco\PerfectDisk\PDEngine.exe
O23 - Service: Verizon Internet Security Suite (Radialpoint Security Services) - Radialpoint Inc. - C:\Program Files\Verizon\Verizon Internet Security Suite\RpsSecurityAware.exe
O23 - Service: Remote Packet Capture Protocol v.0 (experimental) (rpcapd) - CACE Technologies - C:\Program Files\WinPcap\rpcapd.exe
O23 - Service: Verizon Internet Security Suite Update Service (RPSUpdaterR) - Radialpoint Inc. - C:\Program Files\Verizon\Verizon Internet Security Suite\rpsupdaterR.exe
O23 - Service: Verizon Internet Security Suite Firewall (RP_FWS) - Verizon - C:\Program Files\Verizon\Verizon Internet Security Suite\Fws.exe
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End of file - 9631 bytes