Admin/teacher-msnupdate.exe-installed rsti.exe

[coop3200]

Sorry for delay--Was told I'd be notified when a reply was posted, but one never came. I just checked back in and saw previous post was archived. I installed rsti and here are the logs....trying to get rid of a bug that pops up everytime I close msn connection:

Logfile of random's system information tool 1.04 (written by random/random)
Run by Owner at 2008-10-31 23:52:48
Microsoft® Windows Vista™ Home Premium Service Pack 1
System drive C: has 173 GB (77%) free of 226 GB
Total RAM: 3061 MB (59% free)

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 11:53:04 PM, on 10/31/2008
Platform: Windows Vista SP1 (WinNT 6.00.1905)
MSIE: Internet Explorer v7.00 (7.00.6001.18000)
Boot mode: Normal

Running processes:
C:\Windows\system32\taskeng.exe
C:\Windows\system32\Dwm.exe
C:\Windows\Explorer.EXE
C:\Program Files\Windows Defender\MSASCui.exe
C:\Program Files\DellTPad\Apoint.exe
C:\Windows\OEM02Mon.exe
C:\Program Files\Sigmatel\C-Major Audio\WDM\sttray.exe
C:\Windows\System32\igfxtray.exe
C:\Windows\System32\hkcmd.exe
C:\Windows\System32\igfxpers.exe
C:\Program Files\Dell\Dell Webcam Manager\DellWMgr.exe
C:\Program Files\Intel\Intel Matrix Storage Manager\IAAnotif.exe
C:\Windows\System32\WLTRAY.EXE
C:\Windows\system32\igfxsrvc.exe
C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe
C:\Program Files\Dell\MediaDirect\PCMService.exe
C:\Program Files\McAfee.com\Agent\mcagent.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Windows\ehome\ehtray.exe
C:\Program Files\Windows Media Player\wmpnscfg.exe
C:\Program Files\Digital Line Detect\DLG.exe
C:\Program Files\Dell\QuickSet\quickset.exe
C:\Windows\ehome\ehmsas.exe
C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe
C:\Program Files\DellTPad\ApMsgFwd.exe
C:\Program Files\DellTPad\HidFind.exe
C:\Program Files\DellTPad\Apntex.exe
C:\Windows\system32\wbem\unsecapp.exe
C:\Program Files\MSN Messenger\msnmsgr.exe
C:\Program Files\Internet Explorer\ieuser.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Windows\system32\Macromed\Flash\FlashUtil9e.exe
C:\Program Files\MSN\MSNCoreFiles\msn.exe
C:\Windows\system32\SearchFilterHost.exe
C:\Users\Owner\Desktop\RSIT.exe
C:\Program Files\Trend Micro\HijackThis\Owner.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://wapp.verizon.net/bookmarks/bmred ... bm=ms_home
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Internet Explorer provided by Dell
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.local
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
O1 - Hosts: ::1 localhost
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
O2 - BHO: McAfee Phishing Filter - {27B4851A-3207-45A2-B947-BE8AFE6163AB} - c:\PROGRA~1\mcafee\msk\mskapbho.dll
O2 - BHO: NCO 2.0 IE BHO - {602ADB0E-4AFF-4217-8AA1-95DAC4DFA408} - (no file)
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_05\bin\ssv.dll
O2 - BHO: scriptproxy - {7DB2D5A0-7241-4E79-B68D-6309F01C5231} - c:\PROGRA~1\mcafee\VIRUSS~1\scriptsn.dll
O2 - BHO: Browser Address Error Redirector - {CA6319C0-31B7-401E-A518-A07C3DB8F777} - C:\Program Files\Dell\BAE\BAE.dll
O3 - Toolbar: (no name) - {7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} - (no file)
O4 - HKLM\..\Run: [Windows Defender] %ProgramFiles%\Windows Defender\MSASCui.exe -hide
O4 - HKLM\..\Run: [Apoint] C:\Program Files\DellTPad\Apoint.exe
O4 - HKLM\..\Run: [OEM02Mon.exe] C:\Windows\OEM02Mon.exe
O4 - HKLM\..\Run: [SigmatelSysTrayApp] %ProgramFiles%\SigmaTel\C-Major Audio\WDM\sttray.exe
O4 - HKLM\..\Run: [IgfxTray] C:\Windows\system32\igfxtray.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\Windows\system32\hkcmd.exe
O4 - HKLM\..\Run: [Persistence] C:\Windows\system32\igfxpers.exe
O4 - HKLM\..\Run: [DELL Webcam Manager] "C:\Program Files\Dell\Dell Webcam Manager\DellWMgr.exe" /s
O4 - HKLM\..\Run: [IAAnotif] "C:\Program Files\Intel\Intel Matrix Storage Manager\Iaanotif.exe"
O4 - HKLM\..\Run: [Broadcom Wireless Manager UI] C:\Windows\system32\WLTRAY.exe
O4 - HKLM\..\Run: [Google Desktop Search] "C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe" /startup
O4 - HKLM\..\Run: [dscactivate] "C:\Program Files\Dell Support Center\gs_agent\custom\dsca.exe"
O4 - HKLM\..\Run: [PCMService] "C:\Program Files\Dell\MediaDirect\PCMService.exe"
O4 - HKLM\..\Run: [mcagent_exe] "C:\Program Files\McAfee.com\Agent\mcagent.exe" /runkey
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 8.0\Reader\Reader_sl.exe"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\QTTask.exe" -atboottime
O4 - HKLM\..\Run: [AppleSyncNotifier] C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleSyncNotifier.exe
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKCU\..\Run: [ehTray.exe] C:\Windows\ehome\ehTray.exe
O4 - HKCU\..\Run: [WMPNSCFG] C:\Program Files\Windows Media Player\WMPNSCFG.exe
O4 - HKCU\..\Run: [Uniblue RegistryBooster 2009] c:\program files\uniblue\registrybooster\StartRegistryBooster.exe
O4 - HKUS\S-1-5-19\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-19\..\Run: [WindowsWelcomeCenter] rundll32.exe oobefldr.dll,ShowWelcomeCenter (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-20\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'NETWORK SERVICE')
O4 - Global Startup: Digital Line Detect.lnk = C:\Program Files\Digital Line Detect\DLG.exe
O4 - Global Startup: QuickSet.lnk = C:\Program Files\Dell\QuickSet\quickset.exe
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_05\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_05\bin\ssv.dll
O13 - Gopher Prefix:
O16 - DPF: {01113300-3E00-11D2-8470-0060089874ED} (Support.com Configuration Class) - https://activatemydsl.verizon.net/sdcCo ... taller.cab
O16 - DPF: {0CCA191D-13A6-4E29-B746-314DEE697D83} (Facebook Photo Uploader 5 Control) - http://upload.facebook.com/controls/200 ... oader5.cab
O20 - AppInit_DLLs: C:\PROGRA~1\Google\GOOGLE~2\GOEC62~1.DLL
O20 - Winlogon Notify: GoToAssist - C:\Program Files\Citrix\GoToAssist\514\G2AWinLogon.dll
O23 - Service: Andrea ST Filters Service (AESTFilters) - Andrea Electronics Corporation - C:\Windows\system32\aestsrv.exe
O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
O23 - Service: Google Desktop Manager 5.7.801.7324 (GoogleDesktopManager-010708-104812) - Google - C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe
O23 - Service: GoToAssist - Citrix Online, a division of Citrix Systems, Inc. - C:\Program Files\Citrix\GoToAssist\514\g2aservice.exe
O23 - Service: Intel(R) Matrix Storage Event Monitor (IAANTMON) - Intel Corporation - C:\Program Files\Intel\Intel Matrix Storage Manager\Iaantmon.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: McAfee Services (mcmscsvc) - McAfee, Inc. - C:\PROGRA~1\McAfee\MSC\mcmscsvc.exe
O23 - Service: McAfee Network Agent (McNASvc) - McAfee, Inc. - c:\PROGRA~1\COMMON~1\mcafee\mna\mcnasvc.exe
O23 - Service: McAfee Scanner (McODS) - McAfee, Inc. - C:\PROGRA~1\McAfee\VIRUSS~1\mcods.exe
O23 - Service: McAfee Proxy Service (McProxy) - McAfee, Inc. - c:\PROGRA~1\COMMON~1\mcafee\mcproxy\mcproxy.exe
O23 - Service: McAfee Real-time Scanner (McShield) - McAfee, Inc. - C:\PROGRA~1\McAfee\VIRUSS~1\mcshield.exe
O23 - Service: McAfee SystemGuards (McSysmon) - McAfee, Inc. - C:\PROGRA~1\McAfee\VIRUSS~1\mcsysmon.exe
O23 - Service: McAfee Personal Firewall Service (MpfService) - McAfee, Inc. - C:\Program Files\McAfee\MPF\MPFSrv.exe
O23 - Service: McAfee Anti-Spam Service (MSK80Service) - McAfee, Inc. - C:\Program Files\McAfee\MSK\MskSrver.exe
O23 - Service: SigmaTel Audio Service (STacSV) - IDT, Inc. - C:\Windows\system32\STacSV.exe
O23 - Service: stllssvr - MicroVision Development, Inc. - C:\Program Files\Common Files\SureThing Shared\stllssvr.exe
O23 - Service: Dell Wireless WLAN Tray Service (wltrysvc) - Unknown owner - C:\Windows\System32\WLTRYSVC.EXE
O23 - Service: XAudioService - Conexant Systems, Inc. - C:\Windows\system32\DRIVERS\xaudio.exe

--
End of file - 9017 bytes

======Scheduled tasks folder======

C:\Windows\tasks\McDefragTask.job
C:\Windows\tasks\McQcTask.job

======Registry dump======

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{06849E9F-C8D7-4D59-B87D-784B7D6BE0B3}]
Adobe PDF Reader Link Helper - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll [2006-10-22 62080]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{27B4851A-3207-45A2-B947-BE8AFE6163AB}]
McAfee Phishing Filter - c:\PROGRA~1\mcafee\msk\mskapbho.dll [2008-07-09 246088]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{602ADB0E-4AFF-4217-8AA1-95DAC4DFA408}]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{761497BB-D6F0-462C-B6EB-D4DAF1D92D43}]
SSVHelper Class - C:\Program Files\Java\jre1.6.0_05\bin\ssv.dll [2008-02-22 509328]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{7DB2D5A0-7241-4E79-B68D-6309F01C5231}]
scriptproxy - c:\PROGRA~1\mcafee\VIRUSS~1\scriptsn.dll [2008-06-20 58688]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{CA6319C0-31B7-401E-A518-A07C3DB8F777}]
CBrowserHelperObject Object - C:\Program Files\Dell\BAE\BAE.dll [2006-11-09 98304]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\Toolbar]
{7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA}

[HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Run]
"Windows Defender"=C:\Program Files\Windows Defender\MSASCui.exe [2008-01-20 1008184]
"Apoint"=C:\Program Files\DellTPad\Apoint.exe [2008-05-04 167936]
"OEM02Mon.exe"=C:\Windows\OEM02Mon.exe [2008-03-04 36864]
"SigmatelSysTrayApp"=C:\Program Files\SigmaTel\C-Major Audio\WDM\sttray.exe [2007-11-12 405504]
"IgfxTray"=C:\Windows\system32\igfxtray.exe [2008-03-06 141848]
"HotKeysCmds"=C:\Windows\system32\hkcmd.exe [2008-03-06 166424]
"Persistence"=C:\Windows\system32\igfxpers.exe [2008-03-06 133656]
"DELL Webcam Manager"=C:\Program Files\Dell\Dell Webcam Manager\DellWMgr.exe [2007-07-27 118784]
"IAAnotif"=C:\Program Files\Intel\Intel Matrix Storage Manager\Iaanotif.exe [2007-03-21 174872]
"Broadcom Wireless Manager UI"=C:\Windows\system32\WLTRAY.exe [2008-05-19 3444736]
"Google Desktop Search"=C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe [2008-07-08 29744]
"dscactivate"=C:\Program Files\Dell Support Center\gs_agent\custom\dsca.exe [2008-03-11 16384]
"PCMService"=C:\Program Files\Dell\MediaDirect\PCMService.exe [2007-12-21 184320]
"mcagent_exe"=C:\Program Files\McAfee.com\Agent\mcagent.exe [2008-07-11 641208]
"Adobe Reader Speed Launcher"=C:\Program Files\Adobe\Reader 8.0\Reader\Reader_sl.exe [2008-01-11 39792]
"QuickTime Task"=C:\Program Files\QuickTime\QTTask.exe [2008-09-06 413696]
"AppleSyncNotifier"=C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleSyncNotifier.exe [2008-09-03 111936]
"iTunesHelper"=C:\Program Files\iTunes\iTunesHelper.exe [2008-09-10 289576]

[HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Run]
"ehTray.exe"=C:\Windows\ehome\ehTray.exe [2008-01-20 125952]
"WMPNSCFG"=C:\Program Files\Windows Media Player\WMPNSCFG.exe [2008-01-20 202240]
"Uniblue RegistryBooster 2009"=c:\program files\uniblue\registrybooster\StartRegistryBooster.exe []

C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Startup
Digital Line Detect.lnk - C:\Program Files\Digital Line Detect\DLG.exe
QuickSet.lnk - C:\Program Files\Dell\QuickSet\quickset.exe

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Windows]
"AppInit_DLLS"="C:\PROGRA~1\Google\GOOGLE~2\GOEC62~1.DLL"

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon\Notify\GoToAssist]
C:\Program Files\Citrix\GoToAssist\514\G2AWinLogon.dll [2008-07-08 10536]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon\Notify\igfxcui]
C:\Windows\system32\igfxdev.dll [2008-03-06 200704]

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\Minimal\mcmscsvc]

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\Minimal\MCODS]

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\Minimal\Wdf01000.sys]

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\network\GoToAssist]

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\network\mcmscsvc]

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\network\MCODS]

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\network\MpfService]

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\network\Wdf01000.sys]

[HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Policies\System]
"dontdisplaylastusername"=0
"legalnoticecaption"=
"legalnoticetext"=
"shutdownwithoutlogon"=1
"undockwithoutlogon"=1
"EnableUIADesktopToggle"=0

[HKEY_LOCAL_MACHINE\system\currentcontrolset\services\sharedaccess\parameters\firewallpolicy\standardprofile\authorizedapplications\list]

[HKEY_LOCAL_MACHINE\system\currentcontrolset\services\sharedaccess\parameters\firewallpolicy\domainprofile\authorizedapplications\list]

[HKEY_CURRENT_USER\software\microsoft\windows\currentversion\explorer\mountpoints2\{8d4e3cc7-818f-11dd-aa60-00219bd5aed1}]
shell\AutoRun\command - F:\system\viewer\FlipVideoforPC.exe
shell\Flip Video for PC\command - F:\system\viewer\FlipVideoforPC.exe


======List of files/folders created in the last 1 months======

2008-10-31 23:52:48 ----D---- C:\rsit
2008-10-31 23:51:00 ----D---- C:\Users\Owner\AppData\Roaming\MSNInstaller
2008-10-29 12:54:00 ----A---- C:\Windows\system32\Faultrep.dll
2008-10-23 13:01:50 ----A---- C:\Windows\system32\netapi32.dll
2008-10-22 01:49:07 ----D---- C:\Program Files\Trend Micro
2008-10-22 01:37:56 ----D---- C:\Autoruns
2008-10-22 01:08:54 ----D---- C:\Program Files\Alwil Software
2008-10-22 00:44:15 ----D---- C:\Users\Owner\AppData\Roaming\Uniblue
2008-10-20 01:56:05 ----D---- C:\Program Files\Panda Security
2008-10-19 23:24:53 ----A---- C:\Windows\system32\EncDec.dll
2008-10-19 23:24:51 ----A---- C:\Windows\system32\psisdecd.dll
2008-10-14 13:08:59 ----A---- C:\Windows\system32\ntoskrnl.exe
2008-10-14 13:08:59 ----A---- C:\Windows\system32\ntkrnlpa.exe
2008-10-14 13:08:55 ----A---- C:\Windows\system32\mshtml.dll
2008-10-14 13:08:54 ----A---- C:\Windows\system32\ieframe.dll
2008-10-14 13:08:53 ----A---- C:\Windows\system32\wininet.dll
2008-10-14 13:08:53 ----A---- C:\Windows\system32\urlmon.dll
2008-10-14 13:08:52 ----A---- C:\Windows\system32\mstime.dll
2008-10-14 13:08:52 ----A---- C:\Windows\system32\iertutil.dll
2008-10-14 13:08:50 ----A---- C:\Windows\system32\jsproxy.dll

======List of files/folders modified in the last 1 months======

2008-10-31 23:52:59 ----D---- C:\Windows\Prefetch
2008-10-31 23:52:51 ----D---- C:\Windows\Temp
2008-10-31 23:49:53 ----D---- C:\Users\Owner\AppData\Roaming\MSN6
2008-10-31 22:38:20 ----D---- C:\Windows\System32
2008-10-31 22:38:20 ----D---- C:\Windows\inf
2008-10-31 22:38:20 ----A---- C:\Windows\system32\PerfStringBackup.INI
2008-10-31 14:39:14 ----D---- C:\Windows\winsxs
2008-10-31 14:38:59 ----SHD---- C:\System Volume Information
2008-10-30 13:13:54 ----D---- C:\Windows\system32\catroot2
2008-10-29 12:53:56 ----D---- C:\Windows\system32\catroot
2008-10-23 20:44:05 ----HD---- C:\ProgramData
2008-10-22 21:57:24 ----SD---- C:\Users\Owner\AppData\Roaming\Microsoft
2008-10-22 21:47:12 ----D---- C:\Windows\system32\drivers
2008-10-22 21:47:08 ----SD---- C:\Windows\Downloaded Program Files
2008-10-22 21:46:24 ----SHD---- C:\Windows\Installer
2008-10-22 21:46:24 ----RD---- C:\Program Files
2008-10-22 19:45:04 ----D---- C:\Windows\system32\WDI
2008-10-20 00:40:31 ----D---- C:\Windows\Microsoft.NET
2008-10-20 00:40:12 ----RSD---- C:\Windows\assembly
2008-10-19 23:25:49 ----D---- C:\Windows\ehome
2008-10-15 09:28:38 ----D---- C:\Program Files\Windows Mail
2008-10-15 09:28:37 ----D---- C:\Windows\system32\migration
2008-10-07 15:19:40 ----A---- C:\Windows\system32\mrt.exe
2008-10-03 20:04:06 ----D---- C:\Program Files\McAfee
2008-10-02 12:48:35 ----D---- C:\ProgramData\McAfee

======List of drivers (R=Running, S=Stopped, 0=Boot, 1=System, 2=Auto, 3=Demand, 4=Disabled)======

R1 mfehidk;McAfee Inc. mfehidk; C:\Windows\system32\drivers\mfehidk.sys [2008-06-27 207656]
R1 MPFP;MPFP; C:\Windows\System32\Drivers\Mpfp.sys [2008-06-02 130424]
R2 mdmxsdk;mdmxsdk; C:\Windows\system32\DRIVERS\mdmxsdk.sys [2006-06-19 12672]
R2 rimmptsk;rimmptsk; C:\Windows\system32\DRIVERS\rimmptsk.sys [2007-09-06 39936]
R2 rimsptsk;rimsptsk; C:\Windows\system32\DRIVERS\rimsptsk.sys [2007-09-06 42496]
R2 rismxdp;Ricoh xD-Picture Card Driver; C:\Windows\system32\DRIVERS\rixdptsk.sys [2007-09-06 37376]
R2 XAudio;XAudio; C:\Windows\system32\DRIVERS\xaudio.sys [2006-08-04 8192]
R3 ApfiltrService;Alps Touch Pad Filter Driver for Windows 2000/XP/Vista; C:\Windows\system32\DRIVERS\Apfiltr.sys [2008-05-04 164400]
R3 BCM43XX;Dell Wireless WLAN Card Driver; C:\Windows\system32\DRIVERS\bcmwl6.sys [2008-05-19 1044984]
R3 CmBatt;Microsoft ACPI Control Method Battery Driver; C:\Windows\system32\DRIVERS\CmBatt.sys [2008-01-20 14208]
R3 GEARAspiWDM;GEAR ASPI Filter Driver; C:\Windows\System32\Drivers\GEARAspiWDM.sys [2008-04-17 15464]
R3 HSF_DPV;HSF_DPV; C:\Windows\system32\DRIVERS\HSX_DPV.sys [2006-11-02 986624]
R3 HSXHWAZL;HSXHWAZL; C:\Windows\system32\DRIVERS\HSXHWAZL.sys [2006-11-02 206848]
R3 igfx;igfx; C:\Windows\system32\DRIVERS\igdkmd32.sys [2008-03-06 2016256]
R3 IntcHdmiAddService;Intel(R) High Definition Audio HDMI Service; C:\Windows\system32\drivers\IntcHdmi.sys [2008-03-06 111616]
R3 mfeavfk;McAfee Inc. mfeavfk; C:\Windows\system32\drivers\mfeavfk.sys [2008-06-27 79240]
R3 mfebopk;McAfee Inc. mfebopk; C:\Windows\system32\drivers\mfebopk.sys [2008-06-27 35240]
R3 mfesmfk;McAfee Inc. mfesmfk; C:\Windows\system32\drivers\mfesmfk.sys [2008-06-27 40488]
R3 OEM02Dev;Creative Camera OEM002 Driver; C:\Windows\system32\DRIVERS\OEM02Dev.sys [2008-03-04 235648]
R3 OEM02Vfx;Creative Camera OEM002 Video VFX Driver; C:\Windows\system32\DRIVERS\OEM02Vfx.sys [2008-03-04 7424]
R3 sdbus;sdbus; C:\Windows\system32\DRIVERS\sdbus.sys [2008-01-20 88576]
R3 STHDA;SigmaTel High Definition Audio CODEC; C:\Windows\system32\drivers\stwrt.sys [2007-11-12 330240]
R3 winachsf;winachsf; C:\Windows\system32\DRIVERS\HSX_CNXT.sys [2006-11-02 659968]
R3 WmiAcpi;Microsoft Windows Management Interface for ACPI; C:\Windows\system32\DRIVERS\wmiacpi.sys [2008-01-20 11264]
R3 yukonwlh;NDIS6.0 Miniport Driver for Marvell Yukon Ethernet Controller; C:\Windows\system32\DRIVERS\yk60x86.sys [2007-09-29 278528]
S3 BCM42RLY;BCM42RLY; C:\Windows\system32\drivers\BCM42RLY.sys []
S3 drmkaud;Microsoft Kernel DRM Audio Descrambler; C:\Windows\system32\drivers\drmkaud.sys [2008-01-20 5632]
S3 e1express;Intel(R) PRO/1000 PCI Express Network Connection Driver; C:\Windows\system32\DRIVERS\e1e6032.sys [2008-01-20 220672]
S3 mferkdk;McAfee Inc. mferkdk; C:\Windows\system32\drivers\mferkdk.sys [2008-06-20 34152]
S3 MSKSSRV;Microsoft Streaming Service Proxy; C:\Windows\system32\drivers\MSKSSRV.sys [2008-01-20 8192]
S3 MSPCLOCK;Microsoft Streaming Clock Proxy; C:\Windows\system32\drivers\MSPCLOCK.sys [2008-01-20 5888]
S3 MSPQM;Microsoft Streaming Quality Manager Proxy; C:\Windows\system32\drivers\MSPQM.sys [2008-01-20 5504]
S3 MSTEE;Microsoft Streaming Tee/Sink-to-Sink Converter; C:\Windows\system32\drivers\MSTEE.sys [2008-01-20 6016]
S3 R300;R300; C:\Windows\system32\DRIVERS\atikmdag.sys [2006-11-02 2028032]
S3 SymIM;Symantec Network Security Intermediate Filter Service; C:\Windows\system32\DRIVERS\SymIM.sys []
S3 SymIMMP;SymIMMP; C:\Windows\system32\DRIVERS\SymIM.sys []
S3 usbscan;USB Scanner Driver; C:\Windows\system32\DRIVERS\usbscan.sys [2008-01-20 35328]
S3 WpdUsb;WpdUsb; C:\Windows\system32\DRIVERS\wpdusb.sys [2008-01-20 39936]
S3 WUDFRd;WUDFRd; C:\Windows\system32\DRIVERS\WUDFRd.sys [2008-01-20 83328]
S4 ErrDev;Microsoft Hardware Error Device Driver; C:\Windows\system32\drivers\errdev.sys [2008-01-20 6656]
S4 MegaSR;MegaSR; C:\Windows\system32\drivers\megasr.sys [2008-01-20 386616]

======List of services (R=Running, S=Stopped, 0=Boot, 1=System, 2=Auto, 3=Demand, 4=Disabled)======

R2 AESTFilters;Andrea ST Filters Service; C:\Windows\system32\aestsrv.exe [2007-11-12 73728]
R2 Apple Mobile Device;Apple Mobile Device; C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe [2008-09-10 116040]
R2 Bonjour Service;Bonjour Service; C:\Program Files\Bonjour\mDNSResponder.exe [2008-08-29 238888]
R2 IAANTMON;Intel(R) Matrix Storage Event Monitor; C:\Program Files\Intel\Intel Matrix Storage Manager\Iaantmon.exe [2007-03-21 355096]
R2 mcmscsvc;McAfee Services; C:\PROGRA~1\McAfee\MSC\mcmscsvc.exe [2008-06-21 792184]
R2 McNASvc;McAfee Network Agent; c:\PROGRA~1\COMMON~1\mcafee\mna\mcnasvc.exe [2008-07-18 2482848]
R2 McProxy;McAfee Proxy Service; c:\PROGRA~1\COMMON~1\mcafee\mcproxy\mcproxy.exe [2008-07-09 358736]
R2 McShield;McAfee Real-time Scanner; C:\PROGRA~1\McAfee\VIRUSS~1\mcshield.exe [2008-06-20 144704]
R2 MpfService;McAfee Personal Firewall Service; C:\Program Files\McAfee\MPF\MPFSrv.exe [2008-07-09 884360]
R2 MSK80Service;McAfee Anti-Spam Service; C:\Program Files\McAfee\MSK\MskSrver.exe [2008-07-09 25416]
R2 STacSV;SigmaTel Audio Service; C:\Windows\system32\STacSV.exe [2007-11-12 102400]
R2 wltrysvc;Dell Wireless WLAN Tray Service; C:\Windows\System32\WLTRYSVC.EXE [2008-05-19 24064]
R2 XAudioService;XAudioService; C:\Windows\system32\DRIVERS\xaudio.exe [2006-08-04 386560]
R3 iPod Service;iPod Service; C:\Program Files\iPod\bin\iPodService.exe [2008-09-10 536872]
R3 McSysmon;McAfee SystemGuards; C:\PROGRA~1\McAfee\VIRUSS~1\mcsysmon.exe [2008-06-20 605512]
S3 GoogleDesktopManager-010708-104812;Google Desktop Manager 5.7.801.7324; C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe [2008-07-08 29744]
S3 GoToAssist;GoToAssist; C:\Program Files\Citrix\GoToAssist\514\g2aservice.exe [2008-07-08 16680]
S3 McODS;McAfee Scanner; C:\PROGRA~1\McAfee\VIRUSS~1\mcods.exe [2008-06-20 361800]
S3 stllssvr;stllssvr; C:\Program Files\Common Files\SureThing Shared\stllssvr.exe [2007-12-02 74384]

-----------------EOF-----------------
info.txt logfile of random's system information tool 1.04 2008-10-31 23:53:07

======Uninstall list======

-->RunDll32 C:\PROGRA~1\COMMON~1\INSTAL~1\PROFES~1\RunTime\09\01\Intel32\Ctor.dll,LaunchSetup "C:\Program Files\InstallShield Installation Information\{88564CEF-20A5-4EF2-A05F-309F2EBA9B06}\setup.exe" -l0x9
-->RunDll32 C:\PROGRA~1\COMMON~1\INSTAL~1\PROFES~1\RunTime\09\01\Intel32\Ctor.dll,LaunchSetup "C:\Program Files\InstallShield Installation Information\{A1A5BA3E-9ABF-4037-820B-6151022B8ACB}\setup.exe" -l0x9
-->RunDll32 C:\PROGRA~1\COMMON~1\INSTAL~1\PROFES~1\RunTime\09\01\Intel32\Ctor.dll,LaunchSetup "C:\Program Files\InstallShield Installation Information\{A82F10CB-18B5-4EAC-AEF2-FA49CD565626}\setup.exe" -l0x9
-->RunDll32 C:\PROGRA~1\COMMON~1\INSTAL~1\PROFES~1\RunTime\09\01\Intel32\Ctor.dll,LaunchSetup "C:\Program Files\InstallShield Installation Information\{D5BA7C09-E523-478C-9C37-A1D86C76383E}\setup.exe" -l0x9
-->RunDll32 C:\PROGRA~1\COMMON~1\INSTAL~1\PROFES~1\RunTime\09\01\Intel32\Ctor.dll,LaunchSetup "C:\Program Files\InstallShield Installation Information\{F6366726-BA44-4D6A-8ECE-476E2E616AD1}\setup.exe" -l0x9
3ivx MPEG-4 5.0.3 (remove only)-->"C:\Program Files\3ivx\3ivx MPEG-4 5.0.3\uninstaller.exe"
Adobe Acrobat and Reader 8.1.2 Security Update 1 (KB403742)-->MsiExec.exe /X{6846389C-BAC0-4374-808E-B120F86AF5D7}
Adobe Flash Player ActiveX-->C:\Windows\system32\Macromed\Flash\uninstall_activeX.exe
Adobe Reader 8.1.2-->MsiExec.exe /I{AC76BA86-7AD7-1033-7B44-A81200000003}
Advanced Audio FX Engine-->RunDll32 C:\PROGRA~1\COMMON~1\INSTAL~1\PROFES~1\RunTime\09\01\Intel32\Ctor.dll,LaunchSetup "C:\Program Files\InstallShield Installation Information\{88564CEF-20A5-4EF2-A05F-309F2EBA9B06}\setup.exe" -l0x9 /remove
Advanced Video FX Engine-->RunDll32 C:\PROGRA~1\COMMON~1\INSTAL~1\PROFES~1\RunTime\09\01\Intel32\Ctor.dll,LaunchSetup "C:\Program Files\InstallShield Installation Information\{D5BA7C09-E523-478C-9C37-A1D86C76383E}\setup.exe" -l0x9 /remove
Apple Mobile Device Support-->MsiExec.exe /I{AA9768AA-FF0B-4C66-A085-31E934F77841}
Apple Software Update-->MsiExec.exe /I{6956856F-B6B3-4BE0-BA0B-8F495BE32033}
Bonjour-->MsiExec.exe /I{8A25392D-C5D2-4E79-A2BD-C15DDC5B0959}
Browser Address Error Redirector-->MsiExec.exe /I{62230596-37E5-4618-A329-0D21F529A86F}
Cisco EAP-FAST Module-->MsiExec.exe /I{BF53252E-4AB2-4C7F-A0FD-6100755745E3}
Cisco LEAP Module-->MsiExec.exe /I{76F9CF97-FC4B-4E20-B363-D127C888448F}
Cisco PEAP Module-->MsiExec.exe /I{4E5386F5-C0F6-4532-A54A-374865AEAB71}
Compatibility Pack for the 2007 Office system-->MsiExec.exe /X{90120000-0020-0409-0000-0000000FF1CE}
Conexant HDA D330 MDC V.92 Modem-->C:\Program Files\CONEXANT\CNXT_MODEM_HDAUDIO_VEN_14F1&DEV_2C06&SUBSYS_14F1000F\HXFSETUP.EXE -U -Idel000fz.inf
Dell Getting Started Guide-->MsiExec.exe /I{7DB9F1E5-9ACB-410D-A7DC-7A3D023CE045}
Dell Support Center-->MsiExec.exe /X{E3BFEE55-39E2-4BE0-B966-89FE583822C1}
Dell Touchpad-->C:\Program Files\DellTPad\Uninstap.exe ADDREMOVE
Dell Webcam Center-->RunDll32 C:\PROGRA~1\COMMON~1\INSTAL~1\PROFES~1\RunTime\09\01\Intel32\Ctor.dll,LaunchSetup "C:\Program Files\InstallShield Installation Information\{A1A5BA3E-9ABF-4037-820B-6151022B8ACB}\setup.exe" -l0x9 /remove
Dell Webcam Manager-->RunDll32 C:\PROGRA~1\COMMON~1\INSTAL~1\PROFES~1\RunTime\09\01\Intel32\Ctor.dll,LaunchSetup "C:\Program Files\InstallShield Installation Information\{F6366726-BA44-4D6A-8ECE-476E2E616AD1}\setup.exe" -l0x9 /remove
Dell Wireless WLAN Card-->"C:\Program Files\Dell\Dell Wireless WLAN Card\bcmwlu00.exe" verbose /rootkey="Software\Broadcom\802.11\UninstallInfo" /rootdir="C:\Program Files\Dell\Dell Wireless WLAN Card"
Digital Line Detect-->C:\Program Files\InstallShield Installation Information\{E646DCF0-5A68-11D5-B229-002078017FBF}\setup.exe -runfromtemp -l0x0009 -removeonly
EDocs-->RunDll32 C:\PROGRA~1\COMMON~1\INSTAL~1\engine\6\INTEL3~1\ctor.dll,LaunchSetup "C:\Program Files\InstallShield Installation Information\{6B7B6D4D-8F9B-4CB3-8CA4-BCA9CC4C1A22}\setup.exe"
Geek Squad 24 Hour Computer Support-->MsiExec.exe /I{187B8EFC-810D-4D9F-AC0D-601D7C84665D}
Google Desktop-->C:\Program Files\Google\Google Desktop Search\GoogleDesktopSetup.exe -uninstall
GoToAssist 8.0.0.514-->C:\Program Files\Citrix\GoToAssist\514\G2AUninstaller.exe /uninstall
HijackThis 2.0.2-->"C:\Program Files\Trend Micro\HijackThis\HijackThis.exe" /uninstall
Intel(R) Matrix Storage Manager-->C:\Windows\System32\Imsmudlg.exe
iTunes-->MsiExec.exe /I{41B9E2CF-0B3F-442A-B5B3-592A4A355634}
Java(TM) 6 Update 5-->MsiExec.exe /I{3248F0A8-6813-11D6-A77B-00B0D0160050}
Laptop Integrated Webcam Driver (1.04.01.1011) -->C:\Windows\CtDrvIns.exe -uninstall -script OEM002.uns -plugin OEM02Pin.dll -pluginres OEM02Pin.crl -nodisconprompt -langid 0x0409
Live! Cam Avatar Creator-->C:\Program Files\InstallShield Installation Information\{65D0C510-D7B6-4438-9FC8-E6B91115AB0D}\setup.exe -runfromtemp -l0x0009 -removeonly /remove
Live! Cam Avatar v1.0-->C:\Program Files\InstallShield Installation Information\{1D5E29AD-39A9-4D0A-A8B6-46A6FCD8C995}\setup.exe -runfromtemp -l0x0009 -removeonly /remove
McAfee SecurityCenter-->C:\Program Files\McAfee\MSC\mcuninst.exe
MediaDirect-->C:\Program Files\InstallShield Installation Information\{9C6978E8-B6D0-4AB7-A7A0-D81A74FBF745}\setup.exe -runfromtemp -l0x0009 -cluninstall
Microsoft Visual C++ 2005 Redistributable-->MsiExec.exe /X{7299052b-02a4-4627-81f2-1818da5d550d}
Microsoft Visual C++ 2005 Redistributable-->MsiExec.exe /X{A49F249F-0C91-497F-86DF-B2585E8E76B7}
Microsoft Works-->MsiExec.exe /I{15BC8CD0-A65B-47D0-A2DD-90A824590FA8}
MobileMe Control Panel-->MsiExec.exe /I{6DA9102E-199F-43A0-A36B-6EF48081A658}
Modem Diagnostic Tool-->MsiExec.exe /I{F63A3748-B93D-4360-9AD4-B064481A5C7B}
MSN Messenger 7.0-->MsiExec.exe /I{ABEB838C-A1A7-4C5D-B7E1-8B4314600820}
MSN-->C:\Program Files\MSN\MsnInstaller\msniadm.exe /Action:ARP
Music, Photos & Videos Launcher-->MsiExec.exe /I{D7769185-9A7C-48D4-8874-5388743A1DE2}
muvee Plugin 1.0-->RunDll32 C:\PROGRA~1\COMMON~1\INSTAL~1\PROFES~1\RunTime\0701\Intel32\Ctor.dll,LaunchSetup "C:\Program Files\InstallShield Installation Information\{82CA0A0C-A3EC-4167-B694-909205B2EDEC}\setup.exe" -l0x9
NetWaiting-->C:\Program Files\InstallShield Installation Information\{3F92ABBB-6BBF-11D5-B229-002078017FBF}\setup.exe -runfromtemp -l0x0009 -removeonly
OutlookAddinSetup-->MsiExec.exe /I{9BDEF074-020E-458D-ADC5-8FF68E0C9B56}
Product Documentation Launcher-->MsiExec.exe /I{89CEAE14-DD0F-448E-9554-15781EC9DB24}
QuickSet-->MsiExec.exe /I{4B6AD248-D3BF-426A-8D64-847288154F13}
QuickTime-->MsiExec.exe /I{8DC42D05-680B-41B0-8878-6C14D24602DB}
Roxio Creator Audio-->MsiExec.exe /I{73A4F29F-31AC-4EBD-AA1B-0CC5F18C8F83}
Roxio Creator Copy-->MsiExec.exe /I{B6A26DE5-F2B5-4D58-9570-4FC760E00FCD}
Roxio Creator Data-->MsiExec.exe /I{08E81ABD-79F7-49C2-881F-FD6CB0975693}
Roxio Creator DE-->C:\ProgramData\Uninstall\{09760D42-E223-42AD-8C3E-55B47D0DDAC3}\setup.exe /x {09760D42-E223-42AD-8C3E-55B47D0DDAC3}
Roxio Creator DE-->MsiExec.exe /I{ED439A64-F018-4DD4-8BA5-328D85AB09AB}
Roxio Creator Tools-->MsiExec.exe /I{1F54DAFA-9261-4A62-B59D-6C9F26B48FE4}
Roxio Express Labeler 3-->MsiExec.exe /I{6675CA7F-E51B-4F6A-99D4-F8F0124C6EAA}
Roxio Update Manager-->MsiExec.exe /I{30465B6C-B53F-49A1-9EBA-A3F187AD502E}
Safari-->MsiExec.exe /I{C9D96682-5A4D-45FA-BA3E-DDCB2B0CB868}

======Security center information======

AS: Windows Defender

======Environment variables======

"ComSpec"=%SystemRoot%\system32\cmd.exe
"FP_NO_HOST_CHECK"=NO
"OS"=Windows_NT
"Path"=%SystemRoot%\system32;%SystemRoot%;%SystemRoot%\System32\Wbem;C:\Program Files\Common Files\Roxio Shared\DLLShared\;C:\Program Files\Common Files\Roxio Shared\10.0\DLLShared\;C:\Program Files\QuickTime\QTSystem\
"PATHEXT"=.COM;.EXE;.BAT;.CMD;.VBS;.VBE;.JS;.JSE;.WSF;.WSH;.MSC
"PROCESSOR_ARCHITECTURE"=x86
"TEMP"=%SystemRoot%\TEMP
"TMP"=%SystemRoot%\TEMP
"USERNAME"=SYSTEM
"windir"=%SystemRoot%
"PROCESSOR_LEVEL"=6
"PROCESSOR_IDENTIFIER"=x86 Family 6 Model 15 Stepping 13, GenuineIntel
"PROCESSOR_REVISION"=0f0d
"NUMBER_OF_PROCESSORS"=2
"TRACE_FORMAT_SEARCH_PATH"=\\NTREL202.ntdev.corp.microsoft.com\4F18C3A5-CA09-4DBD-B6FC-219FDD4C6BE0\TraceFormat
"DFSTRACINGON"=FALSE
"RoxioCentral"=C:\Program Files\Common Files\Roxio Shared\10.0\Roxio Central36\
"CLASSPATH"=.;C:\Program Files\Java\jre1.6.0_05\lib\ext\QTJava.zip
"QTJAVA"=C:\Program Files\Java\jre1.6.0_05\lib\ext\QTJava.zip

-----------------EOF-----------------

[suebaby41]

Welcome to the Malware removal Forums.

Since it has been a few days since you scanned your computer with HijackThis, please run Random's System Information Tool (RSIT) by random/random which includes a HijackThis log. After it has finished, two logs will open. Please post the contents of both.

If you have already posted this log at another forum or if you decide to seek help at another forum, please let us know. There is a shortage of helpers and taking the time of two volunteer helpers means that someone else may not be helped.

[coop3200]

Hi. That is what's posted above, the two different logs from the RSTI, not the hijack thise.

[suebaby41]

Error

[suebaby41]

C:\Windows\system32\wbem\unsecapp.exe

unsecapp.exe process found on Microsoft Windows server and workstation suites which offers support towards compatibility issues.
The Windows Server 2003 family of products can help make your network a strategic asset for your organization.

The Malware Removal Forum rules will not allow me to work on business-related computers.

We CANNOT HELP remove malware from any of the Windows Server editions, like Windows 2003.

In General, we do not help in cleaning business or corporate computers. There may be restrictions and modifications installed on such machines that could be damaged or altered by the actions we take to remove Malware. There may also be legal issues regarding any loss of business data that we do not wish to deal with.

Are you the domain administrator? If you are not, have you informed your domain administrator, (business manager, Systems Analyst, or Information Technology (IT) Specialist)? Any infection could jump terminals in a computer network.

[coop3200]

Very confused by your post....I'm not a business and don't have a server....this is my laptop

[suebaby41]

I will check with experts on this forum and let you know. Google entries indicated the "unsecapp.exe" was a file on Windows Server 2003 and other servers/workstations so that is the explanation for my reply. It is the policy of this forum that we do not work on business computers. If I get additional information, I will be glad to correct my files and continue working on your log. Thanks.

[suebaby41]

I got advice that clarified my issue with unsecapp.exe. The file does appear on XP computers and does not always indicate a business computer. I will continue to work on your log. Instructions will be posted shortly.
Thanks for your patience.

[coop3200]

Thank you. In case you didn't see the prior log, the problem is that when I close my MSN internet connection which uses Internet Explorer, a screen pops up telling me to allow or cancel the msnupdate.exe file. I googled msnupdate.exe and found it was a type of virus or worm that if I click "allow" it will infect the computer. I've used McAfee to deep scan, but it never finds anything wrong. I've searched for msnupdate.exe but it doesn't come up in a search, so it must be hidden I guess. Thanks again.

[suebaby41]

the problem is that when I close my MSN internet connection which uses Internet Explorer, a screen pops up telling me to allow or cancel the msnupdate.exe file. I googled msnupdate.exe and found it was a type of virus or worm that if I click "allow" it will infect the computer. I've used McAfee to deep scan, but it never finds anything wrong. I've searched for msnupdate.exe but it doesn't come up in a search, so it must be hidden I guess. Thanks again.

If you did not allow it, let's hope that it is not on your system. Look for the file again. It is located in C:\windows\system32.
It is an undesirable program added by the W32/Rbot-AAM WORM/IRC backdoor trojan! If you find the file, let me know!! Since it keeps popping up, I am afraid that you are in trouble.

To enable the viewing of hidden and protected system files in Windows Vista, please follow these steps:

1. Close all programs so that you are at your desktop.
2. Click on the Start button. This is the small round button with the Windows flag in the lower left corner.
3. Click on the Control Panel menu option.
4. When the Control Panel opens, you can either be in Classic View or Control Panel Home View:
   If you are in the Classic View, do the following:
   • Double-click on the Windows Vista icon.
   • Click on the View tab.
   • Go to step 5.
   If you are in the Control Panel Home View, do the following:
   • Click on the Appearance and Personalization link.
   • Click on Show Hidden Files or Folders.
   • Go to step 5.
5. Under the Hidden files and folders section, select the radio button labeled Show hidden files and folders.
6. Remove the check mark from the check box labeled Hide extensions for known file types.
7. Remove the check mark from the check box labeled Hide protected operating system files.
8. Press the Apply button and then the OK button.
9. Now Windows Vista is configured to show all hidden files.

msnupdate.exe is an undesirable program added by the W32/Rbot-AAM WORM/IRC backdoor trojan!

Backdoor trojans leave a backdoor open on the system that can allow hacker total and complete access to your computer. Hackers can operate your computer just as if he were sitting in front of it. Hackers can watch everything you are doing on the computer, play tricks, do screenshots, log passwords, start and stop programs. Backdoor trojans send your identity information to a third party who may use that information for their own purposes such as identity theft, stolen bank funds, stealing credit card information etc.

Before deciding whether your computer needs cleaning or reformatting, you need to ask yourself some very serious questions.

Do you use your computer for any of the following?

1. Online banking/Business purposes
   
2. storing sensitive or very personal information

If you answered yes to any of those questions, you should disconnect your computer from the Internet and do a complete format and reinstall. If you use online banking, then you should contact your bank and arrange to have your password changed immediately. You should change any other passwords you use as these may have been compromised.

David Bach's Six Ways to Avoid Identity Theft

Here are six things you need to know to fight back against identity theft:

1. Keep your private information private.

Half of all identity theft in which the thief is identified is committed by a friend, coworker, neighbor, in-home employee, or relative of the victim. So make it a habit not to leave things lying around at home or in the office -- specifically your wallet, checkbook, or anything else containing private or financial information, including your mail.

Also, before you toss anything in the trash containing your private information, be sure to shred it. This isn't new advice, but I'd be remiss not to mention it.

2. Get a copy of your credit reports.

Often, victims of identity theft have no idea their credit is being used or destroyed until they apply for a loan and pull their credit score. So pull your credit report now, and make a plan to check it regularly.

By law, you're entitled to a free credit report from each of the three major credit bureaus -- Equifax, Experian, and TransUnion -- once every year. Go to AnnualCreditReport.com and stagger your requests so that you'll receive one report from each credit bureau every four months. Put the dates on your calendar so you don't forget. Keep in mind that this is for your free credit report only, not your credit score.

For your credit score, you'll need to go to myFICO. While you're there, you may want to check out their Identity Theft Security Deluxe product, which monitors your credit score and credit report automatically for $49.95 a year.

3. Find out if your state has a credit freeze law.

Here's a virtually foolproof way to prevent a thief from stealing your identity and using your personal data to get approved for credit. With this new law you're able to block ("freeze") all access to your credit report and credit score.

It's not necessarily the most convenient solution to protect yourself from fraud. Anytime you need to have your credit checked -- for instance, if you're buying a car or cell phone or even interviewing for a job -- you'll need to lift the block ("thaw" your record), which takes about three days. But if you have real concerns about identity theft or perhaps are already a victim, this is an option you may want to consider.

Some states will only grant a credit freeze if you're already a victim of identity theft. Find out if your state has a credit freeze law, including what it costs, by visiting FinancialPrivacyNow.org.

4. Check your bank statements weekly.

One of the great things about online banking is that you can log on and check your account at any time. Make a point of checking your bank statement weekly to be sure there aren't any red flags.

The same goes for your credit card statements. In fact, you may want to consider canceling your paper statements altogether and opting for online statements. After all, you're more likely to have personal information stolen from your mail than from the Internet.

That said, be sure to always use a secure computer. Using a public computer, like one at your local library, is risky due to tracking software that thieves can use to steal your passwords.

5. Be computer savvy.

Even though a relatively small percentage of identity theft occurs online, you should still take necessary precautions.

In addition to being careful about surfing the web on public computers, you should also be aware of the risks involved when using a wireless connection. Wi-Fi and Bluetooth are becoming increasingly popular, and as a result, there is bound to be an increase in wireless hacking.

Wireless connectivity is the perfect platform for thieves to get your personal data. If you have a wireless network at home or work, make sure you are incorporating password-protection and encryption. When accessing public hotspots, use a personal firewall.

Also, keep your computer safe by updating your antivirus and anti-spyware programs regularly. Use passwords so that others can't log on to your computer, laptop, or even your PDA, and be sure to change your passwords often.

Be smart about phishing scams, too. That's when you're sent an email that requests your personal or financial information, or that prompts you to click a link to provide your personal or financial information. If you're unsure of the legitimacy of such a request, call the company that it was supposedly sent from. If an email seems suspicious, it usually is.

6. Be aware of "deleted" data.

The Washington Post recently ran an article on mobile phones -- specifically "smartphones" like the Palm Treo and BlackBerry -- that was quite an eye-opener.

According to the story, resetting your phone to wipe out personal data doesn't exactly delete information. It turns out that your phone's operating system never actually deletes data, only the pointers to where the data is located. Anyone with the right software can recover information that was stored on your phone once you sell or discard it

You need to do is contact the device manufacturer for complete instructions on what to do to wipe your data clean. You can also visit WirelessRecycling.com for instructions. And think twice about what information you store on your device in case it's ever lost or stolen.

If Your Identity Is Stolen

Take the above steps and -- should you ever find yourself in the unfortunate position of having had your identity stolen -- you'll commend yourself for being proactive enough to identify a problem before too much damage was done.

Don't waste a minute once you've discovered suspicious activity -- go directly to the website of the Federal Trade Commission to file a complaint and access their comprehensive guide on the steps you'll need to follow to resolve the situation.

I recommend backing up your important files and reinstalling everything from scratch. There are so many changes that could have been done if that backdoor was used. Even if we cleaned the infections, it would not help to recover the information that has been compromised and there is no guarantee that your computer would be safe to use.

If you only use your computer for music/games etc, your better option would be to clean it of infections rather than do a reformat. The decision must be made by you.

Here are some informative links to use to help you make a decision:

Danger: Remote Access Trojans

Consumers – Identity Theft

When should I re-format? How should I reinstall?

How Do I Handle Possible Identify Theft, Internet Fraud and CC Fraud?

Rootkits: The Obscure Hacker Attack

Help: I Got Hacked. Now What Do I Do?

Help: I Got Hacked. Now What Do I Do? Part II

Microsoft Says Recovery from Malware Becoming Impossible

How to report ID theft, fraud, drive-by installs, hijacking and malware? (#10451)

However, if you do not have the resources to reformat your computer and reinstall your operating system and programs, I will be happy to attempt to clean it.

Should you have any questions, please feel free to ask.

Please let us know what you have decided to do in your next post.

[coop3200]

I looked in that directory after making all files unhidden---it's not in that directory

[suebaby41]

MSNUpdate.exe is the part of the MSN auto update process. This indicates
that the latest version of MSN has finished downloading and is waiting to
complete the install. It is rather persistent and will ask you for
permission every time you exit MSN.

Once you allow the update, it should complete the install in less than a
minute.

FYI:
Only customers who are running Vista will see this prompt.

Thanks,
Berit Benson
Community Leader - MSN Internet Access

Sorry. I have alarmed you and it turned out that it was not necessary. I missed the above in my research. I found the same information you did about it being a trojan. Again, the experts at Malware Removal Forums bailed me out. The next time you see the popup, it should be safe to allow it.

I did not see any obvious signs of malware in your HijackThis log. I have some suggestions for general cleaning of your computer.


You may want to print this page. Make sure to work through the fixes in the order it is mentioned below. If there's anything that you don't understand, ask your question(s) before proceeding with the fixes.

Step 1

I noticed that you have some programs that need to be updated.

Your Java Runtime Environment is out of date.
Older versions have vulnerabilities that malware can use to infect your system.
Please follow these steps to remove the older versions of Java Runtime Environment..

• Close any programs you may have running, ESPECIALLY your web browser
• Click Start > Control Panel.
• Click Add/Remove Programs.
• Check any item with Java Runtime Environment (JRE or J2SE) in the name.
• Click the Remove or Change/Remove button.
• Repeat as many times as necessary to remove all versions of Java.
• Reboot your computer after all Java components are removed.

Please download the latest Java Runtime Environment.

• Scroll down to where it says Java Runtime Environment (JRE) 6 Update 10. The Java SE Runtime Environment (JRE) allows end-users to run Java applications.
• Click the Download button to the right. When a new window opens, you will see
  NOTE: This page offers files for different platforms - please be sure to download the proper file(s) for your platform.
  Required: You must accept the license agreement to download the product.
• Click to place a check mark by Accept License Agreement.
• Make the selection corresponding to your computer platform. For Windows, click on Windows Offline Installation, Multi-languagelink to download. Save it to your desktop.
• On your desktop, double-click on jre-6u10-windows-i586-p.exe to install the newest version.

After you have installed the Java software on your computer, you must restart your browser. You can verify that Java Runtime Environment (RTE) has been installed correctly by clicking on the Verify Installation button on the Welcome To Java and Verify Installation page.

Your "Adobe Reader" is out of date.
You may want to download the latest version, Adobe® Reader® 9.

Step 2

In normal mode, run an online antivirus check from at least two and preferably three of the following sites
BitDefender
Computer Associates Online Virus Scan
Panda's ActiveScan
Trend Micro Housecall
Windows Live Safety Center Free Online Scan
This scanner from Trend does not require an Active X to run.

1. Detects and removes malware ( viruses, worms, trojans, etc. )
2. Detects and removes grayware and spyware
3. Restores damage caused by malware to your system.
4. Notifies about vulnerabilities in installed programs and connected network services.
5. Multi-platform support for: Windows, Linux, Solaris.
6. Easy-to-use with the Microsoft Internet Explorer and Mozilla Firefox.

When you have completed the scans, if you get a report of files that can’t be cleaned / deleted, make a note of the file location of anything that cannot be deleted so you can delete it yourself. Please post that list in your next reply.

Step 3

Please download Spybot-S&D©® and install Spybot-S&D©® .

1. Be sure to UNCHECK TeaTimer when presented with the option to install. You can enable it after you are clean.
2. Run Spybot-S&D©® , go to the Menu Bar at the top choose Mode and make certain that "Default mode" has a check mark beside it.
3. Click the button "Search for Updates".
4. If any updates are found, install them by placing a check mark next to each one and clicking "Download Updates".
5. If you encounter any error messages while downloading the updates, manually download them from here.
6. Click on "Immunize". When it detects what has or has not been blocked, block all remaining items by clicking the green plus sign next to immunize at the top.
7. Click the button "Check for Problems".
8. When Spybot-S&D©® is complete, it will be showing RED entries, bold BLACK entries and GREEN entries in the window.
9. Make certain there is a check mark beside all of the RED entries ONLY.
10. Choose "Fix Selected Problems" and allow Spybot-S&D©® to fix the RED entries.
11. REBOOT to complete the scan and clear memory.

Note: After Windows loads, Spybot-S&D©® may run again to clean some files that it could not clean during the prior session. Follow the same procedure.

Step 4

1. Please download Ad-Aware 2008 Free to your desktop. The Ad-Aware 2008 Free installation file will be aaw2008.msi or aaw2008.exe.
2. Double-click the file and follow the on-screen instructions in the Installation Wizard to install.
3. When the Please Enter Your License Information screen appears, click Cancel and Ad-Aware 2008 Free will be installed.
4. When the Ad-Aware 2008 Has Been Successfully Installed Screen appears, click Finish to complete the installation and to launch Ad-Aware 2008 Free.
5. The Status screen will appear. You will see four sections.
   • System Protection Status section where you will see Real Time Protection with a check in the Off dialog box and Automatic Updates with a check in the On dialog box.
   • Update Status section
   • System Scan section
   • License Status section where you will see that the Type: will be Free Edition and License Expires in: Never.
6. In the list on the left of the screen, click Scan. You will be given a choice of Smart Scan, Full Scan, and Custom Scan. (Scheduler on the right of the screen is only available in Ad-Aware 2008 Plus and Ad-Aware Pro.)
7. In the list on the left of the screen, click Settings > Scanning tab. Use the default settings unless you see some changes that you want to make.
8. In the list on the left of the screen, click Status. In the System Scan section, click Scan Now.
9. When the scan finishes, the Critical Objects tab window appears.
10. Under Scan Results, you will see the list of Critical Objects that Ad-Aware 2008 Free found. You are given three choices, Add to ignore, Quarantine, Remove, and System Restore. You may choose to create a System Restore Point prior to removing any objects that you are unsure of removing or after a scan when you know the system is clean. If Critical Objects are found, select all objects found (right click anywhere in the list of found objects and click "Select All Objects").
11. Click Remove.
12. If no Critical Objects are found, click the Privacy Objects tab.
13. If there are Privacy Objects listed, select all objects found (right click anywhere in the list of found objects and click "Select All Objects"). Select Add to ignore or Remove..
14. Click Remove.
15. If no Privacy Objects are found, click the Log File tab to see the statistics of the Ad-Aware 2008 Free scan.
16. Click Finish.
17. The next screen shows you the Scan Summary in the left panel and System Restore in the right panel.
    • You may choose to create a System Restore Point prior to removing any objects that you are unsure of removing or after a scan when you know the system is clean. If you choose to create a System Restore Point, click Set.
    • You may want to export the results Click Export and save the log on your computer .
    • Click Scan Again to repeat the scan.
18. You will be returned to the Status screen. Click on the X in the upper right corner to exit Ad-Aware 2008 Free.

Step 5

I recommend using Spyware Blaster.

• Please download SpywareBlaster and save it to your desktop.
• Double click on it to install the program.
• Follow the prompts and choose the default locations when installing the program.
• When the program is installed, it will place an icon on your desktop.
• Double click on the SpywareBlaster icon and you will be presented with a brief tutorial. On the first page of this tutorial, you will see some of the SpywareBlaster features
• Click on the Next button to proceed to the second page of the tutorial.
• If you want to purchase the software, then you should select Automatic Updating. If you do not plan on purchasing the software, then you should select the option for Manual Updating. Press the Next button.
• At the next screen, click Finish.
• At the next screen, Protection Status, click Enable All Protection.
• Click Download Latest Protection Updates. This will ensure that SpywareBlaster has the latest definitions so that it can protect your browser more efficiently. You should update SpywareBlaster regularly, as much as every few days, in order to provide the best protection. Each time you update, be sure to click Enable All Protection.

Step 6

Malwarebytes' Anti-Malware is FREEWARE, however you may upgrade to the PRO version which contains realtime protection, scheduled scanning and updating.

1. Please download Malwarebytes Anti-Malware (MBAM). Alternate download link
2. Double-click on Download_mbam-setup.exe to install the application.
3. When the installation begins, follow the prompts and do not make any changes to default settings.
4. When installation has finished, make sure you leave both of these checked:
   • Update Malwarebytes' Anti-Malware
   • Launch Malwarebytes' Anti-Malware
5. Click Finish.
6. MBAM will automatically start and you will be asked to update the program before performing scan. If an update is found, the program will automatically update itself.
7. Press the OK button to close that box and continue. If you encounter any problems while downloading the updates, manually download them from the Malware Bytes Web site. Scroll down the page until you see Latest Database; click Download from GT500.org
8. Double-click on mbam-rules.exe to install.
9. On the Scanner tab, make sure the Perform Quick Scan option is selected.
10. Click on the Scan button.
11. If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
12. The scan will begin and Scan in progress will show at the top. It may take some time to complete; please be patient.
13. When the scan is finished, a message box will say "The scan completed successfully.
14. At the main Scanner screen, click on the Show Results button to see a list of any malware that was found.
15. Make sure that everything is checked, and click Remove Selected.
16. When removal is completed, a log report will open in Notepad and you may be prompted to restart your computer. (see Note below)
17. The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
18. Copy and paste the contents of that report in your next reply and exit MBAM.
19. Note: If MBAM encounters a file that is difficult to remove, you will be presented with 1 of 2 prompts. Click OK to either and let MBAM proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot will prevent MBAM from removing all the malware.

Step 7

Note: On Vista, “Windows Temp” is disabled. To empty “Windows Temp”, ATF-Cleaner must be “Run as an Administrator”.

1. Please download the ATF-Cleaner by Atribune.
2. Double-click ATF-Cleaner.exe to run the program.
3. Check the boxes to the left of:
   • Windows Temp
   • Current User Temp
   • All Users Temp
   • Temporary Internet Files
   • Prefetch (Windows XP) only
   • Java Cache
4. The rest are optional - if you want to remove them all, check Select All.
5. Click the Empty Selected button.
6. When you get the Done Cleaning message, click OK.
7. Follow the same steps for Firefox or Opera. You have the option of checking No if you want to save your passwords.
8. Click Exit on the Main menu to close the program.

Do not run it yet.

Step 8

1. According to your Internet connection, please disconnect from the Internet. Close ALL browser windows (including this one).
   • Physically remove the cable for your broadband Internet service “Always On” Connection from your computer.
   • Turn your modem off.
   • Disconnect your modem cable from your computer.
2. Turn the device off for Hand-held wireless connections.
3. Exit all processes and items in your System tray.

Now we will address the HijackThis fixes.

Step 9

The two entries below are browser plugins related with Norton_Confidential.

O2 - BHO: NCO 2.0 IE BHO - {602ADB0E-4AFF-4217-8AA1-95DAC4DFA408} - (no file)
O3 - Toolbar: (no name) - {7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} - (no file)

If Norton Confidential is no longer on your system, please use the Norton Removal Tool.

Please download the Norton Removal Tool and save the file to the Windows desktop.

1. On the Windows desktop, double-click the Norton Removal Tool icon.
2. Follow the on-screen instructions.
3. Your computer may be restarted more than once, and you may be asked to repeat some steps after the computer restarts.

Step 10

Please run HijackThis and click Scan. Place checks next to the following entries (make sure not to miss any):

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 8.0\Reader\Reader_sl.exe"
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_05\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_05\bin\ssv.dll

Close all browsers and other windows except for HijackThis, and click Fix Checked to have HijackThis fix the entries you checked.

Step 11

Optional Fixes is the name that we use for fixes for unnecessary programs that load during startup and run in the background. These programs are not required to start automatically as you can start them manually if you need them. You would be removing the program from your startup but you would not be removing the program itself.

Your computer may be sluggish due to the many programs loading during startup and running in the background that are not necessary. Windows has a facility for starting programs at startup time. Some of these programs are required for your computer and the applications installed on it to run correctly. A good example of such a program is a virus-checking application that must always run, constantly checking for and isolating or removing files with viruses. Other such programs are not strictly required, or are optional. In some cases, you can gain significant performance enhancements by disabling the automatic startup of these programs. In many cases, the functionality offered by the programs is still available by starting the programs manually by, for example, starting the program from the Windows Start->Programs menu. Media players and instant messaging programs often fall into this category. In fact, it is common for many modern software applications, when installed, to add programs at startup that add items to the system tray or shortcut (context) menus in Windows Explorer to provide quick access to the features and functions of these applications. While they may be useful, they do increase boot time and consume system resources. It is advised that you disable these programs so that they do not take up necessary resources or slow the boot time.

Other than ScanRegistry, SystemTray, StateMgr, antivirus program entries, and firewall program entries, very few others need to load and run.

Read the articles below to see if it applies to your computer problem with being slow to respond.
Slow_Computer_Check_here_first_it_may_not_be_malware.
Help! My computer is slow!
50 Tips for a Super Fast PC
4 Ways to Speed Up Your Computer's Performance
It's not always malware: How to fix the top 10 Internet Explorer issues

If you decide that you want to stop the Optional Fixes in your startup, let me know and I will give you a list with instructions. You would be removing the program from your startup but you would not be removing the program itself.

Step 12

Let’s run ATF-Cleaner to ensure no malware is hiding in temporary folders and for general computer cleanup to free space on your computer.

Step 13

Please run HijackThis in Normal Mode and post:

1. the list of file names and locations for any files that cannot be cleaned / deleted that were reported after you completed the online scans.
2. the log from MalwareBytes
3. the log from SUPERAntiSpyware
4. a new HijackThis log

Please advise me of any problems you still have.

[NonSuch]

Due to lack of response, this topic is now closed.

If you still require help, please open a new thread in the Infected? Virus, malware, adware, ransomware, oh my! forum, include a fresh FRST log, and wait for a new helper.