re: ixo.crash tojan-spy.win32.bho

[jjs]

hi there, i believe my computer was infected with a trojan-spy.win32.bho program. the internet logs on and a message comes up that it must shut down due to an error. i am hoping you could assist me in cleaning my machine from any unwanted programs as such. i have included the log as required. hopefully i included the correct log file for you. thank you for your help in this matter. best regards, john

[MikeSwim07]

Download and Run HijackThis
Download HJTInstall.exe to your Desktop.

• Doubleclick HJTInstall.exe to install it.
• By default it will install to C:\Program Files\Trend Micro\HijackThis .
• Click on Install.
• It will create a HijackThis icon on the desktop.
• Once installed, it will launch Hijackthis.
• Click on the Do a system scan and save a logfile button. It will scan and the log should open in notepad.
• Copy/Paste the log to your next reply please.

Don't use the Analyse This button, its findings are dangerous if misinterpreted.
Don't have Hijackthis fix anything yet. Most of what it finds will be harmless or even required.

Make an uninstall list using HijackThis

To access the Uninstall Manager you would do the following:

• Start HijackThis
• Click on the Config button
• Click on the Misc Tools button
• Click on the Open Uninstall Manager button.
• Click on the Save list... button and specify where you would like to save this file. When you press Save button a notepad will open with the contents of that file. Save the file to your desktop.

Please post the Hijackthis log and the Uninstall List

[NonSuch]

Due to lack of response, this topic is now closed.

If you still require help, please open a new thread in the Infected? Virus, malware, adware, ransomware, oh my! forum, include a fresh FRST log, and wait for a new helper.