Error that mandate shut down of computer

[Ihatevirus]

Hi, I am here for help again.

I intially installed Mcaffee antivirus software on my computer, disabled my VPN remote access function, I uninstalled this software and VPN works again.
I then installed AVG 8.0 trial version (internet security, the most comprehensive version I believe), near the end of installation. I got the following msg.

blue screen says: "a problem has been detected and Windows has been shut down to prevent damage to your computer.
...
Technical info

*** STOP: 0X0000008E (0XC0000005, 0XEEB5896E, 0XEE3A9644, 0X00000000)
*** CMDMON.SYS -- ADDRESS EEB5896E BASE AT EEB59000, DATESTAMP 45BC9111

BEGIN DUMP OF PHYSICAL MEMORY."

I restarted the computer, tried to uninstall the AVG antivirus software, near the end, the same error comes on leading to the blue screen above.
preceding the error message, Win Patrol warned about a process is trying to install something (name of program was strange, no AVG contained in the program), it doesn't matter whether I say "yes" or "no" to it, the blue screen will follow shortly.

Please help! thank you so much.

[John B.]

Hi! and welcome to the Malware Removal forums.
My name is John Brouwer - if it helps, you can call me John for short. I'll be glad to help you with your computer problems.

Download HJTInstall.exe to your Desktop.

• Doubleclick HJTInstall.exe to install it.
• By default it will install to C:\Program Files\Trend Micro\HijackThis .
• Click on Install.
• It will create a HijackThis icon on the desktop.
• Once installed, it will launch Hijackthis.
• Click on the Do a system scan and save a logfile button. It will scan and the log should open in notepad.
• Copy/Paste the log to your next reply please.

Don't use the Analyse This button, its findings are dangerous if misinterpreted.
Don't have Hijackthis fix anything yet. Most of what it finds will be harmless or even required.

HijackThis logs can take some time to research, so please be patient with me. I know that you need
your computer working as quickly as possible, and I will work hard to help see that happens.

These rules are good for you to know:

• I will working be on your Malware issues, this may or may not, solve other issues you have with your machine.
• The fixes are specific to your problem and should only be used for this issue on this machine.
• It's often worth reading through these instructions and printing them for ease of reference.
• If you don't know or understand something, please don't hesitate to say or ask!! It's better to be sure and safe than sorry.
• If you don't reply within five days after my last instructions this topic will be closed. If you will not be able to reply within five days please tell me so the topic will not be closed.

These rules are to make my voluntary work more comfortable:

• Please be patient. The work I do is voluntary and I also have a private life (school, work, friends and hobbies).
• Please continue to review my answers until I tell you your machine appears to be clear. Absence of symptoms does not mean that everything is clear.
• Please reply to this thread. Do not start a new topic.
• Also, don't post logs as attachments. Other helpers like to view the logs as well and opening a lot of attachments is irritating. It can also contain malware.

Finally, please make a uninstall list using HijackThis
To access the Uninstall Manager you would do the following:

• Start HijackThis
• Click on the Open The Misc Tool Section button
• Click on the Open Uninstall Manager button.
• Click on the Save list... button and specify where you would like to save this file. When you press Save button a notepad will open with the contents of that file. Save the file to your desktop and post the contents in a reply to this topic. Also tell me if you still have the same issue.

Greets, John.

[Ihatevirus]

Dear John,

Thanks a lot for your message. I have got some help and solved the issue but really appreciate your help!! what I did was restoring the system to an earlier point. but I still don't know what the problem was.

[Gary R]

As your problem appears to be resolved .................

This topic is now closed.

If you are the originator of this topic, and you need it re-opened please send an email to 'admin at malwareremoval.com', including a link to this topic.

If you have been helped and wish to donate to help with the costs of this volunteer site, please read Donations For Malware Removal

Please do not contact us if you are not the topic starter. A valid, working link to the closed topic is required along with the user name used. If the user name does not match the one in the thread linked, the email will be deleted.

Gary R