Cured?

[sonylenovo]

After noticing strange things (clicking sounds, constant messages that antivirus software had deleted temp files as soon as IE began to run) I did a bit of research and found several processes and files that were bad, bad, like server.exe, routing.exe, and several others. I ran combofix -- see the log immediately below -- and then hijack this -- see the log that follows. Are things OK now?

ComboFix 08-08-09.02 - Jschmidt 2008-08-09 19:32:32.1 - NTFSx86
Microsoft Windows XP Professional 5.1.2600.2.1252.1.1033.18.1485 [GMT -4:00]
Running from: C:\Documents and Settings\JSchmidt\Desktop\ComboFix.exe
Command switches used :: C:\Documents and Settings\JSchmidt\Desktop\CFscript.txt
* Created a new restore point

WARNING -THIS MACHINE DOES NOT HAVE THE RECOVERY CONSOLE INSTALLED !!

FILE ::
C:\WINDOWS\system32\_proxy.dll
C:\WINDOWS\system32\_reproxy.dll
C:\WINDOWS\system32\b.exe
C:\WINDOWS\system32\comsa32.sys
C:\WINDOWS\system32\dbi102.dll
C:\WINDOWS\system32\dllcache\svchost.exft
C:\WINDOWS\system32\fhpatch.dll
C:\WINDOWS\system32\IPHACTION.dll
C:\WINDOWS\system32\IPHOST.dll
C:\WINDOWS\system32\iphy.dll
C:\WINDOWS\system32\IpSvchostF.dll
C:\WINDOWS\system32\Karna1Drv.dll
C:\WINDOWS\system32\KarnaDrv.dll
C:\WINDOWS\system32\mmchost.dll
C:\WINDOWS\system32\new2.exe
C:\WINDOWS\system32\riphy.dll
C:\WINDOWS\system32\sss.exe
C:\WINDOWS\Temp\D653F3EC.TMP
.
The following files were disabled during the run:
C:\WINDOWS\system32\dbi102.dll


((((((((((((((((((((((((((((((((((((((( Other Deletions )))))))))))))))))))))))))))))))))))))))))))))))))
.

C:\Documents and Settings\JSchmidt\Application Data\macromedia\Flash Player\#SharedObjects\JL39WEQ3\interclick.com
C:\Documents and Settings\JSchmidt\Application Data\macromedia\Flash Player\#SharedObjects\JL39WEQ3\interclick.com\ud.sol
C:\Documents and Settings\JSchmidt\Application Data\macromedia\Flash Player\macromedia.com\support\flashplayer\sys\#interclick.com
C:\Documents and Settings\JSchmidt\Application Data\macromedia\Flash Player\macromedia.com\support\flashplayer\sys\#interclick.com\settings.sol
C:\WINDOWS\Downloaded Program Files\setup.inf
C:\WINDOWS\system32\afinding.exe
C:\WINDOWS\system32\comsa32.sys
C:\WINDOWS\system32\dbi102.dll.vir
C:\WINDOWS\system32\drivers\beep.sys
C:\WINDOWS\system32\Karna1Drv.dll
C:\WINDOWS\system32\KarnaDrv.dll
C:\WINDOWS\system32\mmchost.dll
C:\WINDOWS\system32\syspilog.pil
C:\WINDOWS\system32\WServing.exe

.
((((((((((((((((((((((((((((((((((((((( Drivers/Services )))))))))))))))))))))))))))))))))))))))))))))))))
.

-------\Legacy_AFINDING
-------\Legacy_IPRIP
-------\Legacy_MACIDWE
-------\Legacy_NWSAPAGENT
-------\Legacy_PERFS
-------\Legacy_ROUTING
-------\Legacy_SEICTRL
-------\Legacy_WSERVING
-------\Service_afinding
-------\Service_Iprip
-------\Service_macidwe
-------\Service_Nwsapagent
-------\Service_perfs
-------\Service_routing
-------\Service_seictrl
-------\Service_wserving


((((((((((((((((((((((((( Files Created from 2008-07-09 to 2008-08-09 )))))))))))))))))))))))))))))))
.

2008-08-09 19:37 . 2008-08-09 19:37 2,148 --a------ C:\WINDOWS\system32\wpa.dbl
2008-08-09 19:33 . 2004-08-04 09:00 4,224 --a------ C:\WINDOWS\system32\dllcache\beep.sys
2008-08-09 19:15 . 2008-08-09 19:15 30 --a------ C:\WINDOWS\system32\install.tmp
2008-08-09 19:04 . 2008-08-09 19:04 54,000 --ah----- C:\WINDOWS\system32\mlfcache.dat
2008-08-09 16:40 . 2008-08-09 16:40 <DIR> d-------- C:\Program Files\Trend Micro
2008-08-07 19:21 . 2008-08-07 19:21 <DIR> d--h----- C:\WINDOWS\Harpoon 3 Gouge Demo
2008-08-07 19:21 . 2008-08-07 19:21 <DIR> d-------- C:\Matrix Games
2008-08-07 12:41 . 2008-08-07 12:41 <DIR> d-------- C:\Program Files\Apple Software Update
2008-07-29 13:57 . 2008-07-29 13:57 <DIR> d-------- C:\Documents and Settings\JSchmidt\Application Data\webex
2008-07-28 20:29 . 2008-07-28 20:49 <DIR> d-------- C:\Documents and Settings\JSchmidt\.unlimitedftp
2008-07-28 14:00 . 2008-07-28 14:09 <DIR> d-------- C:\Documents and Settings\JSchmidt\Application Data\OfficeUpdate12
2008-07-17 12:43 . 2008-07-17 12:44 <DIR> d-------- C:\Program Files\iTunes
2008-07-17 12:43 . 2008-07-17 12:43 <DIR> d-------- C:\Program Files\iPod
2008-07-17 12:40 . 2008-07-17 12:40 <DIR> d-------- C:\Program Files\Safari

.
(((((((((((((((((((((((((((((((((((((((( Find3M Report ))))))))))))))))))))))))))))))))))))))))))))))))))))
.
2008-08-09 23:38 --------- d-----w C:\Program Files\Symantec AntiVirus
2008-08-09 21:47 --------- d-----w C:\Program Files\Folding@Home
2008-08-09 20:52 --------- d-----w C:\Documents and Settings\JSchmidt\Application Data\Skype
2008-08-09 20:12 --------- d-----w C:\Documents and Settings\JSchmidt\Application Data\skypePM
2008-08-09 17:32 --------- d-----w C:\Program Files\Lavasoft
2008-08-09 17:31 --------- d-----w C:\Program Files\Common Files\Wise Installation Wizard
2008-08-09 17:30 --------- d-----w C:\Documents and Settings\All Users\Application Data\Lavasoft
2008-08-09 16:58 --------- d-----w C:\Documents and Settings\All Users\Application Data\Spybot - Search & Destroy
2008-08-08 22:29 --------- d-----w C:\Program Files\Spybot - Search & Destroy
2008-07-28 21:14 --------- d-----w C:\Documents and Settings\JSchmidt\Application Data\Workshare
2008-07-26 14:32 --------- d-----w C:\Documents and Settings\JSchmidt\Application Data\TrueCrypt
2008-07-17 16:55 --------- d-----w C:\Documents and Settings\JSchmidt\Application Data\Apple Computer
2008-07-12 21:55 --------- d-----w C:\Program Files\QuickTime
2008-07-05 01:55 --------- d-----w C:\Program Files\Common Files\Intuit
2008-07-01 12:08 --------- d-----w C:\Program Files\NEO Pro
2008-03-11 00:26 32 ----a-w C:\Documents and Settings\All Users\Application Data\ezsid.dat
2007-01-23 18:07 1,847,296 ----a-w C:\Program Files\mozilla firefox\plugins\Seadragon.dll
.

=========

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 20:06, on 2008-08-09
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16608)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\ibmpmsvc.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Softex\OmniPass\OPXPApp.exe
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
C:\Program Files\Lavasoft\Ad-Aware\aawservice.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\system32\IPSSVC.EXE
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Program Files\Symantec AntiVirus\DefWatch.exe
C:\Program Files\Maxtor\Sync\SyncServices.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Sprint\Sierra Wireless\Sprint PCS Connection Manager\SPCSUtilityService.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Symantec AntiVirus\Rtvscan.exe
C:\WINDOWS\System32\TPHDEXLG.EXE
C:\WINDOWS\Explorer.EXE
C:\Program Files\IBM ThinkVantage\SafeGuard PrivateDisk\pdservice.exe
C:\PROGRA~1\SYMANT~2\VPTray.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\WINDOWS\system32\TpShocks.exe
c:\program files\workshare\modules\WorkshareProtectAlerts.exe
C:\Program Files\Spybot - Search & Destroy\SpybotSD.exe
C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Folding@Home\winFAH.exe
C:\Program Files\Folding@Home\FahCore_82.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\WINDOWS\system32\taskmgr.exe
C:\Program Files\Internet Explorer\IEXPLORE.EXE
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
O2 - BHO: Spybot-S&D IE Protection - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: DriveLetterAccess - {5CA3D70E-1895-11CF-8E15-001234567890} - C:\WINDOWS\System32\DLA\DLASHX_W.DLL
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_03\bin\ssv.dll
O2 - BHO: Adobe PDF Conversion Toolbar Helper - {AE7CD045-E861-484f-8273-0445EE161910} - C:\Program Files\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll
O2 - BHO: InlineSearchHandleHotKey - {B6FFE2AE-4D12-451F-B457-FE6125FFB1CF} - C:\Program Files\IEForge\Inline Search\InlineSearch.dll
O3 - Toolbar: Adobe PDF - {47833539-D0C5-4125-9FA8-0819E2EAAC93} - C:\Program Files\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll
O4 - HKLM\..\Run: [PDService.exe] "C:\Program Files\IBM ThinkVantage\SafeGuard PrivateDisk\pdservice.exe"
O4 - HKLM\..\Run: [vptray] C:\PROGRA~1\SYMANT~2\VPTray.exe
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [Workshare3GW] C:\Program Files\Workshare\Modules\WMConfigAssistant.exe /userinit
O4 - HKLM\..\Run: [TpShocks] TpShocks.exe
O4 - HKLM\..\Run: [SpybotSnD] "C:\Program Files\Spybot - Search & Destroy\SpybotSD.exe" /autofix /autoclose /waitstart
O4 - HKLM\..\Run: [combofix] C:\WINDOWS\system32\CF9153.exe /c C:\ComboFix\Combobatch.bat
O4 - HKCU\..\Run: [SpybotSD TeaTimer] C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [HijackThis startup scan] C:\Program Files\Trend Micro\HijackThis\HijackThis.exe /startupscan
O4 - Startup: Folding@Home 5.03.lnk = ?
O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Restrictions present
O8 - Extra context menu item: Append to existing PDF - res://C:\Program Files\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll/AcroIEAppend.html
O8 - Extra context menu item: Convert link target to Adobe PDF - res://C:\Program Files\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll/AcroIECapture.html
O8 - Extra context menu item: Convert link target to existing PDF - res://C:\Program Files\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll/AcroIEAppend.html
O8 - Extra context menu item: Convert selected links to Adobe PDF - res://C:\Program Files\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll/AcroIECaptureSelLinks.html
O8 - Extra context menu item: Convert selected links to existing PDF - res://C:\Program Files\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll/AcroIEAppendSelLinks.html
O8 - Extra context menu item: Convert selection to Adobe PDF - res://C:\Program Files\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll/AcroIECapture.html
O8 - Extra context menu item: Convert selection to existing PDF - res://C:\Program Files\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll/AcroIEAppend.html
O8 - Extra context menu item: Convert to Adobe PDF - res://C:\Program Files\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll/AcroIECapture.html
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_03\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_03\bin\ssv.dll
O9 - Extra button: (no name) - {09C04DA7-5B76-4EBC-BBEE-B25EAC5965F5} - C:\Program Files\Google\Google Gears\Internet Explorer\0.1.50.0\gears.dll
O9 - Extra 'Tools' menuitem: &Google Gears Settings - {09C04DA7-5B76-4EBC-BBEE-B25EAC5965F5} - C:\Program Files\Google\Google Gears\Internet Explorer\0.1.50.0\gears.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
O9 - Extra button: Software Installer - {D1A4DEBD-C2EE-449f-B9FB-E8409F9A0BC5} - C:\Program Files\Lenovo\PkgMgr\\PkgMgr.exe
O9 - Extra button: (no name) - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O9 - Extra 'Tools' menuitem: Spybot - Search & Destroy Configuration - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O11 - Options group: [JAVA_IBM] Java (IBM)
O15 - Trusted Zone: http://www.bleepingcomputer.com
O15 - Trusted Zone: http://*.bleepingcomputer.com
O15 - Trusted Zone: http://eis.bsfllp.com
O15 - Trusted Zone: http://*.filehippo.com
O15 - Trusted Zone: http://*.majorgeeks.com
O15 - Trusted Zone: http://*.turbotax.com
O15 - Trusted Zone: http://web2.westlaw.com
O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?linkid=39204
O16 - DPF: {2DAD3559-2923-4935-AD49-B673D2539944} (IASRunner Class) - http://www-307.ibm.com/pc/support/acpir.cab
O16 - DPF: {36E4E9BC-4D0C-41B4-90C9-37AFDBFAAD3C} (InforbitHelper Class) - https://download.infotriever.com/bin/ifhelper.cab
O16 - DPF: {4788DE0A-3552-49EA-AC8C-233DA52523B9} (AxLoaderPassword Class) - http://www.blackberry.com/devicesoftware/AxLoader.cab
O16 - DPF: {5D637FAD-E202-48D1-8F18-5B9C459BD1E3} (Image Uploader Control) - http://www.adoramapix.com/components/au ... oader5.cab
O16 - DPF: {5EDB10D9-7E95-4833-A218-62F375DAFCF1} (Aventail Installer ) - https://ap.pmusa.com/postauthI/epi.cab
O16 - DPF: {CAFEEFAC-0015-0000-0011-ABCDEFFEDCBA} (Java Plug-in 1.5.0_11) -
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://fpdownload2.macromedia.com/get/s ... wflash.cab
O16 - DPF: {D5644027-7902-4D6C-B9CF-B0EAFFAFA631} - https://matters.amicillc.com/qwest1/web ... nstall.cab
O16 - DPF: {E06E2E99-0AA1-11D4-ABA6-0060082AA75C} (GpcContainer Class) - https://casesoft.webex.com/client/T23L/ ... eatgpc.cab
O17 - HKLM\System\CCS\Services\Tcpip\Parameters: Domain = FIRM.BSFLLP.COM
O17 - HKLM\Software\..\Telephony: DomainName = FIRM.BSFLLP.COM
O17 - HKLM\System\CS1\Services\Tcpip\Parameters: Domain = FIRM.BSFLLP.COM
O18 - Protocol: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\PROGRA~1\COMMON~1\Skype\SKYPE4~1.DLL
O23 - Service: Lavasoft Ad-Aware Service (aawservice) - Lavasoft - C:\Program Files\Lavasoft\Ad-Aware\aawservice.exe
O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
O23 - Service: Symantec AntiVirus Definition Watcher (DefWatch) - Symantec Corporation - C:\Program Files\Symantec AntiVirus\DefWatch.exe
O23 - Service: FLEXnet Licensing Service - Macrovision Europe Ltd. - C:\Program Files\Common Files\Macrovision Shared\FLEXnet Publisher\FNPLicensingService.exe
O23 - Service: Google Desktop Manager 5.7.802.22438 (GoogleDesktopManager-022208-143751) - Google - C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe
O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: ThinkPad PM Service (IBMPMSVC) - Unknown owner - C:\WINDOWS\system32\ibmpmsvc.exe
O23 - Service: IPS Core Service (IPSSVC) - Lenovo Group Limited - C:\WINDOWS\system32\IPSSVC.EXE
O23 - Service: Maxtor Service (Maxtor Sync Service) - Seagate Technology LLC - C:\Program Files\Maxtor\Sync\SyncServices.exe
O23 - Service: IBM PSA Access Driver Control (PsaSrv) - Unknown owner - C:\WINDOWS\system32\PsaSrv.exe (file missing)
O23 - Service: Roxio UPnP Renderer 9 - Sonic Solutions - C:\Program Files\Roxio\Digital Home 9\RoxioUPnPRenderer9.exe
O23 - Service: Roxio Upnp Server 9 - Sonic Solutions - C:\Program Files\Roxio\Digital Home 9\RoxioUpnpService9.exe
O23 - Service: LiveShare P2P Server 9 (RoxLiveShare9) - Sonic Solutions - C:\Program Files\Common Files\Roxio Shared\9.0\SharedCOM\RoxLiveShare9.exe
O23 - Service: RoxMediaDB9 - Sonic Solutions - C:\Program Files\Common Files\Roxio Shared\9.0\SharedCOM\RoxMediaDB9.exe
O23 - Service: Roxio Hard Drive Watcher 9 (RoxWatch9) - Sonic Solutions - C:\Program Files\Common Files\Roxio Shared\9.0\SharedCOM\RoxWatch9.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: Symantec SPBBCSvc (SPBBCSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
O23 - Service: SPCSUtilityService - Sprint Spectrum, L.L.C - C:\Program Files\Sprint\Sierra Wireless\Sprint PCS Connection Manager\SPCSUtilityService.exe
O23 - Service: Symantec AntiVirus - Symantec Corporation - C:\Program Files\Symantec AntiVirus\Rtvscan.exe
O23 - Service: ThinkPad HDD APS Logging Service (TPHDEXLGSVC) - Lenovo. - C:\WINDOWS\System32\TPHDEXLG.EXE

--
End of file - 11683 bytes

[gringo_pr]

Hello sonylenovo

hate to give you bad news but one or more of the files and symptoms you discribed is a backdoor trojan.

Backdoor Trojans are the most dangerous and most widespread type of Trojan. Backdoor Trojans provide the author or "master" of the Trojan with remote "administration" of victim machines. Unlike legitimate remote administration utilities, they install, launch and run invisibly, without the consent or knowledge of the user. Once installed, backdoor Trojans can be instructed to send, receive, execute and delete files, harvest confidential data from the computer, log activity on the computer and more.

I would counsel you to disconnect this PC from the Internet immediately. If you do any banking or other financial transactions on the PC or if it should contain any other sensitive information, please get to a known clean computer and change all passwords where applicable, and it would be wise to contact those same financial institutions to apprise them of your situation.
In addition to the backdoor Trojan that has been identified, your computer is afflicted with multiple other infections. Although we can make an attempt to clean this machine, we cannot guarantee that it will be secure afterwards. Your best and safest course of action is a reformat and reinstallation of the Windows operating system.

If you do decide to attempt cleaning rather than a reformat, do understand that although we may be able to remove all known visible malware, we cannot guarantee that unknown and unseen malware will have been removed, nor will your system be restored to its pre-infection state. We cannot remedy unknown changes the malware may likely have made in order to allow itself access, nor can we repair the damages it may possibly have caused to vital system files.

Please note that even if we should be successful in removing these infections from your system, it is quite possible that the changes made to the system by the malware may impact negatively on your computer during the removal process. In short, your system may never regain its former stability or its full functionality without a reformat.

Please read these for more information:

How Do I Handle Possible Identify Theft, Internet Fraud and CC Fraud?

When Should I Format, How Should I Reinstall

Should you have any questions, please feel free to ask.
Please let us know what you have decided to do in your next post.

[gringo_pr]

Hello

three day bump


It has been three days since my last post.

• do you still need help with this?
• do you need more time?
• are you having problems following my instructions?
  
• if after 48hrs you have not replied to this thread then it will have to be closed!

Gringo

[NonSuch]

Due to failure to respond, this topic is now closed.

If you still require help, please open a new thread in the Infected? Virus, malware, adware, ransomware, oh my! forum, include a fresh FRST log, and wait for a new helper.