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MalwareRemoval.com provides free support for people with infected computers. Using plain language that anyone can understand, our community of volunteer experts will walk you through each step.
Note: The Windows Recovery Console will allow you to boot up into a special recovery (repair) mode. This allows us to more easily help you should your computer have a problem after an attempted removal of malware. It is a simple procedure that will only take a few moments of your time.
Once installed, you should see a blue screen prompt that says:
The Recovery Console was successfully installed.
Please continue as follows:
Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix. A guide to do this can be found here. The ones that need to be closed/disabled are: AntiVir AntiVirus ZoneAlarm Firewall
Click Yes to allow ComboFix to continue scanning for malware.
When the tool is finished, it will produce a report for you.
Please post the C:\ComboFix.txt along with a new HijackThis log so we may continue cleaning the system.
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