Antivirus Xp 2008 - NB

[Johan]

I have Antivirus Xp 2008 on my computer and don't know how to remove it, here is my HijackThis log file:

Logfile of Trend Micro HijackThis v2.0.0 (BETA)
Scan saved at 08:54:30 PM, on 2008/06/29
Platform: Windows XP SP3, v.3264 (WinNT 5.01.2600)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\csrss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\PROGRA~1\Grisoft\AVG7\avgamsvr.exe
C:\PROGRA~1\Grisoft\AVG7\avgupsvc.exe
C:\WINDOWS\system32\cisvc.exe
C:\Program Files\Common Files\Authentium\AntiVirus\dvpapi.exe
C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
C:\Program Files\iolo\common\lib\ioloServiceManager.exe
C:\Program Files\Common Files\Microsoft Shared\VS7Debug\mdm.exe
C:\Program Files\Microsoft SQL Server\MSSQL.2\MSSQL\Binn\sqlservr.exe
c:\Program Files\Microsoft SQL Server\MSSQL.1\MSSQL\Binn\sqlservr.exe
C:\Program Files\A.C. Element MyUSBOnly\MYUSSER.EXE
C:\Program Files\CDBurnerXP\NMSAccessU.exe
C:\WINDOWS\system32\nvsvc32.exe
C:\Program Files\OneStepSearch\onestep.exe
C:\Program Files\CyberLink\Shared Files\RichVideo.exe
C:\WINDOWS\System32\snmp.exe
c:\Program Files\Microsoft SQL Server\90\Shared\sqlbrowser.exe
C:\Program Files\Microsoft SQL Server\90\Shared\sqlwriter.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\HHVcdV5Sys\VC5SecS.exe
C:\Program Files\iolo\AntiVirus\ioloAV.exe
C:\Program Files\HHVcdV5Sys\VC5Play.exe
C:\Program Files\Search Settings\SearchSettings.exe
C:\Program Files\My Lockbox\flockbox.exe
C:\Program Files\A.C. Element MyUSBOnly\SMSS.EXE
C:\PROGRA~1\Grisoft\AVG7\avgcc.exe
C:\Program Files\Winamp\winampa.exe
C:\WINDOWS\system32\lphcg1hj0en7e.exe
C:\Program Files\Virtual CD v5\System\VC5Tray.exe
C:\Program Files\rhcl1hj0en7e\rhcl1hj0en7e.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Program Files\HDD Health\HDDHealth.exe
C:\Program Files\Vodafone\Vodafone Mobile Connect\Bin\MobileConnect.EXE
C:\WINDOWS\system32\wbem\wmiprvse.exe
C:\WINDOWS\System32\alg.exe
C:\Program Files\OneStepSearch\onestep.exe
C:\Program Files\Vodafone\Vodafone Mobile Connect\Bin\DeviceListener.exe
C:\WINDOWS\system32\wbem\wmiprvse.exe
C:\Program Files\Vodafone\Vodafone Mobile Connect\Bin\ConAppM.exe
C:\WINDOWS\system32\pphcg1hj0en7e.exe
C:\Program Files\iolo\AntiVirus\iAVEmailScanner.exe
C:\WINDOWS\system32\cidaemon.exe
C:\Program Files\Enigma Software Group\SpyHunter\SpyHunter3.exe
C:\WINDOWS\system32\rundll32.exe
C:\WINDOWS\system32\rundll32.exe
C:\WINDOWS\system32\wscntfy.exe
C:\WINDOWS\explorer.exe
C:\Program Files\Microsoft Office\Office10\WINWORD.EXE
C:\DOCUME~1\Havenga\LOCALS~1\Temp\HIJACK.EXE
C:\Program Files\Mozilla Firefox\firefox.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.speedapps.com/search.htm
R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://www.speedapps.com/search.htm
R3 - URLSearchHook: SearchSettings Class - {E312764E-7706-43F1-8DAB-FCDD2B1E416D} - C:\Program Files\Search Settings\kb126\SearchSettings.dll
O2 - BHO: DealioBHO Class - {6A87B991-A31F-4130-AE72-6D0C294BF082} - C:\Program Files\Dealio\kb126\Dealio.dll
O2 - BHO: (no name) - {6B4CDEC2-2498-49CE-BB75-8F5CB37A2A4E} - C:\WINDOWS\system32\mlJCRklI.dll
O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\2.1.1119.1736\swg.dll
O2 - BHO: SearchSettings Class - {E312764E-7706-43F1-8DAB-FCDD2B1E416D} - C:\Program Files\Search Settings\kb126\SearchSettings.dll
O3 - Toolbar: Easy-WebPrint - {327C2873-E90D-4c37-AA9D-10AC9BABA46C} - C:\Program Files\Canon\Easy-WebPrint\Toolband.dll
O3 - Toolbar: (no name) - {C75C8E7E-5059-4469-AC11-D7544B260382} - (no file)
O3 - Toolbar: Dealio - {E67C74F4-A00A-4F2C-9FEC-FD9DC004A67F} - C:\Program Files\Dealio\kb126\Dealio.dll
O4 - HKLM\..\Run: [iolo AntiVirus] "C:\Program Files\iolo\AntiVirus\ioloAV.exe"
O4 - HKLM\..\Run: [VC5Player] C:\Program Files\HHVcdV5Sys\VC5Play.exe
O4 - HKLM\..\Run: [SearchSettings] C:\Program Files\Search Settings\SearchSettings.exe
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\system32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [flockbox] C:\Program Files\My Lockbox\flockbox.exe /a
O4 - HKLM\..\Run: [USBO] "C:\Program Files\A.C. Element MyUSBOnly\SMSS.EXE" /autostart
O4 - HKLM\..\Run: [ClamWin] "C:\Program Files\ClamWin\bin\ClamTray.exe" --logon
O4 - HKLM\..\Run: [AVG7_CC] C:\PROGRA~1\Grisoft\AVG7\avgcc.exe /STARTUP
O4 - HKLM\..\Run: [WinampAgent] C:\Program Files\Winamp\winampa.exe
O4 - HKLM\..\Run: [lphcg1hj0en7e] C:\WINDOWS\system32\lphcg1hj0en7e.exe
O4 - HKLM\..\Run: [SMrhcl1hj0en7e] C:\Program Files\rhcl1hj0en7e\rhcl1hj0en7e.exe
O4 - HKLM\..\Run: [SpyHunter Security Suite] C:\Program Files\Enigma Software Group\SpyHunter\SpyHunter3.exe
O4 - HKLM\..\Run: [5c6b62a6] rundll32.exe "C:\WINDOWS\system32\vnxbgndm.dll",b
O4 - HKCU\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [Start WingMan Profiler] "C:\Program Files\Logitech\Profiler\lwemon.exe" /noui
O4 - HKCU\..\Run: [HDDHealth] C:\Program Files\HDD Health\HDDHealth.exe -wl
O4 - HKCU\..\Run: [MobileConnect.EXE] C:\Program Files\Vodafone\Vodafone Mobile Connect\Bin\MobileConnect.EXE
O4 - HKCU\..\Run: [BgMonitor_{79662E04-7C6C-4d9f-84C7-88D8A56B10AA}] "C:\Program Files\Common Files\Ahead\lib\NMBgMonitor.exe"
O4 - HKCU\..\Run: [NBJ] "C:\Program Files\Ahead\Nero BackItUp\NBJ.exe"
O4 - HKUS\S-1-5-19\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-19\..\Run: [AVG7_Run] C:\PROGRA~1\Grisoft\AVG7\avgw.exe /RUNONCE (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-20\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'NETWORK SERVICE')
O4 - HKUS\S-1-5-18\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'SYSTEM')
O4 - HKUS\.DEFAULT\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'Default user')
O4 - Startup: CPU & Ram Meter.lnk = C:\Program Files\CPU & Ram Meter\CPU & Ram Meter 2.1.exe
O4 - Startup: MyUSBOnly.lnk = C:\Program Files\A.C. Element MyUSBOnly\SMSS.EXE
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE
O8 - Extra context menu item: &Dictionary - http://files.db3nf.com/scripts/ie.htm
O8 - Extra context menu item: &Encyclopedia - http://files.db3nf.com/scripts/ie-e.htm
O8 - Extra context menu item: Compare Prices with &Dealio - C:\Documents and Settings\Havenga\Application Data\Dealio\kb126\res\DealioSearch.html
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000
O8 - Extra context menu item: Easy-WebPrint Add To Print List - res://C:\Program Files\Canon\Easy-WebPrint\Resource.dll/RC_AddToList.html
O8 - Extra context menu item: Easy-WebPrint High Speed Print - res://C:\Program Files\Canon\Easy-WebPrint\Resource.dll/RC_HSPrint.html
O8 - Extra context menu item: Easy-WebPrint Preview - res://C:\Program Files\Canon\Easy-WebPrint\Resource.dll/RC_Preview.html
O8 - Extra context menu item: Easy-WebPrint Print - res://C:\Program Files\Canon\Easy-WebPrint\Resource.dll/RC_Print.html
O9 - Extra button: Researcher - {9455301C-CF6B-11D3-A266-00C04F689C50} - C:\Program Files\Common Files\Microsoft Shared\Encarta Researcher\EROProj.dll
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe (file missing)
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe (file missing)
O9 - Extra button: Dealio - {E908B145-C847-4e85-B315-07E2E70DECF8} - C:\Program Files\Dealio\kb126\Dealio.dll
O9 - Extra 'Tools' menuitem: Dealio - {E908B145-C847-4e85-B315-07E2E70DECF8} - C:\Program Files\Dealio\kb126\Dealio.dll
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O10 - Unknown file in Winsock LSP: c:\windows\system32\iavlsp.dll
O10 - Unknown file in Winsock LSP: c:\windows\system32\iavlsp.dll
O10 - Unknown file in Winsock LSP: c:\windows\system32\iavlsp.dll
O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O17 - HKLM\System\CCS\Services\Tcpip\..\{55A1E29A-4FE1-457C-B254-C879A1D134DC}: NameServer = 196.207.32.83 196.207.32.69
O20 - Winlogon Notify: wvUoOiFy - C:\WINDOWS\SYSTEM32\wvUoOiFy.dll
O22 - SharedTaskScheduler: Browseui preloader - {438755C2-A8BA-11D1-B96B-00A0C90312E1} - C:\WINDOWS\system32\browseui.dll
O22 - SharedTaskScheduler: Component Categories cache daemon - {8C7461EF-2B13-11d2-BE35-3078302C2030} - C:\WINDOWS\system32\browseui.dll
O23 - Service: AVG7 Alert Manager Server (Avg7Alrt) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVG7\avgamsvr.exe
O23 - Service: AVG7 Update Service (Avg7UpdSvc) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVG7\avgupsvc.exe
O23 - Service: DvpApi (dvpapi) - Authentium, Inc. - C:\Program Files\Common Files\Authentium\AntiVirus\dvpapi.exe
O23 - Service: Firebird Server - MAGIX Instance (FirebirdServerMAGIXInstance) - MAGIX® - C:\Program Files\MAGIX\Common\Database\bin\fbserver.exe
O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: iolo FileInfoList Service (ioloFileInfoList) - Unknown owner - C:\Program Files\iolo\common\lib\ioloServiceManager.exe
O23 - Service: iolo Product Update Service (ioloProductUpdate) - Unknown owner - C:\Program Files\iolo\common\lib\ioloServiceManager.exe
O23 - Service: iolo System Service (ioloSystemService) - Unknown owner - C:\Program Files\iolo\common\lib\ioloServiceManager.exe
O23 - Service: Removable Storage Control Service (MYUSSER) - PMYUSSER - C:\Program Files\A.C. Element MyUSBOnly\MYUSSER.EXE
O23 - Service: NMIndexingService - Unknown owner - C:\Program Files\Common Files\Ahead\Lib\NMIndexingService.exe (file missing)
O23 - Service: NMSAccessU - Unknown owner - C:\Program Files\CDBurnerXP\NMSAccessU.exe
O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\system32\nvsvc32.exe
O23 - Service: OneStep Search Service - OneStepSearch.net, Inc. - C:\Program Files\OneStepSearch\onestep.exe
O23 - Service: Cyberlink RichVideo Service(CRVS) (RichVideo) - Unknown owner - C:\Program Files\CyberLink\Shared Files\RichVideo.exe
O23 - Service: Virtual CD v5 Security service (VC5SecS) - H+H Software GmbH - C:\Program Files\HHVcdV5Sys\VC5SecS.exe

--
End of file - 11086 bytes

Please Help Me!!!!!!!

[flashh4]

Howdy Johan and welcome to the forums,

My name is flashh4 and I will be helping you to remove any infection(s) that you may have.

Please observe these rules while we work:
1. If you don't know, stop and ask! Don't keep going on.
2. Please reply to this thread. Do not start a new topic.
3. Please continue to respond until I give you the "All Clear"
(Just because you can't see a problem doesn't mean it isn't there)
4. Please note you'll need to have Administrator priviledges to perform the fixes. (XP accounts are Administrator by default)
5. Please let me know if you are using a computer with multiple accounts, as this can affect the instructions given.

If you can do those things, everything should go smoothly

Please note that all instructions given are customised for this computer only, the tools used may cause damage if used on a computer with different infections.

If you think you have similar problems, please post a log in the HJT forum and wait for help.

Note: I am still in training at Malware Removal, however I will be working under the direct supervision of one of our Malware Experts. Any recommendations will first be approved before being given to you. Because of this, there may be a short delay in getting our responses to you, however be assured that we will be working diligently on your problem.

I will be back as soon as possible with a fix !!
In the mean time can you give me an Uninstall list please !!

1. Open HijackThis.
2. Click on the Open the Misc Tools section button.
3. Look under System tools.
4. Click on the Open Uninstall Manager... button.
5. Click on the Save list... button.
6. It will prompt you to save. Save this log in a convenient location. By default it's named uninstall_list.txt.
7. Notepad will open. Please post this log in your next reply.

Thanks
Chuck

[flashh4]

Howdy Johan,

You are operating your computer with multiple Anti Virus programs running in memory at once:

iolo AntiVirus
AVG7
ClamWin
Authentium AntiVirus

Disable three of your Anti Virus programs.

Anti-virus programs take up an enormous amount of your computer's resources when they are actively scanning your computer. Having two anti-virus programs running at the same time can cause your computer to run very slow, become unstable and even, in rare cases, crash.

If you choose to install more than one antivirus program on your computer, then only one of them should be active in memory at a time.

There are basically two types of these programs:
On-Access and On-Demand

On-Access Scanners
As the name implies, it runs in the background all the time the PC is turned on and running. The main function of an on-access scanner is to monitor activity on your machine.

On-Demand Scanners
As the name implies, are scanners that only run when you ask them to.
Such as:
Online Scans and scanners that run on your machine but are not actively scanning your machine.

Please disable three so they do not conflict.


NEXT

Your copy of HijackThis needs to be in a folder of its own. When HJT fixes anything, it makes backups of the original files in the folder it is in. For this reason it cannot be run from a Zip file or from Temporary folders because the backups will be deleted. Having the backups could be VITAL to restoring your system if something went wrong in the FIX process!

1. Please go to your 'My Documents' folder, right-click and select 'New > Folder' then name the folder 'HJT'.

2. Copy and paste HijackThis.exe to the new folder.

NEXT

Please visit this webpage for instructions for downloading ComboFix at your DESKTOP :
http://www.bleepingcomputer.com/combofix/how-to-use-combofix
Please ensure you read this guide carefully and install the Recovery Console first.

Additional links to download the tool:
http://download.bleepingcomputer.com/sUBs/ComboFix.exe
http://www.forospyware.com/sUBs/ComboFix.exe
http://subs.geekstogo.com/ComboFix.exe

Note: The Windows Recovery Console will allow you to boot up into a special recovery (repair) mode. This allows us to more easily help you should your computer have a problem after an attempted removal of malware. It is a simple procedure that will only take a few moments of your time.

Once installed, you should see a blue screen prompt that says:

The Recovery Console was successfully installed.

Please continue as follows:

• Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix.
• Click Yes to allow ComboFix to continue scanning for malware.
• When the tool is finished, it will produce a report for you.
• Please post the C:\ComboFix.txt along with a new HijackThis log so we may continue cleaning the system.

Please post these in your next reply to this topic:
1. ComboFix.txt
2. New HJT log
3. Uninstall list

Thanks
Chuck

[Shaba]

Due to Lack of Response this topic is now closed.

If you still require help, please open a new thread in the Infected? Virus, malware, adware, ransomware, oh my! forum, include a fresh FRST log, and wait for a new helper.