mattg,
Sorry for the delay. If you still need help, please proceed as follows:
----------------------------------------------------------- Remove log items with HighjackThis. Start HijackThis
Click
Do System Scan Only. When the Scan is complete,
Check the following entries:(Some of these lines may be missing)
O3 - Toolbar: WeatherBug Browser Bar - powered by MyWebSearch - {8EAB99C9-F9EC-4b64-A4BA-D9BCAE8779C2} - C:\Program Files\MyWebSearchWB\bar\1.bin\W6BAR.DLL
O2 - BHO: My Web Search Bar BHO - {8EAB99C1-F9EC-4b64-A4BA-D9BCAE8779C2} - C:\Program Files\MyWebSearchWB\bar\1.bin\W6BAR.DLL
O4 - HKLM\..\Run: [OrderReminder] C:\Program Files\Hewlett-Packard\OrderReminder\OrderReminder\OrderReminder.exe
Make sure Every other window except HJT is closed (No other tabs showing in the bottom tray), and Click
Fix CheckedClick the "X" in the upper right corner of the HiJackThis window to close it.
----------------------------------------------------------Download and Install CCleaner- Download CCleaner from here . Choose the Slim version.
- Double click on ccsetupXXX_slim.exe to start the installation of CCleaner. (XXX is the version number)
- Click OK
- Click Next
- Click I agree
- Click Next
- Click Install
- Once the installation has finished, click Finish
-----------------------------------------------------------Set Options in CCleaner and run Cleaning Scan. Open CCleaner if it's not already running.
( Do not use the
Registry block to clean anything with this program. It is for experts only and it is risky).
- Select Cleaner Settings.
Check Internet Explorer, Windows Explorer, and System so that all items are checked. In the Advanced section, have a check only on Old PreFetch Data. - Click on the Options block on the left. Select Advanced.
Uncheck Only delete files in Windows Temp folders older than 48 hours. - Set Cookie Retention.
Click on the Options block on the left, then choose Cookies.
Under the Cookies to delete pane, highlight any cookies you would like to retain permanently (those companies or sites with which you regularly visit or do business), and click the right arrow > to move them to the Cookies to keep pane. - Run Cleaning Scan. Click on the Cleaner block on the left. Choose the Windows tab.
Click the Run Cleaner button. This process could take a while. When CCleaner shows how much has been removed, cleaning is finished.
-----------------------------------------------------------Retrieve the Installed Programs List from CCleanerOpen CCleaner if it's not already running.
In the Left Pane, click
ToolsVerify that
Uninstall is highlighted in color, or click on it.
In the lower Right, click
Save to Text File.
Pull down the arrow at the top of the Save dialog and choose
Desktop as the location.
You can leave the filename as
install.txtClick
SaveExit CCleaner by clicking on the
X button in the upper right of the CCleaner window.
----------------------------------------------------------------------------------Run MalwareBytes' Anti-MalwarePlease download the
Installer and save to your desktop.
- Double-click mbam-setup.exe and follow the prompts to install the program.
- At the end, be sure a checkmark is placed next to both Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
- If an update is found, it will download and install the latest version.
- Once the program has loaded, select Perform Quick Scan, then click Scan.
- When the scan is complete, click OK, then Show Results to view the results.
- Be sure that everything is checked, and click Remove Selected.
- When completed, a log will open in Notepad. Please save it to a convenient location, and post the contents in your reply.
- The log can also be found here if you need it : Start, All Programs, Malwarebytes' Anti-Malware, Logs
The logs are named by date stamp
Please Post the contents of CCleaner's
install.txt and the Malwarebytes log.
Please don't post them as attachments-just post the logs in their entirety.
askey127