HJT - i must be infected

[Bremang]

Mozilla slows down after being on for 3 minutes, someone inexperienced has been using this computer and i would greatly appreciate help in making sure my computer is clean, im pretty sure it is infected

Logfile of HijackThis v1.99.1
Scan saved at 12:27:00 AM, on 10/23/2007
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Nero 6.6.0.14\InCD\InCDsrv.exe
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\WINDOWS\System32\wltrysvc.exe
C:\WINDOWS\System32\bcmwltry.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\University at Albany\VPN Client\cvpnd.exe
C:\Program Files\Symantec AntiVirus\DefWatch.exe
C:\Program Files\Digidesign\Drivers\MMERefresh.exe
C:\Program Files\ewido anti-spyware 4.0\guard.exe
C:\Program Files\Dell\NICCONFIGSVC\NICCONFIGSVC.exe
C:\Program Files\Linksys\Wireless-N Network Monitor\NICServ.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\MsPMSPSv.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\MXOALDR.EXE
C:\Program Files\Nero 6.6.0.14\InCD\InCD.exe
C:\WINDOWS\system32\WLTRAY.exe
C:\Program Files\Dell\QuickSet\quickset.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\WINDOWS\BCMSMMSG.exe
C:\Program Files\Apoint\Apoint.exe
C:\Program Files\Java\jre1.6.0_02\bin\jusched.exe
C:\Program Files\Roxio\Easy CD Creator 5\DirectCD\DirectCD.exe
C:\Program Files\Apoint\Apntex.exe
C:\Program Files\Linksys\Wireless-N Network Monitor\OdHost.exe
C:\Program Files\BitComet\BitComet.exe
C:\Program Files\Winamp\winamp.exe
C:\WINDOWS\system32\taskmgr.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Program Files\hijackthis\HijackThis.exe

O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 5.0\Reader\ActiveX\AcroIEHelper.ocx
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_02\bin\ssv.dll
O3 - Toolbar: (no name) - {DE9C389F-3316-41A7-809B-AA305ED9D922} - (no file)
O4 - HKLM\..\Run: [NeroFilterCheck] C:\WINDOWS\system32\NeroCheck.exe
O4 - HKLM\..\Run: [MXOBG] C:\WINDOWS\MXOALDR.EXE
O4 - HKLM\..\Run: [ISLP2STA.EXE] ISLP2STA.EXE START
O4 - HKLM\..\Run: [InCD] C:\Program Files\Nero 6.6.0.14\InCD\InCD.exe
O4 - HKLM\..\Run: [Dell Wireless Manager UI] C:\WINDOWS\system32\WLTRAY
O4 - HKLM\..\Run: [Dell QuickSet] C:\Program Files\Dell\QuickSet\quickset.exe
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [BCMSMMSG] BCMSMMSG.exe
O4 - HKLM\..\Run: [Apoint] C:\Program Files\Apoint\Apoint.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.6.0_02\bin\jusched.exe"
O4 - HKLM\..\Run: [AdaptecDirectCD] "C:\Program Files\Roxio\Easy CD Creator 5\DirectCD\DirectCD.exe"
O4 - HKLM\..\Run: [Linksys Wireless-N Notebook Adapter] C:\Program Files\Linksys\Wireless-N Network Monitor\WPC300N.exe
O4 - HKLM\..\Run: [DigidesignMMERefresh] C:\Program Files\Digidesign\Drivers\MMERefresh.exe
O4 - HKCU\..\Run: [NBJ] "C:\Program Files\Nero 6.6.0.14\Nero BackItUp\nbj.exe"
O4 - Startup: Date and Time.lnk = C:\WINDOWS\system32\timedate.cpl
O8 - Extra context menu item: Download with GetRight - C:\Program Files\GetRight\GRdownload.htm
O8 - Extra context menu item: Open with GetRight Browser - C:\Program Files\GetRight\GRbrowse.htm
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_02\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_02\bin\ssv.dll
O9 - Extra button: AIM - {AC9E2541-2814-11d5-BC6D-00B0D0A1DE45} - C:\Program Files\AIM\aim.exe
O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O15 - Trusted Zone: http://toolbar.imageshack.us
O16 - DPF: JSyn Audio - http://www.softsynth.com/jsyn/plugins/a ... ynv142.cab
O16 - DPF: {0EB0E74A-2A76-4AB3-A7FB-9BD8C29F7F75} (CKAVWebScan Object) - http://www.kaspersky.com/kos/eng/partne ... nicode.cab
O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?linkid= ... lcid=0x409
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://update.microsoft.com/windowsupda ... 9670725682
O16 - DPF: {94B82441-A413-4E43-8422-D49930E69764} - http://echat.us.dell.com/Media/VisitorC ... EFlash.CAB
O16 - DPF: {9A9307A0-7DA4-4DAF-B042-5009F29E09E1} (ActiveScan Installer Class) - http://acs.pandasoftware.com/activescan ... asinst.cab
O20 - Winlogon Notify: NavLogon - C:\WINDOWS\system32\NavLogon.dll
O20 - Winlogon Notify: WgaLogon - C:\WINDOWS\SYSTEM32\WgaLogon.dll
O23 - Service: Adobe LM Service - Adobe Systems - C:\Program Files\Common Files\Adobe Systems Shared\Service\Adobelmsvc.exe
O23 - Service: Ati HotKey Poller - ATI Technologies Inc. - C:\WINDOWS\system32\Ati2evxx.exe
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Password Validation (ccPwdSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
O23 - Service: Cisco Systems, Inc. VPN Service (CVPND) - Cisco Systems, Inc. - C:\Program Files\University at Albany\VPN Client\cvpnd.exe
O23 - Service: Symantec AntiVirus Definition Watcher (DefWatch) - Symantec Corporation - C:\Program Files\Symantec AntiVirus\DefWatch.exe
O23 - Service: Digidesign MME Refresh Service (DigiRefresh) - Digidesign, A Division of Avid Technology, Inc. - C:\Program Files\Digidesign\Drivers\MMERefresh.exe
O23 - Service: digiSPTIService - Digidesign, A Division of Avid Technology, Inc. - C:\Program Files\Digidesign\Pro Tools\digiSPTIService.exe
O23 - Service: ewido anti-spyware 4.0 guard - Anti-Malware Development a.s. - C:\Program Files\ewido anti-spyware 4.0\guard.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: InCD Helper (InCDsrv) - Nero AG - C:\Program Files\Nero 6.6.0.14\InCD\InCDsrv.exe
O23 - Service: NICCONFIGSVC - Dell Inc. - C:\Program Files\Dell\NICCONFIGSVC\NICCONFIGSVC.exe
O23 - Service: NICSer_WPC300N - Unknown owner - C:\Program Files\Linksys\Wireless-N Network Monitor\NICServ.exe
O23 - Service: SAVRoam (SavRoam) - symantec - C:\Program Files\Symantec AntiVirus\SavRoam.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: Symantec SPBBCSvc (SPBBCSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
O23 - Service: Symantec AntiVirus - Unknown owner - C:\Program Files\Symantec AntiVirus\Rtvscan.exe (file missing)
O23 - Service: Dell Wireless WLAN Tray Service (wltrysvc) - Unknown owner - C:\WINDOWS\System32\wltrysvc.exe

[Elrond]

I'm Elrond and I'll be glad to help you with your computer problems.

As an introduction, please note that I am not Superhuman, I do not know everything, but what I do know has taken me years to learn. I am happy to pass on this information to you, but please bear in mind that I am also fallible.

Please only use this topic for your replies on this problem. Do not start another thread.
Please note that the fixes we will use are specific to your problems on this computer and should only be used for this problem on this computer.
These things need to be properly researched and a complete fix for many malware problems can take some time and be spread over a number of posts, so please be patient and try to see it through to the end.

Before we start: Please be aware that removing Malware is a hazardous undertaking. I will take care not to knowingly suggest courses of action that might damage your computer. However it is impossible for me to foresee all interactions that may happen between the software on your computer and those we'll use to clear you of infection, and I cannot guarantee the safety of your system. It is possible that we might encounter situations where the only recourse is to re-format and re-install your operating system, or to necessitate you taking your computer to a repair shop.

In light of this it would be wise for you to back up any files and folders that you don't want to lose before we start.

Please observe these rules while we work:

• Perform all actions in the order given.
• If you don't know, stop and ask! Don't keep going on.
• Please reply to this thread. Do not start a new topic.
• Stick with it till you're given the all clear.
• REMEMBER, ABSENCE OF SYMPTOMS DOES NOT MEAN THE INFECTION IS ALL GONE.

If you can do these things, everything should go smoothly.

• Please note that you should have Administrator rights to perform the fixes. (XP accounts are Administrator by default) Also note that multiple identity PC’s (family PC’s) present a different problem; please tell me if your PC has more than one individual’s setting, but continue with the fix.Please let me know if you are using a computer with multiple accounts, as this can affect the instructions given.

It may be helpful to you to print out or take a copy of any instructions given, as sometimes it is necessary to go offline and you will lose access to them.

Please note that I will be off line for about 26 hours (sundown Friday until nightfall Saturday my local time) every week.




Your HijackThis log looks clean.

However there are some work to do and we will look deeper.


You are using an older vulnerable version of Adobe Acrobat Reader. Please go here to download Adobe Acrobat Reader 8...
http://www.adobe.com/uk/products/reader/
When you have finished installing the Acrobat Reader, please go to Add/Remove Programs and verify that there are no versions listed other than Acrobat Reader 8. If you find older versions, remove them.
When finished, reboot your computer.


Update Java Runtime:

You are using an old version of Java. Sun's Java is sometimes updated in order to eliminate the exploitation of vulnerabilities in an existing version. For this reason, it's extremely important that you keep the program up to date, and also remove the older more vulnerable versions from your system. The most current version of Sun Java is: Java Runtime Environment Version 6 Update 3.

• Go to http://java.sun.com/javase/downloads/index.jsp
• Click on the link named Java Runtime Environment (JRE) 6 Update 3
• Click on the radio button to Accept License Agreement
• Click on Windows Offline Installation, Multi-language and save the downloaded file to your hard disk
• Go to Start => Control Panel => Add or Remove Programs
• Uninstall all old versions of Java (Java 2 Runtime Environment, JRE or JSE)
• Reboot your computer
• Delete the folder C:\Program Files\Java if present
• Install the new version by running the newly-downloaded file, and follow the on-screen instructions.
• Reboot your computer

Adobe 8 is a large program and if you prefer a smaller program you can get Foxit 2.0 instead from http://www.foxitsoftware.com/pdf/rd_intro.php


Open HijackThis and click "Do a System Scan Only" or "Scan". Put a check mark by the items that are listed below.
O3 - Toolbar: (no name) - {DE9C389F-3316-41A7-809B-AA305ED9D922} - (no file)
O15 - Trusted Zone: http://toolbar.imageshack.us

Close all open windows except HijackThis and then click the "Fix checked" button.

There is a security problem with the older Kaspersky online scanner and therefore we will need to remove it before running the latest version of the program.

1. Click Start>Run type in appwiz.cpl and hit Enter.
2. Select Kaspersky Online Scanner if you find it.
3. Click on the "Add/Remove" button.
4. If it asks if you really want to remove the program please click Yes
5. If it gives you more than one option about what to do please chose Remove
6. Once the program/s are uninstalled, click on the "OK" button.
7. Reboot the computer.

Go here to run an online scannner from Kaspersky.

• Click on "Kaspersky Online Scanner"
• A new smaller window will pop up. Press on "Accept". After reading the contents.
• Now Kaspersky will update the anti-virus database. Let it run.
• Click on "Next">"Scan Settings", and make sure the database is set to "extended". And check both the scan options. Then click OK.
• Then click on "My Computer", and the scan will start.
• Once finished, save the log as "KAV.txt" to the desktop.

Have you set the time/date applet to run at startup?


Please run a new HijackThis scan and post the log in this topic together with the log from Kaspersky and the answer to my question.

[askey127]

This topic is now closed.

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