Steve, Thanks for your continued help. I hope this log leads you to something that will help to solve the problems. I do see within this log several HiJack and Infection messages. While I'm sure those are bad, I'm glad this program can help us (you) pinpoint these problems. Thanks again for your help, I really appreciate it.
The Log:
"Silent Runners.vbs", revision 38.1,
http://www.silentrunners.org/
Operating System: Windows XP
Output limited to non-default values, except where indicated by "{++}"
Startup items buried in registry:
---------------------------------
HKCU\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\ {++}
"Spyware Doctor" = ""C:\Program Files\Spy Doctor\Spyware Doctor\swdoctor.exe" /Q" ["PCTools"]
HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\ {++}
"NvCplDaemon" = "RUNDLL32.EXE C:\WINDOWS\System32\NvCpl.dll,NvStartup" [MS]
"TkBellExe" = ""C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot" ["RealNetworks, Inc."]
HKLM\Software\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\
{02478D38-C3F9-4efb-9B51-7695ECA05670}\(Default) = "Yahoo! Companion BHO" [from CLSID]
-> {CLSID}\InProcServer32\(Default) = "C:\Program Files\Yahoo!\Companion\Installs\cpn0\ycomp5_6_0_0.dll" ["Yahoo! Inc."]
HKLM\Software\Microsoft\Windows\CurrentVersion\Shell Extensions\Approved\
"{42071714-76d4-11d1-8b24-00a0c9068ff3}" = "Display Panning CPL Extension"
-> {CLSID}\InProcServer32\(Default) = "deskpan.dll" [file not found]
"{88895560-9AA2-1069-930E-00AA0030EBC8}" = "HyperTerminal Icon Ext"
-> {CLSID}\InProcServer32\(Default) = "C:\WINDOWS\System32\hticons.dll" ["Hilgraeve, Inc."]
"{DEE12703-6333-4D4E-8F34-738C4DCC2E04}" = "RecordNow! SendToExt"
-> {CLSID}\InProcServer32\(Default) = "c:\Program Files\RecordNow!\shlext.dll" ["Sonic Solutions"]
"{F0CB00CD-5A07-4D91-97F5-A8C92CDA93E4}" = "Shell Extensions for RealOne Player"
-> {CLSID}\InProcServer32\(Default) = "C:\Program Files\Real\RealOne Player\rpshellext.dll" ["RealNetworks"]
"{00020D75-0000-0000-C000-000000000046}" = "Microsoft Office Outlook Desktop Icon Handler"
-> {CLSID}\InProcServer32\(Default) = "C:\PROGRA~1\MICROS~4\OFFICE11\MLSHEXT.DLL" [MS]
"{0006F045-0000-0000-C000-000000000046}" = "Microsoft Office Outlook Custom Icon Handler"
-> {CLSID}\InProcServer32\(Default) = "C:\PROGRA~1\MICROS~4\OFFICE11\OLKFSTUB.DLL" [MS]
"{42042206-2D85-11D3-8CFF-005004838597}" = "Microsoft Office HTML Icon Handler"
-> {CLSID}\InProcServer32\(Default) = "C:\Program Files\Microsoft Office\OFFICE11\msohev.dll" [MS]
"{7F67036B-66F1-411A-AD85-759FB9C5B0DB}" = "SampleView"
-> {CLSID}\InProcServer32\(Default) = "C:\WINDOWS\System32\ShellvRTF.dll" ["XSS"]
"{1CDB2949-8F65-4355-8456-263E7C208A5D}" = "Desktop Explorer"
-> {CLSID}\InProcServer32\(Default) = "C:\WINDOWS\System32\nvshell.dll" ["NVIDIA Corporation"]
"{1E9B04FB-F9E5-4718-997B-B8DA88302A47}" = "Desktop Explorer Menu"
-> {CLSID}\InProcServer32\(Default) = "C:\WINDOWS\System32\nvshell.dll" ["NVIDIA Corporation"]
"{1E9B04FB-F9E5-4718-997B-B8DA88302A48}" = "nView Desktop Context Menu"
-> {CLSID}\InProcServer32\(Default) = "C:\WINDOWS\System32\nvshell.dll" ["NVIDIA Corporation"]
"{5464D816-CF16-4784-B9F3-75C0DB52B499}" = "Yahoo! Mail"
-> {CLSID}\InProcServer32\(Default) = "C:\Program Files\Yahoo!\Common\ymmapi.dll" ["Yahoo! Inc."]
"{81559C35-8464-49F7-BB0E-07A383BEF910}" = "SpywareGuard"
-> {CLSID}\InProcServer32\(Default) = "C:\Program Files\SpywareGuard\spywareguard.dll" [null data]
"{1CE2AA40-1317-11D3-9922-00104B0AD431}" = "CA_AntiVirus"
-> {CLSID}\InProcServer32\(Default) = "C:\WINDOWS\avshlext.dll" ["Computer Associates International, Inc."]
"{640167b4-59b0-47a6-b335-a6b3c0695aea}" = "Portable Media Devices"
-> {CLSID}\InProcServer32\(Default) = "C:\WINDOWS\System32\Audiodev.dll" [MS]
"{cc86590a-b60a-48e6-996b-41d25ed39a1e}" = "Portable Media Devices Menu"
-> {CLSID}\InProcServer32\(Default) = "C:\WINDOWS\System32\Audiodev.dll" [MS]
"{596AB062-B4D2-4215-9F74-E9109B0A8153}" = "Previous Versions Property Page"
-> {CLSID}\InProcServer32\(Default) = "C:\WINDOWS\System32\twext.dll" [file not found]
"{9DB7A13C-F208-4981-8353-73CC61AE2783}" = "Previous Versions"
-> {CLSID}\InProcServer32\(Default) = "C:\WINDOWS\System32\twext.dll" [file not found]
HKLM\Software\Microsoft\Windows\CurrentVersion\Explorer\ShellExecuteHooks\
INFECTION WARNING! "{81559C35-8464-49F7-BB0E-07A383BEF910}" = "SpywareGuard"
-> {CLSID}\InProcServer32\(Default) = "C:\Program Files\SpywareGuard\spywareguard.dll" [null data]
HKLM\Software\Classes\PROTOCOLS\Filter\
INFECTION WARNING! text/xml\CLSID = "{807553E5-5146-11D5-A672-00B0D022E945}"
-> {CLSID}\InProcServer32\(Default) = "C:\Program Files\Common Files\Microsoft Shared\OFFICE11\MSOXMLMF.DLL" [MS]
Group Policies [Description]:
-----------------------------
HKCU\Software\Microsoft\Windows\CurrentVersion\Policies\Explorer\
HIJACK WARNING! "NoBandCustomize"=dword:00000001
[disables toolbar status changes in Internet Explorer|View|Toolbars]
Active Desktop and Wallpaper:
-----------------------------
Active Desktop is disabled at this entry:
HKCU\Software\Microsoft\Windows\CurrentVersion\Explorer\ShellState
HKCU\Control Panel\Desktop\
"Wallpaper" = "C:\Documents and Settings\Owner\Local Settings\Application Data\Microsoft\Wallpaper1.bmp"
Enabled Screen Saver:
---------------------
HKCU\Control Panel\Desktop\
"SCRNSAVE.EXE" = "C:\WINDOWS\System32\ssmypics.scr" [MS]
Autostart via AUTORUN.INF on local fixed drives:
------------------------------------------------
D:\
INFECTION WARNING! D:\AUTORUN.INF -> "OPEN=Info.exe folder.htt 480 480" ["XSS"]
Startup items in "Owner" & "All Users" startup folders:
-------------------------------------------------------
C:\Documents and Settings\Owner\Start Menu\Programs\Startup
"SpywareGuard" -> shortcut to: "C:\Program Files\Spywareguard\sgmain.exe" [null data]
C:\Documents and Settings\All Users\Start Menu\Programs\Startup
"HP Digital Imaging Monitor" -> shortcut to: "C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe" ["Hewlett-Packard Co."]
"SBC Self Support Tool" -> shortcut to: "C:\Program Files\SBC Self Support Tool\bin\matcli.exe -boot" ["Motive Communications, Inc."]
Enabled Scheduled Tasks:
------------------------
"Easy Internet Sign-up" -> launches: "C:\Program Files\Easy Internet signup\HPSdpApp.exe /remind" ["Hewlett-Packard"]
"HP Usg Daily" -> launches: "C:\Program Files\HP\{D946675D-1D6C-4dc8-9E0D-B4B8EAA30EAA}\pexpress\hphped05.exe" [empty string]
Winsock2 Service Provider DLLs:
-------------------------------
Namespace Service Providers
HKLM\System\CurrentControlSet\Services\Winsock2\Parameters\NameSpace_Catalog5\Catalog_Entries\ {++}
000000000001\LibraryPath = "%SystemRoot%\System32\mswsock.dll" [MS]
000000000002\LibraryPath = "%SystemRoot%\System32\winrnr.dll" [MS]
000000000003\LibraryPath = "%SystemRoot%\System32\mswsock.dll" [MS]
Transport Service Providers
HKLM\System\CurrentControlSet\Services\Winsock2\Parameters\Protocol_Catalog9\Catalog_Entries\ {++}
0000000000##\PackedCatalogItem (contains) DLL [Company Name], (at) ## range:
C:\WINDOWS\System32\VetRedir.dll ["Computer Associates International, Inc."], 01, 07
%SystemRoot%\system32\mswsock.dll [MS], 02 - 04, 08 - 15
%SystemRoot%\system32\rsvpsp.dll [MS], 05 - 06
Toolbars, Explorer Bars, Extensions:
------------------------------------
Toolbars
HKCU\Software\Microsoft\Internet Explorer\Toolbar\ShellBrowser\
"{B2847E28-5D7D-4DEB-8B67-05D28BCF79F5}" = "HP View" [from CLSID]
-> {CLSID}\InProcServer32\(Default) = "c:\Program Files\HP\Digital Imaging\bin\hpdtlk02.dll" ["Hewlett-Packard Company"]
HKCU\Software\Microsoft\Internet Explorer\Toolbar\WebBrowser\
"{B2847E28-5D7D-4DEB-8B67-05D28BCF79F5}" = "HP View" [from CLSID]
-> {CLSID}\InProcServer32\(Default) = "c:\Program Files\HP\Digital Imaging\bin\hpdtlk02.dll" ["Hewlett-Packard Company"]
"{EF99BD32-C1FB-11D2-892F-0090271D4F88}" = "Yahoo! Companion" [from CLSID]
-> {CLSID}\InProcServer32\(Default) = "C:\Program Files\Yahoo!\Companion\Installs\cpn0\ycomp5_6_0_0.dll" ["Yahoo! Inc."]
HKLM\Software\Microsoft\Internet Explorer\Toolbar\
"{EF99BD32-C1FB-11D2-892F-0090271D4F88}" = "Yahoo! Companion" [from CLSID]
-> {CLSID}\InProcServer32\(Default) = "C:\Program Files\Yahoo!\Companion\Installs\cpn0\ycomp5_6_0_0.dll" ["Yahoo! Inc."]
Explorer Bars
HKCU\Software\Microsoft\Internet Explorer\Explorer Bars\
{4528BBE0-4E08-11D5-AD55-00010333D0AD}\ = "&Yahoo! Messenger" [from CLSID]
-> {CLSID}\InProcServer32\(Default) = "C:\Program Files\Yahoo!\Messenger\yhexbmes.dll" ["Yahoo! Inc."]
HKLM\Software\Microsoft\Internet Explorer\Explorer Bars\
{4528BBE0-4E08-11D5-AD55-00010333D0AD}\ = "&Yahoo! Messenger" [from CLSID]
-> {CLSID}\InProcServer32\(Default) = "C:\Program Files\Yahoo!\Messenger\yhexbmes.dll" ["Yahoo! Inc."]
{8F4902B6-6C04-4ADE-8052-AA58578A21BD}\ = "hp view" [from CLSID]
-> {CLSID}\InProcServer32\(Default) = "C:\WINDOWS\System32\Shdocvw.dll" [MS]
Dormant Explorer Bars in "View, Explorer Bar" menu
HKLM\Software\Classes\CLSID\{B2847E28-5D7D-4DEB-8B67-05D28BCF79F5}\ = "HP View"
Implemented Categories\{00021494-0000-0000-C000-000000000046}\ [horizontal bar]
InProcServer32\(Default) = "c:\Program Files\HP\Digital Imaging\bin\hpdtlk02.dll" ["Hewlett-Packard Company"]
HKLM\Software\Classes\CLSID\{FF059E31-CC5A-4E2E-BF3B-96E929D65503}\ = "&Research"
Implemented Categories\{00021493-0000-0000-C000-000000000046}\ [vertical bar]
InProcServer32\(Default) = "C:\PROGRA~1\MICROS~4\OFFICE11\REFIEBAR.DLL" [MS]
Extensions (Tools menu items, main toolbar menu buttons)
HKLM\Software\Microsoft\Internet Explorer\Extensions\
{2D663D1A-8670-49D9-A1A5-4C56B4E14E84}\
"ButtonText" = "Spyware Doctor"
"CLSIDExtension" = "{A1EDC4A1-940F-48E0-8DFD-E38F1D501021}"
-> {CLSID}\InProcServer32\(Default) = "C:\PROGRA~1\SPYDOC~1\SPYWAR~1\tools\iesdpb.dll" ["GuideWorks Pty. Ltd."]
Miscellaneous IE Hijack Points
------------------------------
C:\WINDOWS\INF\IERESET.INF (used to "Reset Web Settings")
Added lines (compared with English-language version):
[Strings]: START_PAGE_URL=http://www.microsoft.com/isapi/redir.dll?prd=ie&pver=6&ar=msnhome
Missing lines (compared with English-language version):
[Strings]: 1 line
Running Services (Display Name, Service Name, Path {Service DLL}):
------------------------------------------------------------------
CAISafe, CAISafe, "C:\Program Files\CA\eTrust EZ Armor\eTrust EZ Antivirus\ISafe.exe" ["Computer Associates International, Inc."]
NVIDIA Display Driver Service, NVSvc, "C:\WINDOWS\System32\nvsvc32.exe" ["NVIDIA Corporation"]
TrueVector Internet Monitor, vsmon, "C:\WINDOWS\system32\ZoneLabs\vsmon.exe -service" ["Zone Labs Inc."]
VET Message Service, VETMSGNT, "C:\Program Files\CA\eTrust EZ Armor\eTrust EZ Antivirus\VetMsg.exe" ["Computer Associates International, Inc."]
Windows User Mode Driver Framework, UMWdf, "C:\WINDOWS\System32\wdfmgr.exe" [MS]
----------
This report excludes default entries except where indicated.
To see *everywhere* the script checks and *everything* it finds,
launch it from a command prompt or a shortcut with the -all parameter.
----------