So she called Norton for help and was referred to the company's technical support division. The fee for removing Antispyware 2010 was $100. A frustrated Vlastelica vented: "You totally missed the virus and now you're going to charge us $100 to fix it?""
http://www.reuters.com/article/idUSTRE62N29T20100324?feedType=nl&feedName=ustopnewsevening
With companies like Norton charging fee's to remove something they missed in the first place, it's no wonder we, and other help sites, are so overloaded...