Welcome to MalwareRemoval.com,
What if we told you that you could get malware removal help from experts, and that it was 100% free? MalwareRemoval.com provides free support for people with infected computers. Our help, and the tools we use are always 100% free. No hidden catch. We simply enjoy helping others. You enjoy a clean, safe computer.

Malware Removal Instructions

corrupt system files

Troubleshooting issues with software, including all version of Windows.

corrupt system files

Unread postby misssheila » May 11th, 2013, 7:36 pm

:cry:

Hello. I was using my Norton Utilites and ran a scan, at the end of scan it said I needed to repair system. I ran their repair program and it said it could not fix. I then tried to restore, but it didnt help. I then tried sfc and it said it could not replace corrupt files. I am using Vista home basic, norton 360, norton utilities. When I try restart my computer it hangs before the windows screen, so I tried to start in safe mode and it goes back and still hangs. If I let it sit long enough it finishes loading. I am at my witts end here. Any help will be greatly appreciated.

Many Thanks,
Sheila

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

DDS (Ver_2012-11-20.01) - NTFS_x86
Internet Explorer: 9.0.8112.16476
Run by Sheila at 19:16:22 on 2013-05-11
Microsoft® Windows Vista™ Home Basic 6.0.6002.2.1252.2.1033.18.2813.1560 [GMT -4:00]
.
AV: Norton 360 *Enabled/Updated* {63DF5164-9100-186D-2187-8DC619EFD8BF}
SP: Windows Defender *Disabled/Outdated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
SP: Norton 360 *Enabled/Updated* {D8BEB080-B73A-17E3-1B37-B6B462689202}
FW: Norton 360 *Enabled* {5BE4D041-DB6F-1935-0AD8-24F3E73C9FC4}
.
============== Running Processes ================
.
C:\Windows\system32\wininit.exe
C:\Windows\system32\lsm.exe
C:\Windows\system32\SLsvc.exe
C:\Windows\System32\spoolsv.exe
C:\Program Files\Norton 360\Engine\20.3.1.22\ccSvcHst.exe
C:\Windows\system32\taskeng.exe
C:\Windows\system32\Dwm.exe
C:\Windows\system32\taskeng.exe
C:\Program Files\Norton 360\Engine\20.3.1.22\ccSvcHst.exe
C:\Program Files\Windows Media Player\wmpnscfg.exe
C:\Windows\System32\alg.exe
C:\Program Files\Windows Media Player\wmpnetwk.exe
C:\Windows\system32\DllHost.exe
C:\Program Files\Windows Mail\WinMail.exe
C:\Windows\system32\vssvc.exe
C:\Windows\explorer.exe
C:\Windows\system32\Macromed\Flash\FlashUtil32_11_7_700_169_ActiveX.exe
C:\Windows\system32\conime.exe
C:\Windows\system32\wbem\wmiprvse.exe
C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Windows\system32\svchost.exe -k rpcss
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
C:\Windows\system32\svchost.exe -k netsvcs
C:\Windows\system32\svchost.exe -k GPSvcGroup
C:\Windows\system32\svchost.exe -k LocalService
C:\Windows\system32\svchost.exe -k NetworkService
C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork
C:\Windows\system32\svchost.exe -k hpdevmgmt
C:\Windows\System32\svchost.exe -k HPZ12
C:\Windows\System32\svchost.exe -k HPZ12
C:\Windows\system32\svchost.exe -k NetworkServiceNetworkRestricted
C:\Windows\system32\svchost.exe -k LocalServiceAndNoImpersonation
C:\Windows\System32\svchost.exe -k swprv
.
============== Pseudo HJT Report ===============
.
uStart Page = hxxp://www.google.ca/
uSearch Bar = hxxp://www.google.com/ie
uSearch Page = hxxp://www.google.com
uDefault_Page_URL = hxxp://homepage.emachines.com/rdr.aspx?

b=ACEW&l=1009&s=2&o=vb32&d=0612&m=e625
mStart Page = hxxp://searchou.com/?affil=7&uid=74f74a ... 235aece858
mDefault_Page_URL = hxxp://homepage.emachines.com/rdr.aspx?

b=ACEW&l=1009&s=2&o=vb32&d=0612&m=e625
uSearchURL,(Default) = hxxp://www.google.com/search/?q=%s
BHO: Adobe PDF Link Helper: {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - c:\program files\common

files\adobe\acrobat\activex\AcroIEHelperShim.dll
BHO: Norton Identity Protection: {602ADB0E-4AFF-4217-8AA1-95DAC4DFA408} - c:\program

files\norton 360\engine\20.3.1.22\coieplg.dll
BHO: Norton Vulnerability Protection: {6D53EC84-6AAE-4787-AEEE-F4628F01010C} - c:\program

files\norton 360\engine\20.3.1.22\ips\ipsbho.dll
BHO: Google Toolbar Helper: {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program

files\google\google toolbar\GoogleToolbar_32.dll
BHO: ChromeFrame BHO: {ECB3C477-1A0A-44BD-BB57-78F9EFE34FA7} - c:\program

files\google\chrome\application\27.0.1453.81\npchrome_frame.dll
BHO: HP Smart BHO Class: {FFFFFFFF-CF4E-4F2B-BDC2-0E72E116A856} - c:\program files\hp\digital

imaging\smart web printing\hpswp_BHO.dll
TB: Google Toolbar: {2318C2B1-4965-11D4-9B18-009027A5CD4F} - c:\program files\google\google

toolbar\GoogleToolbar_32.dll
TB: Norton Toolbar: {7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} - c:\program files\norton 360

\engine\20.3.1.22\coieplg.dll
TB: Google Toolbar: {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\google

toolbar\GoogleToolbar_32.dll
TB: Norton Toolbar: {7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} - c:\program files\norton 360

\engine\20.3.1.22\coieplg.dll
mRun: [hpqSRMon] <no file>
mPolicies-Explorer: BindDirectlyToPropertySetStorage = dword:0
mPolicies-System: EnableUIADesktopToggle = dword:0
IE: E&xport to Microsoft Excel - c:\progra~1\micros~2\office12\EXCEL.EXE/3000
IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} -

c:\program files\microsoft office\office12\ONBttnIE.dll
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503}
IE: {DDE87865-83C5-48c4-8357-2F5B1AA84522} - {DDE87865-83C5-48c4-8357-2F5B1AA84522} -

c:\program files\hp\digital imaging\smart web printing\hpswp_BHO.dll
DPF: {166B1BCA-3F9C-11CF-8075-444553540000} -

hxxp://download.macromedia.com/pub/shoc ... tor/sw.cab
TCP: NameServer = 24.226.1.93 24.226.10.193
TCP: Interfaces\{08572514-C3F2-451C-A17B-5D81751EFB8A} : DHCPNameServer = 24.226.1.93

24.226.10.193
Handler: gcf - {9875BFAF-B04D-445E-8A69-BE36838CDE3E} - c:\program

files\google\chrome\application\27.0.1453.81\npchrome_frame.dll
AppInit_DLLs= c:\progra~1\google\google~1\GOEC62~1.DLL
LSA: Security Packages = kerberos msv1_0 schannel wdigest tspkg
mASetup: {8A69D345-D564-463c-AFF1-A69D9E530F96} - "c:\program

files\google\chrome\application\27.0.1453.81\installer\chrmstp.exe" --configure-user-settings

--verbose-logging --system-level --multi-install --chrome
.
============= SERVICES / DRIVERS ===============
.
R0 SymDS;Symantec Data Store;c:\windows\system32\drivers\n360\1403010.016\symds.sys [2013-4-15

367704]
R0 SymEFA;Symantec Extended File Attributes;c:\windows\system32\drivers\n360\1403010.016

\symefa.sys [2013-4-15 934488]
R1 BHDrvx86;BHDrvx86;c:\programdata\norton\{0c55c096-0f1d-4f28-aaa2-85ef591126e7}

\n360_20.2.1.22\definitions\bashdefs\20130502.001\BHDrvx86.sys [2013-5-7 1000024]
R1 ccSet_N360;Norton 360 Settings Manager;c:\windows\system32\drivers\n360\1403010.016

\ccsetx86.sys [2013-4-15 134304]
R1 IDSVix86;IDSVix86;c:\programdata\norton\{0c55c096-0f1d-4f28-aaa2-85ef591126e7}

\n360_20.2.1.22\definitions\ipsdefs\20130510.001\IDSvix86.sys [2013-5-11 386720]
R1 SymIRON;Symantec Iron Driver;c:\windows\system32\drivers\n360\1403010.016\ironx86.sys [2013

-4-15 175264]
R1 SYMTDIv;Symantec Vista Network Dispatch Driver;c:\windows\system32\drivers\n360\1403010.016

\symtdiv.sys [2013-4-15 350368]
R2 FontCache;Windows Font Cache Service;c:\windows\system32\svchost.exe -k

LocalServiceAndNoImpersonation [2008-1-20 21504]
R2 N360;Norton 360;c:\program files\norton 360\engine\20.3.1.22\ccsvchst.exe [2013-4-15 144520]
R2 regi;regi;c:\windows\system32\drivers\regi.sys [2007-4-17 11032]
R3 EraserUtilRebootDrv;EraserUtilRebootDrv;c:\program files\common files\symantec

shared\eengine\EraserUtilRebootDrv.sys [2013-4-12 106656]
R3 L1C;NDIS Miniport Driver for Atheros AR8131/AR8132 PCI-E Ethernet

Controller;c:\windows\system32\drivers\L1C60x86.sys [2009-3-13 49664]
S2 clr_optimization_v4.0.30319_32;Microsoft .NET Framework NGEN

v4.0.30319_X86;c:\windows\microsoft.net\framework\v4.0.30319\mscorsvw.exe [2010-3-18 130384]
S3 WPFFontCache_v0400;Windows Presentation Foundation Font Cache

4.0.0.0;c:\windows\microsoft.net\framework\v4.0.30319\wpf\WPFFontCache_v0400.exe [2010-3-18

753504]
S4 DiskDoctorService;Norton Disk Doctor Service;c:\program files\symantec\norton utilities 16

\tools\disk doctor\DiskDoctorSrv.exe [2013-2-2 1147424]
S4 ePowerSvc;Acer ePower Service;c:\program files\emachines\emachines power

management\ePowerSvc.exe [2009-3-13 653856]
S4 GoogleDesktopManager-092308-165331;Google Desktop Manager 5.8.809.23506;c:\program

files\google\google desktop search\GoogleDesktop.exe [2009-3-13 30192]
S4 NTIBackupSvc;NTI Backup Now 5 Backup Service;c:\program files\newtech infosystems\nti backup

now 5\BackupSvc.exe [2008-9-23 50424]
S4 NTISchedulerSvc;NTI Backup Now 5 Scheduler Service;c:\program files\newtech infosystems\nti

backup now 5\SchedulerSvc.exe [2008-9-23 144632]
S4 NU16StartManagerSvc;Norton Utilities 16 Start Manager Service;c:\program

files\symantec\norton utilities 16\smonitor\StartManSvc.exe [2013-2-2 792608]
S4 SpeedDiskService;Norton SpeedDisk Service;c:\program files\symantec\norton utilities 16

\tools\speeddisk\SpeedDiskSrv.exe [2013-2-2 1160224]
.
=============== Created Last 30 ================
.
2013-05-11 06:30:35 -------- d-----w- c:\windows\system32\N360_BACKUP
2013-05-04 02:09:52 71048 ----a-w- c:\windows\system32\FlashPlayerCPLApp.cpl
2013-05-04 02:09:52 691592 ----a-w- c:\windows\system32\FlashPlayerApp.exe
2013-05-01 22:05:16 -------- d-----w- c:\windows\system32\Adobe
2013-04-16 00:54:02 350368 ----a-w- c:\windows\system32\drivers\n360\1403010.016

\symtdiv.sys
2013-04-16 00:54:02 338592 ----a-w- c:\windows\system32\drivers\n360\1403010.016

\symnets.sys
2013-04-16 00:54:02 21400 ----a-r- c:\windows\system32\drivers\n360\1403010.016

\symelam.sys
2013-04-16 00:54:01 934488 ----a-w- c:\windows\system32\drivers\n360\1403010.016

\symefa.sys
2013-04-16 00:54:01 367704 ----a-w- c:\windows\system32\drivers\n360\1403010.016

\symds.sys
2013-04-16 00:54:01 32344 ----a-w- c:\windows\system32\drivers\n360\1403010.016

\srtspx.sys
2013-04-16 00:54:00 602712 ----a-w- c:\windows\system32\drivers\n360\1403010.016

\srtsp.sys
2013-04-16 00:54:00 175264 ----a-w- c:\windows\system32\drivers\n360\1403010.016

\ironx86.sys
2013-04-16 00:54:00 134304 ----a-w- c:\windows\system32\drivers\n360\1403010.016

\ccsetx86.sys
2013-04-16 00:53:04 14818 ----a-w- c:\windows\system32\drivers\n360\1403010.016

\symvtcer.dat
2013-04-16 00:53:04 -------- d-----w- c:\windows\system32\drivers\n360

\1403010.016
.
==================== Find3M ====================
.
2013-03-11 13:25:50 3603816 ----a-w- c:\windows\system32\ntkrnlpa.exe
2013-03-11 13:25:50 3551080 ----a-w- c:\windows\system32\ntoskrnl.exe
2013-03-09 03:45:04 49152 ----a-w- c:\windows\system32\csrsrv.dll
2013-03-09 01:28:08 64000 ----a-w- c:\windows\system32\smss.exe
2013-03-08 03:53:50 376320 ----a-w- c:\windows\system32\winsrv.dll
2013-03-08 03:52:22 2067968 ----a-w- c:\windows\system32\mstscax.dll
2013-03-05 01:40:56 2049024 ----a-w- c:\windows\system32\win32k.sys
2013-03-03 19:07:52 1082232 ----a-w- c:\windows\system32\drivers\ntfs.sys
2013-02-22 03:46:00 1800704 ----a-w- c:\windows\system32\jscript9.dll
2013-02-22 03:38:00 1129472 ----a-w- c:\windows\system32\wininet.dll
2013-02-22 03:37:50 1427968 ----a-w- c:\windows\system32\inetcpl.cpl
2013-02-22 03:34:17 142848 ----a-w- c:\windows\system32\ieUnatt.exe
2013-02-22 03:34:03 420864 ----a-w- c:\windows\system32\vbscript.dll
2013-02-22 03:31:46 2382848 ----a-w- c:\windows\system32\mshtml.tlb
2013-02-12 01:57:27 15872 ----a-w- c:\windows\system32\drivers\usb8023.sys
.
============= FINISH: 19:18:10.76 ===============


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

.
UNLESS SPECIFICALLY INSTRUCTED, DO NOT POST THIS LOG.
IF REQUESTED, ZIP IT UP & ATTACH IT
.
DDS (Ver_2012-11-20.01)
.
Microsoft® Windows Vista™ Home Basic
Boot Device: \Device\HarddiskVolume2
Install Date: 19/06/2012 2:51:21 AM
System Uptime: 11/05/2013 2:21:37 AM (17 hours ago)
.
Motherboard: eMachines | | HM50-YK
Processor: AMD Athlon(tm) Processor TF-20 | Socket M2/S1G1 | 1600/200mhz
.
==== Disk Partitions =========================
.
C: is FIXED (NTFS) - 136 GiB total, 79.582 GiB free.
D: is CDROM ()
.
==== Disabled Device Manager Items =============
.
==== System Restore Points ===================
.
RP462: 10/05/2013 8:19:21 PM - May1013
RP463: 10/05/2013 11:51:47 PM - Restore Operation
RP465: 11/05/2013 3:49:43 AM - Created by Norton Utilities
RP467: 11/05/2013 10:00:47 AM - Created by Norton Utilities
.
==== Installed Programs ======================
.
Update for Microsoft Office 2007 (KB2508958)
32 Bit HP CIO Components Installer
Adobe Digital Editions 2.0
Adobe Flash Player 11 ActiveX
Adobe Flash Player 11 Plugin
Adobe Reader X (10.1.6)
Adobe Shockwave Player 12.0
Apple Application Support
Apple Mobile Device Support
Apple Software Update
Atheros Communications Inc.(R) AR81Family Gigabit/Fast Ethernet Driver
ATI Catalyst Install Manager
Bonjour
BufferChm
Catalyst Control Center Core Implementation
Catalyst Control Center Graphics Full Existing
Catalyst Control Center Graphics Full New
Catalyst Control Center Graphics Light
Catalyst Control Center Graphics Previews Vista
Catalyst Control Center InstallProxy
Catalyst Control Center Localization Chinese Standard
Catalyst Control Center Localization Chinese Traditional
Catalyst Control Center Localization Czech
Catalyst Control Center Localization Danish
Catalyst Control Center Localization Dutch
Catalyst Control Center Localization Finnish
Catalyst Control Center Localization French
Catalyst Control Center Localization German
Catalyst Control Center Localization Greek
Catalyst Control Center Localization Hungarian
Catalyst Control Center Localization Italian
Catalyst Control Center Localization Japanese
Catalyst Control Center Localization Korean
Catalyst Control Center Localization Norwegian
Catalyst Control Center Localization Polish
Catalyst Control Center Localization Portuguese
Catalyst Control Center Localization Russian
Catalyst Control Center Localization Spanish
Catalyst Control Center Localization Swedish
Catalyst Control Center Localization Thai
Catalyst Control Center Localization Turkish
ccc-core-static
ccc-utility
CCC Help Chinese Standard
CCC Help Chinese Traditional
CCC Help Czech
CCC Help Danish
CCC Help Dutch
CCC Help English
CCC Help Finnish
CCC Help French
CCC Help German
CCC Help Greek
CCC Help Hungarian
CCC Help Italian
CCC Help Japanese
CCC Help Korean
CCC Help Norwegian
CCC Help Polish
CCC Help Portuguese
CCC Help Russian
CCC Help Spanish
CCC Help Swedish
CCC Help Thai
CCC Help Turkish
Compatibility Pack for the 2007 Office system
Copy
D3DX10
Destination Component
DeviceDiscovery
DeviceManagementQFolder
DJ_AIO_03_F4200_ProductContext
DJ_AIO_03_F4200_Software
DJ_AIO_03_F4200_Software_Min
eMachines Games
eMachines Power Management
eMachines Recovery Management
eMachines ScreenSaver
eSupportQFolder
F4200
F4200_Help
Google Chrome
Google Chrome Frame
Google Desktop
Google Toolbar for Internet Explorer
Google Update Helper
GPBaseService
Hotfix for Microsoft .NET Framework 3.5 SP1 (KB953595)
Hotfix for Microsoft .NET Framework 3.5 SP1 (KB958484)
HP Deskjet F4200 All-In-One Driver Software 10.0 Rel .3
HP Imaging Device Functions 10.0
HP Photosmart Essential 2.5
HP Smart Web Printing
HP Solution Center 10.0
HP Update
HPProductAssistant
HPSSupply
iCloud
InterActual Player
InterVideo WinDVD 8
iTunes
Launch Manager
Microsoft .NET Framework 3.5 SP1
Microsoft .NET Framework 4 Client Profile
Microsoft Application Error Reporting
Microsoft Office 2007 Service Pack 3 (SP3)
Microsoft Office Excel MUI (English) 2007
Microsoft Office File Validation Add-In
Microsoft Office Home and Student 2007
Microsoft Office OneNote MUI (English) 2007
Microsoft Office PowerPoint MUI (English) 2007
Microsoft Office PowerPoint Viewer 2007 (English)
Microsoft Office Proof (English) 2007
Microsoft Office Proof (French) 2007
Microsoft Office Proof (Spanish) 2007
Microsoft Office Proofing (English) 2007
Microsoft Office Proofing Tools 2007 Service Pack 3 (SP3)
Microsoft Office Shared MUI (English) 2007
Microsoft Office Shared Setup Metadata MUI (English) 2007
Microsoft Office Suite Activation Assistant
Microsoft Office Word MUI (English) 2007
Microsoft Office Word Viewer 2003
Microsoft Silverlight
Microsoft Visual C++ 2005 Redistributable
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161
Microsoft Works
MSXML 4.0 SP2 (KB954430)
MSXML 4.0 SP2 (KB973688)
Norton 360
Norton Utilities 16
NTI Backup Now 5
NTI Backup Now Standard
NTI Media Maker 8
OpenOffice.org 3.4.1
Opera 12.15
PSSWCORE
QuickTime
Realtek High Definition Audio Driver
Realtek USB 2.0 Card Reader
RedMon - Redirection Port Monitor
Scan
Security Update for Microsoft .NET Framework 3.5 SP1 (KB2604111)
Security Update for Microsoft .NET Framework 3.5 SP1 (KB2657424)
Security Update for Microsoft .NET Framework 3.5 SP1 (KB2736416)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2478663)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2518870)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2604121)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2656351)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2656368v2)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2656405)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2686827)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2729449)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2737019)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2742595)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2789642)
Security Update for Microsoft Office 2007 suites (KB2596615) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2596672) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2596744) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2596754) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2596785) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2596792) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2596871) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2597969) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2687311) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2687499) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2760416) 32-Bit Edition
Security Update for Microsoft Office Excel 2007 (KB2687307) 32-Bit Edition
Security Update for Microsoft Office InfoPath 2007 (KB2687440) 32-Bit Edition
Security Update for Microsoft Office PowerPoint 2007 (KB2596764) 32-Bit Edition
Security Update for Microsoft Office PowerPoint 2007 (KB2596912) 32-Bit Edition
Security Update for Microsoft Office Word 2007 (KB2760421) 32-Bit Edition
Shop for HP Supplies
Skins
SmartWebPrintingOC
SolSuite 2012 v12.6
SolutionCenter
Status
StudioTax 2011
StudioTax 2012
swMSM
Synaptics Pointing Device Driver
Toolbox
TrayApp
UnloadSupport
Update for 2007 Microsoft Office System (KB967642)
Update for Microsoft .NET Framework 3.5 SP1 (KB963707)
Update for Microsoft .NET Framework 4 Client Profile (KB2468871)
Update for Microsoft .NET Framework 4 Client Profile (KB2533523)
Update for Microsoft .NET Framework 4 Client Profile (KB2600217)
Update for Microsoft Office 2007 Help for Common Features (KB963673)
Update for Microsoft Office 2007 suites (KB2596620) 32-Bit Edition
Update for Microsoft Office 2007 suites (KB2596660) 32-Bit Edition
Update for Microsoft Office 2007 suites (KB2596848) 32-Bit Edition
Update for Microsoft Office 2007 suites (KB2687493) 32-Bit Edition
Update for Microsoft Office 2007 suites (KB2767916) 32-Bit Edition
Update for Microsoft Office Excel 2007 Help (KB963678)
Update for Microsoft Office OneNote 2007 Help (KB963670)
Update for Microsoft Office Powerpoint 2007 Help (KB963669)
Update for Microsoft Office Script Editor Help (KB963671)
Update for Microsoft Office Word 2007 Help (KB963665)
VideoToolkit01
WebReg
WinRAR 4.20 (32-bit)
.
==== Event Viewer Messages From Past Week ========
.
11/05/2013 2:26:55 AM, Error: Microsoft-Windows-SharedAccess_NAT [30005] - The DHCP allocator

has detected a DHCP server with IP address 192.168.0.1 on the same network as the interface

with IP address 192.168.0.3. The allocator has disabled itself on the interface to avoid

confusing DHCP clients.
11/05/2013 2:25:13 AM, Error: Microsoft-Windows-SharedAccess_NAT [34001] - The ICS_IPV6 failed

to configure IPv6 stack.
11/05/2013 2:25:11 AM, Error: Service Control Manager [7022] - The HP CUE DeviceDiscovery

Service service hung on starting.
11/05/2013 2:23:50 AM, Error: Service Control Manager [7001] - The Windows Image Acquisition

(WIA) service depends on the Shell Hardware Detection service which failed to start because of

the following error: The service cannot be started, either because it is disabled or because

it has no enabled devices associated with it.
11/05/2013 2:23:50 AM, Error: Service Control Manager [7000] - The Parallel port driver

service failed to start due to the following error: The service cannot be started, either

because it is disabled or because it has no enabled devices associated with it.
10/05/2013 7:01:05 PM, Error: Microsoft-Windows-SharedAccess_NAT [31004] - The DNS proxy agent

was unable to allocate 0 bytes of memory. This may indicate that the system is low on virtual

memory, or that the memory manager has encountered an internal error.
10/05/2013 10:49:46 PM, Error: Service Control Manager [7022] - The Windows Update service

hung on starting.
.
==== End Of File ===========================
User avatar
misssheila
Regular Member
 
Posts: 36
Joined: January 19th, 2011, 5:43 pm
Advertisement
Register to Remove

Re: corrupt system files

Unread postby deltalima » May 12th, 2013, 3:58 pm

checking your log - back soon.
User avatar
deltalima
Admin/Teacher
Admin/Teacher
 
Posts: 7614
Joined: February 28th, 2009, 4:38 pm
Location: UK

Re: corrupt system files

Unread postby deltalima » May 12th, 2013, 4:04 pm

Hi misssheila,

Before we start, the logs you posted are impossible to read as the lines are broken part way throught lines, please make sure word wrap is disabled in Notepad.

I was using my Norton Utilites and ran a scan, at the end of scan it said I needed to repair system


Was this an antivirus scan? If not what sort of scan?

Do you have any logs to post to show exactly what Norton detected?

The logs show errors from Microsoft-Windows-SharedAccess_NAT, do you use this computer to share Internet access to other computers?

Please fix word wrap in Notepad then post a new set of DDS logs.
User avatar
deltalima
Admin/Teacher
Admin/Teacher
 
Posts: 7614
Joined: February 28th, 2009, 4:38 pm
Location: UK

Re: corrupt system files

Unread postby misssheila » May 12th, 2013, 4:16 pm

Hello, thanks for looking into my problem. I am sorry about the word wrap. I was running Norton Utilities on a " 1 Click Optimization" This is an emachine laptop if that helps. I then tried to restore and SFC.exe from command prompt. I'm not sure where I'd find logs for this. No I dont share access as we use wireless for all our devices.

DDS (Ver_2012-11-20.01) - NTFS_x86
Internet Explorer: 9.0.8112.16476
Run by Sheila at 19:16:22 on 2013-05-11
Microsoft® Windows Vista™ Home Basic 6.0.6002.2.1252.2.1033.18.2813.1560 [GMT -4:00]
.
AV: Norton 360 *Enabled/Updated* {63DF5164-9100-186D-2187-8DC619EFD8BF}
SP: Windows Defender *Disabled/Outdated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
SP: Norton 360 *Enabled/Updated* {D8BEB080-B73A-17E3-1B37-B6B462689202}
FW: Norton 360 *Enabled* {5BE4D041-DB6F-1935-0AD8-24F3E73C9FC4}
.
============== Running Processes ================
.
C:\Windows\system32\wininit.exe
C:\Windows\system32\lsm.exe
C:\Windows\system32\SLsvc.exe
C:\Windows\System32\spoolsv.exe
C:\Program Files\Norton 360\Engine\20.3.1.22\ccSvcHst.exe
C:\Windows\system32\taskeng.exe
C:\Windows\system32\Dwm.exe
C:\Windows\system32\taskeng.exe
C:\Program Files\Norton 360\Engine\20.3.1.22\ccSvcHst.exe
C:\Program Files\Windows Media Player\wmpnscfg.exe
C:\Windows\System32\alg.exe
C:\Program Files\Windows Media Player\wmpnetwk.exe
C:\Windows\system32\DllHost.exe
C:\Program Files\Windows Mail\WinMail.exe
C:\Windows\system32\vssvc.exe
C:\Windows\explorer.exe
C:\Windows\system32\Macromed\Flash\FlashUtil32_11_7_700_169_ActiveX.exe
C:\Windows\system32\conime.exe
C:\Windows\system32\wbem\wmiprvse.exe
C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Windows\system32\svchost.exe -k rpcss
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
C:\Windows\system32\svchost.exe -k netsvcs
C:\Windows\system32\svchost.exe -k GPSvcGroup
C:\Windows\system32\svchost.exe -k LocalService
C:\Windows\system32\svchost.exe -k NetworkService
C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork
C:\Windows\system32\svchost.exe -k hpdevmgmt
C:\Windows\System32\svchost.exe -k HPZ12
C:\Windows\System32\svchost.exe -k HPZ12
C:\Windows\system32\svchost.exe -k NetworkServiceNetworkRestricted
C:\Windows\system32\svchost.exe -k LocalServiceAndNoImpersonation
C:\Windows\System32\svchost.exe -k swprv
.
============== Pseudo HJT Report ===============
.
uStart Page = hxxp://www.google.ca/
uSearch Bar = hxxp://www.google.com/ie
uSearch Page = hxxp://www.google.com
uDefault_Page_URL = hxxp://homepage.emachines.com/rdr.aspx? ... 612&m=e625
mStart Page = hxxp://searchou.com/?affil=7&uid=74f74a ... 235aece858
mDefault_Page_URL = hxxp://homepage.emachines.com/rdr.aspx? ... 612&m=e625
uSearchURL,(Default) = hxxp://www.google.com/search/?q=%s
BHO: Adobe PDF Link Helper: {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelperShim.dll
BHO: Norton Identity Protection: {602ADB0E-4AFF-4217-8AA1-95DAC4DFA408} - c:\program files\norton 360\engine\20.3.1.22\coieplg.dll
BHO: Norton Vulnerability Protection: {6D53EC84-6AAE-4787-AEEE-F4628F01010C} - c:\program files\norton 360\engine\20.3.1.22\ips\ipsbho.dll
BHO: Google Toolbar Helper: {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\google toolbar\GoogleToolbar_32.dll
BHO: ChromeFrame BHO: {ECB3C477-1A0A-44BD-BB57-78F9EFE34FA7} - c:\program files\google\chrome\application\27.0.1453.81\npchrome_frame.dll
BHO: HP Smart BHO Class: {FFFFFFFF-CF4E-4F2B-BDC2-0E72E116A856} - c:\program files\hp\digital imaging\smart web printing\hpswp_BHO.dll
TB: Google Toolbar: {2318C2B1-4965-11D4-9B18-009027A5CD4F} - c:\program files\google\google toolbar\GoogleToolbar_32.dll
TB: Norton Toolbar: {7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} - c:\program files\norton 360\engine\20.3.1.22\coieplg.dll
TB: Google Toolbar: {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\google toolbar\GoogleToolbar_32.dll
TB: Norton Toolbar: {7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} - c:\program files\norton 360\engine\20.3.1.22\coieplg.dll
mRun: [hpqSRMon] <no file>
mPolicies-Explorer: BindDirectlyToPropertySetStorage = dword:0
mPolicies-System: EnableUIADesktopToggle = dword:0
IE: E&xport to Microsoft Excel - c:\progra~1\micros~2\office12\EXCEL.EXE/3000
IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} - c:\program files\microsoft office\office12\ONBttnIE.dll
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503}
IE: {DDE87865-83C5-48c4-8357-2F5B1AA84522} - {DDE87865-83C5-48c4-8357-2F5B1AA84522} - c:\program files\hp\digital imaging\smart web printing\hpswp_BHO.dll
DPF: {166B1BCA-3F9C-11CF-8075-444553540000} - hxxp://download.macromedia.com/pub/shoc ... tor/sw.cab
TCP: NameServer = 24.226.1.93 24.226.10.193
TCP: Interfaces\{08572514-C3F2-451C-A17B-5D81751EFB8A} : DHCPNameServer = 24.226.1.93 24.226.10.193
Handler: gcf - {9875BFAF-B04D-445E-8A69-BE36838CDE3E} - c:\program files\google\chrome\application\27.0.1453.81\npchrome_frame.dll
AppInit_DLLs= c:\progra~1\google\google~1\GOEC62~1.DLL
LSA: Security Packages = kerberos msv1_0 schannel wdigest tspkg
mASetup: {8A69D345-D564-463c-AFF1-A69D9E530F96} - "c:\program files\google\chrome\application\27.0.1453.81\installer\chrmstp.exe" --configure-user-settings --verbose-logging --system-level --multi-install --chrome
.
============= SERVICES / DRIVERS ===============
.
R0 SymDS;Symantec Data Store;c:\windows\system32\drivers\n360\1403010.016\symds.sys [2013-4-15 367704]
R0 SymEFA;Symantec Extended File Attributes;c:\windows\system32\drivers\n360\1403010.016\symefa.sys [2013-4-15 934488]
R1 BHDrvx86;BHDrvx86;c:\programdata\norton\{0c55c096-0f1d-4f28-aaa2-85ef591126e7}\n360_20.2.1.22\definitions\bashdefs\20130502.001\BHDrvx86.sys [2013-5-7 1000024]
R1 ccSet_N360;Norton 360 Settings Manager;c:\windows\system32\drivers\n360\1403010.016\ccsetx86.sys [2013-4-15 134304]
R1 IDSVix86;IDSVix86;c:\programdata\norton\{0c55c096-0f1d-4f28-aaa2-85ef591126e7}\n360_20.2.1.22\definitions\ipsdefs\20130510.001\IDSvix86.sys [2013-5-11 386720]
R1 SymIRON;Symantec Iron Driver;c:\windows\system32\drivers\n360\1403010.016\ironx86.sys [2013-4-15 175264]
R1 SYMTDIv;Symantec Vista Network Dispatch Driver;c:\windows\system32\drivers\n360\1403010.016\symtdiv.sys [2013-4-15 350368]
R2 FontCache;Windows Font Cache Service;c:\windows\system32\svchost.exe -k LocalServiceAndNoImpersonation [2008-1-20 21504]
R2 N360;Norton 360;c:\program files\norton 360\engine\20.3.1.22\ccsvchst.exe [2013-4-15 144520]
R2 regi;regi;c:\windows\system32\drivers\regi.sys [2007-4-17 11032]
R3 EraserUtilRebootDrv;EraserUtilRebootDrv;c:\program files\common files\symantec shared\eengine\EraserUtilRebootDrv.sys [2013-4-12 106656]
R3 L1C;NDIS Miniport Driver for Atheros AR8131/AR8132 PCI-E Ethernet Controller;c:\windows\system32\drivers\L1C60x86.sys [2009-3-13 49664]
S2 clr_optimization_v4.0.30319_32;Microsoft .NET Framework NGEN v4.0.30319_X86;c:\windows\microsoft.net\framework\v4.0.30319\mscorsvw.exe [2010-3-18 130384]
S3 WPFFontCache_v0400;Windows Presentation Foundation Font Cache 4.0.0.0;c:\windows\microsoft.net\framework\v4.0.30319\wpf\WPFFontCache_v0400.exe [2010-3-18 753504]
S4 DiskDoctorService;Norton Disk Doctor Service;c:\program files\symantec\norton utilities 16\tools\disk doctor\DiskDoctorSrv.exe [2013-2-2 1147424]
S4 ePowerSvc;Acer ePower Service;c:\program files\emachines\emachines power management\ePowerSvc.exe [2009-3-13 653856]
S4 GoogleDesktopManager-092308-165331;Google Desktop Manager 5.8.809.23506;c:\program files\google\google desktop search\GoogleDesktop.exe [2009-3-13 30192]
S4 NTIBackupSvc;NTI Backup Now 5 Backup Service;c:\program files\newtech infosystems\nti backup now 5\BackupSvc.exe [2008-9-23 50424]
S4 NTISchedulerSvc;NTI Backup Now 5 Scheduler Service;c:\program files\newtech infosystems\nti backup now 5\SchedulerSvc.exe [2008-9-23 144632]
S4 NU16StartManagerSvc;Norton Utilities 16 Start Manager Service;c:\program files\symantec\norton utilities 16\smonitor\StartManSvc.exe [2013-2-2 792608]
S4 SpeedDiskService;Norton SpeedDisk Service;c:\program files\symantec\norton utilities 16\tools\speeddisk\SpeedDiskSrv.exe [2013-2-2 1160224]
.
=============== Created Last 30 ================
.
2013-05-11 06:30:35 -------- d-----w- c:\windows\system32\N360_BACKUP
2013-05-04 02:09:52 71048 ----a-w- c:\windows\system32\FlashPlayerCPLApp.cpl
2013-05-04 02:09:52 691592 ----a-w- c:\windows\system32\FlashPlayerApp.exe
2013-05-01 22:05:16 -------- d-----w- c:\windows\system32\Adobe
2013-04-16 00:54:02 350368 ----a-w- c:\windows\system32\drivers\n360\1403010.016\symtdiv.sys
2013-04-16 00:54:02 338592 ----a-w- c:\windows\system32\drivers\n360\1403010.016\symnets.sys
2013-04-16 00:54:02 21400 ----a-r- c:\windows\system32\drivers\n360\1403010.016\symelam.sys
2013-04-16 00:54:01 934488 ----a-w- c:\windows\system32\drivers\n360\1403010.016\symefa.sys
2013-04-16 00:54:01 367704 ----a-w- c:\windows\system32\drivers\n360\1403010.016\symds.sys
2013-04-16 00:54:01 32344 ----a-w- c:\windows\system32\drivers\n360\1403010.016\srtspx.sys
2013-04-16 00:54:00 602712 ----a-w- c:\windows\system32\drivers\n360\1403010.016\srtsp.sys
2013-04-16 00:54:00 175264 ----a-w- c:\windows\system32\drivers\n360\1403010.016\ironx86.sys
2013-04-16 00:54:00 134304 ----a-w- c:\windows\system32\drivers\n360\1403010.016\ccsetx86.sys
2013-04-16 00:53:04 14818 ----a-w- c:\windows\system32\drivers\n360\1403010.016\symvtcer.dat
2013-04-16 00:53:04 -------- d-----w- c:\windows\system32\drivers\n360\1403010.016
.
==================== Find3M ====================
.
2013-03-11 13:25:50 3603816 ----a-w- c:\windows\system32\ntkrnlpa.exe
2013-03-11 13:25:50 3551080 ----a-w- c:\windows\system32\ntoskrnl.exe
2013-03-09 03:45:04 49152 ----a-w- c:\windows\system32\csrsrv.dll
2013-03-09 01:28:08 64000 ----a-w- c:\windows\system32\smss.exe
2013-03-08 03:53:50 376320 ----a-w- c:\windows\system32\winsrv.dll
2013-03-08 03:52:22 2067968 ----a-w- c:\windows\system32\mstscax.dll
2013-03-05 01:40:56 2049024 ----a-w- c:\windows\system32\win32k.sys
2013-03-03 19:07:52 1082232 ----a-w- c:\windows\system32\drivers\ntfs.sys
2013-02-22 03:46:00 1800704 ----a-w- c:\windows\system32\jscript9.dll
2013-02-22 03:38:00 1129472 ----a-w- c:\windows\system32\wininet.dll
2013-02-22 03:37:50 1427968 ----a-w- c:\windows\system32\inetcpl.cpl
2013-02-22 03:34:17 142848 ----a-w- c:\windows\system32\ieUnatt.exe
2013-02-22 03:34:03 420864 ----a-w- c:\windows\system32\vbscript.dll
2013-02-22 03:31:46 2382848 ----a-w- c:\windows\system32\mshtml.tlb
2013-02-12 01:57:27 15872 ----a-w- c:\windows\system32\drivers\usb8023.sys
.
============= FINISH: 19:18:10.76 ===============

.
UNLESS SPECIFICALLY INSTRUCTED, DO NOT POST THIS LOG.
IF REQUESTED, ZIP IT UP & ATTACH IT
.
DDS (Ver_2012-11-20.01)
.
Microsoft® Windows Vista™ Home Basic
Boot Device: \Device\HarddiskVolume2
Install Date: 19/06/2012 2:51:21 AM
System Uptime: 11/05/2013 2:21:37 AM (17 hours ago)
.
Motherboard: eMachines | | HM50-YK
Processor: AMD Athlon(tm) Processor TF-20 | Socket M2/S1G1 | 1600/200mhz
.
==== Disk Partitions =========================
.
C: is FIXED (NTFS) - 136 GiB total, 79.582 GiB free.
D: is CDROM ()
.
==== Disabled Device Manager Items =============
.
==== System Restore Points ===================
.
RP462: 10/05/2013 8:19:21 PM - May1013
RP463: 10/05/2013 11:51:47 PM - Restore Operation
RP465: 11/05/2013 3:49:43 AM - Created by Norton Utilities
RP467: 11/05/2013 10:00:47 AM - Created by Norton Utilities
.
==== Installed Programs ======================
.
Update for Microsoft Office 2007 (KB2508958)
32 Bit HP CIO Components Installer
Adobe Digital Editions 2.0
Adobe Flash Player 11 ActiveX
Adobe Flash Player 11 Plugin
Adobe Reader X (10.1.6)
Adobe Shockwave Player 12.0
Apple Application Support
Apple Mobile Device Support
Apple Software Update
Atheros Communications Inc.(R) AR81Family Gigabit/Fast Ethernet Driver
ATI Catalyst Install Manager
Bonjour
BufferChm
Catalyst Control Center Core Implementation
Catalyst Control Center Graphics Full Existing
Catalyst Control Center Graphics Full New
Catalyst Control Center Graphics Light
Catalyst Control Center Graphics Previews Vista
Catalyst Control Center InstallProxy
Catalyst Control Center Localization Chinese Standard
Catalyst Control Center Localization Chinese Traditional
Catalyst Control Center Localization Czech
Catalyst Control Center Localization Danish
Catalyst Control Center Localization Dutch
Catalyst Control Center Localization Finnish
Catalyst Control Center Localization French
Catalyst Control Center Localization German
Catalyst Control Center Localization Greek
Catalyst Control Center Localization Hungarian
Catalyst Control Center Localization Italian
Catalyst Control Center Localization Japanese
Catalyst Control Center Localization Korean
Catalyst Control Center Localization Norwegian
Catalyst Control Center Localization Polish
Catalyst Control Center Localization Portuguese
Catalyst Control Center Localization Russian
Catalyst Control Center Localization Spanish
Catalyst Control Center Localization Swedish
Catalyst Control Center Localization Thai
Catalyst Control Center Localization Turkish
ccc-core-static
ccc-utility
CCC Help Chinese Standard
CCC Help Chinese Traditional
CCC Help Czech
CCC Help Danish
CCC Help Dutch
CCC Help English
CCC Help Finnish
CCC Help French
CCC Help German
CCC Help Greek
CCC Help Hungarian
CCC Help Italian
CCC Help Japanese
CCC Help Korean
CCC Help Norwegian
CCC Help Polish
CCC Help Portuguese
CCC Help Russian
CCC Help Spanish
CCC Help Swedish
CCC Help Thai
CCC Help Turkish
Compatibility Pack for the 2007 Office system
Copy
D3DX10
Destination Component
DeviceDiscovery
DeviceManagementQFolder
DJ_AIO_03_F4200_ProductContext
DJ_AIO_03_F4200_Software
DJ_AIO_03_F4200_Software_Min
eMachines Games
eMachines Power Management
eMachines Recovery Management
eMachines ScreenSaver
eSupportQFolder
F4200
F4200_Help
Google Chrome
Google Chrome Frame
Google Desktop
Google Toolbar for Internet Explorer
Google Update Helper
GPBaseService
Hotfix for Microsoft .NET Framework 3.5 SP1 (KB953595)
Hotfix for Microsoft .NET Framework 3.5 SP1 (KB958484)
HP Deskjet F4200 All-In-One Driver Software 10.0 Rel .3
HP Imaging Device Functions 10.0
HP Photosmart Essential 2.5
HP Smart Web Printing
HP Solution Center 10.0
HP Update
HPProductAssistant
HPSSupply
iCloud
InterActual Player
InterVideo WinDVD 8
iTunes
Launch Manager
Microsoft .NET Framework 3.5 SP1
Microsoft .NET Framework 4 Client Profile
Microsoft Application Error Reporting
Microsoft Office 2007 Service Pack 3 (SP3)
Microsoft Office Excel MUI (English) 2007
Microsoft Office File Validation Add-In
Microsoft Office Home and Student 2007
Microsoft Office OneNote MUI (English) 2007
Microsoft Office PowerPoint MUI (English) 2007
Microsoft Office PowerPoint Viewer 2007 (English)
Microsoft Office Proof (English) 2007
Microsoft Office Proof (French) 2007
Microsoft Office Proof (Spanish) 2007
Microsoft Office Proofing (English) 2007
Microsoft Office Proofing Tools 2007 Service Pack 3 (SP3)
Microsoft Office Shared MUI (English) 2007
Microsoft Office Shared Setup Metadata MUI (English) 2007
Microsoft Office Suite Activation Assistant
Microsoft Office Word MUI (English) 2007
Microsoft Office Word Viewer 2003
Microsoft Silverlight
Microsoft Visual C++ 2005 Redistributable
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161
Microsoft Works
MSXML 4.0 SP2 (KB954430)
MSXML 4.0 SP2 (KB973688)
Norton 360
Norton Utilities 16
NTI Backup Now 5
NTI Backup Now Standard
NTI Media Maker 8
OpenOffice.org 3.4.1
Opera 12.15
PSSWCORE
QuickTime
Realtek High Definition Audio Driver
Realtek USB 2.0 Card Reader
RedMon - Redirection Port Monitor
Scan
Security Update for Microsoft .NET Framework 3.5 SP1 (KB2604111)
Security Update for Microsoft .NET Framework 3.5 SP1 (KB2657424)
Security Update for Microsoft .NET Framework 3.5 SP1 (KB2736416)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2478663)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2518870)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2604121)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2656351)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2656368v2)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2656405)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2686827)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2729449)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2737019)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2742595)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2789642)
Security Update for Microsoft Office 2007 suites (KB2596615) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2596672) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2596744) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2596754) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2596785) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2596792) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2596871) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2597969) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2687311) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2687499) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2760416) 32-Bit Edition
Security Update for Microsoft Office Excel 2007 (KB2687307) 32-Bit Edition
Security Update for Microsoft Office InfoPath 2007 (KB2687440) 32-Bit Edition
Security Update for Microsoft Office PowerPoint 2007 (KB2596764) 32-Bit Edition
Security Update for Microsoft Office PowerPoint 2007 (KB2596912) 32-Bit Edition
Security Update for Microsoft Office Word 2007 (KB2760421) 32-Bit Edition
Shop for HP Supplies
Skins
SmartWebPrintingOC
SolSuite 2012 v12.6
SolutionCenter
Status
StudioTax 2011
StudioTax 2012
swMSM
Synaptics Pointing Device Driver
Toolbox
TrayApp
UnloadSupport
Update for 2007 Microsoft Office System (KB967642)
Update for Microsoft .NET Framework 3.5 SP1 (KB963707)
Update for Microsoft .NET Framework 4 Client Profile (KB2468871)
Update for Microsoft .NET Framework 4 Client Profile (KB2533523)
Update for Microsoft .NET Framework 4 Client Profile (KB2600217)
Update for Microsoft Office 2007 Help for Common Features (KB963673)
Update for Microsoft Office 2007 suites (KB2596620) 32-Bit Edition
Update for Microsoft Office 2007 suites (KB2596660) 32-Bit Edition
Update for Microsoft Office 2007 suites (KB2596848) 32-Bit Edition
Update for Microsoft Office 2007 suites (KB2687493) 32-Bit Edition
Update for Microsoft Office 2007 suites (KB2767916) 32-Bit Edition
Update for Microsoft Office Excel 2007 Help (KB963678)
Update for Microsoft Office OneNote 2007 Help (KB963670)
Update for Microsoft Office Powerpoint 2007 Help (KB963669)
Update for Microsoft Office Script Editor Help (KB963671)
Update for Microsoft Office Word 2007 Help (KB963665)
VideoToolkit01
WebReg
WinRAR 4.20 (32-bit)
.
==== Event Viewer Messages From Past Week ========
.
11/05/2013 2:26:55 AM, Error: Microsoft-Windows-SharedAccess_NAT [30005] - The DHCP allocator has detected a DHCP server with IP address 192.168.0.1 on the same network as the interface with IP address 192.168.0.3. The allocator has disabled itself on the interface to avoid confusing DHCP clients.
11/05/2013 2:25:13 AM, Error: Microsoft-Windows-SharedAccess_NAT [34001] - The ICS_IPV6 failed to configure IPv6 stack.
11/05/2013 2:25:11 AM, Error: Service Control Manager [7022] - The HP CUE DeviceDiscovery Service service hung on starting.
11/05/2013 2:23:50 AM, Error: Service Control Manager [7001] - The Windows Image Acquisition (WIA) service depends on the Shell Hardware Detection service which failed to start because of the following error: The service cannot be started, either because it is disabled or because it has no enabled devices associated with it.
11/05/2013 2:23:50 AM, Error: Service Control Manager [7000] - The Parallel port driver service failed to start due to the following error: The service cannot be started, either because it is disabled or because it has no enabled devices associated with it.
10/05/2013 7:01:05 PM, Error: Microsoft-Windows-SharedAccess_NAT [31004] - The DNS proxy agent was unable to allocate 0 bytes of memory. This may indicate that the system is low on virtual memory, or that the memory manager has encountered an internal error.
10/05/2013 10:49:46 PM, Error: Service Control Manager [7022] - The Windows Update service hung on starting.
.
==== End Of File ===========================
User avatar
misssheila
Regular Member
 
Posts: 36
Joined: January 19th, 2011, 5:43 pm

Re: corrupt system files

Unread postby deltalima » May 12th, 2013, 4:35 pm

Hi misssheila,

I was running Norton Utilities on a " 1 Click Optimization"


The DDS log doesn't show anything, as there is nothing to suggest a Malware issue at this stage I will move the topic to a more appropriate room.

No I dont share access as we use wireless for all our devices.


Let's remove Internet sharing as it's not used, please click on the following link and follow the instructions.

http://windows.microsoft.com/en-gb/wind ... on-sharing

After this please reboot.

Please give more details of the issue, does the computer now boot into normal mode but with a long delay before the Windows screen? If so approximately how long?
User avatar
deltalima
Admin/Teacher
Admin/Teacher
 
Posts: 7614
Joined: February 28th, 2009, 4:38 pm
Location: UK

Re: corrupt system files

Unread postby misssheila » May 12th, 2013, 5:37 pm

when I went to manage connections there was 2 there. 1 was lan and it was disabled, and then my wireless connection and when I right clicked and went to properties there was no Sharing tab. On restart it hung for 9 mins before getting to the windows screen. I tried to repair system drive again from Norton utilites and it said "failed to initialize disk doctor Engine". I put up new logs incase anything has changed. When I go back to Norton Utilites is still say repair System Drive. SFC said missing or corrupt files cannot be fixed by SFC. I'm getting so frustrated.

DDS (Ver_2012-11-20.01) - NTFS_x86
Internet Explorer: 9.0.8112.16476
Run by Sheila at 17:13:31 on 2013-05-12
Microsoft® Windows Vista™ Home Basic 6.0.6002.2.1252.2.1033.18.2813.2203 [GMT -4:00]
.
AV: Norton 360 *Enabled/Updated* {63DF5164-9100-186D-2187-8DC619EFD8BF}
SP: Windows Defender *Enabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
SP: Norton 360 *Enabled/Updated* {D8BEB080-B73A-17E3-1B37-B6B462689202}
FW: Norton 360 *Enabled* {5BE4D041-DB6F-1935-0AD8-24F3E73C9FC4}
.
============== Running Processes ================
.
C:\Windows\system32\wininit.exe
C:\Windows\system32\lsm.exe
C:\Windows\system32\SLsvc.exe
C:\Windows\System32\spoolsv.exe
C:\Program Files\Norton 360\Engine\20.3.1.22\ccSvcHst.exe
C:\Windows\system32\taskeng.exe
C:\Program Files\Norton 360\Engine\20.3.1.22\ccSvcHst.exe
C:\Windows\system32\Dwm.exe
C:\Windows\Explorer.EXE
C:\Windows\system32\taskeng.exe
C:\Program Files\Windows Media Player\wmpnscfg.exe
C:\Windows\system32\SearchIndexer.exe
C:\Program Files\Windows Media Player\wmpnetwk.exe
C:\Windows\system32\conime.exe
C:\Windows\system32\wbem\wmiprvse.exe
C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Windows\system32\svchost.exe -k rpcss
C:\Windows\System32\svchost.exe -k secsvcs
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
C:\Windows\system32\svchost.exe -k netsvcs
C:\Windows\system32\svchost.exe -k GPSvcGroup
C:\Windows\system32\svchost.exe -k LocalService
C:\Windows\system32\svchost.exe -k NetworkService
C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork
C:\Windows\system32\svchost.exe -k hpdevmgmt
C:\Windows\System32\svchost.exe -k HPZ12
C:\Windows\System32\svchost.exe -k HPZ12
C:\Windows\system32\svchost.exe -k NetworkServiceNetworkRestricted
.
============== Pseudo HJT Report ===============
.
uStart Page = hxxp://www.google.ca/
uSearch Bar = hxxp://www.google.com/ie
uSearch Page = hxxp://www.google.com
uDefault_Page_URL = hxxp://homepage.emachines.com/rdr.aspx? ... 612&m=e625
mStart Page = hxxp://searchou.com/?affil=7&uid=74f74a ... 235aece858
mDefault_Page_URL = hxxp://homepage.emachines.com/rdr.aspx? ... 612&m=e625
uSearchURL,(Default) = hxxp://www.google.com/search/?q=%s
BHO: Adobe PDF Link Helper: {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelperShim.dll
BHO: Norton Identity Protection: {602ADB0E-4AFF-4217-8AA1-95DAC4DFA408} - c:\program files\norton 360\engine\20.3.1.22\coieplg.dll
BHO: Norton Vulnerability Protection: {6D53EC84-6AAE-4787-AEEE-F4628F01010C} - c:\program files\norton 360\engine\20.3.1.22\ips\ipsbho.dll
BHO: Google Toolbar Helper: {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\google toolbar\GoogleToolbar_32.dll
BHO: ChromeFrame BHO: {ECB3C477-1A0A-44BD-BB57-78F9EFE34FA7} - c:\program files\google\chrome\application\27.0.1453.81\npchrome_frame.dll
BHO: HP Smart BHO Class: {FFFFFFFF-CF4E-4F2B-BDC2-0E72E116A856} - c:\program files\hp\digital imaging\smart web printing\hpswp_BHO.dll
TB: Google Toolbar: {2318C2B1-4965-11D4-9B18-009027A5CD4F} - c:\program files\google\google toolbar\GoogleToolbar_32.dll
TB: Norton Toolbar: {7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} - c:\program files\norton 360\engine\20.3.1.22\coieplg.dll
TB: Google Toolbar: {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\google toolbar\GoogleToolbar_32.dll
TB: Norton Toolbar: {7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} - c:\program files\norton 360\engine\20.3.1.22\coieplg.dll
mRun: [hpqSRMon] <no file>
mPolicies-Explorer: BindDirectlyToPropertySetStorage = dword:0
mPolicies-System: EnableUIADesktopToggle = dword:0
IE: E&xport to Microsoft Excel - c:\progra~1\micros~2\office12\EXCEL.EXE/3000
IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} - c:\program files\microsoft office\office12\ONBttnIE.dll
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503}
IE: {DDE87865-83C5-48c4-8357-2F5B1AA84522} - {DDE87865-83C5-48c4-8357-2F5B1AA84522} - c:\program files\hp\digital imaging\smart web printing\hpswp_BHO.dll
DPF: {166B1BCA-3F9C-11CF-8075-444553540000} - hxxp://download.macromedia.com/pub/shoc ... tor/sw.cab
TCP: NameServer = 24.226.1.93 24.226.10.193
TCP: Interfaces\{08572514-C3F2-451C-A17B-5D81751EFB8A} : DHCPNameServer = 24.226.1.93 24.226.10.193
Handler: gcf - {9875BFAF-B04D-445E-8A69-BE36838CDE3E} - c:\program files\google\chrome\application\27.0.1453.81\npchrome_frame.dll
AppInit_DLLs= c:\progra~1\google\google~1\GOEC62~1.DLL
LSA: Security Packages = kerberos msv1_0 schannel wdigest tspkg
mASetup: {8A69D345-D564-463c-AFF1-A69D9E530F96} - "c:\program files\google\chrome\application\27.0.1453.81\installer\chrmstp.exe" --configure-user-settings --verbose-logging --system-level --multi-install --chrome
.
============= SERVICES / DRIVERS ===============
.
R0 SymDS;Symantec Data Store;c:\windows\system32\drivers\n360\1403010.016\symds.sys [2013-4-15 367704]
R0 SymEFA;Symantec Extended File Attributes;c:\windows\system32\drivers\n360\1403010.016\symefa.sys [2013-4-15 934488]
R1 BHDrvx86;BHDrvx86;c:\programdata\norton\{0c55c096-0f1d-4f28-aaa2-85ef591126e7}\n360_20.2.1.22\definitions\bashdefs\20130502.001\BHDrvx86.sys [2013-5-7 1000024]
R1 ccSet_N360;Norton 360 Settings Manager;c:\windows\system32\drivers\n360\1403010.016\ccsetx86.sys [2013-4-15 134304]
R1 IDSVix86;IDSVix86;c:\programdata\norton\{0c55c096-0f1d-4f28-aaa2-85ef591126e7}\n360_20.2.1.22\definitions\ipsdefs\20130510.001\IDSvix86.sys [2013-5-11 386720]
R1 SymIRON;Symantec Iron Driver;c:\windows\system32\drivers\n360\1403010.016\ironx86.sys [2013-4-15 175264]
R1 SYMTDIv;Symantec Vista Network Dispatch Driver;c:\windows\system32\drivers\n360\1403010.016\symtdiv.sys [2013-4-15 350368]
R2 N360;Norton 360;c:\program files\norton 360\engine\20.3.1.22\ccsvchst.exe [2013-4-15 144520]
R2 regi;regi;c:\windows\system32\drivers\regi.sys [2007-4-17 11032]
R3 EraserUtilRebootDrv;EraserUtilRebootDrv;c:\program files\common files\symantec shared\eengine\EraserUtilRebootDrv.sys [2013-4-12 106656]
S2 clr_optimization_v4.0.30319_32;Microsoft .NET Framework NGEN v4.0.30319_X86;c:\windows\microsoft.net\framework\v4.0.30319\mscorsvw.exe [2010-3-18 130384]
S2 FontCache;Windows Font Cache Service;c:\windows\system32\svchost.exe -k LocalServiceAndNoImpersonation [2008-1-20 21504]
S3 L1C;NDIS Miniport Driver for Atheros AR8131/AR8132 PCI-E Ethernet Controller;c:\windows\system32\drivers\L1C60x86.sys [2009-3-13 49664]
S3 WPFFontCache_v0400;Windows Presentation Foundation Font Cache 4.0.0.0;c:\windows\microsoft.net\framework\v4.0.30319\wpf\WPFFontCache_v0400.exe [2010-3-18 753504]
S4 DiskDoctorService;Norton Disk Doctor Service;c:\program files\symantec\norton utilities 16\tools\disk doctor\DiskDoctorSrv.exe [2013-2-2 1147424]
S4 ePowerSvc;Acer ePower Service;c:\program files\emachines\emachines power management\ePowerSvc.exe [2009-3-13 653856]
S4 GoogleDesktopManager-092308-165331;Google Desktop Manager 5.8.809.23506;c:\program files\google\google desktop search\GoogleDesktop.exe [2009-3-13 30192]
S4 NTIBackupSvc;NTI Backup Now 5 Backup Service;c:\program files\newtech infosystems\nti backup now 5\BackupSvc.exe [2008-9-23 50424]
S4 NTISchedulerSvc;NTI Backup Now 5 Scheduler Service;c:\program files\newtech infosystems\nti backup now 5\SchedulerSvc.exe [2008-9-23 144632]
S4 NU16StartManagerSvc;Norton Utilities 16 Start Manager Service;c:\program files\symantec\norton utilities 16\smonitor\StartManSvc.exe [2013-2-2 792608]
S4 SpeedDiskService;Norton SpeedDisk Service;c:\program files\symantec\norton utilities 16\tools\speeddisk\SpeedDiskSrv.exe [2013-2-2 1160224]
.
=============== Created Last 30 ================
.
2013-05-12 05:15:01 2730536 ----a-w- c:\programdata\microsoft\windows defender\definition updates\backup\mpengine.dll
2013-05-12 05:14:52 6906960 ----a-w- c:\programdata\microsoft\windows defender\definition updates\{f588db36-d9d4-4c66-8c80-498e4bb6f37f}\mpengine.dll
2013-05-12 05:14:45 238872 ------w- c:\windows\system32\MpSigStub.exe
2013-05-11 06:30:35 -------- d-----w- c:\windows\system32\N360_BACKUP
2013-05-04 02:09:52 71048 ----a-w- c:\windows\system32\FlashPlayerCPLApp.cpl
2013-05-04 02:09:52 691592 ----a-w- c:\windows\system32\FlashPlayerApp.exe
2013-05-01 22:05:16 -------- d-----w- c:\windows\system32\Adobe
2013-04-16 00:54:02 350368 ----a-w- c:\windows\system32\drivers\n360\1403010.016\symtdiv.sys
2013-04-16 00:54:02 338592 ----a-w- c:\windows\system32\drivers\n360\1403010.016\symnets.sys
2013-04-16 00:54:02 21400 ----a-r- c:\windows\system32\drivers\n360\1403010.016\symelam.sys
2013-04-16 00:54:01 934488 ----a-w- c:\windows\system32\drivers\n360\1403010.016\symefa.sys
2013-04-16 00:54:01 367704 ----a-w- c:\windows\system32\drivers\n360\1403010.016\symds.sys
2013-04-16 00:54:01 32344 ----a-w- c:\windows\system32\drivers\n360\1403010.016\srtspx.sys
2013-04-16 00:54:00 602712 ----a-w- c:\windows\system32\drivers\n360\1403010.016\srtsp.sys
2013-04-16 00:54:00 175264 ----a-w- c:\windows\system32\drivers\n360\1403010.016\ironx86.sys
2013-04-16 00:54:00 134304 ----a-w- c:\windows\system32\drivers\n360\1403010.016\ccsetx86.sys
2013-04-16 00:53:04 14818 ----a-w- c:\windows\system32\drivers\n360\1403010.016\symvtcer.dat
2013-04-16 00:53:04 -------- d-----w- c:\windows\system32\drivers\n360\1403010.016
.
==================== Find3M ====================
.
2013-03-11 13:25:50 3603816 ----a-w- c:\windows\system32\ntkrnlpa.exe
2013-03-11 13:25:50 3551080 ----a-w- c:\windows\system32\ntoskrnl.exe
2013-03-09 03:45:04 49152 ----a-w- c:\windows\system32\csrsrv.dll
2013-03-09 01:28:08 64000 ----a-w- c:\windows\system32\smss.exe
2013-03-08 03:53:50 376320 ----a-w- c:\windows\system32\winsrv.dll
2013-03-08 03:52:22 2067968 ----a-w- c:\windows\system32\mstscax.dll
2013-03-05 01:40:56 2049024 ----a-w- c:\windows\system32\win32k.sys
2013-03-03 19:07:52 1082232 ----a-w- c:\windows\system32\drivers\ntfs.sys
2013-02-22 03:46:00 1800704 ----a-w- c:\windows\system32\jscript9.dll
2013-02-22 03:38:00 1129472 ----a-w- c:\windows\system32\wininet.dll
2013-02-22 03:37:50 1427968 ----a-w- c:\windows\system32\inetcpl.cpl
2013-02-22 03:34:17 142848 ----a-w- c:\windows\system32\ieUnatt.exe
2013-02-22 03:34:03 420864 ----a-w- c:\windows\system32\vbscript.dll
2013-02-22 03:31:46 2382848 ----a-w- c:\windows\system32\mshtml.tlb
2013-02-12 01:57:27 15872 ----a-w- c:\windows\system32\drivers\usb8023.sys
.
============= FINISH: 17:14:59.81 ===============


.
UNLESS SPECIFICALLY INSTRUCTED, DO NOT POST THIS LOG.
IF REQUESTED, ZIP IT UP & ATTACH IT
.
DDS (Ver_2012-11-20.01)
.
Microsoft® Windows Vista™ Home Basic
Boot Device: \Device\HarddiskVolume2
Install Date: 19/06/2012 2:51:21 AM
System Uptime: 12/05/2013 5:10:30 PM (0 hours ago)
.
Motherboard: eMachines | | HM50-YK
Processor: AMD Athlon(tm) Processor TF-20 | Socket M2/S1G1 | 1600/200mhz
.
==== Disk Partitions =========================
.
C: is FIXED (NTFS) - 136 GiB total, 77.058 GiB free.
D: is CDROM ()
.
==== Disabled Device Manager Items =============
.
Class GUID: {4d36e972-e325-11ce-bfc1-08002be10318}
Description: Atheros AR8132 PCI-E Fast Ethernet Controller
Device ID: PCI\VEN_1969&DEV_1062&SUBSYS_02131025&REV_C0\4&D0EE9EC&0&0038
Manufacturer: Atheros
Name: Atheros AR8132 PCI-E Fast Ethernet Controller
PNP Device ID: PCI\VEN_1969&DEV_1062&SUBSYS_02131025&REV_C0\4&D0EE9EC&0&0038
Service: L1C
.
==== System Restore Points ===================
.
.
==== Installed Programs ======================
.
Update for Microsoft Office 2007 (KB2508958)
32 Bit HP CIO Components Installer
Adobe Digital Editions 2.0
Adobe Flash Player 11 ActiveX
Adobe Flash Player 11 Plugin
Adobe Reader X (10.1.6)
Adobe Shockwave Player 12.0
Apple Application Support
Apple Mobile Device Support
Apple Software Update
Atheros Communications Inc.(R) AR81Family Gigabit/Fast Ethernet Driver
ATI Catalyst Install Manager
Bonjour
BufferChm
Catalyst Control Center Core Implementation
Catalyst Control Center Graphics Full Existing
Catalyst Control Center Graphics Full New
Catalyst Control Center Graphics Light
Catalyst Control Center Graphics Previews Vista
Catalyst Control Center InstallProxy
Catalyst Control Center Localization Chinese Standard
Catalyst Control Center Localization Chinese Traditional
Catalyst Control Center Localization Czech
Catalyst Control Center Localization Danish
Catalyst Control Center Localization Dutch
Catalyst Control Center Localization Finnish
Catalyst Control Center Localization French
Catalyst Control Center Localization German
Catalyst Control Center Localization Greek
Catalyst Control Center Localization Hungarian
Catalyst Control Center Localization Italian
Catalyst Control Center Localization Japanese
Catalyst Control Center Localization Korean
Catalyst Control Center Localization Norwegian
Catalyst Control Center Localization Polish
Catalyst Control Center Localization Portuguese
Catalyst Control Center Localization Russian
Catalyst Control Center Localization Spanish
Catalyst Control Center Localization Swedish
Catalyst Control Center Localization Thai
Catalyst Control Center Localization Turkish
ccc-core-static
ccc-utility
CCC Help Chinese Standard
CCC Help Chinese Traditional
CCC Help Czech
CCC Help Danish
CCC Help Dutch
CCC Help English
CCC Help Finnish
CCC Help French
CCC Help German
CCC Help Greek
CCC Help Hungarian
CCC Help Italian
CCC Help Japanese
CCC Help Korean
CCC Help Norwegian
CCC Help Polish
CCC Help Portuguese
CCC Help Russian
CCC Help Spanish
CCC Help Swedish
CCC Help Thai
CCC Help Turkish
Compatibility Pack for the 2007 Office system
Copy
D3DX10
Destination Component
DeviceDiscovery
DeviceManagementQFolder
DJ_AIO_03_F4200_ProductContext
DJ_AIO_03_F4200_Software
DJ_AIO_03_F4200_Software_Min
eMachines Games
eMachines Power Management
eMachines Recovery Management
eMachines ScreenSaver
eSupportQFolder
F4200
F4200_Help
Google Chrome
Google Chrome Frame
Google Desktop
Google Toolbar for Internet Explorer
Google Update Helper
GPBaseService
Hotfix for Microsoft .NET Framework 3.5 SP1 (KB953595)
Hotfix for Microsoft .NET Framework 3.5 SP1 (KB958484)
HP Deskjet F4200 All-In-One Driver Software 10.0 Rel .3
HP Imaging Device Functions 10.0
HP Photosmart Essential 2.5
HP Smart Web Printing
HP Solution Center 10.0
HP Update
HPProductAssistant
HPSSupply
iCloud
InterActual Player
InterVideo WinDVD 8
iTunes
Launch Manager
Microsoft .NET Framework 3.5 SP1
Microsoft .NET Framework 4 Client Profile
Microsoft Application Error Reporting
Microsoft Office 2007 Service Pack 3 (SP3)
Microsoft Office Excel MUI (English) 2007
Microsoft Office File Validation Add-In
Microsoft Office Home and Student 2007
Microsoft Office OneNote MUI (English) 2007
Microsoft Office PowerPoint MUI (English) 2007
Microsoft Office PowerPoint Viewer 2007 (English)
Microsoft Office Proof (English) 2007
Microsoft Office Proof (French) 2007
Microsoft Office Proof (Spanish) 2007
Microsoft Office Proofing (English) 2007
Microsoft Office Proofing Tools 2007 Service Pack 3 (SP3)
Microsoft Office Shared MUI (English) 2007
Microsoft Office Shared Setup Metadata MUI (English) 2007
Microsoft Office Suite Activation Assistant
Microsoft Office Word MUI (English) 2007
Microsoft Office Word Viewer 2003
Microsoft Silverlight
Microsoft Visual C++ 2005 Redistributable
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161
Microsoft Works
MSXML 4.0 SP2 (KB954430)
MSXML 4.0 SP2 (KB973688)
Norton 360
Norton Utilities 16
NTI Backup Now 5
NTI Backup Now Standard
NTI Media Maker 8
OpenOffice.org 3.4.1
Opera 12.15
PSSWCORE
QuickTime
Realtek High Definition Audio Driver
Realtek USB 2.0 Card Reader
RedMon - Redirection Port Monitor
Scan
Security Update for Microsoft .NET Framework 3.5 SP1 (KB2604111)
Security Update for Microsoft .NET Framework 3.5 SP1 (KB2657424)
Security Update for Microsoft .NET Framework 3.5 SP1 (KB2736416)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2478663)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2518870)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2604121)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2656351)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2656368v2)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2656405)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2686827)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2729449)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2737019)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2742595)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2789642)
Security Update for Microsoft Office 2007 suites (KB2596615) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2596672) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2596744) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2596754) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2596785) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2596792) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2596871) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2597969) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2687311) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2687499) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2760416) 32-Bit Edition
Security Update for Microsoft Office Excel 2007 (KB2687307) 32-Bit Edition
Security Update for Microsoft Office InfoPath 2007 (KB2687440) 32-Bit Edition
Security Update for Microsoft Office PowerPoint 2007 (KB2596764) 32-Bit Edition
Security Update for Microsoft Office PowerPoint 2007 (KB2596912) 32-Bit Edition
Security Update for Microsoft Office Word 2007 (KB2760421) 32-Bit Edition
Shop for HP Supplies
Skins
SmartWebPrintingOC
SolSuite 2012 v12.6
SolutionCenter
Status
StudioTax 2011
StudioTax 2012
swMSM
Synaptics Pointing Device Driver
Toolbox
TrayApp
UnloadSupport
Update for 2007 Microsoft Office System (KB967642)
Update for Microsoft .NET Framework 3.5 SP1 (KB963707)
Update for Microsoft .NET Framework 4 Client Profile (KB2468871)
Update for Microsoft .NET Framework 4 Client Profile (KB2533523)
Update for Microsoft .NET Framework 4 Client Profile (KB2600217)
Update for Microsoft Office 2007 Help for Common Features (KB963673)
Update for Microsoft Office 2007 suites (KB2596620) 32-Bit Edition
Update for Microsoft Office 2007 suites (KB2596660) 32-Bit Edition
Update for Microsoft Office 2007 suites (KB2596848) 32-Bit Edition
Update for Microsoft Office 2007 suites (KB2687493) 32-Bit Edition
Update for Microsoft Office 2007 suites (KB2767916) 32-Bit Edition
Update for Microsoft Office Excel 2007 Help (KB963678)
Update for Microsoft Office OneNote 2007 Help (KB963670)
Update for Microsoft Office Powerpoint 2007 Help (KB963669)
Update for Microsoft Office Script Editor Help (KB963671)
Update for Microsoft Office Word 2007 Help (KB963665)
VideoToolkit01
WebReg
WinRAR 4.20 (32-bit)
.
==== End Of File ===========================
User avatar
misssheila
Regular Member
 
Posts: 36
Joined: January 19th, 2011, 5:43 pm

Re: corrupt system files

Unread postby deltalima » May 12th, 2013, 5:43 pm

Hi misssheila,

I tried to repair system drive again from Norton utilites and it said "failed to initialize disk doctor Engine"


Unfortunately my knowledge of Norton Utilities is practically zero.

There is a support forum here that specialises in Norton products including Norton Utilities.

The experts there will have detailed knowledge of the product and should be able to guide you through finding and analysing the logs to see exactly what Norton Utilities removed and how to restore it.

Please let me know if you have any questions.
User avatar
deltalima
Admin/Teacher
Admin/Teacher
 
Posts: 7614
Joined: February 28th, 2009, 4:38 pm
Location: UK

Re: corrupt system files, still need help

Unread postby misssheila » May 13th, 2013, 1:23 am

Please I still need help. Here is the cbs.log from SFC. Hope this helps.

2013-05-13 01:09:19, Info CBS Appl: Evaluating package applicability for package Package_for_KB972145~31bf3856ad364e35~x86~~6.0.1.5, applicable state: 0
2013-05-13 01:09:19, Info CBS Appl: Evaluating package applicability for package Package_for_KB972145~31bf3856ad364e35~x86~~6.0.1.5, applicable state: 0
2013-05-13 01:09:19, Info CBS Appl: Evaluating package applicability for package Package_for_KB972145~31bf3856ad364e35~x86~~6.0.1.5, applicable state: 7
2013-05-13 01:09:19, Info CBS Appl: Evaluating package applicability for package Package_for_KB972145~31bf3856ad364e35~x86~~6.0.1.5, applicable state: 0
2013-05-13 01:09:19, Info CBS Appl: Evaluating package applicability for package Package_for_KB972145~31bf3856ad364e35~x86~~6.0.1.5, applicable state: 0
2013-05-13 01:09:19, Info CBS Appl: Evaluating package applicability for package Package_for_KB972145~31bf3856ad364e35~x86~~6.0.1.5, applicable state: 0
2013-05-13 01:09:19, Info CBS Appl: Evaluating package applicability for package Package_for_KB972145~31bf3856ad364e35~x86~~6.0.1.5, applicable state: 0
2013-05-13 01:09:19, Info CBS Appl: Evaluating package applicability for package Package_for_KB972145~31bf3856ad364e35~x86~~6.0.1.5, applicable state: 0
2013-05-13 01:09:19, Info CBS Appl: Evaluating package applicability for package Package_for_KB972145~31bf3856ad364e35~x86~~6.0.1.5, applicable state: 0
2013-05-13 01:09:19, Info CBS Appl: Evaluating package applicability for package Package_for_KB972145~31bf3856ad364e35~x86~~6.0.1.5, applicable state: 0
2013-05-13 01:09:19, Info CBS Appl: Evaluating package applicability for package Package_for_KB972145~31bf3856ad364e35~x86~~6.0.1.5, applicable state: 0
2013-05-13 01:09:19, Info CBS Appl: Evaluating package applicability for package Package_for_KB972145~31bf3856ad364e35~x86~~6.0.1.5, applicable state: 0
2013-05-13 01:09:19, Info CBS Appl: Evaluating package applicability for package Package_for_KB972145~31bf3856ad364e35~x86~~6.0.1.5, applicable state: 0
2013-05-13 01:09:19, Info CBS Appl: Evaluating package applicability for package Package_for_KB972145~31bf3856ad364e35~x86~~6.0.1.5, applicable state: 0
2013-05-13 01:09:19, Info CBS Appl: Evaluating package applicability for package Package_for_KB972145~31bf3856ad364e35~x86~~6.0.1.5, applicable state: 0
2013-05-13 01:09:19, Info CBS Appl: Evaluating package applicability for package Package_for_KB972145~31bf3856ad364e35~x86~~6.0.1.5, applicable state: 0
2013-05-13 01:09:19, Info CBS Appl: Evaluating package applicability for package Package_for_KB972145~31bf3856ad364e35~x86~~6.0.1.5, applicable state: 0
2013-05-13 01:09:19, Info CBS Appl: Evaluating package applicability for package Package_for_KB972145~31bf3856ad364e35~x86~~6.0.1.5, applicable state: 7
2013-05-13 01:09:19, Info CBS Appl: Evaluating package applicability for package Package_for_KB972145~31bf3856ad364e35~x86~~6.0.1.5, applicable state: 7
2013-05-13 01:09:19, Info CBS Appl: Evaluating package applicability for package Package_for_KB972145~31bf3856ad364e35~x86~~6.0.1.5, applicable state: 0
2013-05-13 01:09:19, Info CBS Appl: Evaluating package applicability for package Package_for_KB972145~31bf3856ad364e35~x86~~6.0.1.5, applicable state: 0
2013-05-13 01:09:19, Info CBS Appl: Evaluating package applicability for package Package_for_KB972145~31bf3856ad364e35~x86~~6.0.1.5, applicable state: 0
2013-05-13 01:09:19, Info CBS Appl: Evaluating package applicability for package Package_for_KB972145~31bf3856ad364e35~x86~~6.0.1.5, applicable state: 0
2013-05-13 01:09:19, Info CBS Appl: Evaluating package applicability for package Package_for_KB972145~31bf3856ad364e35~x86~~6.0.1.5, applicable state: 0
2013-05-13 01:09:19, Info CBS Appl: Evaluating package applicability for package Package_for_KB972145~31bf3856ad364e35~x86~~6.0.1.5, applicable state: 0
2013-05-13 01:09:19, Info CBS Appl: Evaluating package applicability for package Package_for_KB972145~31bf3856ad364e35~x86~~6.0.1.5, applicable state: 0
2013-05-13 01:09:19, Info CBS Appl: Evaluating package applicability for package Package_for_KB972145~31bf3856ad364e35~x86~~6.0.1.5, applicable state: 0
2013-05-13 01:09:19, Info CBS Appl: Evaluating package applicability for package Package_for_KB972145~31bf3856ad364e35~x86~~6.0.1.5, applicable state: 0
2013-05-13 01:09:19, Info CBS Appl: Evaluating package applicability for package Package_for_KB972145~31bf3856ad364e35~x86~~6.0.1.5, applicable state: 0
2013-05-13 01:09:19, Info CBS Appl: Evaluating package applicability for package Package_for_KB972145~31bf3856ad364e35~x86~~6.0.1.5, applicable state: 0
2013-05-13 01:09:19, Info CBS Appl: Evaluating package applicability for package Package_for_KB972145~31bf3856ad364e35~x86~~6.0.1.5, applicable state: 0
2013-05-13 01:09:19, Info CBS Appl: Evaluating package applicability for package Package_for_KB972145~31bf3856ad364e35~x86~~6.0.1.5, applicable state: 0
2013-05-13 01:09:19, Info CBS Appl: Evaluating package applicability for package Package_for_KB972145~31bf3856ad364e35~x86~~6.0.1.5, applicable state: 0
2013-05-13 01:09:19, Info CBS Appl: Evaluating package applicability for package Package_for_KB972145~31bf3856ad364e35~x86~~6.0.1.5, applicable state: 0
2013-05-13 01:09:19, Info CBS Appl: Partial install Status testing, package: Package_for_KB972145~31bf3856ad364e35~x86~~6.0.1.5, partially installed (true/false), 0
2013-05-13 01:09:19, Info CBS Appl: detect Parent, Package: Package_for_KB972145~31bf3856ad364e35~x86~~6.0.1.5, Parent: Microsoft-Windows-MediaPlayer-Package~31bf3856ad364e35~x86~ar-SA~6.0.6000.16386, Disposition = 4, VersionComp: 1, ServiceComp: 1, BuildComp: 1, DistributionComp: 1, RevisionComp: 1, Exist: 1
2013-05-13 01:09:19, Info CBS Appl: detectParent (exact match): package: Package_for_KB972145~31bf3856ad364e35~x86~~6.0.1.5, Parent: Microsoft-Windows-MediaPlayer-Package~31bf3856ad364e35~x86~ar-SA~6.0.6000.16386, parent state: 0
2013-05-13 01:09:19, Info CBS Appl: detect Parent, Package: Package_for_KB972145~31bf3856ad364e35~x86~~6.0.1.5, Parent: Microsoft-Windows-MediaPlayer-Package~31bf3856ad364e35~x86~bg-BG~6.0.6000.16386, Disposition = 4, VersionComp: 1, ServiceComp: 1, BuildComp: 1, DistributionComp: 1, RevisionComp: 1, Exist: 1
2013-05-13 01:09:19, Info CBS Appl: detectParent (exact match): package: Package_for_KB972145~31bf3856ad364e35~x86~~6.0.1.5, Parent: Microsoft-Windows-MediaPlayer-Package~31bf3856ad364e35~x86~bg-BG~6.0.6000.16386, parent state: 0
2013-05-13 01:09:19, Info CBS Appl: detect Parent, Package: Package_for_KB972145~31bf3856ad364e35~x86~~6.0.1.5, Parent: Microsoft-Windows-MediaPlayer-Package~31bf3856ad364e35~x86~cs-CZ~6.0.6000.16386, Disposition = 4, VersionComp: 1, ServiceComp: 1, BuildComp: 1, DistributionComp: 1, RevisionComp: 1, Exist: 1
2013-05-13 01:09:19, Info CBS Appl: detectParent (exact match): package: Package_for_KB972145~31bf3856ad364e35~x86~~6.0.1.5, Parent: Microsoft-Windows-MediaPlayer-Package~31bf3856ad364e35~x86~cs-CZ~6.0.6000.16386, parent state: 0
2013-05-13 01:09:19, Info CBS Appl: detect Parent, Package: Package_for_KB972145~31bf3856ad364e35~x86~~6.0.1.5, Parent: Microsoft-Windows-MediaPlayer-Package~31bf3856ad364e35~x86~da-DK~6.0.6000.16386, Disposition = 4, VersionComp: 1, ServiceComp: 1, BuildComp: 1, DistributionComp: 1, RevisionComp: 1, Exist: 1
2013-05-13 01:09:19, Info CBS Appl: detectParent (exact match): package: Package_for_KB972145~31bf3856ad364e35~x86~~6.0.1.5, Parent: Microsoft-Windows-MediaPlayer-Package~31bf3856ad364e35~x86~da-DK~6.0.6000.16386, parent state: 0
2013-05-13 01:09:19, Info CBS Appl: detect Parent, Package: Package_for_KB972145~31bf3856ad364e35~x86~~6.0.1.5, Parent: Microsoft-Windows-MediaPlayer-Package~31bf3856ad364e35~x86~de-DE~6.0.6000.16386, Disposition = 4, VersionComp: 1, ServiceComp: 1, BuildComp: 1, DistributionComp: 1, RevisionComp: 1, Exist: 1
2013-05-13 01:09:19, Info CBS Appl: detectParent (exact match): package: Package_for_KB972145~31bf3856ad364e35~x86~~6.0.1.5, Parent: Microsoft-Windows-MediaPlayer-Package~31bf3856ad364e35~x86~de-DE~6.0.6000.16386, parent state: 0
2013-05-13 01:09:19, Info CBS Appl: detect Parent, Package: Package_for_KB972145~31bf3856ad364e35~x86~~6.0.1.5, Parent: Microsoft-Windows-MediaPlayer-Package~31bf3856ad364e35~x86~el-GR~6.0.6000.16386, Disposition = 4, VersionComp: 1, ServiceComp: 1, BuildComp: 1, DistributionComp: 1, RevisionComp: 1, Exist: 1
2013-05-13 01:09:19, Info CBS Appl: detectParent (exact match): package: Package_for_KB972145~31bf3856ad364e35~x86~~6.0.1.5, Parent: Microsoft-Windows-MediaPlayer-Package~31bf3856ad364e35~x86~el-GR~6.0.6000.16386, parent state: 0
2013-05-13 01:09:19, Info CBS Appl: detect Parent, Package: Package_for_KB972145~31bf3856ad364e35~x86~~6.0.1.5, Parent: Microsoft-Windows-MediaPlayer-Package~31bf3856ad364e35~x86~en-US~6.0.6000.16386, Disposition = 4, VersionComp: 1, ServiceComp: 1, BuildComp: 1, DistributionComp: 1, RevisionComp: 1, Exist: 1
2013-05-13 01:09:19, Info CBS Appl: detectParent (exact match): package: Package_for_KB972145~31bf3856ad364e35~x86~~6.0.1.5, Parent: Microsoft-Windows-MediaPlayer-Package~31bf3856ad364e35~x86~en-US~6.0.6000.16386, parent state: 7
2013-05-13 01:09:19, Info CBS Appl: detect Parent, Package: Package_for_KB972145~31bf3856ad364e35~x86~~6.0.1.5, disposition state from detectParent: 7
2013-05-13 01:09:19, Info CBS Appl: Evaluating package applicability for package Package_for_KB972145~31bf3856ad364e35~x86~~6.0.1.5, applicable state: 7
2013-05-13 01:09:19, Info CBS Appl: detect Parent, Package: Package_for_KB972145~31bf3856ad364e35~x86~~6.0.1.5, Parent: Microsoft-Windows-MediaPlayer-Package~31bf3856ad364e35~x86~ar-SA~6.0.6000.16386, Disposition = 1003, VersionComp: 1, ServiceComp: 1, BuildComp: 1, DistributionComp: 1, RevisionComp: 1, Exist: 1
2013-05-13 01:09:19, Info CBS Appl: detectParent (exact match): package: Package_for_KB972145~31bf3856ad364e35~x86~~6.0.1.5, Parent: Microsoft-Windows-MediaPlayer-Package~31bf3856ad364e35~x86~ar-SA~6.0.6000.16386, parent state: 0
2013-05-13 01:09:19, Info CBS Appl: detect Parent, Package: Package_for_KB972145~31bf3856ad364e35~x86~~6.0.1.5, disposition state from detectParent: 0
2013-05-13 01:09:19, Info CBS Appl: Evaluating package applicability for package Package_for_KB972145~31bf3856ad364e35~x86~~6.0.1.5, applicable state: 0
2013-05-13 01:09:19, Info CBS Appl: detect Parent, Package: Package_for_KB972145~31bf3856ad364e35~x86~~6.0.1.5, Parent: Microsoft-Windows-MediaPlayer-Package~31bf3856ad364e35~x86~bg-BG~6.0.6000.16386, Disposition = 1003, VersionComp: 1, ServiceComp: 1, BuildComp: 1, DistributionComp: 1, RevisionComp: 1, Exist: 1
2013-05-13 01:09:19, Info CBS Appl: detectParent (exact match): package: Package_for_KB972145~31bf3856ad364e35~x86~~6.0.1.5, Parent: Microsoft-Windows-MediaPlayer-Package~31bf3856ad364e35~x86~bg-BG~6.0.6000.16386, parent state: 0
2013-05-13 01:09:19, Info CBS Appl: detect Parent, Package: Package_for_KB972145~31bf3856ad364e35~x86~~6.0.1.5, disposition state from detectParent: 0
2013-05-13 01:09:19, Info CBS Appl: Evaluating package applicability for package Package_for_KB972145~31bf3856ad364e35~x86~~6.0.1.5, applicable state: 0
2013-05-13 01:09:19, Info CBS Appl: detect Parent, Package: Package_for_KB972145~31bf3856ad364e35~x86~~6.0.1.5, Parent: Microsoft-Windows-MediaPlayer-Package~31bf3856ad364e35~x86~cs-CZ~6.0.6000.16386, Disposition = 1003, VersionComp: 1, ServiceComp: 1, BuildComp: 1, DistributionComp: 1, RevisionComp: 1, Exist: 1
2013-05-13 01:09:19, Info CBS Appl: detectParent (exact match): package: Package_for_KB972145~31bf3856ad364e35~x86~~6.0.1.5, Parent: Microsoft-Windows-MediaPlayer-Package~31bf3856ad364e35~x86~cs-CZ~6.0.6000.16386, parent state: 0
2013-05-13 01:09:19, Info CBS Appl: detect Parent, Package: Package_for_KB972145~31bf3856ad364e35~x86~~6.0.1.5, disposition state from detectParent: 0
2013-05-13 01:09:19, Info CBS Appl: Evaluating package applicability for package Package_for_KB972145~31bf3856ad364e35~x86~~6.0.1.5, applicable state: 0
2013-05-13 01:09:19, Info CBS Appl: detect Parent, Package: Package_for_KB972145~31bf3856ad364e35~x86~~6.0.1.5, Parent: Microsoft-Windows-MediaPlayer-Package~31bf3856ad364e35~x86~da-DK~6.0.6000.16386, Disposition = 1003, VersionComp: 1, ServiceComp: 1, BuildComp: 1, DistributionComp: 1, RevisionComp: 1, Exist: 1
2013-05-13 01:09:19, Info CBS Appl: detectParent (exact match): package: Package_for_KB972145~31bf3856ad364e35~x86~~6.0.1.5, Parent: Microsoft-Windows-MediaPlayer-Package~31bf3856ad364e35~x86~da-DK~6.0.6000.16386, parent state: 0
2013-05-13 01:09:19, Info CBS Appl: detect Parent, Package: Package_for_KB972145~31bf3856ad364e35~x86~~6.0.1.5, disposition state from detectParent: 0
2013-05-13 01:09:19, Info CBS Appl: Evaluating package applicability for package Package_for_KB972145~31bf3856ad364e35~x86~~6.0.1.5, applicable state: 0
2013-05-13 01:09:19, Info CBS Appl: detect Parent, Package: Package_for_KB972145~31bf3856ad364e35~x86~~6.0.1.5, Parent: Microsoft-Windows-MediaPlayer-Package~31bf3856ad364e35~x86~de-DE~6.0.6000.16386, Disposition = 1003, VersionComp: 1, ServiceComp: 1, BuildComp: 1, DistributionComp: 1, RevisionComp: 1, Exist: 1
2013-05-13 01:09:19, Info CBS Appl: detectParent (exact match): package: Package_for_KB972145~31bf3856ad364e35~x86~~6.0.1.5, Parent: Microsoft-Windows-MediaPlayer-Package~31bf3856ad364e35~x86~de-DE~6.0.6000.16386, parent state: 0
2013-05-13 01:09:19, Info CBS Appl: detect Parent, Package: Package_for_KB972145~31bf3856ad364e35~x86~~6.0.1.5, disposition state from detectParent: 0
2013-05-13 01:09:19, Info CBS Appl: Evaluating package applicability for package Package_for_KB972145~31bf3856ad364e35~x86~~6.0.1.5, applicable state: 0
2013-05-13 01:09:19, Info CBS Appl: detect Parent, Package: Package_for_KB972145~31bf3856ad364e35~x86~~6.0.1.5, Parent: Microsoft-Windows-MediaPlayer-Package~31bf3856ad364e35~x86~el-GR~6.0.6000.16386, Disposition = 1003, VersionComp: 1, ServiceComp: 1, BuildComp: 1, DistributionComp: 1, RevisionComp: 1, Exist: 1
2013-05-13 01:09:19, Info CBS Appl: detectParent (exact match): package: Package_for_KB972145~31bf3856ad364e35~x86~~6.0.1.5, Parent: Microsoft-Windows-MediaPlayer-Package~31bf3856ad364e35~x86~el-GR~6.0.6000.16386, parent state: 0
2013-05-13 01:09:19, Info CBS Appl: detect Parent, Package: Package_for_KB972145~31bf3856ad364e35~x86~~6.0.1.5, disposition state from detectParent: 0
2013-05-13 01:09:19, Info CBS Appl: Evaluating package applicability for package Package_for_KB972145~31bf3856ad364e35~x86~~6.0.1.5, applicable state: 0
2013-05-13 01:09:19, Info CBS Appl: detect Parent, Package: Package_for_KB972145~31bf3856ad364e35~x86~~6.0.1.5, Parent: Microsoft-Windows-MediaPlayer-Package~31bf3856ad364e35~x86~en-US~6.0.6000.16386, Disposition = 1003, VersionComp: 1, ServiceComp: 1, BuildComp: 1, DistributionComp: 1, RevisionComp: 1, Exist: 1
2013-05-13 01:09:19, Info CBS Appl: detectParent (exact match): package: Package_for_KB972145~31bf3856ad364e35~x86~~6.0.1.5, Parent: Microsoft-Windows-MediaPlayer-Package~31bf3856ad364e35~x86~en-US~6.0.6000.16386, parent state: 7
2013-05-13 01:09:19, Info CBS Appl: detect Parent, Package: Package_for_KB972145~31bf3856ad364e35~x86~~6.0.1.5, disposition state from detectParent: 7
2013-05-13 01:09:19, Info CBS Appl: Evaluating package applicability for package Package_for_KB972145~31bf3856ad364e35~x86~~6.0.1.5, applicable state: 7
2013-05-13 01:09:19, Info CBS Appl: Selfupdate, Component: x86_microsoft-windows-m..yer-setup.resources_31bf3856ad364e35_0.0.0.0_en-us_02d6628c1aeb16fe (6.0.6000.21125), elevation:2, lower version revision holder: 6.0.6000.16926
2013-05-13 01:09:19, Info CBS Appl: SelfUpdate detect, component: x86_microsoft-windows-m..yer-setup.resources_31bf3856ad364e35_6.0.6000.21125_en-us_dd8f0a71eec3caed, elevation: 2, applicable: 0
2013-05-13 01:09:19, Info CBS Appl: Evaluating applicability block(non detectUpdate part), disposition is: 4, applicability: 1, result applicability state: 4
2013-05-13 01:09:19, Info CBS Appl: Evaluating applicability block, disposition is: 4, applicability: 1, result applicability state: 4
2013-05-13 01:09:19, Info CBS Appl: Package: Package_for_KB972145~31bf3856ad364e35~x86~~6.0.1.5, Update: 972145-1099_neutral_LDR, Applicable: 1, Disposition: 4
2013-05-13 01:09:19, Info CBS Appl: Selfupdate, Component: x86_microsoft-windows-m..yer-setup.resources_31bf3856ad364e35_0.0.0.0_en-us_02d6628c1aeb16fe (6.0.6000.16926), elevation:2, lower version revision holder: 6.0.6000.16386
2013-05-13 01:09:19, Info CBS Appl: SelfUpdate detect, component: x86_microsoft-windows-m..yer-setup.resources_31bf3856ad364e35_6.0.6000.16926_en-us_dd0695ced5a51138, elevation: 2, applicable: 1
2013-05-13 01:09:19, Info CBS Appl: Evaluating applicability block(non detectUpdate part), disposition is: 4, applicability: 4, result applicability state: 7
2013-05-13 01:09:19, Info CBS Appl: Evaluating applicability block(detectUpdate part), disposition is: 4, applicability: 4, result applicability state: 7
2013-05-13 01:09:19, Info CBS Appl: Evaluating applicability block, disposition is: 4, applicability: 4, result applicability state: 7
2013-05-13 01:09:19, Info CBS Appl: Package: Package_for_KB972145~31bf3856ad364e35~x86~~6.0.1.5, Update: 972145-1100_neutral_GDR, Applicable: 4, Disposition: 7
2013-05-13 01:09:19, Info CBS Appl: Selfupdate, Component: x86_microsoft-windows-m..ayer-core.resources_31bf3856ad364e35_0.0.0.0_en-us_4755b8d329cc27e2 (6.0.6000.21125), elevation:2, lower version revision holder: 6.0.6000.16926
2013-05-13 01:09:19, Info CBS Appl: SelfUpdate detect, component: x86_microsoft-windows-m..ayer-core.resources_31bf3856ad364e35_6.0.6000.21125_en-us_220e60b8fda4dbd1, elevation: 2, applicable: 0
2013-05-13 01:09:19, Info CBS Appl: Evaluating applicability block(non detectUpdate part), disposition is: 4, applicability: 1, result applicability state: 4
2013-05-13 01:09:19, Info CBS Appl: Evaluating applicability block, disposition is: 4, applicability: 1, result applicability state: 4
2013-05-13 01:09:19, Info CBS Appl: Package: Package_for_KB972145~31bf3856ad364e35~x86~~6.0.1.5, Update: 972145-1101_neutral_LDR, Applicable: 1, Disposition: 4
2013-05-13 01:09:19, Info CBS Appl: Selfupdate, Component: x86_microsoft-windows-m..ayer-core.resources_31bf3856ad364e35_0.0.0.0_en-us_4755b8d329cc27e2 (6.0.6000.16926), elevation:2, lower version revision holder: 6.0.6000.16386
2013-05-13 01:09:19, Info CBS Appl: SelfUpdate detect, component: x86_microsoft-windows-m..ayer-core.resources_31bf3856ad364e35_6.0.6000.16926_en-us_2185ec15e486221c, elevation: 2, applicable: 1
2013-05-13 01:09:19, Info CBS Appl: Evaluating applicability block(non detectUpdate part), disposition is: 4, applicability: 4, result applicability state: 7
2013-05-13 01:09:19, Info CBS Appl: Evaluating applicability block(detectUpdate part), disposition is: 4, applicability: 4, result applicability state: 7
2013-05-13 01:09:19, Info CBS Appl: Evaluating applicability block, disposition is: 4, applicability: 4, result applicability state: 7
2013-05-13 01:09:19, Info CBS Appl: Package: Package_for_KB972145~31bf3856ad364e35~x86~~6.0.1.5, Update: 972145-1102_neutral_GDR, Applicable: 4, Disposition: 7
2013-05-13 01:09:20, Info CBS Appl: detect Parent, Package: Package_for_KB972145~31bf3856ad364e35~x86~~6.0.1.5, Parent: Microsoft-Windows-MediaPlayer-Package~31bf3856ad364e35~x86~es-ES~6.0.6000.16386, Disposition = 1003, VersionComp: 1, ServiceComp: 1, BuildComp: 1, DistributionComp: 1, RevisionComp: 1, Exist: 1
2013-05-13 01:09:20, Info CBS Appl: detectParent (exact match): package: Package_for_KB972145~31bf3856ad364e35~x86~~6.0.1.5, Parent: Microsoft-Windows-MediaPlayer-Package~31bf3856ad364e35~x86~es-ES~6.0.6000.16386, parent state: 0
2013-05-13 01:09:20, Info CBS Appl: detect Parent, Package: Package_for_KB972145~31bf3856ad364e35~x86~~6.0.1.5, disposition state from detectParent: 0
2013-05-13 01:09:20, Info CBS Appl: Evaluating package applicability for package Package_for_KB972145~31bf3856ad364e35~x86~~6.0.1.5, applicable state: 0
2013-05-13 01:09:20, Info CBS Appl: detect Parent, Package: Package_for_KB972145~31bf3856ad364e35~x86~~6.0.1.5, Parent: Microsoft-Windows-MediaPlayer-Package~31bf3856ad364e35~x86~et-EE~6.0.6000.16386, Disposition = 1003, VersionComp: 1, ServiceComp: 1, BuildComp: 1, DistributionComp: 1, RevisionComp: 1, Exist: 1
2013-05-13 01:09:20, Info CBS Appl: detectParent (exact match): package: Package_for_KB972145~31bf3856ad364e35~x86~~6.0.1.5, Parent: Microsoft-Windows-MediaPlayer-Package~31bf3856ad364e35~x86~et-EE~6.0.6000.16386, parent state: 0
2013-05-13 01:09:20, Info CBS Appl: detect Parent, Package: Package_for_KB972145~31bf3856ad364e35~x86~~6.0.1.5, disposition state from detectParent: 0
2013-05-13 01:09:20, Info CBS Appl: Evaluating package applicability for package Package_for_KB972145~31bf3856ad364e35~x86~~6.0.1.5, applicable state: 0
2013-05-13 01:09:20, Info CBS Appl: detect Parent, Package: Package_for_KB972145~31bf3856ad364e35~x86~~6.0.1.5, Parent: Microsoft-Windows-MediaPlayer-Package~31bf3856ad364e35~x86~fi-FI~6.0.6000.16386, Disposition = 1003, VersionComp: 1, ServiceComp: 1, BuildComp: 1, DistributionComp: 1, RevisionComp: 1, Exist: 1
2013-05-13 01:09:20, Info CBS Appl: detectParent (exact match): package: Package_for_KB972145~31bf3856ad364e35~x86~~6.0.1.5, Parent: Microsoft-Windows-MediaPlayer-Package~31bf3856ad364e35~x86~fi-FI~6.0.6000.16386, parent state: 0
2013-05-13 01:09:20, Info CBS Appl: detect Parent, Package: Package_for_KB972145~31bf3856ad364e35~x86~~6.0.1.5, disposition state from detectParent: 0
2013-05-13 01:09:20, Info CBS Appl: Evaluating package applicability for package Package_for_KB972145~31bf3856ad364e35~x86~~6.0.1.5, applicable state: 0
2013-05-13 01:09:20, Info CBS Appl: detect Parent, Package: Package_for_KB972145~31bf3856ad364e35~x86~~6.0.1.5, Parent: Microsoft-Windows-MediaPlayer-Package~31bf3856ad364e35~x86~fr-FR~6.0.6000.16386, Disposition = 1003, VersionComp: 1, ServiceComp: 1, BuildComp: 1, DistributionComp: 1, RevisionComp: 1, Exist: 1
2013-05-13 01:09:20, Info CBS Appl: detectParent (exact match): package: Package_for_KB972145~31bf3856ad364e35~x86~~6.0.1.5, Parent: Microsoft-Windows-MediaPlayer-Package~31bf3856ad364e35~x86~fr-FR~6.0.6000.16386, parent state: 0
2013-05-13 01:09:20, Info CBS Appl: detect Parent, Package: Package_for_KB972145~31bf3856ad364e35~x86~~6.0.1.5, disposition state from detectParent: 0
2013-05-13 01:09:20, Info CBS Appl: Evaluating package applicability for package Package_for_KB972145~31bf3856ad364e35~x86~~6.0.1.5, applicable state: 0
2013-05-13 01:09:20, Info CBS Appl: detect Parent, Package: Package_for_KB972145~31bf3856ad364e35~x86~~6.0.1.5, Parent: Microsoft-Windows-MediaPlayer-Package~31bf3856ad364e35~x86~he-IL~6.0.6000.16386, Disposition = 1003, VersionComp: 1, ServiceComp: 1, BuildComp: 1, DistributionComp: 1, RevisionComp: 1, Exist: 1
2013-05-13 01:09:20, Info CBS Appl: detectParent (exact match): package: Package_for_KB972145~31bf3856ad364e35~x86~~6.0.1.5, Parent: Microsoft-Windows-MediaPlayer-Package~31bf3856ad364e35~x86~he-IL~6.0.6000.16386, parent state: 0
2013-05-13 01:09:20, Info CBS Appl: detect Parent, Package: Package_for_KB972145~31bf3856ad364e35~x86~~6.0.1.5, disposition state from detectParent: 0
2013-05-13 01:09:20, Info CBS Appl: Evaluating package applicability for package Package_for_KB972145~31bf3856ad364e35~x86~~6.0.1.5, applicable state: 0
2013-05-13 01:09:20, Info CBS Appl: detect Parent, Package: Package_for_KB972145~31bf3856ad364e35~x86~~6.0.1.5, Parent: Microsoft-Windows-MediaPlayer-Package~31bf3856ad364e35~x86~hr-HR~6.0.6000.16386, Disposition = 1003, VersionComp: 1, ServiceComp: 1, BuildComp: 1, DistributionComp: 1, RevisionComp: 1, Exist: 1
2013-05-13 01:09:20, Info CBS Appl: detectParent (exact match): package: Package_for_KB972145~31bf3856ad364e35~x86~~6.0.1.5, Parent: Microsoft-Windows-MediaPlayer-Package~31bf3856ad364e35~x86~hr-HR~6.0.6000.16386, parent state: 0
2013-05-13 01:09:20, Info CBS Appl: detect Parent, Package: Package_for_KB972145~31bf3856ad364e35~x86~~6.0.1.5, disposition state from detectParent: 0
2013-05-13 01:09:20, Info CBS Appl: Evaluating package applicability for package Package_for_KB972145~31bf3856ad364e35~x86~~6.0.1.5, applicable state: 0
2013-05-13 01:09:20, Info CBS Appl: detect Parent, Package: Package_for_KB972145~31bf3856ad364e35~x86~~6.0.1.5, Parent: Microsoft-Windows-MediaPlayer-Package~31bf3856ad364e35~x86~hu-HU~6.0.6000.16386, Disposition = 1003, VersionComp: 1, ServiceComp: 1, BuildComp: 1, DistributionComp: 1, RevisionComp: 1, Exist: 1
2013-05-13 01:09:20, Info CBS Appl: detectParent (exact match): package: Package_for_KB972145~31bf3856ad364e35~x86~~6.0.1.5, Parent: Microsoft-Windows-MediaPlayer-Package~31bf3856ad364e35~x86~hu-HU~6.0.6000.16386, parent state: 0
2013-05-13 01:09:20, Info CBS Appl: detect Parent, Package: Package_for_KB972145~31bf3856ad364e35~x86~~6.0.1.5, disposition state from detectParent: 0
2013-05-13 01:09:20, Info CBS Appl: Evaluating package applicability for package Package_for_KB972145~31bf3856ad364e35~x86~~6.0.1.5, applicable state: 0
2013-05-13 01:09:20, Info CBS Appl: detect Parent, Package: Package_for_KB972145~31bf3856ad364e35~x86~~6.0.1.5, Parent: Microsoft-Windows-MediaPlayer-Package~31bf3856ad364e35~x86~it-IT~6.0.6000.16386, Disposition = 1003, VersionComp: 1, ServiceComp: 1, BuildComp: 1, DistributionComp: 1, RevisionComp: 1, Exist: 1
2013-05-13 01:09:20, Info CBS Appl: detectParent (exact match): package: Package_for_KB972145~31bf3856ad364e35~x86~~6.0.1.5, Parent: Microsoft-Windows-MediaPlayer-Package~31bf3856ad364e35~x86~it-IT~6.0.6000.16386, parent state: 0
2013-05-13 01:09:20, Info CBS Appl: detect Parent, Package: Package_for_KB972145~31bf3856ad364e35~x86~~6.0.1.5, disposition state from detectParent: 0
2013-05-13 01:09:20, Info CBS Appl: Evaluating package applicability for package Package_for_KB972145~31bf3856ad364e35~x86~~6.0.1.5, applicable state: 0
2013-05-13 01:09:21, Info CBS Appl: detect Parent, Package: Package_for_KB972145~31bf3856ad364e35~x86~~6.0.1.5, Parent: Microsoft-Windows-MediaPlayer-Package~31bf3856ad364e35~x86~ja-JP~6.0.6000.16386, Disposition = 1003, VersionComp: 1, ServiceComp: 1, BuildComp: 1, DistributionComp: 1, RevisionComp: 1, Exist: 1
2013-05-13 01:09:21, Info CBS Appl: detectParent (exact match): package: Package_for_KB972145~31bf3856ad364e35~x86~~6.0.1.5, Parent: Microsoft-Windows-MediaPlayer-Package~31bf3856ad364e35~x86~ja-JP~6.0.6000.16386, parent state: 0
2013-05-13 01:09:21, Info CBS Appl: detect Parent, Package: Package_for_KB972145~31bf3856ad364e35~x86~~6.0.1.5, disposition state from detectParent: 0
2013-05-13 01:09:21, Info CBS Appl: Evaluating package applicability for package Package_for_KB972145~31bf3856ad364e35~x86~~6.0.1.5, applicable state: 0
2013-05-13 01:09:21, Info CBS Appl: detect Parent, Package: Package_for_KB972145~31bf3856ad364e35~x86~~6.0.1.5, Parent: Microsoft-Windows-MediaPlayer-Package~31bf3856ad364e35~x86~ko-KR~6.0.6000.16386, Disposition = 1003, VersionComp: 1, ServiceComp: 1, BuildComp: 1, DistributionComp: 1, RevisionComp: 1, Exist: 1
2013-05-13 01:09:21, Info CBS Appl: detectParent (exact match): package: Package_for_KB972145~31bf3856ad364e35~x86~~6.0.1.5, Parent: Microsoft-Windows-MediaPlayer-Package~31bf3856ad364e35~x86~ko-KR~6.0.6000.16386, parent state: 0
2013-05-13 01:09:21, Info CBS Appl: detect Parent, Package: Package_for_KB972145~31bf3856ad364e35~x86~~6.0.1.5, disposition state from detectParent: 0
2013-05-13 01:09:21, Info CBS Appl: Evaluating package applicability for package Package_for_KB972145~31bf3856ad364e35~x86~~6.0.1.5, applicable state: 0
2013-05-13 01:09:21, Info CBS Appl: detect Parent, Package: Package_for_KB972145~31bf3856ad364e35~x86~~6.0.1.5, Parent: Microsoft-Windows-MediaPlayer-Package~31bf3856ad364e35~x86~lt-LT~6.0.6000.16386, Disposition = 1003, VersionComp: 1, ServiceComp: 1, BuildComp: 1, DistributionComp: 1, RevisionComp: 1, Exist: 1
2013-05-13 01:09:21, Info CBS Appl: detectParent (exact match): package: Package_for_KB972145~31bf3856ad364e35~x86~~6.0.1.5, Parent: Microsoft-Windows-MediaPlayer-Package~31bf3856ad364e35~x86~lt-LT~6.0.6000.16386, parent state: 0
2013-05-13 01:09:21, Info CBS Appl: detect Parent, Package: Package_for_KB972145~31bf3856ad364e35~x86~~6.0.1.5, disposition state from detectParent: 0
2013-05-13 01:09:21, Info CBS Appl: Evaluating package applicability for package Package_for_KB972145~31bf3856ad364e35~x86~~6.0.1.5, applicable state: 0
2013-05-13 01:09:21, Info CBS Appl: detect Parent, Package: Package_for_KB972145~31bf3856ad364e35~x86~~6.0.1.5, Parent: Microsoft-Windows-MediaPlayer-Package~31bf3856ad364e35~x86~lv-LV~6.0.6000.16386, Disposition = 1003, VersionComp: 1, ServiceComp: 1, BuildComp: 1, DistributionComp: 1, RevisionComp: 1, Exist: 1
2013-05-13 01:09:21, Info CBS Appl: detectParent (exact match): package: Package_for_KB972145~31bf3856ad364e35~x86~~6.0.1.5, Parent: Microsoft-Windows-MediaPlayer-Package~31bf3856ad364e35~x86~lv-LV~6.0.6000.16386, parent state: 0
2013-05-13 01:09:21, Info CBS Appl: detect Parent, Package: Package_for_KB972145~31bf3856ad364e35~x86~~6.0.1.5, disposition state from detectParent: 0
2013-05-13 01:09:21, Info CBS Appl: Evaluating package applicability for package Package_for_KB972145~31bf3856ad364e35~x86~~6.0.1.5, applicable state: 0
2013-05-13 01:09:21, Info CBS Appl: detect Parent, Package: Package_for_KB972145~31bf3856ad364e35~x86~~6.0.1.5, Parent: Microsoft-Windows-MediaPlayer-Package~31bf3856ad364e35~x86~nb-NO~6.0.6000.16386, Disposition = 1003, VersionComp: 1, ServiceComp: 1, BuildComp: 1, DistributionComp: 1, RevisionComp: 1, Exist: 1
2013-05-13 01:09:21, Info CBS Appl: detectParent (exact match): package: Package_for_KB972145~31bf3856ad364e35~x86~~6.0.1.5, Parent: Microsoft-Windows-MediaPlayer-Package~31bf3856ad364e35~x86~nb-NO~6.0.6000.16386, parent state: 0
2013-05-13 01:09:21, Info CBS Appl: detect Parent, Package: Package_for_KB972145~31bf3856ad364e35~x86~~6.0.1.5, disposition state from detectParent: 0
2013-05-13 01:09:21, Info CBS Appl: Evaluating package applicability for package Package_for_KB972145~31bf3856ad364e35~x86~~6.0.1.5, applicable state: 0
User avatar
misssheila
Regular Member
 
Posts: 36
Joined: January 19th, 2011, 5:43 pm

Re: corrupt system files

Unread postby deltalima » May 13th, 2013, 3:52 am

Hi misssheila,

Unfortunately that log does not tell us what we need to know, sfc.exe is not a cure for everything and we need to know what changes Norton Utilities made.

Did you ask in the forum I mentioned? The experts there should have the knowledge to help.
User avatar
deltalima
Admin/Teacher
Admin/Teacher
 
Posts: 7614
Joined: February 28th, 2009, 4:38 pm
Location: UK

Re: corrupt system files

Unread postby misssheila » May 13th, 2013, 3:51 pm

Do I need to repost here? no one seems to be looking at it. I need help to find those logs. I figure they see your name as last post and figure your helping me. I'm quite frustrated here.
User avatar
misssheila
Regular Member
 
Posts: 36
Joined: January 19th, 2011, 5:43 pm

Re: corrupt system files

Unread postby deltalima » May 14th, 2013, 3:06 am

Hi misssheila,

Maybe you missed the link in my earlier post, the forum where the Norton Utilities experts are is

http://community.norton.com/t5/Other-No ... bd-p/other
User avatar
deltalima
Admin/Teacher
Admin/Teacher
 
Posts: 7614
Joined: February 28th, 2009, 4:38 pm
Location: UK
Advertisement
Register to Remove


  • Similar Topics
    Replies
    Views
    Last post

Return to Software Support (including Windows)



Who is online

Users browsing this forum: No registered users and 11 guests

Contact us:

Advertisements do not imply our endorsement of that product or service. Register to remove all ads. The forum is run by volunteers who donate their time and expertise. We make every attempt to ensure that the help and advice posted is accurate and will not cause harm to your computer. However, we do not guarantee that they are accurate and they are to be used at your own risk. All trademarks are the property of their respective owners.

Member site: UNITE Against Malware