Welcome to MalwareRemoval.com,
What if we told you that you could get malware removal help from experts, and that it was 100% free? MalwareRemoval.com provides free support for people with infected computers. Our help, and the tools we use are always 100% free. No hidden catch. We simply enjoy helping others. You enjoy a clean, safe computer.

Malware Removal Instructions

Hijackthis

MalwareRemoval.com provides free support for people with infected computers. Using plain language that anyone can understand, our community of volunteer experts will walk you through each step.

Hijackthis

Unread postby carl » May 9th, 2006, 3:17 pm

i have "WinAntiviruspor2006" problems and possibly more,
i apologis eif i've done something wrong, i'm not great with pc's and i'm trying to take in more than i probably can!!

Logfile of HijackThis v1.99.1
Scan saved at 20:13:33, on 09/05/2006
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Windows Defender\MsMpEng.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\ccProxy.exe
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Norton Internet Security\ISSVC.exe
C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.EXE
C:\PROGRA~1\COMMON~1\AOL\ACS\AOLacsd.exe
C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe
C:\Program Files\Norton Internet Security\Norton AntiVirus\navapsvc.exe
C:\WINDOWS\system32\dcomcfg.exe
C:\WINDOWS\zHotkey.exe
C:\Program Files\CyberLink\PowerDVD\PDVDServ.exe
C:\WINDOWS\system32\igfxtray.exe
C:\WINDOWS\system32\hkcmd.exe
C:\Program Files\Digital Media Reader\shwiconem.exe
C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\E_S4I0T1.EXE
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\Program Files\Real\RealPlayer\RealPlay.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\QuickTime\qttask.exe
C:\Program Files\WinAntiVirus Pro 2006\winav.exe
C:\Program Files\Windows Defender\MSASCui.exe
C:\Program Files\Spyware Nuker\swnxt.exe
C:\Program Files\MSN Messenger\msnmsgr.exe
C:\Program Files\BigFix\BigFix.exe
C:\Program Files\MSN Toolbar Suite\DS\02.05.0001.1119\en-us\bin\WindowsSearch.exe
C:\Program Files\Common Files\New Boundary\PrismXL\PRISMXL.SYS
C:\WINDOWS\system32\slserv.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files\MSN Toolbar Suite\DS\02.05.0001.1119\en-us\bin\WindowsSearchIndexer.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\WINDOWS\system32\msiexec.exe
C:\Program Files\Spybot - Search & Destroy\SpybotSD.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Documents and Settings\Carl Gibson\Desktop\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = about:blank
R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://www.gocyberlink.com/registration ... hannel=OEM
R3 - Default URLSearchHook is missing
O2 - BHO: Nothing - {b0398eca-0bcd-4645-8261-5e9dc70248d0} - C:\WINDOWS\system32\hpAB63.tmp
O2 - BHO: EpsonToolBandKicker Class - {E99421FB-68DD-40F0-B4AC-B7027CAE2F1A} - C:\Program Files\EPSON\EPSON Web-To-Page\EPSON Web-To-Page.dll (file missing)
O3 - Toolbar: EPSON Web-To-Page - {EE5D279F-081B-4404-994D-C6B60AAEBA6D} - C:\Program Files\EPSON\EPSON Web-To-Page\EPSON Web-To-Page.dll (file missing)
O3 - Toolbar: Norton Internet Security - {0B53EAC3-8D69-4b9e-9B19-A37C9A5676A7} - C:\Program Files\Common Files\Symantec Shared\AdBlocking\NISShExt.dll
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton Internet Security\Norton AntiVirus\NavShExt.dll (file missing)
O3 - Toolbar: MSN Search Toolbar - {BDAD1DAD-C946-4A17-ADC1-64B5B4FF55D0} - C:\Program Files\MSN Toolbar Suite\TB\02.05.0001.1119\en-us\msntb.dll (file missing)
O3 - Toolbar: &Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn0\yt.dll
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar2.dll
O4 - HKLM\..\Run: [Recguard] C:\WINDOWS\SMINST\RECGUARD.EXE
O4 - HKLM\..\Run: [CHotkey] zHotkey.exe
O4 - HKLM\..\Run: [ShowWnd] ShowWnd.exe
O4 - HKLM\..\Run: [RemoteControl] "C:\Program Files\CyberLink\PowerDVD\PDVDServ.exe"
O4 - HKLM\..\Run: [NeroFilterCheck] C:\WINDOWS\system32\NeroCheck.exe
O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\system32\igfxtray.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\system32\hkcmd.exe
O4 - HKLM\..\Run: [SunKistEM] C:\Program Files\Digital Media Reader\shwiconem.exe
O4 - HKLM\..\Run: [EPSON Stylus C46 Series] C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\E_S4I0T1.EXE /P23 "EPSON Stylus C46 Series" /O6 "USB001" /M "Stylus C46"
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [Symantec NetDriver Monitor] C:\PROGRA~1\SYMNET~1\SNDMon.exe /Consumer
O4 - HKLM\..\Run: [REGSHAVE] C:\Program Files\REGSHAVE\REGSHAVE.EXE /AUTORUN
O4 - HKLM\..\Run: [RealTray] C:\Program Files\Real\RealPlayer\RealPlay.exe SYSTEMBOOTHIDEPLAYER
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [WinAntiVirusPro2006] C:\Program Files\WinAntiVirus Pro 2006\winav.exe /min
O4 - HKLM\..\Run: [Windows Defender] "C:\Program Files\Windows Defender\MSASCui.exe" -hide
O4 - HKLM\..\Run: [AdwareAlert] C:\Program Files\AdwareAlert\AdwareAlert.exe -boot
O4 - HKLM\..\Run: [SWN2] C:\Program Files\Spyware Nuker\swnxt.exe /h
O4 - HKCU\..\Run: [msnmsgr] "C:\Program Files\MSN Messenger\msnmsgr.exe" /background
O4 - Global Startup: BigFix.lnk = C:\Program Files\BigFix\BigFix.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE
O4 - Global Startup: Windows Desktop Search.lnk = C:\Program Files\MSN Toolbar Suite\DS\02.05.0001.1119\en-us\bin\WindowsSearch.exe
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~3\Office10\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\j2re1.4.2\bin\npjpi142.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\j2re1.4.2\bin\npjpi142.dll
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\system32\Shdocvw.dll
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?linkid=39204
O16 - DPF: {4F1E5B1A-2A80-42CA-8532-2D05CB959537} (MSN Photo Upload Tool) - http://by102fd.bay102.hotmail.msn.com/r ... nPUpld.cab
O16 - DPF: {88D758A3-D33B-45FD-91E3-67749B4057FA} - http://dm.screensavers.com/dm/installer ... taller.cab
O16 - DPF: {9A9307A0-7DA4-4DAF-B042-5009F29E09E1} (ActiveScan Installer Class) - http://acs.pandasoftware.com/activescan ... asinst.cab
O16 - DPF: {B38870E4-7ECB-40DA-8C6A-595F0A5519FF} (MsnMessengerSetupDownloadControl Class) - http://messenger.msn.com/download/MsnMe ... loader.cab
O18 - Protocol: msnim - {828030A1-22C1-4009-854F-8E305202313F} - "C:\PROGRA~1\MSNMES~1\msgrapp.dll" (file missing)
O20 - Winlogon Notify: igfxcui - C:\WINDOWS\SYSTEM32\igfxsrvc.dll
O23 - Service: AOL Connectivity Service (AOL ACS) - America Online, Inc. - C:\PROGRA~1\COMMON~1\AOL\ACS\AOLacsd.exe
O23 - Service: Automatic LiveUpdate Scheduler - Symantec Corporation - C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Network Proxy (ccProxy) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccProxy.exe
O23 - Service: Symantec Password Validation (ccPwdSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
O23 - Service: Firewall service (FWSvc) - WinSoftware, Ltd. - C:\Program Files\WinAntiVirus Pro 2006\FWSvc.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: iPodService - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: ISSvc (ISSVC) - Symantec Corporation - C:\Program Files\Norton Internet Security\ISSVC.exe
O23 - Service: LiveUpdate - Symantec Corporation - C:\PROGRA~1\Symantec\LIVEUP~1\LUCOMS~1.EXE
O23 - Service: Norton AntiVirus Auto-Protect Service (navapsvc) - Symantec Corporation - C:\Program Files\Norton Internet Security\Norton AntiVirus\navapsvc.exe
O23 - Service: PrismXL - New Boundary Technologies, Inc. - C:\Program Files\Common Files\New Boundary\PrismXL\PRISMXL.SYS
O23 - Service: SAVScan - Symantec Corporation - C:\Program Files\Norton Internet Security\Norton AntiVirus\SAVScan.exe
O23 - Service: ScriptBlocking Service (SBService) - Symantec Corporation - C:\PROGRA~1\COMMON~1\SYMANT~1\SCRIPT~1\SBServ.exe
O23 - Service: SmartLinkService (SLService) - - C:\WINDOWS\SYSTEM32\slserv.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: Symantec SPBBCSvc (SPBBCSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
O23 - Service: Symantec Core LC - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
carl
Regular Member
 
Posts: 40
Joined: May 9th, 2006, 2:51 pm
Advertisement
Register to Remove

Unread postby carl » May 9th, 2006, 4:11 pm

i've just ran spybot, and it says its removed the infections, but i still have the WinAntivirusPro2006 icon on my desktop, and my homepage is still not right!, although the WinAnti... icon is gone from the bottom toolbar!
I'm confused!!
carl
Regular Member
 
Posts: 40
Joined: May 9th, 2006, 2:51 pm

Unread postby amateur » May 9th, 2006, 4:14 pm

Hello Carl,

Welcome to MR. :)

You've done a great job of posting your HijackThis log. It needs to be put in a folder of its own for it to function properly though. So, right click on an empty space on the desktop and go to New>Folder to create a new folder. Name it HijackThis and then drag and drop the HijackThis.exe into this folder.

Go to Start>Control Panel>Add/Remove Programs, find

WinAntiVirus Pro 2006
Adware Alert
Spyware Nuker


and remove them. There are better alternatives.

Then, using Windows Explorer (right click on Start, click on Explore), navigage to the following folder and delete it.

C:\Program Files\WinAntiVirus Pro 2006\
C:\Program Files\Spyware Nuker\
C:\Program Files\AdwareAlert\

Restart your computer.

Note on Adware Alert: Previously found to be of dubious repute. I don't know which version you have. Please read this: http://www.spywarewarrior.com/rogue_ant ... alert_note
Note on Spyware Nuker: http://www.symantec.com/avcenter/venc/d ... nuker.html

======================================

You have a smitfraud infection. We'll need to disable your realtime scanners so that they will not interfere with the fixes.

Please disable Windows Defender Real Time Protection as it may interfere with the fix. To disable Windows Defender:

  • Open Windows Defender
  • Click Tools
  • Click General Settings
  • Scroll down to Real Time Protection Options
  • Uncheck Turn on Real Time Protection (recommended)
  • Close Windows Defender

Once your log is clean you can re-enable Windows Defender Real Time Protection.

======================================

Disabling Norton Script Blocking

* Disable the Script Blocking Service:
" To open Services, click Start, point to Settings, and then click Control Panel. Double-click Administrative Tools, and then double-click Services.
" Find ScriptBlocking services, Right-click the service, and then click and then click Properties. On the General tab, under Startup, click Disabled.
" Under Service Status, click Stop button. Click Apply button.
* Disable the Script Blocking In Norton Settings:
" Start Norton Antivirus.
" Click Options. If a menu appears when you click Options, then click Norton Antivirus. The Norton Antivirus Options dialog box appears.
" Click Script Blocking.
" Uncheck Enable Script Blocking (recommended).
" Click OK
You can reenable it afterwards when everything is clean again.

======================================

Make sure that you can see hidden files.
  1. Click Start.
  2. Click My Computer.
  3. Select the Tools menu and click Folder Options.
  4. Select the View Tab.
  5. Under the Hidden files and folders heading select Show hidden files and folders.
  6. Uncheck the Hide protected operating system files (recommended) option.
  7. Click Yes to confirm.
  8. Uncheck the Hide file extensions for known file types.
  9. Click OK.
** These files are hidden to stop you accidentally removing something important.
It is advisable to hide them again after fixing your computer. **

======================================

This tool is Only for Windows XP and Windows 2000

Please download SmitfraudFix (by S!Ri)
Extract the content (a folder named SmitfraudFix) to your Desktop.

Image

Open the SmitfraudFix folder and double-click smitfraudfix.cmd
Select option #1 - Search by typing 1 and press Enter

Image

This program will scan large amounts of files on your computer for known patterns so please be patient while it works. When it is done, the results of the scan will be displayed and it will create a log named rapport.txt in the root of your drive, eg: Local Disk C: or partition where your operating system is installed. Please post that log along with all others requested in your next reply.

IMPORTANT: Do NOT run any other options until you are asked to do so!

Note : process.exe is detected by some antivirus programs (AntiVir, Dr.Web, Kaspersky) as a "RiskTool"; it is not a virus, but a program used to stop system processes. Antivirus programs cannot distinguish between "good" and "malicious" use of such programs, therefore your antivirus may alert you about this. Please allow it.

In your next post, please include
  • smitfraudfix log
  • new hijackthis log
User avatar
amateur
MRU Master
MRU Master
 
Posts: 2545
Joined: September 25th, 2005, 1:13 pm
Location: RI, USA

Unread postby carl » May 9th, 2006, 4:16 pm

just tried to remove the WinAntivirus2006 icon by add/uninstall programs but it isn't there!!!!!!could it be under a different name?
carl
Regular Member
 
Posts: 40
Joined: May 9th, 2006, 2:51 pm

Unread postby carl » May 9th, 2006, 4:19 pm

carl wrote:just tried to remove the WinAntivirus2006 icon by add/uninstall programs but it isn't there!!!!!!could it be under a different name?


Hmmm! it's now gone, but my homepage is still some kind of internet security warning page!!
Any help please?
carl
Regular Member
 
Posts: 40
Joined: May 9th, 2006, 2:51 pm

Unread postby carl » May 9th, 2006, 4:38 pm

C:\Program Files\WinAntiVirus Pro 2006\
C:\Program Files\Spyware Nuker\

can't find these!!! could they be under another name?
carl
Regular Member
 
Posts: 40
Joined: May 9th, 2006, 2:51 pm

Unread postby amateur » May 9th, 2006, 4:39 pm

just tried to remove the WinAntivirus2006 icon by add/uninstall programs but it isn't there!!!!!!could it be under a different name?


OK. Skip that and continue with the rest of the instructions.
User avatar
amateur
MRU Master
MRU Master
 
Posts: 2545
Joined: September 25th, 2005, 1:13 pm
Location: RI, USA

Unread postby carl » May 9th, 2006, 4:41 pm

Disabling Norton Script Blocking

* Disable the Script Blocking Service:
" To open Services, click Start, point to Settings, and then click Control Panel. Double-click Administrative Tools, and then double-click Services.

bit confused here too! can't find admin tools!! is this on Norton internet...or the start button on windows xp?
carl
Regular Member
 
Posts: 40
Joined: May 9th, 2006, 2:51 pm

Unread postby amateur » May 9th, 2006, 4:50 pm

First, click on Start, then go to Control Panel, From Control Panel click on Administrative Tools. Then you'll see Services. Double click on Services. In the right pane, you'll see the ScriptBlocking Service.
User avatar
amateur
MRU Master
MRU Master
 
Posts: 2545
Joined: September 25th, 2005, 1:13 pm
Location: RI, USA

Unread postby carl » May 9th, 2006, 4:55 pm

found it and carrying on (sorry i get there in the end!!)
carl
Regular Member
 
Posts: 40
Joined: May 9th, 2006, 2:51 pm

Unread postby amateur » May 9th, 2006, 4:56 pm

:thumbright:
User avatar
amateur
MRU Master
MRU Master
 
Posts: 2545
Joined: September 25th, 2005, 1:13 pm
Location: RI, USA

Unread postby carl » May 9th, 2006, 5:02 pm

having problems with smitfraud now!! i think i already have this in C documents but can't find it! hold on...
carl
Regular Member
 
Posts: 40
Joined: May 9th, 2006, 2:51 pm

Unread postby carl » May 9th, 2006, 5:04 pm

Extract the content (a folder named SmitfraudFix) to your Desktop.

how do i do this?
carl
Regular Member
 
Posts: 40
Joined: May 9th, 2006, 2:51 pm

Unread postby carl » May 9th, 2006, 5:08 pm

it's telling me "process.exe file missing
unzip all the archive in a folder

what does this mean???
carl
Regular Member
 
Posts: 40
Joined: May 9th, 2006, 2:51 pm

Unread postby amateur » May 9th, 2006, 5:15 pm

User avatar
amateur
MRU Master
MRU Master
 
Posts: 2545
Joined: September 25th, 2005, 1:13 pm
Location: RI, USA
Advertisement
Register to Remove

Next

  • Similar Topics
    Replies
    Views
    Last post

Return to Infected? Virus, malware, adware, ransomware, oh my!



Who is online

Users browsing this forum: Wreck17 and 50 guests

Contact us:

Advertisements do not imply our endorsement of that product or service. Register to remove all ads. The forum is run by volunteers who donate their time and expertise. We make every attempt to ensure that the help and advice posted is accurate and will not cause harm to your computer. However, we do not guarantee that they are accurate and they are to be used at your own risk. All trademarks are the property of their respective owners.

Member site: UNITE Against Malware