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Help me please, I don't know what to do

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Help me please, I don't know what to do

Unread postby lizee » March 18th, 2006, 2:42 pm

Okay, on my msn messenger, a popup comment comes up that says Get the greatest MSN nicknames on hxxp://www.IM-Names.com and I'm not sure on how to get rid of it, I ran a virus scanner but it says there isn't a virus on my computer, someone please help me get rid of it! :(

Mangled URL. 'KG
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Unread postby 'KotaGuy » March 18th, 2006, 2:58 pm

Hi lizee! Welcome to Malware Removal!

Please download HijackThis. Extract(unzip) the program to its own folder. Run the program, press the Do a System Scan and save a Lgofile button.

Post the log as a reply to this thread and we'll see if we can figure out what is causing the popups.

Thanks!
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Unread postby lizee » March 18th, 2006, 3:00 pm

Theres a problem with doing that, everytime I try to open it, it closes itself, so I can't do anything with it.
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Unread postby 'KotaGuy » March 18th, 2006, 3:08 pm

HJT is closing on you once you start it?
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Unread postby lizee » March 18th, 2006, 3:09 pm

Yes, It'll start running but then everything will shut down, my screen wil go completely blank and then it'll open again and everything will open except that.
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Unread postby 'KotaGuy » March 18th, 2006, 3:16 pm

OK... try this one. Its an older version of the program but may work as some Malware messes with the new version of HJT.
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Unread postby lizee » March 18th, 2006, 3:19 pm

It still won't work, it just automatically closes itself.
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Unread postby 'KotaGuy » March 18th, 2006, 3:24 pm

Hmmmm.... ok... lets try this...

Download Ewido Anti-Malware. Install and update the program.

Boot into Safe Mode... to do this:

1. Reboot your computer.
2. Tap the F8 button as your computer is booting to bring you to the Advanced Options Menu.
3. Select Safe Mode and press Enter.

Scan with Ewido, let it fix what it finds and save the logfile.

Reboot Windows normally. Try to scan with HJT(new version preferrably). If it works post the HJT log along with the Ewido log. If not... post the Ewido log and we'll try something else.
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Unread postby 'KotaGuy » March 19th, 2006, 9:42 am

Were you able to get the Ewido scan completed, lizee?
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Unread postby 'KotaGuy » March 27th, 2006, 11:39 am

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