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PLEASE HELP ME FIX MY COMPUTER

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PLEASE HELP ME FIX MY COMPUTER

Unread postby offspr1ng17m » March 7th, 2006, 4:13 pm

my computer is sooo messed up.. i have been trying to fix it for a while and it is still messed up.. i already removed 10,000 infected files out of the 65,000 that where scanned... i have posted on xtream pc central to find help and was refered here... if u wanna look at what they have told me to do and what i have done to fix it then here is the link http://www.xtremepccentral.com/forums/s ... post173262



Logfile of HijackThis v1.99.1
Scan saved at 12:09:33 PM, on 3/7/2006
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgamsvr.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgupsvc.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgemc.exe
C:\WINDOWS\system32\CTsvcCDA.exe
C:\Program Files\Symantec_Client_Security\Symantec AntiVirus\DefWatch.exe
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
C:\Program Files\Network Monitor\netmon.exe
C:\WINDOWS\System32\tcpsvcs.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\rundll32.exe
C:\WINDOWS\system32\MsPMSPSv.exe
C:\WINDOWS\Explorer.EXE
C:\PROGRA~1\Grisoft\AVGFRE~1\avgcc.exe
C:\Program Files\Network\ipnetwork.exe
C:\Program Files\Jetico\Jetico Personal Firewall\fwsrv.exe
C:\Program Files\GhostWall\ghostwall.exe
C:\Program Files\Common Files\AOL\1140298855\ee\AOLSoftware.exe
C:\WINDOWS\system32\swinqsag.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Messenger\msmsgs.exe
c:\program files\common files\aol\1140298855\ee\aim6.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\MSN Messenger\msnmsgr.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\WINDOWS\system32\rundll32.exe
C:\unzipped\hijackthis\HijackThis.exe

R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page =
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = http://searchbar.findthewebsiteyouneed.com
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page = \blank.htm
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page =
R3 - URLSearchHook: (no name) - _{00A6FAF6-072E-44cf-8957-5838F569A31D} - (no file)
O2 - BHO: ADOUsefulNet Object - {EFF1B7BE-A875-450E-AD69-E93457DCEE6A} - C:\WINDOWS\system32\opnno.dll
O4 - HKLM\..\Run: [BootSkin Startup Jobs] "C:\PROGRA~1\Stardock\WINCUS~1\BootSkin\BootSkin.exe" /StartupJobs
O4 - HKLM\..\Run: [SystemKey] C:\WINDOWS\system32\rundll32.exe C:\WINDOWS\SystemKey\SystemKey.dll rdl
O4 - HKLM\..\Run: [sys01129027019-] C:\WINDOWS\sys01129027019-.exe
O4 - HKLM\..\Run: [webHancer Survey Companion] "C:\Program Files\webHancer\Programs\whSurvey.exe"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [AVG7_CC] C:\PROGRA~1\Grisoft\AVGFRE~1\avgcc.exe /STARTUP
O4 - HKLM\..\Run: [IpNetwork] C:\Program Files\Network\ipnetwork.exe
O4 - HKLM\..\Run: [JeticoPFStartup] "C:\Program Files\Jetico\Jetico Personal Firewall\fwsrv.exe"
O4 - HKLM\..\Run: [GhostWall] "C:\Program Files\GhostWall\ghostwall.exe" -minimize
O4 - HKLM\..\Run: [HostManager] C:\Program Files\Common Files\AOL\1140298855\ee\AOLSoftware.exe
O4 - HKLM\..\Run: [KernelFaultCheck] %systemroot%\system32\dumprep 0 -k
O4 - HKLM\..\Run: [UserFaultCheck] %systemroot%\system32\dumprep 0 -u
O4 - HKLM\..\Run: [SpySpotter System Defender] C:\Program Files\SpySpotter3\Defender.exe -startup
O4 - HKLM\..\Run: [BrowserUpdateSched] C:\WINDOWS\system32\swinqsag.exe FI002
O4 - HKLM\..\RunServices: [p2pnetworking] p2pnetworking.exe
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [tbon] C:\Program Files\TBONBin\tbon.exe /r
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [MyWebSearch Email Plugin] C:\PROGRA~1\MYWEBS~1\bar\3.bin\mwsoemon.exe
O4 - HKCU\..\Run: [CU1] C:\Program Files\Common Files\VCClient\VCClient.exe
O4 - Startup: Zeno.lnk = C:\WINDOWS\system32\swinqsag.exe
O4 - Startup: Z_Start.lnk = C:\Documents and Settings\ROBERT\Desktop\aimfix_quarantine\27737_dwdsregt.exe.bak
O4 - Global Startup: WinZip Quick Pick.lnk = C:\Program Files\WinZip\WZQKPICK.EXE
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_04\bin\npjpi150_04.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_04\bin\npjpi150_04.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O15 - Trusted Zone: *.elitemediagroup.net
O16 - DPF: {04E214E5-63AF-4236-83C6-A7ADCBF9BD02} (HouseCall Control) - http://housecall60.trendmicro.com/housecall/xscan60.cab
O16 - DPF: {0A5FD7C5-A45C-49FC-ADB5-9952547D5715} (Creative Software AutoUpdate) - http://www.creative.com/su/ocx/15009/CTSUEng.cab
O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?linkid= ... lcid=0x409
O16 - DPF: {193C772A-87BE-4B19-A7BB-445B226FE9A1} (ewidoOnlineScan Control) - http://download.ewido.net/ewidoOnlineScan.cab
O16 - DPF: {1D6711C8-7154-40BB-8380-3DEA45B69CBF} (Web P2P Installer) -
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://v5.windowsupdate.microsoft.com/v ... 5769310390
O16 - DPF: {74CD40EA-EF77-4BAD-808A-B5982DA73F20} - http://yax-download.yazzle.net/YazzleAc ... refid=1123
O16 - DPF: {78AF2F24-A9C3-11D3-BF8C-0060B0FCC122} (AcDcToday Control) - file://C:\Program Files\AutoCAD 2002\AcDcToday.ocx
O16 - DPF: {8FCDF9D9-A28B-480F-8C3D-581F119A8AB8} (MediaGatewayX) - http://static.zangocash.com/cab/180solu ... dge-c9.cab
O16 - DPF: {9A9307A0-7DA4-4DAF-B042-5009F29E09E1} (ActiveScan Installer Class) - http://acs.pandasoftware.com/activescan ... asinst.cab
O16 - DPF: {9AC54695-69A4-46F1-BE10-10C74F9520D5} (elitectl.DemoCtl) - http://cabs.elitemediagroup.net/cabs/mediaview.cab
O16 - DPF: {AE563720-B4F5-11D4-A415-00108302FDFD} (NOXLATE-BANR) - file://C:\Program Files\AutoCAD 2002\InstBanr.ocx
O16 - DPF: {BDEE1959-AB6B-4745-A29B-F492861102CC} -
O16 - DPF: {C6637286-300D-11D4-AE0A-0010830243BD} (InstaFred) - file://C:\Program Files\AutoCAD 2002\InstFred.ocx
O16 - DPF: {F281A59C-7B65-11D3-8617-0010830243BD} (AcPreview Control) - file://C:\Program Files\AutoCAD 2002\AcPreview.ocx
O16 - DPF: {F6ACF75C-C32C-447B-9BEF-46B766368D29} (Creative Software AutoUpdate Support Package) - http://www.creative.com/su/ocx/15010/CTPID.cab
O18 - Protocol: msnim - {828030A1-22C1-4009-854F-8E305202313F} - "C:\PROGRA~1\MSNMES~1\msgrapp.dll" (file missing)
O20 - Winlogon Notify: Controls Folder - C:\WINDOWS\system32\p4n80e5ueh.dll
O20 - Winlogon Notify: opnno - C:\WINDOWS\system32\opnno.dll
O21 - SSODL: nNJAeQlW - {F84F3436-52E5-9E9C-4D05-404CC5BD9CED} - (no file)
O21 - SSODL: DCOM Server - {2C1CD3D7-86AC-4068-93BC-A02304BB8C34} - (no file)
O23 - Service: Adobe LM Service - Unknown owner - C:\Program Files\Common Files\Adobe Systems Shared\Service\Adobelmsvc.exe
O23 - Service: AVG7 Alert Manager Server (Avg7Alrt) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVGFRE~1\avgamsvr.exe
O23 - Service: AVG7 Update Service (Avg7UpdSvc) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVGFRE~1\avgupsvc.exe
O23 - Service: AVG E-mail Scanner (AVGEMS) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVGFRE~1\avgemc.exe
O23 - Service: Creative Service for CDROM Access - Creative Technology Ltd - C:\WINDOWS\system32\CTsvcCDA.exe
O23 - Service: DefWatch - Symantec Corporation - C:\Program Files\Symantec_Client_Security\Symantec AntiVirus\DefWatch.exe
O23 - Service: Network Monitor - Unknown owner - C:\Program Files\Network Monitor\netmon.exe
O23 - Service: Symantec AntiVirus Client (Norton AntiVirus Server) - Symantec Corporation - C:\Program Files\Symantec_Client_Security\Symantec AntiVirus\Rtvscan.exe
O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\system32\nvsvc32.exe
O23 - Service: Pml Driver HPZ12 - HP - C:\WINDOWS\system32\HPZipm12.exe
offspr1ng17m
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Unread postby agrarianmonk » March 8th, 2006, 1:25 am

Hi offspr1ng17m

Welcome to the Malware Removal forums. I will be more than happy to help you work on your problems.
Please give me some time to review your log as this can be a lengthy process. As soon as a MR Staff Expert reviews my fix, I will post it for you.
In the mean time, if any problems occur. Please let me know.
Please only use this topic to reply to. Do not start another thread.
The fixes we will use are specific to your problems and should only be used for this issue on this machine.
If you’re unsure of anything at all please stop and ask!
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Unread postby agrarianmonk » March 10th, 2006, 11:11 pm

You have been infected by W32/Rbot-AFL, which allows attackers to access your computer from remote locations, stealing passwords, Internet banking and personal data.

Rbot info

I suggest you do the following immediately:

1. Call all of your banks, credit card companies, financial institutions and inform them that you may be a victim of identity theft and to put a watch on your accounts or change all your account numbers.

2. From a clean computer, change *all* your online passwords -- for email, for banks, financial accounts, PayPal, eBay, online companies, any online forums or groups you belong to.

Do NOT change passwords or do any transactions while using the infected computer because the attacker will get the new passords and transaction information.


Because of the gravity of this infection, if you are using this computer to do sensitive work (i.e., online banking, paying credit card bills), my best advice is to save datafiles, reformat, and re-install your computer. The nature of your infection makes it impossible for us to be completely sure that your machine is clean, even if the logs are all clear. Reformatting is the only way to be sure that you computer is completely clean.

If, however, you decide that the computer is not used for any sensitive work, or if you do not wish to reformat at this time, I can definitely help you clean your computer to the best of my abilities.

Please let me know what you decide to do in your next post.

****************************

If you would like to try to clean your computer, please follow these instructions:

Please remove these entries from Add/Remove Programs in the Control Panel(if present):

Ghostwall or Jetico - You are currently running 2 firewalls simultaneously. Running more than 1 firewall at a time will actually increase your chances of infection. I suggest you uninstall one of the two firewalls. In my opinion, Jetico offers more control b/c it has application control, but the decision is entirely up to you.
Norton Antivirus or AVG - You are also currently running 2 antivirus programs simultaneously. This isn't a good idea as it can cause conflicts. I suggest you either uninstall one of them or disable one of them from real time scanning and use it for backup scanning purposes only.

Please download Look2Me-Destroyer.exe to your desktop.

* Close all windows before continuing.
* Double-click Look2Me-Destroyer.exe to run it.
* Put a check next to Run this program as a task.
* You will receive a message saying Look2Me-Destroyer will close and re-open in approximately 10 seconds. Click OK
* When Look2Me-Destroyer re-opens, click the Scan for L2M button, your desktop icons will disappear, this is normal.
* Once it's done scanning, click the Remove L2M button.
* You will receive a Done Scanning message, click OK.
* When completed, you will receive this message: Done removing infected files! Look2Me-Destroyer will now shutdown your computer, click OK.
* Your computer will then shutdown.
* Turn your computer back on.
* Please post the contents of C:\Look2Me-Destroyer.txt and a new HiJackThis log.

If you receive a message from your firewall about this program accessing the internet please allow it.

If you receive a runtime error '339' please download MSWINSCK.OCX from the link below and place it in your C:\Windows\System32 Directory.
http://www.ascentive.com/support/new/im ... WINSCK.OCX

********************************

Please download VundoFix.exe to your desktop.
  • Double-click VundoFix.exe to run it.
  • Put a check next to Run VundoFix as a task.
  • You will receive a message saying vundofix will close and re-open in a minute or less. Click OK
  • When VundoFix re-opens, click the Scan for Vundo button.
  • Once it's done scanning, click the Remove Vundo button.
  • You will receive a prompt asking if you want to remove the files, click YES
  • Once you click yes, your desktop will go blank as it starts removing Vundo.
  • When completed, it will prompt that it will shutdown your computer, click OK.
  • Turn your computer back on.
  • Please post the contents of C:\vundofix.txt and a new HiJackThis log.

if you receive, while running option #1, an error similar like: ''C:\windows\system32\cmd.exe,
C:\windows\system32\autoexec.nt the system file is not suitable for running ms-dos and microsoft windows applications. choose close to terminate the application.."...then please use option 5 or the web page link in the l2mfix folder to solve this error condition. do not run the fix portion without fixing this first.

In your next post, please post:

  • Fresh HJT Log
  • C:\vundofix.txt
  • C:\Look2Me-Destroyer.txt
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Unread postby offspr1ng17m » March 11th, 2006, 5:09 pm

well actualy the only way i am able to go on the internet is if i use the option allow all in security options on the jetico firewall... when i have it on optimal protection i am not able to get on the internet.. so if i uninstal one i would like to uninstall jetico but i dont want to uninstal it and not be able to get on the internet again....
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Unread postby agrarianmonk » March 12th, 2006, 1:24 am

well actualy the only way i am able to go on the internet is if i use the option allow all in security options on the jetico firewall...


allowing all connections is one of the most dangerous things to do while connected to the internet. this allows all malware on your computer unlimited access to the outside world, allowing communication with possible hackers. any sensitive information on your computer can also be easily stolen.

o if i uninstal one i would like to uninstall jetico but i dont want to uninstal it and not be able to get on the internet again....


i don't believe uninstalling jetico would prevent you from connecting to the internet. in fact, having two firewalls running simultaneously may be the source of not being able to connect to the internet (and also why when you allow all in jetico, you are able to connect).


Please post back with any additional problems or questions you may have. if all is well, please continue with the fix provided.
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Unread postby offspr1ng17m » March 13th, 2006, 7:20 pm

well i ran Look2Me-Destroyer.exe and like you told me to do i clicked remove and then it shut down like it should and then when it restarted it loads all the way up to the log on screen yet it wont show the differnt account names so i cant log on to my computer at all ... it just sits there at the log on screen with no names to click on... i have tryed to run it in safe mode and every other way that i can log on yet it still wont show the log on names. now i cant do anything on my computer.... what did u make me do ... lol jk .. but for real how do i fix this now my computer is worse then when i asked you for help.... plz get back to me soon on this... thnx
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Unread postby agrarianmonk » March 13th, 2006, 8:47 pm

At the XP log on screen, press ctrl + alt + delete simultaneously. This should bring up the classic windows log in screen that allows you to type in a user name and password.

If that doesn't work, post back, and we'll try to find a different way. Do you happen to have your XP CD available?

Otherwise, if all is well, please continue with the fix provided.
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Unread postby offspr1ng17m » March 25th, 2006, 6:33 pm

i have tryed to press ctrl + alt + delete but that dont do anything.,... and yes i have my xp cd but for some reason it wont boot from disk right... i got a new hard drive and i am planing on using the new one as my master and i want to erase everything off of my old one but it wont boot from disk... the only thing that will boot right is linex... and i put that on my new hard drive but i cant get my xp disk to boot right at all .. i dotn know what to do
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Unread postby agrarianmonk » March 28th, 2006, 12:08 pm

and yes i have my xp cd but for some reason it wont boot from disk right...


If your Windows XP cd won't boot up, I think your disk might be broken.

________________________________

Try this:

1. Start your computer.
2. When you see the "Please select the operating system to start" message, press the F8 key.
3. When the Windows Advanced Options menu appears, use the ARROW keys to select Last Known Good Configuration (your most recent settings that worked), and then press ENTER.
4. If you are running other operating systems on your computer, use the ARROW keys to select Microsoft Windows XP, and then press ENTER.

Let me know if that works. If you can get back into normal windows, please post back with a fresh HJT log.
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Unread postby offspr1ng17m » April 3rd, 2006, 6:46 pm

the xp cd does work because it works on my friends computer.
and as far as using the last known good configuration, that dont work. it goes to the log on screen but no names pop up to log on to.
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Unread postby agrarianmonk » April 4th, 2006, 6:40 pm

Ok, let's make sure your boot sequence is set up appropriately.

When the computer is booting up, you'll want to enter the setup screen; depending on which bios you have, the key you have to tap will differ, and may be:

F2, Del, or Esc

If that doesn't work, refer to this page and find the manufacturer of your bios to find the correct key combination to access bios.

In bios, you'll want to make sure that your boot sequence is correct. There should be a boot order/sequence tab at the top of the screen. Navigate to that screen, and change the boot order sequence so that your cd drive boots first.

Then reboot, and see if you can reboot using the Windows XP cd.

Let's try to do this before attempting anything else.

Let me know if you have any other problems.
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Unread postby offspr1ng17m » April 5th, 2006, 8:22 pm

i already know how to do that and have it set up right.. it does boot up to linux boot disk
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Unread postby agrarianmonk » April 8th, 2006, 3:46 am

Hi offspr1ng17m,

just wanted to let you know we haven't forgotten about you. i'm getting some help from some of the other experts on the forum.

Thanks for your patience,
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Unread postby agrarianmonk » April 9th, 2006, 9:42 pm

Hi,

let's try this:

We need to unhide system files. To do so, please follow the steps below:
  1. Double-click My Computer.
  2. Click the Tools menu, and then click Folder Options.
  3. Click the View tab.
  4. Under the "Hidden files" folder, check the box next to:"Show hidden files and folders."
  5. Uncheck "Hide protected operating system files."
  6. Click Apply, and then click OK.


make an exact copy of your windows xp cd using a cd burner, and try to boot from the copy of the xp cd.
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Unread postby 'KotaGuy » April 27th, 2006, 2:14 pm

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Do not bother contacting us if you are not the topic starter. A valid, working link to the closed topic is required along with the user name used. If the user name does not match the one in the thread linked, the email will be deleted.
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