Welcome to MalwareRemoval.com,
What if we told you that you could get malware removal help from experts, and that it was 100% free? MalwareRemoval.com provides free support for people with infected computers. Our help, and the tools we use are always 100% free. No hidden catch. We simply enjoy helping others. You enjoy a clean, safe computer.

Malware Removal Instructions

c:\secure32.html or spy sheriff HJT log attached, pls help

MalwareRemoval.com provides free support for people with infected computers. Using plain language that anyone can understand, our community of volunteer experts will walk you through each step.

c:\secure32.html or spy sheriff HJT log attached, pls help

Unread postby alison » January 14th, 2006, 3:47 pm

Ok, where do I start?????

Yesterday on my laptop in my start up box a very official red circle appeared with a white cross in it, so like an idiot I unsuspectingly clicked on it and my troubles began.

Everything about the pc looks ok ie desktop etc, however, mt internet explorer page has been turned into a blue screen of death. It had the web address c:\secure32.html and it stated that the pc had been infected with spyware and went on to quote my IP address etc etc. I was unable to change it back to my home page of google or indeed navigate to any other web page. it gave 3 links if I clicked any of them it closed down IE and windows comes up with the error report. I right clicked the link and it directed me to a page with the address spy-sheriff although the page did not load.

upon seeing the spy-sheriff part I browsed the forums and downloaded all the information about removing the said malware, however, I have had problems with this.

I came home today and set about trying to remove the malware.

I have installed clean up but it wont run in safe mode or in normal mode. I can't install ewido full stop, and I have also tried the smitRem.exe and can't run that at all either.

I now can't open an IE page at all and it goes straight to the error report for microsoft. I can't run any programs at all including NORTON AV.

I have also tried to use windows XP system restore to no avail. The Laptop has windows XP home as its OS

I have managed to install and run hijack this. My log doesn't have any of the values listed in the spy-sheriff removal guide.I have posted my log below. I would be grateful of any help and advice you can offer.

Logfile of HijackThis v1.99.1
Scan saved at 19:01:58, on 14/01/2006
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\windows\System32\smss.exe
C:\windows\system32\csrss.exe
C:\windows\system32\services.exe
C:\windows\system32\lsass.exe
C:\windows\system32\svchost.exe
C:\windows\system32\svchost.exe
C:\windows\System32\svchost.exe
C:\windows\system32\svchost.exe
C:\windows\system32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\ccProxy.exe
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\windows\system32\spoolsv.exe
C:\Acer\eManager\anbmServ.exe
C:\Program Files\Norton Internet Security\Norton AntiVirus\navapsvc.exe
C:\WINDOWS\system32\wdfmgr.exe
C:\Program Files\Synaptics\SynTP\SynTPLpr.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\acer\epm\epm-dm.exe
C:\Program Files\Acer\eRecovery\Monitor.exe
C:\Program Files\Messenger\msmsgs.exe
C:\WINDOWS\system32\symsvcsa.exe
C:\Program Files\Internet Explorer\IEXPLORE.EXE
C:\windows\system32\LSASS.EXE
C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
C:\Program Files\MSN Messenger\msnmsgr.exe
C:\windows\system32\wuauclt.exe
C:\Documents and Settings\ali\My Documents\applications\clean up\HijackThis\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = c:\secure32.html
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.google.co.uk/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = c:\secure32.html
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = c:\secure32.html
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page = c:\secure32.html
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page = c:\secure32.html
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Reader\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
O2 - BHO: Norton Internet Security - {9ECB9560-04F9-4bbc-943D-298DDF1699E1} - C:\Program Files\Common Files\Symantec Shared\AdBlocking\NISShExt.dll
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton Internet Security\Norton AntiVirus\NavShExt.dll
O2 - BHO: (no name) - {C5AF2622-8C75-4dfb-9693-23AB7686A456} - C:\WINDOWS\DH.dll
O3 - Toolbar: Norton Internet Security - {0B53EAC3-8D69-4b9e-9B19-A37C9A5676A7} - C:\Program Files\Common Files\Symantec Shared\AdBlocking\NISShExt.dll
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton Internet Security\Norton AntiVirus\NavShExt.dll
O4 - HKLM\..\Run: [SynTPLpr] C:\Program Files\Synaptics\SynTP\SynTPLpr.exe
O4 - HKLM\..\Run: [SynTPEnh] C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
O4 - HKLM\..\Run: [EPM-DM] c:\acer\epm\epm-dm.exe
O4 - HKLM\..\Run: [ePowerManagement] C:\Acer\ePM\ePM.exe boot
O4 - HKLM\..\Run: [eRecoveryService] C:\Program Files\Acer\eRecovery\Monitor.exe
O4 - HKLM\..\Run: [Symantec NetDriver Monitor] C:\PROGRA~1\SYMNET~1\SNDMon.exe /Consumer
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [Microsoft Office] C:\windows\system32\msoff.exe
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [aupd] C:\WINDOWS\system32\symsvcsa.exe
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?linkid=39204
O16 - DPF: {8E0D4DE5-3180-4024-A327-4DFAD1796A8D} (MessengerStatsClient Class) - http://messenger.zone.msn.com/binary/Me ... b31267.cab
O16 - DPF: {F6BF0D00-0B2A-4A75-BF7B-F385591623AF} (Solitaire Showdown Class) - http://messenger.zone.msn.com/binary/So ... b31267.cab
O18 - Protocol: msnim - {828030A1-22C1-4009-854F-8E305202313F} - "C:\PROGRA~1\MSNMES~1\msgrapp.dll" (file missing)
O20 - Winlogon Notify: avpe32 - C:\windows\SYSTEM32\avpe32.dll
O20 - Winlogon Notify: igfxcui - C:\windows\SYSTEM32\igfxsrvc.dll
O20 - Winlogon Notify: Mixer - sndmixex.dl (file missing)
O23 - Service: Notebook Manager Service (anbmService) - OSA Technologies Inc. - C:\Acer\eManager\anbmServ.exe
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Network Proxy (ccProxy) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccProxy.exe
O23 - Service: Symantec Password Validation (ccPwdSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
O23 - Service: IS Service (ISSVC) - Symantec Corporation - C:\Program Files\Norton Internet Security\ISSVC.exe
O23 - Service: Norton AntiVirus Auto-Protect Service (navapsvc) - Symantec Corporation - C:\Program Files\Norton Internet Security\Norton AntiVirus\navapsvc.exe
O23 - Service: SAVScan - Symantec Corporation - C:\Program Files\Norton Internet Security\Norton AntiVirus\SAVScan.exe
O23 - Service: ScriptBlocking Service (SBService) - Symantec Corporation - C:\PROGRA~1\COMMON~1\SYMANT~1\SCRIPT~1\SBServ.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: Symantec SPBBCSvc (SPBBCSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
O23 - Service: Symantec Core LC - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe


Please please help me

Many thanks in advance
Alison
alison
Active Member
 
Posts: 2
Joined: January 14th, 2006, 3:41 pm
Advertisement
Register to Remove

Unread postby Rogue » January 14th, 2006, 11:08 pm

Hi alison,

Welcome to the Malware Removal forums. I will be more than happy to help you work on your problems.
Please give me some time to review your log as this can be a lengthy process. As soon as a MR Staff Member reviews my fix, I will post it for you.
In the mean time, if any problems occur. Please let me know.
Please only use this topic to reply to. Do not start another thread.
The fixes we will use are specific to your problems and should only be used for this issue on this machine.
If you’re unsure of anything at all please stop and ask!

Thanks,

Rogue
User avatar
Rogue
MRU Teacher Emeritus
 
Posts: 4782
Joined: November 3rd, 2005, 3:21 pm
Location: Salt Lake City, Utah

Unread postby alison » January 15th, 2006, 6:02 am

:) thanks Rogue

I really do appreciate any help and solutions you can give me

thanks again
Alison
:)
alison
Active Member
 
Posts: 2
Joined: January 14th, 2006, 3:41 pm

Unread postby Rogue » January 15th, 2006, 10:46 am

Hi Alison,

I'm afraid I have very bad news for you. :(

You have a dangerous rootkit installed on your PC as evidenced by this line in your HijackThis log:

O20 - Winlogon Notify: avpe32 - C:\windows\SYSTEM32\avpe32.dll

For more info see:
http://www.f-secure.com/v-descs/haxdoor.shtml

This is a very serious problem. A RAT (Remote Access Trojan) has also been installed alongside the rootkit. We do not know what else in the way of security settings or files have been altered. Everything on the computer would be open to being suspect.
a RAT is like giving the hacker a seat in front of your keyboard. Anything you could do at the keyboard, they could do remotely with a RAT.

My best recommendation is to Disconnect from internet, format and re-install your Operating system and Applications. We can likely clean the infected files off computer but we cannot be sure that the files involved didn't do anything to your system to reduce overall system security.
You could be vulnerable to another attack as soon as you connect to net again.

You are strongly advised to do the following immediately:

1. Disconnect infected computer from the internet and from any networked computers until the computer can be cleaned.

2. Call all of your banks, credit card companies, financial institutions and inform them that you may be a victim of identity theft and to put a watch on your accounts or change all your account numbers.

3. From a clean computer, change *all* your online passwords -- for ISP login, email, for banks, financial accounts, PayPal, eBay, online companies, any online forums or groups you belong to.

Do NOT change passwords or do any transactions while using the infected computer because the attacker will get the new passords and transaction information.

and what ever else seems appropriate.


Rogue :( :(
Last edited by Rogue on January 15th, 2006, 1:57 pm, edited 1 time in total.
User avatar
Rogue
MRU Teacher Emeritus
 
Posts: 4782
Joined: November 3rd, 2005, 3:21 pm
Location: Salt Lake City, Utah

Unread postby Nellie2 » February 2nd, 2006, 4:53 pm

Whilst we appreciate that you may be busy, it has been 14 days or more since we heard from you.

Infections can change and fresh instructions will now need to be given. This topic is now closed, if you still require assistance then please start a new topic in the Malware Removal Forum

If you wish this topic reopened, please send us an email to 'admin at malwareremoval.com' with a link to your thread.

The help you receive here is free, but you can help support this site from this link if you wish:
Donations For Malware Removal

Do not bother contacting us if you are not the topic starter. A valid,
working link to the closed topic is required along with the user name used.
If the user name does not match the one in the thread linked, the email will be deleted.
User avatar
Nellie2
Administrator Emeritus
 
Posts: 8737
Joined: December 16th, 2004, 5:01 pm
Location: UK
Advertisement
Register to Remove


  • Similar Topics
    Replies
    Views
    Last post

Return to Infected? Virus, malware, adware, ransomware, oh my!



Who is online

Users browsing this forum: No registered users and 32 guests

Contact us:

Advertisements do not imply our endorsement of that product or service. Register to remove all ads. The forum is run by volunteers who donate their time and expertise. We make every attempt to ensure that the help and advice posted is accurate and will not cause harm to your computer. However, we do not guarantee that they are accurate and they are to be used at your own risk. All trademarks are the property of their respective owners.

Member site: UNITE Against Malware