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Everest University Popups

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Everest University Popups

Unread postby deke997 » August 19th, 2016, 8:10 pm

I have a laptop that I got from someone who attended Everest University, which is an online college. Ever since they graduated, there have been these pop-ups that open in Internet Explorer which say "refer a friend" or "re-enroll". It's quite annoying. I have seen on other forums that this has something to do with Computrace and that it is baked into the UEFI/BIOS, but no one knows how to remove it.

I was hoping that the problem would go away after I upgraded to Windows 10. It didn't. The popups only ever open in Internet Explorer though, even in windows 10.
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Re: Everest University Popups

Unread postby pgmigg » August 24th, 2016, 11:48 am

Hello deke997,

Welcome to the forum! :)

I am pgmigg and I'll be helping you with any malware problems.

I apologize for the delay in getting to your topic.

Before we begin, please read and follow these important guidelines, so things will proceed smoothly.
  1. The instructions being given are for YOUR computer and system only!
    Using these instructions on a different computer can cause damage to that computer and possibly render it inoperable!
  2. You must have Administrator rights, permissions for this computer.
  3. DO NOT run any other fix or removal tools unless instructed to do so!
  4. DO NOT install any other software (or hardware) during the cleaning process until we are done as well as
    DO NOT Remove, or Scan with anything on your system unless I ask. This adds more items to be researched.
    Extra Additions and Removals of files make the analysis more difficult.
  5. Only post your problem at (1) one help site. Applying fixes from multiple help sites can cause problems.
  6. Print each set of instructions if possible - your Internet connection will not be available during some fix processes.
  7. Your security programs may give warnings for some of the tools I will ask you to use. Be assured, any links I give are safe.
  8. Only reply to this thread, do not start another one. Please, continue responding, until I give you the "All Clean!" :cheers:
    Absence of symptoms does not mean that everything is clear.

I am currently reviewing your logs and will return, as soon as possible, with additional instructions. In the meantime...

Note: If you haven't done so already, please read this topic ALL USERS OF THIS FORUM MUST READ THIS FIRST where the conditions for receiving help here are explained.

Please read all instructions carefully before executing and perform the steps, in the order given.
lf you have any questions or problems executing these instructions, <<STOP>> do not proceed, post back with the question or problem.

Please be aware that removing Malware is a potentially hazardous undertaking. I will take care not to knowingly suggest courses of action that might damage your computer. However it is impossible for me to foresee all interactions that may happen between the software on your computer and those we'll use to clear you of infection, and I cannot guarantee the safety of your system. It is possible that we might encounter situations where the only recourse is to re-format and re-install your operating system, or to necessitate you taking your computer to a repair shop.

Because of this, I advise you to backup any personal files and folders before you start


Failure to post replies within 72 hours will result in this thread being closed
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Re: Everest University Popups

Unread postby pgmigg » August 24th, 2016, 1:26 pm

Hello deke997,

Please tell me is this computer used for business or educational purposes and connected to a business or educational networks?
I need to know it - so I can provide the proper instructions.

Thank you,
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Re: Everest University Popups

Unread postby pgmigg » August 30th, 2016, 1:34 am

Due to a lack of response, this topic is now closed.

If you still require help, please open a new thread in the Infected? Virus, malware, adware, ransomware, oh my! forum, include a fresh FRST log, and wait for a new helper.
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