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Chrome Browser over taken and other worries

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Chrome Browser over taken and other worries

Unread postby Redleo1986 » August 5th, 2016, 2:15 pm

Hi,

Recently I downloaded some software that has seemed to downloaded other rouge software with it. I'll hold my hands up as it's my fault and I should of been paying more attention.

I've got rid of the majority that I can see using the basic knowledge that I have. The man problems is my chrome browsers home page has been taken over by search.mpc. No mater what I do to change this back to google it wont budge.

I'm now of course worried I may have other infections on my PC that my malware/virus checks can't pick up on. I have attached both logs as requested. Can someone please help me :)
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Re: Chrome Browser over taken and other worries

Unread postby capnkrunch » August 8th, 2016, 1:18 pm

Warning!
The steps presented in these posts are for this person and machine ONLY. Do not apply these steps to your own system, without the guidance of a trained malware removal helper. Doing so, may possibly damage your system, preventing it from starting.

Hello Redleo1986 and welcome to the Malware Removal Forums :)

Apologies about the delay. My name is capnkrunch and I will be helping you with your malware problems.

Before we begin, please read and follow these important guidelines, so things will proceed smoothly.
  • The instructions being given are for YOUR computer and system only!
    Using these instructions on a different computer can cause damage to that computer and possibly render it inoperable!
  • You must have Administrator rights, permissions for this computer.
  • DO NOT run any other fix or removal tools unless instructed to do so.
  • DO NOT install any other software (or hardware) during the cleaning process.
  • Only post your problem at (1) one help site. Applying fixes from multiple help sites can cause problems.
  • Print each set of instructions, if possible. Your Internet connection will not be available during some fix processes.
  • Only reply to this thread, do not start another ... Please, continue responding, until I give you the "All Clean".
    Remember, absence of symptoms does mean the infection is all gone.
  • Your security programs may give warnings for some of the tools I will ask you to use. Be assured, any links I give are safe.
  • Failure to respond for 3 days, will result in your topic being closed.

Note: If you haven't done so already, please read this topic ALL USERS OF THIS FORUM MUST READ THIS FIRST where the conditions for receiving help here are explained.

Please be aware that removing Malware is a potentially hazardous undertaking. I will take care, not to knowingly suggest courses of action that might damage your computer. However it is impossible for me to foresee all interactions that may happen between the software on your computer and those we'll use to clear you of infection and I cannot guarantee the safety of your system. It is possible that we might encounter situations where the only recourse is to re-format and re-install your operating system, or to necessitate you taking your computer to a repair shop.


For your safety and protection, I would advise backing up all your important documents, personal data files and photos to a CD or DVD drive as some infections may render your computer unbootable during or before the disinfection process. The safest practice is not to backup any files with the following file extensions:
exe, .scr, .ini, .htm, .html, .php, .asp, .xml, .zip, .rar, .cab as they may be infected.

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Re: Chrome Browser over taken and other worries

Unread postby capnkrunch » August 8th, 2016, 1:19 pm

Reviewing your logs, will reply shortly.
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Re: Chrome Browser over taken and other worries

Unread postby Redleo1986 » August 9th, 2016, 3:45 am

Thanks capnkrunch, I look forward to your reply
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Re: Chrome Browser over taken and other worries

Unread postby capnkrunch » August 9th, 2016, 11:16 am

Hello Redleo1986 :)

P2P Advisory!
IMPORTANT There are signs of one or more P2P (Peer to Peer) File Sharing Programs installed on your computer.
µTorrent

As long as you have the P2P program(s) installed, per Forum Policy, I can offer you no further assitance.
If you choose NOT to remove the program(s)...indicate that in your next reply and this topic will be closed.

Otherwise, there are instructions for removing it in the next step.
By using any form of P2P networking to download files you can anticipate infestations of malware to occur. The P2P program
itself, may be safe but the files may not... use P2P at your own risk! Keep in mind that this practice may be the source of your current malware infestation.
Reference... siting risk factors, using P2P programs: How to Prevent the Online Invasion of Spyware and Adware

Step one...

Uninstall Programs
  • Press the Windows Key + R.
  • Enter appwiz.cpl into the text box and click OK.
  • Locate the following programs:
    µTorrent
    Java 8 Update 45
    QuickTime 7
  • Press the Uninstall or Uninstall/Change button and carefully follow any prompts to uninstall the program.
    • Take care to read through any prompts completely! Some uninstallers may attempt to trick you into keeping the program.
    • Do this for every program listed.
    • Don't worry if you can't find one of the programs. Just be sure to let me know in your reply.
  • Once finished reboot your computer.

Step two...

LicDiag Command
  • Press the Windows Key + R.
  • Type notepad.exe into the text box and click OK.
  • A blank Notepad page should open.
    • Copy and Paste the following script into Notepad, Do not include the words Code: Select all.
    • (Click the Select all button next to Code: to select the entire script).
    Code: Select all
    @Echo off
    Licensingdiag.exe -report %userprofile%\desktop\report.txt -log NUL
    Notepad.exe %userprofile%\desktop\report.txt
    del %0
  • Click Format and ensure Wordwrap is unchecked.
  • Save as Licdiag.bat to your Desktop.
  • Save as file type All Files or it won't work.
  • Now right click on Licdiag.bat and select Run as administrator.
  • A file report.txt will open on your Desktop, please post the contents in your next reply.

Step three...

CKScanner
Please download CKScanner and save it to your Desktop.
This program should only be run once!
Make sure that CKScanner.exe is on the your desktop before running the application!

  • Right click on the CKScanner.exe icon and select Run as administrator.
  • Click the Search For Files button.
  • When the scan is finished (the cursor hourglass disappears) click the Save List To File button.
    A text file will be created on your desktop named "ckfiles.txt"
  • Click OK at the file saved message box. Double-click on the ckfiles.txt icon on your desktop.
  • Please copy/paste the contents of ckfiles.txt in your next reply.

Please post each log separately to prevent it being cut off by the forum post size limiter.
Check each after you've posted it to make sure it's all present, if any log is cut off you'll have to post it in sections...

In your next reply please include:
  • Did you have any problems with the instructions?
  • Your decision about P2P programs
  • report.txt
  • ckfiles.txt
  • Are there any changes in computer behavior?
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Re: Chrome Browser over taken and other worries

Unread postby Redleo1986 » August 9th, 2016, 12:58 pm

Hi Capnkrunch,

I've uninstalled the programs you have asked me to uninstall. I will not be downloading Utorrent again.

No change that I have seen in my computers behaviour.

Have attached the reports you asked for.

Thanks :)
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Re: Chrome Browser over taken and other worries

Unread postby Cypher » August 11th, 2016, 12:03 pm

Cracked - Illegal Software

May I draw your attention to the topic: ALL USERS OF THIS FORUM MUST READ THIS FIRST, which you should have read before posting for help. The section here explains why we bring this to your attention.

If you wish to receive help from us, you must remove any and all of the following from your computer:
  • Illegal software
  • Cracked software
  • illegal software key generators

Once the software and/or keygens have been removed, if you still need help, please start a new thread... include a link to your closed topic and include NEW FRST logs :
  • FRST.txt.
  • Addition.txt.
  • Details of the problems you're experiencing.
Wait for a new helper. Do not reply to your topic before a helper has replied.

This topic is now closed.
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