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Malware blocking internet access on most programs!!

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Malware blocking internet access on most programs!!

Unread postby alexc95 » April 22nd, 2016, 5:44 am

Hello,

I hit a nasty piece of malware the other day, and so far I've been able to mostly clean it up. It registered a bunch of services and installed programs that launched on startup. I rooted that out using MBAM and RogueKiller.

The malware, it appears, had the last laugh though. I believe it still managed to screw with the registry pretty badly or something. There are a few issues still that I can't get rid of:

- MBAM got corrupted, and I can't seem to re-install it. I get Runtime Error (at 110:137): Could not call proc. when I attempt to install it.
- Most programs on my computer cannot communicate with the internet. Internet Explorer is one of these programs. Firefox just crashes on startup. Chrome was originally unable to access the internet too, but a reinstall fixed that. Other programs such as Steam cannot access the internet at all either.

I've run the Farbar Recovery Scan Tool and attached the FRST.txt log and the Addition.txt log.

Please help, I've run out of ideas on what to do.
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Re: Malware blocking internet access on most programs!!

Unread postby mAL_rEm018 » April 23rd, 2016, 6:05 pm

Please note that all instructions given are customised for this computer only, the tools used may cause damage if used on a computer with different infections.

If you think you have similar problems, please post a log in the Malware Removal forum and wait for help.

Failure to post replies within 3 days will result in this thread being closed.


Hello alexc95,

Welcome to Malware Removal! My name is mAL_rEm018, but feel free to call me mAL. I will be helping you with your malware related problems :)

Please be aware that removing Malware is a potentially hazardous undertaking. I will take care not to knowingly suggest courses of action that might damage your computer. However it is impossible for me to foresee all interactions that may happen between the software on your computer and those we'll use to clear you of infection, and I cannot guarantee the safety of your system. It is possible that we might encounter situations where the only recourse is to re-format and re-install your operating system, or to necessitate you taking your computer to a repair shop.


Because of this, I advise you to backup any personal files and folders before you start.

To make sure everything goes smoothly, I would like you to observe the following rules:
  • You must have Administrator rights, permissions for this computer.
  • Please reply to this thread. Do not start another topic.
  • Perform all actions in the order given.
  • If you don't know, stop and ask!
  • DO NOT run any other fix or removal tools unless instructed to do so!
  • Don't attempt to install any new software (other than those I ask you to) until your computer is clean.
  • DO NOT post for help at any other forum. Applying fixes from multiple help sites can cause problems.
  • I advise you to print the instructions if possible, since your internet connection might not be available during some of the fixes.
  • Absence of symptoms does not mean that everything is clear, therefore stick with this topic until I give you the "all clear".

I am currently reviewing you logs and will return as soon as possible, with additional instructions. In the meantime I would like you to read and get acquainted with the following topic: HOW TO GET HELP IN THIS FORUM - everyone must read this, where the conditions for receiving help here are explained.
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Re: Malware blocking internet access on most programs!!

Unread postby mAL_rEm018 » April 23rd, 2016, 6:26 pm

Hello alexc95,


Please run the following scans..

TSG-SysInfo
  • Please download and save the following tool to your Desktop: Link.
  • Right-click on SysInfo.exe and select "Run as Administrator" to run it...if UAC prompts, please allow it.
  • A window entitled TSG SysInfo will open. Please copy/paste the highlighted text in your next reply.


MGA Diagnostics
  • Please download and save the following tool to your Desktop: Link.
  • Right-click on MGADiag.exe and select "Run as Administrator" to run it...if UAC prompts, please allow it.
  • Select Continue. The diagnosis will now begin.
  • When the process is over, click Copy.
  • Open Notepad and paste the contents.
  • Save this file as MGADiag.txt.
  • Post the content on MGADiag.txt in your next reply.


CKScanner
  • Please download following tool to your Desktop: Link
  • Right-Click on CKScanner.exe and select "Run as Administrator" to run it...if UAC prompts, please allow it.
  • Select Search For Files
  • When the scan in finished, click on Save List To File.
  • Open CKFiles.txt on your desktop and post the contents in your next reply.
    Only run CKScanner.exe once.


-----------------------------------------
In your next reply, I would like to see..
  • TSG-SysInfo log
  • MGADiag.txt
  • CKFiles.txt

    Please post each log separately to prevent it being cut off by the forum post size limiter.
    Check each after you've posted it to make sure it's all present, if any log is cut off you'll have to post it in sections....
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Re: Malware blocking internet access on most programs!!

Unread postby pgmigg » April 26th, 2016, 11:18 pm

Due to a lack of response, this topic is now closed.

If you still require help, please open a new thread in the Infected? Virus, malware, adware, ransomware, oh my! forum, include a fresh FRST log, and wait for a new helper.
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