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Extorionist Hacker is using MSPY.COM / Malware - pls help!

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Extorionist Hacker is using MSPY.COM / Malware - pls help!

Unread postby Crank at » February 16th, 2016, 9:53 pm

I desperately need your help! This person I hung out with in the past has now targeted me to try an extort $$ from me or he will continue to bombard me with various malware and prevent me from using my computers. This has been going on longer than I care to admit - I am eager to get your help and advice on how best to prepare for the future knowing someone is out there and pushing malware directly at me.

The malware currently attached to me mostly hogs all of my system resources and prevents me from using my computer - I'm constantly distracted by problems or error messages that pop up on my screen. I have cleaned my computer and reimaged it many MANY times. The hacker is somehow using notifications to push malware to my computer - I don't ever click on them but the malware still seems to get thru.

MSPY is at the center of this situation and provides the hacker with every detail about EVERYTHING I do either online or on my iPhone.

The scum is watching my every move - I typed on my screen "what do you want" and within a few seconds I got an error on my scree with "$$" in the dialog box.....

Please please please help - I appreciate your time in advance.

Todd
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Re: Extorionist Hacker is using MSPY.COM / Malware - pls hel

Unread postby capnkrunch » February 17th, 2016, 4:07 am

Warning!
The steps presented in these posts are for this person and machine ONLY. Do not apply these steps to your own system, without the guidance of a trained malware removal helper. Doing so, may possibly damage your system, preventing it from starting.

Hello Todd and welcome to the Malware Removal Forums :)

My name is capnkrunch and I will be helping you with your malware problems.

Before we begin, please read and follow these important guidelines, so things will proceed smoothly.
  • The instructions being given are for YOUR computer and system only!
    Using these instructions on a different computer can cause damage to that computer and possibly render it inoperable!
  • You must have Administrator rights, permissions for this computer.
  • DO NOT run any other fix or removal tools unless instructed to do so.
  • DO NOT install any other software (or hardware) during the cleaning process.
  • Only post your problem at (1) one help site. Applying fixes from multiple help sites can cause problems.
  • Print each set of instructions, if possible. Your Internet connection will not be available during some fix processes.
  • Only reply to this thread, do not start another ... Please, continue responding, until I give you the "All Clean".
    Remember, absence of symptoms does mean the infection is all gone.
  • Your security programs may give warnings for some of the tools I will ask you to use. Be assured, any links I give are safe.
  • Failure to respond for 3 days, will result in your topic being closed.

Note: If you haven't done so already, please read this topic ALL USERS OF THIS FORUM MUST READ THIS FIRST where the conditions for receiving help here are explained.

Please be aware that removing Malware is a potentially hazardous undertaking. I will take care, not to knowingly suggest courses of action that might damage your computer. However it is impossible for me to foresee all interactions that may happen between the software on your computer and those we'll use to clear you of infection and I cannot guarantee the safety of your system. It is possible that we might encounter situations where the only recourse is to re-format and re-install your operating system, or to necessitate you taking your computer to a repair shop.


For your safety and protection, I would advise backing up all your important documents, personal data files and photos to a CD or DVD drive as some infections may render your computer unbootable during or before the disinfection process. The safest practice is not to backup any files with the following file extensions:
exe, .scr, .ini, .htm, .html, .php, .asp, .xml, .zip, .rar, .cab as they may be infected.

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Re: Extorionist Hacker is using MSPY.COM / Malware - pls hel

Unread postby capnkrunch » February 17th, 2016, 4:44 am

Hello Todd :)

Please answer these questions:
  • Is this computer used for business purposes, including home or small business?
  • There are files that are used by Citrix products (i.e. GoToMeeting) on your machine. Were these from your use and if so why?
  • There is a System Restore Point named "Installed mSpy". Was mSpy installed by you?

Thanks,
capnkrunch
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Re: Extorionist Hacker is using MSPY.COM / Malware - pls hel

Unread postby capnkrunch » February 19th, 2016, 10:41 am

Hello Todd :)

It has been 48 hours since my last post.
  • Do you still need help?
  • Do you need more time?
  • Are you having problems following my instructions?
  • According to Malware Removal's latest policy, topics can be closed after 3 days without a response.
  • If you do not reply within the next 24 hours, this topic will be closed.
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Re: Extorionist Hacker is using MSPY.COM / Malware - pls hel

Unread postby NonSuch » February 21st, 2016, 12:16 am

Due to a lack of response, this topic is now closed.

If you still require help, please open a new thread in the Infected? Virus, malware, adware, ransomware, oh my! forum, include a fresh FRST log, and wait for a new helper.
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