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Malware and Adware won't stay removed

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Malware and Adware won't stay removed

Unread postby kungpowmurray » January 9th, 2016, 8:23 pm

FRST.txt
Hi, I have been having some issues with some malware and adware which I think may be in my System32 files or "hiding" in my hard drive. I noticed it after a download from the internet was bundled with adware, and I thought I had removed all of it with Malwarebytes, HitmanPro, Revouninstaller, and Roguekiller; but every once in a while, I will see my Malwarebytes Pro Block a process which seems to be related to some of the adware that is in my system.

Please help me get rid of my adware and malware! I don't trust myself enough to try to clean malware/adware in my registry or System32. I am too afraid I will permanently screw something up.

I have to upload the FRST and Additon Text files because apparently my post will have too many characters

FRST.txt
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Re: Malware and Adware won't stay removed

Unread postby pgmigg » January 11th, 2016, 10:31 pm

Hello kungpowmurray,

Welcome to the forum! :)

I am pgmigg and I'll be helping you with any malware problems.

Before we begin, please read and follow these important guidelines, so things will proceed smoothly.
  1. The instructions being given are for YOUR computer and system only!
    Using these instructions on a different computer can cause damage to that computer and possibly render it inoperable!
  2. You must have Administrator rights, permissions for this computer.
  3. DO NOT run any other fix or removal tools unless instructed to do so!
  4. DO NOT install any other software (or hardware) during the cleaning process until we are done as well as
    DO NOT Remove, or Scan with anything on your system unless I ask. This adds more items to be researched.
    Extra Additions and Removals of files make the analysis more difficult.
  5. Only post your problem at (1) one help site. Applying fixes from multiple help sites can cause problems.
  6. Print each set of instructions if possible - your Internet connection will not be available during some fix processes.
  7. Your security programs may give warnings for some of the tools I will ask you to use. Be assured, any links I give are safe.
  8. Only reply to this thread, do not start another one. Please, continue responding, until I give you the "All Clean!" :cheers:
    Absence of symptoms does not mean that everything is clear.

I am currently reviewing your logs and will return, as soon as possible, with additional instructions. In the meantime...

Note: If you haven't done so already, please read this topic ALL USERS OF THIS FORUM MUST READ THIS FIRST where the conditions for receiving help here are explained.

Please read all instructions carefully before executing and perform the steps, in the order given.
lf you have any questions or problems executing these instructions, <<STOP>> do not proceed, post back with the question or problem.

Please be aware that removing Malware is a potentially hazardous undertaking. I will take care not to knowingly suggest courses of action that might damage your computer. However it is impossible for me to foresee all interactions that may happen between the software on your computer and those we'll use to clear you of infection, and I cannot guarantee the safety of your system. It is possible that we might encounter situations where the only recourse is to re-format and re-install your operating system, or to necessitate you taking your computer to a repair shop.

Because of this, I advise you to backup any personal files and folders before you start


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Re: Malware and Adware won't stay removed

Unread postby pgmigg » January 12th, 2016, 2:09 am

Hello kungpowmurray,

P2P Advisory!
IMPORTANT: There are signs of one or more P2P (Peer to Peer) File Sharing Programs installed on your computer.
µTorrent
As long as you have the P2P program(s) installed, per Forum Policy, I can offer you no further assistance.
If you choose NOT to remove the program(s), please indicate that in your next reply and this topic will be closed.

Otherwise, please perform the following steps:

Step 1.
Remove P2P Program
  1. Click on Start, then click the Start Search box on the Start Menu.
  2. Copy and paste the value below without into the open text entry box:
    (Do not include the words Code: Select all - instead of it please click the Select all button next to Code: to select the entire script.)
    Code: Select all
     appwiz.cpl 
    and press Enter - the Unistall or change a program list will be opened.
  3. Click each Entry, as follows, one by one, if it exists, choose Uninstall, and give permission to Continue:
    µTorrent
  4. Click on the Change/Remove button to uninstall it.
  5. When the program have been uninstalled, please close Control Panel
  6. Reboot (restart) your computer.
By using any form of P2P networking to download files you can anticipate infestations of malware to occur. The P2P program itself may be safe but the files may not - use P2P at your own risk!
Keep in mind that this practice may be the source of your current malware infestation.
Reference... siting risk factors, using P2P programs: How to Prevent the Online Invasion of Spyware and Adware

Step 2.
Run CKScanner
  1. Please download CKScanner from here
  2. Important: - Save it to your Desktop.
  3. Double-click CKScanner.exe and click Search For Files.
  4. After a very short time, when the cursor hourglass disappears, click Save List To File.
  5. A message box will verify the file saved.
  6. Double-click the CKFiles.txt icon on your desktop and copy/paste the contents in your next reply.

Step 3.
TSG - SysInfo utility
  1. Please download SysInfo.exe and save it to your Desktop.
  2. Right click SysInfo.exe and select "Run As Administrator" to run it... if UAC prompts, please allow it.
  3. The small square window will be opened with already highlighted text - please right click on it, select Copy and then paste it in your next post.

Step 4.
Run CodeCheck Scan
  1. Please download codecheck from here to your Desktop.
  2. Make sure that codecheck.exe is on the your Desktop before running the application!
  3. Right-click on codecheck.exe and select "Run as administrator..." to run it.
  4. After a very short time a codecheck.txt icon will appear on your Desktop
  5. Double-click on the codecheck.txt icon on your Desktop and copy/paste the contents in your next reply.

Step 5.
MGA Diagnostics
I need you to run a tool which will aid in determining what additional steps we'll need to perform.
  1. Please download this tool from Microsoft and save it to your Desktop.
  2. Right click on MGADiag.exe and select Run As Administrator to run it.
  3. Click "Run" again and then click "Continue".
  4. The program will run. It takes a while to finish the diagnosis, please be patient.
  5. Once done, click on Copy.
  6. Open Notepad and paste the contents in. Save this file and post it in your next reply.

Step 6.
You mentioned that you run RogueKiller scan - could you please post the most recent RKreport[n].txt log in your next reply?

Please post each log separately to prevent it being cut off by the forum post size limiter.
Check each after you've posted it to make sure it's all present, if any log is cut off you'll have to post it in sections....

Please include in your next reply:
  1. Your decision about P2P program
  2. Do you have any problems executing the instructions?
  3. Contents of CKFiles.txt log file
  4. Contents of TSG - SysInfo utility
  5. Contents of a log created by codecheck.txt
  6. Contents of a log created by MGADiag.exe
  7. Contents of the RKreport[n].txt log file

Thanks,
pgmigg

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Re: Malware and Adware won't stay removed

Unread postby kungpowmurray » January 14th, 2016, 4:32 pm

Thank you for helping me with this! Here are the logs which you asked for (I also removed utorrent)

TSG - Sysinfo Utility

Tech Support Guy System Info Utility version 1.0.0.2
OS Version: Microsoft Windows 7 Home Premium, Service Pack 1, 64 bit
Processor: Intel(R) Core(TM) i7-4700MQ CPU @ 2.40GHz, Intel64 Family 6 Model 60 Stepping 3
Processor Count: 8
RAM: 8073 Mb
Graphics Card: Intel(R) HD Graphics 4600, 1024 Mb
Hard Drives: C: Total - 689075 MB, Free - 568300 MB;
Motherboard: Alienware, 07MJ2Y
Antivirus: Symantec Endpoint Protection, Updated and Enabled


RKiller Log:

RogueKiller V11.0.4.0 (x64) [Dec 20 2015] (Free) by Adlice Software
mail : http://www.adlice.com/contact/
Feedback : http://forum.adlice.com
Website : http://www.adlice.com/software/roguekiller/
Blog : http://www.adlice.com

Operating System : Windows 7 (6.1.7601 Service Pack 1) 64 bits version
Started in : Normal mode
User : Hartley [Administrator]
Started from : C:\Program Files\RogueKiller\RogueKiller64.exe
Mode : Delete -- Date : 01/14/2016 14:31:52

¤¤¤ Processes : 0 ¤¤¤

¤¤¤ Registry : 0 ¤¤¤

¤¤¤ Tasks : 0 ¤¤¤

¤¤¤ Files : 0 ¤¤¤

¤¤¤ Hosts File : 1 ¤¤¤
[C:\Windows\System32\drivers\etc\hosts] 127.0.0.1 localhost

¤¤¤ Antirootkit : 0 (Driver: Loaded) ¤¤¤

¤¤¤ Web browsers : 0 ¤¤¤

¤¤¤ MBR Check : ¤¤¤
+++++ PhysicalDrive0: ATA WDC WD7500BPKX-2 SCSI Disk Device +++++
--- User ---
[MBR] 4172d307e30545a68651e85444a32460
[BSP] e65b5ad2ec235105f81e9a094e8a41dd : Empty|VT.Unknown MBR Code
Partition table:
0 - [MAN-MOUNT] | Offset (sectors): 34 | Size: 259 MB
1 - [MAN-MOUNT] Microsoft reserved partition | Offset (sectors): 532480 | Size: 128 MB
2 - | Offset (sectors): 794624 | Size: 689076 MB
User = LL1 ... OK
User = LL2 ... OK
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Re: Malware and Adware won't stay removed

Unread postby pgmigg » January 14th, 2016, 4:55 pm

Cracked - Illegal Software

May I draw your attention to the topic: ALL USERS OF THIS FORUM MUST READ THIS FIRST, which you should have read before posting for help.
The section here explains why we bring this to your attention.

If you wish to receive help from us, you must remove any and all of the following from your computer:
  • Illegal software
  • Cracked software
  • Illegal software key generators

Once the software and/or keygens have been removed, if you still need help, please start a new thread... include a link to your closed topic and include NEW FRST logs :

  • FRST.txt.
  • Addition.txt.
  • Details of the problems you're experiencing.
  • Link to your closed topic.

Wait for a new helper. Do not reply to your topic before a helper has replied.

This topic is now closed.
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