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help my desktop has been deleted!?

Unread postby john2054 » November 29th, 2015, 7:59 pm

Scan result of Farbar Recovery Scan Tool (FRST) (x64) Version:29-11-2015
Ran by john (administrator) on JOHN2054 (29-11-2015 23:49:01)
Running from C:\Users\john\Downloads
Loaded Profiles: john (Available Profiles: john & Michelle & Administrator)
Platform: Windows 10 Home (X64) Language: English (United Kingdom)
Internet Explorer Version 11 (Default browser: Chrome)
Boot Mode: Normal
Tutorial for Farbar Recovery Scan Tool: http://www.geekstogo.com/forum/topic/33 ... scan-tool/

==================== Processes (Whitelisted) =================

(If an entry is included in the fixlist, the process will be closed. The file will not be moved.)

(AVG Technologies CZ, s.r.o.) C:\Program Files (x86)\AVG\Av\avgrsa.exe
(AVG Technologies CZ, s.r.o.) C:\Program Files (x86)\AVG\Av\avgcsrva.exe
(AVG Technologies CZ, s.r.o.) C:\Program Files (x86)\AVG\Av\avgwdsvcx.exe
(AVG Technologies CZ, s.r.o.) C:\Program Files (x86)\AVG\Av\avgfws.exe
(AVG Technologies CZ, s.r.o.) C:\Program Files (x86)\AVG\Av\avgidsagent.exe
(Microsoft Corporation) C:\Program Files\Common Files\microsoft shared\ClickToRun\OfficeClickToRun.exe
(AVG Technologies CZ, s.r.o.) C:\Program Files (x86)\AVG\AVG PC TuneUp\TuneUpUtilitiesService64.exe
(AVG Technologies CZ, s.r.o.) C:\Program Files (x86)\AVG\Av\avgnsa.exe
(AVG Technologies CZ, s.r.o.) C:\Program Files (x86)\AVG\Av\avgemca.exe
(Hewlett-Packard Company) C:\Program Files (x86)\Hewlett-Packard\HP Support Solutions\HPSupportSolutionsFrameworkService.exe
(AVG Technologies CZ, s.r.o.) C:\Program Files (x86)\AVG\AVG PC TuneUp\TuneUpUtilitiesApp64.exe
(Microsoft Corporation) C:\Windows\System32\SettingSyncHost.exe
(Google Inc.) C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
(Google Inc.) C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
(Google Inc.) C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
(Google Inc.) C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
() C:\Program Files\WindowsApps\Microsoft.Windows.Photos_15.1120.13270.0_x64__8wekyb3d8bbwe\Microsoft.Photos.exe
(Google Inc.) C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
(Google Inc.) C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
(Google Inc.) C:\Program Files (x86)\Google\Chrome\Application\chrome.exe


==================== Registry (Whitelisted) ===========================

(If an entry is included in the fixlist, the registry item will be restored to default or removed. The file will not be moved.)

HKLM\...\Run: [MouseDriver] => C:\WINDOWS\system32\TiltWheelMouse.exe [241152 2013-04-09] (Pixart Imaging Inc)
HKLM\...\Run: [RTHDVCPL] => C:\Program Files\Realtek\Audio\HDA\RAVCpl64.exe [13885696 2015-06-24] (Realtek Semiconductor)
HKLM-x32\...\Run: [AvgUi] => C:\Program Files (x86)\AVG\Framework\Common\avguix.exe [1130408 2015-10-16] (AVG Technologies CZ, s.r.o.)
HKLM-x32\...\Run: [AVG_UI] => C:\Program Files (x86)\AVG\Av\avgui.exe [3812264 2015-10-12] (AVG Technologies CZ, s.r.o.)
HKLM-x32\...\Run: [SunJavaUpdateSched] => C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe [597040 2015-10-06] (Oracle Corporation)
ShellIconOverlayIdentifiers-x32: [ SkyDrivePro1 (ErrorConflict)] -> {8BA85C75-763B-4103-94EB-9470F12FE0F7} => C:\Program Files\Microsoft Office 15\root\Office15\GROOVEEX.DLL No File
ShellIconOverlayIdentifiers-x32: [ SkyDrivePro2 (SyncInProgress)] -> {CD55129A-B1A1-438E-A425-CEBC7DC684EE} => C:\Program Files\Microsoft Office 15\root\Office15\GROOVEEX.DLL No File
ShellIconOverlayIdentifiers-x32: [ SkyDrivePro3 (InSync)] -> {E768CD3B-BDDC-436D-9C13-E1B39CA257B1} => C:\Program Files\Microsoft Office 15\root\Office15\GROOVEEX.DLL No File

==================== Internet (Whitelisted) ====================

(If an item is included in the fixlist, if it is a registry item it will be removed or restored to default.)

Tcpip\Parameters: [DhcpNameServer] 192.168.1.254
Tcpip\..\Interfaces\{d8766016-3ff0-4478-be0e-2e2acec5c62a}: [DhcpNameServer] 192.168.1.254

Internet Explorer:
==================
BHO: Lync Browser Helper -> {31D09BA0-12F5-4CCE-BE8A-2923E76605DA} -> C:\Program Files (x86)\Microsoft Office\root\VFS\ProgramFilesX64\Microsoft Office\Office16\OCHelper.dll [2015-11-01] (Microsoft Corporation)
BHO: Microsoft OneDrive for Business Browser Helper -> {D0498E0A-45B7-42AE-A9AA-ABA463DBD3BF} -> C:\Program Files (x86)\Microsoft Office\root\VFS\ProgramFilesX64\Microsoft Office\Office16\GROOVEEX.DLL [2015-11-01] (Microsoft Corporation)
BHO-x32: Skype for Business Browser Helper -> {31D09BA0-12F5-4CCE-BE8A-2923E76605DA} -> C:\Program Files\Microsoft Office 15\root\Office15\OCHelper.dll => No File
BHO-x32: Java(tm) Plug-In SSV Helper -> {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} -> C:\Program Files (x86)\Java\jre1.8.0_65\bin\ssv.dll [2015-10-28] (Oracle Corporation)
BHO-x32: Microsoft SkyDrive Pro Browser Helper -> {D0498E0A-45B7-42AE-A9AA-ABA463DBD3BF} -> C:\Program Files\Microsoft Office 15\root\Office15\GROOVEEX.DLL => No File
BHO-x32: Java(tm) Plug-In 2 SSV Helper -> {DBC80044-A445-435b-BC74-9C25C1C588A9} -> C:\Program Files (x86)\Java\jre1.8.0_65\bin\jp2ssv.dll [2015-10-28] (Oracle Corporation)
Handler-x32: mso-minsb-roaming.16 - {83C25742-A9F7-49FB-9138-434302C88D07} - C:\Program Files (x86)\Microsoft Office\root\Office16\MSOSB.DLL [2015-11-01] (Microsoft Corporation)
Handler-x32: mso-minsb.16 - {42089D2D-912D-4018-9087-2B87803E93FB} - C:\Program Files (x86)\Microsoft Office\root\Office16\MSOSB.DLL [2015-11-01] (Microsoft Corporation)
Handler: osf - {D924BDC6-C83A-4BD5-90D0-095128A113D1} - No File
Handler-x32: osf-roaming.16 - {42089D2D-912D-4018-9087-2B87803E93FB} - C:\Program Files (x86)\Microsoft Office\root\Office16\MSOSB.DLL [2015-11-01] (Microsoft Corporation)
Handler-x32: osf.16 - {5504BE45-A83B-4808-900A-3A5C36E7F77A} - C:\Program Files (x86)\Microsoft Office\root\Office16\MSOSB.DLL [2015-11-01] (Microsoft Corporation)

FireFox:
========
FF ProfilePath: C:\Users\john\AppData\Roaming\Mozilla\Firefox\Profiles\axx3nzab.default
FF Plugin: @adobe.com/FlashPlayer -> C:\WINDOWS\system32\Macromed\Flash\NPSWF64_19_0_0_245.dll [2015-11-27] ()
FF Plugin-x32: @adobe.com/FlashPlayer -> C:\WINDOWS\SysWOW64\Macromed\Flash\NPSWF32_19_0_0_245.dll [2015-11-27] ()
FF Plugin-x32: @java.com/DTPlugin,version=11.65.2 -> C:\Program Files (x86)\Java\jre1.8.0_65\bin\dtplugin\npDeployJava1.dll [2015-10-28] (Oracle Corporation)
FF Plugin-x32: @java.com/JavaPlugin,version=11.65.2 -> C:\Program Files (x86)\Java\jre1.8.0_65\bin\plugin2\npjp2.dll [2015-10-28] (Oracle Corporation)
FF Plugin-x32: @microsoft.com/Lync,version=15.0 -> C:\Program Files\Microsoft Office 15\root\VFS\ProgramFilesX86\Mozilla Firefox\plugins\npmeetingjoinpluginoc.dll [No File]
FF Plugin-x32: @microsoft.com/SharePoint,version=14.0 -> C:\Program Files (x86)\Microsoft Office\root\Office16\NPSPWRAP.DLL [2015-11-01] (Microsoft Corporation)
FF Plugin-x32: @tools.google.com/Google Update;version=3 -> C:\Program Files (x86)\Google\Update\1.3.28.15\npGoogleUpdate3.dll [2015-10-17] (Google Inc.)
FF Plugin-x32: @tools.google.com/Google Update;version=9 -> C:\Program Files (x86)\Google\Update\1.3.28.15\npGoogleUpdate3.dll [2015-10-17] (Google Inc.)

Chrome:
=======
CHR Profile: C:\Users\john\AppData\Local\Google\Chrome\User Data\Default
CHR Extension: (Google Slides) - C:\Users\john\AppData\Local\Google\Chrome\User Data\Default\Extensions\aapocclcgogkmnckokdopfmhonfmgoek [2015-10-17]
CHR Extension: (Google Docs) - C:\Users\john\AppData\Local\Google\Chrome\User Data\Default\Extensions\aohghmighlieiainnegkcijnfilokake [2015-10-17]
CHR Extension: (Google Drive) - C:\Users\john\AppData\Local\Google\Chrome\User Data\Default\Extensions\apdfllckaahabafndbhieahigkjlhalf [2015-10-22]
CHR Extension: (YouTube) - C:\Users\john\AppData\Local\Google\Chrome\User Data\Default\Extensions\blpcfgokakmgnkcojhhkbfbldkacnbeo [2015-10-17]
CHR Extension: (Google Search) - C:\Users\john\AppData\Local\Google\Chrome\User Data\Default\Extensions\coobgpohoikkiipiblmjeljniedjpjpf [2015-10-26]
CHR Extension: (Google Sheets) - C:\Users\john\AppData\Local\Google\Chrome\User Data\Default\Extensions\felcaaldnbdncclmgdcncolpebgiejap [2015-10-17]
CHR Extension: (Google Docs Offline) - C:\Users\john\AppData\Local\Google\Chrome\User Data\Default\Extensions\ghbmnnjooekpmoecnnnilnnbdlolhkhi [2015-11-17]
CHR Extension: (Chrome Web Store Payments) - C:\Users\john\AppData\Local\Google\Chrome\User Data\Default\Extensions\nmmhkkegccagdldgiimedpiccmgmieda [2015-10-17]
CHR Extension: (Gmail) - C:\Users\john\AppData\Local\Google\Chrome\User Data\Default\Extensions\pjkljhegncpnkpknbcohdijeoejaedia [2015-10-17]

==================== Services (Whitelisted) ========================

(If an entry is included in the fixlist, it will be removed from the registry. The file will not be moved unless listed separately.)

S3 AvgAMPS; C:\Program Files (x86)\AVG\Av\avgamps.exe [604712 2015-10-12] (AVG Technologies CZ, s.r.o.)
R2 avgfws; C:\Program Files (x86)\AVG\Av\avgfws.exe [1568848 2015-10-12] (AVG Technologies CZ, s.r.o.)
R2 AVGIDSAgent; C:\Program Files (x86)\AVG\Av\avgidsagent.exe [3792880 2015-10-12] (AVG Technologies CZ, s.r.o.)
S4 avgsvc; C:\Program Files (x86)\AVG\Framework\Common\avgsvca.exe [1046952 2015-10-16] (AVG Technologies CZ, s.r.o.)
R2 avgwd; C:\Program Files (x86)\AVG\Av\avgwdsvcx.exe [596344 2015-10-12] (AVG Technologies CZ, s.r.o.)
R2 ClickToRunSvc; C:\Program Files\Common Files\Microsoft Shared\ClickToRun\OfficeClickToRun.exe [2869432 2015-11-01] (Microsoft Corporation)
R2 HPSupportSolutionsFrameworkService; C:\Program Files (x86)\Hewlett-Packard\HP Support Solutions\HPSupportSolutionsFrameworkService.exe [25800 2015-09-28] (Hewlett-Packard Company)
S4 igfxCUIService2.0.0.0; C:\Windows\system32\igfxCUIService.exe [370064 2015-10-17] (Intel Corporation)
R2 TuneUp.UtilitiesSvc; C:\Program Files (x86)\AVG\AVG PC TuneUp\TuneUpUtilitiesService64.exe [4368808 2015-10-14] (AVG Technologies CZ, s.r.o.)
S3 WdNisSvc; C:\Program Files\Windows Defender\NisSrv.exe [362928 2015-07-10] (Microsoft Corporation)
S3 WinDefend; C:\Program Files\Windows Defender\MsMpEng.exe [24864 2015-07-10] (Microsoft Corporation)

===================== Drivers (Whitelisted) ==========================

(If an entry is included in the fixlist, it will be removed from the registry. The file will not be moved unless listed separately.)

R3 athr; C:\Windows\System32\drivers\athwbx.sys [3888640 2014-02-14] (Qualcomm Atheros Communications, Inc.)
S0 Avgboota; C:\Windows\System32\DRIVERS\avgboota.sys [23152 2015-09-09] (AVG Technologies CZ, s.r.o.)
R1 Avgdiska; C:\Windows\System32\DRIVERS\avgdiska.sys [197040 2015-08-10] (AVG Technologies CZ, s.r.o.)
R1 Avgfwfd; C:\Windows\system32\DRIVERS\avgfwd6a.sys [97208 2015-08-29] (AVG Technologies CZ, s.r.o.)
R1 AVGIDSDriver; C:\Windows\System32\DRIVERS\avgidsdrivera.sys [312752 2015-09-11] (AVG Technologies CZ, s.r.o.)
R0 AVGIDSHA; C:\Windows\System32\DRIVERS\avgidsha.sys [298416 2015-08-20] (AVG Technologies CZ, s.r.o.)
R1 Avgldx64; C:\Windows\System32\DRIVERS\avgldx64.sys [293296 2015-08-10] (AVG Technologies CZ, s.r.o.)
R0 Avgloga; C:\Windows\System32\DRIVERS\avgloga.sys [398256 2015-08-14] (AVG Technologies CZ, s.r.o.)
R0 Avgmfx64; C:\Windows\System32\DRIVERS\avgmfx64.sys [251312 2015-08-10] (AVG Technologies CZ, s.r.o.)
R0 Avgrkx64; C:\Windows\System32\DRIVERS\avgrkx64.sys [42416 2015-08-10] (AVG Technologies CZ, s.r.o.)
R1 Avgwfpa; C:\Windows\system32\DRIVERS\avgwfpa.sys [314800 2015-08-31] (AVG Technologies CZ, s.r.o.)
R3 BthLEEnum; C:\Windows\system32\DRIVERS\BthLEEnum.sys [237568 2015-07-10] (Microsoft Corporation)
R3 ElcMouLFlt; C:\Windows\System32\drivers\ElcMouLFlt.sys [28648 2015-10-17] (ELECOM)
R3 ElcMouUFlt; C:\Windows\System32\drivers\ElcMouUFlt.sys [27624 2015-10-17] (ELECOM)
R3 ETDI2C; C:\Windows\System32\drivers\ETDI2C.sys [173384 2014-04-09] (ELAN Microelectronic Corp.)
S3 iaLPSS_I2C; C:\Windows\System32\drivers\iaLPSS_I2C.sys [120312 2014-06-02] (Intel Corporation)
S3 LMDriver; C:\Windows\System32\drivers\LMDriver.sys [21360 2013-07-17] (Acer Incorporated)
R3 MEIx64; C:\Windows\System32\drivers\TeeDriverx64.sys [100312 2013-12-09] (Intel Corporation)
S3 RadioShim; C:\Windows\System32\drivers\RadioShim.sys [14680 2013-07-17] (Acer Incorporated)
R3 rt640x64; C:\Windows\System32\drivers\rt640x64.sys [886528 2015-07-22] (Realtek )
R3 RTSPER; C:\Windows\system32\DRIVERS\RtsPer.sys [761600 2015-06-24] (Realsil Semiconductor Corporation)
U3 TrueSight; C:\Windows\System32\drivers\TrueSight.sys [35064 2015-11-28] ()
R3 TuneUpUtilitiesDrv; C:\Program Files (x86)\AVG\AVG PC TuneUp\TuneUpUtilitiesDriver64.sys [31144 2015-10-14] (TuneUp Software)
R3 t_mouse.sys; C:\Windows\System32\drivers\t_mouse.sys [6144 2013-04-09] ()
S3 UdeCx; C:\Windows\System32\drivers\udecx.sys [44032 2015-07-10] ()
S3 WdBoot; C:\Windows\system32\drivers\WdBoot.sys [44568 2015-07-10] (Microsoft Corporation)
S3 WdFilter; C:\Windows\system32\drivers\WdFilter.sys [291680 2015-07-10] (Microsoft Corporation)
S3 WdNisDrv; C:\Windows\System32\Drivers\WdNisDrv.sys [119648 2015-07-10] (Microsoft Corporation)
S3 wfpcapture; \SystemRoot\System32\drivers\wfpcapture.sys [X]

==================== NetSvcs (Whitelisted) ===================

(If an entry is included in the fixlist, it will be removed from the registry. The file will not be moved unless listed separately.)


==================== One Month Created files and folders ========

(If an entry is included in the fixlist, the file/folder will be moved.)

2015-11-29 23:49 - 2015-11-29 23:49 - 00013574 _____ C:\Users\john\Downloads\FRST.txt
2015-11-29 23:48 - 2015-11-29 23:49 - 00000000 ____D C:\FRST
2015-11-29 23:48 - 2015-11-29 23:48 - 02350080 _____ (Farbar) C:\Users\john\Downloads\FRST64.exe
2015-11-29 22:10 - 2015-11-29 22:10 - 00016148 _____ C:\WINDOWS\system32\JOHN2054_john_HistoryPrediction.bin
2015-11-29 17:20 - 2015-11-29 17:20 - 00016148 _____ C:\WINDOWS\system32\JOHN2054_Michelle_HistoryPrediction.bin
2015-11-28 01:42 - 2015-11-28 01:42 - 00000000 ____D C:\Users\john\AppData\Local\Macromedia
2015-11-28 00:41 - 2015-11-28 00:41 - 19746888 _____ C:\Users\john\Downloads\RogueKiller.exe
2015-11-28 00:41 - 2015-11-28 00:41 - 00035064 _____ C:\WINDOWS\system32\Drivers\TrueSight.sys
2015-11-28 00:17 - 2015-11-28 00:19 - 00002318 _____ C:\Users\john\Desktop\unhide.txt
2015-11-28 00:17 - 2015-11-28 00:17 - 00398752 _____ (Bleeping Computer, LLC) C:\Users\john\Downloads\unhide.exe
2015-11-27 01:05 - 2015-11-27 01:06 - 00000000 ____D C:\Users\john\AppData\Local\Adobe
2015-11-27 01:04 - 2015-11-27 01:04 - 01190616 _____ (Adobe Systems Incorporated) C:\Users\john\Downloads\flashplayer19_a_install.exe
2015-11-24 12:15 - 2015-11-24 12:15 - 00276712 _____ C:\WINDOWS\Minidump\112415-55234-01.dmp
2015-11-24 12:15 - 2015-11-24 12:15 - 00000000 ____D C:\WINDOWS\Minidump
2015-11-24 12:14 - 2015-11-24 12:14 - 648734500 _____ C:\WINDOWS\MEMORY.DMP
2015-11-22 02:46 - 2015-11-22 02:46 - 00000036 _____ C:\Users\john\Downloads\internet-radio.com.playlist.ram
2015-11-22 02:46 - 2015-11-22 02:46 - 00000036 _____ C:\Users\john\Downloads\internet-radio.com.playlist.m3u
2015-11-18 00:57 - 2015-11-18 01:03 - 495057348 _____ C:\Users\john\Downloads\rnb 2 mega mix.zip
2015-11-11 02:44 - 2015-11-11 03:19 - 00000000 ____D C:\Users\john\AppData\Roaming\ChessBase
2015-11-11 02:44 - 2015-11-11 02:44 - 00002132 _____ C:\Users\john\Desktop\CBReader .lnk
2015-11-11 02:44 - 2015-11-11 02:44 - 00000000 ____D C:\Users\john\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\ChessBase
2015-11-11 02:42 - 2015-11-11 02:44 - 00000000 ____D C:\Users\john\AppData\Local\ChessBase
2015-11-11 02:42 - 2015-11-11 02:44 - 00000000 ____D C:\Program Files (x86)\ChessBase
2015-11-10 20:54 - 2015-11-05 05:15 - 08020832 _____ (Microsoft Corporation) C:\WINDOWS\system32\ntoskrnl.exe
2015-11-10 20:54 - 2015-11-05 05:15 - 00541024 _____ (Microsoft Corporation) C:\WINDOWS\system32\mcupdate_GenuineIntel.dll
2015-11-10 20:54 - 2015-11-05 05:14 - 00459104 _____ (Microsoft Corporation) C:\WINDOWS\system32\Drivers\netio.sys
2015-11-10 20:54 - 2015-11-05 05:13 - 00577888 _____ (Microsoft Corporation) C:\WINDOWS\system32\Drivers\afd.sys
2015-11-10 20:54 - 2015-11-05 05:11 - 01392480 _____ (Microsoft Corporation) C:\WINDOWS\system32\LicenseManager.dll
2015-11-10 20:54 - 2015-11-05 05:06 - 03621248 _____ (Microsoft Corporation) C:\WINDOWS\system32\iertutil.dll
2015-11-10 20:54 - 2015-11-05 05:06 - 00966416 _____ (Microsoft Corporation) C:\WINDOWS\system32\twinapi.appcore.dll
2015-11-10 20:54 - 2015-11-05 05:01 - 00607408 _____ (Microsoft Corporation) C:\WINDOWS\system32\fontdrvhost.exe
2015-11-10 20:54 - 2015-11-05 04:56 - 01083072 _____ (Microsoft Corporation) C:\WINDOWS\system32\appraiser.dll
2015-11-10 20:54 - 2015-11-05 04:56 - 00116064 _____ (Microsoft Corporation) C:\WINDOWS\system32\Drivers\tdx.sys
2015-11-10 20:54 - 2015-11-05 04:56 - 00025280 _____ (Microsoft Corporation) C:\WINDOWS\system32\CompatTelRunner.exe
2015-11-10 20:54 - 2015-11-05 04:30 - 00961376 _____ (Microsoft Corporation) C:\WINDOWS\SysWOW64\LicenseManager.dll
2015-11-10 20:54 - 2015-11-05 04:24 - 02878512 _____ (Microsoft Corporation) C:\WINDOWS\SysWOW64\iertutil.dll
2015-11-10 20:54 - 2015-11-05 04:23 - 00762888 _____ (Microsoft Corporation) C:\WINDOWS\SysWOW64\twinapi.appcore.dll
2015-11-10 20:54 - 2015-11-05 04:23 - 00076800 _____ (Microsoft Corporation) C:\WINDOWS\system32\browserbroker.dll
2015-11-10 20:54 - 2015-11-05 04:20 - 21873664 _____ (Microsoft Corporation) C:\WINDOWS\system32\edgehtml.dll
2015-11-10 20:54 - 2015-11-05 04:18 - 24597504 _____ (Microsoft Corporation) C:\WINDOWS\system32\mshtml.dll
2015-11-10 20:54 - 2015-11-05 04:18 - 03248128 _____ (Microsoft Corporation) C:\WINDOWS\system32\Windows.Media.dll
2015-11-10 20:54 - 2015-11-05 04:18 - 00539728 _____ (Microsoft Corporation) C:\WINDOWS\SysWOW64\fontdrvhost.exe
2015-11-10 20:54 - 2015-11-05 04:17 - 02418688 _____ (Microsoft Corporation) C:\WINDOWS\system32\MFMediaEngine.dll
2015-11-10 20:54 - 2015-11-05 04:12 - 00515072 _____ (Microsoft Corporation) C:\WINDOWS\system32\internetmail.dll
2015-11-10 20:54 - 2015-11-05 04:11 - 00333312 _____ (Microsoft Corporation) C:\WINDOWS\system32\MusUpdateHandlers.dll
2015-11-10 20:54 - 2015-11-05 04:10 - 12504064 _____ (Microsoft Corporation) C:\WINDOWS\system32\ieframe.dll
2015-11-10 20:54 - 2015-11-05 04:10 - 02987520 _____ (Microsoft Corporation) C:\WINDOWS\system32\esent.dll
2015-11-10 20:54 - 2015-11-05 04:07 - 01068032 _____ (Microsoft Corporation) C:\WINDOWS\system32\audiosrv.dll
2015-11-10 20:54 - 2015-11-05 04:06 - 00453120 _____ (Microsoft Corporation) C:\WINDOWS\system32\Windows.Devices.Usb.dll
2015-11-10 20:54 - 2015-11-05 04:05 - 01602560 _____ (Microsoft Corporation) C:\WINDOWS\system32\urlmon.dll
2015-11-10 20:54 - 2015-11-05 04:05 - 00826880 _____ (Microsoft Corporation) C:\WINDOWS\system32\jscript.dll
2015-11-10 20:54 - 2015-11-05 04:03 - 02180608 _____ (Microsoft Corporation) C:\WINDOWS\system32\AppXDeploymentServer.dll
2015-11-10 20:54 - 2015-11-05 04:03 - 01015808 _____ (Microsoft Corporation) C:\WINDOWS\system32\RDXService.dll
2015-11-10 20:54 - 2015-11-05 04:01 - 00949760 _____ (Microsoft Corporation) C:\WINDOWS\system32\kerberos.dll
2015-11-10 20:54 - 2015-11-05 04:01 - 00713216 _____ (Microsoft Corporation) C:\WINDOWS\system32\usermgr.dll
2015-11-10 20:54 - 2015-11-05 04:01 - 00579072 _____ (Microsoft Corporation) C:\WINDOWS\system32\winlogon.exe
2015-11-10 20:54 - 2015-11-05 03:59 - 03587072 _____ (Microsoft Corporation) C:\WINDOWS\system32\win32kfull.sys
2015-11-10 20:54 - 2015-11-05 03:59 - 02675200 _____ (Microsoft Corporation) C:\WINDOWS\system32\Windows.StateRepository.dll
2015-11-10 20:54 - 2015-11-05 03:58 - 01383936 _____ (Microsoft Corporation) C:\WINDOWS\system32\win32kbase.sys
2015-11-10 20:54 - 2015-11-05 03:58 - 00627712 _____ (Microsoft Corporation) C:\WINDOWS\system32\Windows.UI.dll
2015-11-10 20:54 - 2015-11-05 03:56 - 01795072 _____ (Microsoft Corporation) C:\WINDOWS\system32\AppXDeploymentExtensions.dll
2015-11-10 20:54 - 2015-11-05 03:55 - 00145408 _____ (Microsoft Corporation) C:\WINDOWS\system32\dssvc.dll
2015-11-10 20:54 - 2015-11-05 03:54 - 00502272 _____ (Microsoft Corporation) C:\WINDOWS\system32\dlnashext.dll
2015-11-10 20:54 - 2015-11-05 03:47 - 19326464 _____ (Microsoft Corporation) C:\WINDOWS\SysWOW64\mshtml.dll
2015-11-10 20:54 - 2015-11-05 03:42 - 02647040 _____ (Microsoft Corporation) C:\WINDOWS\SysWOW64\Windows.Media.dll
2015-11-10 20:54 - 2015-11-05 03:40 - 01918976 _____ (Microsoft Corporation) C:\WINDOWS\SysWOW64\MFMediaEngine.dll
2015-11-10 20:54 - 2015-11-05 03:35 - 18803712 _____ (Microsoft Corporation) C:\WINDOWS\SysWOW64\edgehtml.dll
2015-11-10 20:54 - 2015-11-05 03:35 - 02639872 _____ (Microsoft Corporation) C:\WINDOWS\SysWOW64\esent.dll
2015-11-10 20:54 - 2015-11-05 03:34 - 00311296 _____ (Microsoft Corporation) C:\WINDOWS\SysWOW64\Windows.Devices.Usb.dll
2015-11-10 20:54 - 2015-11-05 03:33 - 01380864 _____ (Microsoft Corporation) C:\WINDOWS\SysWOW64\urlmon.dll
2015-11-10 20:54 - 2015-11-05 03:33 - 00650240 _____ (Microsoft Corporation) C:\WINDOWS\SysWOW64\jscript.dll
2015-11-10 20:54 - 2015-11-05 03:30 - 00767488 _____ (Microsoft Corporation) C:\WINDOWS\SysWOW64\kerberos.dll
2015-11-10 20:54 - 2015-11-05 03:28 - 11262976 _____ (Microsoft Corporation) C:\WINDOWS\SysWOW64\ieframe.dll
2015-11-10 20:54 - 2015-11-05 03:27 - 02049536 _____ (Microsoft Corporation) C:\WINDOWS\SysWOW64\Windows.StateRepository.dll
2015-11-10 20:54 - 2015-11-05 03:27 - 00464896 _____ (Microsoft Corporation) C:\WINDOWS\SysWOW64\Windows.UI.dll
2015-11-10 20:54 - 2015-11-05 03:23 - 00441344 _____ (Microsoft Corporation) C:\WINDOWS\SysWOW64\dlnashext.dll
2015-11-09 00:52 - 2015-11-09 00:52 - 00095822 _____ C:\Users\john\Desktop\Troubleshoot HP Installation Failure - Network.hta
2015-11-09 00:36 - 2015-11-09 00:36 - 00000000 ____D C:\Users\john\AppData\Roaming\Hewlett-Packard
2015-11-09 00:33 - 2015-11-09 00:52 - 00000000 ____D C:\Program Files (x86)\HP
2015-11-09 00:33 - 2015-11-09 00:33 - 00002281 _____ C:\Users\Public\Desktop\HP Officejet Pro 8610.lnk
2015-11-09 00:33 - 2015-11-09 00:33 - 00001233 _____ C:\Users\Public\Desktop\Shop for Supplies - HP Officejet Pro 8610.lnk
2015-11-09 00:33 - 2015-11-09 00:33 - 00000000 ____D C:\Program Files\HP
2015-11-09 00:33 - 2014-07-21 16:31 - 00763912 ____N (Hewlett-Packard Development Company, LP) C:\WINDOWS\system32\HPDiscoPM7112.dll
2015-11-09 00:32 - 2015-11-09 00:33 - 40247720 _____ C:\Users\john\Downloads\OJ8610_Basicx64_198.exe
2015-11-09 00:30 - 2015-11-09 00:30 - 00002308 _____ C:\Users\john\Desktop\HP Support Assistant.lnk
2015-11-09 00:29 - 2015-11-12 01:08 - 00000000 ____D C:\Users\john\AppData\Roaming\hpqLog
2015-11-09 00:29 - 2015-11-09 00:33 - 00000000 ____D C:\Users\john\AppData\Local\HP
2015-11-09 00:29 - 2015-11-09 00:30 - 00000000 ____D C:\Program Files (x86)\InstallShield Installation Information
2015-11-09 00:29 - 2015-11-09 00:29 - 00000000 ____D C:\System.sav
2015-11-09 00:27 - 2015-11-17 20:54 - 00000000 ____D C:\WINDOWS\System32\Tasks\Hewlett-Packard
2015-11-09 00:27 - 2015-11-09 01:11 - 00000000 ____D C:\Users\john\AppData\Local\Hewlett-Packard
2015-11-09 00:26 - 2015-11-09 00:27 - 03774136 _____ (Oleg N. Scherbakov) C:\Users\john\Downloads\HPSupportSolutionsFramework-12.0.30.81 (2).exe
2015-11-09 00:25 - 2015-11-09 00:25 - 03774136 _____ (Oleg N. Scherbakov) C:\Users\john\Downloads\HPSupportSolutionsFramework-12.0.30.81 (1).exe
2015-11-09 00:24 - 2015-11-09 00:29 - 00000000 ____D C:\Program Files (x86)\Hewlett-Packard
2015-11-09 00:23 - 2015-11-09 00:24 - 03774136 _____ (Oleg N. Scherbakov) C:\Users\john\Downloads\HPSupportSolutionsFramework-12.0.30.81.exe
2015-11-06 22:40 - 2015-11-06 22:40 - 00003798 _____ C:\WINDOWS\System32\Tasks\Java Platform SE Auto Updater
2015-11-01 02:58 - 2015-11-12 01:00 - 00000000 ____D C:\Users\john\Desktop\aiki pics

==================== One Month Modified files and folders ========

(If an entry is included in the fixlist, the file/folder will be moved.)

2015-11-29 23:48 - 2015-10-17 08:26 - 00000000 ____D C:\Windows
2015-11-29 23:35 - 2015-10-17 22:30 - 00000912 _____ C:\WINDOWS\Tasks\GoogleUpdateTaskMachineUA.job
2015-11-29 23:35 - 2015-10-17 22:30 - 00000908 _____ C:\WINDOWS\Tasks\GoogleUpdateTaskMachineCore.job
2015-11-29 17:28 - 2015-10-28 01:07 - 00004152 _____ C:\WINDOWS\System32\Tasks\User_Feed_Synchronization-{AC924FE6-05FB-474F-9A96-842D3FDD818A}
2015-11-29 17:27 - 2015-10-17 08:44 - 00000000 ____D C:\WINDOWS\INF
2015-11-29 17:27 - 2015-10-17 08:24 - 00875126 _____ C:\WINDOWS\system32\PerfStringBackup.INI
2015-11-29 17:22 - 2015-10-17 08:05 - 00000006 ____H C:\WINDOWS\Tasks\SA.DAT
2015-11-29 17:21 - 2015-10-17 08:26 - 01048576 ___SH C:\WINDOWS\system32\config\BBI
2015-11-29 09:03 - 2015-10-17 08:26 - 00032768 ___SH C:\WINDOWS\system32\config\ELAM
2015-11-29 09:01 - 2015-10-17 08:46 - 00000000 ___HD C:\Program Files\WindowsApps
2015-11-29 09:01 - 2015-10-17 08:46 - 00000000 ____D C:\WINDOWS\AppReadiness
2015-11-24 12:18 - 2015-10-17 08:18 - 00000000 ____D C:\Users\Michelle
2015-11-23 20:21 - 2015-10-17 20:16 - 00000000 ____D C:\WINDOWS\System32\Tasks\NCH Software
2015-11-22 03:10 - 2015-03-14 23:40 - 00000000 ____D C:\Users\john\Desktop\Banking
2015-11-18 19:37 - 2015-10-28 01:23 - 00000000 ____D C:\Program Files (x86)\Microsoft Office
2015-11-18 01:26 - 2015-08-23 03:43 - 00000000 ____D C:\Users\john\Desktop\mp3
2015-11-17 10:40 - 2015-10-17 19:11 - 00000000 ____D C:\Users\Michelle\AppData\Local\Packages
2015-11-15 05:07 - 2015-10-17 08:18 - 00000000 ____D C:\Users\john
2015-11-13 00:55 - 2015-10-17 16:46 - 00000000 ____D C:\Users\john\AppData\Local\Packages
2015-11-12 22:36 - 2015-10-17 22:31 - 00002264 _____ C:\Users\Public\Desktop\Google Chrome.lnk
2015-11-11 19:56 - 2015-08-25 21:53 - 00000000 ____D C:\Users\john\Desktop\ebay images
2015-11-11 19:53 - 2015-10-17 08:04 - 00361976 _____ C:\WINDOWS\system32\FNTCACHE.DAT
2015-11-11 19:50 - 2015-10-17 08:46 - 00000000 ____D C:\WINDOWS\SysWOW64\en-GB
2015-11-11 19:50 - 2015-10-17 08:46 - 00000000 ____D C:\WINDOWS\system32\en-GB
2015-11-11 19:50 - 2015-10-17 08:46 - 00000000 ____D C:\WINDOWS\system32\appraiser
2015-11-10 21:18 - 2015-10-17 19:14 - 00000000 ____D C:\WINDOWS\system32\MRT
2015-11-10 21:18 - 2015-10-17 08:35 - 00000000 ____D C:\WINDOWS\CbsTemp
2015-11-10 21:12 - 2015-10-17 19:14 - 145617392 _____ (Microsoft Corporation) C:\WINDOWS\system32\MRT.exe
2015-11-09 01:09 - 2015-02-04 23:06 - 00000000 ____D C:\Users\john\Desktop\psychiatry
2015-11-09 00:12 - 2015-10-27 00:39 - 00000000 ____D C:\Users\john\AppData\Local\ElevatedDiagnostics
2015-11-08 22:40 - 2015-10-17 08:46 - 00000000 ____D C:\WINDOWS\rescache
2015-11-06 13:16 - 2015-10-17 19:17 - 00002351 _____ C:\Users\Michelle\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\OneDrive.lnk
2015-11-06 13:16 - 2015-08-06 09:43 - 00000000 ___RD C:\Users\Michelle\OneDrive
2015-11-04 22:53 - 2015-01-08 07:57 - 00000000 ____D C:\Users\john\Desktop\mywebsite
2015-11-03 18:20 - 2015-10-17 08:48 - 00810488 _____ (Adobe Systems Incorporated) C:\WINDOWS\SysWOW64\FlashPlayerApp.exe
2015-11-03 18:20 - 2015-10-17 08:48 - 00176632 _____ (Adobe Systems Incorporated) C:\WINDOWS\SysWOW64\FlashPlayerCPLApp.cpl

==================== Files in the root of some directories =======

2015-11-09 00:29 - 2015-11-09 00:29 - 0000057 _____ () C:\ProgramData\Ament.ini
2015-10-17 08:10 - 2015-10-17 08:10 - 0000000 _____ () C:\ProgramData\DP45977C.lfl

Some files in TEMP:
====================
C:\Users\john\AppData\Local\Temp\dllnt_dump.dll
C:\Users\Michelle\AppData\Local\Temp\avguirn_081445423918.exe


==================== Bamital & volsnap =================

(There is no automatic fix for files that do not pass verification.)

C:\WINDOWS\system32\winlogon.exe => File is digitally signed
C:\WINDOWS\system32\wininit.exe => File is digitally signed
C:\WINDOWS\explorer.exe => File is digitally signed
C:\WINDOWS\SysWOW64\explorer.exe => File is digitally signed
C:\WINDOWS\system32\svchost.exe => File is digitally signed
C:\WINDOWS\SysWOW64\svchost.exe => File is digitally signed
C:\WINDOWS\system32\services.exe => File is digitally signed
C:\WINDOWS\system32\User32.dll => File is digitally signed
C:\WINDOWS\SysWOW64\User32.dll => File is digitally signed
C:\WINDOWS\system32\userinit.exe => File is digitally signed
C:\WINDOWS\SysWOW64\userinit.exe => File is digitally signed
C:\WINDOWS\system32\rpcss.dll => File is digitally signed
C:\WINDOWS\system32\dnsapi.dll => File is digitally signed
C:\WINDOWS\SysWOW64\dnsapi.dll => File is digitally signed
C:\WINDOWS\system32\Drivers\volsnap.sys => File is digitally signed


LastRegBack: 2015-11-22 19:27

==================== End of FRST.txt ============================Additional scan result of Farbar Recovery Scan Tool (x64) Version:29-11-2015
Ran by john (2015-11-29 23:50:27)
Running from C:\Users\john\Downloads
Windows 10 Home (X64) (2015-10-17 08:20:55)
Boot Mode: Normal
==========================================================


==================== Accounts: =============================

Administrator (S-1-5-21-1248494375-3095192198-3662275328-500 - Administrator - Disabled) => C:\Users\Administrator
DefaultAccount (S-1-5-21-1248494375-3095192198-3662275328-503 - Limited - Disabled)
Guest (S-1-5-21-1248494375-3095192198-3662275328-501 - Limited - Disabled)
HomeGroupUser$ (S-1-5-21-1248494375-3095192198-3662275328-1005 - Limited - Enabled)
john (S-1-5-21-1248494375-3095192198-3662275328-1001 - Administrator - Enabled) => C:\Users\john
Michelle (S-1-5-21-1248494375-3095192198-3662275328-1004 - Limited - Enabled) => C:\Users\Michelle

==================== Security Center ========================

(If an entry is included in the fixlist, it will be removed.)

AV: Windows Defender (Disabled - Up to date) {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
AV: AVG Internet Security (Enabled - Up to date) {4D41356F-32AD-7C42-C820-63775EE4F413}
AS: Windows Defender (Disabled - Up to date) {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
AS: AVG Internet Security (Enabled - Up to date) {F620D48B-1497-73CC-F290-58052563BEAE}
FW: AVG Internet Security (Enabled) {757AB44A-78C2-7D1A-E37F-CA42A037B368}

==================== Installed Programs ======================

(Only the adware programs with "Hidden" flag could be added to the fixlist to unhide them. The adware programs should be uninstalled manually.)

Adobe Flash Player 19 NPAPI (HKLM-x32\...\Adobe Flash Player NPAPI) (Version: 19.0.0.245 - Adobe Systems Incorporated)
AVG (HKLM\...\AvgZen) (Version: 1.13.1.26255 - AVG Technologies)
AVG (Version: 16.4.7163 - AVG Technologies) Hidden
AVG 2016 (Version: 16.0.4477 - AVG Technologies) Hidden
AVG PC TuneUp (HKLM-x32\...\AVG PC TuneUp) (Version: 16.3.1.24857 - AVG Technologies)
AVG PC TuneUp (x32 Version: 16.3.3 - AVG Technologies) Hidden
AVG Protection (HKLM\...\AVG) (Version: 2016.4.7163 - AVG Technologies)
AVG Zen (Version: 1.13.1 - AVG Technologies) Hidden
CBReader (HKLM-x32\...\CBReader ) (Version: - ChessBase GmbH)
ELAN HIDI2C Filter Driver X64 13.6.1.1_WHQL (HKLM\...\Elantech) (Version: 13.6.1.1 - ELAN Microelectronic Corp.)
FMW 1 (Version: 1.22.2 - AVG Technologies) Hidden
Google Chrome (HKLM-x32\...\Google Chrome) (Version: 46.0.2490.86 - Google Inc.)
Google Update Helper (x32 Version: 1.3.28.15 - Google Inc.) Hidden
HP Officejet Pro 8610 Basic Device Software (HKLM\...\{39DA3F40-0B9E-4002-8E01-108FEC9EFE43}) (Version: 32.3.198.49673 - Hewlett-Packard Co.)
HP Support Assistant (HKLM-x32\...\{79C54A05-F146-4EA0-8A70-D4EFE6181E52}) (Version: 8.1.40.3 - Hewlett-Packard Company)
HP Support Solutions Framework (HKLM-x32\...\{F6A11738-3EE4-4573-AEA5-6CD5D491C167}) (Version: 12.0.30.219 - Hewlett-Packard Company)
HPDiagnosticCoreDll (HKLM-x32\...\{9262B08F-E183-4FED-A2BD-23FF1A84EB79}) (Version: 1.0.15.0 - Hewlett Packard)
Intel(R) Processor Graphics (HKLM-x32\...\{F0E3AD40-2BBD-4360-9C76-B9AC9A5886EA}) (Version: 10.18.15.4248 - Intel Corporation)
Java 8 Update 65 (HKLM-x32\...\{26A24AE4-039D-4CA4-87B4-2F83218065F0}) (Version: 8.0.650.17 - Oracle Corporation)
Microsoft Office 365 - en-us (HKLM\...\O365HomePremRetail - en-us) (Version: 16.0.6001.1038 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{837b34e3-7c30-493c-8f6a-2b0f04e2912c}) (Version: 8.0.59193 - Microsoft Corporation)
Mozilla Firefox 41.0.2 (x86 en-GB) (HKLM-x32\...\Mozilla Firefox 41.0.2 (x86 en-GB)) (Version: 41.0.2 - Mozilla)
Mozilla Maintenance Service (HKLM-x32\...\MozillaMaintenanceService) (Version: 41.0.2 - Mozilla)
Office 15 Click-to-Run Licensing Component (Version: 15.0.4763.1003 - Microsoft Corporation) Hidden
Office 16 Click-to-Run Extensibility Component (x32 Version: 16.0.6001.1038 - Microsoft Corporation) Hidden
Office 16 Click-to-Run Licensing Component (Version: 16.0.6001.1038 - Microsoft Corporation) Hidden
Office 16 Click-to-Run Localization Component (x32 Version: 16.0.6001.1038 - Microsoft Corporation) Hidden
Realtek High Definition Audio Driver (HKLM-x32\...\{F132AF7F-7BCA-4EDE-8A7C-958108FE7DBC}) (Version: 6.0.1.7535 - Realtek Semiconductor Corp.)
Visual Studio 2012 x64 Redistributables (HKLM\...\{8C775E70-A791-4DA8-BCC3-6AB7136F4484}) (Version: 14.0.0.1 - AVG Technologies)
Visual Studio 2012 x86 Redistributables (HKLM-x32\...\{98EFF19A-30AB-4E4B-B943-F06B1C63EBF8}) (Version: 14.0.0.1 - AVG Technologies CZ, s.r.o.)

==================== Custom CLSID (Whitelisted): ==========================

(If an entry is included in the fixlist, it will be removed from the registry. The file will not be moved unless listed separately.)


==================== Restore Points =========================

27-10-2015 01:21:53 Installed AVG 2016
08-11-2015 22:34:39 Scheduled Checkpoint
11-11-2015 02:42:45 Installed Microsoft Visual C++ 2005 Redistributable

==================== Hosts content: ===============================

(If needed Hosts: directive could be included in the fixlist to reset Hosts.)

2015-10-17 08:46 - 2015-10-17 08:43 - 00000824 ____A C:\WINDOWS\system32\Drivers\etc\hosts


==================== Scheduled Tasks (Whitelisted) =============

(If an entry is included in the fixlist, it will be removed from the registry. The file will not be moved unless listed separately.)

Task: {0C1FBBAC-0AEE-4BED-846C-7DB89B4D18A7} - System32\Tasks\Microsoft\Office\OfficeTelemetryAgentFallBack => C:\Program Files\Microsoft Office 15\root\Office15\msoia.exe
Task: {2628813F-9E36-4465-889D-A6326E600410} - System32\Tasks\GoogleUpdateTaskMachineCore => C:\Program Files (x86)\Google\Update\GoogleUpdate.exe [2015-10-17] (Google Inc.)
Task: {430C49A3-B744-4097-9D4D-28371DD68031} - System32\Tasks\Hewlett-Packard\HP Support Assistant\HP Active Health Launcher => C:\Program Files (x86)\Hewlett-Packard\HP Support Framework\Resources\HPActiveHealth\ActiveHealth.exe [2015-11-04] (Hewlett-Packard)
Task: {463ECFC6-2B63-4C3A-9917-5A921379AB42} - System32\Tasks\Hewlett-Packard\HP Active Health\HP Active Health Scan (HPSA) => C:\Program Files (x86)\Hewlett-Packard\HP Support Framework\Resources\HPActiveHealth\ActiveHealth.exe [2015-11-04] (Hewlett-Packard)
Task: {492F568A-7033-4E26-9FFF-3475B27EE13D} - System32\Tasks\TuneUpUtilities_Task_BkGndMaintenance2013 => C:\Program Files (x86)\AVG\AVG PC TuneUp\OneClick.exe [2015-10-14] (AVG Technologies CZ, s.r.o.)
Task: {63EBD6BC-FA37-41E8-A98F-277F461C207E} - System32\Tasks\Hewlett-Packard\HP Support Assistant\HP Support Assistant Quick Start => C:\Program Files (x86)\Hewlett-Packard\HP Support Framework\HPSF.exe [2015-09-28] (Hewlett-Packard Company)
Task: {6A7DF227-983A-49F1-8F98-DC8212B6F373} - System32\Tasks\Microsoft\Office\Office ClickToRun Service Monitor => C:\Program Files\Common Files\Microsoft Shared\ClickToRun\OfficeC2RClient.exe [2015-11-01] (Microsoft Corporation)
Task: {7A8FB4B0-789B-4ED9-B1A2-00319C831C3F} - System32\Tasks\Microsoft\Office\Office Subscription Maintenance => C:\Program Files (x86)\Microsoft Office\root\vfs\ProgramFilesCommonx86\Microsoft Shared\Office16\OLicenseHeartbeat.exe [2015-11-01] (Microsoft Corporation)
Task: {8039B42B-E6BF-42DE-AE10-505818A532CC} - System32\Tasks\Microsoft\Office\Office Automatic Updates => C:\Program Files\Common Files\Microsoft Shared\ClickToRun\OfficeC2RClient.exe [2015-11-01] (Microsoft Corporation)
Task: {8A6B870C-3C3A-455A-B660-511559FFE69C} - System32\Tasks\GoogleUpdateTaskMachineUA => C:\Program Files (x86)\Google\Update\GoogleUpdate.exe [2015-10-17] (Google Inc.)
Task: {921B1AC0-3102-4FB4-85AB-3DE9146925A8} - System32\Tasks\Hewlett-Packard\HP Support Assistant\HP Support Solutions Framework Updater => C:\Program Files (x86)\Hewlett-Packard\HP Support Solutions\Modules\HPSSFUpdater.exe [2015-09-28] (Hewlett-Packard)
Task: {C2B907E9-E9DB-4BA1-8922-F6393C11644B} - System32\Tasks\Hewlett-Packard\HP Support Assistant\PC Health Analysis => C:\Program Files (x86)\Hewlett-Packard\HP Support Framework\HPSF.exe [2015-09-28] (Hewlett-Packard Company)
Task: {CE0AFA8E-970A-4D91-A123-644F1E180A34} - System32\Tasks\Microsoft\Office\OfficeTelemetryAgentLogOn => C:\Program Files\Microsoft Office 15\root\Office15\msoia.exe
Task: {E413DEE5-2B4E-4090-885B-60E9F45CF5F1} - System32\Tasks\Java Platform SE Auto Updater => C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe [2015-10-06] (Oracle Corporation)
Task: {ECBFC41D-86A9-4E34-A886-ABF1D7384E95} - System32\Tasks\Microsoft\Windows\RemovalTools\MRT_HB => C:\WINDOWS\system32\MRT.exe [2015-11-10] (Microsoft Corporation)

(If an entry is included in the fixlist, the task (.job) file will be moved. The file which is running by the task will not be moved.)

Task: C:\WINDOWS\Tasks\GoogleUpdateTaskMachineCore.job => C:\Program Files (x86)\Google\Update\GoogleUpdate.exe
Task: C:\WINDOWS\Tasks\GoogleUpdateTaskMachineUA.job => C:\Program Files (x86)\Google\Update\GoogleUpdate.exe

==================== Shortcuts =============================

(The entries could be listed to be restored or removed.)

==================== Loaded Modules (Whitelisted) ==============

2015-08-05 19:18 - 2015-08-05 19:18 - 00032768 ____N () C:\WINDOWS\SYSTEM32\licensemanagerapi.dll
2015-08-20 05:13 - 2015-08-11 09:13 - 00413184 ____N () C:\WINDOWS\System32\diagtrack_win.dll
2015-10-28 01:23 - 2015-11-01 02:11 - 00161448 _____ () C:\Program Files\Common Files\Microsoft Shared\ClickToRun\ApiClient.dll
2015-10-03 13:10 - 2015-09-17 06:48 - 02494712 ____N () C:\WINDOWS\system32\CoreUIComponents.dll
2015-10-03 13:10 - 2015-09-17 06:48 - 02494712 ____N () C:\WINDOWS\System32\CoreUIComponents.dll
2015-11-18 19:35 - 2015-11-01 10:11 - 08901800 _____ () C:\Program Files (x86)\Microsoft Office\root\VFS\ProgramFilesX64\Microsoft Office\Office16\1033\GrooveIntlResource.dll
2015-10-03 13:09 - 2015-09-17 05:48 - 00429056 ____N () C:\Windows\SystemApps\ShellExperienceHost_cw5n1h2txyewy\QuickActions.dll
2015-10-03 13:09 - 2015-09-17 06:04 - 00642048 ____N () C:\Windows\SystemApps\ShellExperienceHost_cw5n1h2txyewy\MtcUvc.dll
2015-07-10 10:59 - 2015-07-10 10:59 - 00143360 ____N () C:\Windows\SystemApps\ShellExperienceHost_cw5n1h2txyewy\XamlTileRendering.dll
2015-11-21 17:21 - 2015-11-21 17:21 - 00012800 _____ () C:\Program Files\WindowsApps\Microsoft.Windows.Photos_15.1120.13270.0_x64__8wekyb3d8bbwe\Microsoft.Photos.exe
2015-11-21 17:21 - 2015-11-21 17:21 - 11526656 _____ () C:\Program Files\WindowsApps\Microsoft.Windows.Photos_15.1120.13270.0_x64__8wekyb3d8bbwe\Microsoft.Photos.dll
2015-11-19 22:07 - 2015-11-19 22:07 - 00258560 _____ () C:\Program Files\WindowsApps\Microsoft.Windows.Photos_15.1120.13270.0_x64__8wekyb3d8bbwe\StoreRatingPromotion.dll
2015-10-03 13:10 - 2015-09-17 05:44 - 06569472 ____N () C:\WINDOWS\SystemApps\Microsoft.Windows.Cortana_cw5n1h2txyewy\CortanaApi.dll
2015-10-03 13:09 - 2015-09-17 05:42 - 00471040 ____N () C:\WINDOWS\SystemApps\Microsoft.Windows.Cortana_cw5n1h2txyewy\Cortana.Core.dll
2015-10-03 13:09 - 2015-09-17 05:42 - 01808384 ____N () C:\WINDOWS\SystemApps\Microsoft.Windows.Cortana_cw5n1h2txyewy\Cortana.BackgroundTask.dll
2015-10-03 13:10 - 2015-09-17 05:43 - 02274816 ____N () C:\WINDOWS\SystemApps\Microsoft.Windows.Cortana_cw5n1h2txyewy\RemindersUI.dll
2015-07-10 11:00 - 2015-07-10 16:28 - 00210432 ____N () C:\WINDOWS\SystemApps\Microsoft.Windows.Cortana_cw5n1h2txyewy\CortanaApi.ProxyStub.dll
2015-11-12 22:36 - 2015-11-07 04:36 - 01532744 _____ () C:\Program Files (x86)\Google\Chrome\Application\46.0.2490.86\libglesv2.dll
2015-11-12 22:36 - 2015-11-07 04:36 - 00081224 _____ () C:\Program Files (x86)\Google\Chrome\Application\46.0.2490.86\libegl.dll
2015-11-12 22:36 - 2015-11-07 04:36 - 16496456 _____ () C:\Program Files (x86)\Google\Chrome\Application\46.0.2490.86\PepperFlash\pepflashplayer.dll

==================== Alternate Data Streams (Whitelisted) =========

(If an entry is included in the fixlist, only the ADS will be removed.)


==================== Safe Mode (Whitelisted) ===================

(If an entry is included in the fixlist, it will be removed from the registry. The "AlternateShell" will be restored.)


==================== EXE Association (Whitelisted) ===============

(If an entry is included in the fixlist, the registry item will be restored to default or removed.)


==================== Internet Explorer trusted/restricted ===============

(If an entry is included in the fixlist, it will be removed from the registry.)


==================== Other Areas ============================

(Currently there is no automatic fix for this section.)

HKU\S-1-5-21-1248494375-3095192198-3662275328-1001\Control Panel\Desktop\\Wallpaper -> C:\Windows\Web\Wallpaper\acer01.jpg
DNS Servers: 192.168.1.254
HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Policies\System => (ConsentPromptBehaviorAdmin: 5) (ConsentPromptBehaviorUser: 3) (EnableLUA: 1)
Windows Firewall is enabled.

==================== MSCONFIG/TASK MANAGER disabled items ==

(Currently there is no automatic fix for this section.)

MSCONFIG\Services: avgsvc => 2
MSCONFIG\Services: cphs => 3
MSCONFIG\Services: gupdate => 2
MSCONFIG\Services: gupdatem => 3
MSCONFIG\Services: igfxCUIService2.0.0.0 => 2
MSCONFIG\Services: MozillaMaintenance => 3
MSCONFIG\Services: TuneUp.UtilitiesSvc => 2
HKLM\...\StartupApproved\Run32: => "AvgUi"
HKLM\...\StartupApproved\Run32: => "AVG_UI"
HKLM\...\StartupApproved\Run32: => "SunJavaUpdateSched"
HKU\S-1-5-21-1248494375-3095192198-3662275328-1001\...\StartupApproved\Run: => "OneDrive"

==================== FirewallRules (Whitelisted) ===============

(If an entry is included in the fixlist, it will be removed from the registry. The file will not be moved unless listed separately.)

FirewallRules: [vm-monitoring-nb-session] => (Allow) LPort=139
FirewallRules: [{38EF6CC1-176F-4FA7-8FC0-FC23C7918762}] => (Allow) C:\Program Files (x86)\AVG\Av\avgnsa.exe
FirewallRules: [{F3EA4E0F-773C-4DCD-AF90-6152C0E72237}] => (Allow) C:\Program Files (x86)\AVG\Av\avgnsa.exe
FirewallRules: [{F045D3F7-C346-42BA-9143-AF9044E36FB2}] => (Allow) C:\Program Files (x86)\AVG\Av\avgdiagex.exe
FirewallRules: [{635171E1-CADD-4FB2-986D-BC72DC3F45BB}] => (Allow) C:\Program Files (x86)\AVG\Av\avgdiagex.exe
FirewallRules: [{1FFF9459-A515-431A-A72B-3D94313C37B4}] => (Allow) C:\Program Files (x86)\AVG\Av\avgmfapx.exe
FirewallRules: [{A250D57E-214E-4B6B-B291-C0FE58ACBBA9}] => (Allow) C:\Program Files (x86)\AVG\Av\avgmfapx.exe
FirewallRules: [{C5D33854-465D-4D0E-A36D-1E4517354485}] => (Allow) C:\Program Files (x86)\AVG\Av\avgemca.exe
FirewallRules: [{1A7B69E4-7C37-4D02-B44D-1D62839AFCF6}] => (Allow) C:\Program Files (x86)\AVG\Av\avgemca.exe
FirewallRules: [{6175F0E0-A76A-4BA1-9225-F9450B5482D5}] => (Allow) C:\Program Files (x86)\Mozilla Firefox\firefox.exe
FirewallRules: [{4FC8E9C7-0FF5-4999-B8CE-ACB3EAC88983}] => (Allow) C:\Program Files (x86)\Mozilla Firefox\firefox.exe
FirewallRules: [{6C6D6048-9936-4C9C-8C40-B166765CB143}] => (Allow) C:\Program Files\HP\HP Officejet Pro 8610\bin\FaxApplications.exe
FirewallRules: [{60A17C5D-5C12-4A21-AA40-F0826B5EE165}] => (Allow) C:\Program Files\HP\HP Officejet Pro 8610\bin\DigitalWizards.exe
FirewallRules: [{1E6F3A53-BB13-46DD-8207-F1E2ADBD18C8}] => (Allow) C:\Program Files\HP\HP Officejet Pro 8610\bin\SendAFax.exe
FirewallRules: [{64FA3766-41F0-4892-8B54-5BD72F64C385}] => (Allow) C:\Program Files\HP\HP Officejet Pro 8610\Bin\DeviceSetup.exe
FirewallRules: [{73B827B6-E32B-40C3-B1CD-C1E565A1F34B}] => (Allow) LPort=5357
FirewallRules: [{CD4AD8CF-CDB0-48CD-B049-D25103F2BEC8}] => (Allow) C:\Program Files\HP\HP Officejet Pro 8610\Bin\HPNetworkCommunicatorCom.exe
FirewallRules: [{BFFD5CE8-87B5-4897-AB59-932C72E448FC}] => (Allow) C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
FirewallRules: [{5E9B02C5-F4F8-4976-BD25-DF3673F8E075}] => (Allow) C:\Program Files (x86)\Microsoft Office\root\Office16\outlook.exe

==================== Faulty Device Manager Devices =============


==================== Event log errors: =========================

Application errors:
==================
Error: (11/29/2015 11:46:24 PM) (Source: Windows Search Service) (EventID: 7042) (User: )
Description: The Windows Search Service is being stopped because there is a problem with the indexer: The catalog is corrupt.

Details:
The content index catalogue is corrupt. 0xc0041801 (0xc0041801)

Error: (11/29/2015 11:46:21 PM) (Source: Windows Search Service) (EventID: 7040) (User: )
Description: The search service has detected corrupted data files in the index {id=4810 - base\appmodel\search\search\ytrip\tripoli\inverted\decodinglayerpages.h (425)}. The service will attempt to automatically correct this problem by rebuilding the index.

Details:
The data is invalid. 0x8007000d (0x8007000d)

Error: (11/29/2015 01:26:17 AM) (Source: Microsoft-Windows-Immersive-Shell) (EventID: 5973) (User: JOHN2054)
Description: Activation of application Microsoft.Windows.Cortana_cw5n1h2txyewy!CortanaUI failed with error: -2144927141 See the Microsoft-Windows-TWinUI/Operational log for additional information.

Error: (11/29/2015 00:59:39 AM) (Source: Office 2016 Licensing Service) (EventID: 0) (User: )
Description: Subscription licensing service failed: -1073418220

Error: (11/28/2015 00:59:39 AM) (Source: Office 2016 Licensing Service) (EventID: 0) (User: )
Description: Subscription licensing service failed: -1073418220

Error: (11/27/2015 00:59:40 AM) (Source: Office 2016 Licensing Service) (EventID: 0) (User: )
Description: Subscription licensing service failed: -1073418220

Error: (11/27/2015 00:23:45 AM) (Source: Application Error) (EventID: 1000) (User: )
Description: Faulting application name: ShellExperienceHost.exe, version: 10.0.10240.16515, time stamp: 0x55fa599a
Faulting module name: CoreUIComponents.dll, version: 0.0.0.0, time stamp: 0x55fa4b76
Exception code: 0xc0000005
Fault offset: 0x00000000000605ca
Faulting process ID: 0x14d8
Faulting application start time: 0xShellExperienceHost.exe0
Faulting application path: ShellExperienceHost.exe1
Faulting module path: ShellExperienceHost.exe2
Report ID: ShellExperienceHost.exe3
Faulting package full name: ShellExperienceHost.exe4
Faulting package-relative application ID: ShellExperienceHost.exe5

Error: (11/26/2015 00:59:39 AM) (Source: Office 2016 Licensing Service) (EventID: 0) (User: )
Description: Subscription licensing service failed: -1073418220

Error: (11/25/2015 03:16:23 AM) (Source: Microsoft-Windows-Immersive-Shell) (EventID: 5973) (User: JOHN2054)
Description: Activation of application Microsoft.Windows.Cortana_cw5n1h2txyewy!CortanaUI failed with error: -2144927141 See the Microsoft-Windows-TWinUI/Operational log for additional information.

Error: (11/25/2015 00:59:41 AM) (Source: Office 2016 Licensing Service) (EventID: 0) (User: )
Description: Subscription licensing service failed: -1073418220


System errors:
=============
Error: (11/29/2015 06:38:17 PM) (Source: Service Control Manager) (EventID: 7031) (User: )
Description: The User Data Access_Session1 service terminated unexpectedly. It has done this 1 time(s). The following corrective action will be taken in 10000 milliseconds: Restart the service.

Error: (11/29/2015 06:38:17 PM) (Source: Service Control Manager) (EventID: 7031) (User: )
Description: The User Data Storage_Session1 service terminated unexpectedly. It has done this 1 time(s). The following corrective action will be taken in 10000 milliseconds: Restart the service.

Error: (11/29/2015 06:38:17 PM) (Source: Service Control Manager) (EventID: 7031) (User: )
Description: The Contact Data_Session1 service terminated unexpectedly. It has done this 1 time(s). The following corrective action will be taken in 10000 milliseconds: Restart the service.

Error: (11/29/2015 06:38:17 PM) (Source: Service Control Manager) (EventID: 7031) (User: )
Description: The Sync Host_Session1 service terminated unexpectedly. It has done this 1 time(s). The following corrective action will be taken in 10000 milliseconds: Restart the service.

Error: (11/29/2015 05:26:40 PM) (Source: DCOM) (EventID: 10016) (User: NT AUTHORITY)
Description: application-specificLocalActivation{D63B10C5-BB46-4990-A94F-E40B9D520160}{9CA88EE3-ACB7-47C8-AFC4-AB702511C276}NT AUTHORITYLOCAL SERVICES-1-5-19LocalHost (Using LRPC)UnavailableUnavailable

Error: (11/29/2015 05:26:39 PM) (Source: DCOM) (EventID: 10016) (User: NT AUTHORITY)
Description: application-specificLocalActivation{D63B10C5-BB46-4990-A94F-E40B9D520160}{9CA88EE3-ACB7-47C8-AFC4-AB702511C276}NT AUTHORITYLOCAL SERVICES-1-5-19LocalHost (Using LRPC)UnavailableUnavailable

Error: (11/29/2015 05:26:38 PM) (Source: DCOM) (EventID: 10016) (User: NT AUTHORITY)
Description: application-specificLocalActivation{D63B10C5-BB46-4990-A94F-E40B9D520160}{9CA88EE3-ACB7-47C8-AFC4-AB702511C276}NT AUTHORITYLOCAL SERVICES-1-5-19LocalHost (Using LRPC)UnavailableUnavailable

Error: (11/29/2015 05:26:37 PM) (Source: DCOM) (EventID: 10016) (User: NT AUTHORITY)
Description: application-specificLocalActivation{D63B10C5-BB46-4990-A94F-E40B9D520160}{9CA88EE3-ACB7-47C8-AFC4-AB702511C276}NT AUTHORITYLOCAL SERVICES-1-5-19LocalHost (Using LRPC)UnavailableUnavailable

Error: (11/29/2015 05:26:36 PM) (Source: DCOM) (EventID: 10016) (User: NT AUTHORITY)
Description: application-specificLocalActivation{D63B10C5-BB46-4990-A94F-E40B9D520160}{9CA88EE3-ACB7-47C8-AFC4-AB702511C276}NT AUTHORITYLOCAL SERVICES-1-5-19LocalHost (Using LRPC)UnavailableUnavailable

Error: (11/29/2015 05:26:36 PM) (Source: DCOM) (EventID: 10016) (User: NT AUTHORITY)
Description: application-specificLocalActivation{D63B10C5-BB46-4990-A94F-E40B9D520160}{9CA88EE3-ACB7-47C8-AFC4-AB702511C276}NT AUTHORITYLOCAL SERVICES-1-5-19LocalHost (Using LRPC)UnavailableUnavailable


==================== Memory info ===========================

Processor: Intel(R) Core(TM) i3-4005U CPU @ 1.70GHz
Percentage of memory in use: 20%
Total physical RAM: 16307.27 MB
Available physical RAM: 12920.48 MB
Total Virtual: 18739.27 MB
Available Virtual: 15020.83 MB

==================== Drives ================================

Drive c: (Acer) (Fixed) (Total:914.92 GB) (Free:756.03 GB) NTFS

==================== MBR & Partition Table ==================

========================================================
Disk: 0 (Size: 931.5 GB) (Disk ID: 5FB7B9DB)

Partition: GPT.

==================== End of Addition.txt ============================
john2054
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Re: help my desktop has been deleted!?

Unread postby Gary R » November 30th, 2015, 2:00 am

viewtopic.php?f=11&t=64150

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