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Influx of ads: Take 2

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Re: Influx of ads: Take 2

Unread postby Firefly » June 18th, 2015, 8:26 am

Rather than have you change any security settings, lets run a different tool:


Run Microsoft Safety Scanner


  • First please Disable any Antivirus you have active, as shown in This topic.
  • Note: Don't forget to re-enable it after the scan.
  • Next hold down Control then click on the following link to open a new window to Microsoft Safety Scanner
  • Click Download Now
  • When asked to Run or Save, choose Run. (Unless it's to be run on a different PC)
  • OK the User Account Permission or the query "Do you want to run this software".
  • If you get a message saying "running this type of program could harm your computer" or similar, just ignore it and tell it to Run anyway.
  • Click the box to Accept the license agreement. Click Next.
  • Click Next to run the Scan.
  • Click the Quick Scan button. (... also Full Scan option)
  • Click Next
  • (If it finds nothing, it will just Exit. It still does create a report file.)
  • If it has found anything, check the box titled "Help Remove potentially unwanted software"
  • Click Next.
  • (The Dialog label will become "Cleaning your computer"). It may take a while.
  • After this operation completes, click Finish.
  • When removals are complete, it will report through a link, "View detailed results of the scan"
  • Clicking the link will popup a report in Notepad.
  • Please post the contents of the file in a reply.
  • The report file is also saved here: C:\Windows\debug\msert.log
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Re: Influx of ads: Take 2

Unread postby Firefly » June 20th, 2015, 10:07 am

therewillbecake -

This is a 2 day reminder. I am happy to complete the cleaning of your computer, but need to hear from you by tomorrow. After 72 hours, the topic will be closed.
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Firefly
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Re: Influx of ads: Take 2

Unread postby therewillbecake » June 20th, 2015, 11:22 am

Firefly

The program found nothing


---------------------------------------------------------------------------------------

Microsoft Safety Scanner v1.0, (build 1.199.3150.0)
Started On Sat Jun 20 17:08:18 2015
->Scan ERROR: resource process://pid:380,ProcessStart:130790436644765300 (code 0x00000005 (5))
->Scan ERROR: resource process://pid:624,ProcessStart:130790436746072754 (code 0x00000005 (5))
->Scan ERROR: resource process://pid:780,ProcessStart:130790436775540540 (code 0x00000005 (5))
->Scan ERROR: resource process://pid:8704,ProcessStart:130792375278083161 (code 0x00000005 (5))
->Scan ERROR: resource process://pid:5852,ProcessStart:130792741490090756 (code 0x00000005 (5))
->Scan ERROR: resource process://pid:7796,ProcessStart:130792860065921580 (code 0x0000012B (299))
->Scan ERROR: resource process://pid:1040,ProcessStart:130792863059316458 (code 0x0000012B (299))
->Scan ERROR: resource process://pid:10524,ProcessStart:130792864491245830 (code 0x0000012B (299))
->Scan ERROR: resource file://C:\hiberfil.sys (code 0x00000020 (32))
->Scan ERROR: resource file://C:\hiberfil.sys (code 0x00000020 (32))
->Scan ERROR: resource file://C:\pagefile.sys (code 0x00000020 (32))
->Scan ERROR: resource file://C:\pagefile.sys (code 0x00000020 (32))
->Scan ERROR: resource file://C:\swapfile.sys (code 0x00000020 (32))
->Scan ERROR: resource file://C:\swapfile.sys (code 0x00000020 (32))

Results Summary:
----------------
No infection found.
Microsoft Safety Scanner Finished On Sat Jun 20 17:17:20 2015


Return code: 0 (0x0)
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Re: Influx of ads: Take 2

Unread postby Firefly » June 20th, 2015, 12:13 pm

Your latest logs appear to be clean so you should be good to go.

Lets clean up from our fix and remove the tools we used to clean your computer.


Delfix

Please download delfix and save it to your desktop.
  • Right-click on delfix.exe and select " Run as administrator " to run it.
  • Check the following boxes then click on Run.

    • Activate UAC
    • Remove disinfection tools
    • Create registry backup
    • Purge system restore
    • Reset system settings
  • All tools we used to clean your computer should be gone now.
  • You can now delete any tools/logs we used if they remain on your computer.


Protection Programs
Don't forget to re-enable any protection programs we disabled during your fix.


Create a System Restore Point - W7

The Delfix program has created a new restore point for you, but if you would like one with an easy to remember name, please proceed below. You do not need to take this step.

  1. Go to Start > Control Panel... click the System icon in the Control Panel.
  2. In the left pane click on System Protection.
  3. When the Dialog comes up, click on the System protection tab.
  4. Check that the drive letter where Windows is located (usually C:) indicates System protection ON.
    (This indicates System restore is turned ON for the Windows drive).
  5. Click the Create button to create a new restore point. In the Name dialog, type a descriptive name (ie “All Clean”) then click Create.
  6. You will get a message that the Restore Point was created successfully. Click Close.
  7. Click OK and close the System window in the Control Panel.
    < STOP > If you did not successfully complete this step. < STOP > Do not continue with any other steps, post back and let me know!



Backup, Backup, and more Backup


Now that your computer is clean, probably the most important thing you can do is to create a backup plan for your data. All of the Windows systems we support have backup capabilities. These existing programs will allow you to back up your files to an external hard drive, USB drive or CD drive.

Here are links to using the backup programs in the various versions of Windows:


An alternative to backing your files up locally is to back your files up to the cloud, and there are a number of free and paid for services of this type available. These are highly automated and (typically) very user friendly.

Below are links to a couple of articles with details for both free and paid for backup services ...

http://www.techsupportalert.com/content ... -sites.htm
http://www.pcmag.com/article2/0,2817,22 ... 745,00.asp


Please follow these simple guidelines in order to help keep your computer more secure:

Update your Antivirus programs and other programs regularly. These two links will take you to sites that will tell you if you have outdated programs:

Secunia Personal Software Inspector - Copyright © Secunia.
FileHippo.com Update Checker - © Copyright FileHippo.com


Visit Microsoft often.
Keep on top of critical updates , as well as other updates for your computer.
Using Windows Update in Windows 7
What is Windows Update?
Microsoft Update Home

Install additional (free) programs, that can help improve security.
Many feel that having a "layered" protection scheme is beneficial, you'll have to decide what works best for your situation.
Here are a few you can look into, if you want. :)

Malwarebytes' Anti-Malware
You have this installed already, run scans weekly (at least)... make sure you check for updates before running scans.
Download it from Malewarebytes © Malwarebytes Corporation.
Tutorial available on how to install and use, can be found here.
Powerful, easy to use and free. For real-time protection you will have to purchase the product.

WinPatrol
Download it from Winpatrol © Ruiware, LLC.
Information about how WinPatrol works, is available Here
(The free version of WinPatrol... provides limited real-time protection)


Please read the article below which will give you a few suggestions for how to minimise your chances of getting another infection.

If your computer is running slowly after your clean up, please read.

I would be grateful if you could reply to this post so that I know you have read it and, if you've no other questions, the thread can be closed.

Safe surfing!
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Re: Influx of ads: Take 2

Unread postby Cypher » June 21st, 2015, 6:22 am

As your problems appear to have been resolved, this topic is now closed.

We are pleased we could help you resolve your computer's issues.

If you would like to make a comment or leave a compliment regarding the help you have received, please see Feedback for Our Helpers - Say "Thanks" Here.
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