Welcome to MalwareRemoval.com,
What if we told you that you could get malware removal help from experts, and that it was 100% free? MalwareRemoval.com provides free support for people with infected computers. Our help, and the tools we use are always 100% free. No hidden catch. We simply enjoy helping others. You enjoy a clean, safe computer.

Malware Removal Instructions

Computer shuts down

MalwareRemoval.com provides free support for people with infected computers. Using plain language that anyone can understand, our community of volunteer experts will walk you through each step.

Computer shuts down

Unread postby albert1949 » April 26th, 2015, 9:49 am

My computer is set to go to sleep after not being used. Whenever it goes to sleep I cannot get it started. I click on the mouse, keyboard, but does not start. I have to hit the power button and it starts but always has a black screen with the message “windows did not shut down properly”. My mouse and keyboard are set to start computer when it goes to sleep and my computer is set to sleep.
>
Another issue which I have, that may or may not be related is that I cannot not update itunes. I get a message that an update is pending, but when I click it to update, nothing happens. I do not know if these two issues are related. I am running windows 7.

Any help is greatly appreciated.

Albertg

.
UNLESS SPECIFICALLY INSTRUCTED, DO NOT POST THIS LOG.
IF REQUESTED, ZIP IT UP & ATTACH IT
.
DDS (Ver_2012-11-20.01)
.
Microsoft Windows 7 Professional
Boot Device: \Device\HarddiskVolume1
Install Date: 11/25/2014 6:28:46 PM
System Uptime: 4/26/2015 9:00:00 AM (0 hours ago)
.
Motherboard: Dell Inc. | | 0C2KJT
Processor: Intel(R) Pentium(R) CPU G6950 @ 2.80GHz | CPU 1 | 2800/133mhz
.
==== Disk Partitions =========================
.
C: is FIXED (NTFS) - 233 GiB total, 184.678 GiB free.
D: is CDROM ()
E: is Removable
F: is Removable
G: is Removable
H: is Removable
I: is Removable
J: is FIXED (NTFS) - 466 GiB total, 119.456 GiB free.
K: is FIXED (NTFS) - 0 GiB total, 0.06 GiB free.
.
==== Disabled Device Manager Items =============
.
Class GUID: {4d36e971-e325-11ce-bfc1-08002be10318}
Description: Photosmart D110 series
Device ID: ROOT\MULTIFUNCTION\0000
Manufacturer: HP
Name: Photosmart D110 series
PNP Device ID: ROOT\MULTIFUNCTION\0000
Service:
.
==== System Restore Points ===================
.
RP60: 4/1/2015 9:02:04 PM - Installed Network64
RP61: 4/5/2015 1:19:34 AM - Windows Update
RP62: 4/5/2015 7:32:17 PM - Windows Backup
RP63: 4/12/2015 7:33:52 PM - Windows Backup
RP64: 4/14/2015 10:11:22 PM - Windows Update
RP65: 4/19/2015 8:55:13 PM - Windows Backup
RP66: 4/24/2015 10:59:25 PM - Installed AVG 2015
.
==== Installed Programs ======================
.
64 Bit HP CIO Components Installer
Adobe Digital Editions 4.0
Adobe Flash Player 17 ActiveX
Adobe Reader XI (11.0.10)
Adobe Refresh Manager
Apple Application Support
Apple Mobile Device Support
Apple Software Update
AudioLabel
AVG 2015
Bing Bar
Bonjour
Broadcom NetXtreme-I Netlink Driver and Management Installer
BufferChm
Coupon Printer for Windows
D110
Definition Update for Microsoft Office 2010 (KB2965299) 64-Bit Edition
Dell Resource CD
Destinations
DeviceDiscovery
GeniusBox 2.0
Google Chrome
Google Update Helper
GPBaseService2
HP Customer Participation Program 14.0
HP Imaging Device Functions 14.0
HP Photo Creations
HP Photosmart D110 All-In-One Driver Software 14.0 Rel. 7
HP Smart Web Printing 4.60
HP Solution Center 14.0
HP Support Solutions Framework
HP Update
HPAppStudio
HPDiagnosticAlert
HPPhotoGadget
HPProductAssistant
HPSSupply
iTunes
Java 8 Update 31
Java Auto Updater
MarketResearch
Microsoft .NET Framework 4.5.2
Microsoft Office Access MUI (English) 2010
Microsoft Office Access Setup Metadata MUI (English) 2010
Microsoft Office Excel MUI (English) 2010
Microsoft Office Groove MUI (English) 2010
Microsoft Office InfoPath MUI (English) 2010
Microsoft Office Office 32-bit Components 2010
Microsoft Office OneNote MUI (English) 2010
Microsoft Office Outlook MUI (English) 2010
Microsoft Office PowerPoint MUI (English) 2010
Microsoft Office Professional Plus 2010
Microsoft Office Proof (English) 2010
Microsoft Office Proof (French) 2010
Microsoft Office Proof (Spanish) 2010
Microsoft Office Proofing (English) 2010
Microsoft Office Publisher MUI (English) 2010
Microsoft Office Shared 32-bit MUI (English) 2010
Microsoft Office Shared MUI (English) 2010
Microsoft Office Shared Setup Metadata MUI (English) 2010
Microsoft Office Word MUI (English) 2010
Microsoft Silverlight
Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219
Microsoft Visual Studio 2010 Tools for Office Runtime (x64)
Modem Diagnostic Tool
MP3 Rocket
MSXML 4.0 SP2 (KB954430)
MSXML 4.0 SP2 (KB973688)
NETGEAR Genie
NetWaiting
Network64
PS_AIO_07_D110_SW_Min
QuickTransfer
Scan
Secunia PSI (3.0.0.10004)
Security Update for Microsoft .NET Framework 4.5.2 (KB3037581)
Security Update for Microsoft Office 2010 (KB2553284) 64-Bit Edition
Security Update for Microsoft Office 2010 (KB2687423) 64-Bit Edition
Security Update for Microsoft Office 2010 (KB2850016) 64-Bit Edition
Security Update for Microsoft Office 2010 (KB2880971) 64-Bit Edition
Security Update for Microsoft Office 2010 (KB2881071) 64-Bit Edition
Security Update for Microsoft Office 2010 (KB2889839) 64-Bit Edition
Security Update for Microsoft Office 2010 (KB2920748) 64-Bit Edition
Security Update for Microsoft Word 2010 (KB2553428) 64-Bit Edition
Service Pack 2 for Microsoft Office 2010 (KB2687455) 64-Bit Edition
Shop for HP Supplies
SmartWebPrinting
SolutionCenter
Status
Toolbox
TrayApp
TurboTax 2014
TurboTax 2014 WinPerFedFormset
TurboTax 2014 WinPerReleaseEngine
TurboTax 2014 WinPerTaxSupport
TurboTax 2014 wrapper
Update for Microsoft Access 2010 (KB2837601) 64-Bit Edition
Update for Microsoft Excel 2010 (KB2589348) 64-Bit Edition
Update for Microsoft Excel 2010 (KB2956084) 64-Bit Edition
Update for Microsoft Filter Pack 2.0 (KB2881026) 64-Bit Edition
Update for Microsoft InfoPath 2010 (KB2817369) 64-Bit Edition
Update for Microsoft InfoPath 2010 (KB2817396) 64-Bit Edition
Update for Microsoft Office 2010 (KB2553140) 64-Bit Edition
Update for Microsoft Office 2010 (KB2589298) 64-Bit Edition
Update for Microsoft Office 2010 (KB2589352) 64-Bit Edition
Update for Microsoft Office 2010 (KB2589375) 64-Bit Edition
Update for Microsoft Office 2010 (KB2589386) 64-Bit Edition
Update for Microsoft Office 2010 (KB2597087) 64-Bit Edition
Update for Microsoft Office 2010 (KB2597089) 64-Bit Edition
Update for Microsoft Office 2010 (KB2687275) 64-Bit Edition
Update for Microsoft Office 2010 (KB2794737) 64-Bit Edition
Update for Microsoft Office 2010 (KB2825635) 64-Bit Edition
Update for Microsoft Office 2010 (KB2825640) 64-Bit Edition
Update for Microsoft Office 2010 (KB2837602) 64-Bit Edition
Update for Microsoft Office 2010 (KB2883019) 64-Bit Edition
Update for Microsoft Office 2010 (KB2889828) 64-Bit Edition
Update for Microsoft Office 2010 (KB2910896) 64-Bit Edition
Update for Microsoft Office 2010 (KB2920813) 64-Bit Edition
Update for Microsoft Office 2010 (KB2956141) 64-Bit Edition
Update for Microsoft Office 2010 (KB2956191) 64-Bit Edition
Update for Microsoft Office 2010 (KB2965235) 64-Bit Edition
Update for Microsoft OneNote 2010 (KB2956075) 64-Bit Edition
Update for Microsoft OneNote 2010 (KB2956205) 64-Bit Edition
Update for Microsoft Outlook 2010 (KB2965295) 64-Bit Edition
Update for Microsoft PowerPoint 2010 (KB2880517) 64-Bit Edition
Update for Microsoft PowerPoint 2010 (KB2956190) 64-Bit Edition
Update for Microsoft SharePoint Workspace 2010 (KB2760601) 64-Bit Edition
Update for Microsoft Visio 2010 (KB2881025) 64-Bit Edition
Update for Microsoft Visio Viewer 2010 (KB2881021) 64-Bit Edition
Visual Studio 2012 x64 Redistributables
Visual Studio 2012 x86 Redistributables
WebReg
Windows Live ID Sign-in Assistant
.
==== Event Viewer Messages From Past Week ========
.
4/25/2015 7:39:45 PM, Error: Disk [11] - The driver detected a controller error on \Device\Harddisk6\DR6.
4/23/2015 9:49:33 PM, Error: Service Control Manager [7009] - A timeout was reached (30000 milliseconds) while waiting for the HP Support Solutions Framework Service service to connect.
4/23/2015 9:49:33 PM, Error: Service Control Manager [7000] - The HP Support Solutions Framework Service service failed to start due to the following error: The service did not respond to the start or control request in a timely fashion.
.
==== End Of File ===========================

DDS (Ver_2012-11-20.01) - NTFS_AMD64
Internet Explorer: 11.0.9600.17728 BrowserJavaVersion: 11.31.2
Run by AL at 9:46:33 on 2015-04-26
Microsoft Windows 7 Professional 6.1.7601.1.1252.1.1033.18.3895.2240 [GMT -4:00]
.
AV: AVG AntiVirus Free Edition 2015 *Enabled/Updated* {4D41356F-32AD-7C42-C820-63775EE4F413}
SP: Windows Defender *Disabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
SP: AVG AntiVirus Free Edition 2015 *Enabled/Updated* {F620D48B-1497-73CC-F290-58052563BEAE}
.
============== Running Processes ===============
.
c:\PROGRA~2\AVG\AVG2015\avgrsa.exe
C:\Program Files (x86)\AVG\AVG2015\avgcsrva.exe
C:\Windows\system32\lsm.exe
C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Windows\system32\svchost.exe -k RPCSS
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
C:\Windows\system32\svchost.exe -k LocalService
C:\Windows\system32\svchost.exe -k netsvcs
C:\Windows\system32\svchost.exe -k NetworkService
C:\Windows\System32\spoolsv.exe
C:\Windows\system32\taskhost.exe
C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork
C:\Windows\system32\Dwm.exe
C:\Windows\Explorer.EXE
C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\armsvc.exe
C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
C:\Program Files (x86)\AVG\AVG2015\avgidsagent.exe
C:\Program Files (x86)\AVG\AVG2015\avgwdsvc.exe
C:\Windows\System32\igfxtray.exe
C:\Windows\System32\hkcmd.exe
C:\Windows\System32\igfxpers.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Windows\SysWOW64\svchost.exe -k hpdevmgmt
C:\Program Files (x86)\Hp\Common\HPSupportSolutionsFrameworkService.exe
C:\Program Files (x86)\AVG\AVG2015\avgnsa.exe
C:\Program Files (x86)\AVG\AVG2015\avgemca.exe
C:\Program Files (x86)\AVG\AVG2015\avgui.exe
C:\Program Files (x86)\iTunes\iTunesHelper.exe
C:\Program Files (x86)\HP\HP Software Update\hpwuschd2.exe
C:\Program Files (x86)\HP\Digital Imaging\bin\hpqtra08.exe
C:\Program Files (x86)\Secunia\PSI\psi_tray.exe
C:\Windows\SysWOW64\ctfmon.exe
C:\Windows\System32\svchost.exe -k HPZ12
C:\Program Files (x86)\NETGEAR Genie\bin\NETGEARGenieDaemon64.exe
C:\Windows\System32\svchost.exe -k HPZ12
C:\Program Files (x86)\Secunia\PSI\PSIA.exe
C:\Windows\system32\svchost.exe -k imgsvc
C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSVC.EXE
C:\Windows\system32\SearchIndexer.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSvcM.exe
C:\Windows\system32\svchost.exe -k HPService
C:\Windows\system32\svchost.exe -k LocalServiceAndNoImpersonation
C:\Windows\System32\WUDFHost.exe
C:\Windows\System32\svchost.exe -k LocalServicePeerNet
C:\Program Files\Windows Media Player\wmpnetwk.exe
C:\Program Files\Common Files\Microsoft Shared\OfficeSoftwareProtectionPlatform\OSPPSVC.EXE
C:\Program Files (x86)\HP\Digital Imaging\bin\hpqSTE08.exe
C:\Program Files (x86)\HP\Digital Imaging\bin\hpqbam08.exe
C:\Program Files (x86)\HP\Digital Imaging\bin\hpqgpc01.exe
C:\Program Files (x86)\Secunia\PSI\sua.exe
C:\Program Files (x86)\Common Files\Intuit\Update Service v4\IntuitUpdateService.exe
C:\Windows\system32\svchost.exe -k SDRSVC
C:\Program Files (x86)\Microsoft\BingBar\7.1.361.0\SeaPort.exe
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
C:\Windows\system32\SearchProtocolHost.exe
C:\Windows\system32\SearchFilterHost.exe
C:\Windows\system32\igfxsrvc.exe
C:\Windows\system32\wbem\wmiprvse.exe
C:\Windows\System32\cscript.exe
.
============== Pseudo HJT Report ===============
.
uStart Page = hxxp://www.google.com
uProxyOverride = <-loopback>
mWinlogon: Userinit = userinit.exe,
BHO: HP Print Enhancer: {0347C33E-8762-4905-BF09-768834316C61} - C:\Program Files (x86)\HP\Digital Imaging\Smart Web Printing\hpswp_printenhancer.dll
BHO: Groove GFS Browser Helper: {72853161-30C5-4D22-B7F9-0BBC1D38A37E} - C:\Program Files (x86)\Microsoft Office\Office14\GROOVEEX.DLL
BHO: Java(tm) Plug-In SSV Helper: {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files (x86)\Java\jre1.8.0_31\bin\ssv.dll
BHO: Windows Live ID Sign-in Helper: {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
BHO: Office Document Cache Handler: {B4F3A835-0E21-4959-BA22-42B3008E02FF} - C:\Program Files (x86)\Microsoft Office\Office14\URLREDIR.DLL
BHO: Bing Bar Helper: {d2ce3e00-f94a-4740-988e-03dc2f38c34f} - C:\Program Files (x86)\Microsoft\BingBar\7.1.361.0\BingExt.dll
BHO: Java(tm) Plug-In 2 SSV Helper: {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files (x86)\Java\jre1.8.0_31\bin\jp2ssv.dll
BHO: HP Smart BHO Class: {FFFFFFFF-CF4E-4F2B-BDC2-0E72E116A856} - C:\Program Files (x86)\HP\Digital Imaging\Smart Web Printing\hpswp_BHO.dll
TB: Bing Bar: {8dcb7100-df86-4384-8842-8fa844297b3f} -
EB: HP Smart Web Printing: {555D4D79-4BD2-4094-A395-CFC534424A05} - C:\Program Files (x86)\HP\Digital Imaging\Smart Web Printing\hpswp_bho.dll
EB: HP Smart Web Printing: {555D4D79-4BD2-4094-A395-CFC534424A05} - C:\Program Files (x86)\HP\Digital Imaging\Smart Web Printing\hpswp_bho.dll
mRun: [AVG_UI] "C:\Program Files (x86)\AVG\AVG2015\avgui.exe" /TRAYONLY
mRun: [iTunesHelper] "C:\Program Files (x86)\iTunes\iTunesHelper.exe"
mRun: [HP Software Update] C:\Program Files (x86)\HP\HP Software Update\HPWuSchd2.exe
dRunOnce: [SPReview] "C:\Windows\System32\SPReview\SPReview.exe" /sp:1 /errorfwlink:"http://go.microsoft.com/fwlink/?LinkID=122915" /build:7601
StartupFolder: C:\PROGRA~3\MICROS~1\Windows\STARTM~1\Programs\Startup\HPDIGI~1.LNK - C:\Program Files (x86)\HP\Digital Imaging\bin\hpqtra08.exe
StartupFolder: C:\PROGRA~3\MICROS~1\Windows\STARTM~1\Programs\Startup\SECUNI~1.LNK - C:\Program Files (x86)\Secunia\PSI\psi_tray.exe
mPolicies-Explorer: NoActiveDesktop = dword:1
mPolicies-Explorer: NoActiveDesktopChanges = dword:1
mPolicies-System: ConsentPromptBehaviorAdmin = dword:5
mPolicies-System: ConsentPromptBehaviorUser = dword:3
mPolicies-System: EnableUIADesktopToggle = dword:0
mPolicies-System: EnableSecureUIAPath = dword:1
IE: E&xport to Microsoft Excel - C:\PROGRA~1\MICROS~1\Office14\EXCEL.EXE/3000
IE: Se&nd to OneNote - C:\PROGRA~1\MICROS~1\Office14\ONBttnIE.dll/105
IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} - C:\Program Files (x86)\Microsoft Office\Office14\ONBttnIE.dll
IE: {789FE86F-6FC4-46A1-9849-EDE0DB0C95CA} - {FFFDC614-B694-4AE6-AB38-5D6374584B52} - C:\Program Files (x86)\Microsoft Office\Office14\ONBttnIELinkedNotes.dll
IE: {DDE87865-83C5-48c4-8357-2F5B1AA84522} - {DDE87865-83C5-48c4-8357-2F5B1AA84522} - C:\Program Files (x86)\HP\Digital Imaging\Smart Web Printing\hpswp_BHO.dll
TCP: NameServer = 192.168.1.1
TCP: Interfaces\{047CB1BA-2C54-4E11-ABDA-AD617CA8CEEC} : DHCPNameServer = 192.168.1.1
Filter: text/xml - {807573E5-5146-11D5-A672-00B0D022E945} - C:\Program Files (x86)\Common Files\Microsoft Shared\OFFICE14\MSOXMLMF.DLL
SSODL: WebCheck - <orphaned>
SEH: Groove GFS Stub Execution Hook - {B5A7F190-DDA6-4420-B3BA-52453494E6CD} - C:\Program Files (x86)\Microsoft Office\Office14\GROOVEEX.DLL
mASetup: {8A69D345-D564-463c-AFF1-A69D9E530F96} - "C:\Program Files (x86)\Google\Chrome\Application\42.0.2311.90\Installer\chrmstp.exe" --configure-user-settings --verbose-logging --system-level --multi-install --chrome
x64-BHO: Groove GFS Browser Helper: {72853161-30C5-4D22-B7F9-0BBC1D38A37E} - C:\Program Files\Microsoft Office\Office14\GROOVEEX.DLL
x64-BHO: Windows Live ID Sign-in Helper: {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
x64-BHO: Office Document Cache Handler: {B4F3A835-0E21-4959-BA22-42B3008E02FF} - C:\Program Files\Microsoft Office\Office14\URLREDIR.DLL
x64-Run: [BCSSync] "C:\Program Files\Microsoft Office\Office14\BCSSync.exe" /DelayServices
x64-Run: [IgfxTray] C:\Windows\System32\igfxtray.exe
x64-Run: [HotKeysCmds] C:\Windows\System32\hkcmd.exe
x64-Run: [Persistence] C:\Windows\System32\igfxpers.exe
x64-IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} - C:\Program Files\Microsoft Office\Office14\ONBttnIE.dll
x64-IE: {789FE86F-6FC4-46A1-9849-EDE0DB0C95CA} - {FFFDC614-B694-4AE6-AB38-5D6374584B52} - C:\Program Files\Microsoft Office\Office14\ONBttnIELinkedNotes.dll
x64-Filter: text/xml - {807573E5-5146-11D5-A672-00B0D022E945} - C:\Program Files\Common Files\Microsoft Shared\OFFICE14\MSOXMLMF.DLL
x64-Notify: igfxcui - igfxdev.dll
x64-SSODL: WebCheck - <orphaned>
x64-SEH: Groove GFS Stub Execution Hook - {B5A7F190-DDA6-4420-B3BA-52453494E6CD} - C:\Program Files\Microsoft Office\Office14\GROOVEEX.DLL
.
============= SERVICES / DRIVERS ===============
.
R0 AVGIDSHA;AVGIDSHA;C:\Windows\System32\drivers\avgidsha.sys [2015-3-11 213984]
R0 Avgloga;AVG Logging Driver;C:\Windows\System32\drivers\avgloga.sys [2015-3-11 344544]
R0 Avgmfx64;AVG Mini-Filter Resident Anti-Virus Shield;C:\Windows\System32\drivers\avgmfx64.sys [2015-4-3 137184]
R0 Avgrkx64;AVG Anti-Rootkit Driver;C:\Windows\System32\drivers\avgrkx64.sys [2015-3-20 40928]
R1 Avgdiska;AVG Disk Driver;C:\Windows\System32\drivers\avgdiska.sys [2015-3-11 162784]
R1 AVGIDSDriver;AVGIDSDriver;C:\Windows\System32\drivers\avgidsdrivera.sys [2015-4-9 284128]
R1 Avgldx64;AVG AVI Loader Driver;C:\Windows\System32\drivers\avgldx64.sys [2015-4-15 256992]
R1 Avgtdia;AVG TDI Driver;C:\Windows\System32\drivers\avgtdia.sys [2015-4-7 291296]
R2 AVGIDSAgent;AVGIDSAgent;C:\Program Files (x86)\AVG\AVG2015\avgidsagent.exe [2015-4-15 3438032]
R2 avgwd;AVG WatchDog;C:\Program Files (x86)\AVG\AVG2015\avgwdsvc.exe [2015-4-15 311792]
R2 HPSupportSolutionsFrameworkService;HP Support Solutions Framework Service;C:\Program Files (x86)\HP\Common\HPSupportSolutionsFrameworkService.exe [2014-12-11 89864]
R2 IntuitUpdateServiceV4;Intuit Update Service v4;C:\Program Files (x86)\Common Files\Intuit\Update Service v4\IntuitUpdateService.exe [2014-9-18 14624]
R2 NETGEARGenieDaemon;NETGEARGenieDaemon;C:\Program Files (x86)\NETGEAR Genie\bin\NETGEARGenieDaemon64.exe [2014-12-14 232192]
R2 Secunia PSI Agent;Secunia PSI Agent;C:\Program Files (x86)\Secunia\PSI\psia.exe [2014-11-28 1363160]
R2 Secunia Update Agent;Secunia Update Agent;C:\Program Files (x86)\Secunia\PSI\sua.exe [2014-11-28 765144]
R3 BBUpdate;BBUpdate;C:\Program Files (x86)\Microsoft\BingBar\7.1.361.0\SeaPort.EXE [2012-2-10 240408]
R3 HECIx64;Intel(R) Management Engine Interface;C:\Windows\System32\drivers\HECIx64.sys [2009-9-17 56344]
R3 k57nd60a;Broadcom NetLink (TM) Gigabit Ethernet - NDIS 6.0;C:\Windows\System32\drivers\k57nd60a.sys [2009-8-6 320040]
R3 PSI;PSI;C:\Windows\System32\drivers\psi_mf_amd64.sys [2014-11-28 18456]
S2 BBSvc;BingBar Service;C:\Program Files (x86)\Microsoft\BingBar\7.1.361.0\BBSvc.EXE [2012-2-10 193816]
S2 clr_optimization_v4.0.30319_32;Microsoft .NET Framework NGEN v4.0.30319_X86;C:\Windows\Microsoft.NET\Framework\v4.0.30319\mscorsvw.exe [2014-4-12 103608]
S2 clr_optimization_v4.0.30319_64;Microsoft .NET Framework NGEN v4.0.30319_X64;C:\Windows\Microsoft.NET\Framework64\v4.0.30319\mscorsvw.exe [2014-4-11 124088]
S3 IEEtwCollectorService;Internet Explorer ETW Collector Service;C:\Windows\System32\ieetwcollector.exe [2015-4-14 114688]
S3 ose64;Office 64 Source Engine;C:\Program Files\Common Files\Microsoft Shared\Source Engine\OSE.EXE [2010-1-9 174440]
S3 StorSvc;Storage Service;C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted [2009-7-13 27136]
S3 TsUsbFlt;TsUsbFlt;C:\Windows\System32\drivers\TsUsbFlt.sys [2014-11-26 59392]
S3 USBAAPL64;Apple Mobile USB Driver;C:\Windows\System32\drivers\usbaapl64.sys [2014-8-16 54784]
S3 WatAdminSvc;Windows Activation Technologies Service;C:\Windows\System32\Wat\WatAdminSvc.exe [2014-11-28 1255736]
.
=============== Created Last 30 ================
.
2015-04-15 18:05:15 -------- d-s---w- C:\Windows\System32\CompatTel
2015-04-15 18:05:15 -------- d-----w- C:\Windows\System32\appraiser
2015-04-15 17:06:02 256992 ----a-w- C:\Windows\System32\drivers\avgldx64.sys
2015-04-14 21:33:59 817664 ----a-w- C:\Program Files (x86)\Common Files\Microsoft Shared\VGX\VGX.dll
2015-04-09 18:11:14 284128 ----a-w- C:\Windows\System32\drivers\avgidsdrivera.sys
2015-04-09 00:54:59 -------- d-----w- C:\Users\AL\AppData\Local\AudioLabel
2015-04-09 00:54:58 -------- d-----w- C:\Program Files (x86)\AudioLabel
2015-04-07 16:39:26 291296 ----a-w- C:\Windows\System32\drivers\avgtdia.sys
2015-04-05 05:19:59 -------- d-s---w- C:\Windows\SysWow64\GWX
2015-04-05 05:19:59 -------- d-s---w- C:\Windows\System32\GWX
2015-04-03 13:34:12 137184 ----a-w- C:\Windows\System32\drivers\avgmfx64.sys
.
==================== Find3M ====================
.
2015-04-15 00:16:46 778416 ----a-w- C:\Windows\SysWow64\FlashPlayerApp.exe
2015-04-15 00:16:46 142512 ----a-w- C:\Windows\SysWow64\FlashPlayerCPLApp.cpl
2015-03-25 03:24:41 98304 ----a-w- C:\Windows\System32\wudriver.dll
2015-03-25 03:24:41 3298816 ----a-w- C:\Windows\System32\wucltux.dll
2015-03-25 03:24:41 191488 ----a-w- C:\Windows\System32\wuwebv.dll
2015-03-25 03:24:08 60416 ----a-w- C:\Windows\System32\WinSetupUI.dll
2015-03-25 03:23:58 12288 ----a-w- C:\Windows\System32\wu.upgrade.ps.dll
2015-03-25 03:23:55 36864 ----a-w- C:\Windows\System32\wuapp.exe
2015-03-25 03:00:57 92672 ----a-w- C:\Windows\SysWow64\wudriver.dll
2015-03-25 03:00:57 173056 ----a-w- C:\Windows\SysWow64\wuwebv.dll
2015-03-25 03:00:15 33792 ----a-w- C:\Windows\SysWow64\wuapp.exe
2015-03-23 03:25:15 726528 ----a-w- C:\Windows\System32\generaltel.dll
2015-03-23 03:25:01 769536 ----a-w- C:\Windows\System32\invagent.dll
2015-03-23 03:24:56 419840 ----a-w- C:\Windows\System32\devinv.dll
2015-03-23 03:24:54 957952 ----a-w- C:\Windows\System32\appraiser.dll
2015-03-23 03:24:53 30720 ----a-w- C:\Windows\System32\acmigration.dll
2015-03-23 03:24:53 227328 ----a-w- C:\Windows\System32\aepdu.dll
2015-03-23 03:24:53 192000 ----a-w- C:\Windows\System32\aepic.dll
2015-03-23 03:17:39 1111552 ----a-w- C:\Windows\System32\aeinv.dll
2015-03-20 16:18:18 40928 ----a-w- C:\Windows\System32\drivers\avgrkx64.sys
2015-03-17 05:22:37 5557696 ----a-w- C:\Windows\System32\ntoskrnl.exe
2015-03-17 05:22:35 95672 ----a-w- C:\Windows\System32\drivers\ksecdd.sys
2015-03-17 05:22:35 155576 ----a-w- C:\Windows\System32\drivers\ksecpkg.sys
2015-03-17 05:19:37 1727904 ----a-w- C:\Windows\System32\ntdll.dll
2015-03-17 05:17:00 362496 ----a-w- C:\Windows\System32\wow64win.dll
2015-03-17 05:17:00 243712 ----a-w- C:\Windows\System32\wow64.dll
2015-03-17 05:17:00 13312 ----a-w- C:\Windows\System32\wow64cpu.dll
2015-03-17 05:15:55 31232 ----a-w- C:\Windows\System32\lsass.exe
2015-03-17 05:15:44 338432 ----a-w- C:\Windows\System32\conhost.exe
2015-03-17 05:15:40 64000 ----a-w- C:\Windows\System32\auditpol.exe
2015-03-17 05:13:29 60416 ----a-w- C:\Windows\System32\msobjs.dll
2015-03-17 05:13:17 146432 ----a-w- C:\Windows\System32\msaudite.dll
2015-03-17 05:01:09 3976632 ----a-w- C:\Windows\SysWow64\ntkrnlpa.exe
2015-03-17 05:01:09 3920824 ----a-w- C:\Windows\SysWow64\ntoskrnl.exe
2015-03-17 04:59:26 1309696 ----a-w- C:\Windows\SysWow64\ntdll.dll
2015-03-17 04:57:25 172032 ----a-w- C:\Windows\SysWow64\wdigest.dll
2015-03-17 04:57:21 65536 ----a-w- C:\Windows\SysWow64\TSpkg.dll
2015-03-17 04:57:20 43008 ----a-w- C:\Windows\SysWow64\srclient.dll
2015-03-17 04:57:17 248832 ----a-w- C:\Windows\SysWow64\schannel.dll
2015-03-17 04:57:17 22016 ----a-w- C:\Windows\SysWow64\secur32.dll
2015-03-17 04:57:13 14336 ----a-w- C:\Windows\SysWow64\ntvdm64.dll
2015-03-17 04:57:12 221184 ----a-w- C:\Windows\SysWow64\ncrypt.dll
2015-03-17 04:57:11 259584 ----a-w- C:\Windows\SysWow64\msv1_0.dll
2015-03-17 04:57:07 550912 ----a-w- C:\Windows\SysWow64\kerberos.dll
2015-03-17 04:56:59 17408 ----a-w- C:\Windows\SysWow64\credssp.dll
2015-03-17 04:56:56 44032 ----a-w- C:\Windows\apppatch\acwow64.dll
2015-03-17 04:56:41 25600 ----a-w- C:\Windows\SysWow64\setup16.exe
2015-03-17 04:56:15 50176 ----a-w- C:\Windows\SysWow64\auditpol.exe
2015-03-17 04:56:01 96768 ----a-w- C:\Windows\SysWow64\sspicli.dll
2015-03-17 04:56:01 5120 ----a-w- C:\Windows\SysWow64\wow32.dll
2015-03-17 04:56:00 274944 ----a-w- C:\Windows\SysWow64\KernelBase.dll
2015-03-17 04:53:35 60416 ----a-w- C:\Windows\SysWow64\msobjs.dll
2015-03-17 04:53:13 146432 ----a-w- C:\Windows\SysWow64\msaudite.dll
2015-03-17 03:45:24 7680 ----a-w- C:\Windows\SysWow64\instnm.exe
2015-03-17 03:45:23 2048 ----a-w- C:\Windows\SysWow64\user.exe
2015-03-17 03:43:04 4608 ---ha-w- C:\Windows\SysWow64\api-ms-win-core-threadpool-l1-1-0.dll
2015-03-17 03:43:04 3584 ---ha-w- C:\Windows\SysWow64\api-ms-win-core-xstate-l1-1-0.dll
2015-03-17 03:43:04 3072 ---ha-w- C:\Windows\SysWow64\api-ms-win-core-util-l1-1-0.dll
2015-03-17 03:43:03 6144 ---ha-w- C:\Windows\SysWow64\api-ms-win-security-base-l1-1-0.dll
2015-03-13 04:25:14 2724864 ----a-w- C:\Windows\System32\mshtml.tlb
2015-03-13 04:25:01 4096 ----a-w- C:\Windows\System32\ieetwcollectorres.dll
2015-03-13 04:09:12 66560 ----a-w- C:\Windows\System32\iesetup.dll
2015-03-13 04:08:33 584192 ----a-w- C:\Windows\System32\vbscript.dll
2015-03-13 04:08:27 48640 ----a-w- C:\Windows\System32\ieetwproxystub.dll
2015-03-13 04:08:17 417280 ----a-w- C:\Windows\System32\html.iec
2015-03-13 04:06:54 88064 ----a-w- C:\Windows\System32\MshtmlDac.dll
2015-03-13 03:54:11 144384 ----a-w- C:\Windows\System32\ieUnatt.exe
2015-03-13 03:54:00 114688 ----a-w- C:\Windows\System32\ieetwcollector.exe
2015-03-13 03:53:22 814080 ----a-w- C:\Windows\System32\jscript9diag.dll
2015-03-13 03:50:45 6025216 ----a-w- C:\Windows\System32\jscript9.dll
2015-03-13 03:44:48 968704 ----a-w- C:\Windows\System32\MsSpellCheckingFacility.exe
2015-03-13 03:42:18 2724864 ----a-w- C:\Windows\SysWow64\mshtml.tlb
2015-03-13 03:32:48 77824 ----a-w- C:\Windows\System32\JavaScriptCollectionAgent.dll
2015-03-13 03:28:48 503296 ----a-w- C:\Windows\SysWow64\vbscript.dll
2015-03-13 03:28:37 62464 ----a-w- C:\Windows\SysWow64\iesetup.dll
2015-03-13 03:27:51 47616 ----a-w- C:\Windows\SysWow64\ieetwproxystub.dll
2015-03-13 03:27:35 340992 ----a-w- C:\Windows\SysWow64\html.iec
2015-03-13 03:26:19 64000 ----a-w- C:\Windows\SysWow64\MshtmlDac.dll
2015-03-13 03:16:26 115712 ----a-w- C:\Windows\SysWow64\ieUnatt.exe
2015-03-13 03:15:40 620032 ----a-w- C:\Windows\SysWow64\jscript9diag.dll
2015-03-13 03:05:50 1359360 ----a-w- C:\Windows\System32\mshtmlmedia.dll
2015-03-13 03:05:24 2125824 ----a-w- C:\Windows\System32\inetcpl.cpl
2015-03-13 03:01:16 60416 ----a-w- C:\Windows\SysWow64\JavaScriptCollectionAgent.dll
2015-03-13 02:49:21 4305408 ----a-w- C:\Windows\SysWow64\jscript9.dll
2015-03-13 02:45:57 2358784 ----a-w- C:\Windows\System32\wininet.dll
2015-03-13 02:43:41 2052608 ----a-w- C:\Windows\SysWow64\inetcpl.cpl
2015-03-13 02:42:47 1155072 ----a-w- C:\Windows\SysWow64\mshtmlmedia.dll
2015-03-13 02:20:28 1888256 ----a-w- C:\Windows\SysWow64\wininet.dll
2015-03-11 16:16:06 162784 ----a-w- C:\Windows\System32\drivers\avgdiska.sys
2015-03-11 16:13:36 344544 ----a-w- C:\Windows\System32\drivers\avgloga.sys
2015-03-11 16:13:28 213984 ----a-w- C:\Windows\System32\drivers\avgidsha.sys
2015-03-10 03:25:10 1882624 ----a-w- C:\Windows\System32\msxml3.dll
2015-03-10 03:21:42 2048 ----a-w- C:\Windows\System32\msxml3r.dll
2015-03-10 03:08:26 1237504 ----a-w- C:\Windows\SysWow64\msxml3.dll
2015-03-10 03:05:39 2048 ----a-w- C:\Windows\SysWow64\msxml3r.dll
2015-03-10 00:22:12 96784 ----a-w- C:\Windows\SysWow64\packet.dll
2015-03-10 00:22:12 369168 ----a-w- C:\Windows\System32\wpcap.dll
2015-03-10 00:22:12 35344 ----a-w- C:\Windows\System32\drivers\npf.sys
2015-03-10 00:22:12 281104 ----a-w- C:\Windows\SysWow64\wpcap.dll
2015-03-10 00:22:12 106000 ----a-w- C:\Windows\System32\packet.dll
.
============= FINISH: 9:46:47.76 ===============
albert1949
Active Member
 
Posts: 13
Joined: January 12th, 2015, 11:45 pm
Advertisement
Register to Remove

Re: Computer shuts down

Unread postby Gary R » April 29th, 2015, 1:13 am

Your problems don't appear to be malware related, and that is what this forum specialises in.

There is an item showing in the logs that you've posted that could potentially be causing your sleep start problems ...

dRunOnce: [SPReview] "C:\Windows\System32\SPReview\SPReview.exe" /sp:1 /errorfwlink:"http://go.microsoft.com/fwlink/?LinkID=122915" /build:7601


... this entry is a legitimate process that comes when you update Windows to a new Service Pack, however it should just run once and then "disappear". If it has not done this (as appears to be the case), then it has been known to cause various startup problems.

I suggest we remove it, and see whether that affects things, however I cannot give you any guarantee that it will resolve your problems.

If you wish to proceed, I need you to run a scan for me with a different tool ...

  • Download FRST64 to your Desktop.
  • Double click Frst64.exe to launch it.
  • FRST will start to run.
    • When the tool opens click Yes to disclaimer.
    • Press the Scan button.
    • When finished scanning 2 logs will open on your Desktop, FRST.txt and Addition.txt
    • Please post them in your next reply.
User avatar
Gary R
Administrator
Administrator
 
Posts: 21864
Joined: June 28th, 2005, 11:36 am
Location: Yorkshire

Re: Computer shuts down

Unread postby Gary R » May 2nd, 2015, 5:28 pm

Due to lack of response, this topic is now closed.

If you still require help, please open a new thread in the Infected? Virus, malware, adware, ransomware, oh my! forum, include a fresh FRST log, and wait for a new helper.
User avatar
Gary R
Administrator
Administrator
 
Posts: 21864
Joined: June 28th, 2005, 11:36 am
Location: Yorkshire


  • Similar Topics
    Replies
    Views
    Last post

Return to Infected? Virus, malware, adware, ransomware, oh my!



Who is online

Users browsing this forum: No registered users and 33 guests

Contact us:

Advertisements do not imply our endorsement of that product or service. Register to remove all ads. The forum is run by volunteers who donate their time and expertise. We make every attempt to ensure that the help and advice posted is accurate and will not cause harm to your computer. However, we do not guarantee that they are accurate and they are to be used at your own risk. All trademarks are the property of their respective owners.

Member site: UNITE Against Malware