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Don't know if virus: Laptop suddenly won't do anything?

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Don't know if virus: Laptop suddenly won't do anything?

Unread postby T778 » March 29th, 2015, 10:46 pm

It starts up and logs in as normal but then I can not open anything.

Browser will not open

Will not let me search the system from the right hand Windows 8 sidebar

Can not open any type of game or application

The internet symbol shows me as connected, even with internet turned off

My anti-virus does NOT open on start up or at all

I can not open the task manager

If I click on these things it shows the circle icon next yo the cursor then nothing happens

My computer is a Dell 15z with windows 8.1.

Thanks.
T778
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Joined: March 29th, 2015, 10:24 pm
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Re: Don't know if virus: Laptop suddenly won't do anything?

Unread postby NonSuch » March 30th, 2015, 7:18 pm

By posting just a description of your problems it is likely that your topic will be passed by and you will not receive the help you're looking for.

We need to know what's running on your computer so we can give you appropriate instructions.

May I draw your attention to THIS topic, which you should have read, and which tells you what we need you to post so that we can help you.

This topic will now be closed.

If you still need help, please start a new thread with:

  • FRST.txt
  • Addition.txt
  • Details of your problems.

If for any reason you can't run FRST, please let us know in your post.

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