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Trojan malware

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Trojan malware

Unread postby Innuganti » February 10th, 2015, 11:18 am

I am having issues with my Symactec home use and Microsoft essentials not suddenly working on my home computer.

DDS (Ver_2012-11-20.01) - NTFS_AMD64
Internet Explorer: 11.0.9600.17496 BrowserJavaVersion: 11.31.2
Run by Innuganti at 9:04:36 on 2015-02-10
Microsoft Windows 7 Home Premium 6.1.7601.1.1252.1.1033.18.8191.1815 [GMT -6:00]
.
AV: Microsoft Security Essentials *Enabled/Updated* {B140BF4E-23BB-4198-90AB-A51A4C60A69C}
AV: Symantec Endpoint Protection *Enabled/Updated* {88C95A36-8C3B-2F2C-1B8B-30FCCFDC4855}
SP: Microsoft Security Essentials *Enabled/Updated* {0A215EAA-0581-4E16-AA1B-9E6837E7EC21}
SP: Windows Defender *Disabled/Outdated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
SP: Symantec Endpoint Protection *Enabled/Updated* {33A8BBD2-AA01-20A2-213B-0B8EB45B02E8}
FW: Symantec Endpoint Protection *Enabled* {B0F2DB13-C654-2E74-30D4-99C9310F0F2E}
.
============== Running Processes ===============
.
C:\Windows\system32\lsm.exe
C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Windows\system32\svchost.exe -k RPCSS
c:\Program Files\Microsoft Security Client\MsMpEng.exe
C:\Windows\system32\atiesrxx.exe
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
C:\Windows\system32\svchost.exe -k LocalService
C:\Windows\system32\svchost.exe -k netsvcs
C:\Windows\system32\atieclxx.exe
C:\Program Files (x86)\Symantec\Symantec Endpoint Protection\Smc.exe
C:\Windows\system32\svchost.exe -k NetworkService
C:\Program Files (x86)\Common Files\Symantec Shared\ccSvcHst.exe
C:\Windows\System32\spoolsv.exe
C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\armsvc.exe
C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Windows\System32\svchost.exe -k LocalServiceNoNetwork
C:\Program Files (x86)\Google\Google Input Tools\GoogleInputService.exe
C:\Program Files\Hewlett-Packard\HP Client Services\HPClientServices.exe
C:\Windows\SysWOW64\svchost.exe -k hpdevmgmt
C:\Program Files (x86)\Lavasoft\Web Companion\TcpService\2.2.9.5\LavasoftTcpService.exe
c:\Program Files (x86)\Common Files\LightScribe\LSSrvc.exe
C:\Program Files (x86)\Common Files\Motive\McciCMService.exe
C:\Program Files\Common Files\Motive\McciCMService.exe
C:\Windows\System32\svchost.exe -k HPZ12
C:\Program Files (x86)\PasswordBox\pbbtnService.exe
C:\Program Files (x86)\PDF Complete\pdfsvc.exe
C:\Windows\System32\svchost.exe -k HPZ12
C:\Program Files (x86)\Roxio\RoxioNow Player\RNowSvc.exe
C:\Program Files\SASHome\SASDeploymentAgent\9.4\service-wrapper\wrapper.exe
C:\Program Files\SASHome\SASTextAnalyticsDocumentConversion\12.3\_tgwinsvc_wrapper.exe
C:\Program Files\SASHome\SASPrivateJavaRuntimeEnvironment\9.4\jre\bin\java.exe
C:\SAS\Config\Lev1\Web\gemfire\bin\winx86_64\wrapper.exe
C:\SAS\Config\Lev1\Web\activemq\bin\win64\wrapper.exe
C:\SAS\Config\Lev1\Web\SASEnvironmentManager\server-5.0.0-EE\wrapper\sbin\wrapper-windows-x86-32.exe
C:\Program Files\SASHome\SASFoundation\9.4\sas.exe
C:\Program Files\SASHome\SASWebInfrastructurePlatformDataServer\9.4\bin\pg_ctl.exe
C:\Program Files (x86)\Lavasoft\Web Companion\Application\Lavasoft.SearchProtect.WinService.exe
C:\Program Files\SASHome\SASWebInfrastructurePlatformDataServer\9.4\bin\postgres.exe
C:\Windows\system32\Dwm.exe
C:\Program Files (x86)\Google\Google Input Tools\GoogleInputHandler.exe
C:\Program Files\SASHome\SASWebInfrastructurePlatformDataServer\9.4\bin\postgres.exe
C:\Program Files\SASHome\SASWebInfrastructurePlatformDataServer\9.4\bin\postgres.exe
C:\Program Files\SASHome\SASWebInfrastructurePlatformDataServer\9.4\bin\postgres.exe
C:\Program Files\SASHome\SASWebInfrastructurePlatformDataServer\9.4\bin\postgres.exe
C:\Program Files\SASHome\SASWebInfrastructurePlatformDataServer\9.4\bin\postgres.exe
C:\Program Files (x86)\Symantec\Symantec Endpoint Protection\Rtvscan.exe
C:\Program Files (x86)\TeamViewer\Version9\TeamViewer_Service.exe
C:\Program Files\SASHome\SASPrivateJavaRuntimeEnvironment\9.4\jre\bin\java.exe
C:\Program Files (x86)\Common Files\AVG Secure Search\vToolbarUpdater\18.1.9\ToolbarUpdater.exe
C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSVC.EXE
C:\Program Files (x86)\Common Files\AVG Secure Search\vToolbarUpdater\18.1.9\loggingserver.exe
C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSvcM.exe
C:\Program Files\SASHome\SASPrivateJavaRuntimeEnvironment\9.4\jre\bin\java.exe
C:\SAS\Config\Lev1\Web\WebAppServer\SASServer1_1\bin\winx86_64\wrapper.exe
C:\Program Files\SASHome\SASPrivateJavaRuntimeEnvironment\9.4\jre\bin\java.exe
C:\Windows\system32\taskhost.exe
C:\Program Files\SASHome\SASPrivateJavaRuntimeEnvironment\9.4\jre\bin\java.exe
C:\Program Files\SASHome\SASPrivateJavaRuntimeEnvironment\9.4\jre\bin\java.exe
C:\Windows\Explorer.EXE
C:\Program Files (x86)\Symantec\Symantec Endpoint Protection\SmcGui.exe
C:\Program Files (x86)\Symantec\Symantec Endpoint Protection\ProtectionUtilSurrogate.exe
C:\Program Files (x86)\Hewlett-Packard\HP Odometer\hpsysdrv.exe
C:\Program Files\Microsoft Security Client\msseces.exe
C:\Program Files\SASHome\SASWebInfrastructurePlatformDataServer\9.4\bin\postgres.exe
C:\Program Files\SASHome\SASWebInfrastructurePlatformDataServer\9.4\bin\postgres.exe
C:\Program Files\SASHome\SASWebInfrastructurePlatformDataServer\9.4\bin\postgres.exe
C:\Program Files\SASHome\SASWebInfrastructurePlatformDataServer\9.4\bin\postgres.exe
C:\Program Files\SASHome\SASWebInfrastructurePlatformDataServer\9.4\bin\postgres.exe
C:\Program Files\SASHome\SASWebInfrastructurePlatformDataServer\9.4\bin\postgres.exe
C:\Program Files\SASHome\SASWebInfrastructurePlatformDataServer\9.4\bin\postgres.exe
C:\Program Files\SASHome\SASWebInfrastructurePlatformDataServer\9.4\bin\postgres.exe
C:\Program Files\SASHome\SASWebInfrastructurePlatformDataServer\9.4\bin\postgres.exe
C:\Program Files\SASHome\SASWebInfrastructurePlatformDataServer\9.4\bin\postgres.exe
C:\Program Files\SASHome\SASWebInfrastructurePlatformDataServer\9.4\bin\postgres.exe
C:\Program Files\SASHome\SASWebInfrastructurePlatformDataServer\9.4\bin\postgres.exe
C:\Program Files\SASHome\SASWebInfrastructurePlatformDataServer\9.4\bin\postgres.exe
C:\Program Files\SASHome\SASWebInfrastructurePlatformDataServer\9.4\bin\postgres.exe
C:\Program Files\SASHome\SASWebInfrastructurePlatformDataServer\9.4\bin\postgres.exe
C:\Program Files\SASHome\SASWebInfrastructurePlatformDataServer\9.4\bin\postgres.exe
C:\Program Files\SASHome\SASWebInfrastructurePlatformDataServer\9.4\bin\postgres.exe
C:\Program Files\SASHome\SASWebInfrastructurePlatformDataServer\9.4\bin\postgres.exe
C:\Program Files\SASHome\SASWebInfrastructurePlatformDataServer\9.4\bin\postgres.exe
C:\Program Files\SASHome\SASWebInfrastructurePlatformDataServer\9.4\bin\postgres.exe
C:\Program Files\SASHome\SASWebInfrastructurePlatformDataServer\9.4\bin\postgres.exe
C:\Program Files\SASHome\SASWebInfrastructurePlatformDataServer\9.4\bin\postgres.exe
C:\Program Files\SASHome\SASWebInfrastructurePlatformDataServer\9.4\bin\postgres.exe
C:\Program Files\SASHome\SASWebInfrastructurePlatformDataServer\9.4\bin\postgres.exe
C:\Program Files\SASHome\SASWebInfrastructurePlatformDataServer\9.4\bin\postgres.exe
C:\Program Files\SASHome\SASWebInfrastructurePlatformDataServer\9.4\bin\postgres.exe
C:\Program Files\SASHome\SASWebInfrastructurePlatformDataServer\9.4\bin\postgres.exe
C:\Program Files\SASHome\SASWebInfrastructurePlatformDataServer\9.4\bin\postgres.exe
C:\Program Files\SASHome\SASPrivateJavaRuntimeEnvironment\9.4\jre\bin\java.exe
C:\Windows\system32\svchost.exe -k HPService
C:\Program Files (x86)\Hp\Digital Imaging\bin\hpqtra08.exe
C:\Windows\system32\svchost.exe -k LocalServiceAndNoImpersonation
C:\Program Files (x86)\AVG SafeGuard toolbar\vprot.exe
C:\Windows\System32\WUDFHost.exe
C:\Windows\system32\SearchIndexer.exe
C:\Program Files (x86)\Hp\HP Software Update\hpwuschd2.exe
C:\Program Files (x86)\Common Files\Symantec Shared\ccApp.exe
C:\Program Files (x86)\HP\Digital Imaging\bin\hpqSTE08.exe
C:\Program Files (x86)\HP\Digital Imaging\bin\hpqbam08.exe
C:\Program Files (x86)\ATI Technologies\ATI.ACE\Core-Static\MOM.exe
C:\Program Files (x86)\HP\Digital Imaging\bin\hpqgpc01.exe
C:\Program Files (x86)\Malwarebytes Anti-Malware\mbam.exe
C:\Program Files (x86)\Hewlett-Packard\HP Support Framework\hpsa_service.exe
C:\Program Files (x86)\Microsoft Office\Office12\OUTLOOK.EXE
C:\Program Files\Windows Media Player\wmpnetwk.exe
C:\Program Files\SASHome\SASWebInfrastructurePlatformDataServer\9.4\bin\postgres.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files (x86)\Internet Explorer\IEXPLORE.EXE
C:\Program Files (x86)\Internet Explorer\IEXPLORE.EXE
C:\Program Files (x86)\ATI Technologies\ATI.ACE\Core-Static\CCC.exe
C:\Program Files (x86)\Internet Explorer\IEXPLORE.EXE
C:\Windows\sysWow64\SearchProtocolHost.exe
C:\Windows\system32\SearchProtocolHost.exe
C:\Windows\system32\SearchFilterHost.exe
C:\Windows\system32\wbem\wmiprvse.exe
C:\Windows\System32\cscript.exe
.
============== Pseudo HJT Report ===============
.
uSearch Bar = Preserve
uSearch Page = hxxp://www.google.com
mStart Page = http://www.google.com
uSearchAssistant = hxxp://www.google.com/ie
uSearchURL,(Default) = hxxp://www.google.com/search?q=%s
mWinlogon: Userinit = userinit.exe,
BHO: &Yahoo! Toolbar Helper: {02478D38-C3F9-4efb-9B51-7695ECA05670} - C:\Program Files (x86)\Yahoo!\Companion\Installs\cpn\yt.dll
BHO: HP Print Enhancer: {0347C33E-8762-4905-BF09-768834316C61} - C:\Program Files (x86)\Hp\Digital Imaging\Smart Web Printing\hpswp_printenhancer.dll
BHO: PasswordBox Helper: {5DB69B97-934B-451D-94DB-32EF802A01CD} -
BHO: Groove GFS Browser Helper: {72853161-30C5-4D22-B7F9-0BBC1D38A37E} - C:\Program Files (x86)\Microsoft Office\Office12\GrooveShellExtensions.dll
BHO: Java(tm) Plug-In SSV Helper: {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files (x86)\Java\jre1.8.0_31\bin\ssv.dll
BHO: Windows Live ID Sign-in Helper: {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
BHO: AVG SafeGuard toolbar: {95B7759C-8C7F-4BF1-B163-73684A933233} - C:\Program Files (x86)\AVG SafeGuard toolbar\18.1.9.790\AVG SafeGuard toolbar_toolbar.dll
BHO: Windows Live Messenger Companion Helper: {9FDDE16B-836F-4806-AB1F-1455CBEFF289} - C:\Program Files (x86)\Windows Live\Companion\companioncore.dll
BHO: Google Toolbar Helper: {AA58ED58-01DD-4d91-8333-CF10577473F7} - C:\Program Files (x86)\Google\Google Toolbar\GoogleToolbar_32.dll
BHO: Skype Browser Helper: {AE805869-2E5C-4ED4-8F7B-F1F7851A4497} - C:\Program Files (x86)\Skype\Toolbars\Internet Explorer\skypeieplugin.dll
BHO: Java(tm) Plug-In 2 SSV Helper: {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files (x86)\Java\jre1.8.0_31\bin\jp2ssv.dll
BHO: HP Network Check Helper: {E76FD755-C1BA-4DCB-9F13-99BD91223ADE} - C:\Program Files (x86)\Hewlett-Packard\HP Support Framework\Resources\HPNetworkCheck\HPNetworkCheckPlugin.dll
BHO: SingleInstance Class: {FDAD4DA1-61A2-4FD8-9C17-86F7AC245081} - C:\Program Files (x86)\Yahoo!\Companion\Installs\cpn\YTSingleInstance.dll
BHO: HP Smart BHO Class: {FFFFFFFF-CF4E-4F2B-BDC2-0E72E116A856} - C:\Program Files (x86)\Hp\Digital Imaging\Smart Web Printing\hpswp_BHO.dll
TB: Yahoo! Toolbar: {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files (x86)\Yahoo!\Companion\Installs\cpn\yt.dll
TB: AVG SafeGuard toolbar: {95B7759C-8C7F-4BF1-B163-73684A933233} - C:\Program Files (x86)\AVG SafeGuard toolbar\18.1.9.790\AVG SafeGuard toolbar_toolbar.dll
TB: Google Toolbar: {2318C2B1-4965-11d4-9B18-009027A5CD4F} - C:\Program Files (x86)\Google\Google Toolbar\GoogleToolbar_32.dll
EB: HP Smart Web Printing: {555D4D79-4BD2-4094-A395-CFC534424A05} - C:\Program Files (x86)\Hp\Digital Imaging\Smart Web Printing\hpswp_bho.dll
EB: HP Smart Web Printing: {555D4D79-4BD2-4094-A395-CFC534424A05} - C:\Program Files (x86)\Hp\Digital Imaging\Smart Web Printing\hpswp_bho.dll
mRun: [vProt] "C:\Program Files (x86)\AVG SafeGuard toolbar\vprot.exe"
mRun: [SwitchBoard] C:\Program Files (x86)\Common Files\Adobe\SwitchBoard\SwitchBoard.exe
mRun: [StartCCC] "C:\Program Files (x86)\ATI Technologies\ATI.ACE\Core-Static\CLIStart.exe" MSRun
mRun: [PDF Complete] C:\Program Files (x86)\PDF Complete\pdfsty.exe
mRun: [GrooveMonitor] "C:\Program Files (x86)\Microsoft Office\Office12\GrooveMonitor.exe"
mRun: [APSDaemon] "C:\Program Files (x86)\Common Files\Apple\Apple Application Support\APSDaemon.exe"
mRun: [1utccag.exe] "C:\Program Files (x86)\PC Time Limit\utccag.exe"
mRun: [HP Software Update] C:\Program Files (x86)\HP\HP Software Update\HPWuSchd2.exe
mRun: [ccApp] "C:\Program Files (x86)\Common Files\Symantec Shared\ccApp.exe"
StartupFolder: C:\PROGRA~3\MICROS~1\Windows\STARTM~1\Programs\Startup\HPDIGI~1.LNK - C:\Program Files (x86)\Hp\Digital Imaging\bin\hpqtra08.exe
uPolicies-Explorer: NoDriveTypeAutoRun = dword:145
mPolicies-Explorer: NoActiveDesktop = dword:1
mPolicies-Explorer: NoActiveDesktopChanges = dword:1
mPolicies-System: ConsentPromptBehaviorAdmin = dword:0
mPolicies-System: ConsentPromptBehaviorUser = dword:3
mPolicies-System: EnableLUA = dword:0
mPolicies-System: EnableUIADesktopToggle = dword:0
mPolicies-System: PromptOnSecureDesktop = dword:0
IE: Add to Google Photos Screensa&ver - C:\Windows\System32\GPhotos.scr/200
IE: {0000036B-C524-4050-81A0-243669A86B9F} - {B63DBA5F-523F-4B9C-A43D-65DF1977EAD3} - C:\Program Files (x86)\Windows Live\Companion\companioncore.dll
IE: {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - {5F7B1267-94A9-47F5-98DB-E99415F33AEC} - C:\Program Files (x86)\Windows Live\Writer\WriterBrowserExtension.dll
IE: {25510184-5A38-4A99-B273-DCA8EEF6CD08} - C:\Program Files (x86)\Hewlett-Packard\HP Support Framework\Resources\HPNetworkCheck\NCLauncherFromIE.exe
IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} - C:\Program Files (x86)\Microsoft Office\Office12\ONBttnIE.dll
IE: {898EA8C8-E7FF-479B-8935-AEC46303B9E5} - {898EA8C8-E7FF-479B-8935-AEC46303B9E5} - C:\Program Files (x86)\Skype\Toolbars\Internet Explorer\skypeieplugin.dll
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503}
IE: {DDE87865-83C5-48c4-8357-2F5B1AA84522} - {DDE87865-83C5-48c4-8357-2F5B1AA84522} - C:\Program Files (x86)\Hp\Digital Imaging\Smart Web Printing\hpswp_BHO.dll
LSP: C:\Windows\System32\LavasoftTcpService.dll
DPF: {166B1BCA-3F9C-11CF-8075-444553540000} - hxxp://download.macromedia.com/pub/shoc ... tor/sw.cab
DPF: {538793D5-659C-4639-A56C-A179AD87ED44} - hxxps://osuvpn.okstate.edu/CACHE/stc/6/ ... vpnweb.cab
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.7.0/jinsta ... s-i586.cab
DPF: {9282A3AA-4954-46B4-B4AE-F086CE3F1110} - hxxp://70.169.94.94:8001/activex/regtrustsite.cab
DPF: {CAFEEFAC-0017-0000-0055-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.7.0/jinsta ... s-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.7.0/jinsta ... s-i586.cab
DPF: {E06E2E99-0AA1-11D4-ABA6-0060082AA75C} - hxxps://investools.webex.com/client/T27 ... atgpc1.cab
DPF: {E0FEE963-BB53-4215-81AD-B28C77384644} - hxxps://pattcw.att.motive.com/wizlet/Em ... ater64.cab
DPF: {FB40C15D-4A00-4B22-BA87-B046910FB09D} - hxxp://70.169.94.94:8001/activex/WebViewer.cab
TCP: NameServer = 192.168.1.254
TCP: Interfaces\{24A95731-90D4-4E2F-BFFE-CD700E80798D} : DHCPNameServer = 192.168.1.254
TCP: Interfaces\{24A95731-90D4-4E2F-BFFE-CD700E80798D}\2375942554230303 : DHCPNameServer = 192.168.1.254
TCP: Interfaces\{24A95731-90D4-4E2F-BFFE-CD700E80798D}\94E6E6577616E6479613 : DHCPNameServer = 192.168.1.254
TCP: Interfaces\{A37B91D0-C0F3-4888-9FDB-97D7B548BADF} : NameServer = 8.8.8.8
TCP: Interfaces\{A37B91D0-C0F3-4888-9FDB-97D7B548BADF} : DHCPNameServer = 192.168.1.254
Handler: grooveLocalGWS - {88FED34C-F0CA-4636-A375-3CB6248B04CD} - C:\Program Files (x86)\Microsoft Office\Office12\GrooveSystemServices.dll
Handler: skype-ie-addon-data - {91774881-D725-4E58-B298-07617B9B86A8} - C:\Program Files (x86)\Skype\Toolbars\Internet Explorer\skypeieplugin.dll
Handler: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\Program Files (x86)\Common Files\Skype\Skype4COM.dll
Handler: viprotocol - {B658800C-F66E-4EF3-AB85-6C0C227862A9} - C:\Program Files (x86)\Common Files\AVG Secure Search\ViProtocolInstaller\18.1.9\ViProtocol.dll
Handler: wlpg - {E43EF6CD-A37A-4A9B-9E6F-83F89B8E6324} - C:\Program Files (x86)\Windows Live\Photo Gallery\AlbumDownloadProtocolHandler.dll
SSODL: WebCheck - <orphaned>
SEH: Groove GFS Stub Execution Hook - {B5A7F190-DDA6-4420-B3BA-52453494E6CD} - C:\Program Files (x86)\Microsoft Office\Office12\GrooveShellExtensions.dll
mASetup: {8A69D345-D564-463c-AFF1-A69D9E530F96} - "C:\Program Files (x86)\Google\Chrome\Application\40.0.2214.111\Installer\chrmstp.exe" --configure-user-settings --verbose-logging --system-level --multi-install --chrome
x64-mStart Page = http://www.google.com
x64-BHO: Windows Live ID Sign-in Helper: {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
x64-BHO: Google Toolbar Helper: {AA58ED58-01DD-4d91-8333-CF10577473F7} - C:\Program Files (x86)\Google\Google Toolbar\GoogleToolbar_64.dll
x64-BHO: Skype add-on for Internet Explorer: {AE805869-2E5C-4ED4-8F7B-F1F7851A4497} - C:\Program Files (x86)\Skype\Toolbars\Internet Explorer x64\skypeieplugin.dll
x64-BHO: Java(tm) Plug-In 2 SSV Helper: {DBC80044-A445-435b-BC74-9C25C1C588A9} -
x64-BHO: HP Network Check Helper: {E76FD755-C1BA-4DCB-9F13-99BD91223ADE} - C:\Program Files (x86)\Hewlett-Packard\HP Support Framework\Resources\HPNetworkCheck\HPNetworkCheckPluginx64.dll
x64-TB: Google Toolbar: {2318C2B1-4965-11d4-9B18-009027A5CD4F} - C:\Program Files (x86)\Google\Google Toolbar\GoogleToolbar_64.dll
x64-Run: [hpsysdrv] c:\program files (x86)\hewlett-packard\HP odometer\hpsysdrv.exe
x64-Run: [MSC] "c:\Program Files\Microsoft Security Client\msseces.exe" -hide -runkey
x64-RunOnce: [NCPluginUpdater] "C:\Program Files (x86)\Hewlett-Packard\HP Health Check\ActiveCheck\product_line\NCPluginUpdater.exe" Update
x64-IE: {25510184-5A38-4A99-B273-DCA8EEF6CD08} - C:\Program Files (x86)\Hewlett-Packard\HP Support Framework\Resources\HPNetworkCheck\NCLauncherFromIE.exe
x64-IE: {898EA8C8-E7FF-479B-8935-AEC46303B9E5} - {898EA8C8-E7FF-479B-8935-AEC46303B9E5} - C:\Program Files (x86)\Skype\Toolbars\Internet Explorer x64\skypeieplugin.dll
x64-Handler: grooveLocalGWS - {88FED34C-F0CA-4636-A375-3CB6248B04CD} - <orphaned>
x64-Handler: skype-ie-addon-data - {91774881-D725-4E58-B298-07617B9B86A8} - C:\Program Files (x86)\Skype\Toolbars\Internet Explorer x64\skypeieplugin.dll
x64-Handler: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - <orphaned>
x64-Handler: viprotocol - {B658800C-F66E-4EF3-AB85-6C0C227862A9} - <orphaned>
x64-Handler: wlpg - {E43EF6CD-A37A-4A9B-9E6F-83F89B8E6324} - <orphaned>
x64-SSODL: WebCheck - <orphaned>
.
============= SERVICES / DRIVERS ===============
.
R0 amd_sata;amd_sata;C:\Windows\System32\drivers\amd_sata.sys [2011-4-2 75904]
R0 amd_xata;amd_xata;C:\Windows\System32\drivers\amd_xata.sys [2011-4-2 38016]
R1 avgtp;avgtp;C:\Windows\System32\drivers\avgtpx64.sys [2013-9-18 50976]
R3 AtiHDAudioService;AMD Function Driver for HD Audio Service;C:\Windows\System32\drivers\AtihdW76.sys [2012-2-14 231440]
S3 acsock;acsock;C:\Windows\System32\drivers\acsock64.sys [2014-9-2 112496]
S3 amdiox64;AMD IO Driver;C:\Windows\System32\drivers\amdiox64.sys [2011-6-13 46136]
.
=============== Created Last 30 ================
.
2015-02-10 14:11:18 11870360 ----a-w- C:\ProgramData\Microsoft\Microsoft Antimalware\Definition Updates\{2FE070CD-A3E5-45E1-99C7-D46F0AFEE2E0}\mpengine.dll
2015-02-10 12:27:05 11870360 ----a-w- C:\ProgramData\Microsoft\Microsoft Antimalware\Definition Updates\Backup\mpengine.dll
2015-02-10 12:25:12 -------- d-----w- C:\Program Files (x86)\Microsoft Security Client
2015-02-10 12:25:07 -------- d-----w- C:\Program Files\Microsoft Security Client
2015-02-09 02:58:25 233120 ----a-w- C:\Windows\System32\drivers\wpshelper.sys
2015-02-09 02:55:28 173616 ----a-w- C:\Windows\System32\drivers\SYMEVENT64x86.SYS
2015-02-09 02:53:32 -------- d-----w- C:\Program Files\Symantec
2015-02-09 02:51:20 -------- d-----w- C:\Program Files\Common Files\Symantec Shared
2015-02-09 02:51:19 -------- d-----w- C:\Program Files (x86)\Symantec
2015-02-05 12:32:52 -------- d-----w- C:\ProgramData\Spybot - Search & Destroy
2015-02-05 12:32:43 -------- d-----w- C:\Program Files (x86)\Spybot - Search & Destroy 2
2015-02-05 11:59:23 -------- d-----w- C:\Users\Innuganti\AppData\Roaming\SparkTrust
2015-02-05 11:58:51 -------- d-----w- C:\ProgramData\SparkTrust
2015-02-05 04:02:34 129752 ----a-w- C:\Windows\System32\drivers\MBAMSwissArmy.sys
2015-02-05 04:01:55 93400 ----a-w- C:\Windows\System32\drivers\mbamchameleon.sys
2015-02-05 04:01:55 63704 ----a-w- C:\Windows\System32\drivers\mwac.sys
2015-02-05 04:01:55 25816 ----a-w- C:\Windows\System32\drivers\mbam.sys
2015-02-05 04:01:54 -------- d-----w- C:\ProgramData\Malwarebytes
2015-02-05 04:01:54 -------- d-----w- C:\Program Files (x86)\Malwarebytes Anti-Malware
2015-02-05 04:01:26 -------- d-----w- C:\Users\Innuganti\AppData\Local\Programs
2015-01-24 19:54:03 17191600 ----a-w- C:\Windows\SysWow64\FlashPlayerInstaller.exe
2015-01-14 11:36:02 52736 ----a-w- C:\Windows\System32\TSWbPrxy.exe
2015-01-14 11:36:01 210432 ----a-w- C:\Windows\System32\profsvc.dll
2015-01-14 11:36:00 303616 ----a-w- C:\Windows\System32\nlasvc.dll
2015-01-14 11:35:59 52224 ----a-w- C:\Windows\SysWow64\nlaapi.dll
2015-01-14 11:35:59 156672 ----a-w- C:\Windows\SysWow64\ncsi.dll
2015-01-14 11:35:58 141312 ----a-w- C:\Windows\System32\drivers\mrxdav.sys
2015-01-14 11:35:27 5553592 ----a-w- C:\Windows\System32\ntoskrnl.exe
2015-01-14 11:35:26 3971512 ----a-w- C:\Windows\SysWow64\ntkrnlpa.exe
2015-01-14 11:35:25 3916728 ----a-w- C:\Windows\SysWow64\ntoskrnl.exe
2015-01-14 11:35:17 503808 ----a-w- C:\Windows\System32\srcore.dll
2015-01-14 11:35:17 50176 ----a-w- C:\Windows\System32\srclient.dll
2015-01-14 11:35:17 43008 ----a-w- C:\Windows\SysWow64\srclient.dll
2015-01-14 11:35:17 296960 ----a-w- C:\Windows\System32\rstrui.exe
2015-01-13 11:47:54 -------- d-----w- C:\5568d508c3c19101c979c83f65ef
.
==================== Find3M ====================
.
2015-02-05 16:54:25 701616 ----a-w- C:\Windows\SysWow64\FlashPlayerApp.exe
2015-02-05 16:54:24 71344 ----a-w- C:\Windows\SysWow64\FlashPlayerCPLApp.cpl
2015-01-21 11:40:51 98216 ----a-w- C:\Windows\SysWow64\WindowsAccessBridge-32.dll
2015-01-07 06:30:14 298120 ------w- C:\Windows\System32\MpSigStub.exe
2014-12-16 18:10:34 358736 ----a-w- C:\Windows\System32\LavasoftTcpService64.dll
2014-12-16 18:10:32 312424 ----a-w- C:\Windows\SysWow64\LavasoftTcpService.dll
2014-12-13 05:09:01 144384 ----a-w- C:\Windows\System32\ieUnatt.exe
2014-12-13 03:33:44 115712 ----a-w- C:\Windows\SysWow64\ieUnatt.exe
2014-12-05 04:48:18 336233 ----a-w- C:\DUMP7750.tmp
2014-11-22 03:06:23 2724864 ----a-w- C:\Windows\System32\mshtml.tlb
2014-11-22 03:06:11 4096 ----a-w- C:\Windows\System32\ieetwcollectorres.dll
2014-11-22 02:50:39 66560 ----a-w- C:\Windows\System32\iesetup.dll
2014-11-22 02:50:10 580096 ----a-w- C:\Windows\System32\vbscript.dll
2014-11-22 02:49:54 48640 ----a-w- C:\Windows\System32\ieetwproxystub.dll
2014-11-22 02:48:20 88064 ----a-w- C:\Windows\System32\MshtmlDac.dll
2014-11-22 02:35:29 114688 ----a-w- C:\Windows\System32\ieetwcollector.exe
2014-11-22 02:34:51 814080 ----a-w- C:\Windows\System32\jscript9diag.dll
2014-11-22 02:34:07 6039552 ----a-w- C:\Windows\System32\jscript9.dll
2014-11-22 02:26:31 968704 ----a-w- C:\Windows\System32\MsSpellCheckingFacility.exe
2014-11-22 02:20:44 2724864 ----a-w- C:\Windows\SysWow64\mshtml.tlb
2014-11-22 02:14:16 77824 ----a-w- C:\Windows\System32\JavaScriptCollectionAgent.dll
2014-11-22 02:07:43 501248 ----a-w- C:\Windows\SysWow64\vbscript.dll
2014-11-22 02:07:17 62464 ----a-w- C:\Windows\SysWow64\iesetup.dll
2014-11-22 02:06:32 47616 ----a-w- C:\Windows\SysWow64\ieetwproxystub.dll
2014-11-22 02:05:02 64000 ----a-w- C:\Windows\SysWow64\MshtmlDac.dll
2014-11-22 01:54:30 620032 ----a-w- C:\Windows\SysWow64\jscript9diag.dll
2014-11-22 01:47:10 1359360 ----a-w- C:\Windows\System32\mshtmlmedia.dll
2014-11-22 01:46:58 2125312 ----a-w- C:\Windows\System32\inetcpl.cpl
2014-11-22 01:40:04 60416 ----a-w- C:\Windows\SysWow64\JavaScriptCollectionAgent.dll
2014-11-22 01:29:26 4299264 ----a-w- C:\Windows\SysWow64\jscript9.dll
2014-11-22 01:28:21 2358272 ----a-w- C:\Windows\System32\wininet.dll
2014-11-22 01:22:49 2052096 ----a-w- C:\Windows\SysWow64\inetcpl.cpl
2014-11-22 01:21:57 1155072 ----a-w- C:\Windows\SysWow64\mshtmlmedia.dll
2014-11-22 01:00:20 1888256 ----a-w- C:\Windows\SysWow64\wininet.dll
2014-11-18 20:56:48 1202848 ----a-w- C:\Windows\SysWow64\FM20.DLL
2014-11-15 20:46:08 274696 ----a-w- C:\Windows\System32\drivers\MpFilter.sys
2014-11-15 20:46:08 124560 ----a-w- C:\Windows\System32\drivers\NisDrvWFP.sys
.
============= FINISH: 9:12:16.10 ===============
.
UNLESS SPECIFICALLY INSTRUCTED, DO NOT POST THIS LOG.
IF REQUESTED, ZIP IT UP & ATTACH IT
.
DDS (Ver_2012-11-20.01)
.
Microsoft Windows 7 Home Premium
Boot Device: \Device\HarddiskVolume1
Install Date: 5/29/2011 4:53:05 PM
System Uptime: 2/10/2015 8:27:29 AM (1 hours ago)
.
Motherboard: FOXCONN | | 2AB1
Processor: AMD Phenom(tm) II X6 1045T Processor | CPU 1 | 783/200mhz
.
==== Disk Partitions =========================
.
C: is FIXED (NTFS) - 694 GiB total, 448.723 GiB free.
D: is FIXED (NTFS) - 13 GiB total, 1.562 GiB free.
E: is CDROM ()
F: is Removable
G: is Removable
H: is Removable
I: is Removable
J: is FIXED (NTFS) - 244 GiB total, 243.822 GiB free.
K: is FIXED (NTFS) - 244 GiB total, 244.009 GiB free.
L: is FIXED (NTFS) - 202 GiB total, 200.669 GiB free.
M: is FIXED (NTFS) - 218 GiB total, 106.07 GiB free.
N: is FIXED (NTFS) - 15 GiB total, 1.579 GiB free.
.
==== Disabled Device Manager Items =============
.
Class GUID: {6bdd1fc6-810f-11d0-bec7-08002be2092f}
Description: Officejet 4500 G510n-z
Device ID: ROOT\IMAGE\0000
Manufacturer: HP
Name: Officejet 4500 G510n-z
PNP Device ID: ROOT\IMAGE\0000
Service: StillCam
.
Class GUID: {8ECC055D-047F-11D1-A537-0000F8753ED1}
Description: AODDriver4.01
Device ID: ROOT\LEGACY_AODDRIVER4.01\0000
Manufacturer:
Name: AODDriver4.01
PNP Device ID: ROOT\LEGACY_AODDRIVER4.01\0000
Service: AODDriver4.01
.
Class GUID: {4d36e971-e325-11ce-bfc1-08002be10318}
Description: Officejet 4500 G510n-z
Device ID: ROOT\MULTIFUNCTION\0000
Manufacturer: HP
Name: Officejet 4500 G510n-z
PNP Device ID: ROOT\MULTIFUNCTION\0000
Service:
.
==== System Restore Points ===================
.
RP549: 1/31/2015 7:23:58 AM - Windows Update
RP550: 2/4/2015 5:28:02 AM - Windows Update
RP551: 2/7/2015 7:33:35 AM - Windows Update
RP552: 2/8/2015 8:18:20 PM - Removed Symantec Endpoint Protection.
RP553: 2/8/2015 8:47:59 PM - Installed Symantec Endpoint Protection.
RP554: 2/10/2015 8:09:15 AM - Windows Update
.
==== Installed Programs ======================
.
Update for Microsoft Office 2007 (KB2508958)
µTorrent
3DVIA player 5.0.0.20
4500_G510nz_Help
4500G510nz
4500G510nz_Software_Min
64 Bit HP CIO Components Installer
7-zip v9.20
Ad-Aware Web Companion
Adobe AIR
Adobe Creative Cloud
Adobe Download Assistant
Adobe Flash Player 16 ActiveX
Adobe Flash Player 16 PPAPI
Adobe Help Manager
Adobe InDesign CC 2014
Adobe InDesign CS6
Adobe Photoshop CC 2014
Adobe Photoshop CS6
Adobe Reader XI (11.0.10)
Adobe Refresh Manager
Adobe Shockwave Player 12.1
Adobe® Content Viewer
Agatha Christie - Peril at End House
Amazon Browser Bar
AMD APP SDK Runtime
AMD Catalyst Install Manager
AMD Problem Report Wizard
AMD VISION Engine Control Center
Apple Application Support
Apple Mobile Device Support
Apple Software Update
Audacity 2.0
AVG SafeGuard toolbar
Bejeweled 2 Deluxe
Bing Rewards Client Installer
Blackhawk Striker 2
Blasterball 3
Blio
Bonjour
Bounce Symphony
BufferChm
Build-a-lot 2
Cake Mania
Catalyst Control Center - Branding
Catalyst Control Center Graphics Previews Common
Catalyst Control Center InstallProxy
Catalyst Control Center Localization All
Catalyst Control Center Profiles Desktop
ccc-utility64
CCC Help Chinese Standard
CCC Help Chinese Traditional
CCC Help Czech
CCC Help Danish
CCC Help Dutch
CCC Help English
CCC Help Finnish
CCC Help French
CCC Help German
CCC Help Greek
CCC Help Hungarian
CCC Help Italian
CCC Help Japanese
CCC Help Korean
CCC Help Norwegian
CCC Help Polish
CCC Help Portuguese
CCC Help Russian
CCC Help Spanish
CCC Help Swedish
CCC Help Thai
CCC Help Turkish
Chaikin Power Tools
Chuzzle Deluxe
Cisco WebEx Meetings
Citrix Online Launcher
Classic FTP
Codec Package Packages
CyberLink DVD Suite Platinum
CyberSky
D3DX10
DC-Bass Source 1.3.0
Destinations
DeviceDiscovery
Diner Dash 2 Restaurant Rescue
DirectVobSub 2.40.4209
DivX Setup
DocMgr
DocProc
Dora's World Adventure
DVD Menu Pack for HP MediaSmart Video
Escape Rosecliff Island
Express Burn
Farm Frenzy
FATE
Fax
ffdshow v1.1.4399 [2012-03-22]
Final Drive Nitro
Google Chrome
Google Drive
Google Input Telugu
Google Input Tools
Google Toolbar for Internet Explorer
Google Update Helper
GoToMeeting 6.4.11.2273
GPBaseService2
Haali Media Splitter
Heroes of Hellas 2 - Olympia
Hewlett-Packard ACLM.NET v1.2.2.3
HP Auto
HP Client Services
HP Customer Experience Enhancements
HP Customer Participation Program 13.0
HP Document Manager 2.0
HP Games
HP Imaging Device Functions 13.0
HP MediaSmart DVD
HP MediaSmart Music
HP MediaSmart Photo
HP MediaSmart SmartMenu
HP MediaSmart Video
HP MediaSmart/TouchSmart Netflix
HP MovieStore
HP Odometer
HP Officejet 4500 G510n-z
HP Product Detection
HP Setup
HP Setup Manager
HP Smart Web Printing 4.5
HP Solution Center 13.0
HP Support Assistant
HP Support Information
HP Update
HP Vision Hardware Diagnostics
HPDiagnosticAlert
HPProductAssistant
HPSSupply
Hulu Desktop
HydraVision
iTunes
Java 8 Update 31
Java Auto Updater
Jewel Quest Solitaire 2
Junk Mail filter update
Kobo
LabelPrint
Lagarith Lossless Codec (1.3.27)
LAME v3.99.3 (for Windows)
LavasoftTcpService
LightScribe System Software
Malwarebytes Anti-Malware version 2.0.4.1028
MarketResearch
Mesh Runtime
Messenger Companion
Microsoft .NET Framework 4.5.1
Microsoft Application Error Reporting
Microsoft Office 2007 Service Pack 3 (SP3)
Microsoft Office Access database engine 2007 (English)
Microsoft Office Access MUI (English) 2007
Microsoft Office Access Setup Metadata MUI (English) 2007
Microsoft Office Enterprise 2007
Microsoft Office Excel MUI (English) 2007
Microsoft Office File Validation Add-In
Microsoft Office Groove MUI (English) 2007
Microsoft Office Groove Setup Metadata MUI (English) 2007
Microsoft Office InfoPath MUI (English) 2007
Microsoft Office Office 64-bit Components 2007
Microsoft Office OneNote MUI (English) 2007
Microsoft Office Outlook Connector
Microsoft Office Outlook MUI (English) 2007
Microsoft Office PowerPoint MUI (English) 2007
Microsoft Office Proof (English) 2007
Microsoft Office Proof (French) 2007
Microsoft Office Proof (Spanish) 2007
Microsoft Office Proofing (English) 2007
Microsoft Office Proofing Tools 2007 Service Pack 3 (SP3)
Microsoft Office Publisher MUI (English) 2007
Microsoft Office Shared 64-bit MUI (English) 2007
Microsoft Office Shared 64-bit Setup Metadata MUI (English) 2007
Microsoft Office Shared MUI (English) 2007
Microsoft Office Shared Setup Metadata MUI (English) 2007
Microsoft Office Word MUI (English) 2007
Microsoft Security Client
Microsoft Security Essentials
Microsoft Silverlight
Microsoft SQL Server 2005 Compact Edition [ENU]
Microsoft Visual C++ 2005 ATL Update kb973923 - x64 8.0.50727.4053
Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053
Microsoft Visual C++ 2005 Redistributable
Microsoft Visual C++ 2005 Redistributable (x64)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.4148
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161
Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030
Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.61030
Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.61030
Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.61030
Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.61030
Microsoft Visual Studio 2005 Tools for Office Runtime
Microsoft WSE 3.0 Runtime
Microsoft_VC80_CRT_x86
Microsoft_VC90_CRT_x86
Movie Theme Pack for HP MediaSmart Video
MSVCRT
MSVCRT_amd64
MSXML 4.0 SP2 (KB954430)
MSXML 4.0 SP2 (KB973688)
MusicOasis
Mystery P.I. - The London Caper
Network64
OCR Software by I.R.I.S. 13.0
Open It!
OpenSource Flash Video Splitter 1.0.0.5
PDF Complete Special Edition
PDF Settings CS6
PDFCreator
Penguins!
PhotoNow!
Picasa 3
PictureMover
Plants vs. Zombies
PlayReady PC Runtime amd64
PlayReady PC Runtime x86
Poker Superstars III
Polar Bowler
Polar Golfer
Power2Go
PowerDirector
PressReader
Prodigio 5.0.52
psqlODBC_x64
QuickTime 7
Ralink RT2860 Wireless LAN Card
Realtek High Definition Audio Driver
Recovery Manager
Research Wizard 4.0
RoxioNow Player
SAS 9.4
SAS Document Conversion Server
SAS Enterprise Guide 6.1 (64-bit)
Scan
Security Update for Microsoft .NET Framework 4.5.1 (KB2894854v2)
Security Update for Microsoft .NET Framework 4.5.1 (KB2898869)
Security Update for Microsoft .NET Framework 4.5.1 (KB2901126)
Security Update for Microsoft .NET Framework 4.5.1 (KB2931368)
Security Update for Microsoft .NET Framework 4.5.1 (KB2972107)
Security Update for Microsoft .NET Framework 4.5.1 (KB2972216)
Security Update for Microsoft .NET Framework 4.5.1 (KB2978128)
Security Update for Microsoft .NET Framework 4.5.1 (KB2979578v2)
Security Update for Microsoft Office 2007 suites (KB2596744) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2596754) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2596792) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2596825) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2596871) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2596927) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2597969) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2597973) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2687439) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2760411) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2760415) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2760585) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2760591) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2817330) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2850022) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2878233) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2880507) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2880508) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2881069) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2920790) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2920792) 32-Bit Edition
Security Update for Microsoft Office Excel 2007 (KB2984942) 32-Bit Edition
Security Update for Microsoft Office InfoPath 2007 (KB2687440) 32-Bit Edition
Security Update for Microsoft Office OneNote 2007 (KB2596857) 32-Bit Edition
Security Update for Microsoft Office PowerPoint 2007 (KB2596912) 32-Bit Edition
Security Update for Microsoft Office Publisher 2007 (KB2817565) 32-Bit Edition
Security Update for Microsoft Office Word 2007 (KB2920793) 32-Bit Edition
Shop for HP Supplies
SignalFeed
Skype Click to Call
Skype™ 6.16
SmartSound Quicktracks Plugin
SmartWebPrinting
SolutionCenter
Status
SweetIM for Messenger 3.6
SweetIM Toolbar for Internet Explorer 4.2
Switch Sound File Converter
swMSM
Symantec Endpoint Protection
TeamViewer 9
thinkorswim from TD AMERITRADE
Toolbox
TrayApp
TurboTax 2012
TurboTax 2012 WinPerFedFormset
TurboTax 2012 WinPerReleaseEngine
TurboTax 2012 WinPerTaxSupport
TurboTax 2012 wokiper
TurboTax 2012 wrapper
TurboTax 2013
TurboTax 2013 WinPerFedFormset
TurboTax 2013 WinPerReleaseEngine
TurboTax 2013 WinPerTaxSupport
TurboTax 2013 wokiper
TurboTax 2013 wrapper
TurboTax 2014
TurboTax 2014 WinPerFedFormset
TurboTax 2014 WinPerReleaseEngine
TurboTax 2014 WinPerTaxSupport
TurboTax 2014 wrapper
Unity Web Player
Update for 2007 Microsoft Office System (KB967642)
Update for Codec Package
Update for Microsoft Office 2007 Help for Common Features (KB963673)
Update for Microsoft Office 2007 suites (KB2596620) 32-Bit Edition
Update for Microsoft Office 2007 suites (KB2767849) 32-Bit Edition
Update for Microsoft Office 2007 suites (KB2767916) 32-Bit Edition
Update for Microsoft Office Access 2007 Help (KB963663)
Update for Microsoft Office Excel 2007 Help (KB963678)
Update for Microsoft Office Infopath 2007 Help (KB963662)
Update for Microsoft Office OneNote 2007 Help (KB963670)
Update for Microsoft Office Outlook 2007 (KB2687404) 32-Bit Edition
Update for Microsoft Office Outlook 2007 (KB2863811) 32-Bit Edition
Update for Microsoft Office Outlook 2007 Help (KB963677)
Update for Microsoft Office Outlook 2007 Junk Email Filter (KB2920789) 32-Bit Edition
Update for Microsoft Office PowerPoint 2007 (KB2597972) 32-Bit Edition
Update for Microsoft Office Powerpoint 2007 Help (KB963669)
Update for Microsoft Office Publisher 2007 Help (KB963667)
Update for Microsoft Office Script Editor Help (KB963671)
Update for Microsoft Office Word 2007 Help (KB963665)
Update for Zip Opener
Update Installer for WildTangent Games App
VC80CRTRedist - 8.0.50727.6195
Virtual Families
Virtual Villagers 4 - The Tree of Life
Visual Studio 2005 Tools for Office Second Edition Runtime
Visual Studio Tools for the Office system 3.0 Runtime
Visual Studio Tools for the Office system 3.0 Runtime Service Pack 1 (KB949258)
WavePad Sound Editor
Web Companion
WebReg
Wheel of Fortune 2
WildTangent Games App (HP Games)
Windows Live Communications Platform
Windows Live Essentials
Windows Live Family Safety
Windows Live ID Sign-in Assistant
Windows Live Installer
Windows Live Language Selector
Windows Live Mail
Windows Live Mesh
Windows Live Mesh ActiveX Control for Remote Connections
Windows Live Messenger
Windows Live Messenger Companion Core
Windows Live MIME IFilter
Windows Live Movie Maker
Windows Live Photo Common
Windows Live Photo Gallery
Windows Live PIMT Platform
Windows Live Remote Client
Windows Live Remote Client Resources
Windows Live Remote Service
Windows Live Remote Service Resources
Windows Live SOXE
Windows Live SOXE Definitions
Windows Live UX Platform
Windows Live UX Platform Language Pack
Windows Live Writer
Windows Live Writer Resources
WindowShopper
WinRAR 5.00 (32-bit)
Xvid Video Codec
Yahoo! Toolbar
Zinio Reader 4
Zip Opener Packages
Zuma Deluxe
.
==== Event Viewer Messages From Past Week ========
.
2/9/2015 5:06:43 AM, Error: Service Control Manager [7009] - A timeout was reached (30000 milliseconds) while waiting for the TeamViewer 9 service to connect.
2/9/2015 5:06:43 AM, Error: Service Control Manager [7000] - The TeamViewer 9 service failed to start due to the following error: The service did not respond to the start or control request in a timely fashion.
2/9/2015 4:23:56 PM, Error: Schannel [36888] - The following fatal alert was generated: 40. The internal error state is 252.
2/8/2015 8:56:30 PM, Error: Service Control Manager [7030] - The Symantec Management Client service is marked as an interactive service. However, the system is configured to not allow interactive services. This service may not function properly.
2/8/2015 8:49:31 PM, Error: Service Control Manager [7022] - The Windows Update service hung on starting.
2/8/2015 8:11:22 AM, Error: Microsoft Antimalware [2001] - Microsoft Antimalware has encountered an error trying to update signatures. New Signature Version: Previous Signature Version: 0.0.0.0 Update Source: Microsoft Malware Protection Center Update Stage: Install Source Path: http://go.microsoft.com/fwlink/?LinkID= ... 752CCA7094 Signature Type: Network Inspection System Update Type: Full User: NT AUTHORITY\NETWORK SERVICE Current Engine Version: Previous Engine Version: 0.0.0.0 Error code: 0x8007042c Error description: The dependency service or group failed to start.
2/8/2015 8:11:14 AM, Error: Microsoft-Windows-WindowsUpdateClient [20] - Installation Failure: Windows failed to install the following update with error 0x80070643: Definition Update for Microsoft Security Essentials - KB2310138 (Definition 1.191.4366.0).
2/8/2015 8:11:10 AM, Error: Microsoft Antimalware [2003] - Microsoft Antimalware has encountered an error trying to update the engine. New Engine Version: Previous Engine Version: Engine Type: Network Inspection System User: NT AUTHORITY\NETWORK SERVICE Error Code: 0x8007042c Error description: The dependency service or group failed to start.
2/8/2015 8:11:10 AM, Error: Microsoft Antimalware [2001] - Microsoft Antimalware has encountered an error trying to update signatures. New Signature Version: Previous Signature Version: Update Source: User Update Stage: Install Source Path: Signature Type: Network Inspection System Update Type: Full User: NT AUTHORITY\NETWORK SERVICE Current Engine Version: Previous Engine Version: Error code: 0x8007042c Error description: The dependency service or group failed to start.
2/8/2015 8:10:58 AM, Error: Microsoft Antimalware [2001] - Microsoft Antimalware has encountered an error trying to update signatures. New Signature Version: Previous Signature Version: 1.191.4366.0 Update Source: Microsoft Update Server Update Stage: Install Source Path: http://www.microsoft.com Signature Type: AntiVirus Update Type: Full User: NT AUTHORITY\SYSTEM Current Engine Version: Previous Engine Version: 1.1.11302.0 Error code: 0x80070643 Error description: Fatal error during installation.
2/8/2015 8:10:44 AM, Error: Microsoft Antimalware [2003] - Microsoft Antimalware has encountered an error trying to update the engine. New Engine Version: Previous Engine Version: Engine Type: Network Inspection System User: NT AUTHORITY\SYSTEM Error Code: 0x8007042c Error description: The dependency service or group failed to start.
2/8/2015 8:10:44 AM, Error: Microsoft Antimalware [2001] - Microsoft Antimalware has encountered an error trying to update signatures. New Signature Version: Previous Signature Version: Update Source: User Update Stage: Install Source Path: Signature Type: Network Inspection System Update Type: Full User: NT AUTHORITY\SYSTEM Current Engine Version: Previous Engine Version: Error code: 0x8007042c Error description: The dependency service or group failed to start.
2/8/2015 7:50:56 AM, Error: Service Control Manager [7003] - The Spybot-S&D 2 Security Center Service service depends the following service: wscsvc. This service might not be installed.
2/8/2015 7:50:48 AM, Error: Service Control Manager [7009] - A timeout was reached (30000 milliseconds) while waiting for the Spybot-S&D 2 Scanner Service service to connect.
2/8/2015 7:50:48 AM, Error: Service Control Manager [7000] - The Spybot-S&D 2 Scanner Service service failed to start due to the following error: The service did not respond to the start or control request in a timely fashion.
2/8/2015 10:17:34 PM, Error: Service Control Manager [7034] - The SAS Deployment Agent service terminated unexpectedly. It has done this 1 time(s).
2/7/2015 7:38:36 AM, Error: Microsoft Antimalware [2001] - Microsoft Antimalware has encountered an error trying to update signatures. New Signature Version: Previous Signature Version: 0.0.0.0 Update Source: Microsoft Malware Protection Center Update Stage: Install Source Path: http://go.microsoft.com/fwlink/?LinkID= ... 752CCA7094 Signature Type: Network Inspection System Update Type: Full User: NT AUTHORITY\NETWORK SERVICE Current Engine Version: Previous Engine Version: 0.0.0.0 Error code: 0x8007042c Error description: The dependency service or group failed to start.
2/7/2015 7:38:22 AM, Error: Microsoft Antimalware [2003] - Microsoft Antimalware has encountered an error trying to update the engine. New Engine Version: Previous Engine Version: Engine Type: Network Inspection System User: NT AUTHORITY\NETWORK SERVICE Error Code: 0x8007042c Error description: The dependency service or group failed to start.
2/7/2015 7:38:22 AM, Error: Microsoft Antimalware [2001] - Microsoft Antimalware has encountered an error trying to update signatures. New Signature Version: Previous Signature Version: Update Source: User Update Stage: Install Source Path: Signature Type: Network Inspection System Update Type: Full User: NT AUTHORITY\NETWORK SERVICE Current Engine Version: Previous Engine Version: Error code: 0x8007042c Error description: The dependency service or group failed to start.
2/7/2015 7:37:49 AM, Error: Microsoft-Windows-WindowsUpdateClient [20] - Installation Failure: Windows failed to install the following update with error 0x80070643: Definition Update for Microsoft Security Essentials - KB2310138 (Definition 1.191.4286.0).
2/7/2015 7:37:33 AM, Error: Microsoft Antimalware [2001] - Microsoft Antimalware has encountered an error trying to update signatures. New Signature Version: Previous Signature Version: 1.191.4286.0 Update Source: Microsoft Update Server Update Stage: Install Source Path: http://www.microsoft.com Signature Type: AntiVirus Update Type: Full User: NT AUTHORITY\SYSTEM Current Engine Version: Previous Engine Version: 1.1.11302.0 Error code: 0x80070643 Error description: Fatal error during installation.
2/7/2015 7:37:17 AM, Error: Microsoft Antimalware [2003] - Microsoft Antimalware has encountered an error trying to update the engine. New Engine Version: Previous Engine Version: Engine Type: Network Inspection System User: NT AUTHORITY\SYSTEM Error Code: 0x8007042c Error description: The dependency service or group failed to start.
2/7/2015 7:37:17 AM, Error: Microsoft Antimalware [2001] - Microsoft Antimalware has encountered an error trying to update signatures. New Signature Version: Previous Signature Version: Update Source: User Update Stage: Install Source Path: Signature Type: Network Inspection System Update Type: Full User: NT AUTHORITY\SYSTEM Current Engine Version: Previous Engine Version: Error code: 0x8007042c Error description: The dependency service or group failed to start.
2/7/2015 7:26:48 AM, Error: Service Control Manager [7011] - A timeout (30000 milliseconds) was reached while waiting for a transaction response from the ShellHWDetection service.
2/7/2015 7:20:52 AM, Error: Service Control Manager [7009] - A timeout was reached (30000 milliseconds) while waiting for the Windows Search service to connect.
2/7/2015 7:20:52 AM, Error: Service Control Manager [7000] - The Windows Search service failed to start due to the following error: The service did not respond to the start or control request in a timely fashion.
2/7/2015 7:20:52 AM, Error: Microsoft-Windows-DistributedCOM [10005] - DCOM got error "1053" attempting to start the service WSearch with arguments "" in order to run the server: {7D096C5F-AC08-4F1F-BEB7-5C22C517CE39}
2/7/2015 7:17:23 AM, Error: Service Control Manager [7009] - A timeout was reached (30000 milliseconds) while waiting for the HP Client Services service to connect.
2/6/2015 7:13:25 AM, Error: Microsoft Antimalware [2001] - Microsoft Antimalware has encountered an error trying to update signatures. New Signature Version: Previous Signature Version: 0.0.0.0 Update Source: Microsoft Malware Protection Center Update Stage: Install Source Path: http://go.microsoft.com/fwlink/?LinkID= ... 752CCA7094 Signature Type: Network Inspection System Update Type: Full User: NT AUTHORITY\NETWORK SERVICE Current Engine Version: Previous Engine Version: 0.0.0.0 Error code: 0x8007042c Error description: The dependency service or group failed to start.
2/6/2015 7:13:20 AM, Error: Microsoft-Windows-WindowsUpdateClient [20] - Installation Failure: Windows failed to install the following update with error 0x80070643: Definition Update for Microsoft Security Essentials - KB2310138 (Definition 1.191.4220.0).
2/6/2015 7:13:13 AM, Error: Microsoft Antimalware [2003] - Microsoft Antimalware has encountered an error trying to update the engine. New Engine Version: Previous Engine Version: Engine Type: Network Inspection System User: NT AUTHORITY\NETWORK SERVICE Error Code: 0x8007042c Error description: The dependency service or group failed to start.
2/6/2015 7:13:13 AM, Error: Microsoft Antimalware [2001] - Microsoft Antimalware has encountered an error trying to update signatures. New Signature Version: Previous Signature Version: Update Source: User Update Stage: Install Source Path: Signature Type: Network Inspection System Update Type: Full User: NT AUTHORITY\NETWORK SERVICE Current Engine Version: Previous Engine Version: Error code: 0x8007042c Error description: The dependency service or group failed to start.
2/6/2015 7:13:03 AM, Error: Microsoft Antimalware [2001] - Microsoft Antimalware has encountered an error trying to update signatures. New Signature Version: Previous Signature Version: 1.191.4220.0 Update Source: Microsoft Update Server Update Stage: Install Source Path: http://www.microsoft.com Signature Type: AntiVirus Update Type: Full User: NT AUTHORITY\SYSTEM Current Engine Version: Previous Engine Version: 1.1.11302.0 Error code: 0x80070643 Error description: Fatal error during installation.
2/6/2015 7:12:51 AM, Error: Microsoft Antimalware [2003] - Microsoft Antimalware has encountered an error trying to update the engine. New Engine Version: Previous Engine Version: Engine Type: Network Inspection System User: NT AUTHORITY\SYSTEM Error Code: 0x8007042c Error description: The dependency service or group failed to start.
2/6/2015 7:12:51 AM, Error: Microsoft Antimalware [2001] - Microsoft Antimalware has encountered an error trying to update signatures. New Signature Version: Previous Signature Version: Update Source: User Update Stage: Install Source Path: Signature Type: Network Inspection System Update Type: Full User: NT AUTHORITY\SYSTEM Current Engine Version: Previous Engine Version: Error code: 0x8007042c Error description: The dependency service or group failed to start.
2/6/2015 6:42:42 AM, Error: Service Control Manager [7024] - The SAS [Config-Lev1] SAS Environment Manager service terminated with service-specific error %%-1.
2/6/2015 6:40:58 AM, Error: Service Control Manager [7009] - A timeout was reached (30000 milliseconds) while waiting for the Microsoft .NET Framework NGEN v4.0.30319_X86 service to connect.
2/6/2015 6:39:38 AM, Error: Service Control Manager [7009] - A timeout was reached (30000 milliseconds) while waiting for the LiveUpdate service to connect.
2/6/2015 6:39:38 AM, Error: Service Control Manager [7000] - The LiveUpdate service failed to start due to the following error: The service did not respond to the start or control request in a timely fashion.
2/6/2015 6:39:38 AM, Error: Microsoft-Windows-DistributedCOM [10005] - DCOM got error "1053" attempting to start the service LiveUpdate with arguments "" in order to run the server: {03E0E6C2-363B-11D3-B536-00902771A435}
2/6/2015 6:35:48 AM, Error: Service Control Manager [7001] - The SAS [Config-Lev1] WebAppServer SASServer1_1 service depends on the SAS [Config-Lev1] Cache Locator on port 41415 service which failed to start because of the following error: Incorrect function.
2/5/2015 5:26:19 AM, Error: Service Control Manager [7003] - The MBAMWebAccessControl service depends the following service: BFE. This service might not be installed.
2/4/2015 5:31:16 AM, Error: Microsoft-Windows-WindowsUpdateClient [20] - Installation Failure: Windows failed to install the following update with error 0x80070643: Definition Update for Microsoft Security Essentials - KB2310138 (Definition 1.191.3974.0).
2/4/2015 5:31:15 AM, Error: Microsoft Antimalware [2001] - Microsoft Antimalware has encountered an error trying to update signatures. New Signature Version: Previous Signature Version: 0.0.0.0 Update Source: Microsoft Malware Protection Center Update Stage: Install Source Path: http://go.microsoft.com/fwlink/?LinkID= ... 752CCA7094 Signature Type: Network Inspection System Update Type: Full User: NT AUTHORITY\NETWORK SERVICE Current Engine Version: Previous Engine Version: 0.0.0.0 Error code: 0x8007042c Error description: The dependency service or group failed to start.
2/4/2015 5:31:08 AM, Error: Microsoft Antimalware [2003] - Microsoft Antimalware has encountered an error trying to update the engine. New Engine Version: Previous Engine Version: Engine Type: Network Inspection System User: NT AUTHORITY\NETWORK SERVICE Error Code: 0x8007042c Error description: The dependency service or group failed to start.
2/4/2015 5:31:08 AM, Error: Microsoft Antimalware [2001] - Microsoft Antimalware has encountered an error trying to update signatures. New Signature Version: Previous Signature Version: Update Source: User Update Stage: Install Source Path: Signature Type: Network Inspection System Update Type: Full User: NT AUTHORITY\NETWORK SERVICE Current Engine Version: Previous Engine Version: Error code: 0x8007042c Error description: The dependency service or group failed to start.
2/4/2015 5:31:00 AM, Error: Microsoft Antimalware [2001] - Microsoft Antimalware has encountered an error trying to update signatures. New Signature Version: Previous Signature Version: 1.191.3974.0 Update Source: Microsoft Update Server Update Stage: Install Source Path: http://www.microsoft.com Signature Type: AntiVirus Update Type: Full User: NT AUTHORITY\SYSTEM Current Engine Version: Previous Engine Version: 1.1.11302.0 Error code: 0x80070643 Error description: Fatal error during installation.
2/4/2015 5:30:53 AM, Error: Microsoft Antimalware [2003] - Microsoft Antimalware has encountered an error trying to update the engine. New Engine Version: Previous Engine Version: Engine Type: Network Inspection System User: NT AUTHORITY\SYSTEM Error Code: 0x8007042c Error description: The dependency service or group failed to start.
2/4/2015 5:30:53 AM, Error: Microsoft Antimalware [2001] - Microsoft Antimalware has encountered an error trying to update signatures. New Signature Version: Previous Signature Version: Update Source: User Update Stage: Install Source Path: Signature Type: Network Inspection System Update Type: Full User: NT AUTHORITY\SYSTEM Current Engine Version: Previous Engine Version: Error code: 0x8007042c Error description: The dependency service or group failed to start.
2/3/2015 7:30:32 PM, Error: Microsoft-Windows-WER-SystemErrorReporting [1001] - The computer has rebooted from a bugcheck. The bugcheck was: 0x00000116 (0xfffffa800c0d24e0, 0xfffff880048cabb8, 0x0000000000000000, 0x0000000000000002). A dump was saved in: C:\Windows\Minidump\020315-42806-01.dmp. Report Id: 020315-42806-01.
2/3/2015 5:48:15 PM, Error: Microsoft Antimalware [1119] - Microsoft Antimalware has encountered a critical error when taking action on malware or other potentially unwanted software. For more information please see the following: http://go.microsoft.com/fwlink/?linkid= ... 2147661572 Name: Virus:Win32/Expiro.BC ID: 2147661572 Severity: Severe Category: Virus Path: file:_C:\ProgramData\Symantec\SRTSP\Quarantine\APQ966A.tmp Detection Origin: Local machine Detection Type: Concrete Detection Source: User User: HPHome\Innuganti Process Name: Unknown Action: Clean Action Status: No additional actions required Error Code: 0x80070005 Error description: Access is denied. Signature Version: AV: 1.191.3900.0, AS: 1.191.3900.0, NIS: 0.0.0.0 Engine Version: AM: 1.1.11302.0, NIS: 0.0.0.0
2/3/2015 5:48:15 PM, Error: Microsoft Antimalware [1119] - Microsoft Antimalware has encountered a critical error when taking action on malware or other potentially unwanted software. For more information please see the following: http://go.microsoft.com/fwlink/?linkid= ... 2147661572 Name: Virus:Win32/Expiro.BC ID: 2147661572 Severity: Severe Category: Virus Path: file:_C:\ProgramData\Symantec\SRTSP\Quarantine\APQ495E.tmp Detection Origin: Local machine Detection Type: Concrete Detection Source: User User: HPHome\Innuganti Process Name: Unknown Action: Clean Action Status: No additional actions required Error Code: 0x80070005 Error description: Access is denied. Signature Version: AV: 1.191.3900.0, AS: 1.191.3900.0, NIS: 0.0.0.0 Engine Version: AM: 1.1.11302.0, NIS: 0.0.0.0
2/3/2015 5:48:15 PM, Error: Microsoft Antimalware [1119] - Microsoft Antimalware has encountered a critical error when taking action on malware or other potentially unwanted software. For more information please see the following: http://go.microsoft.com/fwlink/?linkid= ... 2147661572 Name: Virus:Win32/Expiro.BC ID: 2147661572 Severity: Severe Category: Virus Path: file:_C:\ProgramData\Symantec\SRTSP\Quarantine\APQ10BB.tmp Detection Origin: Local machine Detection Type: Concrete Detection Source: User User: HPHome\Innuganti Process Name: Unknown Action: Clean Action Status: No additional actions required Error Code: 0x80070005 Error description: Access is denied. Signature Version: AV: 1.191.3900.0, AS: 1.191.3900.0, NIS: 0.0.0.0 Engine Version: AM: 1.1.11302.0, NIS: 0.0.0.0
2/10/2015 8:59:48 AM, Error: Service Control Manager [7006] - The ScRegSetValueExW call failed for FailureCommand with the following error: Access is denied.
2/10/2015 8:38:59 AM, Error: Service Control Manager [7006] - The ScRegSetValueExW call failed for Start with the following error: Access is denied.
2/10/2015 8:36:25 AM, Error: Microsoft Antimalware [2001] - Microsoft Antimalware has encountered an error trying to update signatures. New Signature Version: Previous Signature Version: 0.0.0.0 Update Source: Microsoft Malware Protection Center Update Stage: Install Source Path: http://go.microsoft.com/fwlink/?LinkID= ... 752CCA7094 Signature Type: Network Inspection System Update Type: Full User: HPHome\Innuganti Current Engine Version: Previous Engine Version: 0.0.0.0 Error code: 0x8007042c Error description: The dependency service or group failed to start.
2/10/2015 8:35:54 AM, Error: Microsoft Antimalware [2001] - Microsoft Antimalware has encountered an error trying to update signatures. New Signature Version: Previous Signature Version: Update Source: User Update Stage: Install Source Path: Signature Type: Network Inspection System Update Type: Full User: HPHome\Innuganti Current Engine Version: Previous Engine Version: Error code: 0x8007042c Error description: The dependency service or group failed to start.
2/10/2015 8:35:41 AM, Error: Service Control Manager [7003] - The Microsoft Network Inspection System service depends the following service: BFE. This service might not be installed.
2/10/2015 8:35:41 AM, Error: Service Control Manager [7001] - The Microsoft Network Inspection service depends on the Microsoft Network Inspection System service which failed to start because of the following error: The dependency service does not exist or has been marked for deletion.
2/10/2015 8:35:06 AM, Error: Service Control Manager [7009] - A timeout was reached (30000 milliseconds) while waiting for the Intuit Update Service v4 service to connect.
2/10/2015 8:35:06 AM, Error: Service Control Manager [7000] - The Intuit Update Service v4 service failed to start due to the following error: The service did not respond to the start or control request in a timely fashion.
2/10/2015 8:32:09 AM, Error: Service Control Manager [7001] - The SAS [Config-Lev1] Object Spawner service depends on the SAS [Config-Lev1] SASMeta - Metadata Server service which failed to start because of the following error: After starting, the service hung in a start-pending state.
2/10/2015 8:32:09 AM, Error: Service Control Manager [7001] - The SAS [Config-Lev1] DIP JobRunner service depends on the SAS [Config-Lev1] SASMeta - Metadata Server service which failed to start because of the following error: After starting, the service hung in a start-pending state.
2/10/2015 8:32:09 AM, Error: Service Control Manager [7001] - The SAS [Config-Lev1] Connect Spawner service depends on the SAS [Config-Lev1] SASMeta - Metadata Server service which failed to start because of the following error: After starting, the service hung in a start-pending state.
2/10/2015 8:32:06 AM, Error: Service Control Manager [7022] - The SAS [Config-Lev1] SASMeta - Metadata Server service hung on starting.
2/10/2015 8:29:15 AM, Error: Service Control Manager [7003] - The IPsec Policy Agent service depends the following service: BFE. This service might not be installed.
2/10/2015 8:29:13 AM, Error: Service Control Manager [7023] - The Computer Browser service terminated with the following error: The specified service does not exist as an installed service.
2/10/2015 8:29:10 AM, Error: Service Control Manager [7003] - The IKE and AuthIP IPsec Keying Modules service depends the following service: BFE. This service might not be installed.
2/10/2015 8:29:09 AM, Error: Service Control Manager [7023] - The Function Discovery Resource Publication service terminated with the following error: %%-2147024891
2/10/2015 8:29:08 AM, Error: Service Control Manager [7000] - The AODDriver4.01 service failed to start due to the following error: The system cannot find the path specified.
2/10/2015 8:27:05 AM, Error: Service Control Manager [7011] - A timeout (30000 milliseconds) was reached while waiting for a transaction response from the SmcService service.
2/10/2015 8:26:09 AM, Error: Service Control Manager [7024] - The SAS [Config-Lev1] SAS Environment Manager service terminated with service-specific error The system cannot join or substitute a drive to or for a directory on the same drive..
2/10/2015 8:26:07 AM, Error: Service Control Manager [7034] - The SAS [Config-Lev1] Cache Locator on port 41415 service terminated unexpectedly. It has done this 1 time(s).
2/10/2015 8:26:03 AM, Error: Service Control Manager [7034] - The SAS [Config-Lev1] JMS Broker on port 61616 service terminated unexpectedly. It has done this 1 time(s).
2/10/2015 8:22:15 AM, Error: Microsoft Antimalware [2001] - Microsoft Antimalware has encountered an error trying to update signatures. New Signature Version: Previous Signature Version: 0.0.0.0 Update Source: Microsoft Malware Protection Center Update Stage: Install Source Path: http://go.microsoft.com/fwlink/?LinkID= ... 752CCA7094 Signature Type: Network Inspection System Update Type: Full User: HPHome\Innuganti Current Engine Version: Previous Engine Version: 0.0.0.0 Error code: 0x8007042c Error description: The dependency service or group failed to start.
2/10/2015 8:22:09 AM, Error: Microsoft Antimalware [2001] - Microsoft Antimalware has encountered an error trying to update signatures. New Signature Version: Previous Signature Version: Update Source: User Update Stage: Install Source Path: Signature Type: Network Inspection System Update Type: Full User: HPHome\Innuganti Current Engine Version: Previous Engine Version: Error code: 0x8007042c Error description: The dependency service or group failed to start.
2/10/2015 8:14:27 AM, Error: Microsoft-Windows-WindowsUpdateClient [20] - Installation Failure: Windows failed to install the following update with error 0x80070643: Definition Update for Microsoft Security Essentials - KB2310138 (Definition 1.191.4536.0).
2/10/2015 8:14:22 AM, Error: Microsoft Antimalware [2001] - Microsoft Antimalware has encountered an error trying to update signatures. New Signature Version: Previous Signature Version: 0.0.0.0 Update Source: Microsoft Malware Protection Center Update Stage: Install Source Path: http://go.microsoft.com/fwlink/?LinkID= ... 752CCA7094 Signature Type: Network Inspection System Update Type: Full User: HPHome\Innuganti Current Engine Version: Previous Engine Version: 0.0.0.0 Error code: 0x8007042c Error description: The dependency service or group failed to start.
2/10/2015 8:14:14 AM, Error: Microsoft Antimalware [2001] - Microsoft Antimalware has encountered an error trying to update signatures. New Signature Version: Previous Signature Version: Update Source: User Update Stage: Install Source Path: Signature Type: Network Inspection System Update Type: Full User: HPHome\Innuganti Current Engine Version: Previous Engine Version: Error code: 0x8007042c Error description: The dependency service or group failed to start.
2/10/2015 8:14:08 AM, Error: Microsoft Antimalware [2001] - Microsoft Antimalware has encountered an error trying to update signatures. New Signature Version: Previous Signature Version: 1.191.4536.0 Update Source: Microsoft Update Server Update Stage: Install Source Path: http://www.microsoft.com Signature Type: AntiVirus Update Type: Full User: NT AUTHORITY\SYSTEM Current Engine Version: Previous Engine Version: 1.1.11302.0 Error code: 0x80070643 Error description: Fatal error during installation.
2/10/2015 8:14:02 AM, Error: Microsoft Antimalware [2001] - Microsoft Antimalware has encountered an error trying to update signatures. New Signature Version: Previous Signature Version: Update Source: User Update Stage: Install Source Path: Signature Type: Network Inspection System Update Type: Full User: NT AUTHORITY\SYSTEM Current Engine Version: Previous Engine Version: Error code: 0x8007042c Error description: The dependency service or group failed to start.
2/10/2015 6:28:22 AM, Error: Microsoft-Windows-WindowsUpdateClient [20] - Installation Failure: Windows failed to install the following update with error 0x80070643: Definition Update for Microsoft Security Essentials - KB2310138 (Definition 1.191.4502.0).
2/10/2015 6:27:45 AM, Error: Microsoft Antimalware [2001] - Microsoft Antimalware has encountered an error trying to update signatures. New Signature Version: Previous Signature Version: 0.0.0.0 Update Source: Microsoft Malware Protection Center Update Stage: Install Source Path: http://go.microsoft.com/fwlink/?LinkID= ... 752CCA7094 Signature Type: Network Inspection System Update Type: Full User: HPHome\Innuganti Current Engine Version: Previous Engine Version: 0.0.0.0 Error code: 0x8007042c Error description: The dependency service or group failed to start.
2/10/2015 6:27:34 AM, Error: Microsoft Antimalware [2001] - Microsoft Antimalware has encountered an error trying to update signatures. New Signature Version: Previous Signature Version: Update Source: User Update Stage: Install Source Path: Signature Type: Network Inspection System Update Type: Full User: HPHome\Innuganti Current Engine Version: Previous Engine Version: Error code: 0x8007042c Error description: The dependency service or group failed to start.
2/10/2015 6:27:27 AM, Error: Microsoft Antimalware [2001] - Microsoft Antimalware has encountered an error trying to update signatures. New Signature Version: Previous Signature Version: 1.191.4502.0 Update Source: Microsoft Malware Protection Center Update Stage: Search Source Path: http://go.microsoft.com/fwlink/?LinkID= ... 752CCA7094 Signature Type: AntiVirus Update Type: Full User: HPHome\Innuganti Current Engine Version: Previous Engine Version: 1.1.11302.0 Error code: 0x80070002 Error description: The system cannot find the file specified.
2/10/2015 6:27:27 AM, Error: Microsoft Antimalware [2001] - Microsoft Antimalware has encountered an error trying to update signatures. New Signature Version: Previous Signature Version: 1.191.4502.0 Update Source: Microsoft Malware Protection Center Update Stage: Search Source Path: http://go.microsoft.com/fwlink/?LinkID= ... 752CCA7094 Signature Type: AntiSpyware Update Type: Full User: HPHome\Innuganti Current Engine Version: Previous Engine Version: 1.1.11302.0 Error code: 0x80070002 Error description: The system cannot find the file specified.
2/10/2015 6:27:26 AM, Error: Microsoft Antimalware [2001] - Microsoft Antimalware has encountered an error trying to update signatures. New Signature Version: Previous Signature Version: 1.191.4502.0 Update Source: Microsoft Update Server Update Stage: Install Source Path: http://www.microsoft.com Signature Type: AntiVirus Update Type: Full User: NT AUTHORITY\SYSTEM Current Engine Version: Previous Engine Version: 1.1.11302.0 Error code: 0x80070643 Error description: Fatal error during installation.
2/10/2015 6:27:11 AM, Error: Microsoft Antimalware [2001] - Microsoft Antimalware has encountered an error trying to update signatures. New Signature Version: Previous Signature Version: Update Source: User Update Stage: Install Source Path: Signature Type: Network Inspection System Update Type: Full User: NT AUTHORITY\SYSTEM Current Engine Version: Previous Engine Version: Error code: 0x8007042c Error description: The dependency service or group failed to start.
2/10/2015 6:10:40 AM, Error: Service Control Manager [7031] - The LavasoftTcpService service terminated unexpectedly. It has done this 1 time(s). The following corrective action will be taken in 60000 milliseconds: Restart the service.
2/10/2015 6:05:55 AM, Error: Service Control Manager [7009] - A timeout was reached (30000 milliseconds) while waiting for the IE Search Set service to connect.
2/10/2015 5:57:03 AM, Error: Microsoft Antimalware [2001] - Microsoft Antimalware has encountered an error trying to update signatures. New Signature Version: Previous Signature Version: 0.0.0.0 Update Source: Microsoft Malware Protection Center Update Stage: Install Source Path: http://go.microsoft.com/fwlink/?LinkID= ... 752CCA7094 Signature Type: Network Inspection System Update Type: Full User: HPHome\Innuganti Current Engine Version: Previous Engine Version: 0.0.0.0 Error code: 0x8007042c Error description: The dependency service or group failed to start.
2/10/2015 5:56:51 AM, Error: Microsoft Antimalware [2003] - Microsoft Antimalware has encountered an error trying to update the engine. New Engine Version: Previous Engine Version: Engine Type: Network Inspection System User: HPHome\Innuganti Error Code: 0x8007042c Error description: The dependency service or group failed to start.
2/10/2015 5:56:51 AM, Error: Microsoft Antimalware [2001] - Microsoft Antimalware has encountered an error trying to update signatures. New Signature Version: Previous Signature Version: Update Source: User Update Stage: Install Source Path: Signature Type: Network Inspection System Update Type: Full User: HPHome\Innuganti Current Engine Version: Previous Engine Version: Error code: 0x8007042c Error description: The dependency service or group failed to start.
2/10/2015 5:52:09 AM, Error: Microsoft Antimalware [2001] - Microsoft Antimalware has encountered an error trying to update signatures. New Signature Version: Previous Signature Version: 0.0.0.0 Update Source: Microsoft Malware Protection Center Update Stage: Install Source Path: http://go.microsoft.com/fwlink/?LinkID= ... 752CCA7094 Signature Type: Network Inspection System Update Type: Full User: NT AUTHORITY\NETWORK SERVICE Current Engine Version: Previous Engine Version: 0.0.0.0 Error code: 0x8007042c Error description: The dependency service or group failed to start.
2/10/2015 5:51:57 AM, Error: Microsoft Antimalware [2003] - Microsoft Antimalware has encountered an error trying to update the engine. New Engine Version: Previous Engine Version: Engine Type: Network Inspection System User: NT AUTHORITY\NETWORK SERVICE Error Code: 0x8007042c Error description: The dependency service or group failed to start.
2/10/2015 5:51:57 AM, Error: Microsoft Antimalware [2001] - Microsoft Antimalware has encountered an error trying to update signatures. New Signature Version: Previous Signature Version: Update Source: User Update Stage: Install Source Path: Signature Type: Network Inspection System Update Type: Full User: NT AUTHORITY\NETWORK SERVICE Current Engine Version: Previous Engine Version: Error code: 0x8007042c Error description: The dependency service or group failed to start.
2/10/2015 5:51:50 AM, Error: Microsoft Antimalware [2001] - Microsoft Antimalware has encountered an error trying to update signatures. New Signature Version: Previous Signature Version: 0.0.0.0 Update Source: Microsoft Malware Protection Center Update Stage: Install Source Path: http://go.microsoft.com/fwlink/?LinkID= ... 752CCA7094 Signature Type: Network Inspection System Update Type: Full User: HPHome\Innuganti Current Engine Version: Previous Engine Version: 0.0.0.0 Error code: 0x8007042c Error description: The dependency service or group failed to start.
2/10/2015 5:51:29 AM, Error: Microsoft Antimalware [2003] - Microsoft Antimalware has encountered an error trying to update the engine. New Engine Version: Previous Engine Version: Engine Type: Network Inspection System User: HPHome\Innuganti Error Code: 0x8007042c Error description: The dependency service or group failed to start.
2/10/2015 5:51:29 AM, Error: Microsoft Antimalware [2001] - Microsoft Antimalware has encountered an error trying to update signatures. New Signature Version: Previous Signature Version: Update Source: User Update Stage: Install Source Path: Signature Type: Network Inspection System Update Type: Full User: HPHome\Innuganti Current Engine Version: Previous Engine Version: Error code: 0x8007042c Error description: The dependency service or group failed to start.
2/10/2015 5:51:10 AM, Error: Microsoft Antimalware [2001] - Microsoft Antimalware has encountered an error trying to update signatures. New Signature Version: Previous Signature Version: 1.191.4502.0 Update Source: Microsoft Update Server Update Stage: Install Source Path: http://www.microsoft.com Signature Type: AntiVirus Update Type: Full User: NT AUTHORITY\SYSTEM Current Engine Version: Previous Engine Version: 1.1.11302.0 Error code: 0x80070643 Error description: Fatal error during installation.
2/10/2015 5:50:58 AM, Error: Microsoft Antimalware [2003] - Microsoft Antimalware has encountered an error trying to update the engine. New Engine Version: Previous Engine Version: Engine Type: Network Inspection System User: NT AUTHORITY\SYSTEM Error Code: 0x8007042c Error description: The dependency service or group failed to start.
2/10/2015 5:50:58 AM, Error: Microsoft Antimalware [2001] - Microsoft Antimalware has encountered an error trying to update signatures. New Signature Version: Previous Signature Version: Update Source: User Update Stage: Install Source Path: Signature Type: Network Inspection System Update Type: Full User: NT AUTHORITY\SYSTEM Current Engine Version: Previous Engine Version: Error code: 0x8007042c Error description: The dependency service or group failed to start.
2/10/2015 5:49:46 AM, Error: Disk [11] - The driver detected a controller error on \Device\Harddisk1\DR1.
2/10/2015 5:38:09 AM, Error: Microsoft Antimalware [3002] - Microsoft Antimalware Real-Time Protection feature has encountered an error and failed. Feature: On Access Error Code: 0x80004005 Error description: Unspecified error Reason: The filter driver skipped scanning items and is in pass through mode. This may be due to low resource conditions.
2/10/2015 5:37:26 AM, Error: Service Control Manager [7001] - The SAS [Config-Lev1] Object Spawner service depends on the SAS [Config-Lev1] SASMeta - Metadata Server service which failed to start because of the following error: The service did not respond to the start or control request in a timely fashion.
2/10/2015 5:37:26 AM, Error: Service Control Manager [7001] - The SAS [Config-Lev1] Connect Spawner service depends on the SAS [Config-Lev1] SASMeta - Metadata Server service which failed to start because of the following error: The service did not respond to the start or control request in a timely fashion.
2/10/2015 5:36:46 AM, Error: Service Control Manager [7009] - A timeout was reached (30000 milliseconds) while waiting for the Symantec Endpoint Protection service to connect.
2/10/2015 5:35:38 AM, Error: Service Control Manager [7001] - The SAS [Config-Lev1] DIP JobRunner service depends on the SAS [Config-Lev1] SASMeta - Metadata Server service which failed to start because of the following error: The service did not respond to the start or control request in a timely fashion.
2/10/2015 5:35:09 AM, Error: Service Control Manager [7009] - A timeout was reached (30000 milliseconds) while waiting for the SAS [Config-Lev1] SASMeta - Metadata Server service to connect.
2/10/2015 5:35:09 AM, Error: Service Control Manager [7000] - The SAS [Config-Lev1] SASMeta - Metadata Server service failed to start due to the following error: The service did not respond to the start or control request in a timely fashion.
2/10/2015 5:31:58 AM, Error: Service Control Manager [7011] - A timeout (30000 milliseconds) was reached while waiting for a transaction response from the eventlog service.
2/10/2015 5:25:19 AM, Error: Service Control Manager [7009] - A timeout was reached (30000 milliseconds) while waiting for the Symantec Management Client service to connect.
2/10/2015 5:25:19 AM, Error: Service Control Manager [7000] - The Symantec Management Client service failed to start due to the following error: The service did not respond to the start or control request in a timely fashion.
.
==== End Of File ===========================
Innuganti
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Re: Trojan malware

Unread postby pgmigg » February 11th, 2015, 12:16 am

Hello Innuganti,

Welcome to the forum! :)

I am pgmigg and I'll be helping you with any malware problems.

Before we begin, please read and follow these important guidelines, so things will proceed smoothly.
  1. The instructions being given are for YOUR computer and system only!
    Using these instructions on a different computer can cause damage to that computer and possibly render it inoperable!
  2. You must have Administrator rights, permissions for this computer.
  3. DO NOT run any other fix or removal tools unless instructed to do so!
  4. DO NOT install any other software (or hardware) during the cleaning process until we are done as well as
    DO NOT Remove, or Scan with anything on your system unless I ask. This adds more items to be researched.
    Extra Additions and Removals of files make the analysis more difficult.
  5. Only post your problem at (1) one help site. Applying fixes from multiple help sites can cause problems.
  6. Print each set of instructions if possible - your Internet connection will not be available during some fix processes.
  7. Your security programs may give warnings for some of the tools I will ask you to use. Be assured, any links I give are safe.
  8. Only reply to this thread, do not start another one. Please, continue responding, until I give you the "All Clean!" :cheers:
    Absence of symptoms does not mean that everything is clear.

I am currently reviewing your logs and will return, as soon as possible, with additional instructions. In the meantime...

Note: If you haven't done so already, please read this topic ALL USERS OF THIS FORUM MUST READ THIS FIRST where the conditions for receiving help here are explained.

Please read all instructions carefully before executing and perform the steps, in the order given.
lf you have any questions or problems executing these instructions, <<STOP>> do not proceed, post back with the question or problem.

Please be aware that removing Malware is a potentially hazardous undertaking. I will take care not to knowingly suggest courses of action that might damage your computer. However it is impossible for me to foresee all interactions that may happen between the software on your computer and those we'll use to clear you of infection, and I cannot guarantee the safety of your system. It is possible that we might encounter situations where the only recourse is to re-format and re-install your operating system, or to necessitate you taking your computer to a repair shop.

Because of this, I advise you to backup any personal files and folders before you start

Failure to post replies within 72 hours will result in this thread being closed
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Re: Trojan malware

Unread postby pgmigg » February 11th, 2015, 12:41 am

Hello Innuganti,

Warning! License issue with Microsoft Office Enterprise 2007
The Microsoft Office Enterprise 2007 is not sold to individual home computer users and hence is not generally legal on a home computer.

Per our policy concerning illegally licensed software, I can offer you no further assistance as long as you have Microsoft Office Enterprise 2007 installed.

I strongly recommend that you uninstall Microsoft Office Enterprise 2007 however that choice is up to you.
  • If you choose NOT to remove this program, please indicate that in your next reply and ignore the remaining steps.
  • If you choose to remove this program then perform the following steps:
    1. Click on Start, then click the Start Search box on the Start Menu.
    2. Click on 'Select all', then copy and paste the value below into the open text entry box:
      Code: Select all
       appwiz.cpl 
      and press Enter - the Unistall or change a program list will be opened.
    3. Right-click the MS Office Enterprise 2007 entry, choose Uninstall/Change and give permission to Continue.
  • Reboot (restart) your computer.

Next:
P2P Advisory!
IMPORTANT: There are signs of one or more P2P (Peer to Peer) File Sharing Programs installed on your computer.
µTorrent
As long as you have the P2P program(s) installed, per Forum Policy, I can offer you no further assistance.
If you choose NOT to remove the program(s), please indicate that in your next reply and this topic will be closed.

Otherwise, please perform the following steps:

Step 1.
Remove P2P Program
  1. Click on Start, then click the Start Search box on the Start Menu.
  2. Click on 'Select all', then copy and paste the value below into the open text entry box:
    Code: Select all
     appwiz.cpl 
    and press Enter - the Unistall or change a program list will be opened.
  3. Locate the following program:
    µTorrent
  4. Click on the Change/Remove button to uninstall it.
  5. When the program have been uninstalled, please close Control Panel
  6. Reboot (restart) your computer.
By using any form of P2P networking to download files you can anticipate infestations of malware to occur. The P2P program itself may be safe but the files may not - use P2P at your own risk!
Keep in mind that this practice may be the source of your current malware infestation.
Reference... siting risk factors, using P2P programs: How to Prevent the Online Invasion of Spyware and Adware

Step 2.
TSG - SysInfo utility
  1. Please download SysInfo.exe and save it to your Desktop.
  2. Right click SysInfo.exe and select "Run As Administrator" to run it... if UAC prompts, please allow it.
  3. The small square window will be opened with already highlighted text - please right click on it, select Copy and then paste it in your next post.

Step 3.
Run CKScanner
  1. Please download CKScanner from here
  2. Important: - Save it to your Desktop.
  3. Double-click CKScanner.exe and click Search For Files.
  4. After a very short time, when the cursor hourglass disappears, click Save List To File.
  5. A message box will verify the file saved.
  6. Double-click the CKFiles.txt icon on your Desktop and copy/paste the contents in your next reply.

Step 4.
Run CodeCheck Scan
  1. Please download codecheck from here to your Desktop.
  2. Make sure that codecheck.exe is on the your Desktop before running the application!
  3. Right-click on codecheck.exe and select "Run as administrator..." to run it.
  4. After a very short time a codecheck.txt icon will appear on your Desktop
  5. Double-click on the codecheck.txt icon on your Desktop and copy/paste the contents in your next reply.

Step 5.
MGA Diagnostics
I need you to run a tool which will aid in determining what additional steps we'll need to perform.
  1. Please download this tool from Microsoft and save it to your Desktop.
  2. Right click on MGADiag.exe and select Run As Administrator to run it.
  3. Click "Run" again and then click "Continue".
  4. The program will run. It takes a while to finish the diagnosis, please be patient.
  5. Once done, click on Copy.
  6. Open Notepad and paste the contents in. Save this file and post it in your next reply.

Step 6.
WVCheck
  1. Please download WVCheck.exe and save it to your Desktop.
  2. Right-click WVCheck.exe and select Run as administrator... to run the process.
  3. Read the comments on the screen, then press Enter.
    The scan can take a while depending on the size of your hard drive.
  4. Once the program is done, Notepad will open with the scan report. Save the report to your Desktop.
  5. Please copy and paste the contents of the Notepad file in your next reply.

Then:
Please tell me is this computer used for business purposes and connected to a business or educational network?
I need to know it - so I can provide the proper instructions.

Please post each log separately to prevent it being cut off by the forum post size limiter.
Check each after you've posted it to make sure it's all present, if any log is cut off you'll have to post it in sections....

Please include in your next reply:
  1. Do you have any problems executing the instructions?
  2. Your decision about Microsoft Office Enterprise 2007
  3. Your decision about P2P programs
  4. Contents of TSG - SysInfo utility
  5. Contents of CKFiles.txt log file
  6. Contents of a log created by codecheck.txt
  7. Contents of a log created by MGADiag.exe
  8. Contents of a log created by WVCheck.exe
  9. Answers to my question related to type of using of your computer

Thanks,
pgmigg

Failure to post replies within 72 hours will result in this thread being closed
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Re: Trojan malware

Unread postby NonSuch » February 15th, 2015, 3:29 pm

Due to a lack of response, this topic is now closed.

If you still require help, please open a new thread in the Infected? Virus, malware, adware, ransomware, oh my! forum, include a fresh FRST log, and wait for a new helper.
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