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Re: cannot remove malware

Unread postby Cypher » February 11th, 2015, 2:54 pm

Hi Mark,
Google Chrome is affected. IE seems unaffected.

Since Chrome is the only browser affected lets reinstall it.

Click Start > Control Panel > Uninstall a program.
Uninstall the following if present.
Google Chrome
Google Update Helper

If you're asked if you would like to keep any personalized settings or folders, say NO...
Now make sure that the folders from Chrome are deleted!!!, delete the below if they exist.
C:\Users\Mark Hakstege\AppData\Local\Google
C:\Program Files (x86)\Google


Now reboot your computer.

Next..

Download and reinstall Google chrome from Here

Still having problems?
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Cypher
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Re: cannot remove malware

Unread postby Mark_hakstege+ » February 11th, 2015, 3:45 pm

I believe you nailed it!
Thanks so much!

Its incredible that these....people can cause so much problems and aggravation and get away with it..
I cannot imagine it is a succesful way of advertising either. It's to do with the Big numbers probably..

Best Regards
Mark
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Re: cannot remove malware

Unread postby Cypher » February 11th, 2015, 4:05 pm

Hi Mark,
Thanks so much!

You're most welcome.
I believe you nailed it!

Excellent, good work :thumbleft:

If you are having no further problems you should be good to go.
Lets tidy up and remove the tools we used to clean your computer.

Please download delfix and save it to your desktop.
  • Right-click on delfix.exe and select " Run as administrator " to run it.
  • Check the following boxes then click on Run.

    • Activate UAC
    • Remove disinfection tools
    • Create registry backup
    • Purge system restore
    • Reset system settings
  • All tools we used to clean your computer should be gone now.
  • You can now delete any tools/logs we used if they remain on your computer.

Protection Programs
Don't forget to re-enable any protection programs we disabled during your fix.

Please read the article below which will give you a few suggestions for how to minimise your chances of getting another infection.

I would be grateful if you could reply to this post so that I know you have read it and, if you've no other questions, the thread can be closed.

Safe surfing!
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Re: cannot remove malware

Unread postby Mark_hakstege+ » February 11th, 2015, 4:47 pm

I have read it.
Will do these last steps tomorrow.
Thanks again.
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Posts: 13
Joined: February 8th, 2015, 1:12 pm

Re: cannot remove malware

Unread postby Cypher » February 12th, 2015, 6:52 am

As your problems appear to have been resolved, this topic is now closed.

We are pleased we could help you resolve your computer's issues.

If you would like to make a comment or leave a compliment regarding the help you have received, please see Feedback for Our Helpers - Say "Thanks" Here.
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