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Users profle service failed to login/cannot be loaded

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Users profle service failed to login/cannot be loaded

Unread postby doby108 » February 2nd, 2015, 6:42 pm

Error message when i attempt to login to my primary user account : THE USER PROFILE SERVICE FAILED THE LOGIN & USER PROFILE CANNOT BE LOADED. I know that my computer is unstable and right after this error message i utilized Malwarebytes and ccleaner and discovered i had 3 TROJANS (one was TROJAN SPY EYE) and approx 7 PUPS. They all have been cleaned and quarantined.

*I have two user profiles on this computer.
PROPERTIES
SUZANNE

Suzanne is the one that i cannot load or login to.

These logs were created from the PROPERTIES profile.

DDS (Ver_2012-11-20.01) - NTFS_x86
Internet Explorer: 11.0.9600.16518 BrowserJavaVersion: 11.25.2
Run by Properties at 14:32:32 on 2015-02-02
Microsoft Windows 7 Home Premium 6.1.7601.1.1252.1.1033.18.3070.1888 [GMT -8:00]
.
AV: AVG AntiVirus Free Edition 2014 *Enabled/Updated* {0E9420C4-06B3-7FA0-3AB1-6E49CB52ECD9}
SP: Windows Defender *Disabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
SP: AVG AntiVirus Free Edition 2014 *Enabled/Updated* {B5F5C120-2089-702E-0001-553BB0D5A664}
.
============== Running Processes ================
.
c:\PROGRA~1\AVG\AVG2015\avgrsx.exe
C:\Program Files\AVG\AVG2015\avgcsrvx.exe
C:\Windows\system32\wininit.exe
C:\Windows\system32\lsm.exe
C:\Program Files\AVAST Software\Avast\AvastSvc.exe
C:\Windows\System32\spoolsv.exe
C:\Program Files\Common Files\Adobe\ARM\1.0\armsvc.exe
C:\Program Files\Veloxum\iPTE\DriverSupportAOsvc.exe
C:\Program Files\Malwarebytes Anti-Malware\mbamscheduler.exe
C:\Program Files\Veloxum\iPTE\DriverSupportAO.exe
C:\Windows\system32\conhost.exe
C:\Program Files\Malwarebytes Anti-Malware\mbamservice.exe
C:\Program Files\TeamViewer\Version8\TeamViewer_Service.exe
C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSVC.EXE
C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSvcM.exe
C:\Windows\System32\WUDFHost.exe
C:\Program Files\Windows Media Player\wmpnetwk.exe
C:\Windows\system32\SearchIndexer.exe
C:\Program Files\Malwarebytes Anti-Malware\mbam.exe
C:\Windows\system32\Dwm.exe
C:\Windows\system32\taskhost.exe
C:\Windows\Explorer.EXE
C:\Program Files\Microsoft IntelliType Pro\itype.exe
C:\Program Files\Common Files\Java\Java Update\jusched.exe
C:\Program Files\AVAST Software\Avast\avastui.exe
C:\Windows\system32\taskeng.exe
C:\Program Files\CCleaner\CCleaner.exe
C:\Windows\system32\taskeng.exe
C:\Windows\system32\taskeng.exe
C:\Windows\system32\wbem\unsecapp.exe
C:\Windows\system32\wbem\wmiprvse.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Windows\system32\SearchProtocolHost.exe
C:\Windows\system32\SearchFilterHost.exe
C:\Windows\system32\conhost.exe
C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Windows\system32\svchost.exe -k RPCSS
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
C:\Windows\system32\svchost.exe -k LocalService
C:\Windows\system32\svchost.exe -k netsvcs
C:\Windows\system32\svchost.exe -k NetworkService
C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork
C:\Windows\system32\svchost.exe -k LocalServiceAndNoImpersonation
C:\Windows\system32\svchost.exe -k NetworkServiceNetworkRestricted
.
============== Pseudo HJT Report ===============
.
uStart Page = hxxp://www.google.com/
uWindow Title = Internet Explorer provided by Dell
uDefault_Page_URL = hxxp://www.google.com/ig/dell?hl=en&cli ... bd=0080507
BHO: Java(tm) Plug-In SSV Helper: {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - c:\program files\java\jre1.8.0_25\bin\ssv.dll
BHO: avast! Online Security: {8E5E2654-AD2D-48bf-AC2D-D17F00898D06} - c:\program files\avast software\avast\aswWebRepIE.dll
BHO: Windows Live ID Sign-in Helper: {9030D464-4C02-4ABF-8ECC-5164760863C6} - c:\program files\common files\microsoft shared\windows live\WindowsLiveLogin.dll
BHO: {95B7759C-8C7F-4BF1-B163-73684A933233} - <orphaned>
BHO: Windows Live Messenger Companion Helper: {9FDDE16B-836F-4806-AB1F-1455CBEFF289} - c:\program files\windows live\companion\companioncore.dll
BHO: Google Toolbar Helper: {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\google toolbar\GoogleToolbar_32.dll
BHO: Java(tm) Plug-In 2 SSV Helper: {DBC80044-A445-435b-BC74-9C25C1C588A9} - c:\program files\java\jre1.8.0_25\bin\jp2ssv.dll
TB: Google Toolbar: {2318C2B1-4965-11D4-9B18-009027A5CD4F} - c:\program files\google\google toolbar\GoogleToolbar_32.dll
TB: Google Toolbar: {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\google toolbar\GoogleToolbar_32.dll
uRun: [CCleaner Monitoring] "c:\program files\ccleaner\CCleaner.exe" /MONITOR
mRun: [AVG_UI] "c:\program files\avg\avg2015\avgui.exe" /TRAYONLY
mRun: [itype] "c:\program files\microsoft intellitype pro\itype.exe"
mRun: [SunJavaUpdateSched] "c:\program files\common files\java\java update\jusched.exe"
mRun: [AvastUI.exe] "c:\program files\avast software\avast\AvastUI.exe" /nogui
mPolicies-Explorer: BindDirectlyToPropertySetStorage = dword:0
mPolicies-System: ConsentPromptBehaviorAdmin = dword:5
mPolicies-System: ConsentPromptBehaviorUser = dword:3
mPolicies-System: EnableUIADesktopToggle = dword:0
mPolicies-System: EnableSecureUIAPath = dword:1
mPolicies-System: SoftwareSASGeneration = dword:1
IE: E&xport to Microsoft Excel - c:\progra~1\micros~3\office12\EXCEL.EXE/3000
IE: {0000036B-C524-4050-81A0-243669A86B9F} - {B63DBA5F-523F-4B9C-A43D-65DF1977EAD3} - c:\program files\windows live\companion\companioncore.dll
IE: {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - {5F7B1267-94A9-47F5-98DB-E99415F33AEC} - c:\program files\windows live\writer\WriterBrowserExtension.dll
IE: {22CC3EBD-C286-43aa-B8E6-06B115F74162} - c:\program files\hewlett-packard\smart print 2.0\smartprintsetup.exe
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503}
DPF: {49312E18-AA92-4CC2-BB97-55DEA7BCADD6} - hxxps://support.dell.com/systemprofiler/SysProExe.CAB
DPF: {7530BFB8-7293-4D34-9923-61A11451AFC5} - hxxp://download.eset.com/special/eos/OnlineScanner.cab
DPF: {8FFBE65D-2C9C-4669-84BD-5829DC0B603C} - hxxp://fpdownload.macromedia.com/get/fl ... rashim.cab
DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} - hxxp://fpdownload2.macromedia.com/get/s ... wflash.cab
TCP: NameServer = 75.75.75.75 75.75.76.76 192.168.1.1
TCP: Interfaces\{DFE6386E-817F-499D-8CBD-28EBD9FF463A} : DHCPNameServer = 75.75.75.75 75.75.76.76 192.168.1.1
TCP: Interfaces\{DFE6386E-817F-499D-8CBD-28EBD9FF463A}\C41627279772370286F6573756 : DHCPNameServer = 75.75.75.75 75.75.76.76
TCP: Interfaces\{DFE6386E-817F-499D-8CBD-28EBD9FF463A}\C496E6B63797373383137333 : DHCPNameServer = 75.75.75.75 75.75.76.76 192.168.1.1
TCP: Interfaces\{DFE6386E-817F-499D-8CBD-28EBD9FF463A}\C696E6B6379737 : DHCPNameServer = 75.75.75.75 75.75.76.76
TCP: Interfaces\{DFE6386E-817F-499D-8CBD-28EBD9FF463A}\E4544574541425F5548545 : DHCPNameServer = 192.168.1.250
TCP: Interfaces\{DFE6386E-817F-499D-8CBD-28EBD9FF463A}\E65667164616D2E65647 : DHCPNameServer = 75.75.75.75 75.75.76.76
Handler: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - c:\program files\common files\skype\Skype4COM.dll
Handler: wlpg - {E43EF6CD-A37A-4A9B-9E6F-83F89B8E6324} - c:\program files\windows live\photo gallery\AlbumDownloadProtocolHandler.dll
AppInit_DLLs= c:\progra~1\google\google~1\GO36F4~1.DLL
SSODL: WebCheck - <orphaned>
mASetup: {8A69D345-D564-463c-AFF1-A69D9E530F96} - "c:\program files\google\chrome\application\40.0.2214.93\installer\chrmstp.exe" --configure-user-settings --verbose-logging --system-level --multi-install --chrome
.
================= FIREFOX ===================
.
FF - ProfilePath - c:\users\properties\appdata\roaming\mozilla\firefox\profiles\kp02zmke.default\
FF - plugin: c:\program files\adobe\reader 11.0\reader\air\nppdf32.dll
FF - plugin: c:\program files\common files\oberon media\ncadapter\1.0.0.7\npapicomadapter.dll
FF - plugin: c:\program files\google\google earth\plugin\npgeplugin.dll
FF - plugin: c:\program files\google\update\1.3.25.11\npGoogleUpdate3.dll
FF - plugin: c:\program files\java\jre1.8.0_25\bin\dtplugin\npdeployJava1.dll
FF - plugin: c:\program files\java\jre1.8.0_25\bin\plugin2\npjp2.dll
FF - plugin: c:\program files\microsoft silverlight\5.1.20913.0\npctrlui.dll
FF - plugin: c:\program files\microsoft\office live\npOLW.dll
FF - plugin: c:\program files\windows live\photo gallery\NPWLPG.dll
FF - plugin: c:\windows\system32\macromed\flash\NPSWF32_16_0_0_296.dll
.
============= SERVICES / DRIVERS ===============
.
R0 aswRvrt;avast! Revert;c:\windows\system32\drivers\aswRvrt.sys [2015-1-25 49944]
R0 aswVmm;avast! VM Monitor;c:\windows\system32\drivers\aswVmm.sys [2015-1-25 206248]
R0 AVGIDSHX;AVGIDSHX;c:\windows\system32\drivers\avgidshx.sys [2014-6-18 147736]
R0 Avglogx;AVG Logging Driver;c:\windows\system32\drivers\avglogx.sys [2014-7-18 230680]
R0 Avgmfx86;AVG Mini-Filter Resident Anti-Virus Shield;c:\windows\system32\drivers\avgmfx86.sys [2014-10-5 98584]
R0 Avgrkx86;AVG Anti-Rootkit Driver;c:\windows\system32\drivers\avgrkx86.sys [2014-6-18 27416]
R1 aswSnx;aswSnx;c:\windows\system32\drivers\aswsnx.sys [2015-1-25 787800]
R1 aswSP;aswSP;c:\windows\system32\drivers\aswsp.sys [2015-1-25 423784]
R1 Avgdiskx;AVG Disk Driver;c:\windows\system32\drivers\avgdiskx.sys [2014-6-18 121624]
R1 Avgfwfd;AVG network filter service;c:\windows\system32\drivers\avgfwd6x.sys [2013-9-26 47928]
R1 AVGIDSDriver;AVGIDSDriver;c:\windows\system32\drivers\avgidsdriverx.sys [2014-10-29 213784]
R1 AVGIDSShim;AVGIDSShim;c:\windows\system32\drivers\avgidsshimx.sys [2014-6-18 21272]
R1 Avgldx86;AVG AVI Loader Driver;c:\windows\system32\drivers\avgldx86.sys [2014-8-28 192792]
R1 Avgtdix;AVG TDI Driver;c:\windows\system32\drivers\avgtdix.sys [2014-10-10 200984]
R2 aswHwid;avast! HardwareID;c:\windows\system32\drivers\aswHwid.sys [2015-1-25 24184]
R2 aswMonFlt;aswMonFlt;c:\windows\system32\drivers\aswmonflt.sys [2015-1-25 73480]
R2 aswStm;aswStm;c:\windows\system32\drivers\aswStm.sys [2015-1-25 91496]
R2 avast! Antivirus;avast! Antivirus;c:\program files\avast software\avast\AvastSvc.exe [2015-1-25 50344]
R2 DSAO;Driver Support AO Service;c:\program files\veloxum\ipte\DriverSupportAOsvc.exe [2014-11-20 1684944]
R2 MBAMScheduler;MBAMScheduler;c:\program files\malwarebytes anti-malware\mbamscheduler.exe [2015-1-25 1871160]
R2 MBAMService;MBAMService;c:\program files\malwarebytes anti-malware\mbamservice.exe [2015-1-25 969016]
R2 TeamViewer8;TeamViewer 8;c:\program files\teamviewer\version8\TeamViewer_Service.exe [2013-10-15 5087584]
R3 athur;Wireless Network Adapter Service;c:\windows\system32\drivers\athur.sys [2011-3-20 1500160]
R3 MBAMProtector;MBAMProtector;c:\windows\system32\drivers\mbam.sys [2013-10-15 23256]
R3 MBAMSwissArmy;MBAMSwissArmy;c:\windows\system32\drivers\MBAMSwissArmy.sys [2015-1-25 114904]
R3 MBAMWebAccessControl;MBAMWebAccessControl;c:\windows\system32\drivers\mwac.sys [2015-1-25 51928]
S2 avgfws;AVG Firewall;c:\program files\avg\avg2015\avgfws.exe [2014-11-9 1486664]
S2 AVGIDSAgent;AVGIDSAgent;c:\program files\avg\avg2015\avgidsagent.exe [2014-11-9 3488784]
S2 avgwd;AVG WatchDog;c:\program files\avg\avg2015\avgwdsvc.exe [2014-11-9 298080]
S2 clr_optimization_v4.0.30319_32;Microsoft .NET Framework NGEN v4.0.30319_X86;c:\windows\microsoft.net\framework\v4.0.30319\mscorsvw.exe [2013-9-11 105144]
S2 SkypeUpdate;Skype Updater;c:\program files\skype\updater\Updater.exe [2013-3-1 161384]
S3 b57nd60x;Broadcom NetXtreme Gigabit Ethernet - NDIS 6.0;c:\windows\system32\drivers\b57nd60x.sys [2009-7-13 229888]
S3 fssfltr;fssfltr;c:\windows\system32\drivers\fssfltr.sys [2012-6-25 39272]
S3 fsssvc;Windows Live Family Safety Service;c:\program files\windows live\family safety\fsssvc.exe [2012-3-8 1492840]
S3 IEEtwCollectorService;Internet Explorer ETW Collector Service;c:\windows\system32\ieetwcollector.exe [2014-2-13 108032]
S3 TsUsbFlt;TsUsbFlt;c:\windows\system32\drivers\TsUsbFlt.sys [2011-6-30 52224]
S3 WatAdminSvc;Windows Activation Technologies Service;c:\windows\system32\wat\WatAdminSvc.exe [2011-1-3 1343400]
S4 AERTFilters;Andrea RT Filters Service;c:\windows\system32\AERTSrv.exe [2007-12-5 77824]
S4 AMD External Events Utility;AMD External Events Utility;c:\windows\system32\atiesrxx.exe [2009-8-18 176128]
S4 dlea_device;dlea_device;c:\windows\system32\dleacoms.exe -service --> c:\windows\system32\dleacoms.exe -service [?]
S4 GoogleDesktopManager-051210-111108;Google Desktop Manager 5.9.1005.12335;c:\program files\google\google desktop search\GoogleDesktop.exe [2008-5-7 30192]
S4 MemeoBackgroundService;MemeoBackgroundService;c:\program files\memeo\autobackup\MemeoBackgroundService.exe [2010-4-22 25824]
S4 SeagateDashboardService;Seagate Dashboard Service;c:\program files\seagate\seagate dashboard\SeagateDashboardService.exe [2010-4-30 14088]
S4 wlcrasvc;Windows Live Mesh remote connections service;c:\program files\windows live\mesh\wlcrasvc.exe [2010-9-22 51040]
.
=============== Created Last 30 ================
.
2015-01-26 06:31:59 -------- d-----w- c:\users\properties\appdata\local\Microsoft Games
2015-01-26 03:54:16 -------- d-----w- c:\users\properties\appdata\roaming\AVAST Software
2015-01-26 03:53:18 91496 ----a-w- c:\windows\system32\drivers\aswStm.sys
2015-01-26 03:53:18 206248 ----a-w- c:\windows\system32\drivers\aswVmm.sys
2015-01-26 03:53:17 73480 ----a-w- c:\windows\system32\drivers\aswmonflt.sys
2015-01-26 03:53:17 49944 ----a-w- c:\windows\system32\drivers\aswRvrt.sys
2015-01-26 03:53:16 81768 ----a-w- c:\windows\system32\drivers\aswRdr2.sys
2015-01-26 03:53:16 24184 ----a-w- c:\windows\system32\drivers\aswHwid.sys
2015-01-26 03:53:14 787800 ----a-w- c:\windows\system32\drivers\aswsnx.sys
2015-01-26 03:53:06 43152 ----a-w- c:\windows\avastSS.scr
2015-01-26 03:51:27 -------- d-----w- c:\program files\AVAST Software
2015-01-26 03:48:13 -------- d-----w- c:\programdata\AVAST Software
2015-01-25 21:22:25 114904 ----a-w- c:\windows\system32\drivers\MBAMSwissArmy.sys
2015-01-25 21:22:00 75480 ----a-w- c:\windows\system32\drivers\mbamchameleon.sys
2015-01-25 21:22:00 51928 ----a-w- c:\windows\system32\drivers\mwac.sys
2015-01-25 21:22:00 -------- d-----w- c:\program files\Malwarebytes Anti-Malware
2015-01-25 21:21:25 -------- d-----w- c:\users\properties\appdata\local\Programs
2015-01-22 17:41:43 73816 ----a-w- c:\program files\mozilla firefox\wow_helper.exe
2015-01-17 00:08:09 -------- d-----w- c:\users\properties\appdata\roaming\Malwarebytes
2015-01-16 18:02:42 -------- d-----w- c:\users\properties\appdata\local\Diagnostics
2015-01-16 04:35:32 -------- d-----w- c:\program files\CCleaner
2015-01-16 02:38:58 -------- d-----w- c:\users\properties\appdata\local\Macromedia
2015-01-16 02:36:42 -------- d-----w- c:\users\properties\appdata\local\Mozilla
2015-01-16 02:35:36 -------- d-----w- c:\users\properties\appdata\roaming\AVG2015
2015-01-16 02:35:31 -------- d-----w- c:\users\properties\appdata\local\Avg2015
2015-01-09 17:06:45 -------- d-----w- c:\program files\Pearson
2015-01-08 22:39:14 -------- d-----w- c:\programdata\Oracle
.
==================== Find3M ====================
.
2015-01-25 19:48:02 71344 ----a-w- c:\windows\system32\FlashPlayerCPLApp.cpl
2015-01-25 19:48:02 701616 ----a-w- c:\windows\system32\FlashPlayerApp.exe
2015-01-08 22:39:18 96680 ----a-w- c:\windows\system32\WindowsAccessBridge.dll
2014-12-26 17:27:37 32832 ----a-w- c:\windows\system32\rnd_chunk.bin
2014-11-21 14:14:06 23256 ----a-w- c:\windows\system32\drivers\mbam.sys
.
============= FINISH: 14:33:33.31 ===============



.
UNLESS SPECIFICALLY INSTRUCTED, DO NOT POST THIS LOG.
IF REQUESTED, ZIP IT UP & ATTACH IT
.
DDS (Ver_2012-11-20.01)
.
Microsoft Windows 7 Home Premium
Boot Device: \Device\HarddiskVolume3
Install Date: 1/2/2011 4:08:14 PM
System Uptime: 2/2/2015 2:17:39 PM (0 hours ago)
.
Motherboard: Dell Inc. | | 0RY007
Processor: Intel(R) Core(TM)2 Duo CPU E4600 @ 2.40GHz | Socket 775 | 1200/200mhz
.
==== Disk Partitions =========================
.
C: is FIXED (NTFS) - 456 GiB total, 407.033 GiB free.
D: is FIXED (NTFS) - 10 GiB total, 5.952 GiB free.
E: is CDROM ()
G: is Removable
H: is Removable
I: is Removable
J: is Removable
.
==== Disabled Device Manager Items =============
.
Class GUID: {8ECC055D-047F-11D1-A537-0000F8753ED1}
Description: Pure Networks Wireless Driver
Device ID: ROOT\LEGACY_PURENDIS\0000
Manufacturer:
Name: Pure Networks Wireless Driver
PNP Device ID: ROOT\LEGACY_PURENDIS\0000
Service: purendis
.
==== System Restore Points ===================
.
RP260: 1/25/2015 7:51:05 PM - avast! antivirus system restore point
RP261: 2/2/2015 10:22:04 AM - Scheduled Checkpoint
.
==== Installed Programs ======================
.
Update for Microsoft Office 2007 (KB2508958)
Adobe AIR
Adobe Flash Player 15 ActiveX
Adobe Flash Player 16 NPAPI
Adobe Reader XI (11.0.10)
Adobe Refresh Manager
Adobe Shockwave Player 11.5
Avast Free Antivirus
AVG 2014
AVG 2015
Bing Rewards Client Installer
Browser Address Error Redirector
Catalyst Control Center Core Implementation
Catalyst Control Center Graphics Full Existing
Catalyst Control Center Graphics Full New
Catalyst Control Center Graphics Light
Catalyst Control Center Graphics Previews Common
Catalyst Control Center Graphics Previews Vista
Catalyst Control Center Localization Chinese Standard
Catalyst Control Center Localization Chinese Traditional
Catalyst Control Center Localization French
Catalyst Control Center Localization German
Catalyst Control Center Localization Hungarian
Catalyst Control Center Localization Italian
Catalyst Control Center Localization Japanese
Catalyst Control Center Localization Korean
Catalyst Control Center Localization Polish
Catalyst Control Center Localization Portuguese
Catalyst Control Center Localization Spanish
Catalyst Control Center Localization Thai
Catalyst Control Center Localization Turkish
ccc-core-static
ccc-utility
CCC Help Chinese Standard
CCC Help Chinese Traditional
CCC Help English
CCC Help French
CCC Help German
CCC Help Hungarian
CCC Help Italian
CCC Help Japanese
CCC Help Korean
CCC Help Polish
CCC Help Portuguese
CCC Help Spanish
CCC Help Thai
CCC Help Turkish
CCleaner
D3DX10
Dell DataSafe Online
Dell Getting Started Guide
Dell Support Center (Support Software)
Dell V310-V510 Series
Driver Support Active Optimization
ESET Online Scanner v3
Google Chrome
Google Desktop
Google Earth
Google Toolbar for Internet Explorer
Google Update Helper
Highlight Viewer (Windows Live Toolbar)
HP FWUpdateEDO2
HP Officejet 6700 Basic Device Software
HP Officejet 6700 Help
HP Officejet 6700 Product Improvement Study
HP Photo Creations
HP Print Diagnostic Utility
HP Update
HPDiagnosticAlert
I.R.I.S. OCR
Intel(R) PRO Network Connections 12.1.11.0
Java 7 Update 45
Java 8 Update 25
Java Auto Updater
Junk Mail filter update
Linksys Connect
Malwarebytes Anti-Malware version 2.0.4.1028
Memeo Instant Backup
Mesh Runtime
Messenger Companion
Microsoft .NET Framework 4.5.1
Microsoft Application Error Reporting
Microsoft IntelliPoint 8.2
Microsoft IntelliType Pro 8.2
Microsoft Office 2007 Service Pack 3 (SP3)
Microsoft Office Access MUI (English) 2007
Microsoft Office Access Setup Metadata MUI (English) 2007
Microsoft Office Excel MUI (English) 2007
Microsoft Office File Validation Add-In
Microsoft Office Live Add-in 1.5
Microsoft Office Outlook Connector
Microsoft Office Outlook MUI (English) 2007
Microsoft Office PowerPoint MUI (English) 2007
Microsoft Office Professional 2007
Microsoft Office Professional 2007 Subscription
Microsoft Office Proof (English) 2007
Microsoft Office Proof (French) 2007
Microsoft Office Proof (Spanish) 2007
Microsoft Office Proofing (English) 2007
Microsoft Office Proofing Tools 2007 Service Pack 3 (SP3)
Microsoft Office Publisher MUI (English) 2007
Microsoft Office Shared MUI (English) 2007
Microsoft Office Shared Setup Metadata MUI (English) 2007
Microsoft Office Standard 2007
Microsoft Office Word MUI (English) 2007
Microsoft Silverlight
Microsoft SQL Server 2005 Compact Edition [ENU]
Microsoft UI Engine
Microsoft Visual C++ 2005 Redistributable
Microsoft Visual C++ 2008 ATL Update kb973924 - x86 9.0.30729.4148
Microsoft Visual C++ 2008 Redistributable - KB2467174 - x86 9.0.30729.5570
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161
MotoHelper MergeModules
Mozilla Firefox 35.0.1 (x86 en-US)
Mozilla Maintenance Service
MSVCRT
MSXML 4.0 SP2 (KB927978)
MSXML 4.0 SP2 (KB954430)
MSXML 4.0 SP2 (KB973688)
MSXML 4.0 SP2 Parser and SDK
Music, Photos & Videos Launcher
MyItLab Office 2013 Launch Tool
OGA Notifier 2.0.0048.0
Product Documentation Launcher
QualxServ Service Agreement
QuickTime
RealFlight G5 R/C Simulator
Realtek High Definition Audio Driver
Roxio Creator Audio
Roxio Creator Copy
Roxio Creator Data
Roxio Creator DE
Roxio Creator Tools
Roxio Express Labeler 3
Roxio Update Manager
Seagate Dashboard
Security Update for Microsoft .NET Framework 4.5.1 (KB2898869)
Security Update for Microsoft .NET Framework 4.5.1 (KB2901126)
Security Update for Microsoft Office 2007 suites (KB2596744) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2596754) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2596792) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2596825) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2596871) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2597969) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2597973) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2760411) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2760415) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2760585) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2760591) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2817641) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2827326) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2837615) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2850022) 32-Bit Edition
Security Update for Microsoft Office Excel 2007 (KB2827324) 32-Bit Edition
Security Update for Microsoft Office InfoPath 2007 (KB2687440) 32-Bit Edition
Security Update for Microsoft Office Outlook 2007 (KB2825644) 32-Bit Edition
Security Update for Microsoft Office PowerPoint 2007 (KB2596764) 32-Bit Edition
Security Update for Microsoft Office PowerPoint 2007 (KB2596912) 32-Bit Edition
Security Update for Microsoft Office Publisher 2007 (KB2597971) 32-Bit Edition
Security Update for Microsoft Office Word 2007 (KB2837617) 32-Bit Edition
Segoe UI
Skins
Skype™ 6.3
Smart Menus (Windows Live Toolbar)
Spelling Dictionaries Support For Adobe Reader 8
TeamViewer 8
Tweaking.com - Registry Backup
University of Washington
Update for 2007 Microsoft Office System (KB967642)
Update for Microsoft Office 2007 Help for Common Features (KB963673)
Update for Microsoft Office 2007 suites (KB2596620) 32-Bit Edition
Update for Microsoft Office 2007 suites (KB2687493) 32-Bit Edition
Update for Microsoft Office 2007 suites (KB2767849) 32-Bit Edition
Update for Microsoft Office 2007 suites (KB2767916) 32-Bit Edition
Update for Microsoft Office Access 2007 Help (KB963663)
Update for Microsoft Office Excel 2007 Help (KB963678)
Update for Microsoft Office Outlook 2007 (KB2687404) 32-Bit Edition
Update for Microsoft Office Outlook 2007 Help (KB963677)
Update for Microsoft Office Outlook 2007 Junk Email Filter (KB2850085) 32-Bit Edition
Update for Microsoft Office Powerpoint 2007 Help (KB963669)
Update for Microsoft Office Publisher 2007 Help (KB963667)
Update for Microsoft Office Script Editor Help (KB963671)
Update for Microsoft Office Word 2007 Help (KB963665)
User's Guides
VLC media player 2.1.0
Windows 7 Upgrade Advisor
Windows Live Communications Platform
Windows Live Essentials
Windows Live Family Safety
Windows Live ID Sign-in Assistant
Windows Live Installer
Windows Live Mail
Windows Live Mesh
Windows Live Mesh ActiveX Control for Remote Connections
Windows Live Messenger
Windows Live Messenger Companion Core
Windows Live MIME IFilter
Windows Live Movie Maker
Windows Live OneCare safety scanner
Windows Live Photo Common
Windows Live Photo Gallery
Windows Live PIMT Platform
Windows Live Remote Client
Windows Live Remote Client Resources
Windows Live Remote Service
Windows Live Remote Service Resources
Windows Live SOXE
Windows Live SOXE Definitions
Windows Live Sync
Windows Live UX Platform
Windows Live UX Platform Language Pack
Windows Live Writer
Windows Live Writer Resources
Windows Mobile Device Updater Component
Zune
Zune Language Pack (CHS)
Zune Language Pack (CHT)
Zune Language Pack (CSY)
Zune Language Pack (DAN)
Zune Language Pack (DEU)
Zune Language Pack (ELL)
Zune Language Pack (ESP)
Zune Language Pack (FIN)
Zune Language Pack (FRA)
Zune Language Pack (HUN)
Zune Language Pack (IND)
Zune Language Pack (ITA)
Zune Language Pack (JPN)
Zune Language Pack (KOR)
Zune Language Pack (MSL)
Zune Language Pack (NLD)
Zune Language Pack (NOR)
Zune Language Pack (PLK)
Zune Language Pack (PTB)
Zune Language Pack (PTG)
Zune Language Pack (RUS)
Zune Language Pack (SVE)
.
==== Event Viewer Messages From Past Week ========
.
2/2/2015 2:18:07 PM, Error: Service Control Manager [7009] - A timeout was reached (30000 milliseconds) while waiting for the AVGIDSAgent service to connect.
2/2/2015 2:18:07 PM, Error: Service Control Manager [7009] - A timeout was reached (30000 milliseconds) while waiting for the AVG WatchDog service to connect.
2/2/2015 2:18:07 PM, Error: Service Control Manager [7009] - A timeout was reached (30000 milliseconds) while waiting for the AVG Firewall service to connect.
2/2/2015 2:18:07 PM, Error: Service Control Manager [7000] - The AVGIDSAgent service failed to start due to the following error: The service did not respond to the start or control request in a timely fashion.
2/2/2015 2:18:07 PM, Error: Service Control Manager [7000] - The AVG WatchDog service failed to start due to the following error: The service did not respond to the start or control request in a timely fashion.
2/2/2015 2:18:07 PM, Error: Service Control Manager [7000] - The AVG Firewall service failed to start due to the following error: The service did not respond to the start or control request in a timely fashion.
2/2/2015 2:18:06 PM, Error: Service Control Manager [7000] - The Pure Networks Wireless Driver service failed to start due to the following error: The system cannot find the file specified.
2/2/2015 2:18:06 PM, Error: Microsoft-Windows-WLAN-AutoConfig [10000] - WLAN Extensibility Module has failed to start. Module Path: C:\Windows\system32\athExt.dll Error Code: 126
.
==== End Of File ===========================
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Re: Users profle service failed to login/cannot be loaded

Unread postby Gary R » February 5th, 2015, 1:57 am

Hi suzanne,

Were you able to get a copy of your personal files from your damaged account using Puppy Linux ?
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Re: Users profle service failed to login/cannot be loaded

Unread postby doby108 » February 5th, 2015, 1:56 pm

No, it wanted me to copy out to a disk not as a file
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Re: Users profle service failed to login/cannot be loaded

Unread postby Gary R » February 5th, 2015, 6:35 pm

What wanted you to copy out to a disk ? You're going to need to be a bit more specific.

1. Were you able to boot your computer into Puppy ?

2. If you were, could you access the "inaccessible" account ?

3. If you could access the account, could you see/find your "Documents" folder ?
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Re: Users profle service failed to login/cannot be loaded

Unread postby doby108 » February 5th, 2015, 9:27 pm

Gary,

this link.... http://distro.ibiblio.org/puppylinux/pu ... NO-pae.iso ....

i follow the link, I click download. when it is finished downloading i open

it takes me to: Roxio Creator DE comes up (with either option of saving or opening the download).

Roxio Creator DE prompts: BURN DISC IMAGE TO DISC. it DOES NOT save as a file anywhere. I have tried this a few times and it is always the same.

So as far as i can see i have not been successful with Puppy.

suzanne
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Re: Users profle service failed to login/cannot be loaded

Unread postby Gary R » February 6th, 2015, 2:13 am

Use this link ... http://distro.ibiblio.org/puppylinux/pu ... NO-pae.iso ... it works OK for me.

When you click on it, all you should get is an ISO file box opening like this ....

Image

... click on Save File and save the file somewhere where you can find it.

Don't do anything else yet, just save the file, then let me know if you were successful.
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Re: Users profle service failed to login/cannot be loaded

Unread postby doby108 » February 6th, 2015, 3:39 pm

ok. my ISO file box had different wording. at WHICH IS: ISO IMAGE FILE (161MB)
FROM: http://distro.ibiblio.org
what should firefox do with file?
open with ROXIO CREATOR DE (default)
save file

I clicked save file
it went into download. it DID NOT give me an option to save the file anywhere.
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Re: Users profle service failed to login/cannot be loaded

Unread postby Gary R » February 6th, 2015, 7:16 pm

OK, let's do a search with FRST (which you have hopefully still got on your computer) and see if we can find out if its been successfully saved to your computer somewhere.

  • Double click Frst.exe to launch it.
  • FRST will start to run.
    • When the tool opens click Yes to the disclaimer.
    • Copy/Paste or Type the following line into the Search: box.
    slacko-5.7-NO-pae.iso;*.iso

    • Press the Search Files button.
    • When finished searching a log will open on your Desktop ... Search.txt
    • Please post it in your next reply.

If you don't still have FRST on your computer, then download a copy from ... HERE ... then run the search as instructed above.
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Re: Users profle service failed to login/cannot be loaded

Unread postby doby108 » February 7th, 2015, 2:57 am

Gary, put FRST in search programs and files...NOT THERE. i think there is a partition between the properties user and the suzanne user.
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Re: Users profle service failed to login/cannot be loaded

Unread postby Gary R » February 7th, 2015, 6:18 pm

OK, then download a new copy of FRST, and run the search for the ISO file, as directed in my last post.
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Re: Users profle service failed to login/cannot be loaded

Unread postby doby108 » February 7th, 2015, 11:28 pm

There was no link to open FRST, i attempted
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Re: Users profle service failed to login/cannot be loaded

Unread postby Gary R » February 8th, 2015, 1:44 am

There is a link in that post, and it does work, however not apparently for you.

I think at this point we have to accept that you're not going to be able to repair your machine yourself, and all I can advise you to do is to take your machine to a repair shop.

I'm sorry we were unable to help you, but sadly not every machine is repairable using online methods, and some require a hands-on approach. It would appear that yours is one of those.
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Re: Users profle service failed to login/cannot be loaded

Unread postby doby108 » February 8th, 2015, 12:53 pm

The very words i have been dreading. Thanks for all your perseverance, Gary. Warn regards, Suzanne
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Re: Users profle service failed to login/cannot be loaded

Unread postby Gary R » February 8th, 2015, 1:16 pm

You're welcome Suzanne, sorry we couldn't get a better outcome. :)

If you ask the Repair Shop to recover your files before re-formatting your computer, then unless there is hardware damage, or the files are encrypted, then I'm confident they should be able to get a copy of them, which can then be transferred to your reformatted machine.

But be sure to ask them though, because if you don't, then they will almost certainly just reformat your computer, and your files will be lost.

Most good Repair Shops usually perform these kind of services at quite a reasonable cost.
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Re: Users profle service failed to login/cannot be loaded

Unread postby Cypher » February 23rd, 2015, 7:14 am

As your problems appear to require a reformat, this topic is now closed.

We are pleased we could help you resolve your computer's malware issues.

If you would like to make a comment or leave a compliment regarding the help you have received, please see Feedback for Our Helpers - Say "Thanks" Here.
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