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Laptop Left Click Haywire and Shut Down Problem

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Re: Laptop Left Click Haywire and Shut Down Problem

Unread postby dannia4 » January 1st, 2015, 4:05 pm

ListParts64 with "List BCD" box checked:

ListParts by Farbar Version: 31-07-2014
Ran by Owner (administrator) on 01-01-2015 at 15:03:32
Windows 7 (X64)
Running From: C:\Users\Owner\Desktop
Language: English (United States)
************************************************************

========================= Memory info ======================

Percentage of memory in use: 51%
Total physical RAM: 2939.98 MB
Available physical RAM: 1427 MB
Total Pagefile: 5878.13 MB
Available Pagefile: 3583.88 MB
Total Virtual: 8192 MB
Available Virtual: 8191.91 MB

======================= Partitions =========================

1 Drive c: (TI106034W0C) (Fixed) (Total:221.24 GB) (Free:168.2 GB) NTFS ==>[System with boot components (obtained from reading drive)]
2 Drive d: (Dec 28 2014) (CDROM) (Total:4.38 GB) (Free:2.99 GB) UDF

Disk ### Status Size Free Dyn Gpt
-------- ------------- ------- ------- --- ---
Disk 0 Online 232 GB 0 B

Partitions of Disk 0:
===============

Disk ID: 5FBA0294

Partition ### Type Size Offset
------------- ---------------- ------- -------
Partition 1 Recovery 1500 MB 1024 KB
Partition 2 Primary 221 GB 1501 MB
Partition 3 Primary 10 GB 222 GB

======================================================================================================

Disk: 0
Partition 1
Type : 27
Hidden: Yes
Active: Yes

Volume ### Ltr Label Fs Type Size Status Info
---------- --- ----------- ----- ---------- ------- --------- --------
* Volume 2 System NTFS Partition 1500 MB Healthy Hidden

======================================================================================================

Disk: 0
Partition 2
Type : 07
Hidden: No
Active: No

Volume ### Ltr Label Fs Type Size Status Info
---------- --- ----------- ----- ---------- ------- --------- --------
* Volume 1 C TI106034W0C NTFS Partition 221 GB Healthy Boot

======================================================================================================

Disk: 0
Partition 3
Type : 17
Hidden: Yes
Active: No

There is no volume associated with this partition.

======================================================================================================
============================== MBR Partition Table ==================

==============================
Partitions of Disk 0:
===============
Disk ID: 5FBA0294
Partition 1: (Active) - (Size=1 GB) - (Type=27)
Partition 2: (Not Active) - (Size=221 GB) - (Type=07 NTFS)
Partition 3: (Not Active) - (Size=10 GB) - (Type=17)


Windows Boot Manager
--------------------
identifier {bootmgr}
device partition=\Device\HarddiskVolume1
description Windows Boot Manager
locale en-US
inherit {globalsettings}
default {current}
resumeobject {3a733db7-f870-11df-845a-ae75cf2811f8}
displayorder {current}
toolsdisplayorder {memdiag}
timeout 30

Windows Boot Loader
-------------------
identifier {current}
device partition=C:
path \windows\system32\winload.exe
description Windows 7
locale en-US
inherit {bootloadersettings}
recoverysequence {3a733db9-f870-11df-845a-ae75cf2811f8}
recoveryenabled Yes
osdevice partition=C:
systemroot \windows
resumeobject {3a733db7-f870-11df-845a-ae75cf2811f8}
nx OptIn

Windows Boot Loader
-------------------
identifier {3a733db9-f870-11df-845a-ae75cf2811f8}
device ramdisk=[\Device\HarddiskVolume1]\Recovery\WindowsRE\Winre.wim,{3a733dba-f870-11df-845a-ae75cf2811f8}
path \windows\system32\winload.exe
description Windows Recovery Environment
inherit {bootloadersettings}
osdevice ramdisk=[\Device\HarddiskVolume1]\Recovery\WindowsRE\Winre.wim,{3a733dba-f870-11df-845a-ae75cf2811f8}
systemroot \windows
nx OptIn
winpe Yes

Resume from Hibernate
---------------------
identifier {3a733db7-f870-11df-845a-ae75cf2811f8}
device partition=C:
path \windows\system32\winresume.exe
description Windows Resume Application
locale en-US
inherit {resumeloadersettings}
filedevice partition=C:
filepath \hiberfil.sys
debugoptionenabled No

Windows Memory Tester
---------------------
identifier {memdiag}
device partition=\Device\HarddiskVolume1
path \boot\memtest.exe
description Windows Memory Diagnostic
locale en-US
inherit {globalsettings}
badmemoryaccess Yes

EMS Settings
------------
identifier {emssettings}
bootems Yes

Debugger Settings
-----------------
identifier {dbgsettings}
debugtype Serial
debugport 1
baudrate 115200

RAM Defects
-----------
identifier {badmemory}

Global Settings
---------------
identifier {globalsettings}
inherit {dbgsettings}
{emssettings}
{badmemory}

Boot Loader Settings
--------------------
identifier {bootloadersettings}
inherit {globalsettings}
{hypervisorsettings}

Hypervisor Settings
-------------------
identifier {hypervisorsettings}
hypervisordebugtype Serial
hypervisordebugport 1
hypervisorbaudrate 115200

Resume Loader Settings
----------------------
identifier {resumeloadersettings}
inherit {globalsettings}

Device options
--------------
identifier {3a733dba-f870-11df-845a-ae75cf2811f8}
description Ramdisk Options
ramdisksdidevice partition=\Device\HarddiskVolume1
ramdisksdipath \Recovery\WindowsRE\boot.sdi


****** End Of Log ******
dannia4
Active Member
 
Posts: 13
Joined: December 29th, 2014, 7:00 pm
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Re: Laptop Left Click Haywire and Shut Down Problem

Unread postby wannabeageek » January 1st, 2015, 10:46 pm

dannia4 wrote:Oh, I'm sorry! Embarrassed to say I don't even know what Microsoft Office Enterprise 2007 is. When I purchased this computer, I know it came with Microsoft Office Word 2007. Could I have inadvertently downloaded MO Enterprise 2007 at some point?


Sorry dannia4, but this is not something that just happens to get downloaded in passing as it requires a specific license key to install it; especially one that validates it as 100 percent genuine.
Did you buy this from a private party or from a vendor, ie: Fry's Electronics, Staples, Best Buy, etc...?

Please note, that License issue with Microsoft Office Enterprise 2007 is not sold to individual home computer users and hence is not generally legal on a home computer even it was bought via your employer.

License issue with Microsoft Office Enterprise 2007
The Microsoft Office Enterprise 2007 is not sold to individual home computer users and hence is not generally legal on a home computer.

Per our policy concerning illegally licensed software, I can offer you no further assistance as long as you have Microsoft Office Enterprise 2007 installed.

I strongly recommend that you uninstall Microsoft Office Enterprise 2007 however that choice is up to you.
  • If you choose NOT to remove this program, please indicate that in your next reply and ignore the remaining steps.
    or,
  • If you choose to remove this program then perform the following steps:
    1. Click on Start, then click the Start Search box on the Start Menu.
    2. Copy and paste the value below without the word Code: into the open text entry box:
      Code: Select all
       appwiz.cpl 
      and press Enter - the Unistall or change a program list will be opened.
    3. Right-click the MS Office Enterprise 2007 entry, choose Uninstall/Change and give permission to Continue.
  • Reboot (restart) your computer.
wannabeageek
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Posts: 1773
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Location: California

Re: Laptop Left Click Haywire and Shut Down Problem

Unread postby dannia4 » January 2nd, 2015, 9:18 am

Hi wannabeageek,

I purchased this computer from Best Buy approximately 3 years ago. It is my first computer. I am a senior citizen and have little experience on the computer. I use it only for e-mailing, chatting on a forum, playing games, and looking up a few things. I probably don't know or would even understand 99% of its capability!

I looked at my "All Programs" list and do not see MS Office Enterprise 2007 listed anywhere. Microsoft Office Word 2007 and Microsoft Office Excel 2007 are listed. I fully understand and respect your policy and I'm happy to proceed with your instructions, but can you tell me if this program could have been included with my purchase from Best Buy? What MS Office Enterprise do, in particular? Is it something I would need? I'm sorry for this stupid question, but is it something that might be essential to this computer?

Thanks.
dannia4
Active Member
 
Posts: 13
Joined: December 29th, 2014, 7:00 pm

Re: Laptop Left Click Haywire and Shut Down Problem

Unread postby dannia4 » January 2nd, 2015, 9:43 am

If I uninstall it, it won't affect MS Office Word 2007 or MS Office Excel 2007 in any way? Thanks again.
dannia4
Active Member
 
Posts: 13
Joined: December 29th, 2014, 7:00 pm

Re: Laptop Left Click Haywire and Shut Down Problem

Unread postby dannia4 » January 2nd, 2015, 12:19 pm

Hi wannabeageek,

I spent the past couple of hours trying to investigate this situation. I looked at my "Add/Remove" programs list and see Microsoft Office Enterprise 2007 listed. I then called Microsoft and they have no clue as to why I have the program or how I got it. All they could tell me was that they don't install Enterprise as a Microsoft update. Then I called Toshiba. They said they do not pre-install Enterprise. Then I called Best Buy. Their Geek Squad tech said he doesn't know how or when Enterprise was installed, but that Enterprise is bound to my Microsoft Office Word 2007 and Microsoft Office Excel 2007, so by uninstalling it, it would remove those two programs!

I saw Microsoft Office 2010 listed somewhere on my computer and I bought this computer in 2010. The GS tech said that I purchased my computer with probably a 60-day trial period for Microsoft Office. I vaguely remember bringing my computer in to the Best Buy store quite a while ago and their Geek Squad did something with it, but I can't remember what I brought it in for. I'm thinking it's possible it was the end of my trial period and they installed the permanent Word and Excel programs (?) Perhaps they installed Enterprise 2007 as the package that contains both Word and Excel programs (?) The GS tech told me if I bring my computer in to the store again, they will be able to give me more information. I will probably do this to get a more definitive answer about this situation. Until then, I cannot go ahead and uninstall Enterprise as I don't know what it might delete on my computer.

Do you have any other suggestions for me? Thanks.
dannia4
Active Member
 
Posts: 13
Joined: December 29th, 2014, 7:00 pm

Re: Laptop Left Click Haywire and Shut Down Problem

Unread postby Cypher » January 3rd, 2015, 8:11 am

Cracked - Illegal Software

May I draw your attention to the topic: ALL USERS OF THIS FORUM MUST READ THIS FIRST, which you should have read before posting for help.
The section here explains why we bring this to your attention.

If you wish to receive help from us, you must remove any and all of the following from your computer:
  • Illegal software
  • Cracked software
  • illegal software key generators

Once the software and/or keygens have been removed, if you still need help, please start a new thread... include a link to your closed topic and include NEW DDS logs :
  • DDS.txt.
  • Attach.txt.
  • Details of the problems you're experiencing.
Wait for a new helper. Do not reply to your topic before a helper has replied.

This topic is now closed.
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