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Wonky computer after installing TomTom crap

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Wonky computer after installing TomTom crap

Unread postby Screed92 » December 1st, 2014, 1:48 am

Need help, please. Just bought a new TomTom the other day. Went to their website as listed in the manual today to download their software. Seems like loads of crapware was installed instead. Looks like I was able to remove most of what was installed but Spybot is still coming up with a whole list of stuff, but there are two items that it can't get rid of. I've uninstalled everything that was installed today but the computer is still acting very wonky so I'm not sure I got everything.

Downloaded DDS but it won't run for some reason.

Thanks in advance for your help.
Screed92
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Re: Wonky computer after installing TomTom crap

Unread postby nunped » December 2nd, 2014, 12:34 pm

Hello Screed92, and welcome to the forum.

My name is nunped and I'll be helping you with any malware problems.

Please be aware that removing Malware is a potentially hazardous undertaking. I will take care not to knowingly suggest courses of action that might damage your computer. However it is impossible for me to foresee all interactions that may happen between the software on your computer and those we'll use to clear you of infection, and I cannot guarantee the safety of your system. It is possible that we might encounter situations where the only recourse is to re-format and re-install your operating system, or to necessitate you taking your computer to a repair shop.

Because of this, I advise you to backup any personal files and folders before you start.

Here are some guidelines for the cleaning process to run as easy as possible.

  1. Please read this topic: ALL USERS OF THIS FORUM MUST READ THIS FIRST where the conditions for receiving help here are explained.
  2. The instructions being given are for YOUR computer and system only! Using these instructions on a different computer can cause damage to that computer and possibly render it inoperable!
  3. You must have Administrator rights permissions for this computer.
  4. DO NOT run any other fix or removal tools unless instructed to do so!
  5. DO NOT install any other software (or hardware) during the cleaning process. This adds more items to be researched.
  6. Only post your problem at one help site. Applying fixes from multiple help sites can cause problems.
  7. Only reply to this thread. Do not start another thread.
  8. The absence of symptoms does not imply the absence of malware. Please continue responding until I give you the "All Clean".
  9. No Reply Within 3 Days will result in your topic being closed!



Read through these instructions with your full attention.
Please ask first if you have any doubts.

Try this tool:
Please download OTL by Old Timer and save it to your Desktop.

  • Right click on OTL.exe And select Run as administrator to run it.
  • Click the Quick Scan button. Do not change any settings unless otherwise told to do so. The scan wont take long.
  • When done, two Notepad files will open.
    • OTL.txt <-- Will be opened
    • Extras.txt <-- Will be minimized
  • Please post the contents of these 2 Notepad files in your next reply.
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nunped
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Re: Wonky computer after installing TomTom crap

Unread postby Cypher » December 6th, 2014, 8:20 am

Due to a lack of response, this topic is now closed.

If you still require help, please open a new thread in the Infected? Virus, malware, adware, ransomware, oh my! forum, include a fresh FRST log, and wait for a new helper.
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Cypher
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