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Malware Removal Instructions

Hijacker/spy malware infection

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Hijacker/spy malware infection

Unread postby rerats19 » November 18th, 2014, 2:42 pm

Hi I have tried various methods and still have the malware. I am not tech savvy..but will try my best

I am still using XP...for now...thanks for your help. I will be away from the computer weds and thrusday 19 & 20th nov, back for friday the 21st

Randy

UNLESS SPECIFICALLY INSTRUCTED, DO NOT POST THIS LOG.
IF REQUESTED, ZIP IT UP & ATTACH IT
.
DDS (Ver_2012-11-20.01)
.
Microsoft Windows XP Professional
Boot Device: \Device\HarddiskVolume1
Install Date: 5/6/2009 1:03:28 PM
System Uptime: 11/18/2014 11:13:10 AM (0 hours ago)
.
Motherboard: Dell Computer Corp. | | 0C2425
Processor: Intel(R) Pentium(R) 4 CPU 2.53GHz | Microprocessor | 2525/533mhz
.
==== Disk Partitions =========================
.
C: is FIXED (NTFS) - 298 GiB total, 255.694 GiB free.
D: is CDROM ()
E: is CDROM ()
F: is CDROM (CDFS)
.
==== Disabled Device Manager Items =============
.
==== System Restore Points ===================
.
RP793: 10/11/2014 11:20:32 PM - avast! antivirus system restore point
RP794: 10/12/2014 5:00:53 PM - Software Distribution Service 3.0
RP795: 10/13/2014 8:53:36 AM - RegCure Pro Backup
RP796: 10/14/2014 10:24:10 AM - RegCure Pro Backup
RP797: 10/15/2014 10:56:34 AM - System Checkpoint
RP798: 10/15/2014 11:06:49 AM - RegCure Pro Backup
RP799: 10/16/2014 5:00:41 PM - Software Distribution Service 3.0
RP800: 10/17/2014 7:53:01 PM - System Checkpoint
RP801: 10/17/2014 8:35:46 PM - RegCure Pro Backup
RP802: 10/18/2014 9:04:07 PM - System Checkpoint
RP803: 10/19/2014 10:07:11 PM - RegCure Pro Backup
RP804: 10/20/2014 8:48:57 AM - RegCure Pro Backup
RP805: 10/21/2014 8:52:15 AM - System Checkpoint
RP806: 10/22/2014 9:57:02 AM - System Checkpoint
RP807: 10/23/2014 3:21:59 PM - System Checkpoint
RP808: 10/24/2014 3:28:05 PM - System Checkpoint
RP809: 10/25/2014 4:18:00 PM - System Checkpoint
RP810: 10/26/2014 4:33:32 PM - System Checkpoint
RP811: 10/28/2014 12:30:03 PM - System Checkpoint
RP812: 10/30/2014 2:34:47 PM - System Checkpoint
RP813: 10/31/2014 2:44:27 PM - System Checkpoint
RP814: 10/31/2014 3:11:04 PM - RegCure Pro Backup
RP815: 11/1/2014 3:57:20 PM - System Checkpoint
RP816: 11/2/2014 4:41:41 PM - System Checkpoint
RP817: 11/3/2014 5:21:42 PM - System Checkpoint
RP818: 11/4/2014 5:54:16 PM - System Checkpoint
RP819: 11/5/2014 6:32:15 PM - System Checkpoint
RP820: 11/6/2014 6:41:00 PM - System Checkpoint
RP821: 11/7/2014 7:12:47 PM - System Checkpoint
RP822: 11/8/2014 8:01:47 PM - System Checkpoint
RP823: 11/9/2014 8:38:40 PM - System Checkpoint
RP824: 11/10/2014 9:34:17 PM - System Checkpoint
RP825: 11/11/2014 12:19:06 AM - RegCure Pro Backup
RP826: 11/11/2014 1:28:29 PM - Removed Pro PC Cleaner
RP827: 11/12/2014 1:28:59 PM - System Checkpoint
RP828: 11/12/2014 5:00:25 PM - Software Distribution Service 3.0
RP829: 11/12/2014 10:27:00 PM - RegCure Pro Backup
RP830: 11/13/2014 9:34:04 AM - RegCure Pro Backup
RP831: 11/13/2014 10:41:17 AM - Removed Actiontec Gateway
RP832: 11/13/2014 12:50:20 PM - Removed Java(TM) 6 Update 13
RP833: 11/13/2014 12:50:36 PM - Installed Java(TM) 6 Update 35
RP834: 11/13/2014 5:00:19 PM - Software Distribution Service 3.0
RP835: 11/13/2014 8:26:45 PM - RegCure Pro Backup
RP836: 11/14/2014 9:24:08 PM - System Checkpoint
RP837: 11/15/2014 9:19:07 AM - Removed TuneUp Utilities 2014
RP838: 11/15/2014 9:20:21 AM - Removed TuneUp Utilities 2014 (en-US)
RP839: 11/15/2014 10:00:12 AM - Removed DriverUpdate
RP840: 11/15/2014 10:12:50 AM - RegCure Pro Backup
RP841: 11/15/2014 5:39:44 PM - Installed Suite2
RP842: 11/15/2014 5:41:30 PM - Installed Suite2
RP843: 11/15/2014 5:44:14 PM - Installed Suite2
RP844: 11/16/2014 9:55:04 PM - System Checkpoint
RP845: 11/17/2014 11:38:15 AM - RegCure Pro Backup
RP846: 11/18/2014 10:37:40 AM - Removed DriverUpdate
.
==== Installed Programs ======================
.
7-Zip 4.57
7-Zip 9.20
Acrobat.com
Actiontec Gateway
Adobe AIR
Adobe Flash Player 10 ActiveX
Adobe Flash Player 15 Plugin
Adobe Reader XI (11.0.06)
Adobe Shockwave Player 11.5
Apple Application Support
Apple Mobile Device Support
Apple Software Update
avast! Free Antivirus
BCM V.92 56K Modem
Bonjour
Broadcom 440x 10/100 Integrated Controller
Canon Easy-WebPrint EX
Canon IJ Network Scanner Selector EX
Canon IJ Network Tool
Canon IJ Scan Utility
Canon Inkjet Printer/Scanner/Fax Extended Survey Program
Canon MP Drivers 6.0
Canon MX920 series MP Drivers
Canon MX920 series On-screen Manual
Canon MX920 series User Registration
Canon My Image Garden
Canon My Image Garden Design Files
Canon My Printer
Canon Quick Menu
Canon ScanGear Starter
Canon Speed Dial Utility
CartwheelForChrome
CCleaner
Citrix Receiver Updater
Compatibility Pack for the 2007 Office system
Critical Update for Windows Media Player 11 (KB959772)
CyberLink LabelPrint 2.5
CyberLink Media Suite 10
CyberLink Power2Go 7
Dell System Detect
FrostWire 5.7.7
Google Chrome
Google Update Helper
Hotfix for Microsoft .NET Framework 3.5 SP1 (KB953595)
Hotfix for Microsoft .NET Framework 3.5 SP1 (KB958484)
Hotfix for Windows Media Format 11 SDK (KB929399)
Hotfix for Windows Media Player 11 (KB939683)
Hotfix for Windows XP (KB2443685)
Hotfix for Windows XP (KB2633952)
Hotfix for Windows XP (KB2779562)
Hotfix for Windows XP (KB952287)
Hotfix for Windows XP (KB954550-v5)
Hotfix for Windows XP (KB954708)
Hotfix for Windows XP (KB961118)
Hotfix for Windows XP (KB970653-v3)
Hotfix for Windows XP (KB976098-v2)
Hotfix for Windows XP (KB979306)
Hotfix for Windows XP (KB981793)
Intel(R) Extreme Graphics Driver
Itibiti RTC
iTunes
Java Auto Updater
Java(TM) 6 Update 3
Java(TM) 6 Update 35
Java(TM) 6 Update 7
LG ODD Auto Firmware Update
LimeWire 5.6.2
Malwarebytes Anti-Malware version 2.0.3.1025
Microsoft .NET Framework 1.1
Microsoft .NET Framework 1.1 Security Update (KB2698023)
Microsoft .NET Framework 1.1 Security Update (KB2833941)
Microsoft .NET Framework 1.1 Security Update (KB979906)
Microsoft .NET Framework 2.0 Service Pack 2
Microsoft .NET Framework 3.0 Service Pack 2
Microsoft .NET Framework 3.5 SP1
Microsoft .NET Framework 4 Client Profile
Microsoft .NET Framework 4 Extended
Microsoft Application Error Reporting
Microsoft Automated Troubleshooting Services Shim
Microsoft Compression Client Pack 1.0 for Windows XP
Microsoft Fix it Center
Microsoft Office Basic Edition 2003
Microsoft Office PowerPoint Viewer 2007 (English)
Microsoft Office Professional Edition 2003
Microsoft Silverlight
Microsoft Sync Framework Runtime Native v1.0 (x86)
Microsoft Sync Framework Services Native v1.0 (x86)
Microsoft User-Mode Driver Framework Feature Pack 1.0
Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053
Microsoft Visual C++ 2005 Redistributable
Microsoft Visual C++ 2008 Redistributable - x86 9.0.21022
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219
Mozilla Firefox 32.0.3 (x86 en-US)
Mozilla Maintenance Service
Office Suite X 3.3
OGA Notifier 2.0.0048.0
QuickTime 7
RealDownloader
RealNetworks - Microsoft Visual C++ 2008 Runtime
RealNetworks - Microsoft Visual C++ 2010 Runtime
RealPlayer
RealUpgrade 1.1
RegCure Pro
Security Update for CAPICOM (KB931906)
Security Update for Microsoft .NET Framework 3.5 SP1 (KB2604111)
Security Update for Microsoft .NET Framework 3.5 SP1 (KB2736416)
Security Update for Microsoft .NET Framework 3.5 SP1 (KB2840629)
Security Update for Microsoft .NET Framework 3.5 SP1 (KB2861697)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2604121)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2656351)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2656368v2)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2686827)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2729449)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2736428)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2737019)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2742595)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2789642)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2804576)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2832407)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2835393)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2840628v2)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2858302v2)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2861188)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2898855v2)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2901110v2)
Security Update for Microsoft .NET Framework 4 Extended (KB2487367)
Security Update for Microsoft .NET Framework 4 Extended (KB2656351)
Security Update for Microsoft .NET Framework 4 Extended (KB2736428)
Security Update for Microsoft .NET Framework 4 Extended (KB2742595)
Security Update for Microsoft .NET Framework 4 Extended (KB2858302v2)
Security Update for Microsoft .NET Framework 4 Extended (KB2901110v2)
Security Update for Microsoft Windows (KB2564958)
Security Update for Windows Internet Explorer 8 (KB2416400)
Security Update for Windows Internet Explorer 8 (KB2482017)
Security Update for Windows Internet Explorer 8 (KB2510531)
Security Update for Windows Internet Explorer 8 (KB2544521)
Security Update for Windows Internet Explorer 8 (KB2647516)
Security Update for Windows Internet Explorer 8 (KB2761465)
Security Update for Windows Internet Explorer 8 (KB2792100)
Security Update for Windows Internet Explorer 8 (KB2797052)
Security Update for Windows Internet Explorer 8 (KB2799329)
Security Update for Windows Internet Explorer 8 (KB2809289)
Security Update for Windows Internet Explorer 8 (KB2870699)
Security Update for Windows Internet Explorer 8 (KB2879017)
Security Update for Windows Internet Explorer 8 (KB2888505)
Security Update for Windows Internet Explorer 8 (KB2898785)
Security Update for Windows Internet Explorer 8 (KB2909210)
Security Update for Windows Internet Explorer 8 (KB2909921)
Security Update for Windows Internet Explorer 8 (KB2925418)
Security Update for Windows Internet Explorer 8 (KB2936068)
Security Update for Windows Internet Explorer 8 (KB2964358)
Security Update for Windows Internet Explorer 8 (KB969897)
Security Update for Windows Internet Explorer 8 (KB971961)
Security Update for Windows Internet Explorer 8 (KB972260)
Security Update for Windows Internet Explorer 8 (KB974455)
Security Update for Windows Internet Explorer 8 (KB976325)
Security Update for Windows Internet Explorer 8 (KB978207)
Security Update for Windows Internet Explorer 8 (KB981332)
Security Update for Windows Internet Explorer 8 (KB982381)
Security Update for Windows Media Player (KB2378111)
Security Update for Windows Media Player (KB2834904-v2)
Security Update for Windows Media Player (KB952069)
Security Update for Windows Media Player (KB954155)
Security Update for Windows Media Player (KB968816)
Security Update for Windows Media Player (KB973540)
Security Update for Windows Media Player (KB975558)
Security Update for Windows Media Player (KB978695)
Security Update for Windows Media Player 11 (KB936782)
Security Update for Windows Media Player 11 (KB954154)
Security Update for Windows XP (KB2079403)
Security Update for Windows XP (KB2115168)
Security Update for Windows XP (KB2121546)
Security Update for Windows XP (KB2229593)
Security Update for Windows XP (KB2259922)
Security Update for Windows XP (KB2286198)
Security Update for Windows XP (KB2296011)
Security Update for Windows XP (KB2296199)
Security Update for Windows XP (KB2347290)
Security Update for Windows XP (KB2360937)
Security Update for Windows XP (KB2387149)
Security Update for Windows XP (KB2393802)
Security Update for Windows XP (KB2412687)
Security Update for Windows XP (KB2419632)
Security Update for Windows XP (KB2423089)
Security Update for Windows XP (KB2436673)
Security Update for Windows XP (KB2440591)
Security Update for Windows XP (KB2443105)
Security Update for Windows XP (KB2476490)
Security Update for Windows XP (KB2476687)
Security Update for Windows XP (KB2478960)
Security Update for Windows XP (KB2478971)
Security Update for Windows XP (KB2479628)
Security Update for Windows XP (KB2479943)
Security Update for Windows XP (KB2481109)
Security Update for Windows XP (KB2483185)
Security Update for Windows XP (KB2485376)
Security Update for Windows XP (KB2485663)
Security Update for Windows XP (KB2506212)
Security Update for Windows XP (KB2507618)
Security Update for Windows XP (KB2507938)
Security Update for Windows XP (KB2508429)
Security Update for Windows XP (KB2509553)
Security Update for Windows XP (KB2524375)
Security Update for Windows XP (KB2535512)
Security Update for Windows XP (KB2536276-v2)
Security Update for Windows XP (KB2544893-v2)
Security Update for Windows XP (KB2566454)
Security Update for Windows XP (KB2570222)
Security Update for Windows XP (KB2570947)
Security Update for Windows XP (KB2584146)
Security Update for Windows XP (KB2585542)
Security Update for Windows XP (KB2592799)
Security Update for Windows XP (KB2598479)
Security Update for Windows XP (KB2603381)
Security Update for Windows XP (KB2618451)
Security Update for Windows XP (KB2619339)
Security Update for Windows XP (KB2620712)
Security Update for Windows XP (KB2624667)
Security Update for Windows XP (KB2631813)
Security Update for Windows XP (KB2633171)
Security Update for Windows XP (KB2646524)
Security Update for Windows XP (KB2653956)
Security Update for Windows XP (KB2655992)
Security Update for Windows XP (KB2659262)
Security Update for Windows XP (KB2660465)
Security Update for Windows XP (KB2661637)
Security Update for Windows XP (KB2676562)
Security Update for Windows XP (KB2686509)
Security Update for Windows XP (KB2691442)
Security Update for Windows XP (KB2698365)
Security Update for Windows XP (KB2705219-v2)
Security Update for Windows XP (KB2712808)
Security Update for Windows XP (KB2719985)
Security Update for Windows XP (KB2723135-v2)
Security Update for Windows XP (KB2724197)
Security Update for Windows XP (KB2727528)
Security Update for Windows XP (KB2753842-v2)
Security Update for Windows XP (KB2757638)
Security Update for Windows XP (KB2758857)
Security Update for Windows XP (KB2770660)
Security Update for Windows XP (KB2778344)
Security Update for Windows XP (KB2779030)
Security Update for Windows XP (KB2780091)
Security Update for Windows XP (KB2799494)
Security Update for Windows XP (KB2802968)
Security Update for Windows XP (KB2807986)
Security Update for Windows XP (KB2813345)
Security Update for Windows XP (KB2820197)
Security Update for Windows XP (KB2820917)
Security Update for Windows XP (KB2834886)
Security Update for Windows XP (KB2845187)
Security Update for Windows XP (KB2847311)
Security Update for Windows XP (KB2849470)
Security Update for Windows XP (KB2850869)
Security Update for Windows XP (KB2859537)
Security Update for Windows XP (KB2862152)
Security Update for Windows XP (KB2862330)
Security Update for Windows XP (KB2862335)
Security Update for Windows XP (KB2864063)
Security Update for Windows XP (KB2868038)
Security Update for Windows XP (KB2868626)
Security Update for Windows XP (KB2876217)
Security Update for Windows XP (KB2876315)
Security Update for Windows XP (KB2876331)
Security Update for Windows XP (KB2883150)
Security Update for Windows XP (KB2892075)
Security Update for Windows XP (KB2893294)
Security Update for Windows XP (KB2893984)
Security Update for Windows XP (KB2898715)
Security Update for Windows XP (KB2900986)
Security Update for Windows XP (KB2914368)
Security Update for Windows XP (KB2916036)
Security Update for Windows XP (KB2922229)
Security Update for Windows XP (KB2929961)
Security Update for Windows XP (KB2930275)
Security Update for Windows XP (KB923561)
Security Update for Windows XP (KB923789)
Security Update for Windows XP (KB938464-v2)
Security Update for Windows XP (KB941569)
Security Update for Windows XP (KB946648)
Security Update for Windows XP (KB950762)
Security Update for Windows XP (KB950974)
Security Update for Windows XP (KB951066)
Security Update for Windows XP (KB951376-v2)
Security Update for Windows XP (KB951748)
Security Update for Windows XP (KB952004)
Security Update for Windows XP (KB952954)
Security Update for Windows XP (KB954459)
Security Update for Windows XP (KB954600)
Security Update for Windows XP (KB955069)
Security Update for Windows XP (KB956572)
Security Update for Windows XP (KB956744)
Security Update for Windows XP (KB956802)
Security Update for Windows XP (KB956803)
Security Update for Windows XP (KB956844)
Security Update for Windows XP (KB957097)
Security Update for Windows XP (KB958644)
Security Update for Windows XP (KB958687)
Security Update for Windows XP (KB958690)
Security Update for Windows XP (KB958869)
Security Update for Windows XP (KB959426)
Security Update for Windows XP (KB960225)
Security Update for Windows XP (KB960715)
Security Update for Windows XP (KB960803)
Security Update for Windows XP (KB960859)
Security Update for Windows XP (KB961371)
Security Update for Windows XP (KB961373)
Security Update for Windows XP (KB961501)
Security Update for Windows XP (KB963027)
Security Update for Windows XP (KB968537)
Security Update for Windows XP (KB969059)
Security Update for Windows XP (KB969898)
Security Update for Windows XP (KB969947)
Security Update for Windows XP (KB970238)
Security Update for Windows XP (KB970430)
Security Update for Windows XP (KB971468)
Security Update for Windows XP (KB971486)
Security Update for Windows XP (KB971557)
Security Update for Windows XP (KB971633)
Security Update for Windows XP (KB971657)
Security Update for Windows XP (KB972270)
Security Update for Windows XP (KB973346)
Security Update for Windows XP (KB973354)
Security Update for Windows XP (KB973507)
Security Update for Windows XP (KB973525)
Security Update for Windows XP (KB973869)
Security Update for Windows XP (KB973904)
Security Update for Windows XP (KB974112)
Security Update for Windows XP (KB974318)
Security Update for Windows XP (KB974392)
Security Update for Windows XP (KB974571)
Security Update for Windows XP (KB975025)
Security Update for Windows XP (KB975467)
Security Update for Windows XP (KB975560)
Security Update for Windows XP (KB975561)
Security Update for Windows XP (KB975562)
Security Update for Windows XP (KB975713)
Security Update for Windows XP (KB977165-v2)
Security Update for Windows XP (KB977816)
Security Update for Windows XP (KB977914)
Security Update for Windows XP (KB978037)
Security Update for Windows XP (KB978251)
Security Update for Windows XP (KB978262)
Security Update for Windows XP (KB978338)
Security Update for Windows XP (KB978542)
Security Update for Windows XP (KB978601)
Security Update for Windows XP (KB978706)
Security Update for Windows XP (KB979309)
Security Update for Windows XP (KB979482)
Security Update for Windows XP (KB979559)
Security Update for Windows XP (KB979683)
Security Update for Windows XP (KB979687)
Security Update for Windows XP (KB980195)
Security Update for Windows XP (KB980218)
Security Update for Windows XP (KB980232)
Security Update for Windows XP (KB980436)
Security Update for Windows XP (KB981322)
Security Update for Windows XP (KB981852)
Security Update for Windows XP (KB981997)
Security Update for Windows XP (KB982132)
Security Update for Windows XP (KB982214)
Security Update for Windows XP (KB982665)
Skype Click to Call
Skype™ 6.11
SoundMAX
Spybot - Search & Destroy
Update for Microsoft .NET Framework 3.5 SP1 (KB963707)
Update for Windows Internet Explorer 8 (KB968220)
Update for Windows Internet Explorer 8 (KB976662)
Update for Windows Internet Explorer 8 (KB976749)
Update for Windows Internet Explorer 8 (KB980182)
Update for Windows XP (KB2141007)
Update for Windows XP (KB2345886)
Update for Windows XP (KB2467659)
Update for Windows XP (KB2641690)
Update for Windows XP (KB2661254-v2)
Update for Windows XP (KB2736233)
Update for Windows XP (KB2749655)
Update for Windows XP (KB2863058)
Update for Windows XP (KB2904266)
Update for Windows XP (KB2934207)
Update for Windows XP (KB951978)
Update for Windows XP (KB955759)
Update for Windows XP (KB955839)
Update for Windows XP (KB961503)
Update for Windows XP (KB967715)
Update for Windows XP (KB968389)
Update for Windows XP (KB971029)
Update for Windows XP (KB971737)
Update for Windows XP (KB973687)
Update for Windows XP (KB973815)
Visual C++ 2008 x86 Runtime - (v9.0.30729)
Visual C++ 2008 x86 Runtime - v9.0.30729.01
Visual Studio 2012 x86 Redistributables
WebFldrs XP
Windows Genuine Advantage Notifications (KB905474)
Windows Genuine Advantage Validation Tool (KB892130)
Windows Internet Explorer 8
Windows Live Sync
Windows Live Upload Tool
Windows Media Format 11 runtime
Windows Media Player 11
Windows PowerShell(TM) 1.0
Windows XP Service Pack 3
YouCam
.
==== Event Viewer Messages From Past Week ========
.
11/18/2014 11:12:33 AM, error: Service Control Manager [7034] - The iPod Service service terminated unexpectedly. It has done this 1 time(s).
11/18/2014 11:12:33 AM, error: Service Control Manager [7034] - The Application Layer Gateway Service service terminated unexpectedly. It has done this 1 time(s).
11/18/2014 10:31:39 AM, error: Service Control Manager [7009] - Timeout (30000 milliseconds) waiting for the Print Spooler service to connect.
11/18/2014 10:31:39 AM, error: Service Control Manager [7000] - The Print Spooler service failed to start due to the following error: The service did not respond to the start or control request in a timely fashion.
11/18/2014 10:31:00 AM, error: Service Control Manager [7031] - The OgpricsStfulnesses service terminated unexpectedly. It has done this 2 time(s). The following corrective action will be taken in 1000 milliseconds: Restart the service.
11/18/2014 10:30:41 AM, error: Service Control Manager [7034] - The Skype C2C Service service terminated unexpectedly. It has done this 1 time(s).
11/18/2014 10:30:41 AM, error: Service Control Manager [7034] - The RealNetworks Downloader Resolver Service service terminated unexpectedly. It has done this 1 time(s).
11/18/2014 10:30:41 AM, error: Service Control Manager [7034] - The Canon Inkjet Printer/Scanner/Fax Extended Survey Program service terminated unexpectedly. It has done this 1 time(s).
11/18/2014 10:30:41 AM, error: Service Control Manager [7034] - The Bonjour Service service terminated unexpectedly. It has done this 1 time(s).
11/18/2014 10:30:41 AM, error: Service Control Manager [7031] - The Print Spooler service terminated unexpectedly. It has done this 1 time(s). The following corrective action will be taken in 60000 milliseconds: Restart the service.
11/18/2014 10:30:41 AM, error: Service Control Manager [7031] - The OgpricsStfulnesses service terminated unexpectedly. It has done this 1 time(s). The following corrective action will be taken in 1000 milliseconds: Restart the service.
11/18/2014 10:30:41 AM, error: Service Control Manager [7031] - The Apple Mobile Device service terminated unexpectedly. It has done this 1 time(s). The following corrective action will be taken in 60000 milliseconds: Restart the service.
11/17/2014 5:24:47 AM, error: W32Time [17] - Time Provider NtpClient: An error occurred during DNS lookup of the manually configured peer 'time.windows.com,0x1'. NtpClient will try the DNS lookup again in 480 minutes. The error was: A socket operation was attempted to an unreachable host. (0x80072751)
11/17/2014 10:45:04 AM, error: Service Control Manager [7000] - The Application Layer Gateway Service service failed to start due to the following error: The service did not respond to the start or control request in a timely fashion.
11/17/2014 10:45:03 AM, error: Service Control Manager [7009] - Timeout (30000 milliseconds) waiting for the Application Layer Gateway Service service to connect.
11/17/2014 10:44:29 AM, error: DCOM [10005] - DCOM got error "%1055" attempting to start the service winmgmt with arguments "" in order to run the server: {8BC3F05E-D86B-11D0-A075-00C04FB68820}
11/17/2014 10:44:29 AM, error: DCOM [10005] - DCOM got error "%1055" attempting to start the service netman with arguments "" in order to run the server: {BA126AE5-2166-11D1-B1D0-00805FC1270E}
11/17/2014 10:44:29 AM, error: DCOM [10005] - DCOM got error "%1055" attempting to start the service iPod Service with arguments "" in order to run the server: {063D34A4-BF84-4B8D-B699-E8CA06504DDE}
11/17/2014 10:44:29 AM, error: DCOM [10005] - DCOM got error "%1055" attempting to start the service BITS with arguments "" in order to run the server: {4991D34B-80A1-4291-83B6-3328366B9097}
11/17/2014 1:24:35 AM, error: W32Time [17] - Time Provider NtpClient: An error occurred during DNS lookup of the manually configured peer 'time.windows.com,0x1'. NtpClient will try the DNS lookup again in 240 minutes. The error was: A socket operation was attempted to an unreachable host. (0x80072751)
11/16/2014 9:54:25 PM, error: W32Time [17] - Time Provider NtpClient: An error occurred during DNS lookup of the manually configured peer 'time.windows.com,0x1'. NtpClient will try the DNS lookup again in 30 minutes. The error was: A socket operation was attempted to an unreachable host. (0x80072751)
11/16/2014 9:39:25 PM, error: W32Time [17] - Time Provider NtpClient: An error occurred during DNS lookup of the manually configured peer 'time.windows.com,0x1'. NtpClient will try the DNS lookup again in 15 minutes. The error was: A socket operation was attempted to an unreachable host. (0x80072751)
11/16/2014 11:24:29 PM, error: W32Time [17] - Time Provider NtpClient: An error occurred during DNS lookup of the manually configured peer 'time.windows.com,0x1'. NtpClient will try the DNS lookup again in 120 minutes. The error was: A socket operation was attempted to an unreachable host. (0x80072751)
11/16/2014 10:24:26 PM, error: W32Time [17] - Time Provider NtpClient: An error occurred during DNS lookup of the manually configured peer 'time.windows.com,0x1'. NtpClient will try the DNS lookup again in 60 minutes. The error was: A socket operation was attempted to an unreachable host. (0x80072751)
11/15/2014 9:42:24 AM, error: Service Control Manager [7022] - The OgpricsStfulnesses service hung on starting.
11/15/2014 9:11:27 AM, error: Service Control Manager [7034] - The TuneUp Utilities Service service terminated unexpectedly. It has done this 1 time(s).
11/13/2014 8:53:34 AM, error: Service Control Manager [7000] - The Service Component of VO service failed to start due to the following error: The system cannot find the file specified.
11/13/2014 8:53:15 AM, error: sr [1] - The System Restore filter encountered the unexpected error '0xC0000001' while processing the file '' on the volume 'HarddiskVolume1'. It has stopped monitoring the volume.
11/13/2014 12:50:02 PM, error: Service Control Manager [7034] - The Java Quick Starter service terminated unexpectedly. It has done this 1 time(s).
11/13/2014 12:09:04 PM, error: Service Control Manager [7026] - The following boot-start or system-start driver(s) failed to load: PCIIde
11/13/2014 11:51:42 AM, error: atapi [9] - The device, \Device\Ide\IdePort1, did not respond within the timeout period.
11/12/2014 2:51:28 AM, error: Service Control Manager [7034] - The Service Component of VO service terminated unexpectedly. It has done this 1 time(s).
11/11/2014 1:33:53 PM, error: Service Control Manager [7034] - The Search Protect Service service terminated unexpectedly. It has done this 1 time(s).
.
==== End Of File ===========================


DDS (Ver_2012-11-20.01) - NTFS_x86
Internet Explorer: 8.0.6001.18702 BrowserJavaVersion: 1.6.0_35
Run by Randy at 11:31:14 on 2014-11-18
Microsoft Windows XP Professional 5.1.2600.3.1252.1.1033.18.1527.320 [GMT -7:00]
.
AV: PC Cleaner Pro *Disabled/Updated* {737A8864-C2D9-4337-B49A-B5E35815B9BB}
AV: AVG Internet Security 2014 *Enabled/Updated* {17DDD097-36FF-435F-9E1B-52D74245D6BF}
AV: avast! Antivirus *Enabled/Updated* {7591DB91-41F0-48A3-B128-1A293FD8233D}
FW: AVG Internet Security 2014 *Enabled*
.
============== Running Processes ================
.
C:\Program Files\AVAST Software\Avast\AvastSvc.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\hkcmd.exe
C:\Program Files\Analog Devices\Core\smax4pnp.exe
C:\WINDOWS\BCMSMMSG.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
C:\Program Files\AVAST Software\Avast\AvastUI.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Program Files\CyberLink\Power2Go\CLMLSvc.exe
C:\Program Files\Canon\IJPLM\IJPLMSVC.EXE
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
C:\Program Files\OgpricsStfulnesses\OgpricsStfulnesses.exe
C:\Program Files\Google\Chrome\Application\chrome.exe
C:\Program Files\CCleaner\CCleaner.exe
C:\WINDOWS\system32\NOTEPAD.EXE
C:\Program Files\RealNetworks\RealDownloader\rndlresolversvc.exe
C:\Documents and Settings\All Users\Application Data\Skype\Toolbars\Skype C2C Service\c2c_service.exe
C:\Program Files\lg_fwupdate\fwupdate.exe
C:\WINDOWS\system32\wbem\wmiprvse.exe
C:\WINDOWS\system32\wuauclt.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\WINDOWS\System32\alg.exe
C:\WINDOWS\system32\wbem\unsecapp.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Program Files\OgpricsStfulnesses\OgpricsStfulnessesHelper.exe
C:\Program Files\Mozilla Firefox\plugin-container.exe
C:\Program Files\Google\Chrome\Application\chrome.exe
C:\Program Files\Google\Chrome\Application\chrome.exe
C:\Program Files\Google\Chrome\Application\chrome.exe
C:\WINDOWS\System32\svchost.exe -k netsvcs
C:\WINDOWS\system32\svchost.exe -k WudfServiceGroup
C:\WINDOWS\system32\svchost.exe -k NetworkService
C:\WINDOWS\system32\svchost.exe -k LocalService
C:\WINDOWS\system32\svchost.exe -k LocalService
C:\WINDOWS\system32\svchost.exe -k imgsvc
.
============== Pseudo HJT Report ===============
.
uSearch Page = hxxp://www.bing.com/search?q={searchTerms}&FORM=AVASDF&PC=AV01
mSearch Page = hxxp://www.bing.com/search?q={searchTerms}&FORM=AVASDF&PC=AV01
uProxyServer = hxxp=127.0.0.1:9880;https=127.0.0.1:9880
uProxyOverride = <local>
BHO: RealNetworks Download and Record Plugin for Internet Explorer: {3049C3E9-B461-4BC5-8870-4C09146192CA} - LocalServer32 - <no file>
BHO: Canon Easy-WebPrint EX BHO: {3785D0AD-BFFF-47F6-BF5B-A587C162FED9} - LocalServer32 - <no file>
BHO: {53707962-6F74-2D53-2644-206D7942484F} - <orphaned>
BHO: {72351B45-9636-4F99-820B-7C552D27897D}} - <orphaned>
BHO: {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - <orphaned>
BHO: avast! Online Security: {8E5E2654-AD2D-48bf-AC2D-D17F00898D06} - LocalServer32 - <no file>
BHO: Skype Browser Helper: {AE805869-2E5C-4ED4-8F7B-F1F7851A4497} - LocalServer32 - <no file>
BHO: {DBC80044-A445-435b-BC74-9C25C1C588A9} - <orphaned>
BHO: JQSIEStartDetectorImpl Class: {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - LocalServer32 - <no file>
TB: Canon Easy-WebPrint EX: {759D9886-0C6F-4498-BAB6-4A5F47C6C72F} - LocalServer32 - <no file>
TB: Canon Easy-WebPrint EX: {759D9886-0C6F-4498-BAB6-4A5F47C6C72F} - LocalServer32 - <no file>
EB: Canon Easy-WebPrint EX: {21347690-EC41-4F9A-8887-1F4AEE672439} - LocalServer32 - <no file>
EB: TheSeaApp: {c585d593-e7f4-4852-a200-561686ee02e4} -
uRun: [ctfmon.exe] c:\windows\system32\ctfmon.exe
uRun: [SpybotSD TeaTimer] c:\program files\spybot - search & destroy\TeaTimer.exe
uRun: [GoogleChromeAutoLaunch_0AB14855C7B5C08465DB282A8B79005A] "c:\program files\google\chrome\application\chrome.exe" --no-startup-window
uRun: [CCleaner Monitoring] "c:\program files\ccleaner\CCleaner.exe" /MONITOR
mRun: [IgfxTray] c:\windows\system32\igfxtray.exe
mRun: [HotKeysCmds] c:\windows\system32\hkcmd.exe
mRun: [SoundMAXPnP] c:\program files\analog devices\core\smax4pnp.exe
mRun: [BCMSMMSG] BCMSMMSG.exe
mRun: [APSDaemon] "c:\program files\common files\apple\apple application support\APSDaemon.exe"
mRun: [AvastUI.exe] "c:\program files\avast software\avast\AvastUI.exe" /nogui
mRun: [QuickTime Task] "c:\program files\quicktime\QTTask.exe" -atboottime
mRun: [iTunesHelper] "c:\program files\itunes\iTunesHelper.exe"
mRun: [UpdateLBPShortCut] "c:\program files\cyberlink\labelprint\muitransfer\muistartmenu.exe" "c:\program files\cyberlink\labelprint" updatewithcreateonce "software\cyberlink\labelprint\2.5"
mRun: [CLMLServer] "c:\program files\cyberlink\power2go\CLMLSvc.exe"
mRun: [UpdateP2GoShortCut] "c:\program files\cyberlink\power2go\muitransfer\muistartmenu.exe" "c:\program files\cyberlink\power2go" updatewithcreateonce "software\cyberlink\power2go\7.0"
mRun: [UCam_Menu] "c:\program files\cyberlink\youcam\muitransfer\muistartmenu.exe" "c:\program files\cyberlink\youcam" updatewithcreateonce "software\cyberlink\youcam\3.1"
mRun: [YouCam Tray] "c:\program files\cyberlink\youcam\YouCam.exe" /s
mRun: [LGODDFU] c:\program files\lg_fwupdate\lgfw.exe blrun
uPolicies-Explorer: NoDriveTypeAutoRun = dword:145
mPolicies-Windows\System: Allow-LogonScript-NetbiosDisabled = dword:1
mPolicies-Explorer: NoDriveTypeAutoRun = dword:145
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503}
IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe
IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe
Trusted Zone: dell.com
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinsta ... s-i586.cab
DPF: {CAFEEFAC-0016-0000-0003-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinsta ... s-i586.cab
DPF: {CAFEEFAC-0016-0000-0007-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinsta ... s-i586.cab
DPF: {CAFEEFAC-0016-0000-0035-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinsta ... s-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinsta ... s-i586.cab
DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - hxxp://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab
TCP: NameServer = 192.168.0.1 205.171.2.25
TCP: Interfaces\{19C1B195-BB27-4CDC-8F30-169A23820CC3} : DHCPNameServer = 192.168.0.1 205.171.2.25
Handler: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} - c:\program files\avg\avg8\avgpp.dll
Handler: skype-ie-addon-data - {91774881-D725-4E58-B298-07617B9B86A8} - LocalServer32 - <no file>
Handler: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - c:\program files\common files\skype\Skype4COM.dll
Notify: avgrsstarter - avgrsstx.dll
Notify: igfxcui - igfxsrvc.dll
SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - c:\windows\system32\WPDShServiceObj.dll
LSA: Authentication Packages = msv1_0 nwprovau
mASetup: {8A69D345-D564-463c-AFF1-A69D9E530F96} - "c:\program files\google\chrome\application\38.0.2125.111\installer\chrmstp.exe" --configure-user-settings --verbose-logging --system-level --multi-install --chrome
.
================= FIREFOX ===================
.
FF - ProfilePath - c:\documents and settings\randy\application data\mozilla\firefox\profiles\tg3r75tp.default-1416333693906\
FF - plugin: c:\documents and settings\all users\application data\realnetworks\realdownloader\browserplugins\mozillaplugins\nprndlchromebrowserrecordext.dll
FF - plugin: c:\documents and settings\all users\application data\realnetworks\realdownloader\browserplugins\mozillaplugins\nprndlhtml5videoshim.dll
FF - plugin: c:\documents and settings\all users\application data\realnetworks\realdownloader\browserplugins\mozillaplugins\nprndlpepperflashvideoshim.dll
FF - plugin: c:\documents and settings\all users\application data\realnetworks\realdownloader\browserplugins\npdlplugin.dll
FF - plugin: c:\program files\adobe\reader 11.0\reader\air\nppdf32.dll
FF - plugin: c:\program files\canon\my image garden\addon\cig\npmigfpi.dll
FF - plugin: c:\program files\google\update\1.3.25.11\npGoogleUpdate3.dll
FF - plugin: c:\program files\java\jre6\bin\plugin2\npjp2.dll
FF - plugin: c:\program files\real\realplayer\netscape6\nprpplugin.dll
FF - plugin: c:\windows\system32\macromed\flash\NPSWF32_15_0_0_223.dll
FF - plugin: c:\windows\system32\npdeployJava1.dll
FF - plugin: c:\windows\system32\npptools.dll
.
============= SERVICES / DRIVERS ===============
.
R0 aswRvrt;avast! Revert;c:\windows\system32\drivers\aswRvrt.sys [2013-11-23 49944]
R0 aswVmm;avast! VM Monitor;c:\windows\system32\drivers\aswVmm.sys [2013-11-23 192352]
R1 aswSnx;aswSnx;c:\windows\system32\drivers\aswSnx.sys [2013-11-23 779536]
R1 aswSP;aswSP;c:\windows\system32\drivers\aswsp.sys [2013-11-23 414520]
R2 aswHwid;avast! HardwareID;c:\windows\system32\drivers\aswHwid.sys [2014-10-11 24184]
R2 aswMonFlt;aswMonFlt;c:\windows\system32\drivers\aswMonFlt.sys [2013-11-23 67824]
R2 avast! Antivirus;avast! Antivirus;c:\program files\avast software\avast\AvastSvc.exe [2013-11-23 50344]
R2 OgpricsStfulnesses;OgpricsStfulnesses;c:\program files\ogpricsstfulnesses\OgpricsStfulnesses.exe [2014-11-15 4377560]
R2 RealNetworks Downloader Resolver Service;RealNetworks Downloader Resolver Service;c:\program files\realnetworks\realdownloader\rndlresolversvc.exe [2013-8-14 39056]
R2 Skype C2C Service;Skype C2C Service;c:\documents and settings\all users\application data\skype\toolbars\skype c2c service\c2c_service.exe [2013-10-9 3275136]
R3 clwvd;CyberLink WebCam Virtual Driver;c:\windows\system32\drivers\clwvd.sys [2012-6-14 27760]
S2 clr_optimization_v4.0.30319_32;Microsoft .NET Framework NGEN v4.0.30319_X86;c:\windows\microsoft.net\framework\v4.0.30319\mscorsvw.exe [2010-3-18 130384]
S2 SkypeUpdate;Skype Updater;c:\program files\skype\updater\Updater.exe [2013-10-23 172192]
S3 cpuz136;cpuz136;\??\c:\docume~1\randy\locals~1\temp\cpuz136\cpuz136_x32.sys --> c:\docume~1\randy\locals~1\temp\cpuz136\cpuz136_x32.sys [?]
S3 MatSvc;Microsoft Automated Troubleshooting Service;c:\program files\microsoft fix it center\Matsvc.exe [2011-6-13 267568]
S3 MBAMSwissArmy;MBAMSwissArmy;c:\windows\system32\drivers\MBAMSwissArmy.sys [2014-11-13 114904]
S3 WPFFontCache_v0400;Windows Presentation Foundation Font Cache 4.0.0.0;c:\windows\microsoft.net\framework\v4.0.30319\wpf\WPFFontCache_v0400.exe [2013-7-20 754856]
.
=============== Created Last 30 ================
.
2014-11-17 23:51:19 214256 ----a-w- c:\windows\system32\muweb.dll
2014-11-16 01:09:20 -------- d-----w- c:\documents and settings\randy\local settings\application data\Power2Go
2014-11-16 01:04:52 -------- d-----w- c:\documents and settings\all users\application data\install_clap
2014-11-16 01:04:04 59904 ----a-w- c:\windows\system32\wbemdisp.tlb
2014-11-16 01:04:04 23664 ----a-w- c:\windows\system32\lgfwunis.exe
2014-11-16 01:04:04 102912 ----a-w- c:\windows\system32\Vb6stkit.dll
2014-11-16 01:04:04 102160 ----a-w- c:\windows\system32\VB6KO.DLL
2014-11-16 01:04:02 -------- d-----w- c:\program files\lg_fwupdate
2014-11-16 00:46:25 -------- d-----w- c:\documents and settings\all users\application data\CLSK
2014-11-15 16:31:59 -------- d-----w- c:\program files\CCleaner
2014-11-15 15:41:47 -------- d-sh--w- c:\program files\OgpricsStfulnesses
2014-11-15 15:37:21 -------- d-----w- c:\documents and settings\all users\application data\TuneUp Software
2014-11-15 15:36:51 -------- d-sh--w- c:\documents and settings\all users\application data\{FE8D473A-6F06-4F99-B5F4-BED72B2A038C}
2014-11-13 19:51:35 477168 ----a-w- c:\windows\system32\npdeployJava1.dll
2014-11-13 19:51:35 473072 ----a-w- c:\windows\system32\deployJava1.dll
2014-11-13 19:30:10 1196667 ----a-w- c:\windows\unins000.exe
2014-11-13 17:51:57 114904 ----a-w- c:\windows\system32\drivers\MBAMSwissArmy.sys
2014-11-13 17:49:58 54360 ----a-w- c:\windows\system32\drivers\mbamchameleon.sys
2014-11-13 17:49:58 23256 ----a-w- c:\windows\system32\drivers\mbam.sys
2014-11-13 17:49:56 -------- d-----w- c:\program files\Malwarebytes Anti-Malware
2014-11-13 17:49:56 -------- d-----w- c:\documents and settings\all users\application data\Malwarebytes
2014-11-11 20:25:19 -------- d-----w- c:\documents and settings\randy\local settings\application data\Pro_PC_Cleaner
2014-11-11 20:24:27 1944339 ----a-w- c:\windows\shost.bin
2014-11-11 15:45:08 -------- d-----w- c:\documents and settings\randy\application data\LimeWire
2014-11-02 23:33:28 -------- d-----w- c:\program files\iTunes
2014-11-02 23:33:28 -------- d-----w- c:\documents and settings\all users\application data\B0FFCDD9-5261-4e59-B29A-17A4FABDEBAB
2014-11-02 23:32:20 -------- d-----w- c:\program files\iPod
.
==================== Find3M ====================
.
2014-11-13 19:51:09 73728 ----a-w- c:\windows\system32\javacpl.cpl
2014-11-12 12:48:06 701104 ----a-w- c:\windows\system32\FlashPlayerApp.exe
2014-11-12 12:48:05 71344 ----a-w- c:\windows\system32\FlashPlayerCPLApp.cpl
2014-10-12 06:26:50 779536 ----a-w- c:\windows\system32\drivers\aswSnx.sys
2014-10-12 06:26:50 192352 ----a-w- c:\windows\system32\drivers\aswVmm.sys
2014-10-12 06:26:49 67824 ----a-w- c:\windows\system32\drivers\aswMonFlt.sys
2014-10-12 06:26:49 49944 ----a-w- c:\windows\system32\drivers\aswRvrt.sys
2014-10-12 06:26:49 24184 ----a-w- c:\windows\system32\drivers\aswHwid.sys
2014-10-12 06:26:45 43152 ----a-w- c:\windows\avastSS.scr
.
============= FINISH: 11:32:13.46 ===============
rerats19
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Posts: 1
Joined: November 18th, 2014, 2:32 pm
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Re: Hijacker/spy malware infection

Unread postby Cypher » November 18th, 2014, 3:11 pm

Operating Systems no longer supported by Microsoft
It appears you are using a computer with an unsupported Operating System.

May I draw your attention to the topic: ALL USERS OF THIS FORUM MUST READ THIS FIRST, which you should have read before posting for help.

The section here explains why we do not offer help for such computers. Thank you for your understanding.

This topic is now closed.
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