Welcome to MalwareRemoval.com, What if we told you that you could get malware removal help from experts, and that it was 100% free? MalwareRemoval.com provides free support for people with infected computers. Our help, and the tools we use are always 100% free. No hidden catch. We simply enjoy helping others. You enjoy a clean, safe computer.
MalwareRemoval.com provides free support for people with infected computers. Using plain language that anyone can understand, our community of volunteer experts will walk you through each step.
Close all programs so that you are at your desktop.
Press .
Click the Start Search box on the Start Menu
Copy and paste the following value in blue, in the open text entry box: change search options for files and folders then press Enter button
Click on the View tab, then under the "Hidden files and folders" section please
SELECT "Show hidden files and folders"
Find below and
remove check mark from check box "Hide extensions for known file types"
remove check mark from check box "Hide protected operating system files"
Press the Apply, then the OK buttons.
Step 2. Online Multi Antivirus file scan Please go to either: Jotti or Virus Total and upload - only one file per scan - the following file(s) for scanning:
Choose the appropriate language (if needed)... once a language is selected, you'll see a message "Ready to receive files"
Press the Browse button and navigate to -one- of the files in the list.
Double click the located file name...The file name should now appear in the online scanner's "File to scan:" box.
Click on Submit..button.
If you receive the message: This file has been scanned before. The results for this previous scan are listed below. Please press the Scan again button, so your file will be scanned.
The file will be uploaded and scanned by various antivirus scanners..this may take a few minutes.
When all scans have completed... the results page is displayed
Please highlight and copy the page web address link from your browser window. Example of web address :
Please repeat this procedure for each file listed above.
Paste the Web address link(s) for the scan results in your next reply.
Using Virus Total
Press the Browse button and navigate to -one- of the files in the list.
Double click the located file name... The file name should now appear in the online scanner's text entry box.
Click on Send File...button.
The file will be queued, uploaded and scanned by various antivirus scanners..this may take a few minutes.
If you receive the message: File has already been analysed: Please press the Reanalyse file now button, so your file will be scanned.
When all scans have completed... the results page is displayed
Please highlight and copy the page web address link from your browser window. Example of web address:
Please repeat this procedure for each file listed above.
Paste the Web address link(s) for the scan results in your next reply.
Please include in your next reply:
Do you have any problems executing the instructions?
The resulting web links after online file scan by Virus Total or Jotti.
Do you see any changes in computer behavior?
Thanks, pgmigg
Failure to post replies within 72 hours will result in this thread being closed
Your latest set of logs appear to be clean! This is my general post for when your logs show no more signs of malware. Before I give you instructions how to keep your computer clean and secure, you need to make a few additional steps.
Step 1. OTL - Run Script You should still have OTL on your desktop. Important! Close all applications and windows so that you have nothing open and are at your Desktop.
Right click on OTL.exe, select "Run As Administrator..." to run it. If prompted by UAC, please allow it.
Copy and Paste the following code into the text box. (Do not include the words Code: Select all - instead of it please click the Select all button next to Code: to select the entire script.)
Users browsing this forum: No registered users and 330 guests
Contact us:
Advertisements do not imply our endorsement of that product or service. Register to remove all ads. The forum is run by volunteers who donate their time and expertise. We make every attempt to ensure that the help and advice posted is accurate and will not cause harm to your computer. However, we do not guarantee that they are accurate and they are to be used at your own risk. All trademarks are the property of their respective owners.