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dllhost.exe COM surrogate problem

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Re: dllhost.exe COM surrogate problem

Unread postby pgmigg » November 8th, 2014, 1:28 am

Hello lynda,

Your latest set of logs appear to be clean! :cheers:
This is my general post for when your logs show no more signs of malware.
Before I give you instructions how to keep your computer clean and secure, you need to make a few additional steps.

Step 1.
Latest Java Installation Needed!

Attention: Print these instructions or copy them. You will be closing your browser!!

DOWNLOAD LATEST VERSION
  1. Get the latest version (8u25) of Java Runtime Environment (JRE)... © Sun Microsystems, Inc.
  2. Check "Accept License Agreement"
  3. Locate the .exe entry for Windows x64, click on the associated file name, and save the jre-8u25-windows-x64.exe file to your Desktop.

INSTALL Java
  1. Close all open applications (standard), especially your browser.
  2. From desktop please double-click on jre-8u25-windows-x64.exe to install the newest version.
  3. Follow the on-screen directions and when installation is completed successfully, reboot your computer normally.
  4. Once the computer has been restarted, you can delete the "downloaded" installation file from your desktop.

Step 2.
OTL - Run Script
You should still have OTL on your desktop.
Important! Close all applications and windows so that you have nothing open and are at your Desktop.
  1. Right click on OTL.exe, select "Run As Administrator..." to run it. If prompted by UAC, please allow it.
  2. Copy and Paste the following code into the Image text box.
    (Do not include the words Code: Select all - instead of it please click the Select all button next to Code: to select the entire script.)
    Code: Select all
    :Commands
    [CREATERESTOREPOINT]
    
    :Commands
    [EMPTYTEMP]
    [CLEARALLRESTOREPOINTS]
    
  3. Click under the Custom Scan/Fixes box and paste the copied text.
  4. Click the Run Fix button. If prompted... click OK.
  5. OTL may ask to reboot the machine. Please do so if asked.

Step 3.
OTL-Cleanup
You should still have OTL on your desktop.
  1. Right click on OTL.exe, select "Run As Administrator..." to run it. If prompted by UAC, please allow it.
  2. Press the CleanUp button.
  3. When done, you will be prompted to reboot your system to finish file removal, please select OK to reboot your computer.

Step 4.
Hide Hidden and System files
  1. Close all programs so that you are at your desktop.
  2. Press Image.
  3. Click the Start Search box on the Start Menu
  4. Copy and paste the following value, in the open text entry box:
    change search options for files and folders
  5. Click on the View tab, then under the "Hidden files and folders" section
    • UNSELECT "Show hidden files and folders"
    • Place check mark in check box "Hide extensions for known file types"
    • Place check mark in check box "Hide protected operating system files"
  6. Press the Apply, then the OK buttons.

Step 5.
Please download delfix and save it to your desktop.
  1. Right-click on delfix.exe and select " Run as administrator " to run it.
  2. Check the following boxes then click on Run.
    1. Activate UAC
    2. Remove disinfection tools
    3. Create registry backup
    4. Reset system settings
  3. All tools we used to clean your computer should be gone now.
  4. You can now delete any tools/logs we used if they remain on your computer.

Step 6.
Your Mozilla Firefox Internet browser is out of date - please don't forget to update it!

Then:
  • Please don't forget to enable and update all your defense software!

Finally:
Please click HERE to find a short guide to staying safer online.

Please don't hesitate to ask any additional questions.

Stay Safe! ;)
pgmigg
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Re: dllhost.exe COM surrogate problem

Unread postby lynda » November 9th, 2014, 8:20 pm

Thanks for helping us out and keeping us safer out there. I appreciate your service to this type of forum.

Overall things seem much better and will read the suggested posts!

L
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Posts: 47
Joined: October 29th, 2014, 6:21 pm

Re: dllhost.exe COM surrogate problem

Unread postby pgmigg » November 9th, 2014, 8:28 pm

You are very welcome, Lynda! :D

Stay Safe! ;)
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Re: dllhost.exe COM surrogate problem

Unread postby NonSuch » November 10th, 2014, 1:40 am

As this issue appears to be resolved, this topic is now closed.

We are pleased we could help you resolve your computer's malware issues.

If you would like to make a comment or leave a compliment regarding the help you have received, please see Feedback for Our Helpers - Say "Thanks" Here.
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