Welcome to MalwareRemoval.com,
What if we told you that you could get malware removal help from experts, and that it was 100% free? MalwareRemoval.com provides free support for people with infected computers. Our help, and the tools we use are always 100% free. No hidden catch. We simply enjoy helping others. You enjoy a clean, safe computer.

Malware Removal Instructions

Telephone Solicatation followed by Remote Desktop Take Over

MalwareRemoval.com provides free support for people with infected computers. Using plain language that anyone can understand, our community of volunteer experts will walk you through each step.

Telephone Solicatation followed by Remote Desktop Take Over

Unread postby Much2Much » October 17th, 2014, 12:56 pm

I'm posting this here because I don't know where else to ask.
A friend called me yesterday about a phone call he received. The telephone solicitor told him his computer was totally corrupted with viruses and directed him to go to his computer, running Windows 7, and entering the combination keys Windows logo + R. Immediately his computer was completely locked to him and another phone call received from the same solicitor told him they would fix his computer for $279. My friend was panicked and actually gave them his credit card number, then realized he needed help. My friend is over 80 and not very computer savvy. I went to his house and found a number of problems with his Malware and anti-virus software but did get him running again.
I'm no expert!
What do we need to do to make sure this can't happen again? I assume these people completely downloaded everything from his computer.
Much2Much
Active Member
 
Posts: 1
Joined: October 17th, 2014, 12:33 pm
Advertisement
Register to Remove

Re: Telephone Solicatation followed by Remote Desktop Take O

Unread postby Cypher » October 17th, 2014, 1:34 pm

By posting just a description of your problems it is likely that your topic will be passed by and you will not receive the help you're looking for.

We need to know what's running on your computer so we can give you appropriate instructions.

May I draw your attention to THIS topic, which you should have read, and which tells you what we need you to post so that we can help you.

This topic will now be closed.

If you still need help, please start a new thread with:

  • FRST.txt
  • Addition.txt
  • Details of your problems.

If for any reason you can't run FRST, please let us know in your post.

User avatar
Cypher
Admin/Teacher
Admin/Teacher
 
Posts: 14959
Joined: October 29th, 2008, 12:49 pm
Location: Land Of The Leprechauns


  • Similar Topics
    Replies
    Views
    Last post

Return to Infected? Virus, malware, adware, ransomware, oh my!



Who is online

Users browsing this forum: No registered users and 49 guests

Contact us:

Advertisements do not imply our endorsement of that product or service. Register to remove all ads. The forum is run by volunteers who donate their time and expertise. We make every attempt to ensure that the help and advice posted is accurate and will not cause harm to your computer. However, we do not guarantee that they are accurate and they are to be used at your own risk. All trademarks are the property of their respective owners.

Member site: UNITE Against Malware