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Please Help..Malware and Trojans

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Please Help..Malware and Trojans

Unread postby JordanWormes » September 18th, 2014, 1:31 am

I have recently started working on a friends computer. Normally I can speed it up by doing the basics. I have been running into unusual problems. After running Microsoft Security Ess. the first time it told me I removed four Trojans and one Malware file. I ran it a second time and it came up clean. I started digging deeper into it and I found "InstallMate" folder, "tarma installer", and in a wildly named, by numbers dashes and letters, folder "DIFxInstallLog" file. I looked around for answers and kept coming across a program name ComboFix. I downloaded it from CNET and ran it. I could use some help please. How can I use this log to help me get this laptop running the way it should?


thanks, jordanwormes
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Re: Please Help..Malware and Trojans

Unread postby JordanWormes » September 18th, 2014, 1:33 am

Also if I don't start the machine in safe mode, windows explorer crashes and restarts any time I try to go to my computer properties and I get a com surrogate error...
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Re: Please Help..Malware and Trojans

Unread postby Cypher » September 18th, 2014, 5:04 am

By posting just a description of your problems it is likely that your topic will be passed by and you will not receive the help you're looking for.

We need to know what's running on your computer so we can give you appropriate instructions.

May I draw your attention to THIS topic, which you should have read, and which tells you what we need you to post so that we can help you.

This topic will now be closed.

If you still need help, please start a new thread with:

  • FRST.txt
  • Addition.txt
  • Details of your problems.

If for any reason you can't run FRST, please let us know in your post.

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