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Fake player update @ Hulu got me, now I'm ridin' dirty.

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Re: Fake player update @ Hulu got me, now I'm ridin' dirty.

Unread postby misfit21ca » September 22nd, 2014, 11:05 pm

No problem executing instructions.
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C:\AdwCleaner\Quarantine\C\ProgramData\IePluginServices\PluginService.exe.vir Win32/ELEX.AV potentially unwanted application
C:\AdwCleaner\Quarantine\C\Users\Joshua\AppData\Local\AnyProtectScannerSetup.exe.vir Win32/AnyProtect.E potentially unwanted application

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Haven't seen a popup since the other day so far! /knocks on wood~
misfit21ca
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Re: Fake player update @ Hulu got me, now I'm ridin' dirty.

Unread postby pgmigg » September 23rd, 2014, 12:24 am

Hello misfit21ca,

Your latest set of logs appear to be clean! :cheers:
This is my general post for when your logs show no more signs of malware.
Before I give you instructions how to keep your computer clean and secure, you need to make a few additional steps.

Step 1.
Update Adobe Reader
Your version of Adobe ReaderX (10.1.11) is out-of-date. There are serious security issues with older versions of Adobe Reader.
I'm not asking you to update any Adobe Acrobat installation... this can be quite costly. I am going to insist that you update your Adobe Reader software.
Then use the Reader for viewing PDF files - you can use the Acrobat software for your other needs.

Remove Program(s)
  1. Click on Start, then click the Start Search box on the Start Menu.
  2. Copy and paste the value below into the open text entry box:
    (Do not include the words Code: Select all - instead of it please click the Select all button next to Code: to select the entire script.)
    Code: Select all
     appwiz.cpl 
    and press Enter - the Unistall or change a program list will be opened.
  3. Click each Entry, as follows, one by one, if it exists, choose Uninstall, and give permission to Continue:
    Adobe Reader X (10.1.11)
  4. Take extra care in answering questions posed by any Uninstaller.
  5. When the program(s) have been uninstalled, please close Control Panel.

Please download the current version of Adobe Reader...Copyright © Adobe Systems Inc.
Please UNCHECK the box for the: Free McAfee® Security Scan Plus.
  1. Click the yellow Download now button. If you don't already have Adobe DLM... you may receive a prompt.
    Adobe DLM software removal instructions available here, if wanted.
  2. The Adobe installer will check your system and begin the installation process. Use the default installation parameters.
  3. When the installation is complete, please Close and re-open your Internet browser.

Adobe Reader XI - recommended (safety) program settings
When the program is open, click on Edit and select Preferences. In the categories below, use these settings:
  • Javascript - Uncheck Enable Acrobat Javascript.
  • Security (Enhanced) - Uncheck Automatically trust sites from my Win OS security zones.
  • Secure Trust Manager- Uncheck Allow opening of non-PDF file attachments with external applications.

Step 2.
OTL - Run Script
You should still have OTL on your desktop.
Important! Close all applications and windows so that you have nothing open and are at your Desktop.
  1. Right click on OTL.exe, select "Run As Administrator..." to run it. If prompted by UAC, please allow it.
  2. Copy and Paste the following code into the Image text box.
    (Do not include the words Code: Select all - instead of it please click the Select all button next to Code: to select the entire script.)
    Code: Select all
    :Commands
    [CREATERESTOREPOINT]
    
    :Commands
    [EMPTYTEMP]
    [CLEARALLRESTOREPOINTS]
    
  3. Click under the Custom Scan/Fixes box and paste the copied text.
  4. Click the Run Fix button. If prompted... click OK.
  5. OTL may ask to reboot the machine. Please do so if asked.

Step 3.
OTL-Cleanup
You should still have OTL on your desktop.
  1. Right click on OTL.exe, select "Run As Administrator..." to run it. If prompted by UAC, please allow it.
  2. Press the CleanUp button.
  3. When done, you will be prompted to reboot your system to finish file removal, please select OK to reboot your computer.

Step 4.
Hide Hidden and System files
  1. Close all programs so that you are at your desktop.
  2. Press Image.
  3. Click the Start Search box on the Start Menu
  4. Copy and paste the following value, in the open text entry box:
    change search options for files and folders
  5. Click on the View tab, then under the "Hidden files and folders" section
    • UNSELECT "Show hidden files and folders"
    • Place check mark in check box "Hide extensions for known file types"
    • Place check mark in check box "Hide protected operating system files"
  6. Press the Apply, then the OK buttons.

Step 5.
Please download delfix and save it to your desktop.
  1. Right-click on delfix.exe and select " Run as administrator " to run it.
  2. Check the following boxes then click on Run.
    1. Activate UAC
    2. Remove disinfection tools
    3. Create registry backup
    4. Purge system restore
    5. Reset system settings
  3. All tools we used to clean your computer should be gone now.
  4. You can now delete any tools/logs we used if they remain on your computer.

You can now delete any tools/logs we used if they remain on your Desktop.

Then:
  • Please don't forget to enable and update all your defense software!

Finally:
Please click HERE to find a short guide to staying safer online.

Please don't hesitate to ask any additional questions.

Stay Safe! ;)
pgmigg
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Re: Fake player update @ Hulu got me, now I'm ridin' dirty.

Unread postby misfit21ca » September 24th, 2014, 10:13 pm

Thank you! If I haven't mentioned it yet, I really appreciate your help! Thank you for this service!

I have one last question which I'll ask in another thread so you can close this thread as another job well done!

The question is what do you think about Herdprotect dot com as an anti malware application.
misfit21ca
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Posts: 36
Joined: September 10th, 2014, 8:52 pm

Re: Fake player update @ Hulu got me, now I'm ridin' dirty.

Unread postby NonSuch » September 24th, 2014, 11:15 pm

As this issue appears to be resolved, this topic is now closed.

We are pleased we could help you resolve your computer's malware issues.

If you would like to make a comment or leave a compliment regarding the help you have received, please see Feedback for Our Helpers - Say "Thanks" Here.
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