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Please help me to remove PDFConverTer 1.0!

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Please help me to remove PDFConverTer 1.0!

Unread postby Emmie » May 26th, 2014, 12:23 pm

Hi everyone,

There is a nasty extension on my browser, which (if you check out my attachment) cannot be removed or disabled because "it is managed". It's called PDFConverTer 1.0 and has the following impact:

- 90% of online clicks are either routed through some bizarre URL or end up at the wrong destination, leading me to a maze of ads and games
- Ads spontaneously pop up and often cover or block core functionality on sites
- I have to open links in a new tab to avoid be re-routed elsewhere
- Computer slower and regularly get an 'aww snap!' from the Chrome browser

Any assistance would be greatly appreciated! Please see logs pasted below.



DDS (Ver_2012-11-20.01) - NTFS_AMD64
Internet Explorer: 11.0.9600.17041
Run by usr at 1:56:16 on 2014-05-27
Microsoft Windows 7 Home Premium 6.1.7601.1.1252.61.1033.18.3957.1931 [GMT 10:00]
SP: Windows Defender *Enabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
============== Running Processes ===============
C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Windows\system32\svchost.exe -k RPCSS
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
C:\Windows\system32\svchost.exe -k LocalService
C:\Windows\system32\svchost.exe -k netsvcs
C:\Windows\system32\svchost.exe -k GPSvcGroup
C:\Windows\system32\svchost.exe -k NetworkService
C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork
C:\Program Files (x86)\Common Files\ArcSoft\esinter\Bin\eservutil.exe
C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\armsvc.exe
C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Program Files\Broadcom\BPowMon\BPowMon.exe
C:\Program Files (x86)\Microsoft Application Virtualization Client\sftvsa.exe
C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSVC.EXE
C:\Program Files (x86)\Microsoft Application Virtualization Client\sftlist.exe
C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSvcM.exe
C:\Program Files (x86)\Common Files\Microsoft Shared\Virtualization Handler\CVHSVC.EXE
C:\Program Files (x86)\Google\Update\GoogleUpdate.exe
C:\Program Files\Realtek\Audio\HDA\RAVCpl64.exe
C:\Program Files (x86)\AmIcoSingLun\AmIcoSinglun64.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\Program Files (x86)\Browsersafeguard\BrowserSafeguard.exe
C:\Program Files (x86)\Skype\Phone\Skype.exe
C:\Program Files\McAfee Security Scan\3.8.141\SSScheduler.exe
C:\Program Files (x86)\ArcSoft\TotalMedia Theatre 6\TotalMedia Server\TM Server.exe
C:\Program Files (x86)\iTunes\iTunesHelper.exe
C:\Program Files\Synaptics\SynTP\SynTPHelper.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Windows\system32\svchost.exe -k LocalServiceAndNoImpersonation
C:\Windows\system32\svchost.exe -k NetworkServiceNetworkRestricted
C:\Program Files\Windows Media Player\wmpnetwk.exe
C:\Windows\System32\svchost.exe -k LocalServicePeerNet
C:\Windows\System32\svchost.exe -k secsvcs
C:\Program Files\McAfee Security Scan\3.8.141\McUicnt.exe
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe

DDS (Ver_2012-11-20.01)
Microsoft Windows 7 Home Premium
Boot Device: \Device\HarddiskVolume1
Install Date: 1/08/2013 12:21:01 PM
System Uptime: 27/05/2014 12:20:24 AM (1 hours ago)
Motherboard: Acer | | Aspire 4741
Processor: Intel(R) Core(TM) i5 CPU M 430 @ 2.27GHz | CPU 1 | 2267/133mhz
==== Disk Partitions =========================
C: is FIXED (NTFS) - 466 GiB total, 382.837 GiB free.
D: is CDROM ()
==== Disabled Device Manager Items =============
==== System Restore Points ===================
RP163: 12/05/2014 10:33:25 PM - Windows Update
RP164: 13/05/2014 8:28:54 AM - Windows Update
RP165: 13/05/2014 10:38:00 PM - Windows Update
RP166: 15/05/2014 8:34:48 AM - Windows Update
RP168: 20/05/2014 12:26:01 AM - Windows Update
RP169: 20/05/2014 10:02:01 PM - Windows Update
RP170: 21/05/2014 10:34:17 PM - Windows Update
RP171: 22/05/2014 8:23:58 AM - Windows Update
RP173: 25/05/2014 12:17:08 AM - Windows Update
RP174: 26/05/2014 12:10:04 AM - Windows Update
==== Installed Programs ======================
Acer Crystal Eye webcam
Adobe Reader XI (11.0.07)
Alcor Micro USB Card Reader
Apple Application Support
Apple Mobile Device Support
Apple Software Update
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Re: Please help me to remove PDFConverTer 1.0!

Unread postby pgmigg » May 27th, 2014, 11:12 am

Hello Emmi,

Welcome to the forum! :)

I am pgmigg and I'll be helping you with any malware problems.

Before we begin, please read and follow these important guidelines, so things will proceed smoothly.
  1. The instructions being given are for YOUR computer and system only!
    Using these instructions on a different computer can cause damage to that computer and possibly render it inoperable!
  2. You must have Administrator rights, permissions for this computer.
  3. DO NOT run any other fix or removal tools unless instructed to do so!
  4. DO NOT install any other software (or hardware) during the cleaning process until we are done as well as
    DO NOT Remove, or Scan with anything on your system unless I ask. This adds more items to be researched.
    Extra Additions and Removals of files make the analysis more difficult.
  5. Only post your problem at (1) one help site. Applying fixes from multiple help sites can cause problems.
  6. Print each set of instructions if possible - your Internet connection will not be available during some fix processes.
  7. Your security programs may give warnings for some of the tools I will ask you to use. Be assured, any links I give are safe.
  8. Only reply to this thread, do not start another one. Please, continue responding, until I give you the "All Clean!" :cheers:
    Absence of symptoms does not mean that everything is clear.

I am currently reviewing your logs and will return, as soon as possible, with additional instructions. In the meantime...

Note: If you haven't done so already, please read this topic ALL USERS OF THIS FORUM MUST READ THIS FIRST where the conditions for receiving help here are explained.

Please read all instructions carefully before executing and perform the steps, in the order given.
lf you have any questions or problems executing these instructions, <<STOP>> do not proceed, post back with the question or problem.

Please be aware that removing Malware is a potentially hazardous undertaking. I will take care not to knowingly suggest courses of action that might damage your computer. However it is impossible for me to foresee all interactions that may happen between the software on your computer and those we'll use to clear you of infection, and I cannot guarantee the safety of your system. It is possible that we might encounter situations where the only recourse is to re-format and re-install your operating system, or to necessitate you taking your computer to a repair shop.

Because of this, I advise you to backup any personal files and folders before you start

Failure to post replies within 72 hours will result in this thread being closed
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Re: Please help me to remove PDFConverTer 1.0!

Unread postby pgmigg » May 28th, 2014, 1:13 am

Hello Emmie,

Step 1.
For safety reason (to have a good registry to restore if needed), I will ask you to create a System Restore Point (SRP) before most of my instructions sets...
Create a System Restore Point
  1. Right-click on Computer and select Properties.
  2. In the left pane under Tasks please click System protection.
    If UAC prompts for an administrator password or approval, type the password or give your "permission to continue".
  3. Select System Protection, then choose Create.
  4. In the System Restore dialog box, type a description for the restore point and then click Create again.
    A window will pop up with "The Restore Point was created successfully" confirmation message.
  5. Click OK, then close the System Restore dialog.

If you have successfully created a System Restore Point... we can proceed.
If you have NOT successfully created a System Restore Point... do not go any further!
Please post back so we can determine why it was unsuccessful.

Step 2.
ZOEK Auto Clean
  1. First please Disable any Antivirus you have active, as shown in This topic.
    Note: Don't forget to re-enable it after the scan.
  2. Next please download zoek.exe and save it to your desktop.
  3. Close any open browsers.
  4. Right click on zoek.exe and select "Run as administrator..." to run it.
  5. Please wait while the tool starts. It will appear to be doing nothing and may take a few seconds to come up.
  6. Click the More Options button below the large panel and check the box:
    • Auto Clean
  7. Click on Run script button
  8. Please wait patiently (it may take a few minutes) until a log report will open (this may be after reboot, if required)
  9. Copy (Ctrl +C) and paste (Ctrl +V) the contents of the opened entire report back here.

    Note: It will also create a log in the C:\ directory named "zoek-results.log"

Step 3.
OTL - Download
Please download OTL.exe by Old Timer and save it to your Desktop.

OTL - Scan
Important! Close all applications and windows so that you have nothing open and are at your Desktop.
  1. Right click on OTL.exe, select "Run As Administrator..." to run it. If prompted by UAC, please allow it.
  2. Under Output, ensure that Standard Output is selected.
  3. Check the boxes labeled:
    • Include 64 bit scans
    • Scan All Users
    • LOP check
    • Purity check
    • Extra Registry > Use SafeList
  4. Click on Run Scan at the top left hand corner.
  5. When done, two Notepad files will open.
    • OTL.txt <-- Will be opened, maximized
    • Extras.txt <-- Will be minimized on task bar.
  6. Please post the contents of both OTL.txt and Extras.txt files in your next reply.

Finally here,

I would like you to post again the both COMPLETE logs from DDS initial scan.

Please post each log separately to prevent it being cut off by the forum post size limiter.
Check each after you've posted it to make sure it's all present, if any log is cut off you'll have to post it in sections....

Please include in your next reply:
  1. Do you have any problems executing the instructions?
  2. Contents of the zoek-results.log file
  3. Contents of a OTL.txt log file
  4. Contents of a Extras.txt log file
  5. Contents of DDS.txt log file
  6. Contents of Attach.txt log file
  7. Do you see any changes in computer behavior?


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Re: Please help me to remove PDFConverTer 1.0!

Unread postby Wingman » June 1st, 2014, 11:37 am

Due to a lack of response, this topic is now closed.

If you still require help, please open a new thread in the Infected? Virus, malware, adware, ransomware, oh my! forum, include a fresh FRST log, and wait for a new helper.
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