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Profile loading fails in Normal mode, OK in Safe Mode

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Profile loading fails in Normal mode, OK in Safe Mode

Unread postby Philip134 » April 18th, 2014, 5:37 am

Booted up at start of day everything looked normal apart from message about AnimalwareSecureExecutable has encountered a problem and needs to close.

Quick scan with Malwarebytes produced 399 PUPs in the guest account (never had this many before usually 3 or 4 max). Fixed these and rebooted. Disabled guest account.

Then froze while trying to call Chrome from within Pegasus Mail. No response to anything.

Rebooted selected usual user profile, bit of activity, then froze with mouse still mobile on Blue screen (usual wallpaper).

Tried last known configuration that worked but produced the same problem.

Booted into Safe Mode with networking - seemed stable and working at the start. But now calls to Chrome from within Pegasus Mail and via desktop shortcut to Chrome produce no response. IE works OK.

Advice on what next much appreciated.

Philip
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Re: Profile loading fails in Normal mode, OK in Safe Mode

Unread postby Cypher » April 18th, 2014, 11:45 am

By posting just a description of your problems it is likely that your topic will be passed by and you will not receive the help you're looking for.

We need to know what's running on your computer so we can give you appropriate instructions.

May I draw your attention to THIS topic, which you should have read, and which tells you what we need you to post so that we can help you.

This topic will now be closed.

If you still need help, please start a new thread with:

  • FRST.txt
  • Addition.txt
  • Details of your problems.

If for any reason you can't run FRST, please let us know in your post.

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