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about.blank

Unread postby jjbt » March 13th, 2014, 11:37 am

My laptop running Windows 7 has recently become infected with about.blank. When I open new tabs about.blank is displayed. Additionally, video ads are appearing in the lower right hand corner of my screen on certain sites. I have run malwarebytes and spybot.

Thank you for your help. Here are my DDS logs

DDS (Ver_2012-11-20.01) - NTFS_AMD64
Internet Explorer: 11.0.9600.16518 BrowserJavaVersion: 10.45.2
Run by Jessica at 11:22:03 on 2014-03-13
Microsoft Windows 7 Home Premium 6.1.7601.1.1252.1.1033.18.8106.3428 [GMT -4:00]
.
AV: AVG AntiVirus Free Edition 2014 *Enabled/Updated* {0E9420C4-06B3-7FA0-3AB1-6E49CB52ECD9}
AV: Ad-Aware Antivirus *Disabled/Outdated* {D87B6541-12A1-DAEA-0033-9B8057AAB996}
SP: Ad-Aware Antivirus *Disabled/Outdated* {631A84A5-349B-D564-3A83-A0F22C2DF32B}
SP: Windows Defender *Disabled/Outdated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
SP: AVG AntiVirus Free Edition 2014 *Enabled/Updated* {B5F5C120-2089-702E-0001-553BB0D5A664}
FW: Ad-Aware Firewall *Disabled* {E040E464-58CE-DBB2-2B6C-32B5A979FEED}
.
============== Running Processes ===============
.
C:\PROGRA~2\AVG\AVG2014\avgrsa.exe
C:\Windows\system32\lsm.exe
C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Windows\system32\svchost.exe -k RPCSS
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
C:\Windows\system32\svchost.exe -k LocalService
C:\Windows\system32\svchost.exe -k netsvcs
C:\Windows\system32\svchost.exe -k NetworkService
C:\Windows\system32\WLANExt.exe
C:\Windows\System32\spoolsv.exe
C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork
C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\armsvc.exe
C:\Program Files\Realtek\Audio\HDA\AERTSr64.exe
C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
C:\Program Files (x86)\AVG\AVG2014\avgidsagent.exe
C:\Program Files (x86)\AVG\AVG2014\avgwdsvc.exe
C:\Program Files (x86)\Intel\Bluetooth\devmonsrv.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Windows\system32\svchost.exe -k bthsvcs
C:\Program Files\Intel\WiFi\bin\EvtEng.exe
C:\Windows\system32\svchost.exe -k LocalServiceAndNoImpersonation
C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamscheduler.exe
C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamservice.exe
C:\Program Files (x86)\Dell\Dell Datasafe Online\NOBuAgent.exe
C:\Program Files (x86)\RealNetworks\RealDownloader\rndlresolversvc.exe
C:\Program Files (x86)\Real\UpdateService\RealPlayerUpdateSvc.exe
C:\Windows\system32\taskhost.exe
C:\Windows\system32\Dwm.exe
C:\Windows\Explorer.EXE
C:\Program Files\Common Files\Intel\WirelessCommon\RegSrvc.exe
C:\Program Files (x86)\Dell DataSafe Local Backup\sftservice.EXE
C:\Windows\system32\svchost.exe -k imgsvc
C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSVC.EXE
C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamgui.exe
C:\Program Files (x86)\AVG\AVG2014\avgnsa.exe
C:\Program Files (x86)\AVG\AVG2014\avgemca.exe
C:\Program Files (x86)\Intel\Bluetooth\obexsrv.exe
C:\Program Files (x86)\PureLeads\PureLeadsSvc.exe
C:\Program Files (x86)\Spybot - Search & Destroy\SDWinSec.exe
C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSvcM.exe
C:\Windows\system32\wbem\unsecapp.exe
C:\Windows\system32\wbem\wmiprvse.exe
C:\Windows\system32\svchost.exe -k NetworkServiceNetworkRestricted
C:\Windows\system32\wbem\wmiprvse.exe
C:\Program Files (x86)\PureLeads\plsapp.exe
C:\Program Files (x86)\Dell DataSafe Local Backup\TOASTER.EXE
C:\Windows\system32\SearchIndexer.exe
C:\Program Files\Realtek\Audio\HDA\RtkNGUI64.exe
C:\Program Files (x86)\Dell DataSafe Local Backup\COMPONENTS\SCHEDULER\STSERVICE.EXE
C:\Program Files (x86)\Dell DataSafe Local Backup\Components\DSUpdate\DSUpd.exe
C:\WINDOWS\System32\igfxtray.exe
C:\WINDOWS\System32\hkcmd.exe
C:\WINDOWS\System32\igfxpers.exe
C:\Program Files\DellTPad\Apoint.exe
C:\Program Files\Common Files\Intel\WirelessCommon\iFrmewrk.exe
C:\Program Files (x86)\Common Files\Apple\Internet Services\iCloudServices.exe
C:\Program Files (x86)\Common Files\Apple\Internet Services\ApplePhotoStreams.exe
C:\Users\Jessica\AppData\Local\DIRECTV Player\PCShowServerPMWrapper.exe
C:\Program Files\DellTPad\ApMsgFwd.exe
C:\Program Files\DellTPad\HidFind.exe
C:\Program Files\DellTPad\Apntex.exe
C:\Users\Jessica\AppData\Local\Apps\2.0\WJ0G0W95.0JB\D39KELEQ.24N\dell..tion_0f612f649c4a10af_0005.0005_9914611622934cec\DellSystemDetect.exe
C:\Windows\system32\wbem\unsecapp.exe
C:\Program Files (x86)\Canon\Canon IJ Network Scan Utility\CNMNSUT.exe
C:\Program Files (x86)\Real\RealPlayer\RPDS\Bin64\rpsystray.exe
C:\Users\Jessica\AppData\Roaming\Dropbox\bin\Dropbox.exe
C:\Program Files (x86)\Microsoft Office\Office14\ONENOTEM.EXE
C:\Program Files (x86)\AVG\AVG2014\avgui.exe
C:\Program Files (x86)\iTunes\iTunesHelper.exe
C:\Program Files (x86)\Real\RealPlayer\RPDS\Bin\rpdsvc.exe
C:\Program Files (x86)\Citrix\ICA Client\concentr.exe
C:\Program Files (x86)\Citrix\ICA Client\redirector.exe
C:\Program Files (x86)\PureLeads\PureLeadsTray.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files (x86)\Citrix\Receiver\Receiver.exe
C:\Program Files (x86)\Citrix\SelfServicePlugin\SelfServicePlugin.exe
C:\Program Files (x86)\Citrix\ICA Client\wfcrun32.exe
C:\Program Files (x86)\Intel\Intel(R) Management Engine Components\LMS\LMS.exe
C:\Program Files (x86)\Common Files\Apple\Internet Services\APSDaemon.exe
C:\Program Files\Windows Media Player\wmpnetwk.exe
C:\Program Files (x86)\Intel\Intel(R) Management Engine Components\UNS\UNS.exe
C:\Windows\System32\svchost.exe -k LocalServicePeerNet
C:\Program Files (x86)\Common Files\Apple\Internet Services\ApplePhotoStreamsDownloader.exe
C:\Program Files\Common Files\Microsoft Shared\OfficeSoftwareProtectionPlatform\OSPPSVC.EXE
C:\Program Files (x86)\AVG\AVG2014\avgcsrva.exe
C:\Users\Jessica\AppData\Local\DIRECTV Player\NDSPCShowServer.exe
C:\Program Files (x86)\Real\RealPlayer\update\realsched.exe
C:\Program Files (x86)\Common Files\Apple\Internet Services\AppleIEDAV.exe
C:\Program Files (x86)\PureLeads\PureLeads.Service.exe
C:\Program Files\Lavasoft\Ad-Aware Antivirus\Ad-Aware Antivirus\11.1.5354.0\AdAwareService.exe
C:\Program Files\Lavasoft\Ad-Aware Antivirus\Ad-Aware Antivirus\11.1.5354.0\AdAwareTray.exe
C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbam.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files (x86)\Internet Explorer\IEXPLORE.EXE
C:\Program Files (x86)\RealNetworks\RealDownloader\recordingmanager.exe
C:\Windows\system32\Macromed\Flash\FlashUtil64_12_0_0_77_ActiveX.exe
C:\Program Files (x86)\Trend Micro\HiJackThis\HiJackThis.exe
C:\Windows\system32\SearchProtocolHost.exe
C:\Program Files (x86)\Internet Explorer\IEXPLORE.EXE
C:\Windows\system32\SearchProtocolHost.exe
C:\Windows\System32\cscript.exe
.
============== Pseudo HJT Report ===============
.
uStart Page = hxxp://www.cnn.com/
uDefault_Page_URL = hxxp://www.dell.com
mWinlogon: Userinit = userinit.exe,
BHO: McAfee Phishing Filter: {27B4851A-3207-45A2-B947-BE8AFE6163AB} -
BHO: RealNetworks Download and Record Plugin for Internet Explorer: {3049C3E9-B461-4BC5-8870-4C09146192CA} - C:\ProgramData\RealNetworks\RealDownloader\BrowserPlugins\IE\rndlbrowserrecordplugin.dll
BHO: Canon Easy-WebPrint EX BHO: {3785D0AD-BFFF-47F6-BF5B-A587C162FED9} - C:\Program Files (x86)\Canon\Easy-WebPrint EX\ewpexbho.dll
BHO: Spybot-S&D IE Protection: {53707962-6F74-2D53-2644-206D7942484F} - C:\Program Files (x86)\Spybot - Search & Destroy\SDHelper.dll
BHO: Java(tm) Plug-In SSV Helper: {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files (x86)\Java\jre7\bin\ssv.dll
BHO: Windows Live ID Sign-in Helper: {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
BHO: Skype add-on for Internet Explorer: {AE805869-2E5C-4ED4-8F7B-F1F7851A4497} - C:\Program Files (x86)\Skype\Toolbars\Internet Explorer\skypeieplugin.dll
BHO: Office Document Cache Handler: {B4F3A835-0E21-4959-BA22-42B3008E02FF} - C:\Program Files (x86)\Microsoft Office\Office14\URLREDIR.DLL
BHO: Java(tm) Plug-In 2 SSV Helper: {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files (x86)\Java\jre7\bin\jp2ssv.dll
TB: Canon Easy-WebPrint EX: {759D9886-0C6F-4498-BAB6-4A5F47C6C72F} - C:\Program Files (x86)\Canon\Easy-WebPrint EX\ewpexhlp.dll
EB: Canon Easy-WebPrint EX: {21347690-EC41-4F9A-8887-1F4AEE672439} - C:\Program Files (x86)\Canon\Easy-WebPrint EX\ewpexhlp.dll
uRun: [iCloudServices] C:\Program Files (x86)\Common Files\Apple\Internet Services\iCloudServices.exe
uRun: [ApplePhotoStreams] C:\Program Files (x86)\Common Files\Apple\Internet Services\ApplePhotoStreams.exe
uRun: [AVG-Secure-Search-Update_0913a] C:\Users\Jessica\AppData\Roaming\AVG 0913a Campaign\AVG-Secure-Search-Update-0913a.exe /PROMPT --mid 0caf7fb73d4e47d384bb6d3e712fcfc9-a3c8b30d2d4489da76ccf953bda45ad725c82307 --CMPID 0913a
uRun: [PCShowServer] "C:\Users\Jessica\AppData\Local\DIRECTV Player\PCShowServerPMWrapper.exe"
uRun: [AppleIEDAV] C:\Program Files (x86)\Common Files\Apple\Internet Services\AppleIEDAV.exe
uRun: [DellSystemDetect] C:\Users\Jessica\AppData\Local\Apps\2.0\WJ0G0W95.0JB\D39KELEQ.24N\dell..tion_0f612f649c4a10af_0005.0005_9914611622934cec\DellSystemDetect.exe
mRun: [Adobe Reader Speed Launcher] "C:\Program Files (x86)\Adobe\Reader 10.0\Reader\Reader_sl.exe"
mRun: [RoxWatchTray] "C:\Program Files (x86)\Common Files\Roxio Shared\OEM\12.0\SharedCOM\RoxWatchTray12OEM.exe"
mRun: [APSDaemon] "C:\Program Files (x86)\Common Files\Apple\Apple Application Support\APSDaemon.exe"
mRun: [IJNetworkScanUtility] C:\Program Files (x86)\Canon\Canon IJ Network Scan Utility\CNMNSUT.exe
mRun: [QuickTime Task] "C:\Program Files (x86)\QuickTime\QTTask.exe" -atboottime
mRun: [Adobe ARM] "C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
mRun: [AVG_UI] "C:\Program Files (x86)\AVG\AVG2014\avgui.exe" /TRAYONLY
mRun: [SunJavaUpdateSched] "C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe"
mRun: [iTunesHelper] "C:\Program Files (x86)\iTunes\iTunesHelper.exe"
mRun: [TkBellExe] "C:\Program Files (x86)\Real\RealPlayer\Update\realsched.exe" -osboot
mRun: [AdobeCS4ServiceManager] "C:\Program Files (x86)\Common Files\Adobe\CS4ServiceManager\CS4ServiceManager.exe" -launchedbylogin
mRun: [CitrixReceiver] "C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Citrix\Receiver Updater.lnk"
mRun: [ConnectionCenter] "C:\Program Files (x86)\Citrix\ICA Client\concentr.exe" /startup
mRun: [Redirector] "C:\Program Files (x86)\Citrix\ICA Client\redirector.exe" /startup
mRun: [PureLeads Tray] "C:\Program Files (x86)\PureLeads\PureLeadsTray.exe"
StartupFolder: C:\Users\Jessica\AppData\Roaming\MICROS~1\Windows\STARTM~1\Programs\Startup\Dropbox.lnk - C:\Users\Jessica\AppData\Roaming\Dropbox\bin\Dropbox.exe
StartupFolder: C:\Users\Jessica\AppData\Roaming\MICROS~1\Windows\STARTM~1\Programs\Startup\ONENOT~1.LNK - C:\Program Files (x86)\Microsoft Office\Office14\ONENOTEM.EXE
StartupFolder: C:\PROGRA~3\MICROS~1\Windows\STARTM~1\Programs\Startup\REALPL~1.LNK - C:\Program Files (x86)\Real\RealPlayer\RPDS\Bin64\rpsystray.exe
mPolicies-Explorer: NoActiveDesktop = dword:1
mPolicies-Explorer: NoActiveDesktopChanges = dword:1
mPolicies-System: ConsentPromptBehaviorAdmin = dword:5
mPolicies-System: ConsentPromptBehaviorUser = dword:3
mPolicies-System: EnableUIADesktopToggle = dword:0
IE: E&xport to Microsoft Excel - C:\PROGRA~2\MICROS~4\Office14\EXCEL.EXE/3000
IE: Se&nd to OneNote - C:\PROGRA~2\MICROS~4\Office14\ONBttnIE.dll/105
IE: {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - {5F7B1267-94A9-47F5-98DB-E99415F33AEC} - C:\Program Files (x86)\Windows Live\Writer\WriterBrowserExtension.dll
IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} - C:\Program Files (x86)\Microsoft Office\Office14\ONBttnIE.dll
IE: {789FE86F-6FC4-46A1-9849-EDE0DB0C95CA} - {FFFDC614-B694-4AE6-AB38-5D6374584B52} - C:\Program Files (x86)\Microsoft Office\Office14\ONBttnIELinkedNotes.dll
IE: {898EA8C8-E7FF-479B-8935-AEC46303B9E5} - {898EA8C8-E7FF-479B-8935-AEC46303B9E5} - C:\Program Files (x86)\Skype\Toolbars\Internet Explorer\skypeieplugin.dll
IE: {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - {53707962-6F74-2D53-2644-206D7942484F} - C:\Program Files (x86)\Spybot - Search & Destroy\SDHelper.dll
LSP: C:\Windows\System32\plsapp.dll
.
INFO: HKCU has more than 50 listed domains.
If you wish to scan all of them, select the 'Force scan all domains' option.
.
DPF: {02BCC737-B171-4746-94C9-0D8A0B2C0089} - hxxp://office.microsoft.com/_layouts/Cl ... wsdc32.cab
DPF: {166B1BCA-3F9C-11CF-8075-444553540000} - hxxp://download.macromedia.com/pub/shoc ... tor/sw.cab
DPF: {49312E18-AA92-4CC2-BB97-55DEA7BCADD6} - hxxps://support.dell.com/systemprofiler/SysProExe.CAB
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinsta ... s-i586.cab
DPF: {CAFEEFAC-0016-0000-0033-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinsta ... s-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinsta ... s-i586.cab
DPF: {E06E2E99-0AA1-11D4-ABA6-0060082AA75C} - hxxps://akamaicdn.webex.com/client/WBXc ... atgpc1.cab
TCP: NameServer = 192.168.2.1
TCP: Interfaces\{B84E7EB3-CA5F-4597-A78E-212FD6B40F60}\2656C6B696E6E2436303 : DHCPNameServer = 192.168.2.1
TCP: Interfaces\{B84E7EB3-CA5F-4597-A78E-212FD6B40F60}\3425E414 : DHCPNameServer = 10.0.1.1
TCP: Interfaces\{B84E7EB3-CA5F-4597-A78E-212FD6B40F60}\34963736F66313537353 : DHCPNameServer = 75.75.75.75 75.75.76.76 192.168.1.1
TCP: Interfaces\{B84E7EB3-CA5F-4597-A78E-212FD6B40F60}\6556C61637175756A7D27657563747 : DHCPNameServer = 192.168.33.1 75.75.75.75 75.75.76.76
TCP: Interfaces\{BCD84750-83E9-41C1-88D7-6D3301C1C8BB} : DHCPNameServer = 192.168.2.1
TCP: Interfaces\{CA4448FA-4F07-4551-B3EC-4FB1B5D8101D} : DHCPNameServer = 192.168.2.1
TCP: Interfaces\{CA4448FA-4F07-4551-B3EC-4FB1B5D8101D}\2656C6B696E6E2436303 : DHCPNameServer = 192.168.2.1
TCP: Interfaces\{CA4448FA-4F07-4551-B3EC-4FB1B5D8101D}\3425E414 : DHCPNameServer = 10.0.1.1
TCP: Interfaces\{CA4448FA-4F07-4551-B3EC-4FB1B5D8101D}\34963736F66313537353 : DHCPNameServer = 75.75.75.75 75.75.76.76 192.168.1.1
TCP: Interfaces\{CA4448FA-4F07-4551-B3EC-4FB1B5D8101D}\44F67616E6D27657563747 : DHCPNameServer = 75.75.75.75 75.75.76.76 192.168.33.1
TCP: Interfaces\{CA4448FA-4F07-4551-B3EC-4FB1B5D8101D}\4586560234F6C6C6563647966756 : DHCPNameServer = 10.0.1.1
TCP: Interfaces\{CA4448FA-4F07-4551-B3EC-4FB1B5D8101D}\75F6C666F62746 : DHCPNameServer = 192.168.2.1
Filter: application/x-ica - {CFB6322E-CC85-4d1b-82C7-893888A236BC} - C:\Program Files (x86)\Citrix\ICA Client\IcaMimeFilter.dll
Filter: application/x-ica; charset=euc-jp - {CFB6322E-CC85-4d1b-82C7-893888A236BC} - C:\Program Files (x86)\Citrix\ICA Client\IcaMimeFilter.dll
Filter: application/x-ica; charset=ISO-8859-1 - {CFB6322E-CC85-4d1b-82C7-893888A236BC} - C:\Program Files (x86)\Citrix\ICA Client\IcaMimeFilter.dll
Filter: application/x-ica; charset=MS936 - {CFB6322E-CC85-4d1b-82C7-893888A236BC} - C:\Program Files (x86)\Citrix\ICA Client\IcaMimeFilter.dll
Filter: application/x-ica; charset=MS949 - {CFB6322E-CC85-4d1b-82C7-893888A236BC} - C:\Program Files (x86)\Citrix\ICA Client\IcaMimeFilter.dll
Filter: application/x-ica; charset=MS950 - {CFB6322E-CC85-4d1b-82C7-893888A236BC} - C:\Program Files (x86)\Citrix\ICA Client\IcaMimeFilter.dll
Filter: application/x-ica; charset=UTF-8 - {CFB6322E-CC85-4d1b-82C7-893888A236BC} - C:\Program Files (x86)\Citrix\ICA Client\IcaMimeFilter.dll
Filter: application/x-ica; charset=UTF8 - {CFB6322E-CC85-4d1b-82C7-893888A236BC} - C:\Program Files (x86)\Citrix\ICA Client\IcaMimeFilter.dll
Filter: application/x-ica;charset=euc-jp - {CFB6322E-CC85-4d1b-82C7-893888A236BC} - C:\Program Files (x86)\Citrix\ICA Client\IcaMimeFilter.dll
Filter: application/x-ica;charset=ISO-8859-1 - {CFB6322E-CC85-4d1b-82C7-893888A236BC} - C:\Program Files (x86)\Citrix\ICA Client\IcaMimeFilter.dll
Filter: application/x-ica;charset=MS936 - {CFB6322E-CC85-4d1b-82C7-893888A236BC} - C:\Program Files (x86)\Citrix\ICA Client\IcaMimeFilter.dll
Filter: application/x-ica;charset=MS949 - {CFB6322E-CC85-4d1b-82C7-893888A236BC} - C:\Program Files (x86)\Citrix\ICA Client\IcaMimeFilter.dll
Filter: application/x-ica;charset=MS950 - {CFB6322E-CC85-4d1b-82C7-893888A236BC} - C:\Program Files (x86)\Citrix\ICA Client\IcaMimeFilter.dll
Filter: application/x-ica;charset=UTF-8 - {CFB6322E-CC85-4d1b-82C7-893888A236BC} - C:\Program Files (x86)\Citrix\ICA Client\IcaMimeFilter.dll
Filter: application/x-ica;charset=UTF8 - {CFB6322E-CC85-4d1b-82C7-893888A236BC} - C:\Program Files (x86)\Citrix\ICA Client\IcaMimeFilter.dll
Filter: ica - {CFB6322E-CC85-4d1b-82C7-893888A236BC} - C:\Program Files (x86)\Citrix\ICA Client\IcaMimeFilter.dll
Filter: text/xml - {807573E5-5146-11D5-A672-00B0D022E945} - C:\Program Files (x86)\Common Files\Microsoft Shared\OFFICE14\MSOXMLMF.DLL
Handler: cozi - {5356518D-FE9C-4E08-9C1F-1E872ECD367F} - c:\Program Files (x86)\Cozi Express\CoziProtocolHandler.dll
Handler: skype-ie-addon-data - {91774881-D725-4E58-B298-07617B9B86A8} - C:\Program Files (x86)\Skype\Toolbars\Internet Explorer\skypeieplugin.dll
Handler: wlpg - {E43EF6CD-A37A-4A9B-9E6F-83F89B8E6324} - C:\Program Files (x86)\Windows Live\Photo Gallery\AlbumDownloadProtocolHandler.dll
SSODL: WebCheck - <orphaned>
mASetup: {8A69D345-D564-463c-AFF1-A69D9E530F96} - "C:\Program Files (x86)\Google\Chrome\Application\33.0.1750.146\Installer\chrmstp.exe" --configure-user-settings --verbose-logging --system-level --multi-install --chrome
x64-BHO: McAfee Phishing Filter: {27B4851A-3207-45A2-B947-BE8AFE6163AB} -
x64-BHO: Windows Live ID Sign-in Helper: {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
x64-BHO: Office Document Cache Handler: {B4F3A835-0E21-4959-BA22-42B3008E02FF} - C:\Program Files\Microsoft Office\Office14\URLREDIR.DLL
x64-BHO: Java(tm) Plug-In 2 SSV Helper: {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
x64-Run: [RTHDVCPL] C:\Program Files\Realtek\Audio\HDA\RtkNGUI64.exe -s
x64-Run: [IgfxTray] C:\Windows\System32\igfxtray.exe
x64-Run: [HotKeysCmds] C:\Windows\System32\hkcmd.exe
x64-Run: [Persistence] C:\Windows\System32\igfxpers.exe
x64-Run: [Apoint] C:\Program Files\DellTPad\Apoint.exe
x64-Run: [IntelWireless] "C:\Program Files\Common Files\Intel\WirelessCommon\iFrmewrk.exe" /tf Intel Wireless Tray
x64-Run: [IntelTBRunOnce] wscript.exe //b //nologo "C:\Program Files\Intel\TurboBoost\RunTBGadgetOnce.vbs"
x64-Run: [AdAwareTray] "C:\Program Files\Lavasoft\Ad-Aware Antivirus\Ad-Aware Antivirus\11.1.5354.0\AdAwareTray.exe"
x64-IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} - C:\Program Files\Microsoft Office\Office14\ONBttnIE.dll
x64-IE: {789FE86F-6FC4-46A1-9849-EDE0DB0C95CA} - {FFFDC614-B694-4AE6-AB38-5D6374584B52} - C:\Program Files\Microsoft Office\Office14\ONBttnIELinkedNotes.dll
x64-DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinsta ... s-i586.cab
x64-DPF: {CAFEEFAC-0016-0000-0024-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinsta ... s-i586.cab
x64-DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinsta ... s-i586.cab
x64-Filter: application/x-ica - {CFB6322E-CC85-4d1b-82C7-893888A236BC} - <orphaned>
x64-Filter: application/x-ica; charset=euc-jp - {CFB6322E-CC85-4d1b-82C7-893888A236BC} - <orphaned>
x64-Filter: application/x-ica; charset=ISO-8859-1 - {CFB6322E-CC85-4d1b-82C7-893888A236BC} - <orphaned>
x64-Filter: application/x-ica; charset=MS936 - {CFB6322E-CC85-4d1b-82C7-893888A236BC} - <orphaned>
x64-Filter: application/x-ica; charset=MS949 - {CFB6322E-CC85-4d1b-82C7-893888A236BC} - <orphaned>
x64-Filter: application/x-ica; charset=MS950 - {CFB6322E-CC85-4d1b-82C7-893888A236BC} - <orphaned>
x64-Filter: application/x-ica; charset=UTF-8 - {CFB6322E-CC85-4d1b-82C7-893888A236BC} - <orphaned>
x64-Filter: application/x-ica; charset=UTF8 - {CFB6322E-CC85-4d1b-82C7-893888A236BC} - <orphaned>
x64-Filter: application/x-ica;charset=euc-jp - {CFB6322E-CC85-4d1b-82C7-893888A236BC} - <orphaned>
x64-Filter: application/x-ica;charset=ISO-8859-1 - {CFB6322E-CC85-4d1b-82C7-893888A236BC} - <orphaned>
x64-Filter: application/x-ica;charset=MS936 - {CFB6322E-CC85-4d1b-82C7-893888A236BC} - <orphaned>
x64-Filter: application/x-ica;charset=MS949 - {CFB6322E-CC85-4d1b-82C7-893888A236BC} - <orphaned>
x64-Filter: application/x-ica;charset=MS950 - {CFB6322E-CC85-4d1b-82C7-893888A236BC} - <orphaned>
x64-Filter: application/x-ica;charset=UTF-8 - {CFB6322E-CC85-4d1b-82C7-893888A236BC} - <orphaned>
x64-Filter: application/x-ica;charset=UTF8 - {CFB6322E-CC85-4d1b-82C7-893888A236BC} - <orphaned>
x64-Filter: ica - {CFB6322E-CC85-4d1b-82C7-893888A236BC} - <orphaned>
x64-Filter: text/xml - {807573E5-5146-11D5-A672-00B0D022E945} - C:\Program Files\Common Files\Microsoft Shared\OFFICE14\MSOXMLMF.DLL
x64-Handler: cozi - {5356518D-FE9C-4E08-9C1F-1E872ECD367F} - <orphaned>
x64-Handler: skype-ie-addon-data - {91774881-D725-4E58-B298-07617B9B86A8} - <orphaned>
x64-Handler: wlpg - {E43EF6CD-A37A-4A9B-9E6F-83F89B8E6324} - <orphaned>
x64-Notify: igfxcui - igfxdev.dll
x64-SSODL: WebCheck - <orphaned>
.
================= FIREFOX ===================
.
FF - ProfilePath - C:\Users\Jessica\AppData\Roaming\Mozilla\Firefox\Profiles\xnv7318q.default\
FF - plugin: C:\PROGRA~2\MICROS~4\Office14\NPAUTHZ.DLL
FF - plugin: C:\PROGRA~2\MICROS~4\Office14\NPSPWRAP.DLL
FF - plugin: C:\Program Files (x86)\Adobe\Reader 11.0\Reader\AIR\nppdf32.dll
FF - plugin: C:\Program Files (x86)\Canon\Easy-PhotoPrint EX\NPEZFFPI.DLL
FF - plugin: C:\Program Files (x86)\Citrix\ICA Client\npicaN.dll
FF - plugin: C:\Program Files (x86)\Citrix\ICA Client\npURLInterceptorPlugin.dll
FF - plugin: C:\Program Files (x86)\Google\Update\1.3.22.5\npGoogleUpdate3.dll
FF - plugin: C:\Program Files (x86)\Java\jre7\bin\dtplugin\npdeployJava1.dll
FF - plugin: C:\Program Files (x86)\Java\jre7\bin\plugin2\npjp2.dll
FF - plugin: c:\Program Files (x86)\Microsoft Silverlight\5.1.20913.0\npctrlui.dll
FF - plugin: C:\Program Files (x86)\myitlab\plugin\npenlite.dll
FF - plugin: C:\Program Files (x86)\Real\RealPlayer\Netscape6\nprpplugin.dll
FF - plugin: C:\Program Files (x86)\Windows Live\Photo Gallery\NPWLPG.dll
FF - plugin: C:\ProgramData\RealNetworks\RealDownloader\BrowserPlugins\MozillaPlugins\nprndlchromebrowserrecordext.dll
FF - plugin: C:\ProgramData\RealNetworks\RealDownloader\BrowserPlugins\MozillaPlugins\nprndlhtml5videoshim.dll
FF - plugin: C:\ProgramData\RealNetworks\RealDownloader\BrowserPlugins\MozillaPlugins\nprndlpepperflashvideoshim.dll
FF - plugin: C:\ProgramData\RealNetworks\RealDownloader\BrowserPlugins\npdlplugin.dll
FF - plugin: C:\Users\Jessica\AppData\Local\DIRECTV Player\npPlayerPlugin.dll
FF - plugin: C:\Windows\SysWOW64\Adobe\Director\np32dsw_1202122.dll
FF - plugin: C:\Windows\SysWOW64\Macromed\Flash\NPSWF32_12_0_0_77.dll
.
============= SERVICES / DRIVERS ===============
.
R0 AVGIDSHA;AVGIDSHA;C:\Windows\System32\drivers\avgidsha.sys [2013-11-25 196376]
R0 Avgloga;AVG Logging Driver;C:\Windows\System32\drivers\avgloga.sys [2013-10-31 294712]
R0 Avgmfx64;AVG Mini-Filter Resident Anti-Virus Shield;C:\Windows\System32\drivers\avgmfx64.sys [2013-10-1 123704]
R0 Avgrkx64;AVG Anti-Rootkit Driver;C:\Windows\System32\drivers\avgrkx64.sys [2013-9-10 31544]
R0 PxHlpa64;PxHlpa64;C:\Windows\System32\drivers\PxHlpa64.sys [2011-6-21 55856]
R1 Avgdiska;AVG Disk Driver;C:\Windows\System32\drivers\avgdiska.sys [2013-11-25 150808]
R1 AVGIDSDriver;AVGIDSDriver;C:\Windows\System32\drivers\avgidsdrivera.sys [2013-11-25 243480]
R1 Avgldx64;AVG AVI Loader Driver;C:\Windows\System32\drivers\avgldx64.sys [2013-11-1 212280]
R1 Avgtdia;AVG TDI Driver;C:\Windows\System32\drivers\avgtdia.sys [2013-8-1 251192]
R1 ctxusbm;Citrix USB Monitor Driver;C:\Windows\System32\drivers\ctxusbm.sys [2013-9-24 97768]
R2 AERTFilters;Andrea RT Filters Service;C:\Program Files\Realtek\Audio\HDA\AERTSr64.exe [2011-6-21 98208]
R2 AVGIDSAgent;AVGIDSAgent;C:\Program Files (x86)\AVG\AVG2014\avgidsagent.exe [2014-1-22 3788816]
R2 avgwd;AVG WatchDog;C:\Program Files (x86)\AVG\AVG2014\avgwdsvc.exe [2013-9-24 348008]
R2 Bluetooth Device Monitor;Bluetooth Device Monitor;C:\Program Files (x86)\Intel\Bluetooth\devmonsrv.exe [2010-12-14 901184]
R2 Bluetooth OBEX Service;Bluetooth OBEX Service;C:\Program Files (x86)\Intel\Bluetooth\obexsrv.exe [2010-12-14 974912]
R2 MBAMScheduler;MBAMScheduler;C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamscheduler.exe [2013-7-7 418376]
R2 MBAMService;MBAMService;C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamservice.exe [2012-7-26 701512]
R2 NOBU;Dell DataSafe Online;C:\Program Files (x86)\Dell\Dell Datasafe Online\NOBuAgent.exe [2010-8-25 2823000]
R2 plsapp;plsapp;C:\Program Files (x86)\PureLeads\plsapp.exe [2014-1-23 3690784]
R2 PlsvcV1;PlsvcV1;C:\Program Files (x86)\PureLeads\PureLeadsSvc.exe [2014-1-23 91936]
R2 PlsvcV2;PlsvcV2;C:\Program Files (x86)\PureLeads\PureLeads.Service.exe [2014-1-23 24352]
R2 RealNetworks Downloader Resolver Service;RealNetworks Downloader Resolver Service;C:\Program Files (x86)\RealNetworks\RealDownloader\rndlresolversvc.exe [2013-10-17 39056]
R2 RealPlayer Desktop Service;RealPlayer Desktop Service;C:\Program Files (x86)\Real\RealPlayer\RPDS\Bin\rpdsvc.exe [2013-12-13 1418336]
R2 RealPlayerUpdateSvc;RealPlayer Update Service;C:\Program Files (x86)\Real\UpdateService\RealPlayerUpdateSvc.exe [2013-10-25 29320]
R2 SBSDWSCService;SBSD Security Center Service;C:\Program Files (x86)\Spybot - Search & Destroy\SDWinSec.exe [2012-7-31 1153368]
R2 TurboB;Turbo Boost UI Monitor driver;C:\Windows\System32\drivers\TurboB.sys [2010-11-29 16120]
R3 btmaux;Intel Bluetooth Auxiliary Service;C:\Windows\System32\drivers\btmaux.sys [2010-12-14 58128]
R3 btmhsf;btmhsf;C:\Windows\System32\drivers\btmhsf.sys [2010-12-14 274432]
R3 CtClsFlt;Creative Camera Class Upper Filter Driver;C:\Windows\System32\drivers\CtClsFlt.sys [2011-6-21 175168]
R3 iBtFltCoex;iBtFltCoex;C:\Windows\System32\drivers\iBtFltCoex.sys [2010-12-14 59904]
R3 IntcDAud;Intel(R) Display Audio;C:\Windows\System32\drivers\IntcDAud.sys [2011-6-21 317440]
R3 MBAMProtector;MBAMProtector;C:\Windows\System32\drivers\mbam.sys [2012-7-26 25928]
R3 nusb3hub;Renesas Electronics USB 3.0 Hub Driver;C:\Windows\System32\drivers\nusb3hub.sys [2011-6-21 82432]
R3 nusb3xhc;Renesas Electronics USB 3.0 Host Controller Driver;C:\Windows\System32\drivers\nusb3xhc.sys [2011-6-21 181760]
R3 RTL8167;Realtek 8167 NT Driver;C:\Windows\System32\drivers\Rt64win7.sys [2011-6-21 412264]
R3 wdkmd;Intel WiDi KMD;C:\Windows\System32\drivers\WDKMD.sys [2010-12-1 42392]
S2 clr_optimization_v4.0.30319_32;Microsoft .NET Framework NGEN v4.0.30319_X86;C:\WINDOWS\Microsoft.NET\Framework\v4.0.30319\mscorsvw.exe [2013-9-11 105144]
S2 clr_optimization_v4.0.30319_64;Microsoft .NET Framework NGEN v4.0.30319_X64;C:\WINDOWS\Microsoft.NET\Framework64\v4.0.30319\mscorsvw.exe [2013-9-11 124088]
S2 RoxWatch12;Roxio Hard Drive Watcher 12;C:\Program Files (x86)\Common Files\Roxio Shared\OEM\12.0\SharedCOM\RoxWatch12OEM.exe [2010-11-25 219632]
S3 Bluetooth Media Service;Bluetooth Media Service;C:\Program Files (x86)\Intel\Bluetooth\mediasrv.exe [2010-12-14 1298496]
S3 FLEXnet Licensing Service 64;FLEXnet Licensing Service 64;C:\Program Files\Common Files\Macrovision Shared\FLEXnet Publisher\FNPLicensingService64.exe [2013-12-30 1038088]
S3 IEEtwCollectorService;Internet Explorer ETW Collector Service;C:\Windows\System32\ieetwcollector.exe [2014-2-14 111616]
S3 Impcd;Impcd;C:\Windows\System32\drivers\Impcd.sys [2011-6-21 158976]
S3 MyWiFiDHCPDNS;Wireless PAN DHCP Server;C:\Program Files\Intel\WiFi\bin\PanDhcpDns.exe [2010-12-17 340240]
S3 RoxMediaDB12OEM;RoxMediaDB12OEM;C:\Program Files (x86)\Common Files\Roxio Shared\OEM\12.0\SharedCOM\RoxMediaDB12OEM.exe [2010-11-25 1116656]
S3 RSUSBSTOR;RtsUStor.Sys Realtek USB Card Reader;C:\Windows\System32\drivers\RtsUStor.sys [2011-6-21 250984]
S3 TsUsbFlt;TsUsbFlt;C:\Windows\System32\drivers\TsUsbFlt.sys [2012-7-9 59392]
S3 USBAAPL64;Apple Mobile USB Driver;C:\Windows\System32\drivers\usbaapl64.sys [2012-12-13 54784]
.
=============== Created Last 30 ================
.
2014-03-13 15:04:09 388096 ----a-r- C:\Users\Jessica\AppData\Roaming\Microsoft\Installer\{45A66726-69BC-466B-A7A4-12FCBA4883D7}\HiJackThis.exe
2014-03-13 15:04:09 -------- d-----w- C:\Program Files (x86)\Trend Micro
2014-03-13 13:48:17 -------- d-----w- C:\Users\Jessica\AppData\Roaming\LavasoftStatistics
2014-03-13 12:56:02 -------- d-----w- C:\Program Files\Lavasoft
2014-03-13 12:54:50 -------- d-----w- C:\Program Files\Common Files\Lavasoft
2014-03-13 12:06:04 5777288 ----a-w- C:\Windows\SysWow64\FlashPlayerInstaller.exe
2014-03-04 22:06:14 -------- d-----w- C:\Users\Jessica\AppData\Local\Apps
2014-03-04 22:06:13 -------- d-----w- C:\Users\Jessica\AppData\Local\Deployment
2014-03-03 18:51:04 439296 ----a-w- C:\Windows\System32\plsapp64.dll
2014-03-03 18:51:00 354592 ----a-w- C:\Windows\SysWow64\plsapp.dll
2014-03-03 18:50:57 -------- d-----w- C:\ProgramData\PureLeads
2014-03-03 18:50:55 -------- d-----w- C:\Program Files (x86)\PureLeads
2014-03-03 18:50:49 -------- d-----w- C:\Program Files (x86)\Advanced OCR Free
2014-03-03 18:15:36 -------- d-----w- C:\Program Files (x86)\SearchProtect
2014-03-03 17:41:51 -------- d-----w- C:\Windows\Migration
2014-02-14 17:59:15 683801 ----a-w- C:\Windows\unins000.exe
2014-02-14 17:59:15 578192 ----a-w- C:\Windows\SysWow64\stub.ocx
2014-02-14 17:45:41 -------- d-----w- C:\Users\Jessica\AppData\Local\Pearson Education
2014-02-14 17:43:43 -------- d-----w- C:\ProgramData\myitlab2010
2014-02-14 17:36:32 -------- d-----w- C:\Program Files (x86)\myitlab
2014-02-14 17:23:17 548864 ----a-w- C:\Windows\System32\vbscript.dll
2014-02-14 17:23:17 454656 ----a-w- C:\Windows\SysWow64\vbscript.dll
2014-02-14 17:22:03 2724864 ----a-w- C:\Windows\SysWow64\mshtml.tlb
2014-02-14 17:22:03 2724864 ----a-w- C:\Windows\System32\mshtml.tlb
2014-02-14 17:22:02 353280 ----a-w- C:\Program Files\Internet Explorer\IEShims.dll
2014-02-14 17:22:02 293080 ----a-w- C:\Program Files\Internet Explorer\sqmapi.dll
2014-02-14 17:22:02 251392 ----a-w- C:\Program Files (x86)\Internet Explorer\IEShims.dll
2014-02-14 17:22:02 235224 ----a-w- C:\Program Files (x86)\Internet Explorer\sqmapi.dll
2014-02-14 17:22:01 271360 ----a-w- C:\Program Files (x86)\Internet Explorer\ieproxy.dll
2014-02-12 22:15:45 2048 ----a-w- C:\Windows\SysWow64\msxml3r.dll
.
==================== Find3M ====================
.
2014-03-13 12:06:11 71048 ----a-w- C:\Windows\SysWow64\FlashPlayerCPLApp.cpl
2014-03-13 12:06:11 692616 ----a-w- C:\Windows\SysWow64\FlashPlayerApp.exe
2014-02-06 11:30:12 4096 ----a-w- C:\Windows\System32\ieetwcollectorres.dll
2014-02-06 11:07:39 66048 ----a-w- C:\Windows\System32\iesetup.dll
2014-02-06 11:06:47 48640 ----a-w- C:\Windows\System32\ieetwproxystub.dll
2014-02-06 10:49:03 139264 ----a-w- C:\Windows\System32\ieUnatt.exe
2014-02-06 10:48:45 111616 ----a-w- C:\Windows\System32\ieetwcollector.exe
2014-02-06 10:48:11 708608 ----a-w- C:\Windows\System32\jscript9diag.dll
2014-02-06 10:11:37 5768704 ----a-w- C:\Windows\System32\jscript9.dll
2014-02-06 10:01:36 61952 ----a-w- C:\Windows\SysWow64\iesetup.dll
2014-02-06 10:00:46 51200 ----a-w- C:\Windows\SysWow64\ieetwproxystub.dll
2014-02-06 09:50:32 2041856 ----a-w- C:\Windows\System32\inetcpl.cpl
2014-02-06 09:47:22 112128 ----a-w- C:\Windows\SysWow64\ieUnatt.exe
2014-02-06 09:46:27 553472 ----a-w- C:\Windows\SysWow64\jscript9diag.dll
2014-02-06 09:25:36 4244480 ----a-w- C:\Windows\SysWow64\jscript9.dll
2014-02-06 09:24:52 2334208 ----a-w- C:\Windows\System32\wininet.dll
2014-02-06 09:09:30 1964032 ----a-w- C:\Windows\SysWow64\inetcpl.cpl
2014-02-06 08:41:35 1820160 ----a-w- C:\Windows\SysWow64\wininet.dll
2013-12-24 23:09:41 1987584 ----a-w- C:\Windows\SysWow64\d3d10warp.dll
2013-12-24 22:48:32 2565120 ----a-w- C:\Windows\System32\d3d10warp.dll
.
============= FINISH: 11:23:54.12 ===============


.
UNLESS SPECIFICALLY INSTRUCTED, DO NOT POST THIS LOG.
IF REQUESTED, ZIP IT UP & ATTACH IT
.
DDS (Ver_2012-11-20.01)
.
Microsoft Windows 7 Home Premium
Boot Device: \Device\HarddiskVolume2
Install Date: 7/7/2012 6:06:41 PM
System Uptime: 3/5/2014 6:06:56 PM (185 hours ago)
.
Motherboard: Dell Inc. | | 0YH79Y
Processor: Intel(R) Core(TM) i5-2410M CPU @ 2.30GHz | CPU | 2301/100mhz
.
==== Disk Partitions =========================
.
C: is FIXED (NTFS) - 684 GiB total, 222.892 GiB free.
D: is CDROM ()
.
==== Disabled Device Manager Items =============
.
==== System Restore Points ===================
.
RP108: 2/26/2014 9:23:58 AM - Windows Update
RP109: 2/26/2014 9:44:12 AM - Installed AVG 2014
RP110: 3/3/2014 12:34:54 PM - Windows Update
RP111: 3/3/2014 1:16:29 PM - Installed GTText
RP112: 3/3/2014 1:25:54 PM - Removed GTText
RP113: 3/3/2014 1:28:57 PM - Removed Camtasia Studio 8
RP114: 3/5/2014 8:42:23 AM - Windows Update
RP115: 3/9/2014 2:53:34 PM - Removed Skype™ 6.11
RP116: 3/13/2014 8:53:50 AM - AA11
RP117: 3/13/2014 11:03:15 AM - Installed HiJackThis
.
==== Installed Programs ======================
.
Ad-Aware Antivirus
AdAwareInstaller
AdAwareUpdater
Adobe AIR
Adobe Anchor Service CS4
Adobe Anchor Service x64 CS4
Adobe Bridge CS4
Adobe CMaps CS4
Adobe CMaps x64 CS4
Adobe Color - Photoshop Specific CS4
Adobe Color EU Extra Settings CS4
Adobe Color JA Extra Settings CS4
Adobe Color NA Recommended Settings CS4
Adobe Color Video Profiles CS CS4
Adobe CSI CS4
Adobe CSI CS4 x64
Adobe Default Language CS4
Adobe Device Central CS4
Adobe Drive CS4
Adobe Drive CS4 x64
Adobe ExtendScript Toolkit CS4
Adobe Extension Manager CS4
Adobe Flash Player 12 ActiveX
Adobe Flash Player 12 Plugin
Adobe Fonts All
Adobe Fonts All x64
Adobe Linguistics CS4
Adobe Linguistics CS4 x64
Adobe Media Player
Adobe Output Module
Adobe PDF Library Files CS4
Adobe PDF Library Files x64 CS4
Adobe Photoshop CS4
Adobe Photoshop CS4 (64 Bit)
Adobe Photoshop CS4 Support
Adobe Reader XI (11.0.06)
Adobe Search for Help
Adobe Service Manager Extension
Adobe Setup
Adobe Shockwave Player 12.0
Adobe Type Support CS4
Adobe Type Support x64 CS4
Adobe Update Manager CS4
Adobe WinSoft Linguistics Plugin
Adobe WinSoft Linguistics Plugin x64
Adobe XMP Panels CS4
AdobeColorCommonSetCMYK
AdobeColorCommonSetRGB
Advanced Audio FX Engine
Advanced OCR Free 6.0.1
Akamai NetSession Interface
AntimalwareEngine
Apple Application Support
Apple Mobile Device Support
Apple Software Update
AVG 2014
AVS Audio Editor 7.1
AVS Update Manager 1.0
AVS4YOU Software Navigator 1.4
Bonjour
calibre
Canon Easy-WebPrint EX
Canon IJ Network Scan Utility
Canon IJ Network Tool
Canon MP Navigator EX 3.0
Canon MP560 series MP Drivers
Canon MP560 series User Registration
Canon Utilities Easy-PhotoPrint EX
Canon Utilities My Printer
Canon Utilities Solution Menu
CHM To PDF Converter Basic
Cisco WebEx Meetings
Citrix Authentication Manager
Citrix Receiver
Citrix Receiver (HDX Flash Redirection)
Citrix Receiver Inside
Citrix Receiver Updater
Citrix Receiver(Aero)
Citrix Receiver(DV)
Citrix Receiver(USB)
Connect
CopyTrans Suite Remove Only
Cozi
D3DX10
Definition Update for Microsoft Office 2010 (KB982726) 32-Bit Edition
Dell DataSafe Local Backup
Dell DataSafe Local Backup - Support Software
Dell DataSafe Online
Dell Edoc Viewer
Dell Getting Started Guide
Dell Home Systems Service Agreement
Dell Marketplace Webslice IE8
Dell MusicStage
Dell PhotoStage
Dell Stage
Dell System Detect
Dell Touchpad
Dell VideoStage
Dell Webcam Central
DIRECTV Player
DirectX 9 Runtime
Dropbox
eBay
ePatLauncher
Free Audio Editor
FreeOCR 3.0
Google Chrome
Google Update Helper
HiJackThis
iCloud
Intel PROSet Wireless
Intel(R) Control Center
Intel(R) Management Engine Components
Intel(R) Processor Graphics
Intel(R) PROSet/Wireless Software for Bluetooth(R) Technology
Intel(R) PROSet/Wireless WiFi Software
Intel(R) Turbo Boost Technology Monitor 2.0
Intel(R) Wireless Display
Internet Explorer
iTunes
Java 7 Update 45
Java Auto Updater
Java(TM) 6 Update 24 (64-bit)
Java(TM) 6 Update 33
Jpg2Pdf version 1.2
Junk Mail filter update
kuler
Malwarebytes Anti-Malware version 1.75.0.1300
Mesh Runtime
Microsoft .NET Framework 4.5.1
Microsoft Application Error Reporting
Microsoft Office Access MUI (English) 2010
Microsoft Office Access Setup Metadata MUI (English) 2010
Microsoft Office Excel MUI (English) 2010
Microsoft Office Home and Student 2010
Microsoft Office Office 64-bit Components 2010
Microsoft Office OneNote MUI (English) 2010
Microsoft Office Outlook MUI (English) 2010
Microsoft Office PowerPoint MUI (English) 2010
Microsoft Office Proof (English) 2010
Microsoft Office Proof (French) 2010
Microsoft Office Proof (Spanish) 2010
Microsoft Office Proofing (English) 2010
Microsoft Office Publisher MUI (English) 2010
Microsoft Office Shared 64-bit MUI (English) 2010
Microsoft Office Shared 64-bit Setup Metadata MUI (English) 2010
Microsoft Office Shared MUI (English) 2010
Microsoft Office Shared Setup Metadata MUI (English) 2010
Microsoft Office Single Image 2010
Microsoft Office Word MUI (English) 2010
Microsoft Silverlight
Microsoft SQL Server 2005 Compact Edition [ENU]
Microsoft Visual C++ 2005 Redistributable
Microsoft Visual C++ 2005 Redistributable (x64)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219
Mozilla Firefox 26.0 (x86 en-US)
Mozilla Maintenance Service
MSVCRT
MSVCRT_amd64
MSXML 4.0 SP2 (KB954430)
MSXML 4.0 SP2 (KB973688)
My Dell
MyITLab
MyITLab ActiveX Installer 2, 9, 8, 65535
myitlab Plug-in/ActiveX Installer
Online Plug-in
PACES 6.1
PACES 6.3 Update
PACES 6.32 Update
PACES 6.5
PACES 6.6 Update
PACES 6.7 Update
PACES 6.8 Update
PACES 7.0 Update
PACES 7.3 Update
PDF Settings CS4
Photoshop Camera Raw
Photoshop Camera Raw_x64
PhotoShowExpress
PureLeads
Quickset64
QuickTime
RBVirtualFolder64Inst
RealDownloader
RealNetworks - Microsoft Visual C++ 2008 Runtime
RealNetworks - Microsoft Visual C++ 2010 Runtime
RealPlayer Cloud
Realtek High Definition Audio Driver
RealUpgrade 1.1
Roxio Activation Module
Roxio BackOnTrack
Roxio Burn
Roxio Creator Starter
Roxio Express Labeler 3
Roxio File Backup
Security Update for Microsoft .NET Framework 4.5.1 (KB2898869)
Security Update for Microsoft .NET Framework 4.5.1 (KB2901126)
Security Update for Microsoft Excel 2010 (KB2826033) 32-Bit Edition
Security Update for Microsoft Office 2010 (KB2553284) 32-Bit Edition
Security Update for Microsoft Office 2010 (KB2687423) 32-Bit Edition
Security Update for Microsoft Office 2010 (KB2826023) 32-Bit Edition
Security Update for Microsoft Office 2010 (KB2826035) 32-Bit Edition
Security Update for Microsoft Office 2010 (KB2850016) 32-Bit Edition
Self-service Plug-in
Service Pack 2 for Microsoft Office 2010 (KB2687455) 32-Bit Edition
Shared C Run-time for x64
Skype Toolbars
Sonic CinePlayer Decoder Pack
Spybot - Search & Destroy
SpywareBlaster 4.6
Steam
Suite Shared Configuration CS4
swMSM
TrustedID
Update for Microsoft Access 2010 (KB2553446) 32-Bit Edition
Update for Microsoft Filter Pack 2.0 (KB2810071) 32-Bit Edition
Update for Microsoft InfoPath 2010 (KB2817369) 32-Bit Edition
Update for Microsoft Office 2010 (KB2589298) 32-Bit Edition
Update for Microsoft Office 2010 (KB2589352) 32-Bit Edition
Update for Microsoft Office 2010 (KB2589375) 32-Bit Edition
Update for Microsoft Office 2010 (KB2597087) 32-Bit Edition
Update for Microsoft Office 2010 (KB2760598) 32-Bit Edition
Update for Microsoft Office 2010 (KB2760631) 32-Bit Edition
Update for Microsoft Office 2010 (KB2794737) 32-Bit Edition
Update for Microsoft Office 2010 (KB2837583) 32-Bit Edition
Update for Microsoft Office 2010 (KB2850079) 32-Bit Edition
Update for Microsoft OneNote 2010 (KB2837595) 32-Bit Edition
Update for Microsoft Outlook 2010 (KB2687567) 32-Bit Edition
Update for Microsoft PowerPoint 2010 (KB2553145) 32-Bit Edition
Update for Microsoft PowerPoint 2010 (KB2775360) 32-Bit Edition
Update for Microsoft SharePoint Workspace 2010 (KB2760601) 32-Bit Edition
Update for Microsoft Visio Viewer 2010 (KB2810066) 32-Bit Edition
Update for Microsoft Word 2010 (KB2837593) 32-Bit Edition
UpdateService
Visual Studio 2010 x64 Redistributables
Visual Studio 2012 x64 Redistributables
Visual Studio 2012 x86 Redistributables
Windows Live Communications Platform
Windows Live Essentials
Windows Live ID Sign-in Assistant
Windows Live Installer
Windows Live Language Selector
Windows Live Mail
Windows Live Mesh
Windows Live Mesh ActiveX Control for Remote Connections
Windows Live Messenger
Windows Live MIME IFilter
Windows Live Movie Maker
Windows Live Photo Common
Windows Live Photo Gallery
Windows Live PIMT Platform
Windows Live Remote Client
Windows Live Remote Client Resources
Windows Live Remote Service
Windows Live Remote Service Resources
Windows Live SOXE
Windows Live SOXE Definitions
Windows Live UX Platform
Windows Live UX Platform Language Pack
Windows Live Writer
Windows Live Writer Resources
WinRAR 4.20 (32-bit)
.
==== Event Viewer Messages From Past Week ========
.
3/9/2014 3:08:04 PM, Error: NetBT [4321] - The name "JESSICA-PC :0" could not be registered on the interface with IP address 192.168.2.12. The computer with the IP address 192.168.2.4 did not allow the name to be claimed by this computer.
3/9/2014 2:58:18 PM, Error: NetBT [4321] - The name "JESSICA-PC :0" could not be registered on the interface with IP address 192.168.2.12. The computer with the IP address 192.168.2.2 did not allow the name to be claimed by this computer.
3/9/2014 2:14:54 PM, Error: NetBT [4321] - The name "JESSICA-PC :20" could not be registered on the interface with IP address 192.168.2.12. The computer with the IP address 192.168.2.4 did not allow the name to be claimed by this computer.
3/13/2014 8:00:04 AM, Error: Server [2505] - The server could not bind to the transport \Device\NetBT_Tcpip_{CA4448FA-4F07-4551-B3EC-4FB1B5D8101D} because another computer on the network has the same name. The server could not start.
3/13/2014 8:00:04 AM, Error: NetBT [4321] - The name "JESSICA-PC :20" could not be registered on the interface with IP address 192.168.2.34. The computer with the IP address 192.168.2.2 did not allow the name to be claimed by this computer.
3/13/2014 7:59:58 AM, Error: NetBT [4321] - The name "JESSICA-PC :0" could not be registered on the interface with IP address 192.168.2.25. The computer with the IP address 192.168.2.2 did not allow the name to be claimed by this computer.
3/13/2014 7:59:57 AM, Error: Service Control Manager [7031] - The PlsvcV2 service terminated unexpectedly. It has done this 1 time(s). The following corrective action will be taken in 60000 milliseconds: Restart the service.
3/13/2014 7:59:57 AM, Error: NetBT [4321] - The name "JESSICA-PC :20" could not be registered on the interface with IP address 192.168.2.25. The computer with the IP address 192.168.2.2 did not allow the name to be claimed by this computer.
3/13/2014 10:12:33 AM, Error: NetBT [4321] - The name "JESSICA-PC :0" could not be registered on the interface with IP address 192.168.2.34. The computer with the IP address 192.168.2.2 did not allow the name to be claimed by this computer.
3/13/2014 10:12:31 AM, Error: NetBT [4321] - The name "JESSICA-PC :0" could not be registered on the interface with IP address 192.168.2.34. The computer with the IP address 192.168.2.15 did not allow the name to be claimed by this computer.
3/10/2014 3:42:37 PM, Error: NetBT [4321] - The name "JESSICA-PC :0" could not be registered on the interface with IP address 192.168.2.25. The computer with the IP address 192.168.2.4 did not allow the name to be claimed by this computer.
3/10/2014 3:42:35 PM, Error: NetBT [4321] - The name "JESSICA-PC :20" could not be registered on the interface with IP address 192.168.2.25. The computer with the IP address 192.168.2.4 did not allow the name to be claimed by this computer.
.
==== End Of File ===========================
jjbt
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Posts: 1
Joined: March 13th, 2014, 11:23 am
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Re: about.blank

Unread postby Cypher » March 14th, 2014, 11:35 am

Hi and welcome to Malware Removal Forum.
My name is Cypher, and I will be helping you with your malware problems.
This may or may not, solve other issues you have with your machine.
If you no longer require help i would be grateful if you would let me know.

Before we start please note the following important guidelines.
  • If you don't know or understand something, please don't hesitate to ask.
  • Only post your problem at One help site. Applying fixes from multiple help sites can cause problems.
  • Only reply to this thread do not start another, Please continue responding until I give you the "All Clean"
    Remember, absence of symptoms does not mean the infection is all gone.
  • Please DO NOT run any other tools or scans whilst I am helping you.
  • Please DO NOT install any other software (or hardware) during the cleaning process.
  • Print each set of instructions... if possible...your Internet connection will not be available during some fix processes.
  • Your security programs may give warnings for some of the tools I will ask you to use. Be assured, any links I give are safe.
  • Note: No Reply Within 3 Days Will Result In Your Topic Being Closed!

Note: If you haven't done so already, please read this topic ALL USERS OF THIS FORUM MUST READ THIS FIRST where the conditions for receiving help here are explained.
Please be aware that removing Malware is a potentially hazardous undertaking. I will take care not to knowingly suggest courses of action that might damage your computer. However it is impossible for me to foresee all interactions that may happen between the software on your computer and those we'll use to clear you of infection, and I cannot guarantee the safety of your system. It is possible that we might encounter situations where the only recourse is to re-format and re-install your operating system, or to necessitate you taking your computer to a repair shop.

Because of this, I advise you to backup any personal files and folders before you start



Please click on THIS link, and follow the instructions for installing TCRB and creating a backup of your Registry.

Next.

Click Start > Control Panel > Uninstall a program.
Uninstall the following if present.
Ad-Aware Antivirus
AdAwareInstaller
AdAwareUpdater
Java 7 Update 45
Java(TM) 6 Update 24 (64-bit)
Java(TM) 6 Update 33


Next.

First please Disable any Antivirus you have active, as shown in This topic.
Note: Don't forget to re-enable it after the scan.

Next please download zoek.exe and save it to your desktop.
  • Close any open browsers.
  • Right click on zoek.exe and select " Run as administrator " to run it.
  • Please wait while the tool starts. It will appear to be doing nothing and may take a few seconds to come up.
  • Click the More Options button below the large panel and check the box:

    • Auto Clean
  • Click on Run script button
  • Please wait patiently (it may take a few minutes) until a log report will open (this may be after reboot, if required)
  • Copy (Ctrl +C) and paste (Ctrl +V) the contents of the opened entire report back here.

    Note: It will also create a log in the C:\ directory named "zoek-results.log"

Next.

Please download OTL by Old Timer and save it to your Desktop.

  • Right click on OTL.exe And select Run as administrator to run it.
  • Click the Quick Scan button. Do not change any settings unless otherwise told to do so. The scan wont take long.
  • When done, two Notepad files will open.
    • OTL.txt <-- Will be opened
    • Extras.txt <-- Will be minimized
  • Please post the contents of these 2 Notepad files in your next reply.

Logs/Information to Post in your Next Reply

  • zoek-results.log.
  • OTL.txt and Extra.txt contents.
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Cypher
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Re: about.blank

Unread postby Cypher » March 17th, 2014, 6:42 am

Due to a lack of response, this topic is now closed.

If you still require help, please open a new thread in the Infected? Virus, malware, adware, ransomware, oh my! forum, include a fresh FRST log, and wait for a new helper.
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Cypher
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Posts: 14959
Joined: October 29th, 2008, 12:49 pm
Location: Land Of The Leprechauns


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