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Windows Update Error... strange things are afoot.

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Windows Update Error... strange things are afoot.

Unread postby LibbyBerry1 » February 25th, 2014, 11:40 pm

So, I was trying to watch some good ole' tv on my computer streaming from abcfamily (yes, I'm lame like that) and twice, my windows had a strange error, went blank and restarted. I got it all up and I thought to myself, self... it's been a while since you've seen a windows update. It might be good to do that. So, I search Windows Update and try to check for updates... and I get an error that says Windows Update cannot currently check for updates, because the service is not running. You may need to restart your computer. I tried that. Nothing new. So, I google and end up on Microsoft's Fix It page.. they fix some things but can't fix whatever is wrong with this and they show some other cryptic thing that I am unsure of. And now I'm here. Someone here once helped me with fixing my mom's computer (my step-dad loves the porn) and so I was hoping that someone could help me (I just like Pretty Little Liars).

Here is my DDS log:

DDS (Ver_2012-11-20.01) - NTFS_AMD64
Internet Explorer: 9.0.8112.16421 BrowserJavaVersion: 10.51.2
Run by SplishSplash at 22:31:39 on 2014-02-25
Microsoft Windows 7 Home Premium 6.1.7601.1.1252.1.1033.18.5880.3980 [GMT -5:00]
.
AV: avast! Antivirus *Enabled/Updated* {2B2D1395-420B-D5C9-657E-930FE358FC3C}
AV: AVG Anti-Virus Free Edition 2012 *Enabled/Updated* {5A2746B1-DEE9-F85A-FBCD-ADB11639C5F0}
SP: avast! Antivirus *Enabled/Updated* {904CF271-6431-DA47-5FCE-A87D98DFB681}
SP: AVG Anti-Virus Free Edition 2012 *Enabled/Updated* {E146A755-F8D3-F7D4-C17D-96C36DBE8F4D}
SP: Windows Defender *Disabled/Outdated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
.
============== Running Processes ===============
.
C:\PROGRA~2\AVG\AVG2012\avgrsa.exe
C:\Program Files (x86)\AVG\AVG2012\avgcsrva.exe
C:\Windows\system32\lsm.exe
C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Windows\system32\svchost.exe -k RPCSS
C:\Windows\system32\atiesrxx.exe
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
C:\Windows\system32\svchost.exe -k netsvcs
C:\Windows\system32\svchost.exe -k LocalService
C:\Windows\system32\atieclxx.exe
C:\Windows\system32\svchost.exe -k NetworkService
C:\Program Files\AVAST Software\Avast\AvastSvc.exe
C:\Windows\System32\spoolsv.exe
C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork
C:\Windows\system32\svchost.exe -k LocalServiceAndNoImpersonation
C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\armsvc.exe
C:\Program Files (x86)\AVG\AVG2012\avgwdsvc.exe
C:\Program Files (x86)\CinemaNow\CinemaNow Media Manager\CinemanowSvc.exe
C:\Windows\SysWOW64\CSHelper.exe
c:\Program Files (x86)\Common Files\LightScribe\LSSrvc.exe
C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamscheduler.exe
C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamservice.exe
C:\Program Files (x86)\Motorola\MotoConnectService\MotoConnectService.exe
C:\Program Files\Microsoft LifeCam\MSCamS64.exe
C:\Program Files (x86)\Microsoft\BingBar\SeaPort.EXE
C:\Windows\system32\svchost.exe -k imgsvc
C:\Program Files (x86)\Common Files\AVG Secure Search\vToolbarUpdater\17.3.0\ToolbarUpdater.exe
C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSVC.EXE
C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSvcM.exe
C:\Program Files (x86)\Common Files\AVG Secure Search\vToolbarUpdater\17.3.0\loggingserver.exe
C:\Program Files (x86)\AVG\AVG2012\AVGIDSAgent.exe
C:\Windows\system32\taskhost.exe
C:\Windows\system32\Dwm.exe
C:\Windows\Explorer.EXE
C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamgui.exe
C:\Program Files (x86)\Motorola\MotoConnectService\MotoConnect.exe
C:\Program Files (x86)\AVG\AVG2012\avgnsa.exe
C:\Program Files (x86)\AVG\AVG2012\avgemca.exe
C:\Windows\system32\WUDFHost.exe
C:\Windows\system32\svchost.exe -k NetworkServiceNetworkRestricted
C:\Program Files (x86)\Hewlett-Packard\HP Odometer\hpsysdrv.exe
C:\Program Files\Verizon V CAST Media Manager\V CAST Backup Scheduler.exe
C:\Windows\system32\SearchIndexer.exe
C:\Program Files (x86)\AVG\AVG2012\avgtray.exe
C:\Program Files (x86)\AVG Secure Search\vprot.exe
C:\Program Files\AVAST Software\Avast\AvastUI.exe
C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe
C:\Program Files (x86)\Hewlett-Packard\HP Support Framework\hpsa_service.exe
C:\Program Files\Windows Media Player\wmpnetwk.exe
C:\Windows\system32\svchost.exe -k SDRSVC
C:\Program Files (x86)\Mozilla Firefox\firefox.exe
C:\Windows\servicing\TrustedInstaller.exe
C:\Program Files (x86)\Mozilla Firefox\plugin-container.exe
C:\Windows\SysWOW64\Macromed\Flash\FlashPlayerPlugin_12_0_0_70.exe
C:\Windows\SysWOW64\Macromed\Flash\FlashPlayerPlugin_12_0_0_70.exe
C:\Windows\system32\SearchProtocolHost.exe
C:\Windows\system32\SearchFilterHost.exe
C:\Windows\system32\wbem\wmiprvse.exe
C:\Windows\System32\cscript.exe
.
============== Pseudo HJT Report ===============
.
uStart Page = hxxp://www.aol.com
uURLSearchHooks: {A3BC75A2-1F87-4686-AA43-5347D756017C} - <orphaned>
uURLSearchHooks: AOL Toolbar Search Class: {f0e98552-8e47-4c6c-9b3a-11ab0549f94d} - C:\Program Files (x86)\AOL Toolbar\aoltb.dll
mURLSearchHooks: AOL Toolbar Search Class: {f0e98552-8e47-4c6c-9b3a-11ab0549f94d} - C:\Program Files (x86)\AOL Toolbar\aoltb.dll
dURLSearchHooks: {A3BC75A2-1F87-4686-AA43-5347D756017C} - <orphaned>
mWinlogon: Userinit = userinit.exe
BHO: AVG Safe Search: {3CA2F312-6F6E-4B53-A66E-4E65E497C8C0} - C:\Program Files (x86)\AVG\AVG2012\avgssie.dll
BHO: AOL Toolbar Loader: {3ef64538-8b54-4573-b48f-4d34b0238ab2} - C:\Program Files (x86)\AOL Toolbar\aoltb.dll
BHO: Java(tm) Plug-In SSV Helper: {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files (x86)\Java\jre7\bin\ssv.dll
BHO: Windows Live ID Sign-in Helper: {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
BHO: AVG Security Toolbar: {95B7759C-8C7F-4BF1-B163-73684A933233} - C:\Program Files (x86)\AVG Secure Search\17.3.0.49\AVG Secure Search_toolbar.dll
BHO: Windows Live Messenger Companion Helper: {9FDDE16B-836F-4806-AB1F-1455CBEFF289} - C:\Program Files (x86)\Windows Live\Companion\companioncore.dll
BHO: Bing Bar Helper: {d2ce3e00-f94a-4740-988e-03dc2f38c34f} -
BHO: Java(tm) Plug-In 2 SSV Helper: {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files (x86)\Java\jre7\bin\jp2ssv.dll
BHO: HP Network Check Helper: {E76FD755-C1BA-4DCB-9F13-99BD91223ADE} - C:\Program Files (x86)\Hewlett-Packard\HP Support Framework\Resources\HPNetworkCheck\HPNetworkCheckPlugin.dll
TB: AOL Toolbar: {BA00B7B1-0351-477A-B948-23E3EE5A73D4} - C:\Program Files (x86)\AOL Toolbar\aoltb.dll
TB: AOL Toolbar: {ba00b7b1-0351-477a-b948-23e3ee5a73d4} - C:\Program Files (x86)\AOL Toolbar\aoltb.dll
TB: Bing Bar: {8dcb7100-df86-4384-8842-8fa844297b3f} -
TB: AVG Security Toolbar: {95B7759C-8C7F-4BF1-B163-73684A933233} - C:\Program Files (x86)\AVG Secure Search\17.3.0.49\AVG Secure Search_toolbar.dll
uRun: [HLBackupScheduler] C:\Program Files\Verizon V CAST Media Manager\V CAST Backup Scheduler.exe
mRun: [AVG_TRAY] "C:\Program Files (x86)\AVG\AVG2012\avgtray.exe"
mRun: [vProt] "C:\Program Files (x86)\AVG Secure Search\vprot.exe"
mRun: [ROC_roc_dec12] "C:\Program Files (x86)\AVG Secure Search\ROC_roc_dec12.exe" /PROMPT /CMPID=roc_dec12
mRun: [Adobe ARM] "C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
mRun: [SunJavaUpdateSched] "C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe"
mRun: [APSDaemon] "C:\Program Files (x86)\Common Files\Apple\Apple Application Support\APSDaemon.exe"
mRun: [QuickTime Task] "C:\Program Files (x86)\QuickTime\QTTask.exe" -atboottime
mRun: [AvastUI.exe] "C:\Program Files\AVAST Software\Avast\AvastUI.exe" /nogui
StartupFolder: C:\PROGRA~3\MICROS~1\Windows\STARTM~1\Programs\Startup\PICTUR~1.LNK - C:\Program Files (x86)\PictureMover\Bin\PictureMover.exe
mPolicies-Explorer: NoActiveDesktop = dword:1
mPolicies-System: ConsentPromptBehaviorAdmin = dword:5
mPolicies-System: ConsentPromptBehaviorUser = dword:3
mPolicies-System: EnableUIADesktopToggle = dword:0
IE: E&xport to Microsoft Excel - C:\PROGRA~2\MICROS~2\Office12\EXCEL.EXE/3000
IE: {0000036B-C524-4050-81A0-243669A86B9F} - {B63DBA5F-523F-4B9C-A43D-65DF1977EAD3} - C:\Program Files (x86)\Windows Live\Companion\companioncore.dll
IE: {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - {5F7B1267-94A9-47F5-98DB-E99415F33AEC} - C:\Program Files (x86)\Windows Live\Writer\WriterBrowserExtension.dll
IE: {25510184-5A38-4A99-B273-DCA8EEF6CD08} - C:\Program Files (x86)\Hewlett-Packard\HP Support Framework\Resources\HPNetworkCheck\NCLauncherFromIE.exe
IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} - C:\Program Files (x86)\Microsoft Office\Office12\ONBttnIE.dll
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503}
DPF: {C345E174-3E87-4F41-A01C-B066A90A49B4} - hxxp://trial.trymicrosoftoffice.com/tri ... /wrc32.ocx
DPF: {C3F79A2B-B9B4-4A66-B012-3EE46475B072} - hxxp://messenger.zone.msn.com/binary/Me ... b56907.cab
TCP: NameServer = 192.168.1.1
TCP: Interfaces\{57E7FD4F-E2B0-4F61-80AE-950362F4ED9B} : DHCPNameServer = 192.168.1.1
TCP: Interfaces\{57E7FD4F-E2B0-4F61-80AE-950362F4ED9B}\37869627C65697 : DHCPNameServer = 192.168.2.1
Handler: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} - C:\Program Files (x86)\AVG\AVG2012\avgpp.dll
Handler: viprotocol - {B658800C-F66E-4EF3-AB85-6C0C227862A9} - C:\Program Files (x86)\Common Files\AVG Secure Search\ViProtocolInstaller\17.3.0\ViProtocol.dll
Handler: wlpg - {E43EF6CD-A37A-4A9B-9E6F-83F89B8E6324} - C:\Program Files (x86)\Windows Live\Photo Gallery\AlbumDownloadProtocolHandler.dll
SSODL: WebCheck - <orphaned>
x64-BHO: AVG Do Not Track: {31332EEF-CB9F-458F-AFEB-D30E9A66B6BA} - C:\Program Files (x86)\AVG\AVG2012\avgdtiea.dll
x64-BHO: avast! WebRep: {318A227B-5E9F-45bd-8999-7F8F10CA4CF5} - C:\Program Files\AVAST Software\Avast\aswWebRepIE64.dll
x64-BHO: AVG Safe Search: {3CA2F312-6F6E-4B53-A66E-4E65E497C8C0} - C:\Program Files (x86)\AVG\AVG2012\avgssiea.dll
x64-BHO: Windows Live ID Sign-in Helper: {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
x64-BHO: HP Network Check Helper: {E76FD755-C1BA-4DCB-9F13-99BD91223ADE} - C:\Program Files (x86)\Hewlett-Packard\HP Support Framework\Resources\HPNetworkCheck\HPNetworkCheckPluginx64.dll
x64-TB: avast! WebRep: {318A227B-5E9F-45bd-8999-7F8F10CA4CF5} - C:\Program Files\AVAST Software\Avast\aswWebRepIE64.dll
x64-Run: [hpsysdrv] c:\program files (x86)\hewlett-packard\HP odometer\hpsysdrv.exe
x64-RunOnce: [NCPluginUpdater] "C:\Program Files (x86)\Hewlett-Packard\HP Health Check\ActiveCheck\product_line\NCPluginUpdater.exe" Update
x64-IE: {25510184-5A38-4A99-B273-DCA8EEF6CD08} - C:\Program Files (x86)\Hewlett-Packard\HP Support Framework\Resources\HPNetworkCheck\NCLauncherFromIE.exe
x64-IE: {68BCFFE1-A2DA-4B40-9068-87ECBFC19D16} - {68BCFFE1-A2DA-4B40-9068-87ECBFC19D16} - C:\Program Files (x86)\AVG\AVG2012\avgdtiea.dll
x64-Handler: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} - C:\Program Files (x86)\AVG\AVG2012\avgppa.dll
x64-Handler: viprotocol - {B658800C-F66E-4EF3-AB85-6C0C227862A9} - <orphaned>
x64-Handler: wlpg - {E43EF6CD-A37A-4A9B-9E6F-83F89B8E6324} - <orphaned>
x64-SSODL: WebCheck - <orphaned>
.
================= FIREFOX ===================
.
FF - ProfilePath - C:\Users\SplishSplash\AppData\Roaming\Mozilla\Firefox\Profiles\hpr75p9v.default\
FF - prefs.js: browser.search.defaulturl - hxxp://search.aol.com/search/search?query={searchTerms}&invocationType=tb50-ff-aolTB50CL-chromesbox-en-us
FF - prefs.js: browser.search.selectedEngine - AVG Secure Search
FF - prefs.js: browser.startup.homepage - hxxp://www.google.com/
FF - prefs.js: keyword.URL - hxxp://isearch.avg.com/search?cid=%7Bdd ... &sap=ku&q=
FF - component: C:\Program Files (x86)\AVG\AVG10\Firefox4\components\avgssff4.dll
FF - component: C:\Program Files (x86)\AVG\AVG10\Toolbar\Firefox\avg@igeared\components\IGeared_tavgp_xputils3.dll
FF - component: C:\Program Files (x86)\AVG\AVG10\Toolbar\Firefox\avg@igeared\components\IGeared_tavgp_xputils35.dll
FF - component: C:\Program Files (x86)\AVG\AVG10\Toolbar\Firefox\avg@igeared\components\xpavgtbapi.dll
FF - component: C:\Users\SplishSplash\AppData\Roaming\Mozilla\Firefox\Profiles\hpr75p9v.default\extensions\{7b13ec3e-999a-4b70-b9cb-2617b8323822}\components\RadioWMPCoreGecko19.dll
FF - component: C:\Users\SplishSplash\AppData\Roaming\Mozilla\Firefox\Profiles\hpr75p9v.default\extensions\{8bdea9d6-6f62-45eb-8ee9-8a81af0d2f94}\components\RadioWMPCoreGecko19.dll
FF - component: C:\Users\SplishSplash\AppData\Roaming\Mozilla\Firefox\Profiles\hpr75p9v.default\extensions\{bf7380fa-e3b4-4db2-af3e-9d8783a45bfc}\components\RadioWMPCoreGecko19.dll
FF - plugin: C:\Program Files (x86)\Adobe\Reader 11.0\Reader\AIR\nppdf32.dll
FF - plugin: C:\Program Files (x86)\Common Files\AVG Secure Search\SiteSafetyInstaller\17.3.0\npsitesafety.dll
FF - plugin: C:\Program Files (x86)\Google\Google Earth\plugin\npgeplugin.dll
FF - plugin: C:\Program Files (x86)\Google\Update\1.3.22.5\npGoogleUpdate3.dll
FF - plugin: C:\Program Files (x86)\Java\jre7\bin\dtplugin\npdeployJava1.dll
FF - plugin: C:\Program Files (x86)\Java\jre7\bin\plugin2\npjp2.dll
FF - plugin: c:\Program Files (x86)\Microsoft Silverlight\5.1.20913.0\npctrlui.dll
FF - plugin: C:\Program Files (x86)\Mozilla Firefox\plugins\npArtistScope42.dll
FF - plugin: C:\Program Files (x86)\Mozilla Firefox\plugins\npArtistScopeDRM11.dll
FF - plugin: C:\Program Files (x86)\Mozilla Firefox\plugins\npdnu.dll
FF - plugin: C:\Program Files (x86)\Mozilla Firefox\plugins\npdnupdater2.dll
FF - plugin: C:\Program Files (x86)\Viewpoint\Viewpoint Experience Technology\npViewpoint.dll
FF - plugin: C:\Program Files (x86)\Windows Live\Photo Gallery\NPWLPG.dll
FF - plugin: C:\Users\SplishSplash\AppData\Local\Google\Update\1.3.21.57\npGoogleUpdate3.dll
FF - plugin: C:\Users\SplishSplash\AppData\Local\HuluDesktop\instances\0.9.14.1\nphdplg.dll
FF - plugin: C:\Users\SplishSplash\AppData\Roaming\Mozilla\Firefox\Profiles\hpr75p9v.default\extensions\{195A3098-0BD5-4e90-AE22-BA1C540AFD1E}\plugins\npGarmin.dll
FF - plugin: C:\Windows\SysWOW64\Macromed\Flash\NPSWF32_12_0_0_70.dll
.
---- FIREFOX POLICIES ----
FF - user.js: network.protocol-handler.warn-external.dnupdate - false);user_pref(network.protocol-handler.warn-external.dnupdate, false
============= SERVICES / DRIVERS ===============
.
R0 ahcix64s;ahcix64s;C:\Windows\System32\drivers\ahcix64s.sys [2009-5-18 231224]
R0 AVGIDSHA;AVGIDSHA;C:\Windows\System32\drivers\avgidsha.sys [2012-4-19 28480]
R0 Avgrkx64;AVG Anti-Rootkit Driver;C:\Windows\System32\drivers\avgrkx64.sys [2012-1-31 36944]
R1 aswSnx;aswSnx;C:\Windows\System32\drivers\aswSnx.sys [2012-1-2 1038072]
R1 aswSP;aswSP;C:\Windows\System32\drivers\aswSP.sys [2012-1-2 421704]
R1 Avgldx64;AVG AVI Loader Driver;C:\Windows\System32\drivers\avgldx64.sys [2012-11-8 307040]
R1 Avgmfx64;AVG Mini-Filter Resident Anti-Virus Shield;C:\Windows\System32\drivers\avgmfx64.sys [2011-12-23 47696]
R1 Avgtdia;AVG TDI Driver;C:\Windows\System32\drivers\avgtdia.sys [2013-4-11 384800]
R1 avgtp;avgtp;C:\Windows\System32\drivers\avgtpx64.sys [2013-12-4 46368]
R2 AMD External Events Utility;AMD External Events Utility;C:\Windows\System32\atiesrxx.exe [2010-5-10 203264]
R2 aswMonFlt;aswMonFlt;C:\Windows\System32\drivers\aswMonFlt.sys [2012-1-2 78648]
R2 avast! Antivirus;avast! Antivirus;C:\Program Files\AVAST Software\Avast\AvastSvc.exe [2012-2-25 44768]
R2 AVGIDSAgent;AVGIDSAgent;C:\Program Files (x86)\AVG\AVG2012\avgidsagent.exe [2013-10-16 5175856]
R2 avgwd;AVG WatchDog;C:\Program Files (x86)\AVG\AVG2012\avgwdsvc.exe [2012-2-14 193288]
R2 CinemaNow Service;CinemaNow Service;C:\Program Files (x86)\CinemaNow\CinemaNow Media Manager\CinemaNowSvc.exe [2010-2-26 127984]
R2 CSHelper;CopySafe Helper Service;C:\Windows\SysWOW64\CSHelper.exe [2010-7-31 266240]
R2 HP Support Assistant Service;HP Support Assistant Service;C:\Program Files (x86)\Hewlett-Packard\HP Support Framework\HPSA_Service.exe [2013-11-4 92160]
R2 MBAMScheduler;MBAMScheduler;C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamscheduler.exe [2014-1-25 418376]
R2 MBAMService;MBAMService;C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamservice.exe [2014-1-25 701512]
R2 MotoConnect Service;MotoConnect Service;C:\Program Files (x86)\Motorola\MotoConnectService\MotoConnectService.exe [2010-6-24 91456]
R2 vToolbarUpdater17.3.0;vToolbarUpdater17.3.0;C:\Program Files (x86)\Common Files\AVG Secure Search\vToolbarUpdater\17.3.0\ToolbarUpdater.exe [2014-1-12 1771544]
R3 AVGIDSDriver;AVGIDSDriver;C:\Windows\System32\drivers\avgidsdrivera.sys [2012-12-10 127328]
R3 AVGIDSFilter;AVGIDSFilter;C:\Windows\System32\drivers\avgidsfiltera.sys [2011-12-23 29776]
R3 MBAMProtector;MBAMProtector;C:\Windows\System32\drivers\mbam.sys [2011-6-8 25928]
R3 netr28x;Ralink 802.11n Extensible Wireless Driver;C:\Windows\System32\drivers\netr28x.sys [2010-5-10 852256]
R3 RTL8167;Realtek 8167 NT Driver;C:\Windows\System32\drivers\Rt64win7.sys [2010-5-10 346144]
R3 usbfilter;AMD USB Filter Driver;C:\Windows\System32\drivers\usbfilter.sys [2010-5-10 39480]
RUnknown aswFsBlk;aswFsBlk; [x]
S0 aswRvrt;avast! Revert;C:\Windows\System32\drivers\aswRvrt.sys [2014-2-25 65776]
S0 aswVmm;avast! VM Monitor;C:\Windows\System32\drivers\aswVmm.sys [2014-2-25 207904]
S2 clr_optimization_v4.0.30319_32;Microsoft .NET Framework NGEN v4.0.30319_X86;C:\Windows\Microsoft.NET\Framework\v4.0.30319\mscorsvw.exe [2010-3-18 130384]
S2 clr_optimization_v4.0.30319_64;Microsoft .NET Framework NGEN v4.0.30319_X64;C:\Windows\Microsoft.NET\Framework64\v4.0.30319\mscorsvw.exe [2010-3-18 138576]
S3 aswStm;aswStm;C:\Windows\System32\drivers\aswStm.sys [2014-2-25 80184]
S3 AVG Security Toolbar Service;AVG Security Toolbar Service;C:\Program Files (x86)\AVG\AVG10\Toolbar\ToolbarBroker.exe [2011-4-9 1025352]
S3 BBSvc;Bing Bar Update Service;C:\Program Files (x86)\Microsoft\BingBar\BBSvc.EXE [2011-2-28 183560]
S3 fssfltr;fssfltr;C:\Windows\System32\drivers\fssfltr.sys [2010-10-23 48488]
S3 fsssvc;Windows Live Family Safety Service;C:\Program Files (x86)\Windows Live\Family Safety\fsssvc.exe [2010-9-22 1493352]
S3 MSHUSBVideo;NX6000/NX3000/VX2000/VX5000/VX5500/VX7000/Cinema Filter Driver;C:\Windows\System32\drivers\nx6000.sys [2010-12-2 31744]
S3 Revoflt;Revoflt;C:\Windows\System32\drivers\revoflt.sys [2011-6-29 31800]
S3 TsUsbFlt;TsUsbFlt;C:\Windows\System32\drivers\TsUsbFlt.sys [2011-6-6 59392]
S3 WatAdminSvc;Windows Activation Technologies Service;C:\Windows\System32\Wat\WatAdminSvc.exe [2010-7-12 1255736]
S4 wlcrasvc;Windows Live Mesh remote connections service;C:\Program Files\Windows Live\Mesh\wlcrasvc.exe [2010-9-22 57184]
.
=============== Created Last 30 ================
.
2014-02-26 03:29:39 80184 ----a-w- C:\Windows\System32\drivers\aswStm.sys
2014-02-26 03:19:31 207904 ----a-w- C:\Windows\System32\drivers\aswVmm.sys
2014-02-26 03:19:30 65776 ----a-w- C:\Windows\System32\drivers\aswRvrt.sys
.
==================== Find3M ====================
.
2014-02-26 03:29:31 92544 ----a-w- C:\Windows\System32\drivers\aswRdr2.sys
2014-02-26 03:29:31 78648 ----a-w- C:\Windows\System32\drivers\aswMonFlt.sys
2014-02-26 03:29:31 1038072 ----a-w- C:\Windows\System32\drivers\aswSnx.sys
2014-02-26 03:29:30 43152 ----a-w- C:\Windows\avastSS.scr
2014-02-22 06:10:18 71048 ----a-w- C:\Windows\SysWow64\FlashPlayerCPLApp.cpl
2014-02-22 06:10:18 692616 ----a-w- C:\Windows\SysWow64\FlashPlayerApp.exe
2013-12-19 02:09:39 96168 ----a-w- C:\Windows\SysWow64\WindowsAccessBridge-32.dll
2013-12-05 03:57:40 46368 ----a-w- C:\Windows\System32\drivers\avgtpx64.sys
2013-01-11 02:23:11 4096000 ----a-w- C:\Program Files (x86)\GUT5C72.tmp
.
============= FINISH: 22:32:17.26 ===============


And log 2:

.
UNLESS SPECIFICALLY INSTRUCTED, DO NOT POST THIS LOG.
IF REQUESTED, ZIP IT UP & ATTACH IT
.
DDS (Ver_2012-11-20.01)
.
Microsoft Windows 7 Home Premium
Boot Device: \Device\HarddiskVolume1
Install Date: 7/11/2010 9:21:36 PM
System Uptime: 2/25/2014 10:16:14 PM (0 hours ago)
.
Motherboard: FOXCONN | | 2A92
Processor: AMD Athlon(tm) II X4 635 Processor | CPU 1 | 2900/200mhz
.
==== Disk Partitions =========================
.
C: is FIXED (NTFS) - 920 GiB total, 146.812 GiB free.
D: is FIXED (NTFS) - 11 GiB total, 1.399 GiB free.
E: is CDROM ()
G: is Removable
H: is Removable
I: is Removable
J: is Removable
.
==== Disabled Device Manager Items =============
.
==== System Restore Points ===================
.
RP235: 2/2/2014 7:00:04 PM - Windows Backup
RP236: 2/10/2014 12:34:26 AM - Scheduled Checkpoint
RP237: 2/17/2014 10:32:22 PM - Windows Backup
RP238: 2/23/2014 7:00:02 PM - Windows Backup
RP239: 2/25/2014 10:20:19 PM - avast! antivirus system restore point
.
==== Installed Programs ======================
.
Update for Microsoft Office 2007 (KB2508958)
Adobe AIR
Adobe Flash Player 12 ActiveX
Adobe Flash Player 12 Plugin
Adobe Reader XI (11.0.06)
AGEIA PhysX v2.6.0
AIM 7
Amazon Kindle For PC v1.1
Amazon MP3 Downloader 1.0.12
AMD USB Filter Driver
AOL Toolbar
AOL Uninstaller (Choose which Products to Remove)
Apple Application Support
Apple Software Update
ArtistScope Plugin FX
ATI Catalyst Install Manager
AudibleManager
avast! Free Antivirus
Avenue Flo
Avenue Flo: Special Delivery
AVG 2012
Bejeweled 2 Deluxe
Big Fish Games: Game Manager
Bing Bar
Blackhawk Striker 2
Blasterball 3
Build-a-lot 2
Cake Mania
Catalyst Control Center - Branding
Catalyst Control Center Core Implementation
Catalyst Control Center Graphics Full Existing
Catalyst Control Center Graphics Full New
Catalyst Control Center Graphics Light
Catalyst Control Center Graphics Previews Vista
Catalyst Control Center InstallProxy
Catalyst Control Center Localization All
ccc-core-static
ccc-utility64
CCC Help Chinese Standard
CCC Help Chinese Traditional
CCC Help Czech
CCC Help Danish
CCC Help Dutch
CCC Help English
CCC Help Finnish
CCC Help French
CCC Help German
CCC Help Greek
CCC Help Hungarian
CCC Help Italian
CCC Help Japanese
CCC Help Korean
CCC Help Norwegian
CCC Help Polish
CCC Help Portuguese
CCC Help Russian
CCC Help Spanish
CCC Help Swedish
CCC Help Thai
CCC Help Turkish
Chuzzle Deluxe
CinemaNow Media Manager
Compatibility Pack for the 2007 Office system
CyberLink DVD Suite Deluxe
D3DX10
Diner Dash 2 Restaurant Rescue
Dora's Carnival Adventure
Download Updater (AOL LLC)
Drawn: Dark Flight &reg;
Drawn: The Painted Tower ™
Dream Chronicles: The Book of Air
Dream Chronicles: The Book of Water
DVD Decrypter (Remove Only)
DVD Menu Pack for HP MediaSmart Video
DVD Shrink 3.2
EA Download Manager
Escape Rosecliff Island
Faerie Solitaire
FATE
ffdshow [rev 2527] [2008-12-19]
Gardenscapes
Garmin City Navigator North America NT 2011.30 Update
Golden Trails 2: The Lost Legacy
Golden Trails: The New Western Rush
Google Chrome
Google Earth
Google Update Helper
Hardware Diagnostic Tools
Hewlett-Packard ACLM.NET v1.2.2.3
HP Advisor
HP Customer Experience Enhancements
HP Game Console
HP Games
HP MediaSmart CinemaNow 2.0
HP MediaSmart DVD
HP MediaSmart Music
HP MediaSmart Photo
HP MediaSmart SmartMenu
HP MediaSmart Video
HP MediaSmart/TouchSmart Netflix
HP Odometer
HP Setup
HP Support Assistant
HP Support Information
HP Update
Hulu Desktop
Java 7 Update 51
Java Auto Updater
Jewel Quest 3
Jewel Quest Solitaire 2
Junk Mail filter update
LabelPrint
Life Quest&reg;
LightScribe System Software
Love Chronicles: The Sword and The Rose
MagiQuest Online (remove only)
Malwarebytes Anti-Malware version 1.75.0.1300
Mesh Runtime
Messenger Companion
Microsoft .NET Framework 4 Client Profile
Microsoft Age of Empires II
Microsoft Application Error Reporting
Microsoft Corporation
Microsoft Image Composite Editor
Microsoft LifeCam
Microsoft Office 2007 Service Pack 3 (SP3)
Microsoft Office Excel MUI (English) 2007
Microsoft Office File Validation Add-In
Microsoft Office Home and Student 2007
Microsoft Office Office 64-bit Components 2007
Microsoft Office OneNote MUI (English) 2007
Microsoft Office PowerPoint MUI (English) 2007
Microsoft Office PowerPoint Viewer 2007 (English)
Microsoft Office Proof (English) 2007
Microsoft Office Proof (French) 2007
Microsoft Office Proof (Spanish) 2007
Microsoft Office Proofing (English) 2007
Microsoft Office Proofing Tools 2007 Service Pack 3 (SP3)
Microsoft Office Shared 64-bit MUI (English) 2007
Microsoft Office Shared 64-bit Setup Metadata MUI (English) 2007
Microsoft Office Shared MUI (English) 2007
Microsoft Office Shared Setup Metadata MUI (English) 2007
Microsoft Office Suite Activation Assistant
Microsoft Office Word MUI (English) 2007
Microsoft Research AutoCollage 2008 version 1.1
Microsoft Silverlight
Microsoft SQL Server 2005 Compact Edition [ENU]
Microsoft VC9 runtime libraries
Microsoft Visual C++ 2005 ATL Update kb973923 - x64 8.0.50727.4053
Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053
Microsoft Visual C++ 2005 Redistributable
Microsoft Visual C++ 2005 Redistributable (x64)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.4148
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161
Microsoft Visual C++ 2008 Redistributable - x86 9.0.21022
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161
Microsoft Works
Microsoft WSE 3.0 Runtime
MotoConnect 1.1.31
Motorola Mobile Drivers Installation 4.7.1
Movie Theme Pack for HP MediaSmart Video
Mozilla Firefox 27.0.1 (x86 en-US)
Mozilla Maintenance Service
MSVCRT
MSVCRT_amd64
MSXML 4.0 SP2 (KB954430)
MSXML 4.0 SP2 (KB973688)
Mystery Case Files &reg;: Dire Grove ™
Mystery Case Files: Return to Ravenhearst ™
Mystery P.I. - The New York Fortune
Penguins!
Phantasmat
PhotoNow!
PictureMover
Plants vs. Zombies
PlayReady PC Runtime amd64
Poker Superstars III
Polar Bowler
Polar Golfer
Power2Go
PowerDirector
Princess Isabella: Return of the Curse
QuickTime
Ralink RT2860 Wireless LAN Card
Realtek High Definition Audio Driver
Recovery Manager
Redemption Cemetery: Curse of the Raven
Revo Uninstaller Pro 2.5.7
Roxio CinemaNow 2.0
SecondLifeViewer2 (remove only)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2160841)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2446708)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2478663)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2518870)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2539636)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2572078)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2633870)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2656351)
Security Update for Microsoft Office 2007 suites (KB2596785) 32-Bit Edition
Security Update for Microsoft Office PowerPoint 2007 (KB2596764) 32-Bit Edition
Security Update for Microsoft Office PowerPoint 2007 (KB2596912) 32-Bit Edition
Skype™ 4.1
TextTwist 2
The Sims™ 3
The Tiny Bang Story
ToneThis
Trillian
Uninstall AOL Emergency Connect Utility 1.0
Update for 2007 Microsoft Office System (KB967642)
Update for Microsoft .NET Framework 4 Client Profile (KB2468871)
Update for Microsoft .NET Framework 4 Client Profile (KB2533523)
Update for Microsoft .NET Framework 4 Client Profile (KB2600217)
Update for Microsoft Office 2007 Help for Common Features (KB963673)
Update for Microsoft Office 2007 suites (KB2596651) 32-Bit Edition
Update for Microsoft Office 2007 suites (KB2596789) 32-Bit Edition
Update for Microsoft Office Excel 2007 (KB2596596) 32-Bit Edition
Update for Microsoft Office Excel 2007 Help (KB963678)
Update for Microsoft Office OneNote 2007 Help (KB963670)
Update for Microsoft Office Powerpoint 2007 Help (KB963669)
Update for Microsoft Office Script Editor Help (KB963671)
Update for Microsoft Office Word 2007 (KB974631)
Update for Microsoft Office Word 2007 Help (KB963665)
Verizon V CAST Media Manager
Viewpoint Media Player
Virtual Families
Virtual Villagers - The Secret City
Visual C++ 8.0 Runtime Setup Package (x64)
Visual Studio 2008 x64 Redistributables
VLC media player 1.0.5
Wheel of Fortune 2
Windows Live Communications Platform
Windows Live Essentials
Windows Live Family Safety
Windows Live ID Sign-in Assistant
Windows Live Installer
Windows Live Language Selector
Windows Live Mail
Windows Live Mesh
Windows Live Mesh ActiveX Control for Remote Connections
Windows Live Messenger
Windows Live Messenger Companion Core
Windows Live MIME IFilter
Windows Live Movie Maker
Windows Live Photo Common
Windows Live Photo Gallery
Windows Live PIMT Platform
Windows Live Remote Client
Windows Live Remote Client Resources
Windows Live Remote Service
Windows Live Remote Service Resources
Windows Live SOXE
Windows Live SOXE Definitions
Windows Live Sync
Windows Live UX Platform
Windows Live UX Platform Language Pack
Windows Live Writer
Windows Live Writer Resources
Windows Media Player Firefox Plugin
Zuma's Revenge
.
==== Event Viewer Messages From Past Week ========
.
2/25/2014 9:01:50 PM, Error: Microsoft-Windows-WER-SystemErrorReporting [1001] - The computer has rebooted from a bugcheck. The bugcheck was: 0x00000116 (0xfffffa800b19c4e0, 0xfffff88004bc15a4, 0xffffffffc0000001, 0x0000000000000003). A dump was saved in: C:\Windows\Minidump\022514-56316-01.dmp. Report Id: 022514-56316-01.
2/25/2014 10:12:24 PM, Error: Service Control Manager [7009] - A timeout was reached (30000 milliseconds) while waiting for the MBAMScheduler service to connect.
2/25/2014 10:12:24 PM, Error: Service Control Manager [7000] - The MBAMScheduler service failed to start due to the following error: The service did not respond to the start or control request in a timely fashion.
2/25/2014 10:09:20 PM, Error: Service Control Manager [7043] - The Group Policy Client service did not shut down properly after receiving a preshutdown control.
2/25/2014 10:06:47 PM, Error: Microsoft-Windows-WER-SystemErrorReporting [1001] - The computer has rebooted from a bugcheck. The bugcheck was: 0x00000116 (0xfffffa80095964e0, 0xfffff88004d585a4, 0xffffffffc0000001, 0x0000000000000003). A dump was saved in: C:\Windows\Minidump\022514-55973-01.dmp. Report Id: 022514-55973-01.
.
==== End Of File ===========================
LibbyBerry1
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Posts: 2
Joined: February 25th, 2014, 11:29 pm
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Re: Windows Update Error... strange things are afoot.

Unread postby Gary R » February 28th, 2014, 8:49 pm

Looking over your logs, back soon.
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Gary R
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Re: Windows Update Error... strange things are afoot.

Unread postby Gary R » February 28th, 2014, 8:59 pm

Hi LibbyBerry1,

I'm Gary R, and I'm here to help you if I can.

The logs you've posted don't show any obvious signs of infection, however they do show that you've had a problem with your video driver, which is probably the reason for your TV viewing problems.

This forum specialises in removing Malware, and it may be that we have to refer you to a forum that specialises in driver/hardware problems to resolve your issues, however before we do that, I'd like to explore a little further, so that we can try and determine a little more precisely what's gone wrong.

To do that, I need you to post me a minidump file that your computer has created so that I can have a look at it.

The file will be found at ... C:\Windows\Minidump\022514-56316-01.dmp

You'll need to attach it to your next post. However this forum does not support .dmp files, so rename it to 022514-56316-01.txt before you try to attach it.

Next ...

Please download Farbar Service Scanner ... by Farbar and save it to your Desktop.
  • Double click FSS.exe to run it. (Vista - W7 users: Please right click on FSS.exe and select Run As Administrator).
  • Select the following options ....
    • Internet Services
    • Windows Firewall
    • System Restore
    • Security Center
    • Windows Update
    • Windows Defender
  • Press the Scan button.
  • When finished, a text file named FSS.txt will be created on your desktop.
  • Copy/Paste the contents in your reply please.
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Gary R
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Joined: June 28th, 2005, 11:36 am
Location: Yorkshire

Re: Windows Update Error... strange things are afoot.

Unread postby LibbyBerry1 » February 28th, 2014, 10:25 pm

Thank you for taking the time to look at this for me. I really appreciate the help.

I have attached the minidump and here is the FSS text:

Farbar Service Scanner Version: 25-02-2014
Ran by SplishSplash (administrator) on 28-02-2014 at 21:21:48
Running from "C:\Users\SplishSplash\Downloads"
Microsoft Windows 7 Home Premium Service Pack 1 (X64)
Boot Mode: Normal
****************************************************************

Internet Services:
============

Connection Status:
==============
Localhost is accessible.
LAN connected.
Google IP is accessible.
Google.com is accessible.
Yahoo.com is accessible.


Windows Firewall:
=============

Firewall Disabled Policy:
==================


System Restore:
============

System Restore Disabled Policy:
========================


Action Center:
============


Windows Update:
============

Windows Autoupdate Disabled Policy:
============================


Windows Defender:
==============
WinDefend Service is not running. Checking service configuration:
The start type of WinDefend service is set to Demand. The default start type is Auto.
The ImagePath of WinDefend service is OK.
The ServiceDll of WinDefend service is OK.


Windows Defender Disabled Policy:
==========================
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows Defender]
"DisableAntiSpyware"=DWORD:1


Other Services:
==============


File Check:
========
C:\Windows\System32\nsisvc.dll => MD5 is legit
C:\Windows\System32\drivers\nsiproxy.sys => MD5 is legit
C:\Windows\System32\dhcpcore.dll => MD5 is legit
C:\Windows\System32\drivers\afd.sys => MD5 is legit
C:\Windows\System32\drivers\tdx.sys => MD5 is legit
C:\Windows\System32\Drivers\tcpip.sys => MD5 is legit
C:\Windows\System32\dnsrslvr.dll => MD5 is legit
C:\Windows\System32\mpssvc.dll => MD5 is legit
C:\Windows\System32\bfe.dll => MD5 is legit
C:\Windows\System32\drivers\mpsdrv.sys => MD5 is legit
C:\Windows\System32\SDRSVC.dll => MD5 is legit
C:\Windows\System32\vssvc.exe => MD5 is legit
C:\Windows\System32\wscsvc.dll => MD5 is legit
C:\Windows\System32\wbem\WMIsvc.dll => MD5 is legit
C:\Windows\System32\wuaueng.dll => MD5 is legit
C:\Windows\System32\qmgr.dll => MD5 is legit
C:\Windows\System32\es.dll => MD5 is legit
C:\Windows\System32\cryptsvc.dll => MD5 is legit
C:\Program Files\Windows Defender\MpSvc.dll => MD5 is legit
C:\Windows\System32\svchost.exe => MD5 is legit
C:\Windows\System32\rpcss.dll => MD5 is legit


**** End of log ****
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LibbyBerry1
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Posts: 2
Joined: February 25th, 2014, 11:29 pm

Re: Windows Update Error... strange things are afoot.

Unread postby Gary R » March 1st, 2014, 1:57 am

OK, a primary analysis of your Minidump file shows the following ....

Microsoft (R) Windows Debugger Version 6.12.0002.633 AMD64
Copyright (c) Microsoft Corporation. All rights reserved.

Loading Dump File [C:\Windows\Minidump\022514-56316-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*c:\websymbols*http://msdl.microsoft.com/download/symbols
Executable search path is:
Windows 7 Kernel Version 7601 (Service Pack 1) MP (4 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS Personal
Built by: 7601.17727.amd64fre.win7sp1_gdr.111118-2330
Machine Name:
Kernel base = 0xfffff800`02c08000 PsLoadedModuleList = 0xfffff800`02e4c650
Debug session time: Wed Feb 26 02:00:10.766 2014 (UTC + 0:00)
System Uptime: 3 days 20:56:49.437
Loading Kernel Symbols
...............................................................
................................................................
...............................
Loading User Symbols
Loading unloaded module list
.....
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 116, {fffffa800b19c4e0, fffff88004bc15a4, ffffffffc0000001, 3}

Unable to load image atikmpag.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for atikmpag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmpag.sys
Probably caused by : atikmpag.sys ( atikmpag+65a4 )

Followup: MachineOwner
---------

3: kd> !analyze -v
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************

VIDEO_TDR_FAILURE (116)
Attempt to reset the display driver and recover from timeout failed.
Arguments:
Arg1: fffffa800b19c4e0, Optional pointer to internal TDR recovery context (TDR_RECOVERY_CONTEXT).
Arg2: fffff88004bc15a4, The pointer into responsible device driver module (e.g. owner tag).
Arg3: ffffffffc0000001, Optional error code (NTSTATUS) of the last failed operation.
Arg4: 0000000000000003, Optional internal context dependent data.

Debugging Details:
------------------

FAULTING_IP:
atikmpag+65a4
fffff880`04bc15a4 4883ec28 sub rsp,28h

DEFAULT_BUCKET_ID: GRAPHICS_DRIVER_TDR_FAULT

CUSTOMER_CRASH_COUNT: 1

BUGCHECK_STR: 0x116

PROCESS_NAME: System

CURRENT_IRQL: 0

STACK_TEXT:
fffff880`021bd388 fffff880`0567a000 : 00000000`00000116 fffffa80`0b19c4e0 fffff880`04bc15a4 ffffffff`c0000001 : nt!KeBugCheckEx
fffff880`021bd390 fffff880`0564d569 : fffff880`04bc15a4 fffffa80`0837b000 00000000`00000000 fffffa80`08045410 : dxgkrnl!TdrBugcheckOnTimeout+0xec
fffff880`021bd3d0 fffff880`05679dad : fffffa80`0b19c4e0 fffffa80`0b19c4e0 fffffa80`0b19c4e0 fffffa80`08045410 : dxgkrnl!DXGADAPTER::PrepareToReset+0x109
fffff880`021bd410 fffff880`05720f07 : fffffa80`0b19c4e0 00000000`00000000 fffffa80`0b8a2360 fffffa80`08045410 : dxgkrnl!TdrIsRecoveryRequired+0x245
fffff880`021bd440 fffff880`0574ed5a : fffffa80`ffffffff 00000000`014745b8 fffff880`021bd5a0 fffffa80`08045410 : dxgmms1!VidSchiReportHwHang+0x40b
fffff880`021bd520 fffff880`0574aca5 : fffffa80`08381000 ffffffff`feced300 fffffa80`0833a230 00000000`000007ff : dxgmms1!VidSchWaitForCompletionEvent+0x196
fffff880`021bd560 fffff880`0574ae5d : fffffa80`08381000 fffffa80`08045410 00000000`00000001 00000000`00000000 : dxgmms1!VidSchiWaitForCompletePreemption+0x7d
fffff880`021bd650 fffff880`05734770 : fffffa80`ffffda01 00000000`00260ec9 fffffa80`0833a230 00000000`00000000 : dxgmms1!VidSchiSendToExecutionQueueWithWait+0x171
fffff880`021bd750 fffff880`05737375 : fffffa80`00000001 fffff880`05732b71 00000000`00000000 fffff8a0`10d61601 : dxgmms1!VIDMM_GLOBAL::FlushPagingBufferInternal+0x40c
fffff880`021bd8a0 fffff880`0572f79d : 00000000`00000000 fffffa80`06616000 00000000`00000015 fffffa80`0995b0f0 : dxgmms1!VIDMM_GLOBAL::EndPreparation+0x14d
fffff880`021bd910 fffff880`0574965d : fffffa80`00000000 fffff8a0`116becf0 fffffa80`00000000 fffffa80`06473940 : dxgmms1!VIDMM_GLOBAL::PrepareDmaBuffer+0xd09
fffff880`021bdae0 fffff880`05749398 : fffff880`02fd7f40 fffff880`05748d00 fffffa80`00000000 fffffa80`00000000 : dxgmms1!VidSchiSubmitRenderCommand+0x241
fffff880`021bdcd0 fffff880`05748e96 : 00000000`00000000 fffffa80`0b8a2360 00000000`00000080 fffffa80`08045410 : dxgmms1!VidSchiSubmitQueueCommand+0x50
fffff880`021bdd00 fffff800`02f1ef7a : 00000000`2ecf57d6 fffffa80`08388b60 fffffa80`04e85890 fffffa80`08388b60 : dxgmms1!VidSchiWorkerThread+0xd6
fffff880`021bdd40 fffff800`02c759c6 : fffff880`02fd3180 fffffa80`08388b60 fffff880`02fddfc0 6f704330`526d354a : nt!PspSystemThreadStartup+0x5a
fffff880`021bdd80 00000000`00000000 : fffff880`021be000 fffff880`021b8000 fffff880`021bcc20 00000000`00000000 : nt!KxStartSystemThread+0x16

STACK_COMMAND: .bugcheck ; kb

FOLLOWUP_IP:
atikmpag+65a4
fffff880`04bc15a4 4883ec28 sub rsp,28h

SYMBOL_NAME: atikmpag+65a4

FOLLOWUP_NAME: MachineOwner

MODULE_NAME: atikmpag

IMAGE_NAME: atikmpag.sys

DEBUG_FLR_IMAGE_TIMESTAMP: 4bea0343

FAILURE_BUCKET_ID: X64_0x116_IMAGE_atikmpag.sys

BUCKET_ID: X64_0x116_IMAGE_atikmpag.sys

Followup: MachineOwner
---------

3: kd> lmvm atikmpag
start end module name
fffff880`04bbb000 fffff880`04bf6000 atikmpag T (no symbols)
Loaded symbol image file: atikmpag.sys
Image path: atikmpag.sys
Image name: atikmpag.sys
Timestamp: Wed May 12 02:24:19 2010 (4BEA0343)
CheckSum: 00044ACB
ImageSize: 0003B000
Translations: 0000.04b0 0000.04e4 0409.04b0 0409.04e4


Which would suggest that the problem is caused by atikmpag.sys which is a Miniport driver from AMD ... http://www.systemlookup.com/search.php? ... pag.sys&s=

Might be worth seeing if there's an update for the driver, the following site ... http://www.runscanner.net/lib/atikmpag.sys.html ... provides a link to a possible driver download/update.

On the matter of Windows Updates, there's no indication from the scan you ran that there's anything wrong with your Windows Update setup, in which case any problems might be being caused by your Firewall/Anti-Virus settings. They're often the culprit with update problems. You could try temporarily disabling your FW and AV whie you attempt to perform a manual update check, and see if that resolves things. Don't forget to re-enable both as soon as you're finished updating.
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Re: Windows Update Error... strange things are afoot.

Unread postby Gary R » March 4th, 2014, 2:06 am

Due to lack of response, this topic is now closed.

If you still require help, please open a new thread in the Infected? Virus, malware, adware, ransomware, oh my! forum, include a fresh FRST log, and wait for a new helper.
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