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Blue Screen of Death & Restart Upon Malware Scan

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Blue Screen of Death & Restart Upon Malware Scan

Unread postby pandora123 » February 16th, 2014, 5:40 am

Hi everyone,
I'm running Win7 SP1 on a Toshiba Portege Z835 laptop now with Symantec Endpoint A/V. I was using a freeware A/V previously (AVG) and some malware got through the cracks through casual internet use. Using a freeware version of Malwarebytes, I've successfully done a quick scan to remove about 20 instances of malware/unwanted questionable software. However, when I do a full scan, it eventually returns ~ 5 instances of malware (won't show what they are mid-scan), and then the computer abruptly goes to a blue screen of death and restarts. When I re-log in, there is nothing stored in quarantine, and since the scan didn't finish the logs weren't saved. I realize it's something insidious inside a required process, but I can't figure out how to simply log findings instead of having the pgm quarantine a running process using freeware anti-malware pgms. I've tried to use multiple pieces of software (Malwarebytes, Windows Malicious Software Removal Tool, and Ad-Aware) all with the same results. The computer is relatively new and I've confirmed there are no bad sectors. What should I try next?
Thanks for your help in advance!!
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Re: Blue Screen of Death & Restart Upon Malware Scan

Unread postby Cypher » February 16th, 2014, 6:36 am

By posting just a description of your problems it is likely that your topic will be passed by and you will not receive the help you're looking for.

We need to know what's running on your computer so we can give you appropriate instructions.

May I draw your attention to THIS topic, which you should have read, and which tells you what we need you to post so that we can help you.

This topic will now be closed.

If you still need help, please start a new thread with:

  • FRST.txt
  • Addition.txt
  • Details of your problems.

If for any reason you can't run FRST, please let us know in your post.

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