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Help with adware removal

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Help with adware removal

Unread postby javier910 » February 3rd, 2014, 7:31 pm

Hello,

I have lately been getting a lot of ads by this PlusHD.9 thing. It gives me a lot of in-page ads and also a lot of pop ups all the time. I also see underlined words which lead to more ads when I click on them. Hope you can help!

DDS:

DDS (Ver_2012-11-20.01) - NTFS_AMD64
Internet Explorer: BrowserJavaVersion: 10.25.2
Run by Luis Javier at 0:20:54 on 2014-02-04
Microsoft Windows 7 Home Premium 6.1.7601.1.1252.2.1033.18.3999.997 [GMT 1:00]
.
AV: Sophos Anti-Virus *Enabled/Updated* {65FBD860-96D8-75EF-C7ED-7BE27E6C498A}
SP: Windows Defender *Enabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
SP: Sophos Anti-Virus *Enabled/Updated* {DE9A3984-B0E2-7A61-FD5D-409005EB0337}
.
============== Running Processes ===============
.
C:\Windows\system32\lsm.exe
C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Windows\system32\svchost.exe -k RPCSS
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
C:\Windows\system32\svchost.exe -k LocalService
C:\Windows\system32\svchost.exe -k netsvcs
C:\Program Files (x86)\Sophos\Sophos Anti-Virus\SavService.exe
C:\Windows\system32\svchost.exe -k NetworkService
C:\Windows\System32\spoolsv.exe
C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork
C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\armsvc.exe
C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
C:\Windows\SysWOW64\svchost.exe -k hpdevmgmt
C:\Windows\system32\svchost.exe -k HsfXAudioService
C:\Program Files (x86)\Common Files\LightScribe\LSSrvc.exe
C:\Program Files (x86)\Common Files\Nero\Nero BackItUp 4\NBService.exe
C:\PROGRA~2\PHAROS~1\Core\CTskMstr.exe
C:\Program Files (x86)\CyberLink\Shared files\RichVideo.exe
C:\Program Files (x86)\Sophos\Sophos Anti-Virus\SAVAdminService.exe
C:\Program Files (x86)\Sophos\AutoUpdate\ALsvc.exe
C:\Program Files (x86)\Sophos\Sophos Anti-Virus\Web Control\swc_service.exe
C:\Windows\system32\svchost.exe -k imgsvc
C:\Program Files (x86)\Sophos\Sophos Anti-Virus\Web Intelligence\swi_service.exe
C:\Windows\System32\svchost.exe -k secsvcs
C:\Windows\system32\taskhost.exe
C:\Windows\system32\Dwm.exe
C:\Windows\Explorer.EXE
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\Program Files\CONEXANT\cAudioFilterAgent\cAudioFilterAgent64.exe
C:\Windows\System32\igfxtray.exe
C:\Windows\System32\hkcmd.exe
C:\Windows\System32\igfxpers.exe
C:\Program Files (x86)\Common Files\LightScribe\LightScribeControlPanel.exe
C:\Program Files (x86)\Samsung\Kies\Kies.exe
C:\Program Files (x86)\Google\Drive\googledrivesync.exe
C:\Program Files (x86)\Samsung\Kies\External\FirmwareUpdate\KiesPDLR.exe
C:\Windows\SysWOW64\rundll32.exe
C:\Program Files (x86)\HP\Digital Imaging\bin\hpqtra08.exe
C:\Users\Luis Javier\AppData\Roaming\Dropbox\bin\Dropbox.exe
C:\Program Files (x86)\HP\QuickPlay\QPService.exe
C:\Program Files (x86)\Sony\Sony Picture Utility\PMBCore\SPUVolumeWatcher.exe
C:\Program Files (x86)\Hewlett-Packard\HP Quick Launch Buttons\QLBCTRL.exe
C:\Program Files (x86)\HP\HP Software Update\hpwuschd2.exe
C:\Program Files (x86)\Hewlett-Packard\HP Wireless Assistant\HPWAMain.exe
C:\Program Files (x86)\iTunes\iTunesHelper.exe
C:\Program Files (x86)\Sophos\AutoUpdate\ALMon.exe
C:\Program Files (x86)\DivX\DivX Update\DivXUpdate.exe
C:\Program Files\Synaptics\SynTP\SynTPHelper.exe
C:\Program Files (x86)\Samsung\Kies\KiesTrayAgent.exe
C:\Program Files (x86)\Hewlett-Packard\Shared\hpqwmiex.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe
C:\Program Files (x86)\Google\Drive\googledrivesync.exe
C:\Windows\system32\wbem\wmiprvse.exe
C:\Windows\system32\SearchIndexer.exe
C:\Windows\system32\svchost.exe -k LocalServiceAndNoImpersonation
C:\Program Files (x86)\Hewlett-Packard\HP Quick Launch Buttons\Com4QLBEx.exe
C:\Program Files (x86)\HP\Digital Imaging\bin\hpqSTE08.exe
C:\Program Files (x86)\HP\Digital Imaging\bin\hpqbam08.exe
C:\Program Files (x86)\HP\Digital Imaging\bin\hpqgpc01.exe
C:\Program Files (x86)\Hewlett-Packard\Shared\hpqToaster.exe
C:\Program Files (x86)\Hewlett-Packard\HP Support Framework\hpsa_service.exe
C:\Program Files\Windows Media Player\wmpnetwk.exe
C:\Windows\system32\wuauclt.exe
C:\Program Files (x86)\Adobe\Reader 11.0\Reader\AcroRd32.exe
C:\Program Files (x86)\Adobe\Reader 11.0\Reader\AcroRd32.exe
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
C:\Program Files (x86)\Skype\Phone\Skype.exe
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
C:\Program Files (x86)\Microsoft Office\Office12\WINWORD.EXE
C:\Windows\splwow64.exe
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
C:\Windows\system32\taskeng.exe
C:\Windows\system32\taskeng.exe
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
C:\Windows\system32\SearchProtocolHost.exe
C:\Windows\system32\SearchFilterHost.exe
C:\Windows\system32\wbem\wmiprvse.exe
C:\Windows\System32\cscript.exe
.
============== Pseudo HJT Report ===============
.
uStart Page = hxxp://search.softonic.com/MOY00009/tb_ ... &toi=16078
BHO: HP Print Enhancer: {0347C33E-8762-4905-BF09-768834316C61} - C:\Program Files (x86)\HP\Digital Imaging\Smart Web Printing\hpswp_printenhancer.dll
BHO: Plus-HD-4.9: {11111111-1111-1111-1111-110411591118} - C:\Program Files (x86)\Plus-HD-4.9\Plus-HD-4.9-bho.dll
BHO: Java(tm) Plug-In SSV Helper: {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files (x86)\Java\jre7\bin\ssv.dll
BHO: Windows Live Sign-in Helper: {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
BHO: Office Document Cache Handler: {B4F3A835-0E21-4959-BA22-42B3008E02FF} - C:\Program Files (x86)\Microsoft Office\Office14\URLREDIR.DLL
BHO: Java(tm) Plug-In 2 SSV Helper: {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files (x86)\Java\jre7\bin\jp2ssv.dll
BHO: HP Smart BHO Class: {FFFFFFFF-CF4E-4F2B-BDC2-0E72E116A856} - C:\Program Files (x86)\HP\Digital Imaging\Smart Web Printing\hpswp_BHO.dll
EB: HP Smart Web Printing: {555D4D79-4BD2-4094-A395-CFC534424A05} - C:\Program Files (x86)\HP\Digital Imaging\Smart Web Printing\hpswp_bho.dll
uRun: [LightScribe Control Panel] C:\Program Files (x86)\Common Files\LightScribe\LightScribeControlPanel.exe -hidden
uRun: [SmartAudio] C:\Program Files\CONEXANT\SAII\SAIICpl.exe /c
uRun: [Facebook Update] "C:\Users\Luis Javier\AppData\Local\Facebook\Update\FacebookUpdate.exe" /c /nocrashserver
uRun: [KiesPreload] C:\Program Files (x86)\Samsung\Kies\Kies.exe /preload
uRun: [GoogleDriveSync] "C:\Program Files (x86)\Google\Drive\googledrivesync.exe" /autostart
uRun: [] C:\Program Files (x86)\Samsung\Kies\External\FirmwareUpdate\KiesPDLR.exe Run
uRun: [NextLive] C:\Windows\SysWOW64\rundll32.exe "C:\Users\Luis Javier\AppData\Roaming\newnext.me\nengine.dll",EntryPoint -m l
mRun: [QPService] "C:\Program Files (x86)\HP\QuickPlay\QPService.exe"
mRun: [UCam_Menu] "C:\Program Files (x86)\CyberLink\YouCam\MUITransfer\MUIStartMenu.exe" "C:\Program Files (x86)\CyberLink\YouCam" UpdateWithCreateOnce "Software\CyberLink\YouCam\2.0"
mRun: [QlbCtrl.exe] C:\Program Files (x86)\Hewlett-Packard\HP Quick Launch Buttons\QlbCtrl.exe /Start
mRun: [UpdatePRCShortCut] "C:\Program Files (x86)\Hewlett-Packard\Recovery\MUITransfer\MUIStartMenu.exe" "C:\Program Files (x86)\Hewlett-Packard\Recovery" UpdateWithCreateOnce "Software\CyberLink\PowerRecover"
mRun: [HP Software Update] C:\Program Files (x86)\Hp\HP Software Update\HPWuSchd2.exe
mRun: [WirelessAssistant] C:\Program Files (x86)\Hewlett-Packard\HP Wireless Assistant\HPWAMain.exe
mRun: [AppleSyncNotifier] C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\AppleSyncNotifier.exe
mRun: [iTunesHelper] "C:\Program Files (x86)\iTunes\iTunesHelper.exe"
mRun: [BrStsWnd] C:\Program Files (x86)\Brownie\BrstsW64.exe Autorun
mRun: [Sophos AutoUpdate Monitor] C:\Program Files (x86)\Sophos\AutoUpdate\almon.exe
mRun: [DivXUpdate] "C:\Program Files (x86)\DivX\DivX Update\DivXUpdate.exe" /CHECKNOW
mRun: [Brdefprn] C:\Program Files (x86)\Brother\BRHL2170\Brdefprn.exe -d
mRun: [KiesTrayAgent] C:\Program Files (x86)\Samsung\Kies\KiesTrayAgent.exe
mRun: [Adobe ARM] "C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
mRun: [mobilegeni daemon] C:\Program Files (x86)\Mobogenie\DaemonProcess.exe
StartupFolder: C:\Users\LUISJA~1\AppData\Roaming\MICROS~1\Windows\STARTM~1\Programs\Startup\Dropbox.lnk - C:\Users\Luis Javier\AppData\Roaming\Dropbox\bin\Dropbox.exe
StartupFolder: C:\Users\LUISJA~1\AppData\Roaming\MICROS~1\Windows\STARTM~1\Programs\Startup\HERRAM~1.LNK - C:\Program Files (x86)\Sony\Sony Picture Utility\PMBCore\SPUVolumeWatcher.exe
StartupFolder: C:\PROGRA~3\MICROS~1\Windows\STARTM~1\Programs\Startup\HPDIGI~1.LNK - C:\Program Files (x86)\HP\Digital Imaging\bin\hpqtra08.exe
uPolicies-Explorer: NoDrives = dword:0
uPolicies-Explorer: NoDriveTypeAutoRun = dword:145
mPolicies-Explorer: NoDrives = dword:0
mPolicies-System: ConsentPromptBehaviorAdmin = dword:5
mPolicies-System: ConsentPromptBehaviorUser = dword:3
mPolicies-System: EnableUIADesktopToggle = dword:0
mPolicies-System: WallpaperStyle = 2
IE: E&xport to Microsoft Excel - C:\PROGRA~2\MICROS~2\Office12\EXCEL.EXE/3000
IE: {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - {5F7B1267-94A9-47F5-98DB-E99415F33AEC} - C:\Program Files (x86)\Windows Live\Writer\WriterBrowserExtension.dll
IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} - C:\Program Files (x86)\Microsoft Office\Office12\ONBttnIE.dll
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503}
IE: {DDE87865-83C5-48c4-8357-2F5B1AA84522} - {DDE87865-83C5-48c4-8357-2F5B1AA84522} - C:\Program Files (x86)\HP\Digital Imaging\Smart Web Printing\hpswp_BHO.dll
LSP: C:\ProgramData\Sophos\Web Intelligence\swi_ifslsp.dll
DPF: {02BCC737-B171-4746-94C9-0D8A0B2C0089} - hxxp://office.microsoft.com/sites/produ ... wsdc32.cab
DPF: {5C051655-FCD5-4969-9182-770EA5AA5565} - hxxp://messenger.zone.msn.com/binary/So ... b56986.cab
DPF: {73ECB3AA-4717-450C-A2AB-D00DAD9EE203} - hxxp://h20270.www2.hp.com/ediags/gmn2/i ... ction2.cab
DPF: {8100D56A-5661-482C-BEE8-AFECE305D968} - hxxp://upload.facebook.com/controls/200 ... ader55.cab
DPF: {C3F79A2B-B9B4-4A66-B012-3EE46475B072} - hxxp://messenger.zone.msn.com/binary/Me ... b56907.cab
DPF: {CAFEEFAC-0017-0000-0025-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.7.0/jinsta ... s-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.7.0/jinsta ... s-i586.cab
DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} - hxxp://fpdownload2.macromedia.com/get/s ... wflash.cab
TCP: Interfaces\{54D7BC1F-2D45-41F2-B3F1-00FCF3233219}\259455 : DHCPNameServer = 132.248.10.2 132.248.204.1
TCP: Interfaces\{54D7BC1F-2D45-41F2-B3F1-00FCF3233219}\64275646562796870284F6473707F647 : DHCPNameServer = 192.168.182.1 192.168.182.1
TCP: Interfaces\{54D7BC1F-2D45-41F2-B3F1-00FCF3233219}\64F68764960363 : DHCPNameServer = 192.168.43.1
TCP: Interfaces\{54D7BC1F-2D45-41F2-B3F1-00FCF3233219}\D69736C6F65746 : DHCPNameServer = 10.13.54.1
TCP: Interfaces\{A2B22902-3A30-4E4D-9F12-1B6DB8D88653} : NameServer = 10.149.48.2,10.156.33.53
Filter: text/xml - {807573E5-5146-11D5-A672-00B0D022E945} - C:\Program Files (x86)\Common Files\Microsoft Shared\OFFICE14\MSOXMLMF.DLL
Handler: osf - {D924BDC6-C83A-4BD5-90D0-095128A113D1} - C:\Program Files (x86)\Microsoft Office\Office15\MSOSB.DLL
Handler: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\Program Files (x86)\Common Files\Skype\Skype4COM.dll
AppInit_DLLs= C:\PROGRA~2\Sophos\SOPHOS~1\sophos_detoured.dll,C:\PROGRA~2\Sophos\SOPHOS~1\SOPHOS~1.DLL
SSODL: WebCheck - <orphaned>
mASetup: {10880D85-AAD9-4558-ABDC-2AB1552D831F} - "C:\Program Files (x86)\Common Files\LightScribe\LSRunOnce.exe"
mASetup: {8A69D345-D564-463c-AFF1-A69D9E530F96} - "C:\Program Files (x86)\Google\Chrome\Application\32.0.1700.102\Installer\chrmstp.exe" --configure-user-settings --verbose-logging --system-level --multi-install --chrome
x64-BHO: Plus-HD-4.9: {11111111-1111-1111-1111-110411591118} - C:\Program Files (x86)\Plus-HD-4.9\Plus-HD-4.9-bho64.dll
x64-BHO: Office Document Cache Handler: {B4F3A835-0E21-4959-BA22-42B3008E02FF} - C:\Program Files\Microsoft Office\Office14\URLREDIR.DLL
x64-BHO: Microsoft SkyDrive Pro Browser Helper: {D0498E0A-45B7-42AE-A9AA-ABA463DBD3BF} - C:\Program Files\Microsoft Office\Office15\GROOVEEX.DLL
x64-BHO: Java(tm) Plug-In 2 SSV Helper: {DBC80044-A445-435b-BC74-9C25C1C588A9} -
x64-Run: [SynTPEnh] C:\Program Files (x86)\Synaptics\SynTP\SynTPEnh.exe
x64-Run: [cAudioFilterAgent] C:\Program Files\Conexant\cAudioFilterAgent\cAudioFilterAgent64.exe
x64-Run: [IgfxTray] C:\Windows\System32\igfxtray.exe
x64-Run: [HotKeysCmds] C:\Windows\System32\hkcmd.exe
x64-Run: [Persistence] C:\Windows\System32\igfxpers.exe
x64-RunOnce: [NCPluginUpdater] "C:\Program Files (x86)\Hewlett-Packard\HP Health Check\ActiveCheck\product_line\NCPluginUpdater.exe" Update
x64-Filter: text/xml - {807573E5-5146-11D5-A672-00B0D022E945} - C:\Program Files\Common Files\Microsoft Shared\OFFICE14\MSOXMLMF.DLL
x64-Handler: osf - {D924BDC6-C83A-4BD5-90D0-095128A113D1} - <orphaned>
x64-Handler: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - <orphaned>
x64-Notify: igfxcui - igfxdev.dll
x64-SSODL: WebCheck - <orphaned>
.
================= FIREFOX ===================
.
FF - ProfilePath - C:\Users\Luis Javier\AppData\Roaming\Mozilla\Firefox\Profiles\8ndmvsv6.default\
FF - prefs.js: browser.startup.homepage - hxxp://search.softonic.com/MOY00009/tb_ ... &toi=16078
FF - prefs.js: browser.search.selectedEngine - Search the web (Softonic)
FF - component: C:\Program Files (x86)\HP\Digital Imaging\Smart Web Printing\MozillaAddOn3\components\hpClipBook.dll
FF - component: C:\Program Files (x86)\HP\Digital Imaging\Smart Web Printing\MozillaAddOn3\components\hpClipBookDB.dll
FF - component: C:\Program Files (x86)\HP\Digital Imaging\Smart Web Printing\MozillaAddOn3\components\hpNeoLogger.dll
FF - component: C:\Program Files (x86)\HP\Digital Imaging\Smart Web Printing\MozillaAddOn3\components\hpSaturn.dll
FF - component: C:\Program Files (x86)\HP\Digital Imaging\Smart Web Printing\MozillaAddOn3\components\hpSeymour.dll
FF - component: C:\Program Files (x86)\HP\Digital Imaging\Smart Web Printing\MozillaAddOn3\components\hpSmartSelect.dll
FF - component: C:\Program Files (x86)\HP\Digital Imaging\Smart Web Printing\MozillaAddOn3\components\hpSmartWebPrinting.dll
FF - component: C:\Program Files (x86)\HP\Digital Imaging\Smart Web Printing\MozillaAddOn3\components\hpSWPOperation.dll
FF - component: C:\Program Files (x86)\HP\Digital Imaging\Smart Web Printing\MozillaAddOn3\components\hpXPLogging.dll
FF - component: C:\Program Files (x86)\HP\Digital Imaging\Smart Web Printing\MozillaAddOn3\components\hpXPMTC.dll
FF - component: C:\Program Files (x86)\HP\Digital Imaging\Smart Web Printing\MozillaAddOn3\components\hpXPMTL.dll
FF - component: C:\Program Files (x86)\HP\Digital Imaging\Smart Web Printing\MozillaAddOn3\components\hpXREStub.dll
FF - plugin: C:\Program Files (x86)\Adobe\Reader 11.0\Reader\AIR\nppdf32.dll
FF - plugin: C:\Program Files (x86)\DivX\DivX OVS Helper\npovshelper.dll
FF - plugin: C:\Program Files (x86)\DivX\DivX Plus Web Player\npdivx32.dll
FF - plugin: C:\Program Files (x86)\Google\Update\1.3.22.3\npGoogleUpdate3.dll
FF - plugin: C:\Program Files (x86)\HP\Digital Imaging\Smart Web Printing\MozillaAddOn3\plugins\nphpclipbook.dll
FF - plugin: C:\Program Files (x86)\Java\jre7\bin\npjpi170_25.dll
FF - plugin: C:\Program Files (x86)\Veetle\Player\npvlc.dll
FF - plugin: C:\Program Files (x86)\Veetle\plugins\npVeetle.dll
FF - plugin: C:\Program Files (x86)\Veetle\VLCBroadcast\npvbp.dll
FF - plugin: C:\Program Files (x86)\Windows Live\Photo Gallery\NPWLPG.dll
FF - plugin: C:\Users\Luis Javier\AppData\Local\Facebook\Video\Skype\npFacebookVideoCalling.dll
FF - plugin: C:\Users\Luis Javier\AppData\Roaming\Move Networks\plugins\071803000001\npqmp071803000001.dll
FF - plugin: C:\Windows\SysWOW64\Macromed\Flash\NPSWF32.dll
FF - plugin: C:\Windows\SysWOW64\npDeployJava1.dll
.
---- FIREFOX POLICIES ----
FF - user.js: extensions.Softonic.tlbrSrchUrl - hxxp://search.softonic.com/MOY00009/tb_ ... i=16078&q=
FF - user.js: extensions.Softonic.id - 8a1f726b00000000000000ffa3e9bf52
FF - user.js: extensions.Softonic.appId - {7ABBFE1C-E485-44AA-8F36-353751B4124D}
FF - user.js: extensions.Softonic.instlDay - 16078
FF - user.js: extensions.Softonic.vrsn - 1.8.29.3
FF - user.js: extensions.Softonic.vrsni - 1.8.29.3
FF - user.js: extensions.Softonic.vrsnTs - 1.8.29.322:46:31
FF - user.js: extensions.Softonic.prtnrId - softonic
FF - user.js: extensions.Softonic.prdct - Softonic
FF - user.js: extensions.Softonic.aflt - SD
FF - user.js: extensions.Softonic.smplGrp - none
FF - user.js: extensions.Softonic.tlbrId - 2013desingbrand
FF - user.js: extensions.Softonic.instlRef - MOY00009
FF - user.js: extensions.Softonic.dfltLng -
FF - user.js: extensions.Softonic.excTlbr - false
FF - user.js: extensions.Softonic.ffxUnstlRst - false
FF - user.js: extensions.Softonic.admin - false
FF - user.js: extensions.Softonic.autoRvrt - false
FF - user.js: extensions.Softonic.rvrt - false
FF - user.js: extensions.Softonic.hmpg - true
FF - user.js: extensions.Softonic.hmpgUrl - hxxp://search.softonic.com/MOY00009/tb_ ... &toi=16078
FF - user.js: extensions.Softonic.hpOld0 -
FF - user.js: extensions.Softonic.dfltSrch - true
FF - user.js: extensions.Softonic.srchPrvdr - Search the web (Softonic)
FF - user.js: extensions.Softonic.kw_url - hxxp://search.softonic.com/MOY00009/tb_ ... i=16078&q=
FF - user.js: extensions.Softonic.dnsErr - true
FF - user.js: extensions.Softonic.newTab - true
FF - user.js: extensions.Softonic.newTabUrl - hxxp://search.softonic.com/MOY00009/tb_ ... &toi=16078
.
============= SERVICES / DRIVERS ===============
.
R3 CAXHWAZL;CAXHWAZL;C:\Windows\System32\drivers\CAXHWAZL.sys [2009-6-24 292864]
R3 IntcHdmiAddService;Intel(R) High Definition Audio HDMI;C:\Windows\System32\drivers\IntcHdmi.sys [2009-5-26 138752]
S3 dg_ssudbus;SAMSUNG Mobile USB Composite Device Driver (DEVGURU Ver.);C:\Windows\System32\drivers\ssudbus.sys [2013-11-11 103576]
S3 FsUsbExDisk;FsUsbExDisk;C:\Windows\SysWOW64\FsUsbExDisk.Sys [2013-3-11 37344]
.
=============== Created Last 30 ================
.
2014-01-31 09:44:48 10315576 ----a-w- C:\ProgramData\Microsoft\Windows Defender\Definition Updates\{E643458A-1F48-4A9C-8765-4A643C774870}\mpengine.dll
2014-01-25 19:02:34 -------- d-----w- C:\ProgramData\{18165758-115C-4DC0-9EC2-FF89F725767F}
2014-01-17 14:39:18 -------- d-----w- C:\ProgramData\regid.1991-06.com.microsoft
2014-01-15 11:06:52 53248 ----a-w- C:\Windows\System32\drivers\usbehci.sys
2014-01-15 11:06:51 99840 ----a-w- C:\Windows\System32\drivers\usbccgp.sys
2014-01-15 11:06:51 7808 ----a-w- C:\Windows\System32\drivers\usbd.sys
2014-01-15 11:06:51 343040 ----a-w- C:\Windows\System32\drivers\usbhub.sys
2014-01-15 11:06:51 325120 ----a-w- C:\Windows\System32\drivers\usbport.sys
2014-01-15 11:06:51 30720 ----a-w- C:\Windows\System32\drivers\usbuhci.sys
2014-01-15 11:06:51 25600 ----a-w- C:\Windows\System32\drivers\usbohci.sys
2014-01-15 11:06:50 3156480 ----a-w- C:\Windows\System32\win32k.sys
2014-01-15 11:06:48 376768 ----a-w- C:\Windows\System32\drivers\netio.sys
2014-01-09 16:08:38 -------- d-----w- C:\Program Files (x86)\MagicISO
2014-01-09 15:30:53 183680 ----a-w- C:\Windows\pfolder.exe
2014-01-09 15:30:49 135040 ----a-w- C:\Windows\System32\ptdllrun1.exe
2014-01-09 15:30:49 107904 ----a-w- C:\Windows\SysWow64\ptdllrun1.exe
2014-01-09 15:30:49 -------- d-----w- C:\Program Files\Pismo File Mount Audit Package
2014-01-08 21:50:02 -------- d-----w- C:\Program Files (x86)\Plus-HD-4.9
2014-01-08 21:49:48 -------- d-----w- C:\Users\Luis Javier\.android
2014-01-08 21:49:45 -------- d-----w- C:\Users\Luis Javier\AppData\Local\cache
2014-01-08 21:49:37 -------- d-----w- C:\Users\Luis Javier\AppData\Roaming\newnext.me
2014-01-08 21:49:36 -------- d-----w- C:\Users\Luis Javier\AppData\Local\genienext
2014-01-08 21:49:28 -------- d-----w- C:\Users\Luis Javier\AppData\Local\Mobogenie
2014-01-08 21:48:28 -------- d-----w- C:\Program Files (x86)\Mobogenie
2014-01-08 21:45:48 -------- d-----w- C:\Users\Luis Javier\AppData\Roaming\Windows Net Data
2014-01-06 23:42:01 -------- d-----r- C:\Program Files (x86)\Skype
2014-01-06 17:19:46 -------- d-----w- C:\Users\Luis Javier\AppData\Roaming\e-academy Inc
2014-01-06 17:19:46 -------- d-----w- C:\Users\Luis Javier\AppData\Local\e-academy Inc
.
==================== Find3M ====================
.
2013-12-18 05:13:56 270496 ------w- C:\Windows\System32\MpSigStub.exe
2013-11-23 18:26:20 417792 ----a-w- C:\Windows\SysWow64\WMPhoto.dll
2013-11-23 17:47:34 465920 ----a-w- C:\Windows\System32\WMPhoto.dll
2013-11-13 10:51:44 42184 ----a-w- C:\Windows\System32\drivers\taphss6.sys
2013-11-12 02:23:09 2048 ----a-w- C:\Windows\System32\tzres.dll
2013-11-12 02:07:29 2048 ----a-w- C:\Windows\SysWow64\tzres.dll
.
============= FINISH: 0:23:36.71 ===============


Attach:

.
UNLESS SPECIFICALLY INSTRUCTED, DO NOT POST THIS LOG.
IF REQUESTED, ZIP IT UP & ATTACH IT
.
DDS (Ver_2012-11-20.01)
.
Microsoft Windows 7 Home Premium
Boot Device: \Device\HarddiskVolume1
Install Date: 02/01/2010 8:42:51 AM
System Uptime: 03/02/2014 4:00:00 PM (8 hours ago)
.
Motherboard: Wistron | | 3612
Processor: Pentium(R) Dual-Core CPU T4300 @ 2.10GHz | CPU | 2100/800mhz
.
==== Disk Partitions =========================
.
C: is FIXED (NTFS) - 285 GiB total, 26.527 GiB free.
D: is FIXED (NTFS) - 13 GiB total, 2.092 GiB free.
E: is CDROM (CDFS)
.
==== Disabled Device Manager Items =============
.
==== System Restore Points ===================
.
RP560: 10/01/2014 10:53:01 PM - Windows Update
RP561: 11/01/2014 12:39:53 PM - Installed Microsoft Project Professional 2010
RP562: 12/01/2014 11:29:00 AM - Windows Update
RP563: 15/01/2014 5:59:52 PM - Windows Update
RP564: 17/01/2014 3:31:03 PM - Installed Microsoft Visio Professional 2013
RP565: 17/01/2014 3:32:32 PM - VISPROR
RP566: 18/01/2014 12:48:56 AM - Windows Update
RP567: 21/01/2014 5:13:13 PM - Windows Update
RP568: 22/01/2014 10:30:21 AM - Windows Update
RP569: 24/01/2014 6:27:12 PM - Removed Open Workbench
RP570: 25/01/2014 8:03:07 PM - Installed HP Support Assistant
RP571: 28/01/2014 11:23:29 AM - Windows Update
.
==== Installed Programs ======================
.
Update for Microsoft Office 2007 (KB2508958)
64 Bit HP CIO Components Installer
Acrobat.com
Adobe AIR
Adobe Flash Player 10 ActiveX
Adobe Flash Player 10 Plugin
Adobe Reader XI (11.0.03)
Adobe Shockwave Player 11.5
Advertising Center
Apple Application Support
Apple Mobile Device Support
Apple Software Update
AVCWare iPod to iPod/Computer/iTunes Transfer
Brother HL-2170W
BufferChm
Compatibility Pack for the 2007 Office system
Conexant HD Audio
Copy
CopyTrans Suite Remove Only
CyberLink YouCam
Definition Update for Microsoft Office 2010 (KB982726) 32-Bit Edition
Definition Update for Microsoft Office 2013 (KB2760587) 32-Bit Edition
Destinations
DeviceDiscovery
DivX Setup
DJ_AIO_05_F4400_Software_Min
Dropbox
EViews 5
F4400
Facebook Video Calling 2.0.0.447
FLV Player X
Google Chrome
Google Drive
Google Update Helper
GPBaseService2
Graphmatica
HDAUDIO Soft Data Fax Modem with SmartCP
HeidiSQL 6.0
Hewlett-Packard ACLM.NET v1.2.2.3
Hotfix for Microsoft .NET Framework 4 Client Profile (KB2461678)
HP Customer Experience Enhancements
HP Customer Participation Program 13.0
HP Deskjet F4400 Printer Driver Software 13.0 Rel .5
HP DVD Play 3.7
HP Games
HP Imaging Device Functions 13.0
HP Print Projects 1.0
HP Product Detection
HP Quick Launch Buttons
HP Setup
HP Smart Web Printing
HP Smart Web Printing 4.5
HP Solution Center 13.0
HP Support Assistant
HP Update
HP User Guides 0156
HP Wireless Assistant
HPPhotoGadget
hpPrintProjects
HPProductAssistant
HPSSupply
hpWLPGInstaller
Intel(R) Graphics Media Accelerator Driver
iTunes
Java 7 Update 25
Java Auto Updater
Junk Mail filter update
LightScribe System Software
LizardTech DjVu Control
MarketResearch
Media Player Codec Pack 3.9.5
Microsoft .NET Framework 4 Client Profile
Microsoft Application Error Reporting
Microsoft Choice Guard
Microsoft Office 2003 Web Components
Microsoft Office 2007 Service Pack 3 (SP3)
Microsoft Office 64-bit Components 2013
Microsoft Office Access MUI (English) 2007
Microsoft Office Access Setup Metadata MUI (English) 2007
Microsoft Office Excel MUI (English) 2007
Microsoft Office Home and Student 2007
Microsoft Office Office 64-bit Components 2007
Microsoft Office Office 64-bit Components 2010
Microsoft Office OneNote MUI (English) 2007
Microsoft Office OSM MUI (English) 2013
Microsoft Office Outlook MUI (English) 2007
Microsoft Office PowerPoint MUI (English) 2007
Microsoft Office PowerPoint Viewer 2007 (English)
Microsoft Office Professional 2007
Microsoft Office Project MUI (English) 2010
Microsoft Office Project Professional 2010
Microsoft Office Proof (English) 2007
Microsoft Office Proof (English) 2010
Microsoft Office Proof (French) 2007
Microsoft Office Proof (French) 2010
Microsoft Office Proof (Spanish) 2007
Microsoft Office Proof (Spanish) 2010
Microsoft Office Proofing (English) 2007
Microsoft Office Proofing (English) 2010
Microsoft Office Proofing (English) 2013
Microsoft Office Proofing Tools 2007 Service Pack 3 (SP3)
Microsoft Office Proofing Tools 2013 - English
Microsoft Office Proofing Tools 2013 - Español
Microsoft Office Publisher MUI (English) 2007
Microsoft Office Shared 64-bit MUI (English) 2007
Microsoft Office Shared 64-bit MUI (English) 2010
Microsoft Office Shared 64-bit MUI (English) 2013
Microsoft Office Shared 64-bit Setup Metadata MUI (English) 2007
Microsoft Office Shared 64-bit Setup Metadata MUI (English) 2010
Microsoft Office Shared 64-bit Setup Metadata MUI (English) 2013
Microsoft Office Shared MUI (English) 2007
Microsoft Office Shared MUI (English) 2010
Microsoft Office Shared MUI (English) 2013
Microsoft Office Shared Setup Metadata MUI (English) 2007
Microsoft Office Shared Setup Metadata MUI (English) 2010
Microsoft Office Shared Setup Metadata MUI (English) 2013
Microsoft Office Suite Activation Assistant
Microsoft Office Word MUI (English) 2007
Microsoft Project Professional 2010
Microsoft Silverlight
Microsoft SQL Server 2005
Microsoft SQL Server 2005 Backward compatibility
Microsoft SQL Server 2005 Books Online (English)
Microsoft SQL Server 2005 Compact Edition [ENU]
Microsoft SQL Server 2005 Tools
Microsoft SQL Server Native Client
Microsoft SQL Server Setup Support Files (English)
Microsoft Sync Framework Runtime Native v1.0 (x86)
Microsoft Sync Framework Services Native v1.0 (x86)
Microsoft Visio MUI (English) 2013
Microsoft Visio Professional 2013
Microsoft Visual C++ 2005 ATL Update kb973923 - x64 8.0.50727.4053
Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053
Microsoft Visual C++ 2005 Redistributable
Microsoft Visual C++ 2005 Redistributable (x64)
Microsoft Visual C++ 2005 Redistributable (x64) - KB2467175
Microsoft Visual C++ 2008 Redistributable - KB2467174 - x86 9.0.30729.5570
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161
Microsoft Visual Studio 2005 Premier Partner Edition - ENU
Microsoft Visual Studio 2005 Premier Partner Edition - ENU Service Pack 1 (KB926601)
Microsoft Works
MobileMe Control Panel
MotoHelper MergeModules
Mozilla Firefox (3.6.28)
MSVCRT
MSXML 4.0 SP2 (KB954430)
MSXML 4.0 SP2 (KB973688)
Music Transfer
muvee Reveal
MyFreeCodec
MySQL Workbench 5.2 CE
Nero 9 Essentials
Nero ControlCenter
Nero Installer
Nero Online Upgrade
Nero StartSmart
Nero StartSmart OEM
neroxml
novaPDF Standard Desktop 7.0 printer
Outils de vérification linguistique 2013 de Microsoft Office - Français
Pharos
PlayFLV
Plus-HD-4.9
Power2Go
PowerDirector
PowerRecover
Primo
QLBCASL
Realtek 8136 8168 8169 Ethernet Driver
Realtek USB 2.0 Card Reader
Runtime
Samsung Kies
Samsung Story Album Viewer
SAMSUNG USB Driver for Mobile Phones
Scan
Secure Download Manager
Security Update for Microsoft .NET Framework 4 Client Profile (KB2160841)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2446708)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2478663)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2518870)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2539636)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2572078)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2604121)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2633870)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2656351)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2656368)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2656368v2)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2656405)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2686827)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2729449)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2737019)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2742595)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2789642)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2804576)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2835393)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2840628)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2840628v2)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2858302v2)
Security Update for Microsoft Lync 2013 (KB2850057) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2596744) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2596754) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2596792) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2596825) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2596871) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2597969) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2597973) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2760411) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2760415) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2760585) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2760591) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2817641) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2827326) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2837615) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2850022) 32-Bit Edition
Security Update for Microsoft Office 2010 (KB2553284) 32-Bit Edition
Security Update for Microsoft Office 2010 (KB2687423) 32-Bit Edition
Security Update for Microsoft Office 2010 (KB2826023) 32-Bit Edition
Security Update for Microsoft Office 2010 (KB2850016) 32-Bit Edition
Security Update for Microsoft Office 2013 (KB2768005) 32-Bit Edition
Security Update for Microsoft Office 2013 (KB2810009) 32-Bit Edition
Security Update for Microsoft Office 2013 (KB2850064) 32-Bit Edition
Security Update for Microsoft Office Excel 2007 (KB2827324) 32-Bit Edition
Security Update for Microsoft Office InfoPath 2007 (KB2687440) 32-Bit Edition
Security Update for Microsoft Office Outlook 2007 (KB2825644) 32-Bit Edition
Security Update for Microsoft Office PowerPoint 2007 (KB2596764) 32-Bit Edition
Security Update for Microsoft Office PowerPoint 2007 (KB2596912) 32-Bit Edition
Security Update for Microsoft Office Publisher 2007 (KB2597971) 32-Bit Edition
Security Update for Microsoft Office Word 2007 (KB2837617) 32-Bit Edition
Security Update for Microsoft Visual Studio 2005 Premier Partner Edition - ENU (KB2251481)
Service Pack 2 for Microsoft Office 2010 (KB2687455) 32-Bit Edition
Shop for HP Supplies
Skype™ 5.10
SolutionCenter
Sony Picture Utility
Sophos Anti-Virus
Sophos AutoUpdate
SQLXML4
Status
Synaptics Pointing Device Driver
The Options Toolbox v5.0
Time Adjuster STANDARD 3.1
Toolbox
TrayApp
Universal Document Converter (Demo)
Update for 2007 Microsoft Office System (KB967642)
Update for Microsoft .NET Framework 4 Client Profile (KB2468871)
Update for Microsoft .NET Framework 4 Client Profile (KB2473228)
Update for Microsoft .NET Framework 4 Client Profile (KB2533523)
Update for Microsoft .NET Framework 4 Client Profile (KB2600217)
Update for Microsoft .NET Framework 4 Client Profile (KB2836939)
Update for Microsoft .NET Framework 4 Client Profile (KB2836939v3)
Update for Microsoft Filter Pack 2.0 (KB2810071) 32-Bit Edition
Update for Microsoft Office 2007 Help for Common Features (KB963673)
Update for Microsoft Office 2007 suites (KB2596620) 32-Bit Edition
Update for Microsoft Office 2007 suites (KB2687493) 32-Bit Edition
Update for Microsoft Office 2007 suites (KB2767849) 32-Bit Edition
Update for Microsoft Office 2007 suites (KB2767916) 32-Bit Edition
Update for Microsoft Office 2010 (KB2589298) 32-Bit Edition
Update for Microsoft Office 2010 (KB2589352) 32-Bit Edition
Update for Microsoft Office 2010 (KB2589375) 32-Bit Edition
Update for Microsoft Office 2010 (KB2597087) 32-Bit Edition
Update for Microsoft Office 2010 (KB2760598) 32-Bit Edition
Update for Microsoft Office 2010 (KB2760631) 32-Bit Edition
Update for Microsoft Office 2010 (KB2794737) 32-Bit Edition
Update for Microsoft Office 2010 (KB2826026) 32-Bit Edition
Update for Microsoft Office 2010 (KB2850079) 32-Bit Edition
Update for Microsoft Office 2013 (KB2726954) 32-Bit Edition
Update for Microsoft Office 2013 (KB2726996) 32-Bit Edition
Update for Microsoft Office 2013 (KB2738038) 32-Bit Edition
Update for Microsoft Office 2013 (KB2760224) 32-Bit Edition
Update for Microsoft Office 2013 (KB2760242) 32-Bit Edition
Update for Microsoft Office 2013 (KB2760267) 32-Bit Edition
Update for Microsoft Office 2013 (KB2760610) 32-Bit Edition
Update for Microsoft Office 2013 (KB2767845) 32-Bit Edition
Update for Microsoft Office 2013 (KB2768016) 32-Bit Edition
Update for Microsoft Office 2013 (KB2817490) 32-Bit Edition
Update for Microsoft Office 2013 (KB2817626) 32-Bit Edition
Update for Microsoft Office 2013 (KB2826004) 32-Bit Edition
Update for Microsoft Office 2013 (KB2827225) 32-Bit Edition
Update for Microsoft Office 2013 (KB2827227) 32-Bit Edition
Update for Microsoft Office 2013 (KB2827230) 32-Bit Edition
Update for Microsoft Office 2013 (KB2827239) 32-Bit Edition
Update for Microsoft Office 2013 (KB2837626) 32-Bit Edition
Update for Microsoft Office 2013 (KB2837637) 32-Bit Edition
Update for Microsoft Office 2013 (KB2837638) 32-Bit Edition
Update for Microsoft Office 2013 (KB2837655) 32-Bit Edition
Update for Microsoft Office 2013 (KB2850066) 32-Bit Edition
Update for Microsoft Office Access 2007 Help (KB963663)
Update for Microsoft Office Excel 2007 Help (KB963678)
Update for Microsoft Office OneNote 2007 Help (KB963670)
Update for Microsoft Office Outlook 2007 (KB2687404) 32-Bit Edition
Update for Microsoft Office Outlook 2007 Help (KB963677)
Update for Microsoft Office Outlook 2007 Junk Email Filter (KB2850085) 32-Bit Edition
Update for Microsoft Office Powerpoint 2007 Help (KB963669)
Update for Microsoft Office Publisher 2007 Help (KB963667)
Update for Microsoft Office Script Editor Help (KB963671)
Update for Microsoft Office Word 2007 Help (KB963665)
Update for Microsoft OneNote 2010 (KB2810072) 32-Bit Edition
Update for Microsoft OneNote 2013 (KB2850063) 32-Bit Edition
Update for Microsoft Outlook 2013 (KB2850061) 32-Bit Edition
Update for Microsoft Project 2013 (KB2727085) 32-Bit Edition
Update for Microsoft SkyDrive Pro (KB2817495) 32-Bit Edition
Update for Microsoft SkyDrive Pro (KB2837652) 32-Bit Edition
Update for Microsoft Visio 2013 (KB2817306) 32-Bit Edition
Update for Microsoft Visio Viewer 2013 (KB2768338) 32-Bit Edition
Update for Microsoft Visual Studio 2005 Premier Partner Edition - ENU (KB932232)
VC80CRTRedist - 8.0.50727.4053
Veetle TV 0.9.17
Visual Studio 2008 x64 Redistributables
VLC media player 1.0.5
WebReg
Windows Live Communications Platform
Windows Live Essentials
Windows Live Mail
Windows Live Movie Maker
Windows Live OneCare safety scanner
Windows Live Photo Gallery
Windows Live Sign-in Assistant
Windows Live Sync
Windows Live Upload Tool
Windows Live Writer
Windows Media Player Firefox Plugin
WinRAR archiver
.
==== Event Viewer Messages From Past Week ========
.
31/01/2014 10:38:50 AM, Error: Service Control Manager [7009] - A timeout was reached (30000 milliseconds) while waiting for the Nero BackItUp Scheduler 4.0 service to connect.
31/01/2014 10:38:50 AM, Error: Service Control Manager [7000] - The Nero BackItUp Scheduler 4.0 service failed to start due to the following error: The service did not respond to the start or control request in a timely fashion.
03/02/2014 12:43:11 PM, Error: Service Control Manager [7011] - A timeout (30000 milliseconds) was reached while waiting for a transaction response from the lmhosts service.
.
==== End Of File ===========================
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Joined: July 12th, 2013, 12:06 pm
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Re: Help with adware removal

Unread postby Cypher » February 9th, 2014, 12:31 pm

Hi, sorry for the delay.
Checking your logs now be right back.
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Re: Help with adware removal

Unread postby Cypher » February 9th, 2014, 12:39 pm

Hi and welcome back to Malware Removal Forum.
My name is Cypher, and I will be helping you with your malware problems.
This may or may not, solve other issues you have with your machine.
If you no longer require help i would be grateful if you would let me know.

Before we start please note the following important guidelines.
  • If you don't know or understand something, please don't hesitate to ask.
  • Only post your problem at One help site. Applying fixes from multiple help sites can cause problems.
  • Only reply to this thread do not start another, Please continue responding until I give you the "All Clean"
    Remember, absence of symptoms does not mean the infection is all gone.
  • Please DO NOT run any other tools or scans whilst I am helping you.
  • Please DO NOT install any other software (or hardware) during the cleaning process.
  • Print each set of instructions... if possible...your Internet connection will not be available during some fix processes.
  • Your security programs may give warnings for some of the tools I will ask you to use. Be assured, any links I give are safe.
  • Note: No Reply Within 3 Days Will Result In Your Topic Being Closed!

Note: If you haven't done so already, please read this topic ALL USERS OF THIS FORUM MUST READ THIS FIRST where the conditions for receiving help here are explained.
Please be aware that removing Malware is a potentially hazardous undertaking. I will take care not to knowingly suggest courses of action that might damage your computer. However it is impossible for me to foresee all interactions that may happen between the software on your computer and those we'll use to clear you of infection, and I cannot guarantee the safety of your system. It is possible that we might encounter situations where the only recourse is to re-format and re-install your operating system, or to necessitate you taking your computer to a repair shop.

Because of this, I advise you to backup any personal files and folders before you start

Click Start > Control Panel > Uninstall a program.
Uninstall the following if present.
Adobe Reader XI (11.0.03)
Java 7 Update 25

Next.

Please download Malwarebytes' Anti-Malware and save to your desktop.

  • Right -click mbam-setup.exe And select Run as administrator to run it.
  • Follow the prompts and at the end, be sure a checkmark is placed next to:
    Update Malwarebytes' Anti-Malware
    Launch Malwarebytes' Anti-Malware
  • Then click Finish.
  • If an update is found, it will download and install the latest version.
  • When the program loads, Decline the Malwarebytes' Anti-Malware Trial (You can activate this when we've finished, if you wish)
  • Once the program has loaded, select Perform Quick Scan, then click Scan.
  • When the scan is complete, click OK, then Show Results to view the results.
  • Check all items except items in the C:\System Volume Information folder... and click Remove Selected.
    Note: If MBAM encounters a file that is difficult to remove, you will be presented with 1 of 2 prompts, click OK to either and let MBAM proceed with the disinfection process, if asked to restart the computer, please do so immediately. Failure to reboot will prevent MBAM from removing all the malware.
  • When completed, a log will open in Notepad. Please copy and paste the log back into your next reply
  • The log can also be found here:
    C:\Documents and Settings\Username\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs\mbam-log-date (time).txt

Next..

Please download AdwCleaner by Xplode onto your desktop.

  • Close all open programs and internet browsers.
  • Right click on adwcleaner.exe And select Run as administrator to run it.
  • Click on Scan.
  • When the scan has finished, uncheck any entries you don't want to remove, then click on Clean.
  • Your computer will be rebooted automatically. A text file will open after the restart.
  • Please post the content of that logfile with your next reply.
  • You can find the logfile at C:\AdwCleaner[S1].txt as well.

Next...

Please download OTL by Old Timer and save it to your Desktop.

  • Right click on OTL.exe And select Run as administrator to run it.
  • Click the Quick Scan button. Do not change any settings unless otherwise told to do so. The scan wont take long.
  • When done, two Notepad files will open.
    • OTL.txt <-- Will be opened
    • Extras.txt <-- Will be minimized
  • Please post the contents of these 2 Notepad files in your next reply.

Logs/Information to Post in your Next Reply

  • Malwarebytes log.
  • AdwCleaner log.
  • OTL.txt and Extra.txt contents.
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Re: Help with adware removal

Unread postby Cypher » February 12th, 2014, 11:20 am

Due to a lack of response, this topic is now closed.

If you still require help, please open a new thread in the Infected? Virus, malware, adware, ransomware, oh my! forum, include a fresh FRST log, and wait for a new helper.
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