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really need help removing malware/spyware, please.

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really need help removing malware/spyware, please.

Unread postby supra777 » December 29th, 2013, 1:45 pm

Hi guys,

first I just want to say this is a great forum. not often you come across free stuff like this with such great support with people so willing to help. good stuff.

so here's the thing, whenever my computer boots up my firewall (PrivateFirewall 7.0) says that c:\windows\tasks\googleupdatetaskmachineua.job is trying to make changes and if i want to keep them or block them. then when I block them, every single time PrivateFirewall runs the same update.

I've googled it but I am not getting anywhere but it did lead me here. If you guys could help it would be much appreciated. thanks so much.

PS. also I have a ton of processes run that I have no idea what the heck they are?
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Re: really need help removing malware/spyware, please.

Unread postby supra777 » December 29th, 2013, 2:02 pm

also in PrivateFirewall in the applications section, it shows that there is LSA Shell (export version) lsass.exe) running, ftp.exe and Microsoft Telnet.

i blocked all traffic to them. am I completely hacked here?

also another thing that Privatefirewall said that was trying to change settings on boot up was a javaupdate
supra777
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Re: really need help removing malware/spyware, please.

Unread postby Cypher » December 30th, 2013, 7:01 am

By posting just a description of your problems it is likely that your topic will be passed by and you will not receive the help you're looking for.

We need to know what's running on your computer so we can give you appropriate instructions.

May I draw your attention to THIS topic, which you should have read, and which tells you what we need you to post so that we can help you.

This topic will now be closed.

If you still need help, please start a new thread with:

  • FRST.txt
  • Addition.txt
  • Details of your problems.

If for any reason you can't run FRST, please let us know in your post.


If i can also draw your attention to the section here which explains why you should not reply to or try to bump your topic.
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