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Please help

Unread postby Nancy » November 24th, 2013, 9:33 am

My computer has begun to run VERY slowly and I frequently get pop ups when opening Firefox and during my browsing sessions, especially when I click on a link for a new site.

Thank you for any help you can provide.

.
UNLESS SPECIFICALLY INSTRUCTED, DO NOT POST THIS LOG.
IF REQUESTED, ZIP IT UP & ATTACH IT
.
DDS (Ver_2012-11-20.01)
.
Microsoft® Windows Vista™ Home Premium
Boot Device: \Device\HarddiskVolume2
Install Date: 9/10/2008 12:09:11 AM
System Uptime: 11/24/2013 8:11:26 AM (0 hours ago)
.
Motherboard: TOSHIBA | | Portable PC
Processor: Intel(R) Pentium(R) Dual CPU T3200 @ 2.00GHz | CPU | 1666/667mhz
.
==== Disk Partitions =========================
.
C: is FIXED (NTFS) - 110 GiB total, 36.034 GiB free.
D: is CDROM ()
.
==== Disabled Device Manager Items =============
.
==== System Restore Points ===================
.
.
==== Installed Programs ======================
.
2007 Microsoft Office system
32 Bit HP CIO Components Installer
Active@ KillDisk 7.5
Adobe Flash Player 11 ActiveX
Adobe Flash Player 11 Plugin
Adobe Reader X (10.1.4)
Amazon Links
AppCore
Atheros Driver Installation Program
Atheros Wi-Fi Protected Setup Library
Backup
BufferChm
C4600
ccCommon
CD/DVD Drive Acoustic Silencer
Cisco EAP-FAST Module
Cisco LEAP Module
Cisco PEAP Module
CutePDF Writer 3.0
Destinations
DeviceDiscovery
DVD MovieFactory for TOSHIBA
GearDrvs
Google Desktop
Google Toolbar for Internet Explorer
Google Update Helper
GPBaseService2
Hotfix for Microsoft .NET Framework 3.5 SP1 (KB953595)
Hotfix for Microsoft .NET Framework 3.5 SP1 (KB958484)
HP Customer Participation Program 14.0
HP Imaging Device Functions 14.0
HP Photo Creations
HP Photosmart C4600 All-In-One Driver Software 14.0 Rel. 5
HP Smart Web Printing 4.60
HP Solution Center 14.0
HP Update
HPProductAssistant
HPSSupply
Intel(R) Graphics Media Accelerator Driver
Intel® Matrix Storage Manager
InternetHelper3.1 Toolbar for IE
LiveUpdate (Symantec Corporation)
Mahjongg Master Egyptian Edition
Mahjongg Tiles of Time
MarketResearch
Microsoft .NET Framework 3.5 SP1
Microsoft .NET Framework 4 Client Profile
Microsoft Office Access MUI (English) 2007
Microsoft Office Access Setup Metadata MUI (English) 2007
Microsoft Office Excel MUI (English) 2007
Microsoft Office Outlook MUI (English) 2007
Microsoft Office PowerPoint MUI (English) 2007
Microsoft Office Professional Hybrid 2007
Microsoft Office Proof (English) 2007
Microsoft Office Proof (French) 2007
Microsoft Office Proof (Spanish) 2007
Microsoft Office Proofing (English) 2007
Microsoft Office Publisher MUI (English) 2007
Microsoft Office Shared MUI (English) 2007
Microsoft Office Shared Setup Metadata MUI (English) 2007
Microsoft Office Suite Activation Assistant
Microsoft Office Word MUI (English) 2007
Microsoft Visual C++ 2005 Redistributable
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17
Microsoft XML Parser
Mozilla Firefox 25.0.1 (x86 en-US)
Mozilla Maintenance Service
MP3 Cutter Joiner Free 2.5.1
MSXML 4.0 SP2 (KB941833)
MSXML 4.0 SP2 (KB954430)
MSXML 4.0 SP2 (KB973688)
NetZero Internet Access Installer
Norton 360
Norton 360 (Symantec Corporation)
Norton 360 HTMLHelp
Norton Confidential Core
Picasa 2
progeCAD 2009 Smart! ENG
PS_AIO_05_C4600_Software_Min
QuickBooks Financial Center
QuickShare
QuickTransfer
Realtek 8169 8168 8101E 8102E Ethernet Driver
Realtek High Definition Audio Driver
Realtek USB 2.0 Card Reader
Scan
Search Protect by conduit
Secure Wipe version 1.0
Security Update for Microsoft .NET Framework 3.5 SP1 (KB2604111)
Security Update for Microsoft .NET Framework 3.5 SP1 (KB2736416)
Security Update for Microsoft .NET Framework 3.5 SP1 (KB2840629)
Security Update for Microsoft .NET Framework 3.5 SP1 (KB2861697)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2446708)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2478663)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2518870)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2539636)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2572078)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2604121)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2633870)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2656351)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2656368)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2656368v2)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2656405)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2686827)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2729449)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2737019)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2742595)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2789642)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2804576)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2832407)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2835393)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2840628)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2840628v2)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2858302v2)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2861188)
Security Update for Windows Media Encoder (KB2447961)
Security Update for Windows Media Encoder (KB954156)
Security Update for Windows Media Encoder (KB979332)
Shop for HP Supplies
SmartWebPrinting
SolutionCenter
SPBBC 32bit
Status
Symantec Real Time Storage Protection Component
Symantec Technical Support Controls
SymNet
Synaptics Pointing Device Driver
Toolbox
TOSHIBA Application Disc Creator
TOSHIBA Assist
TOSHIBA ConfigFree
TOSHIBA Desktop Links
TOSHIBA Disc Creator
TOSHIBA DVD PLAYER
TOSHIBA Extended Tiles for Windows Mobility Center
TOSHIBA Hardware Setup
Toshiba Registration
TOSHIBA Service Station
TOSHIBA Software Modem
TOSHIBA Speech System Applications
TOSHIBA Speech System SR Engine(U.S.) Version1.0
TOSHIBA Speech System TTS Engine(U.S.) Version1.0
TOSHIBA Supervisor Password
TOSHIBA Value Added Package
TrayApp
Ultimate Mahjongg 20
Update for Microsoft .NET Framework 3.5 SP1 (KB963707)
Update for Microsoft .NET Framework 4 Client Profile (KB2468871)
Update for Microsoft .NET Framework 4 Client Profile (KB2533523)
Update for Microsoft .NET Framework 4 Client Profile (KB2600217)
Update for Microsoft .NET Framework 4 Client Profile (KB2836939)
Update for Microsoft .NET Framework 4 Client Profile (KB2836939v3)
Update for Office 2007 (KB934528)
Update for Office System 2007 Setup (KB929722)
WebReg
WildTangent Games
Windows Media Encoder 9 Series
ZipDownloader
.
==== End Of File ===========================


DDS (Ver_2012-11-20.01) - NTFS_x86
Internet Explorer: 8.0.6001.19483
Run by Pete at 8:22:11 on 2013-11-24
Microsoft® Windows Vista™ Home Premium 6.0.6002.2.1252.1.1033.18.1915.996 [GMT -5:00]
.
AV: Norton 360 *Enabled/Updated* {88C95A36-8C3B-2F2C-1B8B-30FCCFDC4855}
SP: Windows Defender *Disabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
SP: Norton 360 *Enabled/Updated* {33A8BBD2-AA01-20A2-213B-0B8EB45B02E8}
FW: Norton 360 *Enabled* {B0F2DB13-C654-2E74-30D4-99C9310F0F2E}
.
============== Running Processes ================
.
C:\Windows\system32\wininit.exe
C:\Windows\system32\lsm.exe
C:\Windows\Microsoft.Net\Framework\v3.0\WPF\PresentationFontCache.exe
C:\Windows\system32\SLsvc.exe
C:\Windows\system32\WLANExt.exe
C:\Windows\System32\spoolsv.exe
C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
C:\Program Files\Common Files\Adobe\ARM\1.0\armsvc.exe
C:\Windows\system32\agrsmsvc.exe
C:\Program Files\SearchProtect\bin\CltMngSvc.exe
C:\Program Files\TOSHIBA\ConfigFree\CFSvcs.exe
C:\Program Files\TOSHIBA\TOSHIBA Service Station\TMachInfo.exe
C:\Program Files\Toshiba\TOSHIBA DVD PLAYER\TNaviSrv.exe
C:\Windows\system32\TODDSrv.exe
C:\Program Files\Toshiba\Power Saver\TosCoSrv.exe
C:\Program Files\TOSHIBA\SMARTLogService\TosIPCSrv.exe
C:\Program Files\Common Files\Ulead Systems\DVD\ULCDRSvr.exe
C:\Windows\system32\SearchIndexer.exe
C:\Program Files\Intel\Intel Matrix Storage Manager\IAANTMon.exe
C:\Windows\system32\taskeng.exe
C:\Windows\system32\taskeng.exe
C:\Windows\system32\Dwm.exe
C:\Windows\Explorer.EXE
C:\Program Files\Symantec\LiveUpdate\AluSchedulerSvc.exe
C:\Windows\System32\igfxtray.exe
C:\Windows\System32\hkcmd.exe
C:\Windows\System32\igfxpers.exe
C:\Windows\system32\igfxsrvc.exe
C:\Windows\RtHDVCpl.exe
C:\Program Files\Intel\Intel Matrix Storage Manager\IAAnotif.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\Program Files\Toshiba\Power Saver\TPwrMain.exe
C:\Program Files\Toshiba\SmoothView\SmoothView.exe
C:\Program Files\Toshiba\FlashCards\TCrdMain.exe
C:\Program Files\Toshiba\ConfigFree\NDSTray.exe
C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe
C:\Program Files\HP\HP Software Update\hpwuschd2.exe
C:\Program Files\Toshiba\TOSCDSPD\TOSCDSPD.exe
C:\Windows\ehome\ehtray.exe
C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
C:\Program Files\Windows Media Player\wmpnscfg.exe
C:\Program Files\Windows Media Player\wmpnetwk.exe
C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
C:\Windows\ehome\ehmsas.exe
C:\Windows\system32\igfxext.exe
C:\Program Files\Toshiba\ConfigFree\CFSwMgr.exe
C:\Program Files\Synaptics\SynTP\SynTPHelper.exe
C:\Windows\system32\wbem\wmiprvse.exe
C:\Windows\system32\SearchProtocolHost.exe
C:\Windows\system32\SearchFilterHost.exe
C:\Windows\system32\wbem\wmiprvse.exe
C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Windows\system32\svchost.exe -k rpcss
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
C:\Windows\system32\svchost.exe -k netsvcs
C:\Windows\system32\svchost.exe -k GPSvcGroup
C:\Windows\system32\svchost.exe -k LocalService
C:\Windows\system32\svchost.exe -k NetworkService
C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork
C:\Windows\system32\svchost.exe -k hpdevmgmt
C:\Windows\System32\svchost.exe -k HPZ12
C:\Windows\System32\svchost.exe -k HPZ12
C:\Windows\system32\svchost.exe -k NetworkServiceNetworkRestricted
C:\Windows\system32\svchost.exe -k imgsvc
C:\Windows\System32\svchost.exe -k WerSvcGroup
C:\Windows\system32\svchost.exe -k LocalServiceAndNoImpersonation
.
============== Pseudo HJT Report ===============
.
uStart Page = hxxp://search.conduit.com/?ctid=CT32896 ... ADD136658D
uDefault_Page_URL = hxxp://www.toshibadirect.com/dpdstart
mStart Page = hxxp://www.google.com
mDefault_Page_URL = hxxp://www.toshibadirect.com/dpdstart
uURLSearchHooks: InternetHelper3.1 Toolbar: {07cbf788-1359-421b-a4e3-5a8d041b90a3} - c:\program files\internethelper3.1\prxtbInt0.dll
mURLSearchHooks: InternetHelper3.1 Toolbar: {07cbf788-1359-421b-a4e3-5a8d041b90a3} - c:\program files\internethelper3.1\prxtbInt0.dll
mWinlogon: Userinit = c:\windows\system32\userinit.exe
BHO: HP Print Enhancer: {0347C33E-8762-4905-BF09-768834316C61} - c:\program files\hp\digital imaging\smart web printing\hpswp_printenhancer.dll
BHO: InternetHelper3.1 Toolbar: {07cbf788-1359-421b-a4e3-5a8d041b90a3} - c:\program files\internethelper3.1\prxtbInt0.dll
BHO: Adobe PDF Link Helper: {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelperShim.dll
BHO: NCO 2.0 IE BHO: {602ADB0E-4AFF-4217-8AA1-95DAC4DFA408} - c:\program files\common files\symantec shared\coshared\browser\2.6\CoIEPlg.dll
BHO: Symantec Intrusion Prevention: {6D53EC84-6AAE-4787-AEEE-F4628F01010C} - c:\program files\common files\symantec shared\ids\IPSBHO.dll
BHO: TopArcadeHits Games: {A7A9D7E7-E0C0-4202-9F13-6A06BD073CDA} - c:\users\browser\appdata\local\toparcadehits\Toparcadehits.dll
BHO: Google Toolbar Helper: {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\google toolbar\GoogleToolbar_32.dll
BHO: Google Toolbar Notifier BHO: {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - c:\program files\google\googletoolbarnotifier\5.7.9012.1008\swg.dll
BHO: HP Smart BHO Class: {FFFFFFFF-CF4E-4F2B-BDC2-0E72E116A856} - c:\program files\hp\digital imaging\smart web printing\hpswp_BHO.dll
TB: Google Toolbar: {2318C2B1-4965-11D4-9B18-009027A5CD4F} - c:\program files\google\google toolbar\GoogleToolbar_32.dll
TB: Show Norton Toolbar: {7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} - c:\program files\common files\symantec shared\coshared\browser\2.6\CoIEPlg.dll
TB: Show Norton Toolbar: {7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} - c:\program files\common files\symantec shared\coshared\browser\2.6\CoIEPlg.dll
TB: InternetHelper3.1 Toolbar: {07cbf788-1359-421b-a4e3-5a8d041b90a3} - c:\program files\internethelper3.1\prxtbInt0.dll
TB: Google Toolbar: {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\google toolbar\GoogleToolbar_32.dll
EB: HP Smart Web Printing: {555D4D79-4BD2-4094-A395-CFC534424A05} - c:\program files\hp\digital imaging\smart web printing\hpswp_bho.dll
EB: HP Smart Web Printing: {555D4D79-4BD2-4094-A395-CFC534424A05} - c:\program files\hp\digital imaging\smart web printing\hpswp_bho.dll
uRun: [TOSCDSPD] c:\program files\toshiba\toscdspd\TOSCDSPD.exe
uRun: [ehTray.exe] c:\windows\ehome\ehTray.exe
uRun: [WMPNSCFG] c:\program files\windows media player\WMPNSCFG.exe
uRun: [swg] "c:\program files\google\googletoolbarnotifier\GoogleToolbarNotifier.exe"
uRun: [SearchProtect] c:\users\pete\appdata\roaming\searchprotect\bin\cltmng.exe
mRun: [IgfxTray] c:\windows\system32\igfxtray.exe
mRun: [HotKeysCmds] c:\windows\system32\hkcmd.exe
mRun: [Persistence] c:\windows\system32\igfxpers.exe
mRun: [RtHDVCpl] RtHDVCpl.exe
mRun: [IAAnotif] c:\program files\intel\intel matrix storage manager\iaanotif.exe
mRun: [SynTPEnh] c:\program files\synaptics\syntp\SynTPEnh.exe
mRun: [TPwrMain] c:\program files\toshiba\power saver\TPwrMain.EXE
mRun: [SmoothView] c:\program files\toshiba\smoothview\SmoothView.exe
mRun: [00TCrdMain] c:\program files\toshiba\flashcards\TCrdMain.exe
mRun: [Windows Defender] c:\program files\windows defender\MSASCui.exe -hide
mRun: [NDSTray.exe] NDSTray.exe
mRun: [cfFncEnabler.exe] cfFncEnabler.exe
mRun: [ccApp] "c:\program files\common files\symantec shared\ccApp.exe"
mRun: [osCheck] "c:\program files\norton 360\osCheck.exe"
mRun: [Google Desktop Search] "c:\program files\google\google desktop search\GoogleDesktop.exe" /startup
mRun: [Skytel] Skytel.exe
mRun: [HP Software Update] c:\program files\hp\hp software update\HPWuSchd2.exe
mRun: [SearchProtectAll] c:\program files\searchprotect\bin\cltmng.exe
mRun: [Adobe ARM] "c:\program files\common files\adobe\arm\1.0\AdobeARM.exe"
dRun: [SearchProtect] \SearchProtect\bin\cltmng.exe
StartupFolder: c:\progra~2\micros~1\windows\startm~1\programs\startup\hpdigi~1.lnk - c:\program files\hp\digital imaging\bin\hpqtra08.exe
uPolicies-Explorer: NoDriveTypeAutoRun = dword:145
mPolicies-Explorer: BindDirectlyToPropertySetStorage = dword:0
mPolicies-System: EnableUIADesktopToggle = dword:0
IE: E&xport to Microsoft Excel - c:\progra~1\micros~2\office12\EXCEL.EXE/3000
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503}
IE: {DDE87865-83C5-48c4-8357-2F5B1AA84522} - {DDE87865-83C5-48c4-8357-2F5B1AA84522} - c:\program files\hp\digital imaging\smart web printing\hpswp_BHO.dll
TCP: NameServer = 172.16.0.1 192.168.1.1
TCP: Interfaces\{0A2E6BA9-3B42-4B4C-BBFB-E7D86FD7E9DB} : DHCPNameServer = 192.168.2.1
TCP: Interfaces\{70241AD0-90E2-4701-BE08-5ABF1B02DC92} : DHCPNameServer = 172.16.0.1 192.168.1.1
Notify: igfxcui - igfxdev.dll
AppInit_DLLs= c:\progra~1\google\google~1\GOEC62~1.DLL
LSA: Security Packages = kerberos msv1_0 schannel wdigest tspkg
.
================= FIREFOX ===================
.
FF - ProfilePath - c:\users\pete\appdata\roaming\mozilla\firefox\profiles\b32qold8.default\
FF - prefs.js: browser.search.defaulturl - hxxp://search.conduit.com/ResultsExt.as ... ource=3&q={searchTerms}
FF - prefs.js: browser.search.selectedEngine - InternetHelper3.1 Customized Web Search
FF - prefs.js: browser.startup.homepage - hxxp://search.conduit.com/?ctid=CT32896 ... hSource=13
FF - prefs.js: keyword.URL - hxxp://search.conduit.com/ResultsExt.as ... 90&UM=2&q=
FF - plugin: c:\program files\google\update\1.3.21.153\npGoogleUpdate3.dll
FF - plugin: c:\users\pete\appdata\roaming\mozilla\firefox\profiles\b32qold8.default\extensions\{7e8a1050-cf67-4575-92df-dcc60e7d952d}\plugins\np-mswmp.dll
FF - plugin: c:\users\pete\appdata\roaming\mozilla\firefox\profiles\b32qold8.default\extensions\{7e8a1050-cf67-4575-92df-dcc60e7d952d}\plugins\npConduitFirefoxPlugin.dll
FF - plugin: c:\users\pete\appdata\roaming\mozilla\firefox\profiles\b32qold8.default\extensions\{e4c3a8b6-7724-45d1-a629-17b69118ebcd}\plugins\np-mswmp.dll
FF - plugin: c:\users\pete\appdata\roaming\mozilla\firefox\profiles\b32qold8.default\extensions\{e4c3a8b6-7724-45d1-a629-17b69118ebcd}\plugins\npConduitFirefoxPlugin.dll
FF - plugin: c:\windows\system32\macromed\flash\NPSWF32_11_8_800_168.dll
FF - ExtSQL: 2013-09-28 00:34; firefox@luckyleap.net; c:\users\pete\appdata\roaming\mozilla\firefox\profiles\b32qold8.default\extensions\firefox@luckyleap.net.xpi
FF - ExtSQL: 2013-09-28 11:22; {7e8a1050-cf67-4575-92df-dcc60e7d952d}; c:\users\pete\appdata\roaming\mozilla\firefox\profiles\b32qold8.default\extensions\{7e8a1050-cf67-4575-92df-dcc60e7d952d}
FF - ExtSQL: 2013-09-28 12:44; {906000a4-88d9-4d52-b209-7a772970d91f}; c:\users\pete\appdata\roaming\mozilla\firefox\profiles\b32qold8.default\extensions\{906000a4-88d9-4d52-b209-7a772970d91f}
FF - ExtSQL: !HIDDEN! 2009-09-01 03:00; {20a82645-c095-46ed-80e3-08825760534b}; c:\windows\microsoft.net\framework\v3.5\windows presentation foundation\DotNetAssistantExtension
FF - ExtSQL: !HIDDEN! 2013-06-30 14:48; smartwebprinting@hp.com; c:\program files\hp\digital imaging\smart web printing\MozillaAddOn3
.
============= SERVICES / DRIVERS ===============
.
R1 IDSvix86;Symantec Intrusion Prevention Driver;c:\progra~2\symantec\defini~1\symcdata\ipsdefs\20131120.002\IDSvix86.sys [2013-11-21 286328]
R1 jswpslwf;JumpStart Wireless Filter Driver;c:\windows\system32\drivers\jswpslwf.sys [2008-9-9 20384]
R2 CltMngSvc;Search Protect by Conduit Updater;c:\program files\searchprotect\bin\CltMngSvc.exe [2013-5-8 97056]
R2 ConfigFree Service;ConfigFree Service;c:\program files\toshiba\configfree\CFSvcs.exe [2008-4-17 40960]
R2 FontCache;Windows Font Cache Service;c:\windows\system32\svchost.exe -k LocalServiceAndNoImpersonation [2008-1-20 21504]
R2 LiveUpdate Notice;LiveUpdate Notice;c:\program files\common files\symantec shared\CCSVCHST.EXE [2008-2-18 149352]
R2 TMachInfo;TMachInfo;c:\program files\toshiba\toshiba service station\TMachInfo.exe [2008-8-18 46392]
R2 TOSHIBA SMART Log Service;TOSHIBA SMART Log Service;c:\program files\toshiba\smartlogservice\TosIPCSrv.exe [2007-12-3 126976]
R3 EraserUtilRebootDrv;EraserUtilRebootDrv;c:\program files\common files\symantec shared\eengine\EraserUtilRebootDrv.sys [2013-11-23 108120]
R3 FwLnk;FwLnk Driver;c:\windows\system32\drivers\FwLnk.sys [2008-8-18 7168]
R3 SYMNDISV;SYMNDISV;c:\windows\system32\drivers\symndisv.sys [2009-2-19 41008]
S2 clr_optimization_v4.0.30319_32;Microsoft .NET Framework NGEN v4.0.30319_X86;c:\windows\microsoft.net\framework\v4.0.30319\mscorsvw.exe [2010-3-18 130384]
S3 COH_Mon;COH_Mon;c:\windows\system32\drivers\COH_Mon.sys [2008-1-12 23888]
S3 GoogleDesktopManager-051210-111108;Google Desktop Manager 5.9.1005.12335;c:\program files\google\google desktop search\GoogleDesktop.exe [2008-8-21 30192]
S3 jswpsapi;Jumpstart Wifi Protected Setup;c:\program files\jumpstart\jswpsapi.exe [2008-9-9 954368]
S3 SVRPEDRV;SVRPEDRV;c:\windows\system32\sysprep\PEDRV.SYS [2008-8-21 9216]
S3 Symantec Core LC;Symantec Core LC;c:\progra~1\common~1\symant~1\ccpd-lc\symlcsvc.exe [2008-8-18 1245064]
S3 WPFFontCache_v0400;Windows Presentation Foundation Font Cache 4.0.0.0;c:\windows\microsoft.net\framework\v4.0.30319\wpf\WPFFontCache_v0400.exe [2013-7-20 754856]
.
=============== Created Last 30 ================
.
.
==================== Find3M ====================
.
2013-10-13 11:55:47 916992 ----a-w- c:\windows\system32\wininet.dll
2013-10-13 11:50:19 43520 ----a-w- c:\windows\system32\licmgr10.dll
2013-10-13 11:49:54 1469440 ----a-w- c:\windows\system32\inetcpl.cpl
2013-10-13 11:49:39 71680 ----a-w- c:\windows\system32\iesetup.dll
2013-10-13 11:49:39 109056 ----a-w- c:\windows\system32\iesysprep.dll
2013-10-13 11:47:48 18944 ----a-w- c:\windows\system32\corpol.dll
2013-10-13 10:09:15 385024 ----a-w- c:\windows\system32\html.iec
2013-10-13 08:28:01 133632 ----a-w- c:\windows\system32\ieUnatt.exe
2013-10-13 08:25:30 1638912 ----a-w- c:\windows\system32\mshtml.tlb
2013-10-11 02:08:02 444928 ----a-w- c:\windows\system32\IKEEXT.DLL
2013-10-11 02:07:57 596480 ----a-w- c:\windows\system32\FWPUCLNT.DLL
2013-10-08 20:15:38 692616 ----a-w- c:\windows\system32\FlashPlayerApp.exe
2013-10-08 20:15:37 71048 ----a-w- c:\windows\system32\FlashPlayerCPLApp.cpl
2013-10-03 12:45:50 297984 ----a-w- c:\windows\system32\gdi32.dll
2013-10-03 12:45:45 993792 ----a-w- c:\windows\system32\crypt32.dll
2013-08-29 07:36:04 2050048 ----a-w- c:\windows\system32\win32k.sys
2013-08-27 02:47:50 219648 ----a-w- c:\windows\system32\d3d10_1core.dll
2013-08-27 02:47:50 189952 ----a-w- c:\windows\system32\d3d10core.dll
2013-08-27 02:47:50 160768 ----a-w- c:\windows\system32\d3d10_1.dll
2013-08-27 02:47:50 1029120 ----a-w- c:\windows\system32\d3d10.dll
2013-08-27 01:52:08 1172480 ----a-w- c:\windows\system32\d3d10warp.dll
2013-08-27 01:50:40 486400 ----a-w- c:\windows\system32\d3d10level9.dll
2013-08-27 01:32:20 683008 ----a-w- c:\windows\system32\d2d1.dll
2013-08-27 01:28:36 1069056 ----a-w- c:\windows\system32\DWrite.dll
2013-08-27 01:28:35 798208 ----a-w- c:\windows\system32\FntCache.dll
.
============= FINISH: 8:24:09.40 ===============
Nancy
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Posts: 1
Joined: November 24th, 2013, 8:55 am
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Re: Please help

Unread postby nunped » November 24th, 2013, 1:53 pm

Hello Nancy, and welcome to the forum.

My name is nunped and I'll be helping you with any malware problems.

Please be aware that removing Malware is a potentially hazardous undertaking. I will take care not to knowingly suggest courses of action that might damage your computer. However it is impossible for me to foresee all interactions that may happen between the software on your computer and those we'll use to clear you of infection, and I cannot guarantee the safety of your system. It is possible that we might encounter situations where the only recourse is to re-format and re-install your operating system, or to necessitate you taking your computer to a repair shop.

Because of this, I advise you to backup any personal files and folders before you start.

Here are some guidelines for the cleaning process to run as easy as possible.

  1. Please read this topic: ALL USERS OF THIS FORUM MUST READ THIS FIRST where the conditions for receiving help here are explained.
  2. The instructions being given are for YOUR computer and system only! Using these instructions on a different computer can cause damage to that computer and possibly render it inoperable!
  3. You must have Administrator rights permissions for this computer.
  4. DO NOT run any other fix or removal tools unless instructed to do so!
  5. DO NOT install any other software (or hardware) during the cleaning process. This adds more items to be researched.
  6. Only post your problem at one help site. Applying fixes from multiple help sites can cause problems.
  7. Only reply to this thread. Do not start another thread.
  8. The absence of symptoms does not imply the absence of malware. Please continue responding until I give you the "All Clean".
  9. No Reply Within 3 Days will result in your topic being closed!


Read through these instructions with your full attention.
Please ask first if you have any doubts.

I am currently reviewing your logs and will return, as soon as possible, with additional instructions.
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nunped
MRU Honors Grad Emeritus
 
Posts: 1210
Joined: August 17th, 2011, 5:03 pm
Location: Portugal

Re: Please help

Unread postby nunped » November 24th, 2013, 2:17 pm

Hi Nancy,

Step 1 - AdwCleaner Download and Run
Click on this link to download : ADWCleaner
Click on the Download Now button and save it to your desktop.

NOTE: If using Internet Explorer and you get an alert that stops the program downloading click on Tools > Smartscreen Filter > Turn off Smartscreen Filter then click on OK in the box that opens. Then click on the link again.

Close your browser and double click on this icon on your desktop:

Image

You will then see the screen below. Click on the Scan button (as indicated), accept any prompts that appear and allow it to run.
It may take several minutes to complete. When it is done click on the Clean button, accept any prompts that appear and allow the system to reboot.
You will then be presented with the report. Copy & Paste it into your next post.

Image

Step 2 - SystemLook
Please download SystemLook from the link below and save it to your Desktop.

For 32 bit Systems

  • Right-click SystemLook.exe and select "Run as Administrator" to run it.
  • Copy and paste the content of the following codebox into the main textfield:
    Code: Select all
    :filefind
    *Fun4IM*
    *Bandoo*
    *Searchqu*
    *iLivid*
    *whitesmoke*
    *datamngr*
    *trolltech*
    *internethelp*
    
    :folderfind
    *Fun4IM*
    *Bandoo*
    *Searchqu*
    *iLivid*
    *whitesmoke*
    *datamngr*
    *trolltech*
    *internethelp*
    
    :Regfind
    Fun4IM
    Bandoo
    Searchqu
    iLivid
    whitesmoke
    datamngr
    kelkoopartners
    trolltech
    internethelp
    
  • Click the Look button to start the scan.
    The scan may take 15 minutes or a bit more to run on a large machine. Please be patient.
  • When finished, a notepad window will open with the results of the scan. Please post this log in your next reply.
Note: The log can also be found on your Desktop entitled SystemLook.txt

Step 3 - OTL
Please download OTL by Old Timer. Save it to your Desktop.
If you can't download the exe file, try these links:
http://oldtimer.geekstogo.com/OTL.com
http://oldtimer.geekstogo.com/OTL.scr
  • Right-click OTL.exe (or OTL.com or OTL.scr) and select "Run as Administrator" to launch the program.
  • Click the Scan All Users checkbox.
    Leave the remaining selections to the default settings.
  • Click on Run Scan at the top left hand corner.
  • When done, two Notepad files will open.
    • OTL.txt <-- Will be opened, maximized
    • Extras.txt <-- Will be minimized on task bar.
  • Please post the contents of both OTL.txt and Extras.txt files in your next reply.
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nunped
MRU Honors Grad Emeritus
 
Posts: 1210
Joined: August 17th, 2011, 5:03 pm
Location: Portugal

Re: Please help

Unread postby Gary R » November 28th, 2013, 2:25 am

Due to lack of response, this topic is now closed.

If you still require help, please open a new thread in the Infected? Virus, malware, adware, ransomware, oh my! forum, include a fresh FRST log, and wait for a new helper.
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Gary R
Administrator
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Posts: 21868
Joined: June 28th, 2005, 11:36 am
Location: Yorkshire
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