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factory reset problem 2

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Re: factory reset problem 2

Unread postby deltalima » October 30th, 2013, 4:21 pm

OK, please post the ESET log when ready.
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Re: factory reset problem 2

Unread postby tjay2371 » October 30th, 2013, 6:46 pm

ESETSmartInstaller@High as downloader log:
all ok
# version=8
# OnlineScannerApp.exe=1.0.0.1
# OnlineScanner.ocx=1.0.0.6920
# api_version=3.0.2
# EOSSerial=dfa95fa7bb24c5499a8c95f1de1f21cd
# engine=15700
# end=finished
# remove_checked=false
# archives_checked=true
# unwanted_checked=true
# unsafe_checked=true
# antistealth_checked=true
# utc_time=2013-10-30 10:31:01
# local_time=2013-10-30 10:31:01 (+0000, GMT Standard Time)
# country="United Kingdom"
# lang=1033
# osver=5.1.2600 NT Service Pack 3
# compatibility_mode=5892 16777213 88 94 1839279 11583653 0 0
# scanned=63727
# found=0
# cleaned=0
# scan_time=7401
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Re: factory reset problem 2

Unread postby deltalima » October 30th, 2013, 6:54 pm

Hi tjay2371,

After a thorough check, there are no signs of active malware in any of the logs provided.

Not a Malware Issue
Your problem does not appear to be "malware" related. The Malware Removal forum deals with removing malware.
I suggest you try a PC troubleshooting forum. Links for some are provided below.
These sites have a variety of experts, that are better equipped to investigate and resolve these kinds of issues.
Registration is free, it only takes a few minutes. :)
The Elder Geek on Windows
BleepingComputer.com
WhattheTech...formerly TomCoyote

Clean up with OTL

  • Double-click OTL.exe to start the program. This will remove all the tools we used to clean your pc.
  • Close all other programs apart from OTL as this step will require a reboot
  • On the OTL main screen, press the CleanUp! button
  • Say Yes to the prompt and then allow the program to reboot your computer.

If you have any questions or require additional malware help, please let me know.
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Re: factory reset problem 2

Unread postby tjay2371 » October 31st, 2013, 10:35 am

Many thanks for your help, sorry to have been a nuisance, will follow your recommendations,

I appreciate your patience.

tjay
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Re: factory reset problem 2

Unread postby deltalima » October 31st, 2013, 10:44 am

As your problems do not appear to be malware related, this topic is now closed.


If you would like to make a comment or leave a compliment regarding the help you have received,
please see Feedback for Our Helpers - Say "Thanks" Here
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